Do Good To Lead Well with Craig Dowden

Episodios

• Why Empathy and Honest Communication Matter More Than Ever for AI-Driven Organizations with Joshua Gould 04.06.2026 53m

  What does great leadership look like when AI is moving faster than most organizations can keep up? To answer this important question, I spoke with Joshua Gould, the CEO of thebigword, a global language technology and services company, where he helped grow the business from $6M to over $100M in revenue. In 2021 he sold the business to a large US based PE firm and continued on as CEO, where he has led a $20m technology investment into AI and automation.This episode tackles the challenge of leading in an Ai-driven world, examining why level-headedness, prioritization, and empathy are more vital than ever. The discussion surfaces candid insights on how leaders can cut through tech-driven noise, return to first principles, and make decisions that truly serve their teams and customers.During our conversation, Joshua shares real-world examples that bring the risks and rewards of AI adoption to life, from transforming pricing and market share strategies to reshaping entire job roles. Josh does not shy away from hard truths, exploring the necessity of honest conversations even when the answers are unpredictable or uncomfortable.For leaders searching for actionable advice on how to steward organizational culture, empower employees, and future-proof their businesses, this episode offers a blueprint grounded in candor, resilience, and a commitment to doing good.What You’ll Learn- How to cultivate level-headedness amidst noise.- Prioritize ruthlessly: It’s the antidote to overwhelm.- Use technology to serve your values.- Building a culture of adaptation and co-creation.- Why the best leaders lean into transparency and courage, even when It’s scary.- Empathy remains irreplaceable in an Ai-driven world.Podcast Timestamps(00:00) – Welcome to the Podcast(03:10) - Essential Leadership Qualities in the Age of AI(06:16) - Fundamentals Versus Hype: How to Make Sound Decisions(10:27) – Effectively Leading Through AI Advancement(12:39) - AI as a Pricing Weapon Rather Than a Productivity Tool(19:20) - Navigating Job Impact and Workforce Concerns with AI(24:09) - Courageous and Transparent Leadership in Disruption(29:29) - Leading Culture Change Amidst AI Fear and Resistance(34:38) - Grounding Adoption in Mission and Strategic Participation(41:00) - Preserving Critical Thinking and Avoiding AI Overreliance(48:03) - Empathy, Humanity, and Leadership in an AI FutureKEYWORDSPositive Leadership, AI, Artificial Intelligence, Technology-Driven World, Level Headedness, Market Fundamentals, Fear-Based Decision Making, Prioritization, First Principles, Job Disruption, Upskilling, Employee Anxiety, Courageous Leadership, Transparency, Culture Change, AI adoption, Empathy, Critical Thinking, Executive Decision-Making, Value Creation, CEO Success
• Incorruptible Leadership Lessons from Eric Ries: Why Good Companies Go Bad and How Great Companies Stay Great 28.05.2026 52m

  This week on the Do Good to Lead Well podcast, I sit down with bestselling author Eric Ries for a timely and thought-provoking conversation about leadership, mission, and the growing crisis of short-term thinking in business.Eric first transformed the entrepreneurial world with The Lean Startup. In his latest book, Incorruptible, he tackles a new challenge: why so many organizations lose sight of their purpose, compromise their values, and drift away from the very mission that made them successful in the first place.Together, we explore why many traditional business “best practices” are no longer serving leaders, employees, or society — and what it takes to build organizations that can withstand the pressures of short-term performance, protect trust, and stay anchored in their values over time.Through powerful stories, real-world examples, and surprising data, listeners learn how organizations can defend their mission, outlast competitors, and resist the economic “gravity” that pulls so many companies into compromise. From redefining profit as human flourishing to making trust and love into competitive advantages, the episode offers a blueprint for building companies that not only succeed financially, but endure.Whether you’re a founder determined to preserve your mission, or an executive seeking to build a culture of integrity, this episode is packed with practical guidance and inspiration. Tune in to discover what it truly means to become an incorruptible force for the good of your business and the good of humanity.What You’ll Learn- The perils of “best practices.”- Corruption isn’t just a crime – It’s losing your purpose.- How the moral logic of capitalism has been lost.- Redefining profit: Maximizing human flourishing.- Mission (not money) makes companies endure.- Trust and love are competitive advantages.- Governance isn’t boring. It’s your organization’s DNA.- Does growth kill mission? The risk is real. The reality does not have to be.- You can build incorruptible companies: An evidence-based business case.Podcast Timestamps(00:00) - A Special Topic and Guest(01:49) - From the Lean Start-up to Incorruptible(04:07) - Defining and Diagnosing Corruption(08:32) - The Moral Logic of Capitalism and Value Creation(13:03) - Redefining Profit and Human Flourishing(19:15) - Mission Drift and Protecting Organizational Purpose(22:01) - Outliers: Exceptional Companies and New Best Practices(25:29) - Financial Gravity, Longevity, and Employee Ownership(30:00) - Trust as Organizational Currency(34:23) - The Long Term Stock Exchange and Long-Termism(35:20) - Love, People-First Leadership, and Real Competitive Advantage(41:23) - Governance, Board Dynamics, and Creating Incorruptible Organizations(44:46) - Lessons from Case Studies: Zita Cobb and Beyond(49:16) - Closing Reflections and Practical ResourcesKEYWORDSPositive Leadership, Incorruptible, Integrity, Do Good to Lead Well, Long Term Thinking, Effective Governance, Market Reform, Lean Startup Method, Company Culture, Avoiding Short Term Thinking, Corruption, Capitalism, Value Creation, Shareholder Primacy, Business Ethics, Corporate Mission, Profit Redefinition, Human Flourishing, Stakeholder Alignment, Organizational Trust, Financial Gravity, Mission Controlled Companies, Organizational Character, CEO Success
• The Power of ATP (Authenticity, Transparency, Positivity) – A Conversation with an Award-Winning CEO of an $800 Million Business 21.05.2026 20m

