Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

Bankruptcies Really Are Getting More Complicated, with Rhonda Fox-Miles 27.07.2026 19Min.

Host Bryn Griffiths sits down with Rhonda Fox-Miles, founder of Fox-Miles and Associates, to unpack the evolving landscape of commercial and personal insolvency. Recorded at the National Credit Conference in Jasper, Alberta, the conversation covers everything from shifts in creditor and debtor behavior to the economic uncertainties influencing the industry today. Rhonda shares real-world examples, discusses the critical skills insolvency trustees need, and reflects on how businesses and individuals are adapting (and often struggling) in a changing environment. Whether you’re a creditor, debtor, or just curious about the world of insolvency, this episode offers timely insights and practical advice for navigating uncertain financial waters.CHAPTERS00:00 Introduction to Debt Collection and Insolvency01:07 Current Trends in Insolvency and Bankruptcy03:57 Economic Influences on Debt Collection07:01 The Role of a Licensed Insolvency Trustee09:45 Navigating Information in the Age of AI12:52 Best Practices for Debt Collection14:50 Understanding Good vs. Bad BankruptciesFox-Miles & Associates: https://foxmiles.ca/

What Credit Bureaus Know, and How it Affects Your Financial Future 09.07.2026 26Min.

Host Bryn Griffiths explores the dynamic world of credit reporting with two experts from Equifax, a global leader in data analytics and credit information. Recorded at the National Credit Conference in Jasper, Alberta, today’s discussion features Ken Malin, a ten-year veteran of Equifax’s credit groups, and commercial data consultant Kevin Freeland. Together, they shine a spotlight on the evolution of credit management, the critical role of credit scores, and how companies like Equifax and MetCredit are helping Canadians and businesses navigate an ever-changing financial landscape. Whether you’re new to credit or looking to deepen your understanding, this episode offers timely perspectives and practical advice on leveraging credit data for smarter, safer business decisions.Chapters00:00 Introduction to Bryn Griffiths and Equifax00:24 Equifax's Role in Global Credit Data00:58 Reinvention and Cultural Change at Equifax01:58 Changes in Business Practices Post-Pandemic02:33 Managing Credit Groups During and After COVID04:15 The Shift to Virtual Business Interactions06:07 Selling Big Deals via Video Conference07:23 Equifax’s Specific Role and Data Use08:32 Personal Stories and Data Privacy in Credit09:18 The Importance of Financial Literacy for Youth10:33 Building Credit Early and Its Impact12:08 Credit Reports and Personal Financial Health13:19 The Ecosystem of Business Credit14:29 Teaching Kids About Credit and Math Skills15:22 The Role of AI and Digital Skills in Future Finance15:50 Encouraging Responsible Credit Use Among Youth16:57 Ken Malin on Credit Groups and Industry Collaboration17:50 The Role of Credit Data in Industry and Risk Management18:48 The Value of Relationships and Trust in Credit20:11 Future Challenges in Personal and Business Credit21:40 Using Data to Support Business and Credit Decisions24:38 Connecting with Experts for Financial Education ResourcesEquifax Canada Official Website - https://www.equifax.caThe Wealthy Barber by David Chilton - https://thewealthybarber.com/A Rich Future, Essential Financial Concepts for Youth by Noah Booth Credit Safe - https://www.creditsafe.comGuest linksLinkedIn - https://linkedin.com/in/kenmalinLinkedIn - https://linkedin.com/in/kevinfreeland

Beyond the Will: Challenges and Changes in Estate Recovery with Jojo Staples 23.04.2026 19Min.

In this episode, we're shining a spotlight on estate collections: a challenging and often misunderstood area of debt recovery. We're joined by Jojo Staples, MetCredit’s Director of Estate Recovery, who brings over 20 years of specialized experience to the conversation.Together, we’ll delve into the complexities of collecting on estates, how the landscape has evolved in recent years, and the increasing emotional and legal challenges faced by executors and collectors alike. Whether you’re managing an estate, dealing with unexpected debts, or simply curious about what happens to finances after someone passes away, Jojo Staples offers valuable insights into how compassion, legal know-how, and a human touch are all essential in this sensitive line of work. Stay tuned to learn how estate collections impact businesses, families, and the broader economy in ways you might not expect.

