The Modern Hotelier

Jaksot

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  #328: How a European Hotel Brand Is Expanding in America | with Phil Andreopoulos, CEO of Yotel 15.09.2026 47min

  What does it take to build a hotel brand that stands out in an increasingly competitive hospitality industry? In this episode, David Millili and Steve Carran sit down with Phil Andreopoulos, CEO of YOTEL, to explore his remarkable career in hospitality, his leadership journey, and his vision for the future of hotel brands.Phil shares how starting in a restaurant at just 14 years old shaped his passion for hospitality, the lessons he learned during a 25-year career at Marriott, and why he ultimately chose to leave a global hospitality giant to lead the more agile and entrepreneurial YOTEL.The conversation dives into YOTEL's distinctive brand concept, its aviation-inspired origins, and how technology, automation, and thoughtful design are transforming the guest experience. Phil discusses YOTEL's affiliation with Hilton, the brand's ambitious growth plans across North America, opportunities in conversions and franchising, and the potential for YOTEL resorts.He also explores the evolving expectations of hotel owners, the importance of maximizing profit per square foot, adaptive reuse, extended-stay hospitality, and the growing influence of bleisure travel. Throughout the conversation, Phil emphasizes a critical lesson for every hospitality leader: know your customer, understand what they truly want, and then overdeliver on the experience.Whether you're a hotel owner, investor, hospitality professional, franchisee, or simply interested in the future of travel and hotels, this episode offers valuable insights into leadership, hotel development, brand differentiation, technology, and the changing needs of today's travelers.In this episode, you'll learn about:Why YOTEL partnered with Hilton and what the affiliation means for growthYOTEL's aviation-inspired hotel concept and tech-forward guest experienceThe role of AI, automation, and robotics in modern hotelsHow bleisure travel is changing guest behaviorWhy distinctive brand identity matters in a crowded hospitality marketWatch the FULL EPISODE on YouTube: https://youtu.be/FaiAH3aWFCoLinks:Phil on LinkedIn: https://www.linkedin.com/in/philandreopoulos/YOTEL: https://www.yotel.com/enFor full show notes head to: https://themodernhotelier.com/episode/328Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #327: Designing Unparalleled Hospitality Experiences | with Janice Wilson, Founder of Menizei 10.09.2026 40min

  What does it take to create a truly one-of-a-kind hospitality experience in the age of AI?In this episode, David Millili and Steve Carran sit down with Janice Wilson, founder of Menizei and Territori to explore the intersection of hospitality, technology, real estate, AI, and category design.Janice shares her unconventional journey from law and real estate to professional dance, entrepreneurship in Cambodia, software engineering at Amazon, and building a unique hospitality concept near Olympic National Park. She explains why she believes category can matter more than data when creating differentiated hotel experiences and why relying too heavily on competitors and traditional comp sets can lead to a “crisis of sameness.” She also discusses why lifestyle operators have an advantage when experimenting with AI, the challenges of building a custom hotel tech stack, and what larger hotel brands need to consider as AI becomes increasingly embedded in hospitality.You’ll also hear Janice’s advice for aspiring hotel owners, why design should begin earlier in the development process, and what the future of hotel technology could look like.In this episode, you’ll learn: Why category design can help hotels stand apart from competitorsThe advantages and challenges of custom hotel tech stacksWhy lifestyle hotels can move faster than large brandsHow storytelling can become a transformational guest experienceWhy design should be part of a hotel's core concept—not just an amenityIf you're interested in hotel technology, AI in hospitality, hotel development, lifestyle hotels, guest experience, and the future of travel, this episode offers a fresh perspective on how hoteliers can think beyond traditional industry playbooks.Watch the FULL EPISODE on YouTube: https://youtu.be/5sFviYGOx0kLinks:Janice on LinkedIn: https://www.linkedin.com/in/janicewilson/Territori: https://territori.io/Menizei: https://menizei.com/For full show notes head to: https://themodernhotelier.com/episode/327Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #326: The Future of AI in Hospitality: Hotel Technology, Data & Automation | with Kevin King 08.09.2026 53min

