Telecom Reseller / Technology Reseller News

Jaksot

• 
  Leaseweb: Data Sovereignty Is Becoming a Business Strategy, Podcast 17.09.2026

  By Doug Green “Sovereignty really means control—control of your data, where it resides and whether you can move it.” In this Technology Reseller News podcast, Tim Mandell of Leaseweb expands on the recent TR article, “Sovereignty Is Becoming a Business Strategy – Not Just a Compliance Requirement,” and explains why data sovereignty is quickly becoming an MSP and channel opportunity. Mandell says sovereignty goes well beyond simply knowing where data is stored. The bigger questions are who controls the data, who can access it, what jurisdiction applies and whether an organization can move that data when business or regulatory requirements change. Compliance, he says, may represent a snapshot in time. Sovereignty is about maintaining control as conditions change. That challenge is becoming more important as businesses have spent years moving workloads and information into the cloud—sometimes without knowing exactly where that data ultimately resides. AI adds another layer of complexity. Organizations are creating and storing rapidly growing volumes of conversations, logs, training information and other data. That raises new questions about who can access the information, where it is being processed and whether the organization can retrieve or relocate it later. For MSPs, Mandell sees an opportunity to ask customers a simple question: “If you needed to move your most important data tomorrow, could you?” If the answer is no—or “I don’t know”—the MSP has an opportunity to help. Mandell also cautions against vendor concentration risk. Putting everything with one provider may simplify purchasing, but different workloads and different types of data can require different levels of security, performance, cost and control. That is one reason Leaseweb continues to advocate hybrid infrastructure. Some data may belong in the public cloud, some on bare metal, some at the edge and some in highly controlled environments. “The technology should follow the business outcome,” Mandell says. For MSPs, sovereignty therefore becomes another part of the trusted-advisor conversation: helping customers maintain flexibility, avoid unnecessary lock-in and design infrastructure that can change as their business changes. Read “Sovereignty Is Becoming a Business Strategy – Not Just a Compliance Requirement” on Technology Reseller News, and visit Leaseweb.com to learn more.  
• 
  SCTE TechExpo Expands Focus on AI, Converged Networks and Customer Experience, Podcast 17.09.2026 17min

  “The question is becoming less about how fast the network is and more about whether the customer had a great experience.” In this Technology Reseller News podcast, Janelle Morse of SCTE TechExpo previews the upcoming Atlanta event and discusses how the long-running broadband conference is expanding beyond traditional network technologies into AI, cloud, streaming, convergence and autonomous operations. TechExpo brings together the people who build, operate and evolve broadband networks, including operators, engineers, vendors and technology leaders. Morse says the event is increasingly focused on how different access technologies—fiber, DOCSIS, Wi-Fi, mobile and even satellite—work together to create a seamless customer experience. AI will be a major theme. Sessions will examine predictive service assurance, network diagnostics, fault detection, edge AI and agentic AI, including the longer-term goal of creating networks that can identify and potentially resolve problems before customers are aware of them. That also raises important questions around governance. “How do you govern that? Where does the human stay in the loop, and where do you establish the guardrails?” Morse says. TechExpo is also broadening the ecosystem represented at the event. AMC Global Media is joining as a co-host, reflecting the growing convergence between broadband infrastructure, streaming and entertainment. The event will also address network security and physical infrastructure threats through SCTE’s STRIKE initiative—Strategic Threat Response and Infrastructure Knowledge Exchange—which brings operators together to share intelligence and best practices around theft, vandalism and intentional damage. For attendees, Morse recommends combining the main-stage vision with deeper technical sessions, hands-on bootcamps, the exhibition floor and informal networking. More than 250 exhibitors are expected, along with focused meetups and training around areas including DOCSIS and fiber. “The biggest takeaway from an event can sometimes come from an unexpected conversation,” Morse says. Visit SCTE.org to learn more about SCTE TechExpo and registration.  
• 
  Leaseweb: AI Creates a Data Management Problem, Not Just a Compute Problem, Podcast 17.09.2026

