I See What You're Saying

Episoder

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  Learn How Great Leaders Become Great Speakers | John Bates | Ep. 173 24.06.2026 54min

  What if the reason your best ideas keep falling flat has nothing to do with the quality of the idea?In this episode, Michael Reddington sits down with John Bates, a globally recognized leadership and executive communications coach who has worked with organizations including NASA, Intuit, and Johnson and Johnson. John has delivered multiple TED Talks, coached executives and leaders on every continent, and built a career around one core conviction: communication is not logical. It is biological.This conversation will fundamentally change how you think about every high-stakes conversation you walk into. John breaks down why the ancient part of your brain makes decisions before your logical brain even gets a vote, why trying to establish your credibility usually destroys it, and why the most powerful thing a speaker can do is stop talking about themselves.John unpacks the neuroscience behind why people say yes, yes, yes and then no, how to build emotional credibility before you say a single persuasive word, and the difference between vulnerability that connects and vulnerability that costs you. If you lead people, sell ideas, or speak in front of any audience at all, this episode will give you a new framework for what it actually means to land your message where it counts.What You'll Learn in This EpisodeWhy communication is biological and why logic alone will almost never win a high-stakes conversationHow the paleomammalian brain makes decisions before the logical brain even registers themWhy the yes, yes, yes, no pattern in sales and negotiations is not a lie but a missing emotional connectionWhat emotional credibility is, why it needs to come first, and how to establish it fastHow insightful vulnerability builds trust faster than any credential or accomplishmentWhy your credibility is already established before you walk into the room and trying to prove it only hurts youThe difference between curating for your audience versus dumping everything you know on themWhy saying "I told you so" is proof you failed to communicate, not proof you were rightHow to reframe public speaking anxiety by shifting your attention from yourself to the people you are servingWhy the best ideas, candidates, and products often lose because communication broke down, not because they were wrongChapters(00:00) Why Communication Is Biological, Not Logical(04:24) How the Paleomammalian Brain Makes Decisions Before You Do(08:08) The Yes Yes Yes No Problem and What It Really Means(13:25) What Emotional Credibility Is and Why It Has to Come First(16:59) Origin Stories and the Power of Insightful Vulnerability(22:06) "Don't Insult the Listening" and the Lesson of Trusting Your Audience(26:56) Why Communication Is a Function of Leadership(28:33) Taking Responsibility for What People Hear, Not Just What You Say(33:05) How to Make the Complicated Simple by Curating, Not Dumping(41:37) How to Beat Public Speaking Anxiety by Serving Instead of PerformingAbout the GuestJohn Bates is an executive leadership communications coach, keynote speaker, and entrepreneur who has spent over 15 years helping leaders, teams, and organizations communicate in ways that actually move people. His clients include NASA, Intuit, Johnson and Johnson, Boston Scientific, and Accenture. He has delivered multiple TED Talks, been featured in media around the world, and built a global practice around the idea that great communication is not about saying the right things. It is about making sure the right things land. John coaches one on one, works with small and large teams, and produces free training content through his newsletter and website.Links and ResourcesJohnBates.com - https://www.johnbates.comExecutiveSpeakingSuccess.com - https://www.executivespeakingsuccess.comJohn Bates | LinkedIn - https://www.linkedin.com/in/johnbatesSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Small Moments and Key Phrases to Forge Strong Business Relationships | Amy Reczek | Ep. 172 17.06.2026 1t 2min

  What if the biggest thing standing between you and your next closed deal isn't your pitch…it's your communication pattern?In this episode, Michael Reddington sits down with Amy Reczek, founder of Sales and Presence and author of Connect to Close, her second book on building genuine relationships in sales and leadership. Amy works with sales and leadership teams to equip them with the skills necessary to build trust, navigate complexity, and guide the decision-making process forward without the old-school scripts that get in their own way.Amy and Michael cover the full spectrum of intentional communication: from interrupting the patterns holding you back, to recognizing the micro moments that change the course of a relationship, to deploying her BREW methodology as a practical framework you can apply to any conversation. If you've ever felt like you were talking at someone instead of with them, this episode will show you exactly what to do differently.What You'll Learn in This EpisodeWhy your communication patterns are probably more outdated than you think -- and how to interrupt them by just 1%The difference between intent and impact, and why getting that wrong costs you relationships before they even startHow micro moments in everyday conversations can shift your outcomes more than any pitch ever willWhy the goal of the meeting is never the deal -- and what it actually should beHow to build confidence through non-verbal cues and purposeful preparation before you walk in the roomThe BREW methodology: Be the Moment, Raise Confidence, Engage, and What About -- a framework for any interactionWhy "you," "because," and "thank you" are three of the most powerful words in your vocabulary, and why "sorry" and "just" are quietly killing your credibilityChapters(00:00) Introduction to Amy Reczek and Connect to Close(04:12) Why Communication Patterns Go Stale and How to Interrupt Them(10:30) Intent vs. Impact: The Hidden Driver Behind Every Conversation(14:53) Why Buying Relationships Doesn't Build Them(22:43) Micro Moments and the Listening Skills That Unlock Them(28:35) Building Confidence Through Non-Verbal Cues and Practice(34:48) The BREW Methodology: A Framework for Every Interaction(42:41) Guiding Decisions Without Scripts or Pressure(51:53) The Most Impactful Words and Phrases in Any ConversationLinks and ResourcesConnect to Close by Amy Reczek: https://a.co/d/01F83b8ESales and Presence: https://www.salesandpresence.comAmy Reczek | LinkedIn: https://www.linkedin.com/in/amy-reczekSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How to Successfully Navigate Difficult Elder Care Conversations | Cory Fosco | Ep. 171 10.06.2026 57min