  On this week’s episode of Do Good to Lead Well, I am joined by Kevin Ford, the former CEO of Calian, whose track record as a transformational CEO sets the stage for a candid exploration of what really drives lasting personal and business success.We start by asking the question: Are authenticity and transparency more critical than ever in the age of AI? Our answer is a resounding ‘yes.’ We continue the conversation by exploring how the ATP trifecta—authenticity, transparency, and positivity—became the defining factor behind Kevin’s award-winning tenure as CEO.Our discussion moves beyond buzzwords, tackling real questions: How do you lead authentically even when you don’t have all the answers? How does transparency foster trust and spark breakthrough thinking? And why does a leader’s positive energy ripple through teams, especially in uncertain times?Packed with fresh perspectives and memorable stories, this conversation is essential listening for leaders and aspiring leaders looking to create thriving, rather than surviving, cultures. If you want to future-proof your leadership, build high-trust organizations, and learn how positivity can become your secret competitive edge, listen in to learn the tools and strategies that bring the ATP model to life for you.What You’ll Learn- The Power of Authentic Leadership.- Transparency as a Catalyst for Engagement.- Positivity as the Secret Sauce. - Building Trust in an Ai-Driven world.- Embracing Vulnerability for Growth.- Practical Ways to Become an ATP Leader.Podcast Timestamps(00:00) - Setting the Stage (02:38) - Defining ATP: Authenticity, Transparency, Positivity(03:13) - Personal Reflections on Legacy and Feedback(04:19) - Maintaining Core Values Amidst Public Company Pressures(05:16) - Exploring Authenticity: What It Means and Why It Matters(08:57) - Trust as a Foundation: Authenticity and Transparency in Practice(10:02) - Transparency: Challenges and Benefits for Modern Leaders(11:18) - The Power of ‘Thinking Out Loud’(14:16) - The Downside of Command-and-Control Leadership(15:37) - Positivity as Secret Sauce: Leading Through Uncertainty(16:58) - Controlling How You Show Up: Practical Positivity(18:06) - Avoiding Negativity: Energy and Team Dynamics(21:30) - Community Call-to-Action: Living and Leading ATPKEYWORDSPositive Leadership, Authenticity, Transparency, Positivity, Leading Through AI/Disruption, Business Growth, Engaged Culture, Acquisitions, Public Company, Building Trust, ‘Think Out Loud’ Sessions, Workplace Culture, Personal Reflection, Legacy, Growth Mindset, Reframing, Employee Feedback, Positive Mindset, Resilience, Human Connection, Psychological Safety, Self-Awareness, CEO Success
• How Do I Make the Best Decisions When the Pressure Is On? Lessons From a 30-Year Senior Military Leader 07.05.2026 49m

  How do leaders stay steady in the storm of tough choices? This week, I sit down with Jack Briggs, a retired major general with a 30-year career in the military who is also a highly seasoned, for a masterclass in pressure-tested decision making.The episode debunks the myth that high-stakes choices are unique to the military or boardroom. Instead, Jack argues, “pressure is pressure,” whether the risk is reputational, operational, or personal. The discussion highlights the three traits of the best decision makers: anchoring decisions in firm principles, seeking help with humility, and making the call… decisively, not reactively.Listeners will come away with four essential questions to use in any crisis and learn why reframing “crises” into a set of solvable problems is vital for calm, effective leadership. This conversation is a must for anyone seeking practical, repeatable strategies to lead well, even when the stakes—and the anxieties—are high.What You’ll Learn- Anchor your decisions in principles.- Lead with humility and build your team.- Distinguish between problems and crises.- The power of a structured decision framework.- Be decisive and own the outcome.- Focus on your sphere of influence.Podcast Timestamps03:18 Jack's origin story: from the Thunderbirds to the Air Force Academy05:37 When leadership first appeared: Boy Scouts, the leadership laboratory, and the Eagle Scout07:37 The Air Force Academy as a leadership lab: authority vs. responsibility10:42 Being the snowplow: how to delegate without abandoning accountability14:11 Leadership is a science and an art: training the recipe, then adapting it16:41 Combat to boardroom: why pressure is pressure regardless of context19:19 Defending North America: leading at continental scale21:28 The three characteristics of the best decision makers23:24 The archer analogy: principles, input, decisiveness26:45 What leaders get wrong: fighting the fight they wish they had28:06 Mob rule, Moses, and principled decision-making32:11 Crisis vs. problem: why language matters under pressure33:10 Snowstorms and problem buckets: a real-world example35:26 The four questions for high-stress decisions40:01 Checklists that work: laminate it and they will keep it43:18 Humility plus decisiveness: being disagree-able45:36 Choosing the least worst option and owning it48:35 Final thoughts: stop chasing outcomes, start leading in your three feetKEYWORDSPositive Leadership, Decision Making, Decision Making Under Pressure, Humility, Air Force Career, Military Leadership, Air Force Academy, Leadership Lab, Principles-Based Decisions, Delegating Authority, Crisis Management, Operational Risk, Financial Risk, Reputational Risk, Pressure in Leadership, Crisis vs Problem, Crisis Communication, CEO Success
• Why (Senior) Leaders Struggle to Get Feedback and How to Change That 30.04.2026 23m

