The RaaP: Resourcive as a Podcast

Episode #78: AI Security and the New Rules of Access 23.06.2026 23min

Most organizations are adopting AI tools without fully reckoning with what that adoption means for security. In this episode, Kyle Hall sits down with Kyle Gotzman to break down why traditional security models, including role-based access controls and standard detection methods, weren't designed for a world where AI agents can act on behalf of users at machine speed.They cover the concept of bounded agency, why the MCP layer is becoming the critical choke point in agentic AI environments, and what IT leaders actually need to be thinking about before they hand an AI system the keys to their infrastructure. Whether your organization is deploying Copilot across the company or starting to build agentic workflows, this conversation cuts through the noise and gets practical about where the real risks live.

Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit 09.06.2026 25min

Managed service providers are often viewed as a way to reduce IT costs, increase coverage, and simplify operations. But the reality is more nuanced.In this episode of The RaaP, Kyle Hall and Kyle Gotzman discuss why MSP selection is becoming a more common priority for mid market, enterprise, and private equity backed companies. They break down what MSPs actually provide, where companies misunderstand the economics, why comparing current IT spend to an MSP quote can be misleading, and what makes the selection process so difficult.The conversation also explores when companies should consider changing providers, how growth and acquisitions can expose MSP limitations, and what good looks like once the right partner is in place.

Episode #76: Impact Assessment - What Every CIO and CFO Should Be Asking 14.04.2026 24min

Most organizations don’t have a shortage of ideas.They have a prioritization problem.In a world of infinite options, there are finite resources. Figuring out how to allocate those resources for maximum impact is where most teams get stuck.Over time, IT environments drift.Priorities shift. Vendors stay longer than they should.What once made sense no longer lines up with where the business is going.We’re seeing more leadership teams step back and ask a simple question: Are we investing in the right things?In our latest episode of The RaaP, we break down how we approach that question through what we call an Impact Assessment. A structured way to evaluate spend, strategy, and execution and bring it back into alignment.

Episode #75: Build vs Buy vs Rent - A Framework for Smarter Technology Decisions 09.03.2026 39min

In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman break down the full build buy rent framework and why skipping this step leads to wasted spend, missed differentiation, and frustration across the business.They walk through:Why build vs buy is an incomplete analysisHow to think about differentiation, durability, and time horizonThe real costs and risks of building softwareWhen acquiring a product makes sense and when it does notWhy renting is often the right answer and when it becomes a trapThe growing “rent and extend” model most teams are actually using todayThe biggest takeaway: there is no universally right answer, but there are very clear wrong ones. The key is intentional, cross functional decision making before the technology choice is ever made.

Episode #74 - The Fundamentals of Effective Negotiation 12.02.2026 24min

In this episode of The RaaP, Kyle Hall and Kyle Gotzman strip negotiation back to fundamentals. No games. No manipulation. Just practical rules that consistently produce better outcomes.They cover:• How to recognize when you’re already in a negotiation• Why most bad negotiation is actually bad preparation• How to separate must haves from nice to haves• Why understanding the other side makes you stronger, not weaker• How giving value away silently creates long term problemsWhether you’re negotiating vendor contracts, salary, project scope, or internal priorities, this episode focuses on one thing: clarity with intention.

Episode #73: Bias for Action - The Difference Between Ideas and Results 20.01.2026 17min

Most organizations don’t fail because of bad ideas. They fail because execution never truly begins.In this episode of The RaaP, Kyle Hall and Kyle Gotzman unpack why so many plans stall after the PowerPoint and what actually drives outcomes once the planning phase ends.The conversation focuses on three execution fundamentals that apply at every level of an organization:Building the right team for the outcomeCreating a bias for action without chaosAligning around a clear, shared desired end stateIf you’re responsible for turning strategy into results in January and beyond, this episode is about getting out of ideation mode and into motion.

Episode #72: How to Navigate Vendor Promises with Clarity 15.12.2025 27min

In this episode of The RaaP, Kyle and Kyle break down the most common—and most costly—pitfalls organizations encounter during the IT sourcing and vendor selection process. From the ubiquitous “Yes, we can” trap, to hidden-fee mazes, to sales-to-delivery handoff failures, to misleading baseline quotes, to the ticking clock of renewal time bombs, the team walks through how these issues show up in real projects and what buyers can do to avoid them. They also discuss why vendors aren’t acting maliciously—just operating within their incentives—and why experienced partners can spot these patterns early. The conversation is tactical, practical, and directly rooted in lessons from the field.

Episode #71: Veterans Day Reflection - Lessons that Still Drive Business 13.11.2025 10min

In this special episode of #TheRaaP, Kyle Hall and Kyle Gotzman take a step back from their usual topics to reflect on Veterans Day, and what military service continues to mean in business and leadership today.From the shared trust between veterans to the Marine Corps’ timeless culture and rituals, they explore how strong foundations and shared values enable agility and evolution — both in the military and in modern organizations.

