CACM CHAT - HOA LIFE

Jaksot

• Women Who Lead: Growth, Service, and Community Management 03.06.2026 58min

  In this week’s episode, Communications Manager, Celeste Huecias sits down with industry leaders Bonnie Basham, CAMEx, CCAM-PM.AA.CI, CAFM, and Adriana DaSilva, CAMEx, CCAM, for a conversation on leadership, industry involvement, and the evolving world of community management. Bonnie and Adriana share their experiences as women in leadership, what inspired them to serve on the board, and the lessons they've learned throughout their careers. They also discuss managing diverse communities across California, current industry trends, and offer advice for professionals looking to grow into leadership roles. Whether you're an emerging leader or a seasoned manager, this episode is packed with insights, inspiration, and practical takeaways for your professional journey.--Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Polished or Overlooked? The State of Professionalism Today 29.04.2026 50min

  In this episode of CACMChat: The HOA Life, host and communications manager, Celeste Huecias sits down with Jeff Farnsworth, CAMEx, CCAM-PM.ND, of Steward Property Services, Inc. to discuss the evolving state of professionalism in the community management industry.From the lasting impact of first impressions to the day-to-day habits that define a true professional, Celeste and Jeff explore what it really means to show up in today’s workplace. They break down key areas like attire, email etiquette, and communication style, while also highlighting the small details that can make—or break—your professional presence.Through a leadership lens, the conversation dives into how executives and decision- makers perceive professionalism, and how those perceptions can directly influence career growth and new opportunities. They also touch on where professionals tend to miss the mark, whether the industry has become too casual, and how individual actions contribute to the broader reputation of the field.Whether you’re new to the industry or looking to sharpen your edge, this episode is packed with practical takeaways to help you elevate your professionalism starting today.This episode is sponsored by BTC Bob Tedrick Construction Inc.--Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• AI and the Future of CAM Marketing 25.03.2026 37min

  AI is already changing how boards find and evaluate CAM firms—and it may be deciding who makes the shortlist before you even know you’re in the running.In this episode, host Celeste Huecias sits down with John Leuterman of Big Rock Marketing to break down all things AI—from tools like ChatGPT and Perplexity to how they’re reshaping marketing in our industry.From SEO and proposals to marketing and client service, they share what your company should be doing right now to keep up.Whether you’re a CAM executive, part of a marketing team, or just keeping up with the digital landscape, this episode delivers practical tips on using AI—without losing what makes your firm unique.Let AI do the busy work—your expertise is what wins business. Listen today!This episode is sponsored by Big Rock Marketing.--Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• The Role of a Community Manager: Then vs. Now 25.02.2026 1t 9min

  Join us for a special conversation as Communications Manager, Celeste Huecias, sits down with Karen Conlon, MCAM, CACM’s first CEO. The two will explore the evolution of community management over the decades. From the early days of managing associations and communities without the tech tools we rely on today, to the modern landscape shaped by software, social media, and ever-changing regulations, Karen shares her unique perspective on how the profession has adapted and grown.Celeste and Karen touch on the origins of CACM, the lessons learned from decades of advocacy, and the ways managers have modernized their approach to meet the needs of today’s communities. Whether you’re a seasoned manager or just starting out, this episode offers insights, stories, and advice on thriving in a role that continues to evolve.--Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Smart Start: How Managers Can Plan for a Successful Year 28.01.2026 43min

  What does it really take to plan for a successful year—especially when the unexpected comes your way?In this episode, host Celeste Huecias of CACM sits down with Samantha Soogian, CCAM, Director of Management Services at the Community of Harbor Bay Isle Owners Association, to talk about the power of organization, strong planning, and the role teammates play in navigating the unexpected. From managing teams and properties to handling real-life curveballs, Samantha shares how being organized, and leaning on the right people, creates clarity, confidence, and resilience.We dive into mindful tips and practical strategies managers can use to stay organized throughout the year—or even just at the end of a long day. If you’re looking for simple, realistic ways to feel more prepared and less overwhelmed, this conversation is for you.Don’t miss this powerful start to the new year—listen today.--Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Reflection, Resilience & Looking Ahead 30.12.2025 12min

  As the year comes to a close, we’re taking a moment to reflect on the challenges, growth and resilience that defined this year for our community.In this special end-of-year holiday episode, we look back on the moments that mattered most — from the impact of the LA fires and the incredible compassion shown by our members to the education, advocacy and professional development efforts that moved our industry forward.We highlight key milestones, including our Northern and Southern California Law Seminars, manager-focused webinars, legislative advocacy in Sacramento, expanded education programs and the completion of our industry compensation study. We also share how CACM showed up for members during difficult times through resources, relief initiatives and ongoing support.As we look ahead to 2026, this episode is about gratitude, connection and momentum — and a reminder that together, we continue to strengthen the future of community management.Thank you for being part of our community, and happy holidays from all of us at CACM.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Finding Your Rhythm: Work-Life Balance Strategies 02.12.2025 50min

