The Ops Authority

306. Why We Changed the Way We Train Operators 03.06.2026 25min

Ever poured time or money into a big program that promised the world and delivered very little? In this solo episode of The Ops Authority Podcast, I'm taking you behind the scenes of a major shift we've made to our Director of Ops Certification program, and the philosophy that drove every part of it: confidence comes after evidence, never before. I'm sharing why we separated our signature work into two distinct parts, how that lowers your risk, and why I believe this is now the most responsible way to step into operational work. Two clear paths. One mission: to give you proof before you plunge all the way in. For full show notes, check out www.TheOpsAuthority.com/podcast/306 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

305. 8 Things to Do Before Leaving Corporate for Consulting 13.05.2026 21min

Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the eight strategic steps that every operator needs in place before handing in their notice. From getting proof of concept to building your network behind the scenes, this is the calculated, confident roadmap I wish I had when I made my own exit. If you've been waiting for a sign to start preparing, this episode is it. For full show notes, check out www.TheOpsAuthority.com/podcast/305 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

304. What Operators Need to Know About Where Business Is Headed Next 29.04.2026 1val

What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually working right now, and what is not. In this special episode of The Ops Authority Podcast, I am sharing a roundtable conversation recorded by my friend Dr. Destini Copp after the New Media Summit in Austin. Alongside Kelly Snyder, Monica Froese, Kate Kordsmeier, and Jodi Bourne, we unpack the boldest takeaways, the uncomfortable truths, and the practical shifts every operator needs to make as part of an evolving marketing strategy. For full show notes, check out www.TheOpsAuthority.com/podcast/304 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson 15.04.2026 32min

Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal development for operations professionals. We tackle three community-sourced questions: the real difference between a DOO and a COO, how to handle video requirements in job applications, and what to do when business owners try to pay DOO-level talent at VA rates. Two operators, zero scripts, and a whole lot of honest insight. Connect with Lynette: Website: http://www.lighterlivingvirtualsolutions.com Instagram: http://www.instagram.com/_lynettedrobinson_ Facebook: http://www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/303 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant 01.04.2026 36min

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaining its huge impact on her business and clients and how it truly helped her achieve success through practical and tactical planning. Tune in to hear Kim's story! For full show notes, check out www.TheOpsAuthority.com/podcast/302 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

301. 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients 26.03.2026 19min

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information because it is such an incredible tool. For full show notes, check out www.TheOpsAuthority.com/podcast/301 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson 11.03.2026 52min

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that convert, and whether to niche down or stay broad as a new business owner. If you've struggled with messaging, meetups & momentum, this episode will give you the clarity and confidence to move forward strategically. For full show notes, check out www.TheOpsAuthority.com/podcast/300Natalie Gingrich Connect with Lynette Website: www.lighterlivingvirtualsolutions.com Facebook: www.facebook.com/lighterlivingvirtualsolutions Instagram: www.instagram.com/_lynettedrobinson Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

299. Building Operational Business Foundations for Realtors with Lauren Duke 04.03.2026 46min

What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the same chaos? That is exactly the story Lauren Duke, founder of CoreOps Collective, is here to share. In this episode, we are going deep into the operational business foundations that real estate agents desperately need but rarely have, and Lauren is breaking down her proven framework for replacing survival mode with real structure. If you are an operator looking for a behind-the-scenes look at a niche industry, or a real estate professional wondering why everything feels so scattered, this conversation is for you. Connect with Lauren: Website: http://www.coreopscollective.com Instagram: http://www.instagram.com/coreopscollective Facebook: http://www.facebook.com/coreopscollective For full show notes, check out www.TheOpsAuthority.com/podcast/299Natalie Gingrich Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

298. Operations Behind Live Events with Shay Wheat 18.02.2026 44min

Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning out the operators holding them together. Whether you're managing your first summit or producing your fiftieth conference, this episode will transform how you think about event operations. For full show notes, check out www.TheOpsAuthority.com/podcast/298Natalie Gingrich Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

297. How Roofing Businesses Scale with Strong Operations with Thais Saenz 11.02.2026 37min

Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the surface but share the same heartbeat: strong operations. In this first episode, I'm sitting down with Thais Saenz, Founder of Saenz Global, to explore the world of roofing contractors. From managing chaotic job sites to leveraging AI for world-class delivery, Thais is proving that operations isn't just about keeping things running. It's about building businesses that scale, teams that thrive, and clients who trust you. Whether you're supporting trades, running your own business, or simply curious about what makes companies work, this conversation will show you how strong operations create stability and success in any industry. For full show notes, check out www.TheOpsAuthority.com/podcast/297 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

296. How Strategic Operations Leadership Drives Business Growth with Carol Burgard 28.01.2026 37min

Have you ever felt like you were throwing spaghetti at the wall with your business, despite having years of experience? In this student spotlight episode of The Ops Authority Podcast, I'm joined by Carol Burgard, a graduate of our 27th Director of Operations Certification round. Carol shares her journey from feeling scattered and uncertain to building a confident, structured mentorship business grounded in strategic operations leadership. Whether you've been operating behind the scenes without the right language to own your role, or you're wondering if investing in yourself is worth it, this episode will show you what's possible when you trust the process and lean into intentional growth. For full show notes, check out www.TheOpsAuthority.com/podcast/296 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

295. 2026 State of the Union for Service Providers - Part Two 14.01.2026 1val 7min