Episode #70: The AI Divide - Foundations Before Innovation 21.10.2025 15min

MIT recently reported that 95% of GenAI projects are failing, but not because of the technology itself.In this episode, Kyle Hall and Kyle Gotzman dig into why so many organizations can’t get their AI pilots out of the lab. The answer isn’t innovation, it’s foundation. From data quality and process discipline to governance and patience, they explore how companies that mastered the basics years ago are now reaping the rewards of AI, while others struggle to make progress.They also discuss what it means to “earn the right” to adopt new technology, the difference between moving fast and moving forward, and how preparation, not speed, creates real transformation.

Episode #69: The Venn Diagram of IT Spend: Security, Architecture, Cost 30.09.2025 18min

In this episode of #TheRaaP, Kyle Hall and Kyle Gotzman dive into one of the most critical exercises for IT and finance leaders during budget season: assessing external IT services spend.They break down the foundational steps every organization should take, starting with building a baseline inventory of spend, normalizing vendor data, and questioning long-held assumptions. From there, they explore how to prioritize opportunities using a practical framework that balances cost, architecture, and security.Whether it’s identifying stranded services, rationalizing security tools, or grading initiatives based on impact and difficulty, this conversation provides a clear roadmap for finding meaningful savings without losing sight of business outcomes.

Episode #68: Managing Telecom Sprawl in Multi-Location Enterprises 28.08.2025 19min

In this episode, Kyle Hall and Kyle Gotzman unpack one of the most persistent problems in IT infrastructure: telecom and network sprawl.They discuss how multi-location companies, especially those with 20 to 100 sites, struggle with legacy circuits, inconsistent inventory, and underutilized UCaaS platforms. Even in a cloud-first world, physical infrastructure challenges persist. From POTS lines and PRIs to broadband contracts and firewall mismatches, the conversation dives into why companies still get tripped up by what’s on the ground.You’ll hear:What changes (and what doesn’t) when you move to the cloudHow lack of inventory leads to hidden costs and operational riskWhy technical debt is often hiding in your infrastructureThe role of a telecom “champion” inside the businessHow growing companies can stay lean without losing visibilityIf you're a Director or VP of Infrastructure trying to clean up your network stack without slowing down growth, this episode is for you.

Episode #67: You Don't Know Where You Stand Until You Compete w/Gavin Mlinar 07.08.2025 36min

What does it take to save over $1 billion in procurement? Gavin Mlinar joins The RaaP to share how competition, endurance, and strategy have shaped his approach to sourcing and negotiation. From early lessons at Unisys to leading category transformations as a CPO, Gavin unpacks his philosophy: “You don’t know where you stand until you compete.”We dive into:Competitive bidding vs. industry benchmarksHandling incumbent negotiations with Microsoft, Broadcom, and othersWhy AI in procurement isn’t quite there yetWhy most procurement teams are reactive — and how to break the cycle

Episode #66: Master the Basics or Miss the ROI on AI 24.07.2025 16min

In this episode, Kyle Hall and Kyle Gotzman discuss the current state of AI adoption in mid-market and enterprise companies. While a majority of organizations report implementing AI, only a small percentage are realizing meaningful results. The conversation explores why that gap exists and what companies can do to close it.Topics include:Why AI isn’t delivering results for many companiesThe importance of foundational practices, clean data, and strong processesAI as an efficiency multiplier, not a replacement for disciplineLessons from cloud and CRM adoption cyclesHow successful companies approach onboarding AI tools and agentsThe role of people, process, and culture in driving ROI from AIThis episode offers practical insights for IT and business leaders looking to get value from AI investments.Timestamps:(01:15) AI adoption stats: High usage, low realized value(03:00) Why this is the same hype cycle as cloud(04:45) AI as an amplifier: It won’t fix bad practices(06:00) The “AI agent” myth vs. what success really takes(07:30) Onboarding AI like an employee: Train, QA, repeat(08:45) People, process, and culture > tool(10:00) CRM analogy: Same tool, different outcomes(11:15) The ab roller story: Tools don’t replace discipline(12:00) Cloud migration flashback: basics still matter(13:30) Indicators of AI success: Who was doing it the hard way before?(14:30) Why AI shouldn’t be your “tip of the spear”(15:30) Final thoughts: ROI lives in the fundamentals

