Dental Leaders Podcast

Epizodes

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  #353 The Conference Kid — Shyun Patel 29.07.2026 2h 9min

  Shyun Patel joins Payman as a final-year dental student at Liverpool, best known for founding BDSA, the biggest undergraduate dental conference the UK has seen, and for buying his own practice before he's even qualified.He talks candidly about losing the Dental Society presidency election, the autoimmune diagnosis that reshaped how he thinks about time, and the fridge-flipping side hustle that helped fund his first practice.This is also a conversation about ambition and its cost. From the cathedral gamble that saved BDSA's gala dinner to the balance between depth and breadth of impact, Shyun's reflections on business are as sharp as his reflections on himself.Expect thoughtful exchanges on hubris, communication as a clinical skill, sacrifice, and what it means to build something at 23 that most people wait decades to attempt.In This Episode00:00:50 – Introduction00:01:30 – Growing up in Liverpool00:06:14 – Communication vs skill00:08:36 – Teaching communication00:14:00 – Public misconceptions00:22:38 – Hubris00:22:52 – Insecurity and upbringing00:32:57 – Losing DentSoc presidency00:41:20 – Autoimmune diagnosis00:50:07 – Building a dating app00:58:00 – Business by osmosis01:01:26 – The value of asking01:04:32 – Scale of BDSA01:07:26 – Funding BDSA01:17:07 – Leadership and delegation01:21:00 – Sales and sponsorship01:25:10 – The cathedral gamble01:29:47 – The fridge hustle01:41:07 – Ambition and sacrifice01:47:43 – Blackbox thinking01:52:41 – Clinical vs business01:59:35 – Depth vs breadth02:01:11 – Heroes and resources02:05:29 – Fantasy dinner party02:07:31 – Five-year visionAbout Shyun PatelShyun Patel is a final-year dental student at the University of Liverpool and the founder of BDSA, the largest undergraduate dental conference staged in the UK to date. Alongside his studies he already owns a dental practice, works as a dental rep for Bryant, and is building a compatibility-focused dating app in his spare time.
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  #352 Lift the Shield — Adrian Dray & Kautham Haran 22.07.2026 1h 43min

  Two CareStack men, one origin story that starts in a Covid ward. Adrian Dray talks Payman through the lead-management deal that nearly bankrupted him, and how that near-miss set him up to bring an American cloud practice management system into a UK market that, by his own admission, "really dislikes change." Kautham Haran, the ops brain to Adrian's front-of-house energy, explains how a fintech Start-Up background prepared him for the mess of onboarding whole dental groups onto new software. Between them they cover why CareStack bet big on a market the size of Oregon, what Rory Sutherland taught them about friction and the "doorman fallacy," and why AI receptionists might be dentistry's answer to the hoverboard fire hazard. It's a conversation about building a company from scratch inside an industry built on habit, and what happens to your ego when the whole thing goes a bit public and a bit personal.In This Episode00:01:00 - Introductions00:01:35 - Covid and crisis00:07:25 - Meeting Abby00:11:25 - Kautham's fintech past00:14:15 - The leadership trio00:16:00 - Opportunity, defined00:23:10 - Cracking the UK00:31:55 - Straumann and strategy00:36:35 - Built-in payment plans00:39:55 - Onboarding challenges00:44:55 - Surprises in dentistry00:50:25 - Software's weak spot00:54:50 - Regulation as moat00:56:20 - Shaking up events01:03:55 - Rory's insights01:14:15 - Voice Stack AI01:17:45 - AI receptionist risks01:22:45 - Blackbox thinking01:32:25 - Fantasy dinner party01:40:55 - Closing thoughtsAbout Adrian Dray and Kautham HaranAdrian Dray is director of demand generation at CareStack, a cloud-based dental practice management system, having previously worked as a data protection officer within dentistry. Kautham Haran is CareStack's head of implementation, joining from a peer-to-peer invoice finance Start-Up he co-founded straight out of the University of Warwick. Together they lead CareStack's UK operation alongside Shamanth, their head of customer success.
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  #351 The Legacy Builder — Neil Sikka 15.07.2026 1h 32min