  Why do (senior) executives so rarely hear what they need to improve? I explore this critical leadership blind spot, inspired by a recent article in Fast Company by Dr. Tomas Chamorro-Premuzic and global thought leader on psychological safety, Amy Edmondson. Relying on thought-provoking research amplified by real-world case examples, this episode exposes the invisible barriers that often keep leaders in the dark and offers a toolkit for reversing the trend.From the dangers of hierarchical silence to the psychology of honest feedback, I review practical strategies we can all use including asking focused questions, acknowledging our own blind spots, and separating our immediate reactions from thoughtful reflection. The importance of acting on feedback, no matter how small, is a simple, yet frequently overlooked opportunity. I also share the powerful example of Alan Mulally, one of the most celebrated and respected CEOs of all-time, to highlight how we can transform our cultures from focusing on fear to unleashing our individual and collective potential.For leaders who are hungry to boost their impact and foster psychological safety, this episode is full of actionable advice on creating an environment where candor thrives and teams and leaders at every level can truly grow.What You’ll Learn- The benefits of feedback.- What is feedback?- Ask for specifics, not generalities - The power of specific questions. - Reward courage – It’s scary to offer someone feedback.- Act on feedback and communicate your changes.Podcast Timestamps00:00 Welcome and Episode Introduction01:37 Today's Topic: The Feedback Gap for Senior Leaders04:04 What Feedback Really Is: The Zenger Folkman Definition05:47 Why Senior Leaders Struggle to Receive Honest Feedback08:11 Strategy 1: Ask for Disconfirming Data, Not General Impressions10:31 Asking Specific, Targeted Feedback Questions12:40 Strategy 2: Separate Ingestion from Reaction14:57 Strategy 3: Focus on Patterns, Not One Data Point17:18 Strategy 4: Act on One Small Piece of Feedback First19:40 The Alan Mulally and Ford Turnaround Story22:01 Red Lights Are Gems: Closing Thoughts KEYWORDSPositive Leadership, Feedback, Psychological Safety, Amy Edmondson, 360 feedback, Self-Awareness, Hierarchy, Power Differential, Leadership Development, Constructive Feedback, Actionable Feedback, Behavioral Change, Barriers to Feedback, Receiving Feedback, Accountability, Alan Mulally, Ford Turnaround, Transparent Leadership, CEO SuccessSource: Why senior leaders get less feedback—and how to change that - Fast Company
• Embracing Authenticity at Work with Chief Heart Officer and Bestselling Author, Claude Silver 23.04.2026 58m

  What does authenticity at work truly mean and why is it worth the effort? On this week’s episode, I have a thought-provoking conversation with Claude Silver, the world’s first Chief Heart Officer from VaynerMedia, about the messy, courageous path to being yourself, even when it feels risky. Together, we deconstruct major myths around vulnerability in the workplace, offering evidence and stories that show how authenticity drives not just well-being, but tangible results: lower turnover, greater innovation, and a sense of collective purpose.Inspired by Claude’s honest approach, our live listeners pose powerful questions that highlight common daily struggles such as hesitating to speak up, managing boundaries, and leading authentically under pressure. Claude brings empathy and actionable insight, emphasizing that psychological safety isn’t a luxury, but the backbone of sustainable performance. She also meets tough questions about hybrid work, digital disconnection, and the demands of high expectations with practical advice for human connection, even screen-to-screen.Whether you’re looking to find your voice at work or creating an environment where others share more of themselves at the office, this conversation offers a blueprint for creating impact through authenticity, empathy, and everyday courage.What You’ll Learn- Authenticity doesn’t mean sharing everything—it means showing up as you and taking up space.- Leaders aren’t expected to have all the answers; the magic happens when we guide, listen, and connect.- Empathy and accountability are not at odds. When people feel seen and valued, results follow.- Protect your energy and set boundaries; you cannot pour from an empty cup.- In challenging times, focus on what you can impact and be gentle with yourself.Podcast Timestamps00:57 Welcome and introduction to Claude Silver03:06 Origin story: Why Claude wrote Be Yourself at Work04:48 The Chief Heart Officer role explained07:01 Authenticity at work: Dipping your toe in09:20 The cost of hiding who you are12:19 The ROI of psychological safety and human-centered culture15:42 Authenticity in high-performance transformation environments18:24 Cultivating self-awareness: Where to start21:26 Getting curious about your emotions23:44 The biggest misconception about authenticity26:06 Leaders don't need all the answers28:38 Empathy vs. accountability: They're not opposites33:17 Speaking up in meetings and overcoming imposter syndrome36:12 Having difficult conversations with courage39:41 Connection in a virtual and hybrid world44:11 Cameras on: Why it matters46:52 When your face comes across as intense48:46 Staying grounded when the world feels heavy52:41 Boundaries: The recovering codependent's guide56:09 Closing message: Text three people todayKEYWORDSPositive Leadership, Authenticity at Work, Psychological Safety, Workplace Culture, Empathy, Self-Awareness, Vulnerability, Maintaining Boundaries, People-Centered Leadership, Hybrid Work, Chief Heart Officer, Organizational Values, Imposter Syndrome, Emotional Intelligence, Collaboration, Belonging, Workplace Diversity, CEO Success
• Unlocking Unforgettable Presence and Influence with Bestselling Author, Lorraine K. Lee 09.04.2026 57m

  This week’s episode of Do Good to Lead Well features Lorraine K. Lee, award-winning keynote speaker, LinkedIn Top Voice, and bestselling author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career. Right from the start, Lorraine challenges the myth that presence is an innate trait and persuasively argues that it is a learnable skill that anyone can develop through intention and small shifts.We explore the superpowers of introverts while also highlighting practical strategies for building credibility when you are the least experienced/youngest person in the room and how you can deliver high-impact presentations that engage an audience. Lorraine also provides her T.E.A. framework for effective communication in a virtual world. She highlights the importance of Technology, Energy, and Aesthetics to maximize our impact on video calls.This important conversation invites leaders and professionals to rethink how presence is built—in everyday moments, not just high-stakes situations. Listeners will walk away with accessible, evidence-based tools to unlock their own “superpowers” and show up with confidence, clarity, and unforgettable impact.What You’ll Learn- Reframe presence: From myth to mindset.- Presence is built in small moments, not just big ones.- Embrace and leverage your “presence superpowers”—Even as an introvert.- Turn nerves into fuel: Taming the anxiety monster.- Upgrade your virtual presence with T.E.A. (Tech, Energy, Aesthetics).- Design meetings for inclusion and impact.- How to redefine your LinkedIn presence.- Reframe imposter syndrome as growth data.Podcast Timestamps(00:00) – What is Unforgettable Presence?(04:49) – Presence as a Learnable Skill(07:24) – Developing Presence as an Introvert(10:12) - Managing Public Speaking Anxiety(13:06) – Common Misconceptions About Presence(18:22) - Presentation & Meeting Presence: Preparation and Impact(22:19) - Building Strong Virtual Presence in Remote/Hybrid Work(27:17) - Leading and Facilitating Engaging Meetings(31:12) - Power of Language: Minimizing vs. Empowering Communication(38:28) - Building LinkedIn Presence for Career Impact(42:41) - Presence as a Junior Team Member(49:15) - Maintaining Presence in High-Pressure Situations(52:00) - Overcoming Imposter SyndromeKEYWORDSPositive Leadership, Unforgettable Presence, Executive Presence, Introverts, Public Speaking, LinkedIn Strategies, Virtual Presence, Remote Work, Hybrid Meetings, Presentation Skills, Minimizing Language, Feedback Techniques, Communication, Imposter Syndrome, Psychological Safety, Meeting Facilitation, Personal Branding, Career Advancement, Storytelling, AI in Communication, Inclusive Leadership, CEO Success
• From Playing It Safe to Crushing It: Dianna Fioravanti on Flipping the Switch in Leadership and in Life 02.04.2026 47m