  In this episode, we’re joined by Kylie Decker, CAMEx, CCAM from Powerstone Property Management, ACMC and a member of CACM’s Board of Directors, for an honest and timely conversation about what work–life balance really means in our industry today. Kylie shares her leadership perspective on how expectations around balance have evolved in recent years and why the community management world often struggles with boundaries. She also dives into practical, realistic habits that help her recalibrate when things get overwhelming, the small routines that make a big difference and the role leaders play in modeling healthy work rhythms. Whether you're a new manager, a seasoned pro or simply trying to create healthier space between work and life, this episode is full of grounded insights and actionable takeaways you can put into practice right away.Tune in to gain a fresh perspective on balance, leadership and the habits that help us sustain long, fulfilling careers.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• The Power of Appreciation 18.11.2025 37min

  In this Thanksgiving-themed episode, we’re exploring the power of appreciation—and how simple recognition can strengthen community relationships, build trust and highlight the everyday moments that make this industry so special.Guest host, Celeste Huecias, CACM Communications Manager, is joined by Brittney Zaragoza, CACM’s Regional Assistant for Northern California. With years of experience in both portfolio and onsite management before joining CACM, Brittney brings a unique, front-line perspective on what genuine appreciation looks like and why it matters. Together, we share real stories from the field, talk about the impact of recognizing wins both big and small and discuss how appreciation creates stronger, more connected communities. Whether you’re a seasoned manager, an industry partner or brand-new to the field, this episode offers warm, practical insight into bringing more gratitude into your work and your community.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Leading with Excellence: How Leadership and Education Drive Client Satisfaction 04.11.2025 37min

  In this episode of CACM Chat; The HOA Life, Celeste Huecias of CACM sits down with Victoria Gish, CCAM, a Vision Award recipient for Leadership and Educational Excellence, to explore what it truly takes to create lasting client satisfaction in community management.Together, they unpack how strong leadership and continuous education go hand-in- hand with building trust, improving communication, and strengthening relationships with boards and homeowners. From defining what satisfying clients may look like to sharing real-world experiences and lessons learned, this conversation offers inspiration and practical insight for every community manager — whether you’re new to the field or a seasoned leader.Tune in to discover how educating with purpose, leading with confidence and keeping humanity at the heart of your work can transform the client experience and elevate the entire community.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• The Sh*t that Really Happens: Community Shockers Edition 21.10.2025 30min

  In this episode of CACM Chat: The HOA Life, we dive into part two of The Sh*t That Really Happens: Community Shockers Edition. Host Celeste Huecias, Communications Manager at CACM, reunites with Robert Sides, CCAM-HR.LS, to unpack the wild, unbelievable and sometimes jaw dropping stories community managers face in the field.From unexpected, naked encounters to tough situations that test patience, professionalism and morals, this episode brings you the real-life chaos of community management — complete with insightful takeaways and a few laughs along the way.Tune in for candid stories, valuable lessons and pure “did that really happen?” moments that prove the truth in HOA life is often stranger than fiction.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• The Sh*t That Really Happens: Media Edition 07.10.2025 51min

  In this episode, host Celeste Huecias, Communications Manager at CACM, sits down with Robert Sides, CCAM-HR.LS, from Regatta Seaside Homeowners Association, to dive into the wild world of media and management. From Tom Cruise-worthy characters to jaw-dropping news stories, they unpack the unpredictable (and sometimes unbelievable) moments that happen when community management meets the press.Get ready for the relatable stories of feeling like Sherlock Holmes, candid insights, a few laughs and real talk about the sh*t that really happens when managers find themselves in the media spotlight.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Pathways to Certification: CACM’s New College Partnership 23.09.2025 16min

  In this episode, host Celeste Huecias of CACM sits down with Pauline Madduma, CACM’s Director of Education & Credentialing, to share an exciting new opportunity in the world of community management education.CACM has partnered with Santiago Canyon College to launch a Community Management Program designed to prepare the next generation of industry professionals. Tune in to learn about what this program offers.Whether you’re starting your career or leveling up your skills, this program provides the foundation to thrive in the fast-growing field of community management. From ethics and legal compliance to practical management tools, students will gain the knowledge and connections they need to succeed.Don’t miss this episode and click here to learn more.https://cacm.org/education/santiago-canyon-college/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Leadership Lessons from The Rob & Rob Show 09.09.2025 1t 12min

  This week’s episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM dives deep into the world of leadership, mentorship, the importance of setting healthy boundaries in our industry and more. Joining the conversation are Robin Romo, CAMEx, MCAM-HR, and Robert L. Smith, MBA, CCAM-HR, who bring their insight, experience and practical advice to the table. Together, they share valuable perspectives on professional growth, balancing responsibilities and fostering strong connections while maintaining balance.Whether you’re a seasoned professional or just starting out, this episode is packed with takeaways you won’t want to miss.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Your CACM Roundup: Events, Legislation & New Faces 26.08.2025 17min