  By Doug Green “Your opportunity to demonstrate value is to show that you understand what happens to the data.” In this Technology Reseller News podcast, Eli Lahr, Senior Solutions Engineer at Leaseweb, expands on a recent TR article examining one of the less discussed challenges of AI infrastructure: the data created around the workload itself. Leaseweb is an infrastructure-as-a-service provider offering bare metal, cloud hosting, object storage and network services. Lahr says much of the AI infrastructure conversation has centered on GPUs, but MSPs should be paying equally close attention to data. AI workloads do not simply consume training data. They also generate logs, artifacts, backups, metadata and other information that continues to grow as projects scale. That can quickly expose infrastructure bottlenecks. “The minimum amount of data for some training sets is now measured in petabytes,” Lahr says. “The question becomes where all of that data goes and how quickly you can get it back.” For MSPs, the answer is not simply more storage. Different data has different requirements. Some information needs extremely low latency and fast access, while logs or backups may be better suited to less expensive storage tiers. The challenge is putting the right data in the right place, at the right speed and at the right cost. Lahr also points to “data gravity.” As datasets grow, moving them between providers or locations becomes increasingly expensive and time-consuming. That makes decisions about where data is stored—and how close it is to compute—an important part of AI infrastructure planning. For MSPs, that creates an opportunity to move beyond simply supplying infrastructure. Customers may already know which GPUs they want. The channel partner can add value by understanding what happens when the project succeeds: how much data it will generate, where bottlenecks may appear and how the architecture will scale. “Ask what problem you’re solving and what success actually looks like,” Lahr says. Leaseweb combines automated infrastructure services with access to engineers who can work directly with customers and partners on those architecture decisions. Visit Leaseweb.com to learn more.  
• 
  NRS Helps MSPs Bring Enterprise-Grade Retail Technology to Small Businesses, Podcast 16.09.2026

  “Why leave money on the table when you can help the customer at the same time?” In this Technology Reseller News podcast, Elie Y. Katz, CEO of National Retail Solutions (NRS), discusses how technology is transforming independent convenience stores, restaurants, liquor stores and other small retailers—and why that creates an opportunity for MSPs and channel partners. NRS provides point-of-sale, payment, inventory, loyalty, e-commerce, delivery and security tools designed specifically for independent retailers. Katz says the company’s sweet spot is the one- or two-store operator that needs many of the same capabilities as a large chain but does not have a large IT staff. The NRS platform can help merchants manage inventory, monitor sales, receive customized low-stock alerts and integrate with delivery services including Uber Eats, DoorDash and Grubhub. That integration can have a direct impact on revenue. Katz points to his own restaurant, where adding delivery services is now generating several additional orders per day. NRS also helps retailers address shrink and employee theft. Its point-of-sale system can integrate with video surveillance and generate alerts around activity such as canceled transactions, open registers or other unusual behavior. For MSPs and channel partners, Katz says the opportunity is straightforward: many already have trusted relationships with local businesses that need these capabilities. Through the NRS partner program, providers can add point-of-sale, payment processing and other retail services to their existing customer relationships without having to become retail technology experts themselves. NRS is also targeting newer formats such as food trucks and small QSR operations with compact POS systems and kiosk integrations designed to manage in-person and delivery orders through a single platform. Visit NRSplus.com to learn more, or SellNRS.com for information about becoming an NRS partner.  
• 
  GenAIPI Builds an Enterprise AI Brain That Can Actually Do the Work, Podcast 16.09.2026

  “I wanted a to-do list that would do itself.” In this Technology Reseller News podcast, Jon Cheney, founder of the General AI Proficiency Institute, discusses how GenAIPI is helping organizations move from experimenting with AI to actually putting it to work across the business. Cheney says GenAIPI began as an AI training and advisory company after he saw how many successful businesses were still struggling to understand practical AI adoption. That work eventually led to GENA, the company’s enterprise AI platform. GENA stands for Generative Execution Neural Architecture. Cheney describes it as a central AI brain that connects with the applications a company already uses, including email, CRM, collaboration, finance and project-management platforms. The platform supports roughly 1,500 integrations and can work across systems such as Google Workspace, Slack, HubSpot, QuickBooks, Microsoft tools and others. Rather than simply answering questions, GENA is designed to take action. It can create and assign tasks, draft and send communications, work with company data, participate in meetings, identify follow-up items and execute authorized workflows. “The more you use GENA, the more valuable it becomes,” Cheney says. A major focus is enterprise governance. Companies can define exactly which employees can access particular systems, information and AI capabilities. An entry-level employee, for example, would not be able to access board meeting information simply because the AI has access to it. That makes GENA particularly relevant for MSPs and technology partners helping customers bring AI into complex existing environments. For Cheney, the opportunity is not limited to one vertical. Construction companies have been strong early adopters, but GenAIPI is also working with companies across professional services, healthcare, security and other industries. The larger goal is to make AI useful without requiring every employee to become an AI expert. Cheney also argues that AI should augment people rather than eliminate the human element. “People are still going to win,” he says. “AI can do a lot, but it can’t feel.” Visit GenAIPI.org to learn more.  
• 
  Korea ITAD Joins ITAD Association as Global Market Shifts Toward Specialized Providers, Podcast 16.09.2026

