Talking HealthTech

Epizodai

• 615 - EHDS: Europe's Digital Health Ambition, Global Standards, and the Role of AI 16.06.2026 37min

  In this episode of Talking HealthTech, Peter Birch joins Dr Seref Arikan, Technical Lead at Ocean Health Systems, for a conversation that spans continents, with Peter joining from Australia and Dr Arikan speaking from London, to explore one of the most ambitious digital health initiatives the world has seen.Together, they unpack what it really means to unify health data across 26 nations and half a billion patients, and why the European Health Data Space is about far more than just technology.Dr Arikan walks through the landscape of health data standards, from HL7 FHIR to openEHR, and explains why having no shortage of standards does not automatically translate to interoperability at scale.The conversation also explores the EHDS's ambition to put patients firmly in control of their own health data and what that looks like in practice across dozens of different legislative and cultural environments.There is also a thoughtful discussion on the role of artificial intelligence in digital health, why this generation of AI is better understood as a skill than a tool, and what it means to be an AI-native clinician in a world where large language models can be as misleading as they are useful.The discussion also looks at Australia's SPARKED initiative and the lessons it offers for Europe, how feedback loops can prevent costly mistakes in large-scale health IT projects, and why stakeholder collaboration remains the hardest and most important part of getting any of this right.Key Takeaways🗂️ EHDS is a major European Union initiative aimed at creating a unified framework for health data use and exchange across member states.🌍 The project’s biggest challenge is coordinating communication and collaboration between a vast range of diverse stakeholders, including patients, clinicians, health systems, payers, and regulators.🔗 Standards such as HL7 FHIR, OpenEHR, SNOMED CT, and others play a central role, but aligning on which to use across the EU remains a complex, ongoing process.🤝 Fast and efficient stakeholder feedback loops, as demonstrated by the OpenEHR Clinical Knowledge Manager and Australia's SPARKED project, are critical to prevent costly missteps in developing compliant solutions.🤖 Artificial intelligence is viewed as a skill to amplify human capability rather than a replacement for stakeholders; good data is essential for effective AI use in healthcare.Timestamps00:00 - Introductions & speaker roles00:30 - Dr Seref Arikan career journey02:54 - What is the European Health Data Space?04:40 - EHDS and health data standards07:27 - EHDS objectives & patient focus10:44 - Challenges of implementation15:12 - The role of feedback & communication19:21: AI’s role in health data projects26:22: Reflections on Australia’s SPARKED project32:46: Ocean Health Systems updatesCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 614 - Improving Access and Outcomes Across New Zealand: Tend’s Integrated Digital-First Care Model 09.06.2026 1val 9min

  In this episode of Talking HealthTech, guest host Dr Max Mollenkopf sits down with Graham Denyer, GP and Medical Director at Tend, a hybrid digital and physical primary care provider operating across New Zealand.Together they unpack what it really takes to redesign general practice from the ground up, and why getting it right matters more than ever.Graham walks through how New Zealand's capitated funding model shapes the day-to-day reality of general practice, and why the blended model of government subsidy and out-of-pocket costs creates both opportunities and real tensions for patients and providers alike.The discussion also touches into how Tend has built a fully integrated care model that brings together digital technology, telehealth, and physical clinics in a way that feels seamless for patients and clinicians.There is also a candid look at the role of data and AI in lifting the quality of clinical records, how open notes are changing the relationship between patients and their care teams, and why benchmarking clinician performance across a large network is uncomfortable but necessary.The episode also digs into Tend's approach to equity, particularly the work being done to improve access and outcomes for Māori and Pacific communities, and why well-designed digital tools can close gaps rather than widen them.Since the recording of this episode, Tend has announced it is entering into an agreement to purchase Green Cross 'The Doctors' (pending shareholder approval). This network of 65 clinics across New Zealand will roughly triple Tend's footprint, and will see Māori iwi becoming one of the largest shareholders.More information can be read in Tend's press release here.Key Takeaways🧑‍⚕️ Capitated Funding Model in NZThe New Zealand primary care funding model is based on capitation, with a blend of government funding and patient co-pays, driving unique incentives and challenges.🌐 Integrated Digital & Physical CareTend combines digital platforms and bricks-and-mortar clinics, allowing for unified health records and seamless patient journeys across online and in-person services.📈 Data, AI, and Open NotesTend leverages AI for scribing and standardising clinical records, open notes for patient transparency, and centralised data to drive quality and continuity across care teams.🌏 Equity and Access InitiativesSpecific strategies are in place to improve primary care access for Māori and Pacifica communities, with representation at the board level and targeted service design.👩‍🔬 Multidisciplinary, Team-Based CareTend’s model supports distributed care teams, drawing on nurses, nurse practitioners, and pharmacists, positioning the GP as a team leader rather than sole provider.Timestamps00:00 - Introduction02:03 - New Zealand’s capitation model07:11 - Hybrid physical and digital clinics12:55 - Unified technology/app experience13:59 - Right channel, right care approach21:15 - Telehealth workforce and flexibility25:46 - Pricing, co-pays, and structure28:54 - Data quality and AI scribe44:12 - Clinical benchmarking and open data54:59 - Māori and Pacifica health equity01:03:21 - GP productivity and team-based careCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 613 - Preventative and Personalised Primary Care: EverLab on Data, Engagement and Innovation 04.06.2026 1val 14min