  How do you move from playing it safe to truly amplifying your impact? In this week’s energetic episode, I welcome back Dianna Fioravanti, President of Kuhne + Nagel Canada and bestselling author of "Flip the Switch," for a candid exploration of what it takes to silence self-doubt and step into authentic leadership.Dianna draws on her own setbacks and triumphs, revealing how even high performers can get stuck in fear or overthinking. Our conversation unveils her 6P model (person, purpose, passion, playbook, perseverance, partnership) as a roadmap for overcoming hesitation and achieving lasting transformation—not by becoming someone else, but by becoming more fully yourself. The stories and questions are deeply practical, designed to help listeners stop waiting for permission and start owning their voice.If you’re looking for tools to foster self-trust, design a meaningful legacy, and build resilience, this conversation is a must-listen. Discover how to flip your own internal switch and how to help those around you do the same.What You’ll Learn- Start with self-leadership.- Discover your purpose and passion — Learn the difference between what gives you direction and what fuels your energy.- Create your playbook to move from insight to consistent action, especially when life gets tough.- Cultivate perseverance so you can bounce back and keep moving forward.- Give yourself (and others) permission to move- Build partnerships and your “inner cabinet”—trusted allies who support, push, and celebrate you along the way.Podcast Timestamps(00:00) – What Does It Mean to Flip the Switch?(06:45) – Overcoming Inner Barriers(09:08) - The R.E.A.L. Model of Leadership(12:17) – The 6P Model(14:24) - Distinguishing Passion and Purpose(17:21) - The Role of Core Values in Self-Leadership(21:31) - Sustaining Passion and Rebounding from Setbacks(24:30) - The Importance of a Personal Playbook(29:29) - Giving Yourself Permission and Owning Your Voice(36:40) - Self-Assessment and Identifying Your Switches(41:19) - Building Partnerships and Your Inner Cabinet(44:52) - One Switch Listeners Can Flip TodayKEYWORDSPositive Leadership, Self-Leadership, Courage, Purpose, Organizational Culture, People-First Leadership, Personal Growth, Overcoming Fear, Avoiding Overthinking, Dealing with Perfectionism, Sustained Motivation, The Power of a Playbook, Core Values, Introspection, Passion, Resilience, Empathy, Authenticity, Legacy, Psychological Safety, Vulnerability, Partnership, CEO Success
• Creating Positive Impact While Leading Through Change and Uncertainty – A Conversation with Laura Paglia, CEO of the Canadian Forum for Financial Markets 26.03.2026 48m

  What does authentic leadership mean amid rapid change and digital noise? On this week’s episode of the Do Good to Leac Well podcast, I speak with Laura Paglia, CEO of the Canadian Forum for Financial Markets, who draws from her experience leading Canada’s top financial markets think tank and decades in private practice to answer this question. Her answers challenge the myth that ethics are just slogans, showing how integrity and transparency must guide every decision, even with the toughest choices.We also explore how to bring together diverse perspectives and contentious viewpoints, leveraging empathy without sacrificing progress and accountability. She also shares how she keeps herself and her team resilient by focusing on controllable outcomes. We also have a candid discussion about the impacts and opportunities of AI ranging from increased efficiency to navigating job disruption. Laura emphasizes the importance of maintaining our critical thinking and curiosity, even as technology transforms the informational and decision-making landscape.The conversation closes with an empowering message focused on the importance of stepping back, not personalizing setbacks, and always bringing your best self to work and life. This is the key to transformational growth and success. Tune in for an insightful journey from personal values to organizational change.What You’ll Learn- Lead by example: ethics and integrity must be lived, not just discussed.- Authenticity builds trust and effectiveness.- Mistakes are learning opportunities—be honest, be open.- Empathy, resilience, and perspective help navigate tough conversations and uncertainty.- Prepare for change (especially AI), but keep critical human insight at the forefront.- Value merit and reciprocity: invest in the people who uplift your organization.Podcast Timestamps(00:00) – Welcome to the Podcast(04:06) – What Are the Essential Leadership Qualities?(05:42) - Authentic Leadership & Integrity(10:03) - Building Ethical Cultures(13:34) – How Honesty, Diplomacy & Directness Can Co-exist(17:51) - Openness About Mistakes and Uncertainty(23:08) - Navigating Diverse Perspectives and Conflict(26:03) - Empathy in Leadership(31:38) - Personal and Organizational Resilience(38:31) - AI Impact & Adaptation(42:41) - Leading Through AI UncertaintyKEYWORDSPositive Leadership, Authenticity, Honesty, Ethics, Integrity, Organizational Culture, Communication, Transparency, Diplomacy, Emotional Intelligence, Listening, Empathy, Resilience, Adaptability, Self-Awareness, Continuous Learning, Meritocracy, Reciprocity, Teamwork, Empowerment, Critical Thinking, AI, Artificial Intelligence), Change Management, Personal Growth, Work-Life Balance, CEO Success
• Wired on Wall Street: Tom Hardin’s Journey from Insider Trading to Ethical Leadership 19.03.2026 49m

