Let's Talk Supply Chain

Episodios

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  559: From AI Hype to Business Value: The Future of Supply Chain Intelligence, with Gnosis Freight 17.08.2026 48m

  Jake Hoffman of Gnosis Freight talks about AI – trust; misconceptions; data; asking the right questions; measuring success; & why the real innovation isn't AI. IN THIS EPISODE WE DISCUSS: [03.08] The biggest misconceptions people have about AI in logistics. "There's a big misconception that AI itself is the differentiator, that if you have good AI that means all your problems go away. AI is just an amplifier of whatever is underneath the surface… People are learning that the hard way." [04.16] What being an AI-native company means for Gnosis Freight, why they've changed how they talk about AI, and how AI changed their understanding of how software would become cheaper and easier to build. "We use it so we can make ourselves better, so we can do more for the customer." [07.56] The origin of the name 'Gnosis'. [10.41] With more and more logistics platforms adding AI features, whether AI itself is becoming a commodity, and why real innovation isn't AI, it's the infrastructure behind it. "If you're not using it, you're behind… But sometimes it becomes a checkbox." [16.19] If AI is only as good as the data it's trained on, what separates good logistics data from bad logistics data. "It's a bunch of people optimizing a local system for a local maximum or minimum, but there's nobody that's orchestrating the entire thing to give you the entire system maximum and minimum." [18.59] As AI pilot failure continues to be a big issue, the questions companies should be asking vendors as they evaluate AI-powered logistics platforms, and the new strategies they should be embracing. [23.31] How companies should measure AI success – not just celebrate the launch of AI initiatives. [25.46] Where Gnosis sees AI making a measurable impact on cost, efficiency, and margins in logistics. [31.47] What autonomous execution looks like in practice for logistics teams, and which logistics processes are closest to being fully automated with AI today. [33.36] What needs to happen before businesses can trust AI to make operational decisions on its own. "Implementing AI with the right guardrails is key… Often our first implementation is a recommendation, not a final decision." [37.29] How AI will change the role of logistics professionals. [40.32] Jake's advice for supply chain leaders looking to invest in AI over the next few years. "Don't buy the product, buy the system. Don't pick the software solution, pick the partner." RESOURCES AND LINKS MENTIONED: Head over to Gnosis Freight's website now to find out more and discover how they could help you too. You can also connect with Gnosis and keep up to date with the latest over on LinkedIn, Instagram, Facebook and X (Twitter), or you can connect with Jake on LinkedIn. Check out our other podcasts HERE.
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  558: Maintenance Reimagined, with Samsara 03.08.2026 28m

  Sean McGee of Samsara talks about maintenance; tackling key pain points; the impact of automation; flexibility, and driving successful change management.  IN THIS EPISODE WE DISCUSS: [02.15] An introduction to Sean, his role at Samsara, and why their conference, Samsara Beyond, is the highlight of the year. [03.31] What the landscape of maintenance has typically looked like, and why Samsara have learned to pay attention to post-it notes. "A lot of operators are trying to figure out how to go from reactive and chaotic to proactive and planned." [05.52] Why Samsara has gone all-in on maintenance. "What caused us to take the next step was… getting out into the field, talking to the shop managers, and hearing the pain of how hard it is to close the loop. And AI accelerated that. A lot of the pain points we can automate now." [07.29] The biggest pain points maintenance teams see day-to-day. [08.37] How Samsara puts a focus on realistic adoption and usage to meet people where they are. "We had this idea, we went out into the field and tried it… and it was an immediate fit… but we had to run the feedback loop to understand that." [10.24] How Samsara's 'Day In The Life' process helps drive successful change management. "We map out the process and then work into the technology piece. It's not about: 'Here's the demo – good luck!'... We co-create." "Flexibility is so important, and what a lot of the legacy systems got wrong was they're very rigid, they're very opinionated… You almost have to fit the tool instead of the tool fitting you." [13.14] How seeing maintenance differently is a competitive advantage for both Samsara and their customers. "If you can tell us: What does this fault code mean, what does it tell us, and how fast is that going to happen - that is operational advantage." [16.59] A real-life example exploring how post-it notes on a customer's shop floor led to the development of a custom Samsara solution to fit their workflows. [20.00] The future for maintenance and asset management, and where Samsara are focusing next. "Everything is possible – science fiction is becoming reality right in front of our eyes." RESOURCES AND LINKS MENTIONED:   Head over to Samsara's website now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on LinkedIn, Instagram, YouTube, Facebook and X (Twitter), or you can connect with Sean on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out: 552: Expand Your Visibility and Achieve Asset Tracking at Scale, with Samsara 529: Empower The People Who Power The World, with Samsara 524: Increase the Safety, Efficiency and Sustainability of Your operations, with Samsara Check out our other podcasts HERE.  
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  556: Discover AI Applications for Global Supply Chain Management and The Role of Total Landed Cost, with Trade Facilitators 27.07.2026 54m

  Dan Gardner of Trade Facilitators talks about AI hype, challenges & opportunities; & how their Total Landed Cost engine is driving big impact for US importers.   IN THIS EPISODE WE DISCUSS: [03.17] Dan's collection of currency notes, and what they say about his career journey. [05.33] How, and why, Dan transitioned from logistics to global supply chain management. "There's a lot of competition in that space, so to legitimately differentiate is difficult… I started to look beyond logistics, to see how I could enhance a clients performance in other areas." [10.26] Dan's experience as an adjunct professor of global trade, and his perspective on the future of trade related education in the 'Age of AI.' "There's a need for more education, not less." [14.34] The hype around AI, and how much we should all be buying into it. "I don't believe the hype, but I do believe in the fundamental power of AI… It's data-oriented and the global supply chain runs on data, so there's a natural compatibility there." "Blockchain didn't do us any favors!" [19.06] Why TFI focus on Machine Learning, and some of the best applications Dan currently sees in the market. [23.30] The issue of job displacement alongside the rise of AI, and how individuals need to think about upskilling at all career stages. "People have to continue to skill up – but that might not be enough." [26.54] From cost to over-reliance, the key pitfalls of AI that supply chain professionals need to keep an eye on. [29.47] Why TFI developed the Total Landed Cost engine for U.S. importers, and why it matters. [33.25] What makes TFI's Total Landed Cost engine different. "Total landed cost is what drives so many other activities across the supply chain… How do you know how to price a product unless you really know what it will cost you?" [36.35] How TFI's Total Landed Cost engine navigates constantly changing tariffs. "The element of human knowledge still plays a huge role in all of this." [41.26] The data security issues around AI, and how companies can address the 'oversharing' of data and still achieve their goals. "Legal, policy, technical and monetary – you need to bring these things together." [44.27] From 'hyper-scalers' overwhelming power grids to heavy water consumption, how sustainability concerns around AI data centers are driving innovation.   RESOURCES AND LINKS MENTIONED: Head over to Trade Facilitator's website now to find out more and discover how they could help you too. You can also connect with Trade Facilitators and keep up to date with the latest over on LinkedIn, or you can connect with Dan on LinkedIn. Check out our other podcasts HERE.
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  555: How to build a technology partnership that drives results, with Samsara Customer XPO 22.07.2026 24m