  In this episode of Talking HealthTech, Dr Max Mollenkopf sits down with Steven Lu, co-founder and medical director at EverLab.The conversation explores the evolution of primary care through EverLab's preventative and personalised health model.Topics include data consolidation, patient empowerment, healthcare branding, and the role of technology in general practice, as well as the nuances around preventative testing such as whole-body MRI.Steven and Max dig into the real challenges of building a healthcare model that puts prevention first, from navigating the complexities of Medicare funding and GP identity to scaling clinical excellence across a growing network of clinicians.They also get candid about the longevity medicine hype, what good medicine actually looks like in this space, and why behaviour change is just as important as clinical advice.Key Takeaways✨ The role of data consolidation: Everlab collects patients’ health records, empowering both clinicians and patients with consolidated, accessible data to support personalised preventative care.🔄 Primary care branding and evolution: The decision to avoid “general practice” branding is discussed, highlighting how patient perceptions and government funding models shape engagement and commercial viability.🤝 Patient engagement and experience: High-quality, engaging customer experience is positioned as essential for behaviour change, increased trust, and long-term continuity of care.💻 Technology as a driver: Technology, from patient interfaces to clinical audit tools, streamlines high-quality care and creates scalable models beyond traditional GP practices.🧪 Preventative testing and consent: Discussion of commercially popular preventative tools like whole-body MRI, with a focus on appropriate use, informed consent, and aligning clinical outcomes with business models.Timestamps00:00 - Meet Everlab: mission & approach04:41 - Consolidating health data for care06:09 - Target audience and shifting focus08:38 - Rethinking general practice branding13:09 - Longevity & preventative care models17:20 - Defining functional & integrated medicine21:51 - Preventative care—systemic challenges27:50 - Consumer experience in healthcare35:18 - Quality, speed, cost trade-offs40:05 - Scaling and standardising clinical care57:34 - Preventative tests: whole body MRI01:09:04 - Aligning commercial and clinical outcomesCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 612 - Small Steps, Big Futures: Solving Maternity Care One Happy Baby at a Time 02.06.2026 32min

  In this episode of Talking HealthTech, Peter Birch speaks with Brendan Tang and Peter Rady from Medicity.Together, they discuss EVE, a digital health platform improving maternity care, supporting parents, and optimising outcomes in the crucial first 2,000 days of life.The discussion covers the strategic framework behind early childhood health, the ways technology can enhance communication between hospitals and clinicians, and how feedback from both clinicians and families drives EVE's development.They also explore the real-world impact of the platform, including how one Melbourne hospital reduced maternal hypertension and hyperemesis admissions by 50%, the economic case for early intervention, and why getting the first 2,000 days right has consequences that reach well beyond the maternity ward.The conversation also touches on the importance of building support networks that extend beyond the mother, and the challenge of scaling digital solutions equitably across communities.Looking further ahead, Brendan and Peter R share their vision for what prevention-focused perinatal care could look like at a state and national level.Key Takeaways🍼 Focusing on the first 2,000 days, from conception to age five, can transform a person’s lifelong health and reduce social and economic burdens.📱 EVE delivers hospital-curated information, communication tools, and community support directly to parents via a mobile app, improving engagement and health outcomes.🏥 Maternity hospitals using EVE have seen up to a 50% reduction in maternal health admissions from early intervention based on remote monitoring and direct messaging.🤝 EVE adapts and evolves based on ongoing feedback from parents, clinicians, and healthcare systems to address real-world needs.🌏 The next steps for EVE involve expanding beyond individual hospitals to state and country-wide implementations to maximise impact.Timestamps01:03 - Medicity’s evolution and focus02:21 - The “First 2,000 Days” strategy03:44 - Tools to improve early years06:07 - Brain development importance12:19 - Hospital outcomes with EVE16:46 - Community and loneliness support19:38 - Appointment and immunisation tools22:33 - Building based on feedback28:03 - Scaling EVE state and nationwideCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 611 - Bold Upgrades, Zero Downtime: How Smart Labs Are Modernising Pathology 28.05.2026 36min