  By Doug Green “The global ITAD market dynamics have been changing.” In this special Technology Reseller News and ITAD Association podcast, I spoke with Tom Park of Korea ITAD, a new member of the ITAD Association, about the company’s role in South Korea and why Park believes the global IT asset disposition market is creating new opportunities for mid-sized and specialized providers. Korea ITAD has operated in the Korean market for 16 years, providing a full range of ITAD services including reuse, refurbishment, recycling, data sanitization, asset auditing, parts harvesting and data center decommissioning. The company operates two facilities near the Seoul metropolitan area totaling more than 32,000 square feet and works primarily with multinational organizations that have operations in Korea. Park says the company’s role is often to provide the trusted local component of a global ITAD program. Large multinational enterprises frequently engage global IT service and asset disposition providers, which then need qualified partners capable of delivering services locally while meeting international compliance requirements. “They are looking for local ITAD service providers which are very reliable and follow compliance in a global standard,” Park explains. Korea ITAD handles a broad range of technology assets, from laptops, desktops and servers to networking equipment, phones, displays and other electronics found in enterprise environments. Park’s own path into ITAD combines two disciplines that are central to the industry. His family business was in logistics, while his academic background was in IT. IT asset disposition offered an opportunity to bring those two areas together. That combination is increasingly important as ITAD becomes a global logistics, data security, sustainability and lifecycle-management business rather than simply an equipment disposal function. Park also discusses why Korea ITAD joined the ITAD Association. He believes the structure of the global market is changing. “The market has been led by large ITAD players’ domination,” Park says. “But currently, I am seeing that kind of trend moving towards the mid-size or niche service sector providers.” For Korea ITAD, membership creates an opportunity to build relationships with more ITAD providers around the world and participate in a community focused specifically on IT asset disposition services. Park also points to the Association’s emphasis on ethics, service integrity and industry standards as an important reason for joining. In the podcast, we discuss Korea ITAD’s capabilities, the role of trusted regional partners in global ITAD programs, the changing competitive landscape and the value of building an international network of qualified service providers. Learn more at itad.kr.
• 
  CallMiner: Better CX Starts with Smarter Automation, Podcast 15.09.2026

  “It starts with knowing what to automate.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Scott Kendrick of CallMiner discusses new research showing a significant gap between the adoption of customer experience automation and the quality of the experiences it delivers. CallMiner’s upcoming CX Landscape Report found that 99 percent of CX organizations use automation, but only 24 percent say it delivers very positive customer experiences. CallMiner is an AI platform for customer conversations. The company analyzes calls, chats, surveys, reviews and other interactions to help organizations understand what customers are saying and determine what the business should do next. Kendrick says the problem is not simply whether companies are automating, but whether they are automating the right interactions. One CallMiner customer assumed billing calls were a good target for automation. Analysis showed that many customers were actually calling for help setting up AutoPay. Automating that process could prevent future calls altogether. “That’s where smarter automation comes in,” Kendrick says. “You need to know what to automate, how to automate it and when a human should be involved.” CallMiner is also one of the founding experience providers working with Alianza Crux. Kendrick says the relationship can help CallMiner bring conversation intelligence and automation tools to smaller contact centers by simplifying access to voice traffic and integration. For MSPs and service providers, that creates an opportunity to help customers extract more value from conversations rather than simply transport calls. CallMiner can also generate real-time notifications and automated customer outreach based on what occurs during an interaction, helping companies close the gap between identifying an issue and acting on it. The new CallMiner CX Landscape Report will be available September 15. Visit CallMiner.com to learn more and download the report.  
• 
  Extreme Networks Launches Context-Aware AI Coworker for Network Operations, Podcast 14.09.2026 17min