  Tony Graham of XPO talks about their partnership with Samsara; AI; the importance of gaining employee buy-in; & driving impact with new technology solutions.  IN THIS EPISODE WE DISCUSS: [01.18] An introduction to Tony and his nearly 30-year career journey at XPO. [02.35] An overview of XPO, what they do, and how they help their customers. "We have about 300 locations, 22,000 employees – we moved 16 billion pounds of freight last year!.. So we play a pretty important role in the North American supply chain." [03.45] Re-investing in LTL – how XPO has evolved over the past few years. [04.57] The importance of technology at XPO, and why they're committed to investing in proprietary systems. "Technology is a big part of our DNA, it's infused into every aspect of our business." [06.13] From dock operations to immediate employee feedback, how AI is driving results for XPO. "AI helps to improve the customer experience at every touchpoint." [09.11] How XPO determined they needed a partner, and why they chose Samsara. "We're very proud of our proprietary technology so to go outside of that box wasn't an easy choice… But we wanted to better support our drivers… And we knew it wasn't going to be a one-size-fits-all, so we wanted a partner that could grow with us." [11.04] Tony's advice for other businesses looking to find the right match. "It all starts with: what are the problems you're trying to solve, and what are the goals you're trying to achieve?" [12.13] From in-cab cameras to digitizing maintenance, how XPO leverage Samsara solutions to tackle challenges and drive value. [14.14] How XPO navigate change management and effectively roll out technology to frontline employees and gain buy-in, particularly from drivers. [17.17] How technology will make an impact at XPO over the next five years.   RESOURCES AND LINKS MENTIONED: Head over to Samsara's website now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on LinkedIn, Instagram, YouTube, Facebook and X (Twitter), or you can connect with Tony on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out: 552: Expand Your Visibility and Achieve Asset Tracking at Scale, with Samsara 529: Empower The People Who Power The World, with Samsara 524: Increase the Safety, Efficiency and Sustainability of Your operations, with Samsara Check out our other podcasts HERE.
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  554: Navigate Fuel Volatility and Disruption, with DeliverDirect 20.07.2026 26m

  Edward Burek of SmartKargo & Marco Ferrara of DeliverDirect talk about issues impacting small parcel delivery; fuel price reality; & keeping costs low & simple.  IN THIS EPISODE WE DISCUSS: [02.04] An introduction to Edward and Marco, and their roles at SmartKargo and DeliverDirect. [03.07] An overview of DeliverDirect – who they are, what they do, and how they help their customers. [03.29] As the industry deals with ongoing fuel volatility, why Delta Airlines have a structural advantage other carriers don't have, and what it means in practice to have an airline like Delta running the middle mile for e-commerce shipments. "Fuel is the biggest cost with an airline but, because our passenger aircraft are flying around anyway, a lot of that fuel cost is absorbed – we're able to insulate and reduce what we're charging our customers." [05.52] As shippers see fuel surcharges, accessorial fees, and pricing complexity hit unprecedented levels, have surcharges stopped being about fuel and started becoming part of a business model? "There are a lot of carriers that are taking advantage of the market forces right now. A lot of businesses are built on surcharges... It's become a mechanism to dial up your revenue." [08.20] How DeliverDirect are approaching pricing differently. "It's so easy to forecast – it's a CFO's dream!... We want it to be a win-win all the way through the supply chain." [10.50] How DeliverDirect pulls together what already exists in the ecosystem, and the role SmartKargo's platform plays in making those pieces work together as a single delivery experience. [12.42] How SmartKargo is using real-time data and automation to predict shipment issues and recommend corrective actions before DeliverDirect customers feel any disruption. [13.56] Why quality data is the real foundation behind successful AI in logistics. "If you don't have good data, you can't put an AI engine over that." [14.39] From ocean backlogs to cross-border tariff complications, how big industry impacts are translating into challenges for businesses, and the impact of big e-commerce market growth. [16.42] Whether there are enough packages and profitable demand for everyone competing in a tough market, and how companies are differentiating themselves beyond just lowering prices. [19.17] The future for small parcel logistics. "What if it becomes coop-etition?!" RESOURCES AND LINKS MENTIONED: Head over to DeliverDirect's website now to find out more and discover how they could help you too. You can also connect with DeliverDirect and keep up to date with the latest over on LinkedIn, or you can connect with Marco or Edward on LinkedIn. If you enjoyed this episode and want to hear more from DeliverDirect, check out 538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect. Check out our other podcasts HERE.
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  553: Engage and Empower Your Team, with Brecham Group 13.07.2026 51m