  In this episode of Talking HealthTech, Peter Birch sits down with Dan Burke, Managing Director at Magentus, and Ben Richardson, CEO at Labflow, for a wide-ranging conversation about the state of pathology in Australia and the broader Asia-Pacific region.With half a billion pathology tests processed in Australia every year and a workforce of only 2,500 pathologists, the sector is under significant pressure.Dan and Ben unpack what that means for labs trying to modernise without disrupting the critical services that clinicians and patients depend on every day.The discussion covers the growing role of artificial intelligence in diagnostic settings, exploring where AI is already delivering practical value and where human oversight remains non-negotiable.The episode also digs into the challenge of legacy technology, making the case for incremental, modular modernisation over risky large-scale overhauls that can put operations at risk.Beyond the technology, the conversation explores how consumer expectations are reshaping pathology, from the direct-to-consumer testing boom across Asia-Pacific markets to the rise of genomics and personalised medicine.Key Takeaways🔬 The pathology sector in Australia faces a significant workforce shortage and increasing test complexity, putting pressure on digital transformation in labs🧩 Incremental modernisation and interoperability are addressed as more practical than full system replacements for pathology lab infrastructure🧑‍⚕️ AI in diagnostics is positioned as a support tool for clinicians and administrative workflows, rather than replacing human experts🌏 Consumer-driven demand, particularly in APAC markets like India and Malaysia, is accelerating digital adoption and expectations for health data access🧬 The falling cost of genomics and genetics is setting the stage for personalised preventive healthcare and more targeted diagnosticsTimestamps00:00 - Introductions & episode overview00:54 - What is Magentus?01:55 - The origin of Lab Flow03:48 - The pathology landscape in 202608:42 - Fragmentation & technology challenges13:58 - Incremental modernisation explained17:38 - Interoperability & complexity in labs19:05 - Role of AI in laboratory services25:57 - Social perspectives on AI in healthcare29:25 - Genomics, personalisation, and the futureCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 610 - Exploring AI and Innovation in Healthcare at the RLDatix Summit 2026 26.05.2026 34min

  In this episode of Talking HealthTech, Peter Birch speaks with Paula Stephenson (Executive Director of Clinical Excellence, Mercy Health), Bianca Todd (Improvement Innovation Advisor, Western District Health Service), The Hon. Victor Dominello (CEO, Future Government Institute), and Dan Michelson (CEO, RLDatix).The conversation explores the evolving landscape of healthcare compliance, workforce management, and digital transformation across the health sector.It also examines the practical impact of AI and emerging technologies on healthcare delivery, organisational change, and patient care.The discussion highlights the growing importance of accessible and meaningful data in improving quality, safety, and patient outcomes, alongside the challenges organisations face when modernising legacy systems and fragmented workflows.Speakers reflect on the role of interoperability, digital maturity, and leadership in shaping more connected healthcare environments, while also examining how AI is influencing decision making, workforce planning, and service delivery.The episode also delves into the cultural side of technology implementation, including change fatigue, clinician engagement, and the importance of building values-driven teams that can support long-term transformation.This episode was recorded at the RLDatix Connected Health and Care Summit for Asia Pacific in 2026, capturing discussions from healthcare leaders and technology innovators during the event.Key Takeaways💡 Patient-centred care is the focus of digital and AI innovation in healthcare.💡 Transitioning from paper to digital systems brings both challenges and opportunities for compliance, efficiency, and workforce management.💡 Change management and team engagement are crucial for successful technology adoption in clinical environments.💡 Breaking down data silos is essential for harnessing the full value of AI in healthcare.💡 Organisational values and a customer-obsessed approach drive better outcomes in healthcare technology projects.Timestamps00:00 – Peter Birch: Episode and event introduction00:42 – Paula Stephenson, Executive Director, Clinical Excellence, Mercy Health07:57 – Bianca Todd, Improvement Innovation Advisor, Western District Health Service16:08 – The Hon. Victor Dominello, CEO, Future Government Institute21:29 – Dan Michelson, CEO, RLDatixCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 609 - Automating Primary Care Admin with Care GP: AI Solutions for Australian Clinics 21.05.2026 35min

  In this episode of Talking HealthTech, Peter Birch speaks with Melvin Chen, CEO and founder of Care GP, about the evolving role of automation and artificial intelligence in primary care administration.The conversation digs into the very real administrative pressures facing Australian GP clinics today and how Care GP is working to address them in practical, measurable ways.Melvin walks through the development and growing uptake of Care GP's products, Samantha and Veronica, sharing firsthand insights into how these tools are being received by practices on the ground.Their discussion also explores broader themes around workforce efficiency, technology adoption, and what it truly means to build technology that fits the way clinics actually work.The episode further explains why AI-driven admin solutions are becoming an essential part of the future of general practice in Australia.Key Takeaways💡 Administrative costs are a significant burden in healthcare, making up to a third of overall spending; automating these processes leads to major efficiency gains.💡 Care GP’s solutions, particularly Samantha for document processing and Veronica for voice automation, are being rapidly adopted, with customer demand driving product focus.💡 Clinics have realised direct workforce cost savings—up to $55,000 per year at mid-sized sites—by automating document management tasks.💡 The conversation highlights that technology is not about replacing staff, but about redeploying people to higher-value tasks and enabling practice growth.💡 Customisation for medical workflows and continuous user feedback are essential for the successful implementation of AI-based admin tools in healthcare.Timestamps00:00 - Introduction & Care GP recap02:11 - Admin burden in primary care05:06 - Launch and adoption of Samantha14:05 - IT budget vs workforce savings22:41 - Veronica voice agent demonstration31:07 - What's next for Care GPCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 608 - From Burnout to Breakthrough: Real World Impact of AI Scribes at Heidi Unlocked 19.05.2026 16min