  What if the most loving thing you could do for someone is start a conversation you've been avoiding?In this episode, Michael Reddington sits down with Cory Fosco, a 34-year veteran of the eldercare and healthcare technology industries, author of The Question of When, creative writing teacher, and VP of Enterprise Sales. Cory brings a rare combination of frontline caregiving experience, social work roots, and sales leadership perspective to one of the most universally avoided topics in family life: planning for the care of aging loved ones before a crisis forces your hand.This conversation goes far beyond eldercare. Cory unpacks why denial and guilt keep families frozen, how the fear of messing up drives worse decisions than the fear of missing out, and why having a conversation is fundamentally different from making a decision. The parallels to sales, leadership, and any high-stakes relationship are impossible to miss.What You'll Learn in This EpisodeWhy waiting for the "right time" to have a care conversation is itself the mistakeHow families that do the homework in advance make better decisions under crisis pressureThe difference between "fear of missing out" and "fear of messing up" and how it shows up in caregiving and salesWhy expressing love through preparation changes how families approach difficult conversationsHow having a conversation and making a decision are not the same thing -- and why that distinction mattersWhat the "When Readiness Checklist" is and how to use it to assess where your family standsWhy "it's better to do right than to be right" applies equally to caregiving, leadership, and salesHow to give people around you permission to make mistakes by modeling it yourselfChapters(00:00) Introduction to Cory Fosco and A Question of When(05:05) Why Families Wait Too Long to Have the Conversation(07:28) How We Compensate and Make Excuses for Loved Ones(10:57) How to Optimize Preparation Time and Remove Stress From Big Decisions(14:18) The Fear of Messing Up and How to Take the Risk Off the Table(24:00) Listening as the Foundation of Caregiving, Sales, and Leadership(27:39) Why It's Better to Do Right Than to Be Right(33:13) How the Book Is Structured to Meet Families Where They Are(50:21) Core Principles for Navigating Difficult Family Conversations(52:31) How to Find Cory and Access His ResourcesAbout the GuestCory Fosco has spent over 34 years working at the intersection of long-term care, healthcare technology, and family decision-making. He began his career as a social worker, moved into admissions and senior care leadership, and now serves as VP of Enterprise Sales for one of the largest EMR platforms serving skilled nursing facilities. He is the author of A Question of When, a guide for families navigating eldercare decisions, and teaches creative writing to a wide range of students including the blind and visually impaired community through Second Sense in Chicago.Links and ResourcesA Question of When by Cory Fosco - https://a.co/d/0ciiLRpchttps://www.coryfosco.comFrom Values to Action by Harry Kramer - https://a.co/d/06m0h7lHSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Apply a Framework Designed to Improve Influence and Communication | Joel Silverstone | Ep. 170 03.06.2026 46min

  What separates a leader who communicates with confidence from one who communicates with true influence?In this episode, Michael Reddington sits down with Joel Silverstone, founder of This Feels Right and a former professional actor who now coaches leaders on elevating their interpersonal communication and influence. Joel blends emotional and social intelligence with his acting background to help leaders move from confident to compelling, and the framework he shares in this conversation is immediately actionable.Joel breaks down his MOVE model, the difference between acting, reacting, and responding in real conversations, and why most people are listening to solve the problem rather than listening to understand. He also challenges the idea that validation means agreement, and explains why skipping that step is one of the most common ways leaders quietly damage trust.What You'll Learn in This EpisodeWhy an actor's job has nothing to do with acting, and what that teaches us about presence in conversationHow the MOVE model (Mindset, Observe, Validate, Engage) creates momentum in even the most difficult conversationsThe difference between reacting and responding, and why one builds trust while the other breaks itWhy validation is not agreement, and how skipping it quietly damages relationshipsHow to listen without solving the problem, and why that skill matters more than most leaders realizeWhat the "clue bird" reveals about the moments leaders most commonly missHow to change the script when a conversation goes sideways, and why breathing is the first moveThe difference between motivating and manipulating, and how to tell which one you are actually doingChapters:(00:00) Introduction to Joel Silverstone and the MOVE Model(04:22) Why an Actor's Job Is to Move the Other Person(06:13) Breaking Down the MOVE Model: Mindset, Observe, Validate, Engage(09:03) How to Stop Making the Other Person the Problem(13:02) Observation Skills and the Closed Circuit Camera Technique(17:14) Why Validation Is Not Agreement and How to Practice It(21:29) The "Yes, And" Framework and Listening Without Solving(26:15) Driving Engagement When Someone Won't Play Ball(31:00) How to Change the Script When Conversations Get Challenging(35:12) The Difference Between Motivating and ManipulatingLinks and Resources:This Feels Right - https://www.thisfeelsright.caJoel Silverstone | LinkedIn - https://www.linkedin.com/in/joel-silverstoneSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Learn How to Design Decision Making Teams | Kylee Ingram | Ep. 169 27.05.2026 50min

  In this episode, Michael Reddington sits down with Kylee Ingram, CEO of Wizer, a decision intelligence platform built to help organizations make better decisions by designing the right room. Kylee draws on the behavioral research of Dr. Juliette Burke and the science of wise crowds to help leaders understand not just who's sitting at the table, but how they think -- and who's missing.Kylee breaks down the seven decision-making archetypes, explains why 75% of Western CEOs share just two of them, and shows how that cognitive drift quietly drains innovation and increases decision error over time. She also introduces a practical framework for adapting communication to fit how different people actually make decisions -- not just how they prefer to be addressed.What You'll Learn in This EpisodeWhat decision intelligence actually means and why it goes far beyond AI-driven analyticsThe three factors that determine who belongs in any high-stakes decision roomThe seven decision-making archetypes and why you can only truly operate from a primary and secondaryWhy achievers and explorers dominate the C-suite and what that costs organizations over timeHow social bias, information bias, and capacity bias create the blind spots that lead to catastrophic decisionsHow to identify who is missing from your decision room before the damage is doneWhy tailoring communication to someone's decision archetype produces measurably better response ratesHow the same framework used for decision-making can be applied to influence, negotiation, and difficult peopleChapters(00:00) Introduction to Kylee Ingram and Wizer(03:32) Defining Decision Intelligence and Why the Room Matters(05:47) The Three Factors for Building a Better Decision Room(07:26) The Seven Decision-Making Archetypes Explained(10:15) Cognitive Drift and Why Companies Lose Diversity at the Top(14:42) The Three Biases That Create Decision Blind Spots(19:45) What Happens When Everyone in the Room Thinks the Same Way(27:34) How to Identify Who Is Missing Before a Major Decision(29:56) Applying Decision Archetypes to Communication and Influence(36:14) Working With Difficult People Through Their Decision StyleLinks and ResourcesWizer -- https://wizer.businessWizer Snaps (free communication tool) -- https://wizer.businessKylee Ingram | LinkedIn -- https://www.linkedin.com/in/kylee-ingramThe Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How to Grow Your Business and Earn Referrals Without Asking | Stacey Brown Randall | Ep. 168 20.05.2026 50min

