The CU2.0 Podcast

Jaksot

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  CU 2.0 Podcast Episode 422 Overdrawn: The Continuing Fallout From Death of IBEW Local Union 712 Federal Credit Union 16.09.2026 40min

  Send us Fan Mail You know the sad story of IBEW Local Union 712 Federal Credit Union in Beaver PA in 2020. In an institution with assets of $7.7 million the CE) managed to run up $2,1 million in credit card debt. And in May 2020 NCUA conserved the credit union. RIP. Except now Andy Janning, a longtime credit union expert, is on the case with a new podcast OVERDRAWN that focuses on the human costs, systemic failures, and real world consequences of this credit union failure and...
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  CU 2.0 Podcast Episode 421 Ibby Dickson on Lobbying Today's Congress 09.09.2026 36min

  Send us Fan Mail What does a credit union lobbyist do? On the show to answer that question is Ibby Dickson, manager of federal advocacy at the League of Credit Unions, a multi-state league representing credit unions in Alabama, Georgia, Florida, Virginia and there’s a merger in the works with the League of Maryland and the District of Columbia. Can credit unions get their message across in today’s Washington DC? Spoiler alert but Dickson emphatically believes many on the Hill ar...
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  CU 2.0 Podcast Episode 420 Casap's AI Agents Tame Fraud at Chartway Credit Union 02.09.2026 46min

  Send us Fan Mail Casap was the best of show winner at Finovate fall 2025 and its business is this: building AI Agents for Disputes ‍and Fraud resolution and it now has 50+ clients that it won with attention grabbing claims: Resolve claims in minutes, not weeks. Earn lasting loyalty. Cut fraud losses. This is a universe undergoing immense change, mainly due to the rise of so-called first party fraud which has surged globally. This is in contradistinction to third party fraud and that of cour...
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  CU 2.0 Podcast Episode 419 AI Working Miracles in Arise Financial's Backoffice Operations 26.08.2026 44min

  Send us Fan Mail There are times when credit union discussions about AI and how it’s transforming their operations detour into a reprise of the classic Wendy’s commercial: Where’s the beef? That is: where are the measurable benefits arising from AI use? And then into my email box pops an email from Christian Klacko, CEO of Kintera AI, who says his tools can be integrated into a credit union’s backoffice operations in 10 days and that the results come quickly. What results? In a ca...
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  CU 2.0 Podcast Episode 418 Equipifi's Lo Smith on Why BNPL Just Keeps Growing 19.08.2026 40min

  Send us Fan Mail I will admit it, when I first heard about BNPL - buy now pay later - I snorted that layaway had died years ago. I was wrong. BNPL has become a huge marketplace. Federal Reserve data pegs it at around $160 billion in consumer credit products. And the scary bit for credit unions is that fintechs own over 90% of that market and they aren’t sharing with FIs. Enter Equipifi which has as its mission empowering credit unions and community banks to offer BNPL to their mem...
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  CU 2.0 Podcast Tursio Tells How to Get the Info You Need Out of Your Core - Fast and Easy 17.08.2026 36min

  Send us Fan Mail Corning Credit Union knew the answers it wanted were in the data on its Symitar core - the problem was getting the answers expeditiously so the information could be put to use when it was wanted. That wasn’t happening. Literally weeks could pass before the wanted information was in hand. Couldn’t it be faster? Corning Credit Union got in touch with startup Tursio. In this show Tursio co-founder and CEO Alekh Jindal tells about the solution his company craft...
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  CU 2.0 Podcast Episode 417 Saris AI and Grow Financial FCU Tell Why You Need to Know About Agentic AI 12.08.2026 45min

  Send us Fan Mail Agentic AI is coming to credit unions and Saris AI is helping lead the charge. What is Agentic AI? Agentic AI acts as an agent that autonomously executes multi-step workflows. That is, Agentic AI does. It doesn’t tell you what to do. It does it for you. Saris AI says it can automate 70% of tedious, complex back office tasks. It delivers a 300% productivity increase. And 9.8x cost reduction. A core focus is lending, but Saris AI also helps with ot...
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  CU 2.0 Podcast Episode 416 Constant AI's Catherine York Powers on Why You Need to Offer Skip a Pay 05.08.2026 36min

  Send us Fan Mail Call this a case of two scenarios. Here’s the background: a member calls and requests to skip a payment on a loan balance. The loan term will simply extend by a month, interest continues to be collected, and there’s a fee - usually between $15 and $60 - for setting up the skipped payment. In scenario 1 the customer service rep fields the call, talks with the member, checks to see if the member’s request complies with the institution's guidelines, and also checks to se...
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  CU 2.0 Podcast Episode 415 O2 Consulting Group's Bonnie Ortiz on Really Putting AI to Work in Your Credit Union 29.07.2026 48min

  Send us Fan Mail The headline on the CUInsight story grabbed my attention: AI for credit unions: Making “people-first” work even better. The author, Bonnie Ortiz, has also been a CU 2.0 Podcast guest before so I wanted to get her back on. Ortiz is the founder of 02 Consulting Group and, earlier in her career, she was the long serving COO at The Partnership Credit Union. She’s a level headed expert on matters credit union and, in today’s AI froth, a voice that’s rooted in credit union re...
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  CU 2.0 Podcast Kirk Drake's New CUSO Bringing AI to Credit Unions 27.07.2026 55min

  Send us Fan Mail What do we do next? That’s a question heard in most credit union executive suites and boardrooms and what it is focused on is AI. Artificial intelligence suddenly has become the tech that matters among credit unions but there’s just one problem: few actually have concrete ideas about how and where to use AI. Enter Kirk Drake, CEO of the digital consultancy CU 2.0, author of the 2020 book FINANCIAL which put an early spotlight on AI and credit unions. He now has jo...
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  CU 2.0 Podcast Episode 414 Student Choice CUSO Introduces Employer Choice Small Dollar Loans for Employees 22.07.2026 46min