Why Young People Need Financial Literacy, with Author Noah Booth 02.12.2025 21Min.

On this episode of Overdue Advice, MetCredit’s podcast focused on cash flow strategies and financial literacy, host Bryn Griffiths talks with Noah Booth, a now-third-year student at Dalhousie University and author of the best-selling book “A Rich Future: Essential Financial Concepts for Youth”. As someone who wrote a book on personal finance before graduating high school, Noah brings a fresh, relatable perspective to young people (and parents, educators, and business owners) on how to build strong financial habits from an early age.Whether you’re navigating your own financial journey or helping your kids avoid common pitfalls, this conversation is packed with practical advice for managing money, budgeting for life changes, and understanding the importance of starting early. The episode explores how basic financial literacy can make all the difference in avoiding debt, achieving stability, and setting up a "rich future," no matter your age. If you're a business leader or a parent worried about your youth's financial readiness, or a young adult wanting a head start, Noah’s story and simple strategies are a powerful guide.Episode Highlights00:00:59 – Noah’s passion project sparks his personal finance journey and reveals a gap in youth-targeted resources 00:03:02 – Why financial literacy is missing in schools and why that matters for young people00:04:03 – The challenges of digital spending and practical tips for mindful money management 00:05:31 – How a school presentation evolved into a published book, and partnering with RBC00:08:07 – Family support, early lessons, and using real-life examples—including siblings—in the book00:10:31 – Opportunities and impact since publishing; advice for teachers amplifying financial lessons 00:14:23 – Financial concepts apply at any age—breaking the silence on money conversations at home 00:15:36 – The power of starting early with budgeting, saving, and compound interest 00:16:05 – Overcoming procrastination and taking action for your financial future 00:17:32 – Feedback from students and the influence of social media on money management 00:19:57 – Budgeting tips for life’s big transitions, like moving away for school 00:20:10 – How to find more resources, connect, and apply these lessons via MetCredit and Noah’s website Whether you’re just starting out or recalibrating your finances, this episode offers overdue advice that can shape your path to security and success … at any age! Be sure to share the book with a young person.Noah's website: ARichFuture.com

Growth, Grit, and Good People: Inside MetCredit’s Winning Formula, with Lorne Smith 12.11.2025 18Min.

In this insightful and engaging episode of Overdue Advice, host Bryn Griffiths welcomes Lorne Smith, MetCredit’s new Senior Vice President and a 20+ year veteran of the credit collection industry. Lorne shares surprising insights on the evolution of the collections business, his personal journey, and the importance of mentorship, culture, and putting people first. They get into the impacts of technological changes, including AI’s role, and discuss leadership, building strong teams, and adapting in a rapidly shifting industry. It's a window into MetCredit's phenomenal ability to retain great people, from one who started here, worked elsewhere ... and is clearly excited to be back.Episode Highlights:[00:00:27] - Introduction to Lorne Smith:Lorne Smith returns to MetCredit after years away, discussing his early start and long-standing mentorship under COO Marc Billard.[00:01:15] - The Importance of Culture:Lorne Smith emphasizes MetCredit’s people-first, staff-driven culture and how crucial work-life balance is for him at this stage of his career.[00:02:13] - Finding Passion in Collections:He describes falling into the industry and discovering a natural fit due to his competitive nature and commitment to problem-solving.[00:03:17] - Problem-Solving & Listening:Lorne Smith highlights that listening is key to resolving issues in collections, whether dealing with consumers or team members.[00:04:17] - Lessons from His Career Gap:He learned vital management skills and the importance of balancing competitiveness with staff needs, as well as embracing technological changes.[00:06:44] - Putting People First:Lorne Smith discusses how genuine care and respect for people, both clients and employees, lead to success.[00:07:27] - Industry Evolution & Technology:He reviews the shift to digital outreach and stresses the need to continually adapt to the changing demographics and tech landscape.[00:08:52] - AI in Collections:Lorne Smith weighs the potential and limitations of AI in the industry, expressing cautious optimism while stressing that human interaction remains essential.[00:11:17] - Post-Pandemic Learnings:Reflecting on how the pandemic affected consumer behavior and the collections process, he notes the importance of strong foundational skills for new collectors.[00:13:09] - Building & Growing in Mississauga:Lorne Smith shares his ambitions for expanding MetCredit’s reach in Central Canada and the importance of relationship-building.[00:14:03] - Looking Ahead:He discusses the challenges of sustainable growth and the necessity of building a solid foundation for staff development and company advancement.[00:16:28] - A Sense of Belonging:Lorne Smith expresses gratitude for returning to MetCredit and the positive, family-like atmosphere cultivated by leadership.Listen in for practical strategies, career advice, and forward-thinking perspectives on collections and leadership in a changing world!