  Chris Hamley of Brecham Group talks about people - 'accidental' supply chain careers; leadership; balancing teams & tech; and creating futureproof careers. IN THIS EPISODE WE DISCUSS: [03.17] An introduction to Chris and the Brecham Group. [04.10] The current pace of change across the industry, and whether it's actually ready for widespread AI adoption. "The speed of change, and the amount knowledge you have to consume and gain, is amazing." [06.34] 'Accidental' supply chain careers – how Chris sees people entering the industry, and why there are so many 'accidental' supply chainers. "They took a job because they needed the income… People didn't start out wanting to do this, but they discovered they were good at it and stayed!" [09.32] What career progression typically looks like for 'accidental' supply chainers, the pros and cons of learning on the job, and why resilience is key. "There's a component of self-awareness: 'what do I need to do to get to the next level?' Because there's not really a playbook for moving from one job to another or getting a promotion." [15.29] What this means for career growth up to leadership level, and the big leadership training gaps. "I had to learn to be a good leader… I was watching people, mimicking, recognizing what I needed to be good at. I created an environment to close the gaps, know my strengths and avoid my weaknesses." [18.42] Why the AI revolution has created a problematic knowledge gap for leadership. [20.49] Whether technology is replacing fundamental understanding, and the impact of bringing people and new tech together. [22.27] Balancing tribal knowledge and learned 'hands-on' skills alongside the integration of AI and new technology. "You don't have to know the details of a process to be an effective leader. But you do have to understand the levers you can pull to change the outcome." [24.47] From employee turnover to productivity loss, the risks inherent in this period of fluctuation in the industry. "We rely too heavily on the data side and not enough on the people side." [28.10] How a different approach to leadership, one that isn't entirely executive-focused, could drive results and fill gaps. [34.56] How businesses can also lean on partners to help fill those gaps. "We solve the same three or four problems everywhere we go. So the value of leaning on a partner is that you don't have to reinvent the wheel… How do you find people that have cracked the code.. and leverage it?" [40.58] Chris's advice for companies looking to navigate this workplace complexity. [44.07] How the workforce will continue to change in the future. "Our thought processes around how and what we do have to evolve." RESOURCES AND LINKS MENTIONED: Head over to Brecham Group's website now to find out more and discover how they could help you too. You can also connect with Brecham and keep up to date with the latest over on LinkedIn, or you can connect with Chris on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out 537: How To Ask Better Questions and Drive Project Success, with Brecham Group, 515: Experience Precision Supply Chain Operations, with Brecham Group or their live show Performance Paradox. Check out our other podcasts HERE.
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  552: Expand Your Visibility and Achieve Asset Tracking at Scale, with Samsara 08.07.2026 26m

  David Gal of Samsara talks about their new Tracking Label; shipment visibility; cargo theft, building a tiered tracking strategy; and becoming proactive. IN THIS EPISODE WE DISCUSS:   [01.13] An introduction to David and his role at Samsara. "We digitize everything that's not a vehicle!" [02.03] What visibility into a shipment's journey typically looks like, the biggest barriers to accurate visibility, the solutions currently on the market – and why they don't solve the problem. "For consumers, tracking can be frustrating. But, for businesses, it's a real challenge… The most you're getting is barcode-based scans on the package… And to call that breadcrumbs is generous." [05.25] How the Samsara Tracking Label works, how it evolved from the Asset Tag, and what makes it different from existing shipment tracking approaches, and why the Samsara network is key to success. "Everyone is familiar with the concept of Bluetooth tracking but it didn't exist in the world of physical operations until we built it… In consumer it works with mobile phones, but that's not enterprise-grade and it doesn't scale." [09.28] Real-world use cases for Samsara's range of tagging solutions, and which you should choose for your challenge or asset. [12.09] The big issue of cargo theft, and how the Samsara Tracking Label helps tackle it. [15.04] How customers are thinking about building a tiered tracking strategy, and creating a hybrid approach with Samsara's GPS-powered device, Bluetooth tag and new ultra-compact XS. [18.20] How real-time visibility shifts teams from reactive to proactive and what that means for incident prevention and recovery timelines. "This shifts the game from reactive to proactive... The key is to detect anomalies as they're happening." [20.30] How Samsara's vision of a fully digitized job site could help businesses thrive in a complex landscape. "This is a complicated ecosystem. There's a lot that goes into every shipment… so you need to identify risks sooner." RESOURCES AND LINKS MENTIONED:   Head over to Samsara's website now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on LinkedIn, Instagram, YouTube, Facebook and X (Twitter), or you can connect with David on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out 524: Increase the Safety, Efficiency and Sustainability of Your operations, with Samsara or 529: Empower The People Who Power The World, with Samsara. Check out our other podcasts HERE.
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  551: Make Shipping and Shopping Work Better For Everybody, with Veho 06.07.2026 57m

  Ita Zur of Veho talks about what they do; the ecommerce industry; the Amazon effect; & balancing cost, speed and optionality for the best customer experience. RESOURCES AND LINKS MENTIONED: Head over to Veho's website now to find out more and discover how they could help you too. You can also connect with Veho and keep up to date with the latest over on LinkedIn, Facebook, X (Twitter) or YouTube, or you can connect with Ita on LinkedIn. Check out our other podcasts HERE.
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  550: Discover The Blueprint For Your Autonomous Supply Chain, with FourKites 29.06.2026 46m

  Jimmy Sebastian of FourKites talks about AI; visibility; the problem with 'AI-washing;' the simple steps to get started; & how to measure scalable success. IN THIS EPISODE WE DISCUSS: [02.57] An introduction to Jimmy, his background, and role at FourKites. "I care about AI that's not just powerful, but explainable, secure, and enterprise-ready." [04.38] An overview of FourKites, their evolution, the three layers that make up their offering, and the customers they serve. [07.28] How visibility has evolved from differentiator to table stakes, what that means for businesses, and how agentic AI is helping to bridge the gap. "10 years ago, knowing where your truck was was a great competitive advantage. Today, everybody has that… The problem we see now is that companies are information rich, but action poor… Visibility tells you there's a problem, but it doesn't fix it." [09.46] The difference between an AI agent and a chatbot. "It's almost like a team mate that gets the job done." [12.18] The impact 'AI-washing' is having on leaders and teams, how to avoid getting stuck in 'pilot purgatory,' and how companies can cut through the noise. "Slapping AI on everything breeds skepticism, teams get burned by pilots and once burned, twice shy." [17.14] Finding the balance for governance – understanding areas that need to be tightly controlled versus kept loose enough for innovation. [19.33] An overview of persona-based AI agents and how they're different, why they're a good fit for supply chain, and how they can help drive adoption. "Some organizations have gone the route of building one giant monolithic AI brain – we've built a team." [23.22] What AI agent autonomy really means, and finding the right balance between independence and control. "We need agents to be autonomous because that's ultimately where the value is… but it has to be under controlled conditions. It's not all or nothing. It's a dial, not a switch." [25.38] The best practices for developing that correct level of autonomy, and red flags to look out for if organizations aren't seeing the right results with AI agent autonomy. "It needs to be actively managed." [30.20] How organizations can find the balance between people and technology, and what change management and AI trust-building should look like. [33.06] How teams can get started with AI agents, the best workflows to test first – and why you don't need perfect data to start. [35.18] What success should look like, and how organizations can think about measuring it, in the short and longer terms. [37.52] From self-healing supply chains to shifting human responsibilities, the future developments we can expect in supply chain AI. RESOURCES AND LINKS MENTIONED: Head over to FourKite's website now to find out more and discover how they could help you too. You can also connect with FourKites and keep up to date with the latest over on LinkedIn, Facebook or YouTube, or you can connect with Jimmy on LinkedIn. If you enjoyed this episode and want to hear more from FourKites, check out: 536: Prevent Supply Disruptions and Protect Revenue, with FourKites 235: Use Real-Time Visibility To Transform Your Entire Supply Chain, with FourKites Check out our other podcasts HERE.
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  549: Detect Anomalies Before They Show Up As Cost, with Reveel and GOAT Group 22.06.2026 28m