  What does it take to build technology that can truly transform hotel operations?In this episode, David Millili and Steve Carran sit down with Kevin King, CEO of Shiji, for a wide-ranging conversation about hospitality technology, artificial intelligence, leadership, and the future of the hotel industry.Kevin shares his journey from working at a hotel front desk in Australia to leading a global hospitality technology company. He discusses how his experiences living and working in China shaped his leadership philosophy, what he learned from scaling MICROS across Asia Pacific, and why successful technology companies must ultimately be built around people, trust, and resilience.The conversation also dives deep into AI in hospitality—and why hotels need to look beyond chatbots and flashy features. Kevin explains how connected platforms, APIs, data governance, security, compliance, and agentic AI can help hotels move from simply answering questions to actually completing operational tasks. Kevin shares his perspective on why AI will eventually become as invisible and essential as the internet, why hotels may be using only a fraction of the technology they already have, and why functionality should come before unnecessary processes and features.In this episode, you'll learn about:The evolution of hotel PMS and enterprise technologyHow AI can create real operational value for hotelsData security, privacy, compliance, and data sovereigntyWhy connected platforms are critical for AI adoptionThe importance of people, resilience, and trust in hospitality leadershipWatch the FULL EPISODE on YouTube: https://youtu.be/YXhod3D2m2MThis episode is sponsored by Shiji: https://www.shijigroup.com/Links:Kevin on LinkedIn: https://www.linkedin.com/in/kevin-king-9689271/Shiji Group: https://www.shijigroup.com/For full show notes head to: https://themodernhotelier.com/episode/326Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #325: Hospitality Hot Topics August 2026: Airbnb & Lark Hotels, Hilton & Marriott New Soft Brands, & More! | with Richard Sandoval 03.09.2026 23min

  What’s happening across the hospitality industry right now? In this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili sit down with Richard Sandoval, CEO of Spire Hospitality, to unpack the latest trends and biggest stories shaping the hospitality industry—from Airbnb’s growing move into hotels and OYO’s fake hotel listings to Hilton and Marriott’s push into wellness and experiential travel. They also dive into Google’s $10 million acquisition of Spirit Airlines’ data, the growing value of data and AI in travel, and what automation means for the future of hotel operations. Richard also shares his vision for Spire Hospitality, the importance of the owner-operator model, and why, even as AI transforms the industry, genuine human connection, hospitality, and personalized guest experiences will remain at the heart of the business. In this episode, you’ll learn more about: Airbnb partners with Lark HotelsOYO takes bookings for fake roomsHilton launches Signia Restore & Marriot's Luxury Collection Unveils ExpeditionsGoogle buys Spirit Airlines data for $10 millionWhat's new at Spire HospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/oKdibg8m2z4Links:Richard on LinkedIn: https://www.linkedin.com/in/richard-sandoval-434234184Spire Hospitality: http://www.spirehotels.com/For full show notes head to: https://themodernhotelier.com/episode/325Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #324: How Boutique Hotels Can Stand Out & Thrive | with Jorgan von Stiening of Palisociety 01.09.2026 41min