The Human Touch in a Digital Credit World, With Nawshad Khadaroo 06.10.2025 21Min.

Host Bryn Griffiths welcomes back Nawshad Khadaroo, General Manager of the Credit Institute of Canada (CIC), for a conversation about the fast-changing world of credit and debt collection. Nawshad shares his wealth of experience as a credit professional and non-profit executive, offering a deep dive into how the credit industry—and the Credit Institute itself—has adapted since 2020.Listeners will hear about how the CIC was uniquely prepared for the pandemic’s challenges, having already embraced virtual learning and meetings before COVID-19 struck. Nawshad highlights the continued importance of agility and innovation in the face of rapid technological advancements, emphasizing the growing role of automation and artificial intelligence (AI) in the credit profession. He advocates for a balanced approach: credit professionals should embrace AI to streamline repetitive tasks, while still prioritizing the human connections and strong communication that are essential for long-term success.This episode also explores the evolving educational offerings at the CIC, including new executive-level certifications, mentorship programs, and a commitment to intergenerational knowledge sharing. Nawshad discusses the diversity and passion of CIC’s membership, touching on the value of networking and community—evident at their recent symposiums and upcoming centennial celebrations.Whether you’re new to credit, a seasoned professional, or simply interested in how organizations adapt to disruption, this conversation is packed with practical advice, industry insights, and inspiration for continuous learning and growth.Episode Highlights:[00:00:47] How the Credit Institute was prepared for virtual operations before the pandemic, so their transition during COVID-19 accelerated their use of online meetings and course delivery.[00:02:40] Nawshad emphasizes that continued reflection and adaptability are necessary, especially with disruptions like automation and artificial intelligence transforming the credit industry.[00:04:25] He highlights that AI assists with repetitive tasks, allowing credit professionals to focus on relationship-building, which remains essential in the industry.[00:05:29] The Institute has updated its programs to keep pace with industry changes, including introducing a new executive certification to help members stay relevant and advance their careers.[00:07:23] Nawshad underscores the enduring importance of strong communication skills and human rapport for credit professionals, even as technology evolves.[00:08:57] He points out that, despite younger generations being comfortable with technology, the personal touch and building rapport are irreplaceable in credit management.[00:09:33] Adopting new technologies and shifting mindsets are key challenges; using AI can free up time to deepen client relationships and provide advisory support.[00:10:31] The need for continuous learning to keep up with rapid change, stating he personally stays informed on trends like AI to better adapt.[00:11:36] How industry events, like their upcoming Jasper conference, offer invaluable opportunities for networking and sharing best practices within the credit community.[00:12:31] The relationships and networks built at symposia and conferences can last a lifetime and are vital to professional longevity in credit.[00:13:12] The Credit Institute of Canada, established in 1928, represents and advocates for credit professionals, providing education and raising the industry’s profile.[00:14:42] Nawshad encourages anyone interested in a credit career to reach out, highlighting the industry’s rewarding nature and the Institute’s support throughout members’ career paths.[00:16:21] Mentoring across generations is a big part of the Institute’s culture, with senior professionals guiding and coaching younger entrants through programs like CIC Connect.[00:17:35] The credit world is a complex, interlinked system requiring collaboration between credit managers, agencies, and businesses, all contributing value to the ecosystem.[00:19:04] How the Institute works to strengthen connections among credit professionals from all types of organizations, facilitating efficient systems and collective progress.Links:Canada's Best Collection Agency: www.MetCredit.comCredit Institute of Canada: https://creditinstitute.org/

Hype vs Reality: Using AI Effectively in Debt Collection, with Kelly Paisley 16.09.2025 23Min.