  “AI is no longer just a chatbot. It is becoming a proactive coworker.” In this Technology Reseller News podcast, Hardik Ajmera, Vice President of Product Management at Extreme Networks, discusses the general availability of Extreme Agent One Coworker, a context-aware AI agent designed specifically for enterprise networking. Extreme Networks provides secure connectivity across enterprise environments, including wired and wireless networking, SD-WAN, campus, branch and data center infrastructure. Ajmera says the key limitation of generic AI in networking is context. A general AI model can explain networking concepts or suggest troubleshooting steps, but it does not automatically understand a customer’s topology, historical trends, policies, operating procedures or live network conditions. Extreme Agent One is designed to add that context. Built into Extreme Platform One, the AI continuously monitors the network, analyzes current and historical data and can proactively surface important issues before an engineer asks for help. “If it sees a severity-one issue, it does the legwork first,” Ajmera says. “It gathers the data, understands the impact and comes back with recommended steps.” The system can also help with troubleshooting, configuration guidance, knowledge-base access, evidence collection and support-case creation. For network teams, that means moving from reactive management toward a more proactive operating model. Ajmera says governance remains central to that transition. Extreme Agent One provides visibility into what data it used, how it reasoned through a problem and why it is recommending a particular action. Customers can also determine how much authority they want to give the AI. “Humans are still in control,” Ajmera says. “The key is that customers need a choice.” Extreme sees repetitive, time-consuming tasks such as issue analysis, troubleshooting and case creation as natural early candidates for AI automation, with more autonomous network operations developing over time as customers build trust. Extreme Agent One Coworker became generally available worldwide on August 31 and is available through Extreme Platform One. Visit ExtremeNetworks.com to learn more  
• 
  NTT Transatel and Samsung Bring Instant eSIM Connectivity to the Galaxy Z Series, Podcast 14.09.2026

  By Doug Green “No physical SIM, no Wi-Fi and no manual step from the end user.” In this Telecom Reseller podcast, I speak with Cédric Jarkowsky, Head of Product at NTT Transatel, about a major step forward for eSIM technology: giving a smartphone connectivity from the moment it is first powered on. NTT Transatel is working with Samsung to provide eSIM Bootstrap Connectivity for Samsung Galaxy Z series devices, initially in the U.S. The technology gives a new device access to 4G and 5G networks before the user has installed a physical SIM, connected to Wi-Fi or completed carrier enrollment. Jarkowsky explains that a bootstrap profile is loaded onto the device’s eSIM at the factory. When the phone is switched on, that profile can provide the connectivity needed for activation, software updates and carrier provisioning. “Bootstrap turns powering on a device into getting online,” Jarkowsky says, effectively collapsing several steps of the activation process into a much simpler experience. For Samsung, the approach can also reduce operational complexity. Instead of maintaining different SIM configurations and device SKUs for individual carriers and regions, a universal bootstrap profile can support devices across markets. The implications extend well beyond the consumer smartphone experience. For large enterprises deploying phones across a distributed workforce, bootstrap connectivity can simplify the process of getting devices into employees’ hands and connecting them to the appropriate corporate carrier profile. IT teams can avoid some of the logistical challenges associated with shipping physical SIM cards or manually provisioning devices. Carriers and service providers can benefit as well. Because the connectivity capability is already embedded in the handset, providers can provision their own services through applications, QR codes or remote profile installation without requiring a physical SIM. Jarkowsky also sees an opportunity for MSPs, MSSPs and channel partners delivering mobility services. Any provider packaging mobile connectivity, devices and related services can potentially benefit from a simpler activation and provisioning experience. The podcast also explores why Samsung selected NTT Transatel. Jarkowsky points to the company’s ability to provide 4G and 5G connectivity across more than 200 countries and territories, its distributed network infrastructure, and its ability to support deployments involving tens of millions of devices. Another important distinction is longevity. Rather than functioning only during the device’s first activation, the bootstrap service can remain available throughout the handset’s lifecycle. That becomes valuable when a phone is factory-reset, transferred to another employee, resold or moved to another country. The result is a technology that may change something users rarely think about until it goes wrong: the first few minutes of a device’s life. In this podcast, we discuss what eSIM Bootstrap Connectivity is, how Samsung is deploying it, what it means for enterprises and service providers, and how embedded global connectivity could reshape device provisioning in smartphones, IoT, connected vehicles and other enterprise applications. Learn more at transatel.com.
• 
  Nordian Simplifies Connectivity and Positioning for Physical AI, Podcast 14.09.2026 14min