  How do you scale a boutique hotel company without losing the creativity, personality, and local connection that make independent hospitality so special?In this episode, David Millili and Steve Carran sit down with Jorgan von Stiening, President of Palisociety, to explore the strategy behind scaling a successful boutique hotel company while staying true to its brand and guest experience.Jorgan shares his journey from accounting and hospitality consulting at Ernst & Young to joining Palisociety and helping the company grow from three hotels to a much larger portfolio across multiple brands and markets. He also breaks down Palisociety’s partnership with Design Hotels and Marriott Bonvoy, explaining how the company is using Marriott’s global reach and loyalty base while maintaining its independent identity.In this episode, you'll learn:How to scale boutique hotels without losing their identityWhy systems and SOPs are critical to independent hotel successThe business value of in-house design, marketing, and brandingHow Marriott Bonvoy is changing Palisociety’s customer acquisition strategyWhat major events like the 2028 Olympics could mean for Los Angeles hotelsThis episode is sponsored by Sip Tea: https://sip-tea-path.com/Watch the FULL EPISODE on YouTube: https://youtu.be/HNlQ5NDIyJoLinks:Jorgan on LinkedIn: https://www.linkedin.com/in/jorganvonstiening/Palisociety: http://palisociety.com/For full show notes head to: https://themodernhotelier.com/episode/324Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #323: Making Hotel Ownership and Commercial Real Estate Investing Accessible | with Davonne Reaves 27.08.2026 48min

  What does it really take to own a hotel, and how can more people gain access to hotel investing?In this episode of The Modern Hotelier, Davonne Reaves, founder and CEO of The Vonne Group and Vesterr, shares her journey from working on the front lines of hospitality to becoming a hotel owner, investor, entrepreneur, and advocate for greater access to hotel ownership.Davonne explains how her grandmother’s hospitality influenced her career, what she learned at Hyatt Regency Atlanta, and how hotel consulting and asset management opened her eyes to the business of hotel ownership. She also shares why she created Vesterr to connect commercial real estate deal sponsors with investors.David, Steve, and Davonne also explore the growing role of AI in hotel investing—and why some parts of the acquisition process still require a human touch.Davonne shares candid advice for young entrepreneurs and women entering the industry: stay authentic, keep learning, find mentors, work hard, and never let someone else's “no” stop you.In this episode, you'll learn:What working in hotel operations taught her about ownershipHow to evaluate a hotel investment opportunityWhy the sponsor, location, brand, and operator matterWhere human expertise remains essential in hospitalityAdvice for aspiring hotel owners and young entrepreneursWatch the FULL EPISODE on YouTube: https://youtu.be/v4Ju_rdcVd8Links:Davonne on LinkedIn: https://www.linkedin.com/in/davonnereavesVesterr: https://www.vesterr.com/For full show notes head to: https://themodernhotelier.com/episode/323Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #322: Boutique Service, Authentic Design, and Cultivating Hospitality’s Future | David Bowd of Salt Hotels 25.08.2026 45min

  In this episode, Steve Carran and David Millili sit down with David Bowd, co-founder and owner of Salt Hotels, for a candid conversation about hospitality, leadership, design, service, and the future of independent hotels.David shares how growing up in a small village in Staffordshire, England, and working in a local pub sparked his passion for hospitality. He also talks about leaving school at 16, discovering that the kitchen wasn’t for him, and building a career that would take him through some of the most influential lifestyle hotels in the world, including St. Martin’s Lane and Sanderson, as well as working alongside hospitality icons Ian Schrager and André Balazs.David explains why he founded Salt Hotels and the philosophy behind combining thoughtful design, personalized service, and a strong sense of place. He also shares why memorable hotels are ultimately created by people—not just beautiful spaces—and tells a powerful story about turning a hotel disaster into an unforgettable guest experience.In this episode, we discuss:The philosophy behind Salt HotelsWhy people and service create memorable hotel experiencesHow independent hotels can build visibility and commercial successAI’s role in hospitality and the importance of human connectionWhy every hotel should feel connected to its locationWatch the FULL EPISODE on YouTube: https://youtu.be/gB-NcS4Aj18 This episode is sponsored by Sip Tea: https://sip-tea-path.com/Links:David Bowd on LinkedIn: https://www.linkedin.com/in/davidbowd/ Salt Hotels: https://www.salthotels.com/For full show notes head to: https://themodernhotelier.com/episode/322Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #321: How Streamlining Procurement Can Help Hotels Thrive | with Jesse Messitte 20.08.2026 30min