  Gabrielle Murabito of Reveel & Gloria Seckler of GOAT Group talk about anomaly detection; data & visibility; & why automation is key to finding issues early. IN THIS EPISODE WE DISCUSS: [02.42] An introduction to Gabrielle, her background and role at Reveel; and a reminder of who Reveel are, what they do, and their customer profile. "We help shippers level the playing field with their carriers, and understand where their spend is going across all modes of transportation." [04.22] An introduction to Gloria, and GOAT Group. [05.18] What anomaly detection means in a shipping context. "It's having the systems and models in place to understand what that baseline looks like so you're able to detect surges, whether they're up or down, before they snowball." [06.30] Why anomaly detection is such a challenge, and the impact early anomaly detection could have for businesses. "When we're talking about hundreds of thousands of packages shipped on a monthly basis, a lot of times anomalies are hidden between the averages… But that 1% can scale and turn into losses in profit margin or customer satisfaction – so it's really important to catch them early." [08.08] The vast amounts of data involved in large volume shipping, why 'you don't know what you don't know,' and the importance of automation to identify problems early. "Teams can't manually audit every invoice that comes through, especially if they're a large volume shipper… And a lot of issues aren't obvious. So, without any type of automation, they're really hard to catch." "Early anomaly detection expands your visibility into those 'unknown unknowns'." [09.46] Real-world examples of hidden anomalies that could impact your business. [11.25] How Reveel capabilities help GOAT Group with anomaly detection. [13.10] A recent challenge GOAT experienced with FedEx packages, and exactly how that issue was identified. [15.33] The potential business impact if that FedEx issue wasn't identified so quickly. "The speed with which we can pinpoint issues is super important." [17.07] Whether a company could ever catch an anomaly like this without a solution like 'Weekly Insights' from Reveel. [18.44] How Reveel insights helped GOAT resolve the FedEx issue, and the importance of collaboration and feedback. "Instead of spending time finding the issue, you spend time finding a solution." [20.44] From identifying trends to asking the right questions, Gabrielle and Gloria's advice for shippers who may not have access to the kind of data Reveel provides. [22.11] The big potential in AI for the future.   RESOURCES AND LINKS MENTIONED: Head over to Reveel's website now to find out more and discover how they could help you too. You can also connect with Reveel and keep up to date with the latest over   on LinkedIn, Facebook or Twitter, or you can connect with Gabrielle or Gloria on LinkedIn. If you enjoyed this episode and want to hear more from Reveel, check out: 528: Is Your Shipping Budget Ready? Survive the 2026 GRIs with Reveel and Paccurate 474: Leverage Data-Driven Optimization to Mitigate Tariffs, with Reveel 453: Driving Supply Chain Innovation with Reveel and Deposco 357: Leverage the Power of Shipping Intelligence, with Reveel Check out our other podcasts HERE.
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  548: 2026 Market Review - Explore Key Challenges, Opportunities and Drivers, with SecurSpace 15.06.2026 48m

  Bobby Strenk of SecurSpace talks about cargo theft; market challenges & opportunities; & equipping suppliers to redefine their competitive advantage.   IN THIS EPISODE WE DISCUSS: [02.51] An introduction to Bobby and his role at SecurSpace. [04.07] An overview of SecurSpace and their customers. "It's like Airbnb but, instead of booking a home for vacation, you're booking parking and storage for containers, trailers, chassis and trucks!" [06.04] Why industrial outdoor storage is mission-critical, and the current market gaps. [08.50] From a brand new partnership to product integrations, what SecurSpace have been working on since they were last on the show. "Parking and storage is evolving at a rapid pace… and we want to put our network into the hands of more people." [15.07] What the industry landscape and macro impacts look like right now for SecurSpace and their customers. "Demand is there, but capacity is constrained… There's a chance we're going to start seeing congestion at warehouses, rail hubs and ports. So, for us, that means we're going to see a heightened need for drop yard storage." [18.58] How the current landscape and challenges are translating to a business level, what leaders are focusing on, and the key strategies at play. [23.11] The ongoing evolution of cargo theft, and why collaboration will be key to tackling it. "Criminals are staying a step ahead, and AI accelerates that… But we're at a point where people understand the importance of working together to solve the problem." [25.37] How SecurSpace is tackling the issue of cargo theft, and how their customers are responding to their solutions. [30.03] Bobby's big takeaways and learnings from his attendance at the recent National Association of Industrial Outdoor Storage's annual Summit. "What can we do to ensure this facility is fully functional, dynamic and secure?" [34.17] From automation to visibility, a closer look at SecurSpace's next-generation IOS. [36.54] How SecurSpace are equipping suppliers to redefine their competitive advantage, and what competitive advantage actually looks like for them. [41.56] The biggest areas of opportunity for the second half of 2026.   RESOURCES AND LINKS MENTIONED: Head over to SecurSpace's website now to find out more and discover how they could help you too, or you can connect with Bobby on LinkedIn. If you enjoyed this episode and want to hear more from SecurSpace, check out 451: Cargo Theft is a $700+ Million Problem. What Can Shippers and Carriers Do? or 363: Grab On-Demand Access To Yard Space, with SecurSpace. Check out our other podcasts HERE.
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  546: Driving Efficiency From Collaboration, with BlackBerry Radar and Gulf Winds International 01.06.2026 43m