Episode #65: Cybersecurity in Mid-Market Manufacturing 01.07.2025 38min

In this episode of The RaaP, we’re joined by Adrian Tilston, Resourcive’s Cyber Practice Lead, for a deep dive on why mid-market manufacturers—especially those growing through M&A—face serious cybersecurity gaps. From chaotic IT environments to rising supply chain demands, we explore why cyber complexity is actually a business problem that impacts EBITDA, scalability, and customer contracts.We also break down how Resourcive helps manufacturing companies navigate this, building practical cyber maturity programs without massive tool spend. Whether you’re a CFO worried about risk exposure or an IT leader buried in MSP tickets, this episode will give you real-world insight into how to make cyber a business enabler, not a cost center.(00:00) Intro & Adrian’s background: Green Beret, offensive security, cyber strategy(03:00) Why manufacturing is struggling with IT & cyber maturity(05:45) The problem with scaling legacy environments post-M&A(08:00) Early warning signs your cyber complexity is about to hit revenue(12:00) Supply chain due diligence and how it forces manufacturers’ hand(13:30) How Resourcive’s approach is different (it’s not just more tools)(17:00) The critical role of technical validation vs. trusting MSP statements(20:00) Building a live, practical roadmap (not just “buy more tools”)(23:00) The CFO lens: capital efficiency, managing real risk, scaling smart(26:00) Who this is for: lean IT teams, mid-market firms scaling through M&A(29:00) Post-breach remediation: rebuilding and future-proofing(32:00) It’s a program, not a product: why cyber needs ongoing care(36:00) Final thoughts: where to start, what to look at, how to protect your business

Episode #64: Everything is Code - AI, Cloud & The Future of Development 26.03.2025 15min

In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems.(00:45) – The Developer Paradox(01:30) – What’s Really Happening?(03:00) – Strategic vs. Tactical Dev Work(04:30) – AI as the New Junior Dev(06:00) – Everything is Code(08:00) – Deploying Global-Scale Apps from a Laptop(10:00) – The Risk & Power of Full-Stack as Code(11:30) – Sandboxing & Infrastructure On-Demand(12:30) – Bringing Legacy Into the Cloud: The Strangler Fig Approach(14:00) – Closing Thoughts

Episode #63: AWS savings & Contact Center AI Trends for 2025 21.11.2024 30min

In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers. Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency. We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes. Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead. Tune in for actionable takeaways and strategic insights you can put to work right away.

Episode #62: Unlocking the Power of a Technology Value Creation Partner 30.09.2024 22min

In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses. Tune in to learn: What makes a Technology Value Creation Partner different from traditional vendors. How to align technology investments with your overall business strategy. The importance of persistent engagement and proactive problem-solving. Why Resourcive is the best partner to help you navigate today's complex IT landscape.

Episode #61: Network is Back! Solving Modern Network Challenges 11.09.2024 23min

In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses. They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation. They also tackle the pros and cons of outsourcing vs. insourcing network management, offering practical insights for IT and business leaders. Plus, they discuss the growing importance of AI literacy in today’s workforce and how AI can enhance productivity. Tune in for valuable insights on solving modern network challenges and leveraging AI effectively. Key Topics: Network management complexities in multi-location businesses Shifting from MPLS to SD-WAN and SASE Outsourcing vs. insourcing: pros and cons The rise of AI-literate workforces Practical AI use cases in day-to-day operations

Episode #60: Resourcive Has Been Acquired! 12.08.2024 10min

The Kyle's give a breakdown of the acquisition by ScanSource announced last week.

Episode #59: Understanding Technical Debt 10.06.2024 20min

In today's episode of "The RaaP," hosts Kyle Gotzman and Kyle Hall dive into the intricate topic of technical debt. They begin with some lighthearted banter before transitioning to a detailed discussion on what technical debt entails, its implications, and how organizations can manage it effectively. 1. Defining Technical Debt: - Technical debt refers to the concept where decisions made during development lead to suboptimal outcomes, requiring future rework. This can apply to code, infrastructure, and various IT functions. - It is distinguished from technical constraints, which are limitations imposed by external factors like compliance or regulatory requirements. 2. Categories of Technical Debt: - Deliberate and Reckless: Knowing you're taking shortcuts without a plan to address them. - Deliberate and Prudent: Taking on debt intentionally with a plan to repay it. - Accidental and Reckless: Unintentionally accumulating debt due to poor planning. - Accidental and Prudent: Unplanned debt that arises despite careful planning. 3. Managing Technical Debt: - It's crucial to dedicate resources to paying down technical debt, akin to managing financial debt. Failure to do so can result in escalating 'interest' costs, hindering future development and innovation. - Organizations should treat technical debt repayment as a regular budget item, ensuring that it does not spiral out of control. 4. Impact of Technical Debt: - Accumulated technical debt can slow down an organization, making it difficult to implement new technologies like cloud computing and AI. - Managing technical debt is essential for maintaining agility and staying competitive in a rapidly evolving tech landscape. 5. Current Trends: - The hosts discuss how the move to cloud computing and the advent of AI are making the management of technical debt more critical than ever. Organizations need to ensure their systems are optimized for these new technologies. 6. Practical Implications: - Kyle Hall shares experiences of how technical debt affects not only clients but also the evaluation of vendors. The presence of technical debt in vendor solutions can impact their reliability and product development velocity. By the end of the episode, listeners gain a comprehensive understanding of technical debt, its challenges, and strategies to mitigate its impact. The discussion emphasizes the importance of intentionality and planning in managing technical debt to enable future growth and innovation.