  How can hotels make smarter purchasing decisions, control costs, and use technology to work more efficiently?In this episode, David Millili and Steve Carran sit down with Jesse Messitte, Vice President of Strategy and Business Operations at Avendra International, for a great conversation about the world of hospitality procurement.Jesse shares his journey from working at Hyatt to spending more than two decades at Avendra, and how his background in data, technology, and hospitality shaped the way he approaches procurement.Jesse talks about his career advice for hospitality professionals who want to make the move from hotel operations into technology.It’s a practical conversation about procurement, technology, AI, and the behind-the-scenes work that can ultimately help hotels deliver a better experience for their guests.In this episode, you’ll learn:How group purchasing organizations help hotels reduce costs and improve purchasing performanceWhat hoteliers should consider when selecting procurement technologyWhy hotels should focus on business objectives before adopting new technologyThe best practices for creating consistent and efficient procurement processesWhether you're a hotel owner, operator, management company, or hospitality technology professional, this episode offers practical insights into making procurement more strategic and using technology to help hotels thrive.Watch the FULL EPISODE on YouTube: https://youtu.be/xhOk-Xcmzrc This episode is sponsored by Avendra International: https://www.avendra.com/en/us/  Links:Jesse on LinkedIn: https://www.linkedin.com/in/jesse-messitte/ Avendra International: https://www.avendra.com/en/us/For full show notes head to: https://themodernhotelier.com/episode/321Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #320: Hotel P&L Benchmarking & The Impact of the World Cup | with Jan Freitag & Amanda Hite 18.08.2026 19min

  In this special episode, David Millili sits down with industry leaders at the Hotel Data Conference in Nashville to explore the latest trends shaping hotel profitability, benchmarking, revenue management, and mega-event performance.First, Amanda Hite, President of STR, shares how new P&L benchmarking capabilities within CoStar with STR Benchmark are helping hotel owners, operators, management companies, and asset managers better understand more than 100 revenue and expense line items. She discusses profit flow analysis, rising undistributed expenses, declining margins, asset profitability, and how AI-powered tools could help hoteliers identify the data that matters most for improving revenue and profitability.Then, Jan Freitag of CoStar breaks down the hotel revenue impact of the 2026 FIFA World Cup and explains why its impact was closer to 30 Super Bowls rather than the 104 suggested by FIFA's president. He explores ADR growth, occupancy trends, international versus local demand, match-day pricing, minimum-stay restrictions, and the lessons hotel revenue leaders can apply to future mega-events, including the Olympics. In this episode, you'll learn:How P&L benchmarking can reveal opportunities to improve hotel profitabilityWhy rising undistributed expenses are putting pressure on hotel marginsWhat Could AI and Natural-Language Analytics Mean for the Future of Hotel Decision-Making?Why Did the World Cup’s Hotel Impact Differ from the Super Bowl?Watch the FULL EPISODE on YouTube: https://youtu.be/oepa3lq-EdU  Links:Jan on LinkedIn: https://www.linkedin.com/in/janfreitag/Amanda on LinkedIn: https://www.linkedin.com/in/amandawattshite/CoStar Group: https://www.costargroup.com/For full show notes head to: https://themodernhotelier.com/episode/320Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #319: The Opportunity in Getting Hotel Tech Integrations Right | with Kelly Popp 13.08.2026 11min

  What happens when hotel teams have plenty of technology but still struggle to work from the same information?In this special HDC Nashville episode of The Modern Hotelier, David Millili sits down with Kelly Popp, Vice President of Business Development, Americas, at Access Hospitality, to talk about one of the biggest challenges facing hotel commercial teams today: the “toggle tax” created by disconnected systems and siloed departments.Kelly explains how fragmented tech stacks can make it harder for revenue, marketing, and commercial teams to make informed decisions—and why better integration is becoming essential as hotels move toward AI-powered technology.We explore what hotels need to get right before AI can deliver real business value, why clean and connected data matters, and how transparency can keep humans in control of AI-driven decisions.In this episode, they cover:Why disconnected tech stacks create silosThe importance of integrated hotel technologyHow EVO is changing the way hoteliers workWhy hotel content and personalization matterWatch the FULL EPISODE on YouTube: https://youtu.be/RgkxqJEWExo  Links:Kelly on LinkedIn: https://www.linkedin.com/in/kelly-popp-b5404a6/Access Hospitality: Hotels & Casinos Americas: https://www.theaccessgroup.com/For full show notes head to: https://themodernhotelier.com/episode/319Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #318: From On-Property to Expedia to Hotel Technology | with Nick Farrell 12.08.2026 38min

