Embracing Marketing Mistakes

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• EP 113: Why Most CMOs Fail at Brand Strategy 02.06.2026 1時間 5分

  Most marketing fails before a single ad is made. Not because the execution is bad, but because teams leap straight to tactics and skip the strategy underneath. Ben Norman calls the result "busy fools": lots of activity, very little impact. Ben, Strategy Director at Principles Agency and host of Marketing Room 101, joins Chris and Will to break down what brand strategy actually is, why so many senior marketers get it wrong, and how to do it properly without drowning in 20-page decks and brand ...
• I Took A Team To Paris And Discovered The Brief Was In Spam 28.05.2026 5分

  A missed brief. A room full of decision-makers. A team fresh off the Eurostar waiting to present a tailored proposal that never existed—because the client’s detailed instructions were quietly filed in spam. We tell the whole story with candour, including the costs, the embarrassment, and the uncomfortable gap between personal brand and reality when a simple system failure derails a big moment. We dig into what professionalism really looks like in sales and agency life: not bravado at the pit...
• EP 112: Author of Decoded Explains Why This T‑Mobile Ad Failed in One Sec 26.05.2026 48分

  Phil Barden, Author of Decoded once led a European brand relaunch that cost millions. The problem was not the strategy, the budget or the agency. The human brain rejected the advert in seconds. In this episode, Phil explains the T‑Mobile campaign that quietly failed and why the creative meant something very different to audiences than it did in the boardroom. That mistake changed his career. It took him from senior brand roles into behavioural science, neuroscience and decision science, and e...
• The Expedia Pitch Mix-Up: When the Wrong Logo Won the Deal 21.05.2026 4分

  In this episode of Embracing Marketing Mistakes, Sam Benton, co-founder of Mad Masters, joins Chris Norton and Will Ockenden to revisit one of his most unforgettable marketing moments. Early in his career, Sam walked into a major pitch for Expedia only to realise that Experian’s logo was proudly displayed on every single slide. What could have been a career-ending blunder turned into a long-standing client relationship and a story that still gets a laugh today. The team reflects on the lesson...
• EP 111: The Typo That Lucy Woolfenden Made It Onto a 96-Sheet Billboard 19.05.2026 51分

  Growth looks exciting from the outside. Inside, it is usually chaotic, opinion-led and full of avoidable mistakes. In this episode, we sit down with Lucy Woolfenden, a former Skype marketer turned fractional CMO who now helps B2B and fintech scale-ups turn messy growth into focused, repeatable momentum. Lucy Woolfenden is a growth-focused fractional CMO and founder of The Scale-Up Collective, with senior marketing experience at Skype, Starling Bank and high-growth fintech scale-ups. She share...
• The Disappearing Pitch: How a Magician Cost Us the Client 14.05.2026 4分

  When James Thomlinson decided to “bring some magic” to a high-stakes pitch for InterContinental Hotels Group, he meant it, literally. The plan? A magician disguised as a team member, ready to wow the client with a “reappearing newspaper” trick. The result? Cringe, confusion, and a fast lesson in what not to do when pitching creative ideas. In this hilarious and humbling episode, James shares how a failed attempt at showmanship turned into one of his biggest professional lessons an...
• EP 110: Most Creative Directors Are Never Told What Their Job Is | Mick Mahoney 12.05.2026 1時間

  Most creative directors are never told what their job actually is. That confusion leads to imposter syndrome, burnout and years of silent mistakes at the top of agencies. In this episode of Embracing Marketing Mistakes, we sit down with Mick Mahoney, one of the most experienced creative leaders in advertising. Mick spent over 25 years as a Creative Director, Executive Creative Director and Chief Creative Officer at agencies including Ogilvy and BBH. He has led award-winning teams, topped cre...
• Too Many Topics, Too Few Clients: David's YouTube Marketing Mistake 07.05.2026 7分

  David thought his YouTube channel was flying tens of thousands of views, rapid growth, big smiles all round. But behind the buzz was a costly mistake. By turning his finance channel into a jumble of lifestyle, language and fitness videos, he confused his audience and killed his conversions. In this episode, David joins Chris Norton and Will Ockenden to share how he turned his “carnival channel” fail into a business lesson every marketer needs to hear. Discover why more views don’t mean ...
• EP 109: The Tweet That Broke Yorkshire Tea with Dom Dwight 05.05.2026 52分

  Dom Dwight joins Embracing Marketing Mistakes to share the reality of building a challenger brand that people genuinely care about. Across 18 years at Bettys and Taylors of Harrogate, Dom helped turn Yorkshire Tea into one of the UK’s most loved brands by backing creative risk, trusting people and stripping out layers of sign-off. In this episode, he talks candidly about the resistance that comes with brave marketing decisions, the value of long-term agency relationships and why safe ideas of...
• The Expensive Mistake of Starting a Shop You Don’t Believe In 30.04.2026 6分

  What happens when you pour your heart and money into a business you’re not truly passionate about? In this episode, we hear the candid story of Louise, who launched a bricks-and-mortar craft shop while juggling three kids and a career in IT project management. She opens up about: Growing up in an entrepreneurial family in Northern IrelandWhy she started a business that never really aligned with her interestsThe hard lessons she learned running a shop with no profitThe turning point when a men...
• EP 108: Why 95% Of Buying Happens On Autopilot 28.04.2026 56分