  What if the most powerful thing you could do to grow your business was to stop asking for referrals entirely?In this episode, Michael Reddington sits down with Stacey Brown Randall, author, speaker, and host of the Roadmap to Referrals podcast. Stacey has spent over a decade helping business owners and sales professionals generate referrals without asking for them by applying brain science, psychology, and behavioral economics to how relationships are built and maintained.Stacey breaks down why asking for referrals actually works against you, what is really happening in the brain of the person who refers you, and how the right language planted at the right time can move referrals from a conscious ask into someone's subconscious. She also introduces her three-bucket framework for building a referral strategy that compounds year over year, and shares two concrete referral seeds you can start using immediately.What You'll Learn in This EpisodeWhy asking for referrals triggers a brain response you cannot manufacture or replicateHow referrals are actually about your referral source, not about youThe three scientific principles that drive referrals beyond the psychology of trustThe difference between keeping in touch and actually moving a relationship forwardHow to segment your referral strategy across three distinct buckets of potential referral sourcesWhy using someone's name in a thank you note changes how the brain encodes the memoryHow to plant referral seeds during your client experience without it feeling forcedWhat to do when a referred prospect ghosts you before the conversation ever startsChapters(00:00) Introduction to Stacey Brown Randall and the Referral Without Asking Framework(03:24) Why Referrals Change the Entire Dynamic of a Sales Conversation(07:03) Why You Are Never Allowed to Ask for Referrals(10:42) The Three Scientific Principles Behind How Referrals Actually Happen(15:50) The Difference Between Keeping in Touch and Moving Relationships Forward(17:37) The Three Buckets of Referral Sources and How to Approach Each One(24:43) Planting Referral Seeds vs. Asking: What the Difference Actually Looks Like(28:57) The Right and Wrong Way to Write a Referral Thank You Note(34:21) How to Build a Referable Client Experience from the Inside Out(36:40) Recovery Strategies When a Referred Prospect Ghosts You(41:44) How to Onboard a Referred Prospect Without Rushing or Ignoring Them(45:29) How to Learn More and Work with StaceyLinks and ResourcesStacey Brown Randall | LinkedIn - https://www.linkedin.com/in/staceybrandall/Home - Stacey Brown Randall - https://staceybrownrandall.com/The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation - https://a.co/d/02ZfcnZmSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Leverage Excuses, Avoid Confrontation, and Quickly Obtain the Truth | Michael Reddington | Ep. 167 18.05.2026 19min

  What if the excuse someone just gave you is actually the best thing that could have happened?In this solo episode, Michael Reddington breaks down one of the most misunderstood moments in any high-stakes conversation: the excuse. Most leaders instinctively attack excuses, feeling disrespected, frustrated, or deceived. But that reaction, however understandable, almost always makes things worse. Michael reframes excuses not as acts of dishonesty, but as face-saving statements that gift-wrap an admission and open the door to the truth.Drawing on his background in forensic interviewing, Michael walks through the neuroscience of why attacking excuses backfires, why accepting them creates a different set of problems, and how a precise four-step response can transform the most frustrating moment in a conversation into the expressway to accountability, root-cause clarity, and lasting behavior change.What You'll Learn in This EpisodeWhy the part of the excuse that infuriates you is the part you should ignoreHow an excuse is actually a face-saving statement that opens the door to the truthWhy attacking an excuse puts the other person on the defensive and shuts down your learningThe four-step framework for responding to excuses without accepting or attacking themWhy "walk me through" is more effective than "help me understand"How to obtain the untainted narrative and listen for intelligence, not just informationWhy accountability holds better at the end of a conversation than at the beginningHow this approach helps you identify the real root cause, not just the surface behaviorChapters:(00:00) Introduction: The Topic That Drives Leaders Crazy(00:38) Why We Hate Excuses and What That Reaction Costs Us(03:55) The Admission Before the Because(04:54) What Excuses Actually Are: Face-Saving Statements(06:08) Why Excuses Are the Expressway to the Truth(07:04) The Problem With Attacking or Accepting(09:08) The Four-Step Framework: Thank, Name, Affirm, Ask(12:35) How to Listen for Intelligence, Not Just Information(15:18) Why This Process Works and What It Solves Long-TermLinks and Resources:The Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How to Translate Your Expertise, Become Relatable, and Earn Trust | Dr. Laura Sicola | Ep. 166 13.05.2026 53min