  What happens when you combine hands-on hotel experience, OTA expertise, hospitality technology, and a test-and-learn mindset? In this episode of The Modern Hotelier, David Millili sits down with Nick Farrell, Senior Vice President and Head of Sales at Phunware, to explore his journey from working on-property to Expedia and into the world of hospitality technology.Nick explains why hotels should embrace a test-and-learn mentality, how AI can turn guest data into actionable insights, and why technology should ultimately give hotel employees more time to focus on what matters most: creating meaningful human connections with guests.In this episode, you’ll learn:What working at Expedia taught him about distribution, digital marketing, and demandWhy a test-and-learn mindset is critical for hotelsHow AI and guest intelligence can transform the hotel experienceThe opportunities hotels are missing between check-in and check-outHow AI Concierge technology can personalize recommendations for guestsIf you're interested in hotel technology, AI in hospitality, guest experience, hotel revenue, hospitality innovation, hotel distribution, ancillary revenue, and the future of the hotel industry, this episode is a must-watch.Watch the FULL EPISODE on YouTube: https://youtu.be/XXWIowhCp8Q Links:Nick on LinkedIn: https://www.linkedin.com/in/nfarrell1/Phunware Hospitality: https://www.phunware.com/For full show notes head to: https://themodernhotelier.com/episode/318Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #317: Navigating the Shifts Disrupting the Hotel Industry | with Kathleen Cullen 11.08.2026 32min

  The hotel industry is undergoing a major transformation—and hotels that continue operating the way they always have may struggle to keep up.In this episode, David Millili sits down with Kathleen Cullen, Executive Vice President of PTG Consulting, to unpack the major shifts disrupting hospitality today. From the rise of AI and changing distribution models to B2B discount stacking, revenue management, technology, and evolving sales strategies, Kathleen shares what hotel leaders need to understand to stay competitive.Kathleen explains why hotels must rethink how they approach revenue, sales, marketing, PR, distribution, and technology—and why profitability, not simply top-line revenue, should be the ultimate goal. She also discusses how AI is changing the way travelers discover hotels, why fast and accurate responses to RFPs are becoming critical, and how independent hotels can use their flexibility as a competitive advantage.In this episode, you'll learn:How B2B distribution and discount stacking are disrupting hotel ratesWhy AI is becoming a new audience hotel must be discoverable throughShould Hotel Leaders Prioritize Profitability Over RevenueThe hotels can rethink sales and RFP response strategiesWhy creating a unique hotel story and customer experience mattersWatch the FULL EPISODE on YouTube: https://youtu.be/uBEODwtL2xYLinks:Kathleen on LinkedIn: https://www.linkedin.com/in/kathleen-cullen-ptgconsulting/PTG Consulting: https://www.ptgconsulting.com/For full show notes head to: https://themodernhotelier.com/episode/317Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #316: What It Takes to Lead Luxury Resorts | with Robert Marusi of Hotel Del Coronado & Grand Wailea 06.08.2026 30min