  Most marketers believe customers think carefully before they buy. Behavioural science shows that 95% of buying happens on autopilot, driven by subconscious shortcuts rather than logic. In this episode of Embracing Marketing Mistakes, Nancy Harhut explains why framing, anchoring and presentation matter more than information. She shares real examples where small changes doubled results without changing the product. Nancy is the author of Using Behavioural Science in Marketing and founder of HBT...
• The Weight We Carry: Authenticity and Mental Wellbeing in Corporate Life 23.04.2026 3分

  Mental health neglect emerges as the most impactful career mistake, affecting happiness, security, and stability in both personal and professional realms. Many people recognise mental health issues too late, silently carrying burdens that significantly impact their relationships and performance. Authentic Alex shares her story. • Tendency to ignore mental health concerns until they become impossible to dismiss • Personal anecdote about a friend struggling silently despite having a busy career...
• EP 107: Award-winning ads stopped driving growth says Steve Harrison 21.04.2026 46分

  Steve Harrison has spent over 40 years in advertising. He rose to Creative Director at Ogilvy, then founded Harrison Troughton Wunderman, building one of the most awarded direct marketing agencies in the world and winning 18 Cannes Lions. In this episode, Steve argues the industry lost effectiveness when it stopped focusing on selling and started chasing societal impact. He explains why award-winning work stopped delivering commercial results and why purpose messaging rarely stuck with consum...
• What Losing a £10K Tape Taught This BBC Journalist 16.04.2026 7分

  Veteran tech journalist Spencer doesn’t hold back in this refreshingly honest episode filled with media mishaps and marketing missteps. From confidently predicting the iPad would never take off to losing £10,000 worth of BBC footage in a single stairwell accident, Spencer shares the kind of hard-earned lessons that come from real-world chaos. It’s a funny, cringe-worthy, and surprisingly relatable look at how fast things can go wrong behind the scenes. You’ll hear what really happens when pro...
• EP 106: Ant Cousins Explains Why Handing Empathy to AI Almost Went Wrong 10.04.2026 1時間 3分

  In this episode of Embracing Marketing Mistakes features Ant Cousins unpacking a moment where trusting AI with empathy nearly caused real harm. Ant Cousins is Vice President of Product at Meltwater and has spent over 25 years working across defence, public safety and AI. He previously advised the UK Ministry of Defence in Iraq and Afghanistan, worked in counterterrorism and strategic communications, and later led AI efforts to combat misinformation. Broadcasted live, the conversation capture...
• The Costly Hiring Habit That Nearly Broke Sarah Clay’s Business 09.04.2026 3分

  Ever hired someone just because you clicked with them? You are not alone. In this candid episode, our guest admits to recruiting based on personality instead of business needs. The result was duplicate roles, major skill gaps, and tough decisions that still sting years later. From letting go of an “amazing assistant” before the pandemic, a decision they still regret, to realizing the need for complementary skills over similar personalities, this is an honest look at one of entrepreneurship’s ...
• How My Coca-Cola Site Tour Ended in Disaster - Richard Shotton 02.04.2026 4分

  Marketing mistakes happen to everyone, even the so-called experts. We’ve seen everything from press releases that accidentally went viral for the wrong reasons to brand names so complicated even the CEO couldn’t spell them. But there’s something weirdly therapeutic about sharing these messes. One guest summed it up perfectly. If you’re only testing stuff you already know will work, you’re not really testing. The risk is tiny when something flops. The reward if it works is huge. So why are so ...
• EP 105: The Email That Destroyed 30 Years Of Customer Loyalty - Roger Dooley 31.03.2026 56分

  One email rewrote “lifetime” loyalty and turned Carnival’s most devoted customers against the brand. In this episode, neuromarketing pioneer Roger Dooley breaks down the background to that decision, the Royal Caribbean photo-op disaster, and how AI could have stopped both. For twenty years, Roger has been inside the rooms where these calls are made, teaching companies how real human brains work in marketing, loyalty and crisis communication. He shares how, until recently, only big brands wit...
• How A PR Exec Survived Lads’ Mags, a Riot, And A Near-Top Gun Airspace Incident 26.03.2026 7分

  What happens when the person paid to pitch stories decides to live them instead? We pull back the curtain on 90s Soho PR, where relationships were built over ringing landlines, long lunches, and last-minute invitations, and where the distance between press release and personal risk got uncomfortably thin. From beer brands and lads’ mags to editors who wanted proof you’d done the crazy thing you pitched, we trace how a career at the edges turned into a catalogue of hard-won lessons. The ride ...
• EP 104: Why Liquid Death and Guinness Highlight Their Flaws with Phill Agnew 24.03.2026 56分

  Behavioural tactics collapse more often than marketers admit. Phill Agnew joins us again to expose the shortcuts that fail, the ones that hold up under pressure, and the science senior marketers can actually trust. Phill is the creator and host of Nudge, one of the most respected behavioural science podcasts in marketing. He is known for turning academic research into practical tools used by senior marketers, founders and brand leaders. His work blends storytelling with evidence, backed by re...