  In this episode of Talking HealthTech, Peter Birch speaks with Dr Catherine Skellern, Dr Nancy Cibotti and Dean Mills about the adoption and impact of Heidi Health technology in clinical and community health settings.The conversations cover clinician-driven implementation, reducing administrative burden, and transforming the way healthcare professionals engage with patients and families.The discussion explores how AI documentation tools are reshaping daily clinical workflows, relieving the cognitive load that has long contributed to burnout and attrition across the sector.From the experiences of a consultant paediatrician to insights from a US-based Chief Medical Information Officer and a community services technology leader, the episode draws on a breadth of perspectives to examine what responsible, effective AI adoption looks like in practice.This episode was recorded at Heidi Unlocked in Melbourne, Australia and features a selection of conversations Talking HealthTech captured during the event with healthcare professionals, clinicians and technology leaders.Key Takeaways🔹 Clinician-led adoption of technology is critical for effective implementation in healthcare settings.🔹 AI scribes like Heidi can reduce documentation burden and cognitive load for clinicians and social workers.🔹 Technology enables healthcare providers to focus more on patient interaction and less on paperwork.🔹 Addressing privacy and risk assessment is essential when implementing AI in healthcare.🔹 Grassroots demand from users can accelerate the adoption and scaling of new digital tools.Timestamps00:00 - Peter Birch: Introduction00:36 - Dr Catherine Skellern, Child Development Network06:30 - Dr Nancy Cibotti, Heidi Health10:27 - Dean Mills, Anglicare VictoriaCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 607 - Bringing Consistency to Complexity Through AI-Driven Decision Support 14.05.2026 36min

  In this episode of Talking HealthTech, Peter Birch speaks with Simon Taylor Cross, Chief Commercial Officer, and Dr Daniel Stiglitz, Director & Co-Founder at Atidia Health.Together, they explore the realities of perioperative care today, including the challenges created by variability in pre-surgery patient management and what that means for both patient safety and system performance.The conversation looks closely at how Atidia Health’s Patient Optimiser Platform (POP) uses clinical decision support and AI to identify risk earlier, support more consistent care, and help clinicians make better-informed decisions without disrupting existing workflows.It also unpacks what it actually takes to implement technology in real hospital settings, from change management and clinician engagement to aligning stakeholders across complex health systems.Along the way, the episode highlights a broader question facing healthcare today: how can we reduce preventable harm while systems grow more complex and clinicians face increasing pressure?This discussion offers practical insights into the intersection of clinical practice, digital health, and real-world implementation, highlighting how smarter, evidence-based approaches can support safer and more reliable patient outcomes.Key Takeaways🔍 Variability in preoperative care leads to inconsistent patient outcomes, with a significant proportion of complications being preventable🤝 Embedding clinical expertise with technology and commercial strategy is essential for building effective solutions like POP⚙️ POP is designed to work within existing healthcare workflows, ensuring support rather than disruption for clinicians and staff💡 Early identification and intervention using data-driven decision support can prevent adverse events and system inefficiencies🚀 Effective change management, cross-disciplinary partnerships, and clear return on investment are critical for successful technology adoption in health settingsTimestamps00:01: Introductions & Atidia Health overview03:23: Preventable complications in perioperative care09:57: Example: Patient risk identification with POP12:29: Integrating technology with clinical workflows16:35: Role and limits of AI in healthcare25:43: Large-scale implementation & change management32:28: Lessons in partnership for healthcare leadersCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 606 - Consumer Engagement Done Right: Designing Digital Health Experiences With Consumers 12.05.2026 26min

  In this episode of Talking HealthTech, Peter Birch speaks with Shelley Thomson, Co-Founder and Director of the Patient Experience Agency and host of the Consumer Health Partnerships podcast.They explore what genuine consumer engagement looks like in healthcare and digital health, why it is often missing, and how organisations can move beyond basic feedback towards meaningful, ongoing partnerships with patients and consumers.The conversation unpacks the gap between how healthcare is designed and how it is actually experienced, highlighting how patients move across multiple services and touchpoints while systems often remain siloed.Peter and Shelley discuss why many digital health solutions still miss the mark by focusing on workflows and technology rather than lived experience, and why honest, open feedback is both essential and difficult to capture in practice.They also examine the difference between consultative feedback and true collaboration, and why engagement must be continuous rather than treated as a one-off activity.This episode offers a grounded look at how healthcare organisations can build consumer engagement as a core capability, creating more connected, effective care that better reflects what matters most to the people it serves.Key Takeaways🧑‍🤝‍🧑 Consumer engagement is about genuine partnership, not just surveys or one-off feedback.🧭 Building organisational capability is needed—consumer engagement is an ongoing practice, not an add-on.🌏 Digital health solutions often focus on workflows or tech and miss the lived experience of patients.🔑 Honest feedback requires safe environments for open conversations with all stakeholders.🗺️ Patient journey mapping helps identify real issues that sit between services, not just within them.Timestamps00:00 - Introduction01:12 - Shelley Thomson’s background & role02:21 - Defining consumer engagement04:02 - Why it’s often missing06:16 - Measuring what “good” engagement is09:30 - Recruiting the right people13:12 - Common challenges in engagement18:05 - How to start: practical strategies19:59 - Real-world example: dementia journey22:35 - About Consumer Health Partnerships podcastCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 605 - The Cost of Care: Improving Transparency and Access in Australian Healthcare 08.05.2026 31min