  Jason Anderson of BlackBerry Radar & Alysse Ligon of Gulf Winds International talk about their partnership, solving fleet challenges & driving efficiency.  IN THIS EPISODE WE DISCUSS: [04.18] An introduction to Jason and his background. [04.45] An overview of BlackBerry Radar, what they do, what's new for them since they were last on the show, and what we can expect in 2027. "We're different to other companies that do asset pairing, because we can pair anything – the chassis to the container, the trailer or the chassis to the power unit, all three! It's a very versatile, flexible system." [06.16] An introduction to Alysse and Gulf Winds International. [07.20] Why Gulf Winds decided to build a controlled GPS-enabled fleet of chassis, allowing them to easily right-size their pool and plan fleets in advance. "Chassis are one of the most operationally painful pieces of equipment in our industry. They're expensive, they move constantly, nobody ever knows where they are… So GPS is completely non-negotiable for us." [09.00] From real-time location to usable data, the key challenges Gulf Winds were trying to tackle. "Real-time data unlocks everything." [12.05] Jason and Alysse's reflections on what's happening in the industry today with technology adoption and future evolution. "The data layer is finally maturing, the standards are improving, cost of visibility has come down… AI is the obvious next wave but, the truth is that, AI is only as good as the data underneath it. So the operators that win the next five years are the ones who've invested in clean data infrastructure NOW. AI on top of a messy data layer is just faster chaos." [16.07] Understanding the problem first: how Gulf Winds realized they were ready for a new partnership. [17.07] The challenges Gulf Winds experienced with their prior pairing solution, the approach they took to finding the right partner, and why they wanted to go back to basics by focusing on their core competencies. "A lot of operators struggle with build vs buy, especially in 2026 when the ability to build software is so easy." [20.13] How BlackBerry Radar approached Gulf Wind's challenges to develop the right solution. "It was presented to us a puzzle, with one big missing piece." [22.22] How easy access to BlackBerry data helps Gulf Winds drive efficiency. [24.03] The BlackBerry Radar API integration, how it helps customers turn data into real-time automations that improve efficiency and reduce cost, and how it empowers them with a 'confidence score' for decision-making. [29.05] A closer look at the Gulf Winds and BlackBerry Radar partnership, and how they worked in collaboration to build out the ideal solution, from discovery to implementation.  "It was iterative – which is how a partnership like this should work." [31.02] Why good partnerships can help break down siloes, and how Gulf Winds manage internal change management when it comes to new technology investments. [33.35] From meaningful improvement in chassis utilization to better customer experience, the positive impacts of the BlackBerry Radar solution for Gulf Winds. [36.26] The future for the BlackBerry Radar and Gulf Winds partnership.   RESOURCES AND LINKS MENTIONED: Head over to BlackBerry Radar's website now to find out more and discover how they could help you too. You can also connect with BlackBerry Radar and keep up to date with the latest over on LinkedIn, or you can connect with Jason or Alysse on LinkedIn. If you enjoyed this episode and want to hear more from BlackBerry Radar, check out 455: Discover Event-Driven Platform Technology, with BlackBerry Radar 358: Harness The Power Of Asset Tracking Engineered for Intelligence, with BlackBerry Radar 322: Innovative Asset Tracking Made Easy, with Blackberry Radar Shannon Hamilton on Authenticity and Bringing Diversity to Transportation & Logistics Check out our other podcasts HERE.  
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  545: Look At Your Supply Chain From Every Angle, with Pallet Alliance 25.05.2026 43m

  Mary Casillo & Patrick Noone of Pallet Alliance talk about people, process, partnership & performance, & how their unique approach drives results for customers.    IN THIS EPISODE WE DISCUSS:   [03.22] An introduction to Patrick and Mary, their backgrounds, and roles at Pallet Alliance. [04.42] An overview of Pallet Alliance, and the importance of using fit for purpose pallets. [07.20] What this year's MODEX theme, 'From Every Angle,' means to Pallet Alliance and supply chain optimization. "If you look at something from every angle, you're able to optimize it to the best it can be… And you're able to fix it from every angle." "It's the opportunity to tear something apart and say: 'How do we put this back together for you?'" [09.18] Why designing custom pallet programs is like playing Tetris, or being a detective. "Every customer is different, you have to figure out what fits where… And you're factfinding along the way." [10.37] A closer look at the journey to developing a new pallet program, from sourcing and testing through to suppliers and transportation, exactly why that process is so challenging, and Pallet Alliance's approach to problem-solving. "The amount of work is monumental. We're so successful because we do all of it for them with our pallet management program… We want to make people in procurement look good." [14.38] What makes Pallet Alliance's process different from traditional sourcing approaches. [17.00] In a landscape increasingly defined by AI, why Pallet Alliance strive to find the balance between people and technology, and why AI is only as good as the data you feed it. "Part of the challenge we have now is that people understand that the data is wrong, but they don't want to invest the time to allow us to fix it for them. Or, it's that automatic RFQ, without thinking about bad data in, bad analysis out." [24.19] The kind of impact Pallet Alliance customers typically see, and how they can continue to uncover substantial savings across locations even with long-term customers. "We can save millions year over year through cost savings, more efficiency, and education in general." "We're all pallet heads!!" [26.04] What results can look like for Pallet Alliance customers, and how to measure them. "We don't have a crystal ball, but we can see where things are going. And if we can see that, we can be proactive instead of reactive, and that's something our customers really appreciate." [28.19] A selection of case studies exploring how Pallet Alliance have helped customers avoid fines, improve customer experience, meet high demand, and utilize improved materials to boost resilience and drive huge cost savings. [33.46] Where teams should start when approaching a new pallet program, and the small steps they can take towards making meaningful change. [36.00] What Mary and Patrick want listeners to take away from today's discussion. "Pallets and crates are way more complicated than you think!!" RESOURCES AND LINKS MENTIONED:   Head over to Pallet Alliance's website now to find out more and discover how they could help you too. You can also connect with Pallet Alliance and keep up to date with the latest over on LinkedIn, YouTube, Facebook or X (Twitter) or you can connect with Mary or Patrick on LinkedIn. If you enjoyed this episode and want to hear more from Pallet Alliance, check out epsidoes: 501: Uncover Hidden Inefficiencies and Opportunities, with Pallet Alliance 482: Transform the Way Your Business Moves, with Pallet Alliance 146: A Holistic Approach to Pallets Check out our other podcasts HERE.
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  544: How To Move Toward Intelligent, Connected Execution, with Infios 18.05.2026 31m