  Join guest host and CACM Communications Manager, Celeste Huecias, for a quick roundup of all the latest news and happenings at CACM! From upcoming Fall Forums and our High Rise & Large-Scale Summit to Golf Trick-or-Tee events, legislative updates on AB 130 and a warm welcome to our newest team members—Celeste covers it all and more. Stay in the loop and get ready for another exciting season with CACM!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• When Insurance Gets Wild: A FAIR Plan Deep Dive 12.08.2025 55min

  In this episode of CACMChat: The HOA Life, CEO Tom Freeley welcomes Charlotte Allen of Socher Insurance Agency, a HUB International Company, for a myth-busting conversation about the California FAIR Plan. Drawing on over 20 years in the HOA insurance industry and on her recent article on the topic, Charlotte breaks down what’s changed, what’s misunderstood and what community managers really need to watch out for.From wildfire risk and shrinking admitted markets to misleading guidance and growing confusion around surplus lines vs. the FAIR Plan, this episode and Charlotte’s article serve as a guide for navigating California’s complex insurance landscape with clarity and confidence.Tune in for real talk, expert perspective and practical tips for protecting your communities in today’s hard insurance market.Check out Charlotte’s article today: https://cacm.org/resources/california-insurance-regulations-article-by-charlotte-allen/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Grief to Growth: Happy Minds Network Highlight 29.07.2025 47min

  In this episode, guest host Celeste Huecias sits down with Karen Kokowicz, CCAM, President and Owner of Coro Community Management & Consulting, to explore the heartfelt journey behind the creation of Happy Minds Network, a peer-to-peer support group built by and for CID managers.With nearly 30 years in the industry, Karen shares how personal loss, professional insight and a desire for connection inspired her to build a space where community managers can find encouragement, empathy and collaboration. Her career has spanned portfolio management, on-site leadership, company ownership and service in key industry roles, including as co-chair of CACM’s LA Regional Committee. Today, she’s channeling that experience into creating a more supportive and sustainable future for CID professionals.Whether you’re a manager seeking support, a leader looking to foster wellness on your team or simply curious about the power of peer connection, this episode is a must-listen.For more information about Happy Minds Network, head to: happymindsnetwork.orgTo read the full article in our Vision Magazine, head to:https://issuu.com/californiaassociationofcommunitymanagers/docs/vision_-_fall_2024_final_issuuLinks & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• You Can’t Make This Stuff Up: The Sequel 15.07.2025 17min

  We’re back with another round of you’ve-got-to-be-kidding-me HOA stories! From emotional support chickens and elephant birthday requests to a homeowner who thought the HOA was a scam, these real-life manager submissions prove that truth is definitely stranger than fiction. CACM’s Celeste Huecias shares some of your wildest stories of community management. These tales are full of laughs, head shakes and moments that’ll make you say, “Yep, been there.”Have a wild HOA story of your own? Email us at podcast@cacm.org, we just might feature it next time.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Taking Chances and Tailoring Solutions: Small Business Highlight 01.07.2025 44min

  In this episode, CACM’s Celeste Huecias chats with Maria Hernandez, MCAM, CCAM- PM, about her 20+ year journey in community management and the launch of her company, Tailored Management Solutions (TMS).Maria shares what inspired her to start TMS, the importance of honesty and humility in leadership, and why taking chances can open new doors in the industry. A must-listen for anyone curious about building a business with heart in the HOA space.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Leading with Purpose: Inside the Role of a CACM Board Member 17.06.2025 34min

  What does it really mean to serve on the CACM Board of Directors? In this episode, host Tom Freeley sits down with Jeremy S. Wilson, CAMEx,CCAM, Vice Chair of CACM’s 2025 Board of Directors, for a candid conversation about board service, leadership and professional growth.From what inspired him to get involved to the day-to-day responsibilities of a board member, Jeremy shares how serving has shaped his career and why contributing to our industry in a small way is essential to creating a larger impact for managers everywhere. Interested in applying? The deadline to submit your application is August 14th at 5 PM. For more information, visit our website at www.cacm.org.If you’re thinking about stepping into a leadership role, this episode offers real insight—and inspiration.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat
• Ethics and Standards: Committee Insights 03.06.2025 34min

  In this episode of CACMChat: The HOA Life, guest host Celeste Huecias is joined by Kathryn Henricksen, CAMEx, CCAM, for an insightful conversation on ethics and professional standards in the community management industry. Kathryn shares her journey in the HOA world, her role within CACM’s Professional Standards Committee and why ethics are the foundation of effective, trustworthy management.The pair dive into what the Professional Standards Committee does, how it supports integrity in the industry and review key elements of CACM’s Code of Professional Ethics and Standards. Whether you're a community manager, board member or just curious about how professionalism shapes our field, this episode offers valuable takeaways and a reminder that when it comes to ethics, “you either have them or you don’t”.Resources mentioned:CACM Code of Professional Ethics and Standards:https://cacm.org/resources/code-of-ethics/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat