RISE podcast
Retrofit Information, Support and Expertise
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Retrofit Information, Support and Expertise (RISE) is a Government-backed, expert-led service offering free training, guidance and support to social housing providers and local authorities. These podcasts share insights, good practices, and lessons learned from domestic retrofit and Warm Homes projects. They are intended for informational purposes only and do not endorse specific suppliers or products.
Epizody
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The importance of ventilation with Farmwood 24.06.2026 38minAdam Armour-Florence speaks with Nathan Wood, Managing Director of Farmwood, about the growing importance of indoor air quality and building health in the drive towards more energy-efficient homes.Nathan shares insights from over two decades working across residential and commercial ventilation systems, discussing how retrofit projects can succeed or fail depending on whether ventilation is properly considered. The conversation explores the links between airtightness, moisture management, damp and mould, occupant behaviour and long-term building performance, while highlighting the risks of focusing solely on energy efficiency without considering the health and wellbeing of residents.The episode also examines common challenges encountered in retrofit projects, the need for competent design and installation and the value of engaging residents so they understand how their homes are intended to operate. Through practical examples and industry experience, Nathan makes the case for treating ventilation as an essential part of the retrofit process, helping to create homes that are not only warmer and more efficient, but healthier places to live.For further information visit: www.farmwood.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Transition from ECO to Warm Homes with InstaGroup 17.06.2026 24minIn this episode, host Adam Armour-Florence is joined by Ed Andrews, Commercial Director at InstaGroup, to explore the transition from the ECO and GBIS funding schemes to the government's new Warm Homes Plan.Drawing on InstaGroup's extensive experience in retrofit delivery, Ed discusses how the sector is adapting to a fundamentally different operating model that places greater emphasis on whole house retrofit, local delivery, long term programme management and quality assurance. Their conversation examines the opportunities and challenges facing installers as they navigate new procurement routes, increased compliance requirements, changing payment structures and the growing importance of partnerships across the retrofit supply chain.Adam and Ed also explore the role of resident engagement in delivering successful retrofit projects, the importance of maintaining high quality standards throughout delivery and how collaboration between local authorities, contractors, installers and communities will be essential to achieving the UK's ambitious decarbonisation and energy efficiency goals. Drawing on InstaGroup's work with Surrey County Council, Ed shares practical lessons on building trusted local partnerships and delivering successful retrofit programmes at scale.For further information visit: www.instagroup.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Retrofit Credits with HACT 10.06.2026 25minIn this episode, Claire Brown is joined by Antoine Pellet, Head of Retrofit Credits at HACT, to explore how social landlords can unlock additional funding from retrofit projects through the Retrofit Credits programme. The conversation examines how retrofit measures such as insulation, solar panels and heat pumps can generate verified carbon credits, alongside measurable social value linked to improved wellbeing, comfort and reduced fuel poverty. Antoine outlines the end-to-end process for housing providers, from submitting property and retrofit data through to independent auditing, credit issuance and the sale of credits, all delivered at no cost to participating organisations.Claire and Antoine also discuss real world examples, including an award winning partnership involving Riverside and Knauf that demonstrates how local supply chains, carbon finance and social housing investment can work together to create a circular funding model. The episode concludes with practical advice for retrofit providers, highlighting the importance of good data, resident engagement, collaboration and exploring innovative funding approaches to maximise the impact of retrofit programmes.For further information visit: www.hact.org.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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LGBTQ+ focused resident engagement 03.06.2026 34minHost Claire Brown is joined by Jack Mason, LGBTQ+ Housing Pledge Coordinator at Stonewall Housing, and Sarah Willcox-Jones, Property Services Improvement Specialist at L&Q, to explore the importance of inclusive resident engagement within retrofit programmes.The episode highlights the unique housing challenges faced by LGBTQ+ residents, including safety concerns, isolation, discrimination and barriers to engaging with housing providers. Jack shares insights from research, including the landmark No Place Like Home study, while Sarah reflects on the role housing providers play in creating safe, inclusive environments for all residents.Together they discuss practical approaches to improving resident engagement, from collecting better demographic data and diversifying communication methods to building trust through visible allyship and staff training. Their conversation also explores the LGBTQ+ Housing Pledge, a sector-wide initiative supporting housing providers to embed inclusive practices, strengthen resident engagement and improve outcomes for LGBTQ+ communities.For further information visit: www.stonewallhousing.orgThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Community Health Impact Assessments (CHIAs) with the National Retrofit Hub 27.05.2026 