  What does it actually mean to close the gap between what you think you said and what your audience actually heard?In this episode, Michael Reddington sits down with Dr. Laura Sicola, a cognitive linguist and executive communication coach who helps leaders master communication and executive presence. Dr. Sicola works with senior leaders, business owners, and professionals across Fortune 500 companies to help them translate their expertise so it lands with clarity, credibility, and impact.This conversation is packed with practical tools for anyone who has ever walked away from a conversation wondering why their message didn't land. Dr. Sicola breaks down the expert's curse, the hidden cost of trying to sound smart, and how the alignment between your words, voice, and body language either builds or destroys credibility in real time.What You'll Learn in This EpisodeWhat the expert's curse is and why deep knowledge is often the biggest obstacle to clear communicationWhy trying to sound smart usually backfires and what to do insteadHow analogies and metaphors bypass conscious processing and create instant comprehensionThe simple one-minute video exercise that reveals the gap between your intent and your actual deliveryWhy credibility depends on aligning your verbal, vocal, and visual channelsHow to stop telegraphing your nerves without faking confidenceWhy adjusting your communication style for different audiences is not inauthenticity, it is self-awarenessHow Dr. Sicola's Listening to Understand protocol creates the conditions for genuine resolution in any conflictAbout the GuestDr. Laura Sicola is a cognitive linguist, executive communication coach, and the author of Speaking to Influence. She helps leaders close the gap between what they think they said and what their audience actually heard, translating technical expertise into messages that move people to action. She is the founder of Vocal Impact Productions and speaks and coaches across industries worldwide.Chapters(00:00) Introduction to Dr. Laura Sicola and the Expert's Curse(04:32) Why Trying to Sound Smart Makes You Less Persuasive(06:07) The Most Counterintuitive Advice on Executive Communication(07:17) How to Simplify Without Dumbing It Down(17:30) Using Analogies and Metaphors to Speak to the Unconscious Mind(23:34) The One-Minute Video Exercise That Changes Everything(31:14) Verbal, Vocal, and Visual: The Three Channels of Credibility(39:42) Authenticity Is Not a Fixed Point: The Prismatic Voice Framework(45:23) The Listening to Understand ProtocolLinks and ResourcesDr. Laura Sicola's Website: https://www.laurasicola.comSpeaking to Influence by Dr. Laura Sicola: https://laurasicola.com/shop/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Surprising Factors That Create Resistance in Your Conversations | Michael Reddington | Ep. 165 11.05.2026 18min

  What does it actually take to see trouble coming before it derails your conversations?In this solo episode, Michael Reddington breaks down one of the foundational pillars of the Disciplined Listening Method: situational awareness. Drawing on research from Air Force scientist Mica Endsley and John Boyd's OODA loop, Michael explains how the same awareness framework used to keep pilots and soldiers safe can transform the way professionals navigate high-stakes conversations.This episode gives you a practical framework for understanding all the variables at play before, during, and after any consequential conversation. If you've ever walked away from a difficult exchange wishing you had seen it coming, this one is for you.Michael walks through the three phases of situational awareness (perception, comprehension, and projection) and maps them directly to communication strategy. He then introduces six specific factors that shape every conversation, from the assumptions we bring to the environment we choose, and explains why failing to account for any one of them is often what creates the resistance, the missed signals, and the unexpected outcomes we'd rather avoid.What You'll Learn in This EpisodeWhy the most common situational awareness failure is not missing information, but failing to look at the right information at the right timeThe three phases of situational awareness and how to apply each one before a high-stakes conversationSix factors that shape how every conversation unfolds and why most people only consider one or two of themHow expectations and preconceived notions quietly limit your ability to observe accuratelyWhy the most consequential conversations are often the ones with the softest perceived consequencesHow goal clarity before a conversation directly determines the quality of your decisions during itChapters(00:00) Introduction: Situational Awareness as a Communication Tool(00:54) From Physical Safety to Strategic Communication(01:52) Defining Situational Awareness Operationally(04:32) Mica Endsley's Three Phases: Perception, Comprehension, and Projection(06:12) The OODA Loop and Why You Miss What's Right in Front of You(08:27) What Blocks Situational Awareness: Distractions, Dynamics, and Assumptions(10:49) The Six Factors Shaping Every Conversation(16:36) How Awareness of All Six Factors Elevates Your Communication StrategyLinks and ResourcesThe Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Connect Your Head and Heart to Maximize Your Potential | Keith Castille | Ep. 164 06.05.2026 1t 9min

  What if the key to developing yourself and your team isn't more training, but more honesty about where your "weapon system" actually stands?In this episode, Michael Reddington sits down with Dr. Keith Castille, CEO and co-founder of C2H (Connecting Heads to Hearts) and a retired U.S. Air Force veteran with 28 and a half years of service, including roles in talent management and at the Pentagon. Dr. Castille brings a rare combination of military precision and deep human development expertise to his work helping individuals, teams, and organizations unlock their full potential.This conversation is a masterclass in what it really means to develop people, not just manage them. Dr. Castille introduces the concept of the human weapon system, explains how to shift from judgment to curiosity when assessing others, and shares the hard-earned lessons from his own transition out of the military that most people only share after they've figured it out.What You'll Learn in This EpisodeWhat a "human weapon system" actually means and why it has nothing to do with conflict or violenceWhy meeting people where they are is more effective than holding them to a standard they haven't been givenHow to shift from judgment to curiosity to open people up instead of shutting them downWhat timing, temperature, and tone have to do with whether your conversations move people forward or backwardWhy the way people see themselves and the way others see them is almost never the same, and what to do about itWhat the hardest part of military transition really looks like when the emails stop and the phone goes quietHow building a coaching culture starts with spending more time asking questions than delivering answersWhy ownership matters more than solutions when working with individuals and organizationsChapters(00:00) Introducing Dr. Keith Castille and C2H(05:53) What Is a Human Weapon System?(09:14) Meeting People Where They Are, Not Where You Want Them to Be(14:02) The Shift from Judgment to Curiosity(18:24) Assessing Individuals Without Comparing Them to Anyone Else(23:01) The Hidden Difficulty of Military Transition(30:24) Aligning Strategic Intent with Operational Reality(40:29) Developing Patience and a Coaching Mindset(44:20) Timing, Temperature, and Tone in Every Conversation(51:01) How to Build Self-Awareness in Leaders Who Don't Know They Need ItAbout the GuestDr. Keith Castille is the CEO and co-founder of C2H (Connecting Heads to Hearts), a workforce solutions company specializing in leadership development, AI integration, gender-based violence policy, and organizational transformation. He retired from the U.S. Air Force in 2024 after 28 and a half years of service, including work in talent management and at the Pentagon. Since retiring, Dr. Castille has worked with companies and organizations across the globe, including in Zambia, and has built C2H into a team of problem-solvers committed to meaningful, mission-driven work.Links and ResourcesC2H Connecting Heads to Hearts - https://www.c2htransform.com/Dr. Keith Castille | LinkedIn - Linkedinlinkedin.com/in/keith-castille- Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Understand What Stops People From Being Honest With You, and How to Encourage Honesty | Michael Reddington | Ep. 162 04.05.2026 25min