Host Bryn Griffiths sits down with Kelly Paisley, President and CEO of The IT Company. With decades of experience in IT, Kelly dives deep into the rapidly changing landscape of artificial intelligence—and what it means for the credit and collections industry.Kelly explains why AI is not a monster to be feared, but also not a “magic bullet” that can solve every problem. From discussing the importance of planning and data management to demystifying common fears and misconceptions, the conversation offers practical, grounded advice for any business leader contemplating an AI project. Kelly shares candid stories about his own journey adopting AI, what worked, why 90% of AI projects fail, and the vital role of company culture and policy in successful implementation.Episode highlights:The truth about AI’s strengths and limitations in businessWhy rushing into AI without a plan can lead to failureThe importance of “AI readiness” and data hygieneHow to create a practical AI use policy for your teamReal-world examples from the credit and collections industryKelly’s perspective on the human side of tech adoption—overcoming fear and hypePerfect for business owners, managers, and IT professionals curious (or even skeptical) about AI, this episode is packed with actionable insights to help your organization move forward with confidence.The IT Company: theitco.caMetCredit Blog: blog.metcredit.com

When Debt Hits Home: Conversations About Insolvency and Solutions, with Rhonda Fox-Miles 24.07.2025 21Min.

Rhonda Fox-Miles brings nearly five decades of experience to this insightful episode of Overdue Advice, where the conversation zeroes in on the shifting landscape of bankruptcies, consumer proposals, and debt collection in Canada. As a trustee from Fox-Miles and Associates, Rhonda shares her front-line perspective on the gradual rise of insolvencies post-pandemic, challenging the expectation of a financial tsunami and highlighting the nuanced realities businesses and individuals face today.Rhonda delves into why bankruptcies are increasing only slowly, the lingering impact of pandemic-era collection freezes, and how legislative changes now make remote financial consulting routine. She also unpacks the key differences between bankruptcy and consumer proposals, emphasizing the importance of personal agency, transparency, and early intervention for those struggling with debt. The discussion extends to local versus national trustee preferences, shifting court procedures, and the legal intricacies driven by updates to the Bankruptcy and Insolvency Act.Throughout the episode, Rhonda emphasizes the deeply human aspects of debt—underscoring the role of unexpected life events, mental health awareness, and the need for honest, constructive financial conversations. With practical advice on budgeting, emergency funds, and negotiation timing, this episode offers listeners a pragmatic roadmap for overcoming financial distress and fostering resilience, both at home and in business.Key Themes:The ‘slow rise’ of corporate and personal bankruptcies post-pandemic How updated bankruptcy laws have reshaped trustee and debtor relationships Why local expertise still matters in an age of virtual financial services The critical difference between bankruptcy and consumer proposals—and who should choose which Practical communication and budgeting strategies to reduce money stress The rising awareness of mental health considerations in financial recovery Whether you’re a business owner, a collector, or an individual facing financial headwinds, this episode offers overdue advice and actionable strategies direct from the front lines of Canada’s credit landscape.Episode Highlights00:22 – 01:34: Rhonda Fox Miles discusses initial fears of a “tsunami” of insolvencies post-pandemic and explains why a large spike didn’t materialize.01:45 – 02:09: How Revenue Canada ranks among creditors and the distinction between secured and unsecured corporate taxes.02:27 – 03:45: The shift to virtual meetings, the importance of local trustees, and how changes from the pandemic continue to impact the process.04:04 – 05:14: Emphasis on discussing options with debtors early, and why avoidance and waiting until legal action is started usually backfires.05:16 – 06:22: A glimpse into the hefty and ever-changing Bankruptcy and Insolvency Act and why expertise is so crucial in navigating its layers.06:32 – 07:56: Rhonda explains forced bankruptcy processes, timelines, and the difficulties that arise when a debtor is uncooperative.08:13 – 09:01: Despite economic hardships, bankruptcy rates remain stable; why this can actually hold the economy back and how the law is designed to help ‘honest, unfortunate debtors.’09:24 – 10:13: Why budgeting matters and how unplanned expenses (like coffee habits!) can undermine financial stability.10:38 – 11:44: Rhonda shares what consistently leads to personal bankruptcy—unexpected life events, not just ‘bad financial behavior.’12:08 – 13:36: Bankruptcy vs. Consumer Proposal: a practical breakdown of the two options, including control, obligations, and how personal situations dictate the right choice.13:51 – 14:52: Insights on timing, building trust, and the legal impact once a trustee is involved—especially how all collection actions must stop.15:02 – 16:07: Rhonda reflects on changing trends since 2015, especially the increased awareness and impact of mental health issues related to debt.16:40 – 18:12: Rhonda emphasizes her people-first approach—helping individuals and families gain the communication and budgeting skills to manage debt and stress.18:50 – 20:30: Practical advice on building an emergency fund and the peace of mind it brings when life throws the unexpected your way.