For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together, there is always massive learning, growth, and innovation. In this second part, we're looking ahead to 2026 and discussing the exciting opportunities and trends for service providers. We're exploring how the role of service providers is evolving, what business owners will expect from their support partners, and the strategies you need to consistently attract aligned, "high-quality" clients. We're sharing insights on leveraging your existing strengths, building thought leadership, creating strategic partnerships, and standing out through case studies and AI optimization. From understanding the emotional support clients need to mastering your financials, these actionable strategies will help you position yourself for sustainable growth and success in 2026. For full show notes, check out www.TheOpsAuthority.com/podcast/295 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

294. 2026 State of the Union for Service Providers - Part One 07.01.2026 1val 18min

For the past several years, I have been honored to gather together some amazing peers whose big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. This year, we're reflecting on 2025 and discussing the most significant shifts service providers experienced, what separated those who succeeded from those who struggled, and how AI and automation impacted the industry. We're exploring innovations in offers, positioning, and client experience that made the difference this year. In this powerful conversation, we're addressing the emotional labor that became part of the job, the importance of self-belief and mindset, and the critical role of messaging and positioning. From thought leadership to strategic mapping, these insights will help you understand what worked in 2025 and prepare you for the opportunities ahead in 2026. For full show notes, check out www.TheOpsAuthority.com/podcast/294 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

293. What's Working Right Now for Operators 17.12.2025 31min

What if the strategies you needed to finish 2025 strong were already being proven by operators just like you? In this final episode of the year, I'm pulling back the curtain on the three approaches that are generating the most momentum for our community right now. These aren't theories or trends; they're real-world tactics that service providers are using to land clients, increase revenue, and build sustainable businesses. If you're planning for 2026 or looking to close out this year with clarity and confidence, this episode will show you exactly what's working for business operators in the trenches. For full show notes, check out www.TheOpsAuthority.com/podcast/293 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

292. How to Scale with Stability as a Service Provider 03.12.2025 29min

If you're wondering how to scale with stability in your business without burning out or overcommitting, Episode 292 is tailor-made for you. I'm walking you through the exact five-step framework that I used, and that I continue to teach others, to build and grow a lean, profitable service-based business. This is not about chasing volume or investing in complex ad funnels. It's about creating the kind of stability that allows you to scale intentionally, stay in your zone of genius, and build a business that serves your life, not the other way around. For full show notes, check out www.TheOpsAuthority.com/podcast/292 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

291. The Ops Edition #8: Balancing Bosses, Boundaries & Remote Teams 12.11.2025 45min

In this episode, Lynette Robinson and I dive deep into three real-world scenarios that DOOs often face when it comes to team dynamics, leadership communication, and managing project integrity. From addressing uncomfortable feedback loops to maintaining authority in hiring processes and leading remote teams, we're talking through the tough but necessary conversations that help you grow as a strategic operator. If you struggle with balancing work boundaries or communicating effectively with both leadership and team members, this episode is packed with insights to help you stay strong, professional, and aligned with your values. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.comLinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/291 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

290. 10 Topics From Our Mastermind Retreat That You Can Learn From 05.11.2025 34min

What happens when you gather 16 sharp, mission-driven operators in one room for a few days of deep strategy, candid conversation, and real-time feedback? Magic. In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the 10 biggest mastermind topics that surfaced during our recent DOO retreat in Austin. From pricing shifts to client fit, agency models to visibility, these are the behind-the-scenes issues your peers are navigating right now. Whether you're scaling, shifting, or simply seeking clarity, this episode is packed with wisdom you won't want to miss. For full show notes, check out www.TheOpsAuthority.com/podcast/290 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

289. The Ops Edition #7: Side Hustles, Salaries & Staying in Integrity 08.10.2025 42min

In this Ops Edition of The Ops Authority podcast, I'm joined once again by the incredible Lynette Robinson for a real-time Q&A session packed with actionable insight. We tackle your most pressing questions around managing a side business while keeping career integrity intact, negotiating salary expectations for Director of Operations roles, and recovering from rejection with grace and resilience. Whether you're growing your business or supporting someone else's, you'll walk away from this episode with the clarity and confidence to move forward on your own terms. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.comLinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/289 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

288. How to Turn Conversations into Clients 24.09.2025 19min

In this solo episode of The Ops Authority Podcast, I'm walking you through the one strategy that has consistently helped my clients bounce back from low-revenue months and uncertainty: conversations. I'm sharing two real-life scenarios where clients saw immediate turnaround by implementing simple, organic prospecting practices. Whether you're feeling defeated or just want to avoid a dry pipeline, this episode will give you the mindset and method to turn conversations into clients. For full show notes, check out www.TheOpsAuthority.com/podcast/288 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

287. Why High-Achievers Still Need the DOO Certification w/Dr. Raymona Lawrence 10.09.2025 41min

In this episode, I'm joined by Dr. Raymona Lawrence to explore how the DOO Certification helped her transition from academia to a deeply fulfilling operations leadership role. We talk about the power of naming your skill set, the frameworks that drive real ROI, and why community and support make all the difference. If you're wondering whether this path is for you, Raymona's story will inspire you to take the leap. Connect with Dr. Raymona: Website: https://thesystemsboutique.com Instagram: http://instagram.com/drraymonahlawrence Facebook: https://www.facebook.com/raymona.h.lawrence For full show notes, check out www.TheOpsAuthority.com/podcast/287 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network