Strategic Marketing Management
Unlock the power of strategic thinking with Alexander Chernev, Professor of Marketing at the Kellogg School of Management at Northwestern University. Based on his textbooks Strategic Marketing Management and Marketing Management: Theory and Practice, this foundational course offers a structured, results-driven approach to marketing, positioning it as a value-creation process at the heart of every successful business.
The course begins with a comprehensive framework for marketing management, introducing essential concepts such as marketing strategy, tactics, and actionable marketing planning. You’ll then explore the core pillars of strategy — defining target customers, creating compelling customer value propositions, and developing sustainable company value models.
The course progresses into tactical execution, covering product and service development, brand building, pricing strategies, promotional campaigns, and distribution channel management. Finally, it focuses on long-term growth, including market expansion strategies, customer experience management, and building lasting customer equity backed by data-driven insights.
Designed for entrepreneurs, marketing professionals, product managers, brand strategists, and senior executives, this course combines theoretical rigor with practical tools to help you tackle real-world business challenges and capitalize on emerging market opportunities. Whether you’re launching a startup or enhancing an established brand, it provides the strategic mindset and resources needed to drive measurable marketing success.
Episoder
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Marketing as a Core Business Discipline: Beyond Sales and Advertising 20.08.2025 28minExplore marketing as a strategic discipline focused on creating customer value and driving business growth across all functions. This episode clarifies common misconceptions, distinguishing marketing from sales, advertising, and promotions. Learn how marketing begins before product development and extends beyond the sale, guiding product design, pricing, communication, and distribution. Discover how marketing defines the market, identifies unmet needs, and aligns business efforts to deliver value. The discussion covers the broad scope of marketing across B2C, B2B, and C2C markets and emphasizes its role in fueling innovation and growth. Marketing isn’t a department—it’s the core engine of a value-driven organization.
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Marketing Strategy and Tactics 20.08.2025 52minDiscover how to build an effective marketing strategy by defining your target market, crafting a compelling value proposition, and applying the 3-V market value principle. This episode breaks down the core concepts of strategy and tactics in marketing, highlighting the importance of aligning your offering with customer needs, company objectives, and collaborator interests. Explore how the 5-C framework—customers, company, collaborators, competitors, and context—guides market analysis and decision-making. Learn to apply the 7-T Framework to design, communicate, and deliver customer value through targeted marketing tactics. Master the seven key attributes of a market offering—product, service, brand, price, incentives, communication, and distribution—and learn how to use them to create customer value.
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The G-STIC Framework for Marketing Management 20.08.2025 35minUnlock the power of the G-STIC framework to develop and execute a successful marketing action plan. This episode walks through the five core components—Goal, Strategy, Tactics, Implementation, and Control—explaining how each step shapes a company’s ability to create value and adapt to market changes. Learn how to define clear business goals, craft a value-driven strategy, align your tactics, and ensure your implementation is on point. The episode also explores how control mechanisms track performance and guide adjustments in response to evolving market conditions. G-STIC brings structure and agility to marketing planning, ensuring competitive advantage and sustained success.
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Building a Marketing Action Plan That Drives Results 20.08.2025 29minLearn how to build an effective marketing plan with key principles, strategic frameworks, and execution tactics that drive business success. This episode outlines the purpose, structure, and essential elements of a marketing plan, emphasizing clarity, relevance, conciseness, and actionability. It explores the G-STIC framework—Goal, Strategy, Tactics, Implementation, and Control—offering detailed guidance on creating, implementing, and updating a plan. You’ll discover how to align marketing goals with business objectives, craft compelling value propositions, and monitor performance using clear metrics. The episode also addresses common pitfalls in planning, reasons to update your strategy, and how market changes—like evolving customer needs or new competitors—can impact your marketing effectiveness. Whether launching a new product or managing an existing one, this blueprint ensures your marketing actions remain focused, integrated, and responsive to change.
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Strategic Targeting: How to Choose the Right Target Market 20.08.2025 43minLearn how to identify target customers with strategic and tactical targeting techniques that build competitive advantage and market value. This episode explains the essence of targeting in marketing, showing why selecting the right customer segment is crucial to designing meaningful value propositions. It explores the difference between strategic targeting—focused on customer needs and company value—and tactical targeting, which uses customer profiles to reach those audiences efficiently. You’ll discover the core principles of effective targeting: compatibility and attractiveness, balancing your company's resources with customer potential. This episode outlines how to assess monetary and strategic value, avoid common pitfalls, and apply the resource advantage principle to dominate niche or underserved markets.