39minClaire Brown from Turner & Townsend is joined by Sara Edmonds, Co-Director of the National Retrofit Hub, to explore the growing importance of community health in retrofit delivery.The conversation focuses on Community Health Impact Assessments (CHIAs) and how they can help local authorities, housing providers and communities better understand the relationship between housing, neighbourhoods and health outcomes. Sara discusses why retrofit must move beyond technical upgrades alone and instead place greater emphasis on trust, lived experience and long-term community wellbeing.The episode explores how issues such as damp, mould, fuel poverty, poor housing conditions and social isolation are deeply connected to the built environment. Sara shares practical examples from Stoke-on-Trent and Birmingham, demonstrating how community led approaches can lead to more effective, trusted and sustainable retrofit programmes.The discussion also highlights the work of the National Retrofit Hub in bringing together organisations, communities and industry partners to strengthen retrofit delivery across the UK, while providing practical tools and guidance for those delivering programmes on the ground.For further information visit:Community Health impact Assessments in RetrofitHealth, Place, and Retrofit ReportCentric Lab's Ecological Health learning programmeThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Measurement matters: navigating retrofit with data with Knauf 20.05.2026 36minIn this episode, host Adam Armour-Florence is joined by Christopher Price, Technical Development Manager at Knauf Installation, and Nick Johansen, Commercial Director at Knauf Energy Solutions, to discuss why data measurement is becoming critical to successful retrofit delivery for housing providers.The conversation explores the growing gap between EPC assumptions and the real world thermal performance of homes. Drawing on extensive experience across fuel poverty, insulation, retrofit delivery and energy systems, the guests explain how housing providers can use data and measurement to make better investment decisions, improve resident outcomes and prepare homes for future decarbonisation requirements. The discussion also highlights how poor installation quality, thermal bypass and inconsistent retrofit standards can undermine project performance, even in homes that appear compliant on paper. For further information visit:www.knaufinsulation.comwww.knaufenergy.comThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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The importance of coaching with Glee Coaching 13.05.2026 27minIn this episode of the RISE Podcast, Claire Brown speaks with leadership coach Barbra Carlisle of Glee Coaching about the critical role leadership and coaching play in delivering successful retrofit programmes.The episode explores how retrofit leaders can navigate ambiguity, manage complex teams, support behaviour change and create psychologically safe environments where people feel heard and empowered. Barbra shares insights into self-awareness, communication, team dynamics, accountability and why coaching is about curiosity and growth rather than fixing performance.The conversation also highlights the importance of inclusive leadership, celebrating small wins, avoiding burnout and building resilient teams capable of delivering large scale retrofit projects while keeping residents and communities at the heart of the process.For further information visit: www.gleecoaching.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Learning from data insights with Acuity 06.05.2026 20minIn this episode, Adam Armour-Florence is joined by Sean Brennan, Benchmarking and Corporate Director at Acuity Research & Practice, to explore how data and insight can strengthen retrofit delivery across the housing sector.With over 17 years’ experience in local government and social housing, Sean shares practical perspectives on using benchmarking, resident satisfaction data and service performance insights to improve decision making. The discussion focuses on how organisations can shift from reactive approaches to preventative strategies, helping to identify risks early, enhance resident outcomes and maximise the impact of retrofit investment.Whether you're working on large-scale schemes or preparing for future funding opportunities, this episode offers valuable guidance on using data, resident insight and shared learning to deliver more effective retrofit projects.For further information visit: www.arap.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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U-value measurement with Build Test Solutions and Energy house Labs 29.04.2026 37minIn this episode, host Claire Brown is joined by Richard Fitton from Energy House Labs at University of Salford and Richard Jack from Build Test Solutions to explore how we measure the real world thermal performance of buildings.Focusing on U-values, the conversation unpacks why traditional ‘calculated figures often fall short, and how in situ measurement is transforming our understanding of heat loss, energy efficiency and building quality. Drawing on cutting-edge research from Energy House Labs and practical tools developed by Build Test Solutions, the episode highlights the surprising variability in building performance, even among seemingly identical homes.The conversation explores what U-values really measure and why they matter, the gap between predicted and actual building performance and how new technologies are enabling more accurate measurement of heat loss, air tightness and thermal efficiency. It also looks at why a measure first approach could reshape retrofit strategies, alongside the growing role of data, testing and international collaboration in improving housing standards.For further information visit:www.buildtestsolutions.comwww.energyhouselabs.salford.ac.