AI, Cash Flow, Automation and Adapting for Life Success, With Martin Hunter 12.05.2025 28Min.

Martin Hunter is a visionary thinker who delves into the evolving dynamics of human necessity and economic growth. With a keen understanding of societal trends, Martin explores how the reduction in human dependency on traditional roles and resources can lead to an increase in global GDP and individual affluence. As populations shift and wealth accumulates, he observes a rising demand for luxurious living, highlighting a preference for more personal space and convenience, such as automated services in everyday life. Citing historical precedents like the labor shortages in Fort McMurray and shifts during the pandemic, Martin underscores the inevitability of automation in less-valued jobs to sustain growth and innovation. His insights draw attention to the intricate balance between technological advancement and societal evolution.Episode Highlights:00:30 Automation Fuels Economic Growth04:36 CEOs, Economy, and Employee Concerns07:59 Tiered Risk Management Approach11:26 "Boosting Morale for Business Success"14:52 Family Strategic Planning Retreat17:43 Understand Balance Sheets for Retirement21:58 Modern Business Navigators24:32 "Entrepreneurship: Courage Over Fear"

Strategies for Collecting Your Judgment, with Howie Sniderman, KC 28.03.2025 22Min.

Host Bryn Griffiths sits down with Howie Sniderman, KC, a senior litigation partner at Witten LLP, to unravel the complexities of collecting on a judgment. While achieving a judgment may seem like a victory, it's often just the beginning of a new, challenging journey towards actually securing the owed funds. Howie breaks down the intricacies of this process, from understanding what a judgment truly represents to the necessary steps you must undertake to enforce it. Join Bryn and Howie as they explore the strategies and challenges involved in turning a legal ruling into tangible results, with practical insights that could be invaluable for your business's financial strategy. Whether you're facing a simple debt collection case or a labyrinthine legal battle, this episode is packed with advice to help streamline your path to resolution. Tune in and equip yourself with the overdue advice you need!Episode Highlights:00:00 Understanding Money Judgments06:32 Conduct Property and Judgment Searches09:45 Forcing Asset Disclosure in Court13:31 Garnishment Process for Wages and Accounts17:26 Debt Collection Enforcement Steps18:45 "Post-Pandemic Normalcy Challenges"Key Takeaways:Judgment Basics: Discover why a judgment is merely the start of a new road and not the end of your collection process.Enforcement Steps: Learn about registering a writ of enforcement and how to use personal property registries to strengthen your claim.Practical Collection Methods: Explore various practical methods such as garnishment of wages, bank accounts, and more that can aid in collecting what you are owed.Real-World Insights: How the pandemic has affected debt collections and what it means for your business moving forward.