  Robert Marusi shares the leadership principles, technology strategies, and commercial mindset that have helped him lead some of the world's most iconic luxury resorts, including Hotel del Coronado and Grand Wailea.In this episode, Steve and David speak with Robert Marusi, Commercial Director of Hotel del Coronado and Grand Wailea, about how AI, personalization, and data are transforming the hospitality industry. He also explains why human connection remains at the heart of delivering exceptional guest experiences.Robert reveals why agility, continuous learning, and a growth-focused mindset are essential for today's hotel leaders. He also explains how luxury hotels can prepare for AI-powered search, create unforgettable guest experiences through recognition, and leverage technology without sacrificing the personal touch that defines hospitality.In this episode, you'll learn: How luxury hotels are using data to personalize every stay  The importance of recognition in creating loyal guests  How LLM search is changing hotel websites and digital marketing  Why agility is the ultimate competitive advantage in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/QSZA_bDu-z8Links: Robert on LinkedIn: https://www.linkedin.com/in/robert-marusi-b6267739/Hotel del Coronado: https://www.hoteldel.com/For full show notes head to: https://themodernhotelier.com/episode/316Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #315: Managing the Vibe at the NYC Hard Rock Hotel | with David Salcfas 04.08.2026 50min

  What does it take to lead one of New York City's most iconic hotels? In this episode of The Modern Hotelier, we sit down with David Salcfas, General Manager of Hard Rock Hotel New York, to explore his remarkable journey from washing tables and filling ice bins at a racetrack with his father to leading one of hospitality's most recognizable lifestyle brands.David shares the leadership principles that have guided his career through 34 years with Marriott and into Hard Rock—leading from the front, building trust through action, creating unforgettable guest experiences, and empowering teams through empathy, accountability, and open communication.We also dive into what makes the Hard Rock brand unique, from its music-driven culture and immersive guest experiences to its people-first philosophy. Whether you're an aspiring hotel leader, a seasoned hospitality professional, or simply passionate about exceptional service, this episode is packed with practical leadership lessons and inspiring career insights.In this episode, you'll learn:How leading by example builds stronger teamsWhy empathy and accountability go hand in handThe importance of mentorship and networking in hospitalityWhat makes Hard Rock Hotel New York a one-of-a-kind guest experienceHow to create a culture employee genuinely want to be part ofWatch the FULL EPISODE on YouTube: https://youtu.be/UWc6X8U_-9ULinks:David Salcfas on LinkedIn: https://www.linkedin.com/in/davidsalcfas/ Hard Rock Hotel New York: https://hotel.hardrock.com/new-york/For full show notes head to: https://themodernhotelier.com/episode/315Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #314: World Cup Tourism, Booking Based on F&B, Creative Travel for Summer Vacations | Hospitality Hot Topics with Dean Compoginis 30.07.2026 19min

  In this episode of Hospitality Hot Topics, Steve Carran and David Millili are joined by Dean Compoginis, the iconic voice of The Modern Hotelier, to break down the biggest hospitality stories from July.They discuss how the World Cup boosted hotel revenue across the U.S., why food and beverage experiences are becoming a major factor in hotel bookings, and how the rapid expansion of AI data centers is creating new opportunities for extended-stay hotels. The conversation also explores how travelers are adapting their summer vacation plans despite rising costs and what these trends mean for the future of the hospitality industry.The episode concludes with an inspiring conversation about Dean's remarkable career—from commercial radio and hospitality technology marketing to becoming one of the industry's most recognizable voiceover artists.In this episode, you'll learn:How the World Cup increased hotel occupancy, ADR, and RevPARWhy hotel restaurants and food experiences are influencing booking decisionsThe impact of AI data centers on extended-stay hotel demandHow travelers are adjusting vacations amid higher travel costsWatch the FULL EPISODE on YouTube: https://youtu.be/zl1b8tGGjSkLinks:Website: http://www.deancompoginis.com/ Dean on LinkedIn: https://www.linkedin.com/in/deancompoginis/  For full show notes head to: https://themodernhotelier.com/episode/314Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #313: A Journey of Hospitality Innovation: From Cairo to Hotel Brand COO | with Karima Zaki 28.07.2026 52min