  Why People Don't Always Tell You the TruthWhat if the people in your life aren't holding back because they're dishonest? What if it's because of something you're doing, or not doing?In this solo episode, Michael Reddington breaks down the three categories of factors that cause people to withhold the truth, and more importantly, what leaders can do to make honesty feel safer, more likely, and more consistent.Drawing from investigative interviewing, behavioral psychology, and real-world leadership scenarios, Michael walks through how past experiences, your approach, and the conversation environment all work together to either open people up or shut them down. This episode is a practical reset for anyone who's ever felt frustrated that someone wasn't being straight with them.What You'll Learn in This EpisodeWhy people have more motivation to withhold information than to share it, and what you can do about itHow past negative experiences with authority figures get transferred directly onto you before you say a single wordWhy publicizing consequences as a deterrent almost never works on the people you actually need it to work onHow implied expected answers set people up to give you the "right" answer instead of the true oneWhy your title as a leader actually makes people less honest with you, not moreHow the channel, timing, location, and audience for a conversation can determine whether someone tells you the truthThe difference between short-term tactical goals and long-term strategic goals in conversation, and why it mattersWhat your counterpart needs to experience before they'll feel safe enough to be honest with youChapters(00:00) Introduction: Why People Don't Tell You the Truth(01:35) Category 1: Experiences and Expectations(02:54) The Lesson Your Consequences Actually Teach(05:18) Why Publicizing Punishment Rarely Deters the People You Think It Will(07:46) Being a Celebrity in Your Own Ecosystem(10:31) Category 2: Your Approach(11:36) Channel, Tone, Word Choice, and Who's in the Room(15:36) Lowest Common Denominator Theory(17:27) Category 3: The Environment(22:53) Wrapping Up: Situational Awareness, Goal Orientation, and What People Need to ExperienceLinks and ResourcesThe Disciplined Listening Method by Michael Reddington: https://a.co/d/0aKT2oxRSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Learn to Speak the Language of Leadership and Improve Your Influence | Lauren Sergy | Ep. 162 29.04.2026 50min

  What if the way you speak is actually telling people whether or not you deserve to lead?In this episode, Michael Reddington sits down with Lauren Sergy, a communication expert and author with a background spanning radio, corporate communications, classical rhetoric, and the performing arts. Lauren has built a career helping leaders and organizations master the science, art, and alchemy of speaking so that their message lands with the right people in the right way.This conversation covers the full landscape of strategic communication for leaders, from building authentic executive presence to applying ancient rhetorical principles in modern high-stakes conversations. Lauren brings a rare combination of academic rigor and practical playfulness to topics that most people either overlook entirely or get completely backwards.Lauren unpacks what it really means to speak the language of leadership, why the most dangerous thing a leader can do is be unpredictable, and how the three pillars of classical rhetoric can help anyone diagnose communication breakdowns in real time. She also makes a compelling case for why leaning too heavily on AI to write your communication isn't just a style problem — it's a trust problem.What You'll Learn in This EpisodeWhat executive presence actually is and why it has nothing to do with being the smartest or toughest person in the roomWhy the person speaking up to a leader carries all the risk and what leaders must do to change that dynamicHow to use ethos, logos, and pathos to diagnose and fix communication breakdowns before they derail a conversationWhy trying to imitate another leader's style almost always backfires and what to do insteadHow to listen for the words your audience uses and mirror them back to move people from anxiety to confidenceWhy unpredictability is one of the most damaging things a leader can bring to a teamThe real problem with using AI to write speeches and internal communicationsWhy the ability to speak extemporaneously will become one of the most valuable leadership differentiators as AI becomes more commonChapters:(00:00) Welcome and Introduction to Lauren Sergy(03:28) What the Language of Leadership Actually Is(06:29) How to Develop Your Own Executive Presence Without Imitating Anyone Else(12:31) Adapting Your Communication to Different Industries and Audiences(17:14) Why Whoever Speaks Up the Ladder Carries All the Risk(24:35) Ethos, Logos, and Pathos as a Real-Time Communication Diagnostic(33:05) How to Move Someone's Thinking While Keeping Their Trust(39:04) How Well Does AI Actually Handle Communication?(45:32) Why Extemporaneous Speaking Will Become a Leadership DifferentiatorLinks and ResourcesLauren Sergy | LinkedInUp Front Communication with Lauren Sergy: Speaker, Author, TrainerAbout the GuestLauren Sergy is a communication expert, speaker, and author with a passion for the art, science, and alchemy of interpersonal communication. Her background includes radio, corporate communications, classical rhetoric, and the performing arts. She works with leaders and organizations to help them understand how to make their message impactful — whether it's a technical briefing for the C-suite or a keynote at an industry conference.Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How to Productively Leverage Lies to Obtain the Truth | Michael Reddington | Ep. 161 27.04.2026 33min