  “Anything that moves, flies or floats needs to know where it is, stay connected and think for itself locally.” In this Technology Reseller News podcast, Michael Schramm, co-founder and CEO of Nordian, discusses how the company is building infrastructure for physical AI—from autonomous tractors and trucks to drones and other connected machines. Nordian combines three critical capabilities into a single platform: precise positioning, connectivity and edge computing. Schramm says manufacturers can already assemble those capabilities individually, but doing so may require five to ten different suppliers and considerable integration work. Nordian’s goal is to simplify that into a plug-and-play solution. The company provides centimeter-level positioning, cellular and satellite connectivity, and local computing resources that allow equipment to continue performing important functions even when internet access is unavailable. Nordian also works with Starlink in South America, including integrating Starlink Mini connectivity into its Ultralink platform. For trucking and logistics, Schramm says the technology can help eliminate connectivity and visibility gaps that occur when vehicles and trailers travel through rural areas. “About 70 percent of U.S. roads are in rural areas, so connectivity is not a given,” Schramm says. Nordian is already deployed across tens of thousands of autonomous devices and works extensively with agricultural equipment manufacturers in South America. The company is now expanding further into U.S. transportation and logistics. The opportunity also extends to drones, surveying equipment, autonomous machinery and other applications where reliable positioning and communications are mission critical. For MSPs, carriers and channel partners, Nordian presents an opportunity to participate in the growing physical AI ecosystem by helping customers connect and manage machines operating far beyond the traditional office network. Visit Nordian.com to learn more.  
• 
  TELCLOUD Helps Partners Turn POTS Replacement into a Channel Opportunity, Podcast 14.09.2026

  “We empower the channel to transform all that copper that’s being shut down.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, David Neva and Jake Jacoby of TELCLOUD discuss the continuing POTS replacement opportunity and how the company is helping service providers migrate legacy voice and life-safety systems. TELCLOUD is a white-label service provider focused on converting POTS lines and supporting legacy systems through a modern backend platform. The company sells through the channel rather than directly, giving MSPs and service providers a way to address copper shutdowns without building the entire solution themselves. Neva and Jacoby say the opportunity is becoming more urgent as carriers continue decommissioning copper infrastructure. That can impact elevators, fire alarms, emergency phones, fax lines and other systems that still depend on traditional analog connectivity. “The shutdowns are really pushing this market now,” Neva says. TELCLOUD has expanded its integration with the Alianza ecosystem and is already supporting a number of Alianza partners. The company can help with everything from field services and deployment to ongoing management, support and orchestration. Redundancy is also a major part of the solution. TELCLOUD can support multiple connectivity paths, including cellular, fiber and Starlink, which can be especially valuable in rural locations where traditional wired infrastructure may be limited. For MSPs and channel partners, the company offers a flexible model. Partners can use TELCLOUD primarily for its technology and platform, or they can opt for a more complete managed-service approach that includes deployment, billing and customer support with revenue sharing. The message to the channel is simple: do not wait for a customer’s legacy line to fail. TELCLOUD is encouraging partners to identify vulnerable customers now and move them to replacement services before outages force an emergency migration. Visit TELCLOUD.com to learn more.  
• 
  TransNexus Brings Branded Calling Revenue Opportunity to Service Providers, Podcast 14.09.2026

  “When a customer sees a name they recognize, a logo they trust and a call reason that matters, they’re much more likely to answer.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Jim Dalton, CEO of TransNexus, discusses branded calling and why he sees it as a new revenue opportunity for service providers. Branded calling allows a business call to display the company name, logo and call reason on the recipient’s device. Dalton says that added identity can make a major difference at a time when many consumers simply ignore calls from numbers they do not recognize. For businesses such as hospitals, alarm companies, auto dealers and other organizations that need customers to answer important calls, the value can be significant. Dalton says service providers can use branded calling both to differentiate their voice services and to create new revenue. “Voice has been stagnant for some providers,” Dalton says. “This gives them something new to take to their enterprise customers.” The opportunity can work on both sides of the call. Businesses may pay a premium to originate branded calls, while terminating service providers can potentially generate revenue for displaying that branding instead of paying for traditional caller-ID dips. TransNexus has been a longtime Metaswitch partner and sees branded calling fitting naturally into the expanding Alianza ecosystem. Dalton says the integration is relatively straightforward, making it easier for Alianza partners to add branded calling without rebuilding their voice platforms. Beyond branded calling, TransNexus also provides services around STIR/SHAKEN, FCC compliance, do-not-originate controls and robocall mitigation. The company is also working on new robocall detection capabilities designed to identify problematic traffic based on who is signing the call. Visit TransNexus.com to learn more.  
• 
  Jon Arnold: Alianza Crux Points Service Providers Toward Intelligent Communications, Podcast 14.09.2026