Weathering Disruption in the Financial Services Industry, with Mark Daprato 31.10.2023 20Min.

Host Bryn Griffiths is joined by Mark Daprato, a board member of the Receivables Management Association of Canada and the organizer of its upcoming National Conference on Nov 14. This year's conference has a bold and thought-provoking theme: "Weathering Disruption in the Financial Services Industry." Mark shares insights into the conference's focus on the massive disruption happening in the finance and working environment, including the impact of AI, the changing economic landscape, and hybrid work environments. We delve into the motivation behind the conference's title and how it has sparked curiosity and interest among attendees. Mark also reveals how the event is designed to encourage panels and discussions that challenge conventional thinking and foster engagement. Plus, we'll get a sneak peek at some of the distinguished speakers who will be sharing their expertise on topics ranging from economics to insolvency.Mark Daprato is an innovative and forward-thinking individual who is deeply involved in the Receivables Management Association of Canada. As the organizer of the upcoming National Conference in Niagara Falls, he is thrilled to bring a fresh perspective to this year's event. Recognizing the significant changes occurring in the receivable space, Mark aims to explore the concept of massive disruption not only in finance but also in broader areas such as AI, banking, housing, and the workforce. With a focus on the generational shift happening across these sectors, Mark envisions insightful discussions during the two-day conference, contemplating the implications for businesses and their environments. His passion for exploring societal shifts and their impact on the corporate landscape sets him apart as a dynamic and influential figure in the industry.

How Executors Navigate Estate Administration in a Digital World, with Ari Brojde 10.08.2023 22Min.

Delve into the world of estate administration in the digital age with our guest, Ari Brojde, CEO of Estateably. Host Bryn Griffiths uncovers the secrets behind efficiently managing debts, distributing assets, and handling the ever-evolving landscape of managing and closing estates. Ari shares his journey, from recognizing industry pain points to creating a revolutionary software platform that simplifies the process for professionals and beneficiaries alike. Discover the importance of advertising for creditors, the rise of online filing, and the power of innovation in this captivating conversation. Get ready to gain overdue advice on estate administration in a digital world. Ari Brojde is the co-founder of Estateably, a tech company he started in 2018 with his cousin, Alex. After Ari and Alex's grandmother passed away, they realized the complexities of the estate administration process. Ari had a background in the financial services industry and had previously founded a tech company that aimed to improve collaboration among professionals in the industry. During the sale of that company, Ari received feedback suggesting that their document inventory system would be valuable in estate administration. Curious about to improve the slow process of settling estates, Ari reached out to lawyers, accountants, and wealth advisors to understand the challenges they faced. He discovered that the estate administration process was manual, labor-intensive, and lacked automation and collaboration tools. Seeing an opportunity to make this process easier, Ari and Alex founded Estateably to provide solutions for estate administrators.[00:00:55] Founded Estateably in 2018 to simplify estate administration process.[00:05:50] Difficult to find deceased's digital assets.[00:10:22] Executors benefit from dealing with claims up front, helping professionals and beneficiaries. Notice Connect revolutionized the advertising process for creditors, making it easier and cheaper. Ontario and Saskatchewan have adopted online filing, a trend that will continue.[00:13:17] 70% of Canadians die with debt. Estateably helps settle estates and track debt. Executors must file notices for creditors.[00:16:57] Listen to your customers, find deficiencies, innovate.[00:20:33] Being open to feedback, evolving vision, laser-focused.

This Big Win for Civil Debt Litigation Could be Contagious, with Tim Browatzke 06.06.2023 17Min.

Small Claims Court just became bigger, at least in one jurisdiction. In the Canadian province of Alberta, the limit for civil litigation in the Provincial Court system has recently doubled from CAD $50,000 to $100,000. This means Albertans and agents like MetCredit can go to court without a lawyer in the province to collect much larger debts, benefitting from reduced costs and shorter wait times. Tim Browatzke is MetCredit’s Manager of Corporate Integrity and Legal Strategies, and he joins host Bryn Griffiths to talk about why Alberta's provincial court claim limit increase is a significant move — and one that other provinces and states may soon follow.

Upping Your Game (and Pay Grade) in the Credit Industry, with David Hopkyns 13.02.2023 19Min.

The Credit and Receivables Management Industry is a complex one. Yet for ages, there was no standardized training or certification for credit professionals. David Hopkyns, ACI, has helped change that in his work as National Director for the Prairies of the Credit Institute of Canada, which today has nearly 2,000 members across the country. The CIC has built a respected roster of certification programs awarding professional designations including Certified Credit Professional (CCP). Earning a CCP includes 8 separate courses and usually takes 4 years to achieve while working a full-time job. David explains why it’s worth the effort—and how the CCP designation can make a big difference in elevating your career as a credit professional.

Understanding Consumer Proposals and Bankruptcy with Rhonda Fox-Miles 12.01.2023 22Min.

When debt piles up and becomes unmanageable, what can you do? More people than ever are turning to consumer proposals and even bankruptcy as a way out. The promises you hear in advertisements sound liberating—but is there another side to taking drastic measures? Rhonda Fox-Miles, a licensed bankruptcy trustee since 1999 and Registered Social worker, talks with host Bryn Griffiths about the good, bad and ugly sides of these options, and what else you can do to take care of debt without the long-term impacts on your future.

Getting Cutting-Edge in Accounts Receivables Management with George Preece 21.12.2022 17Min.

The Receivables Management world is a magnifier of business challenges. Whenever the economy becomes difficult, the credit world is in for a ride. MetCredit's central region business development manager George Preece is a credit industry veteran who co-founded the Receivable Management Institute (RMA) more than a decade ago. He joins host Bryn Griffiths to talk about improving collections through connecting with peers, regulators and technology leaders — and how you can get on the cutting edge.

Collecting Debt Better Through Tech and Transparency, with Tyler Wonderlic 30.11.2022 18Min.

If you’re like most people, you seldom answer phone calls from anyone you don’t recognize. And for good reason. A universal surge in spam calls and fraudulent players (usually spoofing outgoing numbers) has tarnished our trust in conventional caller IDs. For a telephone-centric company like MetCredit, this behavioural change has been a huge challenge in reaching consumers. And as has often been the case, technology is the solution. MetCredit has recently partnered with Hiya to display not only the MetCredit name, but also the company logo to many people receiving our calls. Seeing our logo boosts confidence — making our work more effective for clients while helping consumers clear their credit reports sooner. In this episode, host Bryn Griffiths talks to Hiya's Senior Director of Customer Success Tyler Wonderlic about the company's Branded Call technology and how it is making a positive impact through helping brands validate their phone outreach.

Scaling up Your Career in Credit, with Credit Institute GM Nawshad Khadaroo 12.10.2022 19Min.

Working in the credit industry is an opportunity to make an impact on businesses, individuals and the economy itself. But how do you stay fresh, inspired and on top of your game? Host Bryn Griffiths joins Credit Institute of Canada General Manager Nawshad Khadaroo to talk about how being part of an engaged community provides learning, education and support, while linking you with others who keep the wheels of business turning.

The Power of Business Data in Receivables Management, with Stephanie Flierjans 12.09.2022 18Min.

Dun & Bradstreet has evolved a lot in its 173-year history. The world's largest trade payment database, it is known by most business people as a risk company for credit reporting. D&B's director of data acquisitions, Stephanie Flierjans tells host Bryn Griffiths how trade data can de-risk accounts receivable management, and shares how to create your own system that directly reduces bad debt write-offs.

When Receivables Keep CEOs Up at Night, With Martin Hunter 04.08.2022 29Min.

A lot of things keep CEOs up at night, from HR and supply chain issues to operational challenges and cash flow. But most often it's cash flow. Host Bryn Griffiths is joined by Martin Hunter, managing partner of URGEO, a company specializing in helping CEOs achieve operational excellence.