  Scott Kramer of Infios talks about intelligent supply chain execution; why visibility & optimization are key building blocks; & leveraging AI the right way.  IN THIS EPISODE WE DISCUSS:   [02.25] An introduction to Scott, his role at Infios, and his background. [03.20] An overview of Infios, who they are, and what they do. [03.50] The ethos that has informed Infios's journey with AI and new technology. "From the beginning, our solution has been based around adaptability and openness. And now, with the advent of not just AI but AMRs, that openness has allowed us to navigate these waters more easily. We're flexible in how we can operate in this environment." [05.51] Why visibility and optimization are the building blocks for AI-enhanced execution. "Visibility and optimization are still important… But when we add the agents, they can understand what's going on, prescribe solutions, and take away a lot of the heavy lifting of research and analysis." [06.41] What Infios's recent supply chain execution readiness report reveals about how leaders are thinking about execution and optimization, particularly around manual workflows. "Some workflows have been optimized, but only within their silo. They may have optimized a workflow for transportation or warehouse – but how do you connect them?" [09.14] The biggest issue in the market right now with AI understanding and adoption. "People are asking us: "What are you doing right now with AI?" And that's the wrong question." [11.15] Where Scott sees companies on the reactive vs proactive scale right now, why mindset is still a limiting factor, and how visibility is changing. "People are still thinking in the ways they've traditionally solved problems. They're thinking about automating a single task; they're not thinking about connecting the dots together." [13.25] How leaders are thinking about the future of technology. "The art of what's possible has changed." [15.03] Why many AI pilots still aren't getting off the ground, and how we can actually create value from AI investments. "I've seen all too often: 'I have a great technology, now let me go and search for a problem.' We really need to start with the problem, then define the technology. AI is an amazing tool, when leveraged correctly." [18.13] What intelligent, connected execution should actually look like. [20.54] Training AI slowly, how bias is holding us back, and discovering what's really possible with AI. [22.53] The benefits to teams and businesses when they achieve intelligent, connected execution. [24.18] The small steps teams can take now to position for success. "Don't think of it as an LMS problem, WMS problem or TMS problem. Ultimately, it's a customer problem." RESOURCES AND LINKS MENTIONED:   Head over to Infios' website now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Scott on LinkedIn. If you enjoyed this episode and want to hear more from Infios, check out 520: Enter the New Era of Supply Chain Management, with Infios or 532: Turning Purposeful AI into Business Outcomes, with Infios. Check out our other podcasts HERE.
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  543: Embrace A Limitless Future, with IFS Softeon 11.05.2026 36m

  Mark Fralick of IFS Softeon talks about what they do; measuring your warehouse tech ROI; joining IFS; being nimble; & embracing a limitless philosophy.     IN THIS EPISODE WE DISCUSS: [03.27] Why Mark is still so passionate about supply chain after over 30 years in the industry. "I was in the industry before Amazon made it cool!... I'm driven by this idea of inspiration, it feeds me when folks come to us with ideas and notions… there's nothing better." [04.20] An introduction to Mark, his background, and how he came to join IFS Softeon. [05.17] Softeon's recent acquisition by IFS. [06.30] What the IFS acquisition means for Softeon, and the new chapter it unlocks for them and their clients. "All the things that made us successful are going to stay the same. But being part of IFS now allows us to tap into industrial AI and the abilities that being part of a larger, AI-forward organization brings." [08.40] The ideal client for IFS Softeon. [09.37] Why being nimble is critical in the current climate. "A lot of people don't think about that as a core competency of a system. But it should be! Speed is life in our world." [11.18] The importance of flow, recognizing that every business and warehouse is different, and why IFS Softeon's approach to solution design is a key differentiator for them. "I tend not to believe in industry practices, we should just eliminate bad practices and adopt good ones… I don't want to force some industry standard… We orient our systems to be micro-tuned to your business." [14.46] IFS Softeon's unique 'challenge and refine' process, and how it helps achieve that all-important flow. "It's co-ordinated movement, and that's the key." [16.05] What AI and new technology looks like now for IFS Softeon, and how it's helping companies combat variability and unlock the next level of optimization and resilience. "If you're going to employ digital workers, you need the same ability to have measurable results that you would expect from a team member, so how do you do that? We have a circular approach to define what the digital worker does, validate the results, tune it – and create a feedback loop." [20.20] How to determine which technology ROI measurement is right for your warehouse. [22.39] IFS Softeon's unique philosophy of being limitless, and what that means for technology, competitive advantage and positioning for the future. [26.16] Why Mark is so focused on time-to-value when it comes to new projects and clients. [28.07] The other exciting announcements IFS Softeon are sharing at MODEX. "It's a really cool, best-of-both-worlds approach." [30.46] Mark's key takeaway from today's discussion.   RESOURCES AND LINKS MENTIONED: Head over to IFS Softeon's website now to find out more and discover how they could help you too. You can also connect with IFS Softeon and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Mark on LinkedIn. Check out our other podcasts HERE.  
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  542: End Yard Blindness For Good, with Aviro360 04.05.2026 29m