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Retrofit Success Guides with SHAP 22.04.2026 38minIn this episode, Adam Armour-Florence introduces the Retrofit Success Guides, developed in collaboration with Sustainable Housing Action Partnership (SHAP). The discussion explores how these guides aim to support organisations delivering retrofit projects by providing structured, practical and evidence-based approaches.Guest Poonam Sakarsudha shares her background in communications, highlighting the importance of clear engagement strategies in driving meaningful social and environmental change. Alongside her, Richard Bubb reflects on the collaborative effort behind the guides and their role in addressing the complex challenges of large-scale housing retrofit.Poonam and Richard emphasise that successful retrofit goes beyond technical delivery, it requires strong communication, resident engagement and ongoing learning. They discuss the importance of monitoring outcomes, ensuring residents can effectively use new technologies like heat pumps, and fostering collaboration across local authorities, housing providers, and communities.For further information visit: www.shap.uk.com/retrofit-successThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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International collaboration for retrofit 15.04.2026 19minHost Adam Armour-Florence speaks with Stephen Fernandez, Director and Global Building Retrofit Leader at Arup, to examine how international approaches can inform more effective, scalable programmes across the UK. Drawing on over 25 years of global experience, Stephen shares insights from leading retrofit projects and working across multiple regions.Key themes include the role of international collaboration in shaping policy and delivery models, the value of standardised, long term funding programmes and how proven approaches from countries such as Germany and the Netherlands are helping to reduce costs and increase confidence in retrofit at scale.Stephen also outlines clear, actionable steps for housing providers, local authorities and policymakers to adopt global best practice, covering governance, data sharing and delivery structures that support consistent, high-quality outcomes.For further information visit: www.arup.com/services/building-retrofitThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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The importance of communication in retrofit 08.04.2026 27minIn this episode, host Claire Brown explores the vital role of communication in delivering successful retrofit programmes. Joined by communications specialist Polly Buckland and Andy Piper, Head of Sustainability at VIVID, the discussion explores why clear, accessible and resident focused communication is essential across every stage of retrofit projects.Polly and Andy share practical strategies to improve engagement, such as tailoring communication to resident needs, using accessible and multi-channel approaches, and embedding two way dialogue throughout projects. They emphasise the importance of building trust, managing expectations around disruption, and designing property specific messaging to reduce risk and improve delivery, offering clear, actionable insights for organisations planning or delivering retrofit at scale.For further information visit: www.pollyb.co.ukwww.vividhomes.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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The importance of 3rd party guarantees 01.04.2026 29minHost Adam Armour-Florence is joined by industry experts Andrew Champ and Mitch Gee from SWIGA to explore the critical role of third-party guarantees in retrofit projects.Drawing on decades of experience in construction and external wall insulation, the guests unpack what 3rd party guarantees are, why they matter, and how they protect both homeowners and project stakeholders. The discussion highlights key challenges in the retrofit sector, including subcontracting risks, inconsistent quality standards and the need for better data sharing across certification and guarantee providers.Andrew and Mitch also share practical insights from large scale programmes such as social housing decarbonisation schemes, demonstrating how early engagement with guarantee providers and robust quality assurance processes can lead to consistently successful outcomes. They challenge common misconceptions around failure rates in insulation projects, emphasising that with the right checks and accountability in place, high-quality delivery is not only achievable but already being demonstrated.For further information visit: www.swiga.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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The importance of putting people first with TPAS 25.03.2026 41minThe importance of putting people first with TPASIn this episode, host Claire Brown is joined by Kai Jackson from TPAS (Tenant Participation Advisory Service) to explore why putting people first is essential in retrofit and housing projects. Drawing on lived experience as a social housing tenant and sector leader, Kai shares powerful insights into meaningful resident engagement, the importance of co-design, and how organisations can build trust through genuine collaboration.The conversation highlights the shift from traditional top down approaches to shared decision making, where residents are not just consulted but actively involved from the very beginning. From improving project outcomes to saving time and resources, this episode makes a compelling case for embedding transparency, communication and inclusivity at every stage.Whether you're a housing provider, retrofit professional, or policymaker, this episode offers practical reflections on how to create stronger relationships and deliver better outcomes by truly listening to residents.For further information visit: www.tpas.org.