  What if the lies you receive every day are actually opportunities to get closer to the truth?In this solo episode, Michael Reddington breaks down one of the most misunderstood dynamics in human communication: lying. Not the dramatic, malicious kind that makes headlines, but the everyday lies that show up in our professional relationships, family conversations, and negotiations. The ones most of us are conditioned to meet with anger, judgment, and accusation, which almost always makes things worse.Michael unpacks the psychology behind why people lie, the five forms lies take, and how shifting your approach from catching lies to understanding them can dramatically improve your outcomes. This episode will challenge the way you think about honesty, dishonesty, and what it actually means to pursue the truth.What You'll Learn in This EpisodeWhy getting angry when someone lies to you usually makes things worseThe two broad categories of lies and why one is viewed as more trustworthy than telling the truthThe single most common reason adults lie in most situationsThe five forms lies take and which ones you encounter most often without realizing itWhy directly accusing someone of lying almost always forces them to lie moreHow to use ground truth to protect yourself before and after high-stakes conversationsWhy it is okay to be lied to and how to use that moment to move closer to the truthChapters:(00:00) Why You Need to Stop Getting Mad When Someone Lies to You(02:34) The Two Categories of Lies: Self-Serving vs. Pro-Social(04:02) The Real Reason Most Adults Lie Most of the Time(05:11) The Five Forms Lies Take and How to Recognize Them(08:11) We All Lie: Rethinking Your Relationship with Dishonesty(10:40) Why Lying Is Often Someone's Last Available Good Decision(13:27) Truth Default Theory and the Honest Truth About Dishonesty(16:12) Look for the Truth, Not the Lie: Avoiding Confirmation Bias(19:05) How to Increase Situational Familiarity and Establish Ground Truth(25:34) Strategic Questions, Red Flags, and Building Relationships That Make Honesty EasierLinks and Resources:The Disciplined Listening Method by Michael ReddingtonLiespotting by Pamela MeyerDuped by Timothy LevineThe Honest Truth About Dishonesty by Dan ArielySponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)About Michael ReddingtonMichael Reddington is a Certified Forensic Interviewer and the president of InQuasive, Inc. He teaches leaders, investigators, and professionals how to use the principles of disciplined listening and non-confrontational interviewing to get to the truth, build stronger relationships, and make better decisions. His work draws on behavioral psychology, investigative interviewing, and real-world application to help people navigate the most important conversations of their lives.Podcast Production Services by EveryWord Media
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  Heal Yourself and Apply Heart Centered Leadership | Josh Rizzo | Ep. 160 22.04.2026 54min

  What does it really mean to lead with your heart when the work is hard, the pressure is relentless, and you're still carrying your own baggage?In this episode, Michael Reddington sits down with Josh Rizzo, a West Point graduate, Bronze Star recipient, and leadership consultant with over 30 years of experience developing leaders on the battlefield, in the boardroom, and on job sites across the country. Josh works at the intersection of elite performance, mental health, and human connection, helping organizations in construction, defense, and beyond build cultures where people can actually thrive.Josh brings a rare combination of military discipline and deep emotional intelligence to this conversation, and the result is one of the most grounded, practical discussions on heart-centered leadership you'll hear. He breaks down why leaders must heal themselves before they can truly serve others, how to build trust by choosing curiosity over judgment, and why the biggest breakthroughs in organizations almost always start with the smallest changes.What You'll Learn in This EpisodeWhy effective leadership starts with looking inward before you can genuinely lead othersHow the airplane analogy reframes your responsibility to yourself, your inner circle, and your teamWhat it means to choose curiosity over judgment and how that one shift changes the entire dynamic of a conversationWhy forgiving yourself is harder than forgiving others and why it matters more than most leaders realizeHow the sun and moon framework helps people connect through their shadow side rather than just their highlightsWhat "islands of progress" are and how to create bottom-up change that people actually ownWhy big doors swing on little hinges and how to find the small changes that move the biggest systemsHow to listen with your ears, your eyes, and your heart and why so few people actually do itChapters:(00:00) Introduction to Josh Rizzo and Heart-Centered Leadership(03:57) What It Means to Lead While Balancing Mental Health Awareness(05:24) The Airplane Analogy: Starting with Yourself Before Your Team(10:44) Curiosity Over Judgment: Pairing Candor with Compassion(14:34) How to Show Up Authentically Without Being Performative(16:39) Self-Forgiveness, Accepting Your Shadow Side, and the Sun and Moon Framework(20:47) Creating Islands of Progress: Bottom-Up Change That Sticks(30:54) Big Doors Swing on Little Hinges: Finding the Small Changes That Matter(37:19) The Most Beautiful Thing We Can Do Is Listen(43:54) Honoring the Umwelt: Why Two People Can Share the Same Environment and Have Completely Different ExperiencesLinks and Resources:Josh Rizzo | Website - https://www.joshrizzohuman.comJosh Rizzo | LinkedIn - https://www.linkedin.com/in/josh-rizzo/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Overcome Listening Misconceptions | Michael Reddington | Ep. 159 20.04.2026 28min