  In this episode of Talking HealthTech, Peter Birch speaks with Jakomi Mathews, founder and CEO of Goto.health, about the role of technology in improving price transparency, payment workflows, and access to healthcare services for both patients and clinics across AustraliaThe conversation explores how gaps in pricing visibility and payment processes continue to shape patient behaviour and clinic operations, and why these challenges persist despite broader conversations around health system reform.The discussion delves into the origin story behind Goto.health and the real-world experiences that highlighted the need for a more transparent and predictable approach to healthcare payments.It also examines the growing impact of affordability pressures on patients, including delayed care and the risk of bill shock, as well as the operational inefficiencies faced by clinics in managing cancellations, no-shows, and inconsistent cash flow.Beyond these challenges, the episode looks at how digital payment models inspired by other industries can streamline booking and payment processes across different care settings.It also considers broader implications for the healthcare ecosystem, drawing on insights from both Australian and international approaches, and highlights emerging innovations that aim to create a more connected, efficient, and patient-centred healthcare experience.Key Takeaways🩺 Price transparency and accessibility remain major barriers to healthcare; nearly 50% of Australians delay or cancel care due to affordability💳 Goto.health uses a model similar to Uber for healthcare payments, guaranteeing clinic payments and reducing cancellations or no-shows📈 The current healthcare SaaS booking incumbents are still only capturing a small fraction of medical appointments in Australia🦷 The Australian healthcare landscape has significant cost variance, especially in dental care, driving some patients to seek treatment overseas🌏 Regulatory trends are pushing for mandated price transparency, both in Australia and in the US, influencing Goto.health’s roadmapTimestamps00:00 – Introduction & background00:47 – Goto.health origin story02:05 – Clinic workflow challenges03:18 – Price transparency impact07:41 – Out-of-pocket healthcare costs12:02 – Benefits for clinics and patients15:13 – Goto.health’s product in action18:07 – Scaling the model & group implementations21:08 – Payment integrations and industry challenges23:29 – Roadmap and international expansion25:45 – Market context and platform growthCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 604 - Cutting Through the Hype: Healthtech Solutions and Challenges at HIMSS26 07.05.2026 41min

  In this episode of Talking HealthTech, Peter Birch speaks with Tim Ferris, Vice President of Healthcare Practice for Intersystems, Dr Tom Kelly, CEO and co-founder of Heidi Health, and Hal Wolf, President and CEO of HIMSS, about the evolving role of technology, particularly artificial intelligence, in addressing challenges in healthcare delivery, data integration, and system efficiency.The conversation explores how real-world pressures such as workforce strain, rising demand, and fragmented systems are shaping the way technology is adopted across healthcare.It looks closely at what makes digital tools succeed in practice, from easing clinical workflows to improving access to meaningful data, and why many past solutions have struggled to deliver on their promise.The episode also dives into the growing impact of AI in clinical settings, including its role in reducing administrative burden and supporting better decision-making.Alongside this, it examines the importance of trust, patient expectations, and the need for systems that are not only innovative but practical, reliable, and built to support care where it matters most.This episode was recorded during HIMSS 2026 in Las Vegas and features conversations Talking HealthTech had on the expo floor with industry leaders and innovators.Key Takeaways🧑‍⚕️ Technology’s evolving role: AI and large language models are poised to transform healthcare delivery by addressing supply and demand imbalances and supporting frontline clinicians.🔑 Practical implementation challenges: Real-world adoption depends on solving specific clinical problems, ensuring seamless data aggregation, and focusing on user-friendly tools.💸 Funding and adoption incentives: Different healthcare systems (such as the NHS vs the US) adapt AI and technology for cost, efficiency, and clinician satisfaction, affecting the pace and nature of adoption.🤝 Data, trust, and usage: The growth of agents and AI in healthcare introduces new complexities around data ownership, patient trust, and security, requiring new ways to manage access and responsible use.🌏 Innovation across the industry: Global perspectives sync on the value of integrating AI into workflows, from documentation to communication, showing both opportunities and hesitations among clinicians and patients.Timestamps00:00 - Peter Birch: Episode intro02:56 - Tim Ferris, Vice President of Healthcare Practice, Intersystems15:17 - Dr Tom Kelly, CEO & Co-Founder, Heidi Health23:36 - Hal Wolf, President & CEO, HIMSS39:42 - Peter Birch: Episode wrap-upCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotesAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 603 - Transforming Patient Experience with Agentic AI: Reducing Administrative Burden at HIMSS26 05.05.2026 32min