  What does it take to build a hospitality career that breaks barriers while staying ahead of constant industry change?In this episode, Steve Carran and David Millili sit down with Karima Zaki, COO of Town and Desert Hospitality, to explore her remarkable journey from immigrating to the United States without speaking English to becoming one of the first female hotel executives to lead major hospitality organizations.Karima shares the lessons she learned as the first female General Manager in Red Lion Hotels' history and later as Hilton's first female Area Vice President. She discusses why leadership is about guiding people—not managing them—how boutique hotels can embrace AI without sacrificing authentic guest experiences, and why collaboration between hotels, tourism organizations, and local communities is essential for long-term destination success.In this episode, you'll discover: Why embracing different cultures and experiences creates stronger hospitality leaders.  The leadership mindset that separates managing processes from leading people.  How boutique hotels can use AI strategically without losing the human touch guests value most.  What independent boutique hotels can offer that large hotel brands often can't replicate. Watch the FULL EPISODE on YouTube: https://youtu.be/uaYqYP268dcLinks:Karima on LinkedIn: https://www.linkedin.com/in/karimazaki/Town & Desert Hospitality: https://townanddesert.com/ For full show notes head to: https://themodernhotelier.com/episode/313Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #312: Relational Wellness is the Foundation of this Hotel | with Elizabeth Mullins 23.07.2026 52min

  What if the future of hospitality isn't just about exceptional service—but about creating meaningful human connection?In this episode, hosts David Millili and Steve Carran welcome Elizabeth Mullins, President of Evermore Hospitality and former executive with Ritz-Carlton and Disney, for an inspiring conversation on the future of guest experiences.Elizabeth shares her remarkable journey from discovering her passion for hospitality at just five years old to leading some of the world's most iconic hospitality brands. Drawing on decades of leadership across Ritz-Carlton, Disney, The Fifth Avenue Hotel, and Evermore Hospitality, she reveals why the industry's next competitive advantage is creating spaces that foster togetherness.The conversation explores Evermore Hospitality's innovative concept of relational wellness, designing destinations that help families, friends, and groups reconnect in an increasingly disconnected world. Elizabeth explains how hospitality can move beyond delivering outstanding service to creating transformational experiences that guests remember long after checkout.The episode also covers the evolution of independent luxury hotels, lessons from leading global hospitality brands, the growing role of AI in enhancing—not replacing—human hospitality, and practical ways hoteliers can intentionally design experiences that build lasting memories.In This Episode, You'll Learn: Why relational wellness is emerging as one of the industry's most important trends and how it helps combat loneliness through meaningful travel experiences.What it takes to design hotels and resorts that foster authentic human connection rather than simply providing accommodations.How AI can remove friction from the guest journey while allowing hospitality professionals to create more personalized, memorable experiences.The leadership principles Elizabeth learned from decades at luxury hospitality brands, including Ritz-Carlton, Disney, and The Fifth Avenue Hotel.How intentional service design and thoughtful programming help build unforgettable guest memories that inspire lifelong loyalty.Watch the FULL EPISODE on YouTube: https://youtu.be/v7xVRPx4e1oLinks:Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabeth-mullins-263935127/ Evermore Hospitality: https://evermoreresort.com/ For full show notes head to: https://themodernhotelier.com/episode/312Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #311: How Your General Contractor Executes Hotel Renovations Without Disruption | with Tom Kelley 21.07.2026 54min