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Healthy homes, healthy lives: what the research shows 18.03.2026 22minIn this episode, host Claire Brown explores the vital connection between housing and health. Joined by Dr. Faye Sanders, a doctoral researcher at the University of Bath, the conversation dives into how the quality of our homes directly impacts both mental and physical wellbeing.From common issues like damp, mould and overcrowding to broader environmental factors such as access to green space and transport, this episode unpacks the hidden health risks associated with poor housing. The discussion also highlights emerging research linking housing conditions to biological ageing, even in children, revealing just how profound these impacts can be. Faye shares expert insights into how retrofit interventions can improve housing quality, support healthier lives, and contribute to wider climate goals.Whether you're a housing professional, policymaker, or simply interested in the spaces we live in, this episode offers valuable evidence, practical perspectives, and a compelling case for putting healthy homes at the heart of retrofit.This podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Integrating retrofit into asset management 10.03.2026 29minHost Adam Armour-Florence speaks with Rafe Bertram, Asset Retrofit and Sustainability Manager at Enfield Council. They explore how retrofit can be effectively integrated into asset management within local authorities and housing providers.Rafe shares insights from his career from architecture and private practice to working within the public sector, highlighting the challenges and opportunities of delivering retrofit at scale. The discussion focuses on the importance of embedding retrofit expertise within housing and asset management teams, the role of retrofit coordinators, and why practical, in-house knowledge is crucial for driving housing decarbonisation.This podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Challenges of being a Retrofit Coordinator 04.03.2026 17minJonathan Newton is joined by Jessica Scott, Retrofit Manager at Procast, who brings over five years’ experience delivering retrofit projects across social housing and private consultancy. Drawing on her experiences working both client side and in coordination roles, Jessica shares insights into managing compliance, navigating evolving regulations and ensuring retrofit projects achieve their intended outcomes.The conversation covers the importance of quality assurance, stakeholder collaboration, and getting retrofit right first time to avoid unintended consequences such as damp, mould and performance gaps. Whether you’re a housing provider, local authority, or retrofit professional, this episode offers practical guidance on balancing cost, quality and long-term sustainability.For further information visit: www.pro-cast.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Mastering data management with Energy Saving Trust 25.02.2026 43minHost Adam Armour-Florence is joined by Sean Lemon, Head of Digital, and Dai Grady, Data Scientist and Consultant at Energy Saving Trust. Drawing on their experience supporting local authorities and housing providers across the UK, Sean and Dai share practical insight into how digital tools, analytics and structured data approaches can strengthen retrofit planning and delivery. The discussion focuses on mastering data management as a critical enabler of successful retrofit programmes. From improving the accuracy and currency of housing stock data, to integrating EPC records and wider datasets, the episode explores how better data governance can unlock smarter targeting, strengthen funding readiness and support ongoing monitoring and evaluation. The conversation also highlights the importance of agility, ensuring providers can respond quickly to evolving grant criteria and policy changes. For further information visit: www.energysavingtrust.org.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Dealing with refusals in retrofit with Midlands Rural 18.02.2026 30minClaire Brown is joined by Adam Boam, Tenant Liaison Officer at Midlands Rural Housing, to explore one of the most common challenges in retrofit delivery: managing resident refusals. Drawing on his experience supporting Social Housing Decarbonisation Fund projects, Adam shares honest, practical advice on engaging tenants, building trust and addressing concerns before they become barriers.From installing air source heat pumps and solar PV to improving EPC ratings, this conversation highlights the importance of early engagement and strong tenant relationships. Successful retrofit isn’t just about technical compliance or funding milestones, it’s about trust, communication and putting residents at the centre of delivery.For further information visit: www.midlandsrural.org.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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Retrofit reimagined: lessons from Aura's evolution 11.02.2026 20minIn this episode, host Claire Brown is joined by Gary Robinson, Managing Director of Aura Retrofit. Together they discuss Aura’s evolution from a traditional plumbing and heating business into a leading provider of whole house, low carbon retrofit solutions.Gary shares his personal journey from gas engineer to retrofit specialist, discussing lessons learned along the way, the realities of grant funded delivery and the importance of building capability while projects are already in motion. The conversation covers heat pumps, solar PV, insulation, ventilation strategies and the challenges and opportunities facing contractors, local authorities and housing providers.For further information visit: www.auraretrofit.co.ukThis podcast is an informal discussion between interested parties associated with Retrofit Information, Support and Expertise. Any views expressed are those of the individuals concerned and do not seek to represent the government.There are a number of webinars, masterclasses and followup events available for free right now through RISE. Please visit our website to find the right event for you.
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