  “The value is in the conversation, not the call.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, independent analyst Jon Arnold of J Arnold & Associates discusses the launch of Alianza Crux, the event’s broader AI message and what the platform could mean for service providers trying to move beyond traditional telecom. Arnold describes analysts as the people who step back from individual products and look at the larger market: what is changing, why it matters and where the business opportunity may be heading. At Navigate, much of that discussion centered on Crux, Alianza’s new platform and strategy for helping service providers bridge the gap between legacy voice services and intelligent communications. Arnold says the challenge is significant because many carriers remain closely tied to PSTN-era technologies and business models while their customers are increasingly looking for AI-enabled, integrated communications. “The value is in the conversation, not the call,” Arnold says. Crux is designed to help service providers move in that direction by orchestrating new communications capabilities and bringing in what Alianza calls experience providers—voice AI and conversational AI companies building applications that carriers may not want to integrate themselves. That could allow service providers to offer more turnkey AI-powered services without having to build, test and manage every application independently. Arnold also sees trust as a central part of the strategy. For carriers, adopting AI and new communications models means trusting that the underlying platform can help them modernize without forcing them to abandon the customer relationships and infrastructure they already have. The opportunity, Arnold says, is not simply technological. Providers also need to find new revenue streams. “If you stay status quo, it’s not going to end well,” he says. Arnold says Navigate ultimately presented a model for migration: helping traditional communications providers move toward AI-enabled services while maintaining the reliability, identity and trust that have always been central to telecom. Visit JArnoldAssociates.com to learn more.  
• 
  DuVoice Opens the Hospitality Market to Alianza Partners, Podcast 14.09.2026

  “The hospitality vertical is something Alianza partners absolutely have access to.” In this Technology Reseller News podcast, Jon Dulude, CEO of DuVoice Corporation, discusses how the company helps service providers enter the hospitality market by connecting hotel phone systems with property management and billing platforms. DuVoice provides middleware that enables cloud communications providers to deliver hotel-specific features that are often required by major hospitality brands. Those capabilities include guest-name caller ID at the front desk, automated wake-up calls, guest voicemail and housekeeping status updates sent from room phones back to the property management system. Dulude says those features are important because many standard cloud communications platforms do not provide them natively. For Alianza partners, DuVoice has also deepened its integration with the platform. The company can now operate as an application server within the Metaswitch/Alianza environment, improving how DuVoice works with Alianza-based deployments. “That makes the hospitality opportunity much more straightforward for the reseller,” Dulude says. The opportunity also extends beyond basic compliance and hotel operations. DuVoice can use in-room phones for guest notifications, including restaurant promotions, spa offers, group messages and emergency alerts. Message-waiting indicators can help draw attention to those communications in a way that email or mobile messaging may not. Dulude says many MSPs and service providers have historically avoided hospitality because it appeared too specialized. His message is that the vertical is more accessible than many partners realize. DuVoice sells its software in more than 50 countries and works with service providers worldwide. Visit DuVoice.com to learn more.  
• 
  Grandstream Expands AI, Networking and Endpoint Opportunities for Partners, Podcast 14.09.2026

  “Let’s solve problems.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Darren Knapp of Grandstream discusses his new role with the company, Grandstream’s expanding portfolio and the opportunity for MSPs and channel partners to take a broader look at the vendor’s capabilities. Grandstream provides business communications and networking technology, including IP phones, cordless solutions, routers, switches, Wi-Fi access points and other infrastructure products. Knapp says one of the things that attracted him to Grandstream was the company’s willingness to invest in new areas while allowing him to remain connected to the communications channel. That includes AI. Grandstream is beginning to integrate AI directly into endpoints. Knapp demonstrated the company’s new GRP Pro phone, which includes an AI button on its wireless handset. A user can press the button and use voice commands such as “call Doug Green,” allowing the phone to search the directory and place the call automatically. “It’s simple today, but it’s a taste of what’s coming,” Knapp says. Grandstream is also exploring capabilities such as real-time translation, caller identification and technologies designed to help users distinguish legitimate communications from scams or AI-generated interactions. More than endpoints Knapp says many partners still primarily associate Grandstream with phones and analog telephone adapters, but the company’s portfolio now extends much further. Partners can deploy PoE switches, access points and communications endpoints while managing multiple device types through Grandstream’s GDMS cloud management platform. That combination can simplify deployment and management for service providers that want a more unified approach to customer environments. Grandstream is also continuing to work within the Alianza ecosystem, giving partners additional endpoint choices as they build services for customers. Knapp says the larger message is that Grandstream wants feedback from the channel. Rather than simply presenting a fixed product catalog, the company is looking for specific problems partners need solved and evaluating where new products or features can address them. “There’s a real appetite at Grandstream to solve things,” Knapp says. “Bring us the problem and let’s see what we can do.” Visit Grandstream.com to learn more.  
• 
  Datagate Helps Service Providers Monetize the AI Opportunity, Podcast 14.09.2026