  In this raw episode of Do Good to Lead Well, I welcome Tom Hardin, whose journey from Wall Street hedge fund analyst to one of the FBI’s most prolific informants is a powerful examination of what drives good people to cross ethical lines. Despite the widespread belief that corruption comes from major events, Tom outlines the subtle drift and rationalizations that can turn ambition into poor decisions.Tom makes a compelling case that most people are far more vulnerable to contextual pressures than they would care to admit. In fact, he argues that the more confident we are in our belief that we are incorruptible, the more likely we are to make an ethical misstep. Through honest storytelling, the episode urges us to move beyond blaming or distancing ourselves, challenging us to ask better questions, reflect on our own values, and foster workplaces where psychological safety and true accountability can thrive.For anyone seeking a deeply personal and vulnerable understanding of ethics, culture, and resilience, this conversation delivers practical tools for self-reflection, leadership, and building lasting trust. These heartfelt lessons matter at every level of business and life.What You’ll Learn- Why 80% of us are at risk of “moral drift” if we’re not vigilant- The crucial difference between mistakes and choices- Culture is what gets rewarded- How leaders can spot and stop ethical slippage, starting with “the little things”- The power of asking better questions—not just of your team, but of yourself- Why honesty, humility, and self-forgiveness are the real superpowers in leadershipPodcast Timestamps(00:00) – The Decision to Share a Profound Story of Vulnerability(05:14) – Cheating is a Choice(09:19) – Ownership, Shame, and the Challenges of Self-Forgiveness(13:06) – Moral Drift and Rationalization(16:35) – How to Spot Warning Signs(24:05) – Culture, Values, and Leadership(40:01) – Resilience and Redemption(45:08) – Radical Listening(48:22) – A Story of Hope and Personal AgencyKEYWORDSPositive Leadership, Insider Trading, Behavioral Ethics, Organizational Culture, FBI Informant, Compliance, Self-Reflection, Vulnerability, Rationalization, Psychological Safety, Ethical Culture, Whistleblowing, Character Development, Integrity, Reputation vs. Character, The Peril of Incentive Structures, Ethical Decision-Making, Personal Values, Resilience, Redemption, Asking Clarifying Questions, Moral Drift, Organizational Justice, CEO Success
• Fixing Fairness: Building Workplaces That Work for Everyone with Lily Zheng 12.03.2026 1h

  In this timely and important episode, Craig sits down with Lily Zheng, one of today’s leading voices on workplace transformation, to tackle the challenges and evolution of DEI. Lily brings both research-backed frameworks and real-world pragmatism, reflecting on how shifting from DEI to FAIR offers a practical way through current backlash and confusion.Lily’s refreshing candor provides a thought-provoking and valuable frame to the conversation. They don’t shy from complexity, but treat hesitancy, fear, and failure as necessary parts of meaningful progress.The episode is filled with practical advice, including tying every initiative to a real business problem, focusing on behaviors not buzzwords, and the need for every leader to own the responsibility for inclusion. Technology’s double-edged role is candidly discussed, warning leaders that AI will multiply both strengths and flaws.At its core, this episode asks: how do we actually do better? Lily urges leaders to focus on “atomic units” of behavioral change, reminding us that real progress is messy, ongoing, and built one intentional action at a time.What You’ll Learn- The power and pitfalls of language in DEI work.- Navigating the politicization of inclusion.- Let data—not dogma—drive your priorities- Move beyond ‘admiring the problem’: Replacing performative acts with real progress.- Redefining representation: Beyond the numbers.- Technology & AI: A double-edged sword.- The power of atomic units of change.Podcast Timestamps(00:00) - Introduction to Lily Zheng and the Origin of the Book(08:00) - Reframing DEI: Why Focus on Fairness?(14:41) – Lessons in Leadership: DEI Backlash(20:34) - From Performative to Problem-Solving DEI(25:15) - Systemic Change & Diversity Leadership(35:55) - Representation vs. Quotas and Building Trust(43:04) - Technology, AI & Fairness Risks(48:38) - FOFO: Fear of Finding Out and Organizational Reality(56:14) - The Atomic Unit: Driving Change Through BehaviorsKEYWORDSPositive Leadership, Fairness, DEI, Inclusion, Equity, Representation, Organizational Change, Systemic Change, Workplace Culture, Diversity, Performative DEI, Accountability, Unconscious Bias Training, Artificial Intelligence, Politics, Cultural Transformation, CEO Success
• Building Emotionally Intelligent Teams with Vanessa Druskat 05.03.2026 53m

  In this week’s episode of the Do Good to Lead Well podcast, I speak with Vanessa Druskat, a globally recognized expert in team performance and author of "The Emotionally Intelligent Team." Vanessa shares the inspiration behind her research, highlighting the gap between anecdotal advice and evidence-based practices for building successful teams. She discusses the importance of cultivating esprit de corps—meaning a sense of belonging, value, and psychological safety—within teams, and emphasizes that this must come from both leaders and team members.Our conversation explores practical norms and routines that emotionally intelligent teams use, dispelling myths around individual emotional intelligence versus collective TeamEI. Vanessa provides actionable examples, such as brief check-ins, team charters, and structured feedback mechanisms, underscoring the need for leaders to be intentional, especially in remote or hybrid environments. Questions from the live audience explored topics such as the role of team charters, overcoming ineffective norms, and the courage required to embrace feedback and conflict constructively. The episode is packed with research-backed insights and practical strategies to help leaders create high-performing, emotionally intelligent teams.What You’ll Learn- Great teams do things differently… and intentionally.- The importance of assessing your team’s norms (anonymous surveys work wonders!).- Develop a charter and revisit it regularly.- Make feedback part of your culture rather than a once-a-year event- How to lead remote/hybrid teams effectively.- Why you want to finish meetings with a Plus/Delta.Podcast Timestamps(00:00) – Welcome to the Podcast(10:25) - Defining Team Emotional Intelligence vs Individual EQ(19:56) - Common Team Norms: Good, Bad, and Misunderstood(24:32) - Creating and Using Team Charters(27:12) - Activities to Build Understanding and Belonging(32:11) - Best Practices for Team Assessment(36:54) - Feedback and Accountability in Emotionally Intelligent Teams(41:20) - Constructive Conflict and Avoiding Sidebar Conversations(49:33) - Emotional Intelligence in Remote and Hybrid Teams(54:33) - Final ReflectionsKEYWORDSPositive Leadership, Emotional Intelligence, Team Emotional Intelligence, Team Norms, Self-awareness, Psychological Safety, Feedback Culture, Team Rituals, Team-Building, High-Performing Teams, Team Assessment, Team Charter, Remote Teams, Hybrid Teams, Collaboration, Accountability, Sense of Belonging, Respect, Onboarding, Team Effectiveness, CEO Success
• How to Make High-Quality Decisions 26.02.2026 17m

  It seems that uncertainty is the rule rather than the exception, and this trend only appears to be intensifying with each passing day. In this environment, making high-quality decisions is of paramount importance. For this solo episode of the Do Good to Lead Well podcast, I reference groundbreaking research published in MIT Sloane Management Review to identify five traits for effective decision-making, which were derived from a global study of business leaders.The common thread that runs through these five qualities is that they are learnable. Another key element is that our mindset plays a critical role in influencing our effectiveness, a theme we have discussed multiple times before.Tune in to learn how you can become a highly skilled decision maker by avoiding common traps that can undermine our effectiveness.KEYWORDSPositive Leadership, Personal growth, Decision-Making, Managing Stress, Navigating Uncertainly, mastering our Mindset, Growth Mindset, Focus on the Positive, CEO SuccessSource:Five Traits of Leaders Who Excel at Decision-Making
• Harnessing Anxiety for Growth: Find Your Fierce with Dr. Jacqueline Sperling 19.02.2026 56m

  In this episode of Do Good to Lead Well, I welcome Dr. Jacqueline Sperling, a clinical psychologist, assistant professor in psychology at Harvard Medical School, and the co-founder and co-program director of the McLean Anxiety Mastery Program at McLean Hospital to discuss her latest book, “Find Your Fierce: How to Put Social Anxiety in Its Place.”Motivated by long waitlists at treatment centers and the slow path many face toward accessing help for social anxiety, Jacqueline Sperling shares her mission: to offer practical, evidence-based tools that anyone can use, regardless of clinical diagnosis or age. She grounds her message in empowerment, emphasizing that anxiety is a universal emotion—sometimes adaptive, sometimes disruptive—but always manageable with the right approach.Major themes include: • Understanding Anxiety: Dr. Sperling defines anxiety as a forward-looking form of fear and reframes it as a resource that can help us prepare for life’s challenges, provided we don’t let it dominate our decision-making. • The Thoughts-Feelings-Behaviors Model: Our discussion breaks down how our internal dialogue, emotions, and actions interconnect. Techniques like “stop, drop, and roll” and identification of unhelpful thought categories (catastrophizing, shoulds, overgeneralizing) are brought to life through questions from the live audience. • Leadership and Team Dynamics: We explore how leaders can compassionately address anxiety in their teams, foster psychological safety, and model healthy boundaries, which are especially during disruptive times and organizational uncertainty.Check out this episode for an honest, caring invitation for how we can create lasting mental health hygiene: a daily, mindful practice to care for ourselves, as we pursue meaningful work and lead with compassion.What You’ll Learn- How to flip the script when you always expect the worst.- How leaders can compassionately support team members stuck in negative thought cycles.- Strategies for dealing with imposter syndrome and perfectionism.- Practical tips for receiving feedback without defensiveness.- Ways to maintain resilience in uncertain, disruptive times.- The power of mental health hygiene.Podcast Timestamps02:15 Dr. Jacqueline Sperling's background04:07 Origin story of "Find Your Fierce" book05:48 Understanding anxiety vs. fear07:49 The three-component model (thoughts, feelings, behaviors)10:04 Stop, drop, and roll technique14:23 Managing catastrophizing in team members18:54 Addressing imposter syndrome23:01 Overcoming fear of speaking up in meetings28:08 Values-based anxiety management31:53 The "shoulds" and "musts" trap33:51 Receiving feedback effectively38:03 Managing team anxiety during disruption40:06 Addressing perfectionism44:40 Delegation and leadership anxiety48:33 Overgeneralizing dangers52:07 Mental health hygiene practicesKEYWORDSPositive Leadership, Managing Anxiety, Social Anxiety, Thought-Feeling-Behavior Model, Catastrophizing, Mindfulness, Imposter Syndrome, Perfectionism, Exposure Therapy, Behavioral Experiments, Self-insight, Mental Health Hygiene, Resilience, Stress Management, Reframing, Team Dynamics, Sleep Hygiene, Self-care, CEO Success
• TITLE: Designing Resilient Organizational Culture with Heart: Insights from James D. White and Krista White 12.02.2026 49m

  How do you know whether your company’s culture is happening by accident or being intentionally designed? That’s the challenge we explore in this episode of Do Good to Lead Well, as I sit down with culture architects James D. White and Krista White, co-authors of the USA Today bestseller “Culture Design.”James and Krista share why now, more than ever, leaders can’t afford to leave culture to chance. Their advice springs from decades of practical experience: culture isn’t a poster on the wall—it’s what people do when no one is looking.In a thought-provoking and engaging conversation, they answer timely questions from the audience including: How do you diagnose the real health of your culture? Can values become more than just “word salad?” What about the unique pressures of remote work, generational differences, or legacy cultures stuck in old patterns?Through stories and concrete examples, James and Krista reveal what organizations can actually do. They talk about running “archaeological digs” through interviews and surveys, turning employee feedback into actionable strategy, and the power of empathy. They explain how and why leaders should “listen with heart,” make time for micro-moments of connection, and value small steps over perfection.Perhaps the most powerful takeaway is that designing culture is ongoing work. It’s about ensuring that how you operate matches what you say you value and having the courage to change, with empathy, when your organization needs it most.What You’ll Learn- Culture is always there – whether you design it or not.- The importance of closing the “say-do” gap.- Empathy is a leadership superpower.- How to design your culture for both stability and change.- Why you want your values to be actionable and personal.- The key role of middle managers in fostering culture.- Honor the past, but don’t cling to it.Podcast Timestamps(00:00) - The Inspiration and Meaning Behind "Culture Design"(05:47) - Intentional Culture: Design vs. Default(07:17) - Diagnosing Organizational Culture(16:00) - The Future Back Approach in Leadership(18:37) - Values: From Performative to Impactful(22:21) - Organizational vs. Individual Resilience(25:47) - Empathy as a Leadership Foundation(33:00) - Generational and Hybrid Workforce Dynamics(43:37) - Measuring, Supporting, and Sustaining Culture ChangeKEYWORDSPositive Leadership, Culture Design, Organizational Culture, Empathy, Resilience, Values, Change Management, Transformational Leadership, Inclusion, Organizational Stability, Leading with Integrity, Rituals, Future-back Methodology, Cross-generational Workforce, Remote Work, Hybrid work, Employee Engagement, AI adoption, Feedback Loops, Legacy Culture, CEO Success
• Unlearning Silence to Unleash Talent: Elaine Lin Hering on Speaking Up and Leading Well 05.02.2026 56m

  What if silence in your team meetings isn’t just about shyness or lack of ideas, but something everyone’s been taught—often unconsciously—to protect themselves or others? In this episode, I sit down with Elaine Lin Hering, a top facilitator, global educator, and author of “Unlearning Silence,” to dig into the roots of silence and how leaders can transform it into true engagement.As the conversation kicks off, we tackle a fundamental leadership dilemma: despite constant encouragement to “speak up,” people often hold back. Why? Elaine reveals it’s not just about courage or confidence. Silence is a learned survival strategy, which is often shaped by culture, hierarchy, and even unconscious organizational habits. Her own story, growing up as the youngest daughter of Taiwanese immigrants, shows how silence sneaks in early and sticks.Throughout the episode, we explore questions relating to real-world challenges such as how can you create a safe space for candor when your “resting face” or demeanour sets the wrong tone? Or, why do team members only give feedback after a decision is finalized. Elaine offers evidence-informed and practical answers to these situations.The takeaway is clear: Strong leadership means recognizing that silence is not always golden—and that by unlearning it, we unlock deeper connection, better decisions, and a future not bound by the past. What You’ll Learn- Silence is learned… and it’s often unintentional.- Unlearning silence is an ongoing process.- Explicit clarity is critical for leaders.- How to reframe your view of your voice.- The mode and medium of communication matter.- What is obvious to you may be the insight someone else is looking for.Podcast Timestamps(00:03) - The Origins of Unlearning Silence(05:46) - The Process of Unlearning Silence(09:10) - Agency and the Value of Voice(15:59) - The RACI Framework(19:16) - How Communication Mode and Process Influence Voice(24:10) - Surfacing Feedback and Pre-Empting Silence(32:08) - Imposter Syndrome or Imposter Treatment?(41:47) - When Is Silence Golden?(46:52) - Explicitly Creating Psychological SafetyKEYWORDSPositive Leadership, Self-Awareness, Feedback, Personal Growth, Leading with Intention, Unlearning silence, Employee Voice, Power Dynamics, Decision-Making Frameworks, RACI Model, Team Communication, Self-Silencing, Imposter Syndrome, Psychological Safety, Personal Growth, CEO Success
• What We (Often) Get Wrong About Empathy 29.01.2026 25m

  In this solo episode of the Do Good to Lead Well podcast, I unpack the concept of empathy and leadership. Although considerable research has shown the multiple benefits of empathetic leadership, it may have become a victim of its own success. As it has become increasingly integrated into leadership conversations, there are widespread misunderstandings about what it is and what it is not.While empathy is often viewed as ‘all about feeling,’ there is more to the concept. I’ll explore its multidimensionality and rather than being one sole element, the secret sauce is how all of this comes together. When only one aspect of empathy is tapped, it’s an incomplete picture.What You’ll Learn- The science behind the power of empathy in leadership.- The most common way people use to define empathy.- Why affective (e.g., emotional) empathy is only one aspect of high empathy leadership.- The crucial difference between empathic joining and empathic concern.- The power of perspective-taking.- How inaction can be at the heart of leadership excellence.KEYWORDSPositive Leadership, Empathy, Emotional Intelligence, Leadership Excellence, Strategic Thinking, Personal Growth, Communication, 360-Feedback, Affective Empathy, Cognitive Empathy, Empathic Concern, Empathic Joining, Leading with Intention, Leading with the Heart and Mind, The Power of Thoughtful Inaction, CEO Success
• Purpose Driven Innovation: One CEO’s Guide to Leading With Courage and Authenticity 22.01.2026 53m