  What does it really take to renovate a hotel while keeping guests happy, protecting reviews, and maximizing owner returns?In this episode, David Millili and Steve Carran sit down with Tom Kelley, CEO & President of Digney Holding Companies, to explore the business of hotel renovations, capital planning, and hospitality development. Drawing on decades of experience spanning architecture, Marriott, commercial real estate, and hotel construction, Tom shares practical insights into how owners can make smarter renovation decisions in today's rapidly evolving hospitality market.From navigating brand conversions and Property Improvement Plans (PIPs) to managing rising construction costs, tariffs, and supply chain volatility, Tom explains why successful hotel projects start with careful planning, financial discipline, and a relentless focus on the guest experience. He also discusses how owners can avoid costly over-investments, balance design with ROI, and execute renovations in occupied hotels with minimal disruption.Whether you're a hotel owner, operator, developer, investor, architect, or hospitality professional, this conversation offers valuable strategies for protecting asset value while creating exceptional guest experiences.In this episode, you'll learn: How to plan successful hotel renovations and brand conversions  Why due diligence should come before design decisions  The importance of aligning capital expenditures with long-term investment strategy  How hospitality design continues to evolve with changing guest expectations Watch the FULL EPISODE on YouTube: https://youtu.be/cxipY_2xW9IThis episode is sponsored by Digney-York Associates: https://digneyyork.com/Links:Tom on LinkedIn: https://www.linkedin.com/in/tom-kelley-84bba2aa/ Digney-York Associates: https://digneyyork.com/ For full show notes head to: https://themodernhotelier.com/episode/311Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #310: HITEC E20X 2026 Winners | with Mergim Kacija & Josh Ellis 16.07.2026 9min

  Live from HITEC 2026, we sit down with the winners of the prestigious E20X startup competition to explore the technologies redefining the future of hospitality.First, Mergim Kacija, CEO of Stayfull AI and the E20X Grand Prize winner, shares how his experience as a hotel owner inspired him to build an AI-native property management platform designed specifically for independent hotels. Learn how specialized AI agents can automate guest communication, revenue management, marketing, and daily operations while dramatically reducing technology costs.Then, we welcome Josh Ellis, CEO of Abra and the E20X People's Choice winner. Josh explains how Abra's guest intelligence platform unifies fragmented guest data across multiple systems, helping hotels deliver highly personalized experiences that strengthen guest loyalty and increase profitability.In this episode, you'll discover:How AI is transforming hotel operations and guest serviceWhy independent hotels are embracing AI-powered technologyThe value of unified guest data for personalization and loyaltyWhat it takes to win the hospitality industry's premier startup competitionWhat's next for two of hospitality's fastest-growing technology companiesWatch the FULL EPISODE on YouTube: https://youtu.be/m_E8AmNFjZwLinks: Mergim on LinkedIn: https://www.linkedin.com/in/investormergim/Stayfull.ai: https://stayfull.ai/ Josh Ellis on LinkedIn: https://www.linkedin.com/in/josh-ellis1126/Abra Hospitality: https://abrahospitality.com/For full show notes head to: https://themodernhotelier.com/episode/310Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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  #309: Think Global, Act Local: Insights from an International Hotelier | with Gonzalo Aguilar 14.07.2026 34min

  What does it take to lead one of the world's fastest-growing global hotel groups while staying true to the heart of hospitality?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Gonzalo Aguilar, CEO of Europe & Americas at Minor Hotels, to discuss his remarkable journey from restaurant manager to global hospitality executive. Gonzalo shares how growing up across multiple continents, learning from his father—a lifelong hotelier—and leading hotels around the world shaped his leadership philosophy and passion for creating exceptional guest experiences.The conversation explores Minor Hotels' global expansion strategy, its shift toward an asset-light growth model, the launch of new hotel brands, and the company's vision for expanding across the United States and Canada. Gonzalo also shares valuable insights on balancing global brand standards with local market needs, building strong owner partnerships, and why the best hotel leaders are deeply connected to their communities.In this episode, you'll learn: Why Minor Hotels is embracing an asset-light growth strategy  The company's expansion plans for North America  How new hotel brands are helping meet evolving owner and traveler needs  The importance of adapting global hospitality strategies to local markets  Why community engagement remains the foundation of exceptional hotel leadershipWatch the FULL EPISODE on YouTube: https://youtu.be/7on3C3IsOOoLinks:Gonzalo on LinkedIn: https://www.linkedin.com/in/gonzalo-aguilar-/Minor Hotels: https://www.minorhotels.com/enFor full show notes head to: https://themodernhotelier.com/episode/309Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.