  Neil Sikka joins Payman to reflect on a career that has moved from single-surgery NHS dentistry in Bethnal Green to building a ten-practice London group, selling to Bupa, and now helping shape clinical strategy across one of the UK’s biggest dental organisations.He talks candidly about the Barbican Dental Care years, why he chose cultural fit over the highest offer when selling, and why he still practises one day a week after decades in the profession.This is also a conversation about service. From funding a dental carriage on India’s Lifeline Express to supporting Dentaid and Mercy Ships, Neil’s work outside the surgery is just as revealing as his business story.Expect thoughtful reflections on the mouth-body connection, Bupa’s future, clinical excellence, personal branding, charitable dentistry and the quiet art of getting on with people.In This Episode00:01:00 - Bupa, leadership and clinical voice00:02:45 - From Bethnal Green to Barbican00:06:40 - Growing ten practices00:10:30 - Selling the business00:14:00 - Risk, reward and optimism00:16:10 - Lifeline Express00:21:35 - Mercy Ships and Dentaid00:28:20 - Childhood and family00:35:15 - Why he still practises00:37:30 - Blackbox thinking00:45:30 - Life inside Bupa00:52:00 - Bupa Training Academy00:57:00 - Mouth-body connection00:59:15 - Personal branding01:07:25 - A week in Neil’s life01:18:15 - Dental learning and mentors01:22:30 - Music, golf and real tennis01:25:45 - Fantasy dinner party01:28:40 - Last days and legacyAbout Neil SikkaNeil Sikka is Chief Dental Officer for Bupa Dental Insurance and Director of Dentistry at Bupa Dental Care.Before joining Bupa, he founded and grew Barbican Dental Care into a ten-practice London group, building a corporate dental plan model for major employers. He continues to practise one day a week and has long supported access-to-care projects through Dentaid, Mercy Ships and India’s Lifeline Express.
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  #350 Dentistry 2040 — Andrew Bower 08.07.2026 56min

  Recorded live at Bupa Dental Health Is Live, this Dental Leaders episode sees Payman joined by Andrew Bower from Philips Oral Healthcare for a sharp look at dentistry in 2040. The conversation moves from AI, robotics and connected toothbrushes to the bigger question of how oral health can become part of everyday whole-body care. Andrew explores Philips’ long-term view on prevention, consumer behaviour, clinical evidence and the challenge of making oral care feel less like a chore and more like a daily ritual. There’s also a grounded reminder that, even with smarter tools and faster data, dentistry still comes back to care, trust and human connection.In This Episode00:02:05 - Dentistry in 204000:04:15 - Predictions and connectivity00:05:00 - Oral care apathy00:08:00 - Power toothbrush adoption00:10:30 - Global dental differences00:12:20 - Mouth-body connection00:14:00 - Diagnostics and data00:15:35 - Robots and clinicians00:22:20 - Connected toothbrushes00:40:20 - AI and productivity00:47:25 - Last days and legacy00:48:00 - Fantasy dinner partyAbout Andrew BowerAndrew Bower is the global product category lead for Philips Oral Healthcare. With more than 20 years at Philips across consumer health, women’s health and oral care, he brings a global view of how technology, prevention and behavioural change are shaping the future of healthcare.
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  #349 Doing the Right Thing — Ian Dunn 01.07.2026 1h 57min

  Ian Dunn didn't set out to become a periodontist. A chance encounter with a stranger in a hospital corridor, a course he took on a whim, and the absence of anyone else doing the job in Liverpool — that's how a specialism was born. In this episode, Payman sits down with Ian to trace a career shaped as much by happy accidents as by hard graft; from a comprehensive school kid who retook his A-levels, to one of the most respected perio voices in the north west.They cover the state of the profession — social media's double edge, the case for CPD reform, awards culture, and the strange silence around perio's role in systemic health. Ian is candid about a GDC case that cost him eleven months of sleep, and equally candid about why he'd never swap his associate chair for a principal's desk.In This Episode00:01:25 — Growing up in Liverpool00:02:10 — Student life at Leeds00:05:35 — Route into dentistry00:11:50 — Ethics and professionalism00:18:50 — Life as a GDP00:19:25 — Route into periodontics00:29:30 — How perio has changed00:41:35 — The mouth-body connection00:46:00 — What's changed in perio00:52:55 — Good vs great periodontists00:56:35 — Industry, big pharma and public education01:00:25 — What grinds your gears01:05:00 — Social media, awards and measuring success01:15:25 — Teaching and self-promotion01:16:30 — Hygienists, teamwork and hierarchy01:20:25 — Liverpool01:24:15 — Blackbox thinking01:27:45 — GDC complaint01:39:50 — Associate life and practice ownership01:46:05 — Best lectures and resources01:53:25 — Fantasy dinner party01:56:15 — How Ian wants to be rememberedAbout Ian DunnIan Dunn is a specialist periodontist based at Rose Lane Dental Practice in Liverpool, where he has worked for over 15 years. A graduate of Leeds, he spent a decade as an NHS GDP before finding his way into perio through a combination of luck, timing and relentless curiosity. Alongside his clinical work, Ian teaches on perio courses and has been active with the British Society of Periodontology, where he is a vocal advocate for hygienists, therapists, and anyone who believes the gums are everyone's business.
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  #348 Agony Uncle — Sina Gilannejad 24.06.2026 1h 45min