  In this episode of Talking HealthTech, Peter Birch speaks with Dr Rowland Illing, Chief Medical Officer for Amazon Web Services, about how cloud technology is reshaping healthcare and what that means for the people working within it.They explore the rapid rise of AI and software agents, and how these tools are beginning to change the daily experience for clinicians, patients, and health system operators.They unpack AWS’s dual role as both a global cloud provider and an increasingly active contributor to healthcare solutions, sharing practical examples from health systems and life sciences organisations around the world.The discussion also looks at how infrastructure decisions made today are enabling new models of care, from streamlining administrative workflows to improving how patients access and navigate services.The conversation offers a grounded look at where healthcare is heading, what is already changing behind the scenes, and how technology can support better, more human-centred care when applied with purpose.This episode was recorded during the HIMSS26 conference and captures the latest conversations and innovations at the intersection of healthcare and cloud computing.Key Takeaways🧬 AWS underpins global healthcare and life sciences, supporting drug discovery, health systems, and tech vendors worldwide💻 AI and cloud services enable faster, more scalable solutions in drug discovery, imaging, and genomics🔗 Modular, standards-based services like AWS HealthLake and HealthOmics foster interoperability and innovation for vendors and clinicians🤖 The emergence of AI agents is automating admin tasks, streamlining scheduling, patient interactions, and clinical workflows🙋 Patient education and transparency around AI use remain essential to build trust and improve care deliveryTimestamps00:00 – Episode intro & guest overview01:16 – AWS’s healthcare ecosystem role05:21 – AI in drug discovery and life sciences07:27 – Modular services: HealthLake, Imaging, HealthOmics12:22 – AI agents in patient engagement & admin18:10 – Human element: clinicians and patient care21:01 – AI, uncertainty, and patient education27:16 – Advice for CIOs, CTOs, and next stepsCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 602 - AI and Clinical Coding in Action: Improving Patient Outcomes with Insights from HIMSS26 30.04.2026 22min

  In this episode of Talking HealthTech, recorded live at HIMSS26, Peter Birch sits down with Troy Kennedy, AVP of Client Partner Technology at Solventum, to explore the evolving role of clinical coding and the growing impact of AI in healthcare.The discussion unpacks how clinical coding underpins care quality, funding models, and system performance, while tracing its journey from manual processes to advanced, technology-enabled workflows.The conversation also dives into the practical application of AI, including how automation is being used to support clinical documentation, improve data accuracy, and ease workforce pressures.It also examines the importance of governance, local context, and human oversight in ensuring AI delivers meaningful and safe outcomes.Drawing on real-world experience, the episode highlights Solventum’s work with hospital systems and offers insight into how health organisations can approach digital transformation in a way that balances innovation with accountability.This episode was recorded during the HIMSS26 conference, capturing industry conversations and innovations showcased at the event.Key Takeaways🛠 Clinical coding is the digital language of health, vital for accurate patient care and health system management🤖 AI and machine learning are transforming clinical coding, enabling automation while retaining the need for human oversight📈 Clinical Document Improvement (CDI) enhances record accuracy, ensuring care is properly reflected and measured💡 Solventum's 360 Encompass platform combines coding, CDI, and quality management for scalable hospital outcomes🔑 Strategic adoption requires trusted partners, regulatory compliance, and understanding the local healthcare landscapeTimestamps00:00 Introduction & Troy’s background01:35 What is clinical coding?03:50 Evolution of technology in coding05:59 Clinical Document Improvement explained09:04 Solventum’s AI tools at HIMSS11:22 360 Encompass platform overview13:19 AI's impact on clinical coding roles15:37 Recommendations for health systems18:56 Key focus areas for Australian healthcareCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 601 - How Artificial Intelligence Is Influencing the Way Healthcare Software Is Built 28.04.2026 35min

  In this episode of Talking HealthTech, Peter Birch speaks with Sean Walker, CTO of Alcidion, about the role of AI in healthcare software development, the architecture behind Alcidion’s Miya Precision platform, and how thoughtful AI adoption is helping improve outcomes for both clinicians and patients.The conversation explores how healthcare software is evolving, from the importance of getting foundational architecture right through to building systems that can scale and adapt as clinical needs change.They also unpack how AI is being used in practice, not just as a clinical support tool, but as a way to accelerate development, streamline workflows, and enhance the way software is designed and delivered.Along the way, the discussion highlights the balance between speed and responsibility, the growing role of regulation, and why keeping clinicians involved remains critical to building trust in AI-driven systems.This episode offers a grounded look at where AI is making a real impact today, and what it takes to build healthcare technology that is both innovative and safe.Key Takeaways🚀 Building strong software foundations is essential for scaling and integrating advanced capabilities like AI and large language models.💡 Distinct uses of AI exist: both in software development processes and as clinical decision support tools.👥 Keeping humans in the loop is critical for maintaining trust and reliability in clinical AI applications.🛠️ Skills like context engineering and agentic workflows are becoming necessary, beyond simple prompt engineering.🌐 Registered and codified AI tools, such as Alcidion’s concept detection, enable more robust clinical data and contribute to improved patient outcomes.Timestamps01:12 — Introduction to Alcidion and Sean’s role03:06 — Approaching platform architecture in healthtech06:30 — Disruptive AI capabilities and transformations10:22 — AI’s impact on software development workflow19:49 — Outcomes for clinicians and patients23:48 — TGA certification and concept detection28:09 — Human-in-the-loop for clinical AI34:08 — Future-ready software developer skillsCheck out the episode and full show notes on the Talking HealthTech website.If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 600 - Clinical Evidence at Your Fingertips: AI, Scribes, and the Future of Medical Documentation 23.04.2026 1val 5min