  “These exciting new intelligent systems need to be billed, and they need to be monetized.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Mark Loveys, CEO of Datagate, discusses how AI is creating new revenue opportunities for telecom service providers—and how billing needs to evolve with it. Datagate is a telecom billing platform built for MSPs, CSPs and other service providers that resell communications services. The platform integrates with systems including ConnectWise, Halo, Autotask, QuickBooks and Xero, helping providers manage telecom pricing, usage and billing. Loveys says he is seeing service providers around the world move rapidly into AI-powered services, particularly intelligent voice agents and other communications applications. “What’s surprised me is the speed at which this is being adopted,” Loveys says. Many of these services start with voice but quickly move beyond simple call handling. AI agents can learn about the business, interact with customers and make decisions about how calls should be processed. That creates a new challenge: how do service providers price and bill for these services? Datagate is applying its existing usage-based billing expertise to AI, allowing providers to translate AI consumption, time and resources into billable services. Loveys is also enthusiastic about Alianza’s new Crux platform, which is designed to help service providers orchestrate data and deploy AI services more easily. “Products like Crux are making AI accessible and saleable,” Loveys says. Datagate plans to work alongside Alianza to help partners monetize those new services, while also supporting requirements around authentication, trust and data orchestration. For MSPs and channel partners, Loveys says the opportunity is clear: AI is becoming another layer of communications services that can be packaged, billed and sold to customers. Visit Datagate-i.com to learn more.  
• 
  Jeff Pulver: vCon Moves from Conversation Capture to a Trust Layer for the AI Era, Podcast 11.09.2026

  “We’re living in the agentic age of voice.” In this Technology Reseller News podcast, Jeff Pulver of the vCon Foundation discusses the upcoming fall VON+ events in Atlanta and why he believes voice is entering a new renaissance driven by AI, identity and trusted conversations. The three-day program begins October 13 with two parallel events: the 2026 vCon Summit and Voice AI Live. The vCon Summit will focus on virtualized conversations, implementations and emerging standards, while Voice AI Live will feature demonstrations from voice AI platforms. The following two days will bring together communications veterans, AI startups, network operators and other industry leaders for VON+, focused on the future of voice and conversations. Pulver argues that the industry must move beyond least-cost routing toward what he calls “purple routing”—prioritizing low latency, high-quality audio, security, identity and trusted paths rather than simply choosing the cheapest route. “In the age of AI, what matters is the lowest-latency signal, the most secure known route, high-quality voice and identity,” Pulver says. vCon as the conversation record Pulver also sees vCon becoming a foundational component of AI-era communications. A vCon can capture not only a voice call but also the broader conversation across channels—text, messaging, transcripts, documents and other interactions—and preserve the associated metadata and context. “vCons can turn conversations into an asset,” Pulver says. That capability can support compliance, portability and AI memory while helping organizations avoid locking conversation history into individual communications platforms. Pulver also points to future use cases involving agent-to-agent communications and capturing the reasoning and actions of agentic AI systems. The larger opportunity, he says, is for communications companies to rethink what voice becomes when AI is built into the experience rather than simply layered onto legacy telecom. “We need to be thinking for the future today,” Pulver says. “If we don’t, somebody new is going to come in and take the revenue.” The VON+ fall events take place October 13–15 in Sandy Springs, Atlanta. Visit Pulver.com, VONevolution.com or TheVConFoundation.com to learn more.  
• 
  Inlayer Builds a Trust Layer for Verified Human Communications, Podcast 11.09.2026