  Send us Fan Mail The Student Choice CUSO, built around student loans, is expanding and now has introduced a program that will enable credit unions to issue small dollar, emergency loans to members with no credit check. These are not payday loans. Interest rates are capped at 18% per NCUA policies. How can this be? On the show is Scott Patterson, ceo of Student Choice, and the episode starts with a view into the current state of student loans and the big changes that are transf...
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  CU 2.0 Podcast Episode 413 Making Video Magic with Storyfi, the New CUSO of the Year 15.07.2026 44min

  Send us Fan Mail Meet Storyfi - the NACUSO New CUSO of the Year for 2026. When I saw the press release I had to get Nick Olexa, CEO of Storyfi, a Michigan based CUSO owned by six Michigan credit unions. What Storyfi is doing is important - it’s harnessing video to help credit unions tell their stories and it’s working within credit union budgets. That matters because, nowadays, video is the globe’s communication tool of choice. Whether it’s a 7 second video on Faceboo...
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  CU 2.0 Podcast Newsflash: Is Now the Time for the Safe Banking Act to Become Law 13.07.2026 16min

  Send us Fan Mail Is the country finally ready for a safe banking act that in effect legalizes cannabis businesses at the federal level? In recent years multiple bills doing essentially that were passed by the House of Representatives only to be buried in a Senate committee that never reported it out for a floor vote. There’s a new House bill in play and this time may be the charm, says Terry Mendez, CEO of Safe Harbor and a past podcast guest. Safe Harbor has provided the tools cred...
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  CU 2.0 Podcast Episode 412 Jack Henry and SELCO on Fraud Trends You Need to Know Today 08.07.2026 50min

  Send us Fan Mail Title this show everything you need to know about fraud today but have been afraid to ask. Start with this: Fraud is big and getting bigger. That is the worrisome message delivered by Rene Perez, a fraud expert with Jack Henry, and seconded by Stephanie Ziegler, director of financial investigations at SELCO, a $2.8 billion credit union headquartered in Oregon. Perez is on the show to discuss Jack Henry’s new Financial Crimes Defender tool and Ziegler and SELCO are early...
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  CU 2.0 Podcast Episode 411 Travis Credit Union CEO Kevin Miller on Why Bankers Make Good CU CEOs 01.07.2026 46min

  Send us Fan Mail Can a banker successfully transition into a senior role in a credit union? Can a credit union deploy a financial wellness initiative that also works as a competitive edge in marketing? Kevin Miller, CEO of $5.7 billion Travis Credit Union in Northern California, is on the show today and he is guilty of that banking background but he has logged 4+ years as Travis CEO. And he also strongly believes that not only are financial wellness initiatives a key part of a cr...
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  CU 2.0 Podcast Episode 410 The Credit Union of the Future Meets AI - BoxD CEO Nenuca Syquia Explains 24.06.2026 52min

  Send us Fan Mail Two threads run through this show: the human impacts of AI and the credit union of the future. Ultimately the threads are connected. If a credit union is its people, what is it when AI does an increasing amount of the work in a credit union? On the show to explore these ideas is Nenuca Syquia, CEO of BoxD, “Better Organizations by Design,” a Silicon Valley consultancy. Herself a longtime credit union member, Nenuca is convinced there are important roles for credit...
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  CU 2.0 Podcast Episode 409 Instant Payments Have Come to Smaller Credit Unions 17.06.2026 45min

  Send us Fan Mail When will instant payments come to smaller credit unions? Perhaps the better question is: Will instant payments ever come to smaller credit unions? On the show are Bob West, CEO of CUSO CU*South, which serves some 360 credit unions (in 42 states, not just the south), and Keith Riddle of Payfinia, which has launched an instant payment platform that integrated with CU*South’s technology - meaning it’s straightforward for a CU*South customer to integrate into Payfini...
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  CU 2.0 Podcast Episode 408 Raisin's Alastair Wood Brings High Yield Savings Accounts to Credit Unions 10.06.2026 39min

  Send us Fan Mail How does a lawyer - by education and employment history - become a top executive at fintechs? Good question. But here’s another one: how can a fintech help credit unions win members for savings accounts paying in the vicinity of 4% APR? On the show is Alastair Wood, CEO of Raisin, a fintech that helps credit unions market innovative products - high yield savings included - to attract new members. Understand, Raisin does essentially all the lifting involved ...
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  CU 2.0 Podcast Episode Joshua Evans on AI and Credit Unions: Are You Losing Your Human Touch? 03.06.2026 41min

  Send us Fan Mail Can a credit union be a credit union without human employees? Are credit unions, in the age of AI, at risk of losing the humanity that distinguishes them? In this provocative episode, keynote speaker Joshua Evans, who bills himself as an expert on the workplace of the future, talks about how AI is transforming credit unions, how parts of this are to the good, but, he insists, credit unions need to maintain their humanity. That’s a lot to think about but it’s thinking th...
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  CU 2.0 Podcast Episode 406 Summit CU's James Grenon on Careful vs Courage 27.05.2026 33min

  Send us Fan Mail Careful or courageous? Which are you? James Grenon, vice president of administration at Summit Credit Union, a mid-sized institution in North Carolina, raised exactly that question in a recent CUInight story entitled: “Careful or courageous: The leadership choice that shapes culture.” Regular listeners know I have a bugaboo about what I see as the unhealthy risk aversion of many CU executives and boards so you can guess I am all in on Grenon’s topic. Grenon sets the s...