  Ilhan Kolko of Aviro360 talks about yard blindness and how visibility & clearer decision-making shifts teams from reactive execution to predictable performance. IN THIS EPISODE WE DISCUSS: [02.31] An introduction to Ilhan and the career journey that led him to Aviro360. [03.39] The industry challenges that led to the creation of Aviro360, and why they 'built what the industry needed.' "It's a huge industry, and you have all these generations of technology within the yard and warehouse. But at the yard level, visibility is rare... And you can't manage what you can't see." [05.13] The ideal client for Aviro360. [05.59] Exactly what yard blindness means, and what Aviro360 research highlights around where and how it shows up. "There's not a lack of software in the industry! But there's a lack of real-time input from the yard. You don't know where assets are, who checked in and out, how long it took to process – and you don't have control over the decisions being made." [07.45] From congestion to safety, the big business impacts of yard blindness. "To mitigate, operators either slow down, to not make mistakes – so the entire operations slow down – or they rush, and give up on safety and security." [09.34] Why yard blindness is causing decision latency, and how that impacts throughput and reliability. "It's all about data confidence. Decision latency is not only an inefficiency, but your service quality also goes down. Everything you offer to your customers, everything in your ecosystem – it's all impacted negatively. There's brand erosion that goes along with it." "If you have 6,000 containers in the yard, we can capture the entire inventory in less than an hour, with 99% accuracy." [13.45] Shifting visibility from passive to actionable to drive results, without manual labor. "When you have reliable data, used in a proactive way, it helps us execute workflows perfectly." [15.31] How Aviro360 solutions bridge the gap and work alongside existing systems to solve issues with legacy tech and siloes. "We don't want to be a system of record – we want to be a system of reality." [18.23] What integration and onboarding looks like with Aviro360. [20.34] How better visibility and clearer decision-making helps teams move from reactive execution to predictable performance. [21.47] How Aviro360 helps customers save more than $650,000 per year, per site. "We've become part of our customers AI transformation story." [24.26] 'This is real' – Ilhan's final takeaway from today's discussion.   RESOURCES AND LINKS MENTIONED: Head over to Aviro360's website now to find out more and discover how they could help you too. You can also connect with Aviro360 and keep up to date with the latest over on LinkedIn, or you can connect with Ilhan on LinkedIn. Check out our other podcasts HERE.  
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  541: How 3PLs and Consultants are Reshaping Warehouse Automation, with TGW Logistics 27.04.2026 30m

  Meagan Gauthier of TGW Logistics talks about how 3PLs and consultants are reshaping warehouse automation, and the business potential in transformation.   IN THIS EPISODE WE DISCUSS:   [02.13] An introduction to Meagan and her role at TGW Logistics. "I have an engineering background, so that allows me to connect the operational KPI's to the financial realities and ROI in a very practical way. I help simplify automation decisions, align stakeholders and help clients feel more confident in investment in automation." [03.27] An overview of TGW Logistics – who they are, what they do, and how they help their customers. "We are Team Possible!" [05.33] The evolution of the warehouse automation industry, the impact of decisions made during the pandemic, and where the industry is now. "The industry has shifted from an urgency-based automation to a strategy-based automation... We're seeing companies hone in on smart, scalable, flexible integration and total system performance." [08.18] With a 2025 survey revealing that 63% of respondents say their operations are still fully manual, where TGW see organizations on their automation and integration journeys, and the mindset shift that's starting to move the needle. [11.20] How leading 3PLs and consultants are reshaping warehouse automation, and the one thing that's top of mind for all of them. [14.12] The common gaps TGW see between expectations and strategy decks and real-world execution, the key focus areas to drive success, and why culture is critical. "Feedback is a gift!" [17.26] How integrators can partner more successfully with consultants, the questions they should be asking, and the mindset they should be embracing to drive success. "It starts with curiosity and neutral alignment." [18.50] Who actually influences decisions when multiple stakeholders are involved in transformation projects, from executives and operations to finance and IT, and how teams can navigate that complexity. "The teams that can translate and speak the language of their stakeholders, those are the teams that win." [20.42] Meagan's approach to building long-term partnerships, not just transactional sales. [21.56] TGW's 3D walkthrough that brings typically 2D product demos to life. [23.18] The potential business impact that can be achieved through successful warehouse automation. "Warehouse automation, done right, is a competitive advantage not a cost center." RESOURCES AND LINKS MENTIONED:   Head over to TGW Logistics' website now to find out more and discover how they could help you too. You can also connect with TGW and keep up to date with the latest over on LinkedIn, Facebook, Instagram or YouTube, or you can connect with Meagan on LinkedIn. If you enjoyed the show and want to hear more from TGW Logistics, check out 465: Your Fulfillment Transformation Starts Now, with TGW Logistics. Check out our other podcasts HERE.
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  540: Discover Why Visibility Isn't Fixing The Last Mile, with OneRail 20.04.2026 44m

  Bill Catania of OneRail talks about why visibility isn't fixing the last mile, simplifying complex tech stacks & translating AI investment into outcomes.  IN THIS EPISODE WE DISCUSS: [02.49] An introduction to Bill and OneRail, and how their commitment to innovation and collaboration has seen many of their customers become investors. "About a third of our capital has come from our partners – and there's no greater compliment." [05.38] OneRail's attendance at Manifest over the years, and the current conversations dominating the show, from AI to partnership. "AI is the topic of the day. I don't want to say it's an over-used term, but we have to be specific. Is it AI-native, agentic AI or AI optimization?" [07.51] How OneRail has evolved alongside their customers needs, the current landscape of last mile, and how the big factors impacting it are translating into challenges for businesses. "Wholesalers have to solve problems further up in the order stream." "When you have a start-up, you learn more about yourself as you grow. Our early positioning was last mile orchestration. That's not what we are any more. We're a transformation enabler for the whole order lifecycle." [12.21] Visibility alone doesn't solve problems – why execution is key. "Visibility is a great thing, there's a lot of growth from a tech standpoint. But the industry is looking at visibility and saying: 'Now what?'" [14.39] Why visibility is only a starting point, how OneRail future-proofed their platform by building with AI from the ground up, and how companies should be using AI now. [22.43] Why early AI investments aren't necessarily driving the expected outcomes, the importance of simplifying complex tech stacks, and why AI is making SaaS solutions work harder. "There's a lot of experimentation, but it all comes back to working with solutions that are natively producing primary data. And you need to narrow your stack." [25.34] Turning AI and visibility into outcomes. "The problem is not having a clear vision of what the outcomes need to be… Be an expert in your outcomes. If you can't work backwards, I don't see how you can even implement an AI solution." [26.58] How OneRail implemented an AI delivery support solution, where AI answered 41% of calls for faster customer response times and increased profitability, and the importance of finding the balance between people and technology. [28.38] The opportunities for growth when you work with OneRail, how continuous improvement is critical to success, and why OneRail is putting a focus on profit-per-stop to turn transportation from cost center to revenue driver. [33.11] Bill's advice for making your next steps with AI a success. [36.40] The intersection of shopper marketing, payments and supply chain – what excites Bill about the future of the industry, and his predictions for 2026. RESOURCES AND LINKS MENTIONED: Head over to OneRail's website now to find out more and discover how they could help you too. You can also connect with OneRail and keep up to date with the latest over on LinkedIn, YouTube, Facebook or X (Twitter) or you can connect with Bill on LinkedIn. If you enjoyed the show and want to hear more from OneRail, we have plenty more great content for you. Check out: 496: AI-Powered, Human-Led – Discover the Future of Routing, with OneRail 481: Combine the Power of In-House and Outsourced Fleet Management, with OneRail 461: Go Behind the Scenes of a History-Making Partnership, with OneRail and PepsiCo 440: Level Up Your Fulfillment Capabilities, with OneRail 419: Discover OmniPoint Inventory Visibility and Tackle Shrinkage, with OneRail 393: Get 100% Visibility Over Your Final Mile, with OneRail 349: Deliver a Frictionless Last Mile, with OneRail Check out our other podcasts HERE.    
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  539: Discover How Express Shipping Shapes Modern Commerce, with ShipStation and DHL Express 13.04.2026 38m