  “Software can’t fake physics.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, James Lee, CEO of Inlayer, discusses how the company is evolving beyond Phonism and building a new trust layer for communications in an era of AI-driven fraud. Inlayer owns Phonism, known for SIP device management and security. Lee says the company is now expanding into compliance automation, helping service providers address requirements such as KYC and E911 while creating new verified communication services. The core idea is simple: prove that a real human is present before a sensitive communication begins. Inlayer is developing patented “tap-to-prove” endpoints that work similarly to tap-to-pay. A user physically taps an unlocked phone against a card, sticker or other assigned endpoint, creating cryptographic proof of presence. “That physical act adds another form of human-factor authentication,” Lee says. “Software can’t fake physics.” The system can also collect identity and, with consent, location information before creating a trust token that can be passed to the communications provider. Lee says the need is growing rapidly as AI makes synthetic voice, deepfake video and automated fraud easier and cheaper to produce at scale. Rather than trying to detect fraud after it occurs, Inlayer wants service providers to block unverified traffic before a call, message or online session begins. That creates a potential new revenue opportunity for UCaaS, CCaaS, CPaaS and voice providers by allowing them to offer premium verified-human communications. The company is also building what Lee calls a broader “trust stack,” combining verified presence, identity, consent and immutable records based on vCon standards. Those records could include verified participants, recordings, transcripts, documents, votes and other elements of a communication that may later need to be audited or defended in court. Inlayer is currently looking for development partners, communications providers and enterprises interested in testing the technology and helping bring verified-human communications to market. Visit Inlayer.com to learn more.  
• 
  Snom Expands Alianza-Certified Phone Portfolio for MSPs, Podcast 11.09.2026

  “If it’s certified, we know it works on the platform—and we have the relationships in place to help resolve issues.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Korey Kather of Snom discusses the company’s expanding phone portfolio, its work within the Alianza ecosystem and how Snom is helping partners save time with certified products, North American support and advanced replacement warranties. Snom is a business phone manufacturer with a broad portfolio of DECT and desk phones. Kather says one of the company’s biggest differentiators is its North American sales, engineering and support presence. Partners can reach Snom directly for pre-sales assistance, deployment help and troubleshooting. The company also offers a three-year advanced replacement warranty, allowing qualified replacements to be shipped before the original device is returned. At Alianza Navigate, Snom highlighted its M500 Series, including a DECT system that can emulate a traditional key system. Incoming calls can appear on familiar line keys, making the platform particularly useful for restaurants, retail and small-office environments where simplicity and minimal retraining matter. Snom is also expanding its D800 Series. The new D892 combines a full-featured desk phone with a DECT handset, giving users the flexibility to move away from the desk while retaining access to their business phone environment. “It’s a full-functioning desk set, but it gives you more range,” Kather says. Snom has also worked closely with Alianza to certify its devices across the company’s platforms. Kather says certification helps reduce deployment friction for MSPs and channel partners while giving both Snom and Alianza a foundation for faster support when issues arise. For partners outside the Alianza ecosystem, Snom products are available through authorized distribution. Kather says the combination of competitive pricing, a broad product portfolio, strong warranty coverage and accessible North American support gives MSPs another option when building voice solutions for customers. Visit Snom.com to learn more.  
• 
  Beetexting Helps MSPs Turn SMS Compliance into a Growth Opportunity, Podcast 10.09.2026

  “Users don’t need to be SMS experts to be successful with SMS.” In this Technology Reseller News podcast recorded at Alianza Navigate 2026, Alan Tran, Solutions Engineer at Beetexting, discusses how the company helps MSPs, channel partners and businesses simplify SMS compliance while creating new messaging revenue opportunities. Beetexting is a compliance-minded business texting platform designed to help organizations control how users message customers, maintain consent and prevent non-compliant traffic from reaching the network. Tran says one of the biggest challenges for businesses is navigating registration requirements, opt-in rules and campaign drift, where messaging activity begins to move beyond the purpose originally approved. “We like to say we’re a compliance solution out of the box,” Tran says. Beetexting supports businesses through the registration process and offers tools designed to help maintain ongoing compliance. Its AI-powered compliance capabilities can scan messages before they are sent and flag activity that does not match company policy or customer consent. The platform also includes shared inboxes, interactive text reception, consent capture and enforcement, CRM integrations and centralized conversation management. For smaller businesses, the goal is to make sophisticated messaging capabilities as accessible as possible. Beetexting can guide users through setup and recommend features based on their needs, helping organizations deploy SMS without requiring employees to understand every technical or regulatory detail. For MSPs and channel partners, Tran says the opportunity extends beyond compliance. Beetexting reports more than a 90 percent first-submission approval rate for campaigns using its registration assistance, while customers that successfully adopt the platform can significantly increase messaging usage. “The easier it is for customers to get registered and start texting successfully, the more opportunity there is for the partner,” Tran says. Beetexting is expanding its presence across the channel and working with service providers to make compliant business messaging easier to deploy, manage and monetize. Visit Beetexting.com to learn more.