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Tactical Targeting: How to Effectively Reach Your Ideal Customers 20.08.2025 33minExplore tactical targeting strategies to connect customer value with observable profiles for effective marketing execution. This episode dives into the practical side of targeting—linking unobservable customer needs with demographic, geographic, behavioral, and psychographic traits. Learn how to avoid common pitfalls like shotgun targeting, build customer personas, and approach multiple customer segments with tailored offerings. Discover how to reach the right audience efficiently and make smarter, data-driven marketing decisions.
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Market Segmentation: How to Define Optimal Customer Segments 20.08.2025 16minLearn how to identify target customers using strategic and tactical segmentation, aligning market needs with business goals for effective targeting. This episode breaks down the essentials of customer segmentation, explaining how differentiation and agglomeration shape market segments. It introduces the distinction between strategic (value-based) and tactical (profile-based) segmentation, showing how each supports effective and efficient customer targeting. Key principles—relevance, similarity, and comprehensiveness—guide the segmentation process to avoid common pitfalls. By applying the MECE rule, companies can build mutually exclusive, collectively exhaustive segments that enable more focused marketing strategies.
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Creating Customer Value: Crafting a Meaningful Value Proposition 20.08.2025 40minDiscover how to create customer value through a compelling value proposition that drives competitive advantage and market success. This episode explores the core elements of a value proposition, emphasizing the fit between customer needs and product attributes. Learn the three dimensions of value—functional, psychological, and monetary—and how they influence consumer decisions. The discussion covers strategies for identifying competitors, mapping value against rival offerings, and defining points of dominance, parity, and compromise. It concludes with three powerful approaches to sustainable differentiation: excelling in key attributes, introducing new attributes, and building a strong brand presence.
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Creating Customer Value: Developing a Winning Positioning Strategy 20.08.2025 46minLearn how to position your offering to highlight its key benefits and create lasting customer value in a competitive market. This episode explains the strategic role of positioning, showing how it focuses on primary benefits to craft a compelling message. Explore three core strategies—single-benefit, multi-benefit, and holistic positioning—and how each influences consumer perception. Dive into functional, psychological, and monetary positioning approaches, and see which delivers a sustainable advantage. The discussion includes framing techniques such as need-based, competitive, and product-line references. Finally, discover how to craft a clear and concise positioning statement that aligns your team and external partners around a unified market message.
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Creating Company Value: The Profit Equation 20.08.2025 41minExplore how companies create value through strategic offerings, profit optimization, and collaborative partnerships that drive long-term growth. This episode breaks down the dual dimensions of company value—monetary and strategic—and explains how firms use pricing, cost control, and market expansion strategies to maximize profit. It also examines how strategic offerings like free products or loss-leaders can enhance brand equity and customer loyalty. Finally, it covers how collaboration across market insight, design, communication, and delivery amplifies customer value while highlighting the benefits and risks of partnering. Learn how strategic alignment turns value creation into sustained success.
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Managing Products: Design, Packaging, and Life Cycle 20.08.2025 39minDiscover how companies manage products to maximize customer value, from design and packaging to the product life cycle and planned obsolescence. This episode explains product management as a value-creation process, covering how product attributes translate into functional, psychological, and monetary benefits. It outlines critical decisions in functionality, aesthetics, guarantees, and packaging, emphasizing how design affects usage and perception. The discussion also explores the four life cycle stages—introduction, growth, maturity, and decline—and strategies to extend product life through market expansion or innovation. Finally, it examines how firms manage and sometimes plan obsolescence to stay competitive.
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Managing Services: Value Delivery and Customer Satisfaction 20.08.2025 46minLearn how service management creates customer value, enhances loyalty, and drives company success through design, delivery, and employee performance. This episode covers how services differ from products and how managers define, guarantee, and deliver service functionality. It explores the importance of employee training, motivation, and empowerment in ensuring consistent service quality, and explains how service-centric cultures foster excellence. The discussion includes the service-gap model, revealing five critical areas where expectations and delivery can misalign. By identifying and addressing these gaps, companies can boost satisfaction, strengthen their brand, and outperform competitors.
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How Brands Create Value: Brand Power, Brand Equity, and Customer Impact 20.08.2025 45minExplore how branding creates strategic and monetary value through customer perception, brand equity, and emotional connections. This episode explains how brands go beyond products to create unique mental images, deliver functional, psychological, and monetary benefits, and drive customer loyalty and collaborator partnerships. It highlights the distinction between brand image and reputation, and how strong branding shapes consumer behavior, commands price premiums, and amplifies other marketing efforts. The discussion also covers brand power, brand equity, and their role in a company’s financial value and strategic positioning.