  In this episode of Talking HealthTech, Dr Max Mollenkopf is joined by Dr Tom Kelly to unpack the evolution of Heidi, an AI-powered clinical documentation tool, from its early experimentation in general practice to its growing presence across health systems globally.The conversation traces the realities of building in digital health, including early missteps, product pivots, and the challenge of finding meaningful product-market fit in a complex and highly regulated environment.The discussion goes beyond surface-level AI hype to examine how tools like Heidi are being shaped by real clinical workflows.It explores the practical challenges of integrating with existing practice management systems, navigating regulatory frameworks across different regions, and competing in an increasingly crowded international market.There is also a focus on the rise of AI-powered clinical scribing, the role of large language models, and how these technologies are changing the day-to-day experience of clinicians.Alongside the technical and commercial considerations, the episode reflects on broader questions facing the sector, including safety, interoperability, and the cost of scaling AI in healthcare.It also looks ahead to emerging use cases such as real-time evidence retrieval and patient-facing applications, offering a grounded perspective on where AI is delivering value today and where it may have the greatest impact in the future.Key Takeaways✨ Product evolution and lessons learned Heidi started as a triage and workflow automation tool and shifted focus to clinical AI scribing in response to market needs and advancements in AI models.💬 Integration and interoperability challenges Integrating with practice management systems remains complex and highly dependent on regional vendors and technical standards, highlighting the ongoing struggle for efficient interoperability in healthcare.🌍 Global competition and expansion Heidi's growth strategy and competition vary by country, with different primary competitors in Australia, the UK, and North America, and a keen focus on clinician-centric product development.🛠️ Regulation and medical device territory AI-based clinical tools like Heidi must constantly reassess their compliance with evolving software as a medical device rules, which differ across international markets.🤝 Feedback-driven design Heidi’s freemium model enabled rapid feedback loops from clinicians, shaping product features and spurring adoption in both individual practices and enterprise hospital deals.Timestamps00:00 Heidi’s origins and early pivots03:37 Traction and barriers to product adoption09:01 Pivot to AI-powered scribing14:11 Drivers of Heidi’s growth and market position18:56 Competitors in each market22:45 Evidence product launch and vision29:17 Software as a medical device, regulatory lines37:37 Relationships with PMS providers44:16 Interoperability barriers and national health records52:13 The cost of AI in clinical tools54:40 Expanding to communications and voice products57:32 Consumer-facing applications and future directions59:59 Will AI replace clinicians?--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 599 - Driving Collaboration in Healthcare: Community and Industry Insights at Sparked Hobart 21.04.2026 14min

  In this episode of Talking HealthTech, Peter Birch speaks with Kate Ebrill, Grahame Grieve, Dr Chris Moy, Dr John Lambert, Sandra Cook, Dr Jill Freyne, Professor Brett Sutton, and Professor Mark Braunstein about data standards, information exchange, and implementation challenges in Australia’s digital health sector.The discussion explores the Sparked Initiative and its co-design approach to developing national standards, with a focus on creating consistent, secure, and meaningful ways to share health information.The episode also examines what it takes to move from policy into real-world implementation, including the role of infrastructure, vendor engagement, and support for different parts of the health system.Emerging technologies such as AI and FHIR are considered in the context of improving data quality, enabling interoperability, and shaping how health information is created, shared, and used.Across the conversation, contributors provide insights from clinical practice, technical architecture, and national strategy, offering a grounded view of the opportunities and challenges ahead as Australia continues to build a more connected and effective digital health ecosystem.This episode was recorded at the Sparked Community co-design workshops in Hobart, an event dedicated to accelerating the creation and development of national FHIR standards for health information exchange in Australia.Key Takeaways✨ Nationally aligned data standards are essential for enabling safe and scalable digital health innovation across Australia, with implementation and policy alignment now the main focus💬 Sparked focuses on co-design, ensuring data standards are fit for purpose for all Australians through direct engagement with clinicians, consumers, industry, and government🤝 The need for high-quality, standardised data is becoming more urgent as AI adoption increases; clean inputs lead to more reliable outputs🚀 Infrastructure like HealthConnect Australia and a national FHIR repository are being developed to support ecosystem-wide adoption🔄 Tasmania is positioned as an effective testbed for state-scale implementation due to its system structure, highlighting a path for broader national rolloutTimestamps00:00 – Kate Ebrill, Sparked Lead: Event introduction and national objectives03:26 – Grahame Grieve, HL7 FHIR product director: A history and outlook on FHIR development04:54 – Dr Chris Moy, Clinical Co-lead: Clinician and consumer engagement05:25 – Dr John Lambert, Chief Clinical Information Officer, Tasmania: State-scale implementation06:25 – Sandra Cook, Connected Care, ADHA: National implementation infrastructure07:33 – Dr Jill Freyne, Amazon Web Services: Industry implementation momentum08:14 – Professor Brett Sutton, CSIRO Health: Real-time data for clinicians and patients09:23 – Grahame Grieve: Patient empowerment and AI10:15 – Professor Mark Braunstein: The global context and FHIR adoption--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplusAnd if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 598 - Behind the Scenes of Medical Software in Australia: MSIA’s Role and Priorities 16.04.2026 44min