  What if everything you think you know about reading people is actually working against you?In this solo episode, Michael Reddington breaks down the most common myths and misconceptions surrounding listening, nonverbal communication, and detecting deception, and explains why acting on them can cause real harm to your relationships and your results.From crossed arms to eye contact to the stories we tell ourselves before a conversation even starts, Michael walks through the specific mental traps that cause us to misread people, misattribute behavior, and make decisions based on confirmation rather than clarity. He also shares two personal stories, one from an interrogation and one from a car dealership, that illustrate how our own assumptions can create the very problems we are trying to solve.This episode is a foundational piece for anyone serious about developing the situational awareness it takes to observe, interpret, and respond to human behavior with accuracy and intention.What You'll Learn in This EpisodeWhy the complexity of everyday communication is compounded by factors most people never stop to considerThe real reasons people cross their arms and why defensiveness is rarely the right interpretationWhat research across 75 countries revealed about eye contact and deceptionWhy behaviors associated with lying are almost always signals of discomfort insteadWhy multitasking is the arch enemy of listening and efficiency is the arch enemy of great communicationHow to stop mistaking what is focal for what is causal, and correlation for causalityTwo checkpoint questions to ask yourself during and after every high-stakes conversationChapters(00:00) Introduction: Why Listening Misconceptions Are Dangerous(00:41) The Factors That Compound Communication Complexity(04:02) Busting the Crossed Arms Myth(06:36) The Truth About Eye Contact and Deception(08:34) What Discomfort Actually Signals(12:35) The Many Reasons People Show Discomfort(15:17) Multitasking and Efficiency as the Enemies of Listening(17:39) Mistaking What Is Focal for What Is Causal(21:06) Listening to Learn vs. Listening to Verify(23:45) Two Checkpoint Questions That Build Situational AwarenessLinks and Resources:The Disciplined Listening Method by Michael Reddington - https://a.co/d/02ZfcnZmSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How Your Brain Constructs Emotions, Resolves Them, and Rewires Your Beliefs | Cedric Bertelli | Ep. 158 15.04.2026 44min

  What if the emotions you've been trying to control are the very reason you stay stuck?In this episode, Cedric walks Michael through how the brain actually constructs emotion, why the way most of us were taught to manage our feelings keeps those patterns locked in place, and what it looks like to genuinely resolve an emotion rather than just regulate it. The conversation covers trauma, interoception, the three levels of emotion, the "not good enough" belief, and the difference between being kind and being ethical as a coach, parent, or leader.Cedric Bertelli is the founder and director of the Emotional Health Institute and the creator of Emotional Resolution (EmRes), a groundbreaking method rooted in neuroscience and the psychology of emotions. With over 15 years of experience developing and delivering this work, Cedric leads a team of dedicated professionals and trains mental health professionals and educators across the United States to help individuals and communities achieve lasting emotional well-being.What You'll LearnHow the brain uses prediction to construct emotion and why that matters for changing your patternsWhy emotional regulation (deep breaths, counting to 10) can actually prevent resolutionThe three levels of emotion: conscious, unconscious, and subconscious, and how to work with eachThe critical difference between being kind and being ethical as a coach, parent, or leaderWhy the "I'm not good enough" belief is always a symptom, never the root causeHow AI companionship can deepen emotional isolation rather than resolve itChapters(00:00) - Introduction and Welcome(02:52) - How the Brain Constructs Emotion Through Prediction(06:48) - What Trauma Really Is and How Emotional Patterns Form(11:13) - Interoception: Feeling Emotions in the Body, Not the Head(13:16) - Why Controlling Emotions Keeps You Stuck(18:01) - How to Help Others Without Controlling Them(28:24) - The Three Levels of Emotion: Conscious, Unconscious, and Subconscious(33:55) - Working Through the "I'm Not Good Enough" Belief(36:09) - The Difference Between Being Kind and Being Ethical(37:23) - How AI Is Affecting Our Emotional LivesAbout the GuestCedric Bertelli has over 15 years of experience developing and delivering Emotional Resolution (EmRes), a groundbreaking method that helps people overcome emotional difficulties by tapping into their innate physiological capacity. As the founder and director of the Emotional Health Institute, Cedric leads a team of dedicated professionals who share his vision of empowering individuals and communities to achieve emotional well-being. He draws on his extensive knowledge of neuroscience, the psychology of emotions, and philosophy, as well as his own personal and professional experience transforming lives with EmRes.Links and ResourcesCedric Bertelli | LinkedInEmotional Resolution with Cedric BertelliWhat Is EmRes? | Emotional Health InstituteSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Prepare like an Interrogator | Michael Reddington | Ep. 157 13.04.2026 20min

  Most people walk into high-stakes conversations asking the wrong question. Michael Reddington breaks down the preparation strategy he developed from investigative interviewing and has applied for nearly two decades to negotiations, leadership conversations, performance discussions, and even high-stakes family situations.In this episode, Michael walks through the WTSO framework (Weaknesses, Threats, Strengths, Opportunities) and the 7 strategic preparation questions that form the bedrock of every high-impact conversation he and his team facilitate.You'll learn how to flip the script before you ever walk into the room.What You'll Learn:Why the traditional SWOT analysis can work against you in conversationsHow to reframe your preparation around weaknesses and threats firstThe single question that unlocked a confession when two agencies had already failedWhy asking "what do I need to say?" is the wrong questionThe 7 preparation questions that apply to any high-stakes conversationHow to double-check your strategy before you ever open your mouthChapters:(00:00) - Welcome and Episode Overview(00:50) - Why "Put Yourself in Their Shoes" Falls Short(02:41) - Flipping the SWOT: The WTSO Approach(05:52) - Starting with Weaknesses and Threats(06:55) - Using Weaknesses to Elevate Perceived Strengths(08:36) - The Case That Changed Everything(09:29) - The Napkin on the Plane(11:46) - The 7 Strategic Preparation Questions(12:39) - Question 3: Context Is King(13:29) - Why Shouldn't They? The Core Preparation Question(14:41) - Shifting From "What Do I Say?" to "What Do They Need to Experience?"(16:25) - The Final Check: Does Your Plan Match Your Goals?(17:30) - Putting It All Together(18:10) - Recap of the WTSO Framework and 7 QuestionsLinks and Resources:The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation (https://a.co/d/01f8KGqU)Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  How a Master Mediator and Negotiator Remains Calm, Defuses Tension, and Closes Deals | Hesha Abrams | Ep. 156 08.04.2026 58min