  Jesscia Webb of ShipStation & Rachel McGarry of DHL Express talk about changing consumer behavior & how express shipping & new tech is shaping modern commerce.  IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Jessica and her role at ShipStation, and Rachel and her role at DHL Express. [03.50] The evolution of the e-commerce market and the factors influencing it, from cost to consumer experience. "The shopping experience for consumers has changed. Now shopping and shipping is the same." [07.03] What ShipStation's recent report reveals about customer expectations for delivery, and how much they're willing to pay for premium and express shipping. [09.18] How delivery speed translates to brand trust, credibility and reliability, and the online research consumers are willing to carry out to find the right shopping experience. "If you don't have those options, the customer will go to another brand. Delivery options and speed are part of the full brand and shopping experience, starting at the checkout." [11.50] Willingness to pay: when and where consumers typically expect free shipping, when they're happy to pay, and how much. [16.52] How technology with ShipStation helps SMBs get visibility into buyer behavior around shipping choices. [18.42] How SMBs can turn this data into customer insights to make smarter, more confident decisions. [19.40] What ShipStation's report reveals about AI-mediated shopping, and how companies need to invest in AI if they want to get ahead of the game. "80% of customers are already using some sort of AI chatbot for shopping or decision-making… So if that many people are willing to trust AI in their day-to-day life, it's something that e-commerce brands need to take seriously." [21.54] Why AI and a lack of accurate data can undermine trust if done wrong. "The fragility is in the data." [23.05] How SBMs can compete, in a climate where margins are being squeezed from all angles, and what they can leverage as a differentiator instead of a focus on price. "Having this data and understanding what customers are actually willing to pay for that premium delivery will help you keep those margins under control." [24.36] The top three priorities for e-commerce businesses, the importance of testing solutions and measuring outcomes, and how you can focus on speed and convenience without sacrificing profitability. [26.42] A case study exploring how one ShipStation customer leveraged the rate shopping feature to multiply operations x3 in peak season without adding headcount, whilst another was able to expand into new regions and create new revenue streams. [30.59] What 2026 is going to bring for the industry and ShipStation. "There's a lot of uncertainty, but with that shift there's such incredible areas of opportunity for carriers and technologies to unite in a way that's really meaningful." RESOURCES AND LINKS MENTIONED: Head over to ShipStation's website now to find out more and discover how they could help you too. You can also connect with ShipStation and keep up to date with the latest over on Facebook, LinkedIn or Instagram, or you can connect with Jessica or Rachel on LinkedIn. Check out our other podcasts HERE.
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  538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect 08.04.2026 40m

  Jeffrey Elder of Delta Air Lines & Derreck Travers of SmartKargo talk about DeliverDirect & combining speed, tech & simplicity for the best shipping experience. IN THIS EPISODE WE DISCUSS: [02.06] An introduction to Derreck and SmartKargo. [02.33] An overview of DeliverDirect – who they are, what they do, and how they help their customers. "We're an alternative delivery network… We're pulling different carriers together, with Delta as the middle mile." [05.47] The ideal client for DeliverDirect. [06.54] Why speed is a top priority for e-commerce businesses, the challenge of balancing speed and cost, and how DeliverDirect's network helps tackle that. "The most successful e-commerce companies have strategies focused on serving the customer with speed. But the challenge retailers have is that speed often comes with a cost." [09.28] How Delta partnered with SmartKargo to create DeliverDirect, specifically to tackle shipper's key pain points from predictability to pricing. "It's January, you've planned the year and know the numbers you have to execute to. And then, a few weeks later, someone upgrades 1,000 zip codes to the next zone, and all your rates increase… For shippers, it makes it really difficult to plan – and we're talking about big dollars." [13.01] How Delta recognized its own limitations when wanting to enter the small package delivery business, what they were looking for in a partner, and how and why they chose SmartKargo. "Innovation is important for Delta, but recognizing what we do well, and what we don't do well, has also been very important. That's how things really came together." [15.51] A closer look at how the solution works, from pickup to doorstep. [19.40] The technology that powers DeliverDirect, and how businesses can customize their solution with add-on features. [21.36] What integration, communication and customer relationships look like with DeliverDirect. "Lots of service providers are trying to reduce cost, and they're making things self service. We've gone out of our way to do the opposite. We're very integrated and engaged with customers." [23.55] The biggest benefits revealed from DeliverDirect's recent customer survey. [27.18] How DeliverDirect is helping businesses reduce cost and make sustainability progress. [28.30] A case study exploring how DeliverDirect helped a small retailer optimize delivery, with cost in mind, to reduce delivery speed by days and enhance customer satisfaction. [32.55] Jeffrey and Derreck's predictions for the year ahead, and what they'll be focusing on at DeliverDirect. "It's a great time to be a shipper, but there will be a capacity crunch… There's a lot of players in this business now. There's going to be a lot of pressure put on businesses to be viable and profitable. And I worry that customer experience is going to suffer as a result." RESOURCES AND LINKS MENTIONED: Head over to DeliverDirect's website now to find out more and discover how they could help you too. You can also connect with DeliverDirect and keep up to date with the latest over on LinkedIn, or you can connect with Jeffrey or Derreck on LinkedIn. Check out our other podcasts HERE.