  In this episode of Talking HealthTech, Peter Birch sits down with Emma Hossack, CEO of the Medical Software Industry Association (MSIA), to unpack the often overlooked role of software in keeping Australia’s healthcare system running.The conversation explores how MSIA represents and supports the organisations building the digital infrastructure behind everyday care, and why their work is more critical than most people realise.Peter and Emma dive into the origins and purpose of MSIA, its growing influence on health software policy, and how it is helping shape the governance of emerging technologies like artificial intelligence.They also discuss the increasing weight of regulation, the tension between compliance and innovation, and the funding challenges facing local software providers.The discussion offers a practical look at the people and systems working behind the scenes, and why stronger collaboration between government, industry, and clinicians will be essential for the future of digital health in Australia.Key Takeaways💡 Over 95% of Australian healthcare operates on MSIA member platforms, making their work foundational to the sector.🔗 MSIA acts as a bridge between industry and government, shaping and supporting health software policy and regulation.🧑‍💻 Artificial intelligence in health tech is a major focus, with MSIA developing a voluntary code for unregulated products and leading industry-wide collaboration on AI governance.📊 Regulatory compliance demands have increased significantly, with some software providers now spending up to 80% of their effort on meeting these requirements.🤝 MSIA facilitates collaboration, networking, and knowledge sharing through events, monthly member sessions, matchmaking, and support for overcoming industry roadblocks.Timestamps00:01 — Introduction to MSIA04:00 — Industry impact and membership07:00 — COVID-19 response and digital prescribing12:41 — AI in healthcare and MSIA’s voluntary code19:40 — Regulation vs. innovation in development26:11 — Funding, training, and recent challenges38:37 — Upcoming priorities and activitiesLinks and Resources:The MSIA Voluntary Guide on responsible use of AI - Read More HereThe MSIA 2025 Productivity Brief to Government - Access Here--------Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full ArticleIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 597 - General Practice in Transition: AI, Technology Adoption and Clinic Operations 07.04.2026 37min

  In this episode of Talking HealthTech, Peter Birch speaks with Casey Going, founder of MBSPro and a rural GP, about the evolving landscape of general practice and the growing role of artificial intelligence in healthcare.The conversation explores the operational pressures facing rural clinics, including workforce shortages, financial constraints, and the realities of delivering care outside metropolitan areas.It also unpacks how technology is being used in real clinical settings, from streamlining administrative tasks to supporting patient triage and improving Medicare billing processes.Broader themes around practice sustainability, recruitment, and the shift towards larger, more specialised clinics are examined, alongside the opportunities and challenges that come with adopting new digital tools.The episode offers a grounded look at how innovation is shaping primary care today, and what the future may hold for practice owners navigating a rapidly changing environment.Key Takeaways🩺 Operational pressures drive tech adoption: Rural clinics face significant recruitment and financial challenges, making technology and AI tools essential for streamlining processes and reducing overhead.🤖 AI enhances efficiency, not replaces staff: Technology is being implemented to reduce cognitive load and repetitive tasks among staff, allowing people to focus on more value-adding activities, not eliminating jobs.💸 Medicare funding misconceptions: Medicare offers rebates, not free care; financial sustainability for clinics requires careful billing and operational strategy as margins remain tight.🏥 Future of general practice: Practices are likely to become larger and more specialised, with AI assistance and a shift toward two tiers of clinics—ultra-lean bulk billing models and comprehensive, tech-enabled fee-for-service clinics.👥 Practice ownership advice: Aspiring owners should seek mentors beyond general practice and embrace technology and business principles from other industries for sustainable operations.Timestamps00:00 - Introduction & guest background03:53 - Rural practice operational pressures07:01 - Balancing clinical care, innovation, and sustainability09:24 - AI implementation examples14:11 - Medicare funding & misconceptions16:41 - Predicted future clinic models19:21 - Accreditation burden & compliance23:16 - Financial sustainability of clinics31:18 - Practical advice for practice owners33:37 - Upcoming MBS Pro features________Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.
• 596 - Smarter Chronic Disease Management & Patient Experience in General Practice 31.03.2026 33min

  In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratne, founder of MyGPMPtool (MGT), and Genevieve McLauren-Lee, a registered nurse and practice manager at My Medical Services Australia.The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice.It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency.The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices.Key Takeaways🩺 General practice faces diverse patient demographics and challenges🕒 Technology enables faster, more meaningful consultations without compromising patient interaction📝 Structural changes in care planning emphasise patient-centric, team-based approaches🤝 Effective patient engagement depends on meaningful communication and tailored tools💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demandsTimestamps00:00 Introductions & practice overview03:12 Responsive, innovative general practice06:02 Technology's role in patient-GP interaction07:24 Chronic disease vs. preventative care12:24 Health cues and brief assessments14:48 Structural healthcare changes in Australia21:41 Technology supporting patient experience26:06 Balancing patient, clinician, and business needs________Want to keep the conversation going?The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article HereIn the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.If you’re enjoying the show and want access to full articles, episode discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealthtech.com/thtplus.And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.Mentioned in this episode:THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.THT+ Digital Health Career ToolkitExplore the free THT+ Digital Health Career Toolkit, a five-day email series to help you clarify where you fit in digital health and take your next step: talkinghealth.tech/toolkit.