  What does it actually mean to "hold the calm" when everything around you is falling apart?In this episode, Michael Reddington sits down with Hesha Abrams, an acclaimed master attorney mediator, negotiator, and deal maker with over 30 years of experience resolving high-profile, high-stakes conflicts, including mediating the dispute over the private recipe for Pepsi. Hesha is also the author of Holding the Calm: The Secret to Resolving Conflict and Reducing Tension.This conversation is packed with immediately applicable strategies for anyone who leads difficult conversations, navigates conflict, or needs to move people toward resolution without losing their own footing in the process.Hesha breaks down the neuroscience behind why telling someone to calm down backfires every time, how to read the room before a single word is spoken, and why most people are not trying to win. They are trying not to lose. That distinction alone will change how you approach your next negotiation.What You'll Learn in This EpisodeWhy "calm down" makes conflict worse and what to say to yourself insteadHow the amygdala shuts down rational thinking and what it takes to reset itThe three diagnostic questions Hesha uses to read anyone in under five minutesWhy high emotions are diagnostic information, not obstacles to manageThe difference between gratitude and validation and why one is almost always the wrong moveHow to use the VUCS framework to move any conversation toward resolutionWhy the quietest person in the room almost always holds the most powerHow blame signals low emotional maturity and what to do insteadWhy most people are trying not to lose, not trying to win, and how that changes your strategyHow to close commitments by giving people the ability to say noChapters:(00:00) Introduction to Hesha Abrams and Holding the Calm(04:27) What "Holding the Calm" Really Means and the Neuroscience Behind It(08:19) The Three Diagnostic Questions to Read Anyone Quickly(11:28) Why High Emotions Are Diagnostic, Not Just Symptoms(16:41) Gratitude vs. Validation and Why the Difference Matters(21:13) How We Were Conditioned to Communicate Like Kids(22:44) Why Blame Never Solves Anything and What to Do Instead(26:18) Winning vs. Not Losing: The Hidden Driver in Every Negotiation(27:30) Situational Awareness as the Antidote to Narcissism(32:28) How to Claim Your Space Without Blame(41:45) How Much Conflict Is Actually Avoidable(43:01) Using Validation to Defuse Contentious Conversations(45:49) How to Close Commitments Without PressureLinks and Resources:HoldingTheCalm.com - https://www.holdingthecalm.com/HeshaAbramsMediation.com - https://www.heshaabramsmediation.com/Hesha Abrams | LinkedIn - https://www.linkedin.com/in/hesha-abrams-esq/Sponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Listen for Intelligence | Michael Reddington | Ep. 155 06.04.2026 24min

  What if you’re not just listening… but missing the most important information?In this episode, Michael Reddington breaks down how elite investigative interviewers don’t just listen for words, they listen for intelligence.That means understanding what’s said, what’s not said, and how context, behavior, and environment all influence what’s really happening in a conversation.This episode will challenge common myths about communication, including body language, eye contact, and “tells,” and replace them with a clear, practical system for improving your observation accuracy.If you want to make better decisions, build stronger relationships, and stop missing critical information in conversations, this episode gives you the framework to do it.Chapters:(00:00) - What It Means to Listen for Intelligence(01:07) - The Truth About Investigative Interviewing(02:22) - Clarifying Goals Before the Conversation(04:07) - Why Withholding Judgment Matters(05:13) - Separating the Message from the Messenger(06:11) - Why Context Is Everything(08:36) - Creating the Right Environment for Conversations(12:24) - The Importance of Preparation and Ground Truth(15:17) - Building a Behavioral Baseline(18:15) - Identifying Shifts in Comfort and Behavior(20:11) - Why Single-Factor Thinking Fails(23:11) - Final Takeaways and ApplicationLinks and Resources:The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation by Michael ReddingtonSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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  Owning Responsibility for Their Story: A Ghostwriter’s Approach to Drawing Out Central Events | Jennifer Locke | Ep. 154 01.04.2026 48min

  What does it really take to draw someone’s story out of them?In this episode, Michael Reddington sits down with ghostwriter and nonfiction strategist Jennifer Locke to explore how powerful listening, trust, and patience help uncover the stories people struggle to tell.From building deep trust with clients to identifying the central event that shapes a narrative, Jennifer shares how her approach to “therapeutic listening” allows authors to open up, process their experiences, and bring clarity to their message.This conversation goes far beyond writing.It applies to leaders, coaches, interviewers, and anyone responsible for understanding and representing someone else’s story.What You’ll Learn in This EpisodeWhat “therapeutic listening” looks like in practiceHow to build trust before asking someone to share their storyWhy removing judgment is critical to great communicationHow to identify the central event in someone’s storyWhy patience allows better insights to emerge over timeHow to guide conversations without taking controlThe importance of helping others feel safe, heard, and understoodHow to navigate emotional moments in conversationsWhy clarity of audience and message shapes better outcomesAbout the GuestJennifer Locke is a USA Today bestselling business book ghostwriter and nonfiction book strategist who helps entrepreneurs and thought leaders elevate their brands through books.She has been writing fiction since 2011 and brings a fiction writer’s approach to her nonfiction and ghostwriting work. Jennifer has ghostwritten business books published by both business presses and Big Five publishers.Whether writing fiction or nonfiction, Jennifer lives for stories and is passionate about bringing them to life for her clients.Chapters:(00:00) - Introduction to Jennifer Locke and Ghostwriting(04:05) - How to Interview and Draw Out Someone’s Story(08:36) - Building Trust Before the Work Begins(14:29) - What “Therapeutic Listening” Really Means(18:20) - Handling Emotional Moments in Conversations(22:00) - Identifying the Central Event in a Story(27:27) - Structuring Conversations Without Losing Trust(31:17) - Why Judgment Destroys the Work(34:53) - Navigating Time-Constrained Conversations(39:38) - Overcoming Imposter Syndrome in Writing(42:02) - Resources for Writing Your Own BookLinks and Resources:Jennifer Locke Writes |Book in Six by Jennifer Locke WritesJennifer Locke | LinkedInJennifer Locke Writes (@jenniferlockewrites) • Instagram photos and videosSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media