  When was the last time you paused before taking action to ask, “What problem am I really trying to solve?” In this episode, I sit down with Kendra MacDonald, CEO of Canada’s Ocean Supercluster, to unravel what it means to lead with purpose in a rapidly changing world. The conversation starts with her daring career move from a global role at Deloitte to building a new organization from the ground up, which was fueled by a passion for meaningful innovation.If you’ve ever questioned your own courage to change course or felt the tug-of-war between personal boundaries and professional expectations, Kendra offers practical wisdom. She talks through her steps to manage risk when taking on something new, using self-reflection rather than bravado to guide decision-making. Facing imposter syndrome? She’s been there too, and her advice is grounded and honest: focus on your unique contributions and let curiosity lead, especially when you’re the newcomer in the room.For leaders building teams, or founders starting with just a vision, the conversation surfaces actionable insights such as the crucial role of constant communication, the importance of recognizing and rewarding small acts of courage in teams, and the need to set and protect personal boundaries to stave off burnout. Kendra is transparent about the challenges of remote work and the ongoing experiment to keep her own organization connected across digital distance.True leadership is about the quality of the questions we ask ourselves and others. Tune in for an inspiring conversation about how we can do both.What You’ll Learn- Strategies for overcoming the fear of career pivots.- How to motivate teams to embrace innovation… without being annoying!- Balance operational realities with purpose-driven missions.- Build a thriving remote team culture.- Overcoming imposter syndrome and leading as an introvert.Podcast Timestamps(00:00) – Career Journey: From Deloitte to Ocean Economy(07:06) – Innovating with Purpose: Framing the Right Problem(09:45) – Courage to Change: Navigating Career Transitions(12:29) – Building Organizations from the Ground Up(15:17) – Setting Boundaries & Personal Clarity in Leadership(18:13) – Leading as an Introvert: Speaking, Visibility & Energy(24:28) – Top Leadership Qualities for Today’s World(28:15) – Motivating Teams & Driving Innovation(39:09) – Leading in AI & Tech-Driven TimesKEYWORDSPositive Leadership, Innovation, Purpose-Driven Leadership, Career Transition, Technology Adoption, Artificial Intelligence, Continuous Learning, Remote Work Culture, Organizational Culture, Psychological Safety, Courage, Resilience, Authenticity, Global Mindset, Diversity in Leadership, Work-Life Boundaries, Imposter Syndrome, Trust, Team-Building, Ethics in AI, Burnout Prevention, Curiosity, Change Management, Mentoring, CEO Success
• Silent Strength: The Power of Introverts 15.01.2026 55m

  Do you ever wonder if the quietest voice in the room can truly lead—and win—in a world built for extroverts? This episode of Do Good to Lead Well is a refreshing, insightful journey into that very question, as I sit down with Benjamin Friedman, author of “Silent Strength: The Introvert’s Guide to Building Successful Startups.”The conversation opens with Benjamin’s “me-search;” his personal and professional quest to understand how introverts can succeed when the business world often favors extroverted traits. Can an introvert be authentic and ambitious, all while driving top-tier results? Absolutely, says Benjamin, but it’s all about leveraging your way of being, rather than trying to fit someone else’s mold.Listeners will come away with practical advice for managing meetings, leveraging networks, and navigating self-doubt. He also shares tools for raising our self-awareness, the power of a “challenge network,” and the importance of aligning values with the people you build alongside. When fear or imposter syndrome strikes, Friedman reframes those moments as evidence you care and offers ways to harness uncertainty as fuel for growth.The common thread throughout this episode is one of curiosity and vulnerability. It is about questioning our assumptions and beliefs while building a roadmap to authentic success. What You’ll Learn- The power of the quiet leader.- Self-awareness as a foundation.- Leveraging a Challenge Network.- How to harness fear and navigate uncertainty.- Reframing networking.- The secret sauce of vulnerability.Podcast Timestamps(00:00) – Silent Strength: The Origin Story (06:01) - The Universal Value of Introvert Insights (11:42) - Self-Awareness as a Foundation for Success (18:44) - Reframing Imposter Syndrome & Building Presence (22:29) - Empowering Introverted Voices in Meetings (28:56) - The Power of a Challenge Network (36:15) - Getting Useful Feedback (40:29) - Navigating Fear, Uncertainty & Opportunity (45:32) - Thriving as an Introvert in Sales & Networking (50:25) - Co-Founders, Relationships & Final InsightsKEYWORDSPositive Leadership, Self-Awareness, Feedback, Personal Growth, Vulnerability, Leading with Intention, Curiosity, Startup Founders, Introverts in Leadership, Challenge Network, Networking Strategies, Sales (for Introverts), Eustress vs Distress, Leveraging Strengths, Authenticity, Managing Meetings, Inclusive Environments, Managing Fear, CEO Success
• A Year In the Life of the Do Good to Lead Well Podcast: A 2025 Retrospective (Part 2) 08.01.2026 35m

  I’m excited to share Part 2 of my 2025 yearend retrospective, which highlights the most impactful insights shared by our amazing guests, as determined by you, the listener. The goal of this special 2-part episode is to lay the foundation such that 2026 is your best year yet!What is incredible to me is how similar the core themes were across the different guests who joined us on the program. Not surprisingly, curiosity was a major area of emphasis. In a world of constant change, being curious about ourselves and others is vitally important to unlock our individual and collective potential.We also touched on the importance of community and belonging to create cultures of peak performance. Emotions were also discussed in depth, not as a distractor, but more as a navigational compass. Becoming friends with our inner worlds and listening intently to the lessons our emotions are trying to teach us was a crucial takeaway from this past year.Last but not least, and building on the past thread, in a world of AI, it is essential not to delegate our thinking to technology. While it is an invaluable and powerful thought partner, we, the user, needs to continue to be the thought leader. Being more mindful and intentional about the questions we ask is the key to our success! I hope these episodes provide some actionable insights you can leverage in 2026 and beyond!What You’ll Learn- Curiosity: A superpower in leadership and in life- Social sensitivity and team success- The 3 C’s of meaningful work: Community, contribution, challenge- AI as a leadership tool: The CRIT Framework- Cognitive diversity and team innovation- Unleashing creativity and problem finding- Embracing emotions in leadership- The power of matteringKEYWORDSPositive Leadership, Personal growth, Professional Development, Uncomfortable Conversations, Team Dynamics, Individual/Collective Excellence, Mindfulness, Navigating Uncertainty, Embracing Curiosity, Asking Questions, Building Resiliency, Authentic Leadership, Psychological Safety, Positive Change, Managing Stress, Success Principles