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Managing the Brand: Identity, Architecture, Extensions, and Cobranding 20.08.2025 40minLearn how to manage brand identity, extend brand value, and strategically grow portfolios through branding strategies like cobranding, repositioning, and extension. This episode explores brand design through identifiers and associations that shape customer perceptions. It covers brand portfolio strategies—umbrella branding, house-of-brands, and cobranding—and analyzes how each impacts visibility, value, and risk. It also explains vertical and horizontal brand extensions, and how companies reposition or realign brands to stay relevant in changing markets. By mastering these techniques, businesses can build powerful, adaptable brands that drive long-term growth and customer loyalty.
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Managing the Price to Create Market Value 20.08.2025 40minMaster the art of strategic pricing by learning how to create value, segment markets, and influence customer perception through pricing tactics. This episode reveals how price functions as a powerful tool for market value creation, aligning with company goals and customer expectations. It explains key pricing strategies based on the 5-Cs framework, and how price segmentation enables firms to target different customer groups. The discussion includes demand elasticity, yield pricing, and the psychological factors—like reference pricing, price–quality inference, shrinkflation, and price-ending effects—that shape buying decisions. Learn how pricing impacts profitability and brand perception.
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Managing the Price: Cost, Demand, and Competitive Response 20.08.2025 39minUnlock advanced pricing strategies that align cost structures, demand, and competition to drive long-term profitability and market success. This episode explores how fixed and variable costs, economies of scale and scope, and company goals shape pricing. It breaks down strategic models like penetration, skim, and loss-leader pricing, plus dynamic pricing methods like surge and reverse pricing. Learn how to conduct price–benefit analysis, avoid costly price wars, and use auctions or pay-what-you-want pricing effectively. The episode closes with a framework for evaluating and responding to competitive price cuts without eroding brand value or profits.
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Managing Incentives: Customer Promotions, Trade Deals, and Employee Rewards 20.08.2025 1tDiscover how strategic incentives drive sales, influence behavior, and create value for customers, collaborators, and employees. This episode explains how companies use monetary and nonmonetary incentives—from coupons and loyalty programs to volume discounts and employee bonuses—to increase perceived value and boost performance. It breaks down customer-focused promotions, trade incentives for partners, and internal motivators like bonuses and recognition. The episode also explores the pros and cons of each approach, plus how push and pull promotions work within the distribution channel to influence demand. Learn to design effective incentive programs that align with company goals and market needs.
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Marketing Communication: Strategy, Targeting, and Messaging 20.08.2025 32minLearn how to manage marketing communication strategically using goal setting, audience targeting, and message design to drive awareness, preference, and action. This episode introduces communication as a value-creation process that supports product, price, and brand efforts. It applies the G-STIC framework—goal, strategy, tactics, implementation, control—to define campaign focus and performance benchmarks. The discussion includes strategic vs. tactical targeting and how geotargeting and behavioral data improve reach. It concludes with how to craft persuasive messages by emphasizing product features, pricing, incentives, or brand identity, aligned with campaign objectives.
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Marketing Communication: Choosing the Right Media, Messaging, and Implementation 20.08.2025 32minExplore how to select media, design creative messaging, and measure the impact of communication campaigns using strategic marketing tools and AI. This episode outlines the four media types—paid, owned, earned, and inbound—highlighting their roles in reaching and engaging target audiences. It explains how to craft compelling creative executions by selecting the right message source, appeal, and complexity to match audience involvement. Key principles like strategic focus, consistency, and synergy guide effective campaign execution across media. The episode also examines how companies manage implementation, work with agencies, use AI for programmatic advertising, and evaluate campaign performance based on awareness, preference, and behavior.
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Managing Distribution Channels: Strategy, Design, and Market Reach 20.08.2025 45minLearn how to design and manage distribution channels to deliver value, drive customer access, and gain a competitive edge. This episode explores distribution as a strategic tool aligned with product, price, brand, and service. It breaks down direct, indirect, and hybrid channel structures, plus the benefits and drawbacks of working with intermediaries. You'll discover how distribution coverage—exclusive, selective, or intensive—impacts brand control and market reach. The episode also covers value-added vs. streamlined channels, channel power dynamics, and how to manage vertical and horizontal conflicts. Finally, it explains how integration strategies—vertical or horizontal—reshape distribution networks for long-term growth.
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