  From pizza shop to Maxfax theatre — Sina Gilannejad's route into dentistry is anything but straightforward. Born in Northern Ireland to Iranian parents, Sina brings a rare blend of warmth, self-awareness, and hard-won clinical confidence to this conversation. He opens up about the anxiety that drove him towards DCT, the perfectionism that almost derailed him, and how a stint in maxillofacial surgery — confronting cancer, mortality, and the limits of medicine — fundamentally changed his relationship with the job. It's an honest, searching episode about what it actually means to become a dentist, and what to do once you've got there.In This Episode00:01:10 - Extraction anxiety and the road to DCT 00:02:10 - Growing up in Northern Ireland 00:03:45 - Working in his dad's pizza shop 00:08:30 - Dental school in Bristol 00:16:45 - Politics, cancel culture and the Overton window 00:24:00 - "Most Presenting Complaint" — the podcast with Adam 00:25:25 - The FD year: imposter syndrome and mental health struggles 00:35:35 - Practitioners Health and CBT 00:39:20 - Patient communication and dentistry's image problem 00:41:45 - DCT explained — the case for and against 00:44:50 - DCT1 in Cardiff: oral medicine, oral surgery and Mike Lewis 00:50:05 - Choosing Maxfax — Chesterfield and DCT2 00:53:35 - Advice bias: the responsibility of giving career guidance 00:57:05 - To specialise or not to specialise 01:02:00 - General practice at Dental Beauty 01:04:10 - Wisdom teeth, retained roots and the perils of perfectionism 01:05:20 - Implants: the next step? 01:11:00 - Practice ownership, the super associate and social media 01:14:50 - Maxfax, mortality and perspective 01:22:10 - Blackbox thinking 01:26:50 - Teaching, favourite resources and DCT study budgets 01:38:50 - Fantasy dinner party 01:42:25 - Last days and legacyAbout Sina GilannejadSina Gilannejad is a dental core trainee who completed DCT1 in oral surgery and oral medicine at Cardiff and DCT2 in maxillofacial surgery at Chesterfield. A Bristol dental school graduate and former dental school president, he now works as an associate at Dental Beauty practices in Dalston and Basildon, with a particular interest in oral surgery and conscious sedation. He is also co-host of the Most Presenting Complaint podcast alongside fellow dentist Adam.
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  #347 Bring the Energy — Meghan Chard 17.06.2026 1h 47min

  Meghan Chard is many things at once — principal dentist, practice owner, mum of three, and quietly passionate evangelist for childhood airway health. In this episode, she sits down with Payman for a wide-ranging conversation that takes in meeting her husband Simon at dental school, buying his family's Leicestershire practice a month before their first child arrived, and the very particular chaos of juggling clinical work, business ownership, and family life. Then there's the airway thread — and once Meghan gets going, you can see why she's hooked. Sleep disordered breathing in children is, she argues, a dramatically underscreened problem, and dentists are uniquely placed to spot it.In This Episode00:00:55 — Introductions and Rothley Lodge00:02:30 — Meeting Simon at King's00:05:10 — Life as associates, then buying the practice00:06:05 — Running the practice: ops vs. direction00:08:25 — The dental family advantage00:12:45 — Learning the numbers — and how Pärla helped00:13:00 — Staff management and the art of delegation00:15:30 — Superpowers and self-awareness00:17:35 — The juggle: three kids, two clinical days, one nanny00:20:00 — Something has to give00:26:10 — Mary McAleese, Belfast, and family roots00:30:05 — Childhood airway obstruction: signs, symptoms and the dentist's role00:40:05 — Treatment: referral, palatal expansion and the habit-corrector appliance00:54:10 — Case studies and outcomes00:58:35 — Pärla: the emotional roller coaster of consumer business01:05:35 — Covid and the darkest days of practice ownership01:08:20 — Dental school, inferiority, and graduating second in the year01:16:30 — Blackbox thinking01:26:25 — Faith, spirituality, and community01:30:50 — Succession planning01:35:10 — How Meghan ended up in dentistry01:39:15 — Best lecture: Malcolm Levinkind on teeth, posture and the body01:41:50 — Favourite resources: Breath, Breathe Sleep Thrive, Saved by the Mouth01:42:45 — Sauna obsession and longevity habits01:43:55 — Fantasy dinner party01:45:40 — What she'd do differentlyAbout Meghan ChardMeghan Chard is a principal dentist and co-owner of Rothley Lodge Dental Practice in Leicestershire, which she and her husband Simon Chard took over from his family in 2018. Alongside clinical practice and running the business, she has developed a keen interest in childhood sleep disordered breathing and consults for a paediatric airway appliance brand. She is also a niece-in-law of Mary McAleese, former President of Ireland.
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  #346 First Principles — Henry Totterdell 10.06.2026 1h 25min

  What happens when a mechanical engineer spends a decade fixing factories, then walks away from it all to start dental school at 34? Henry Totterdell joins Payman to tell that story. He talks about the years spent solving problems on aircraft carriers and chemotherapy production lines, the slow-burning itch to do something with his hands, and why he finally took the plunge. Along the way they get into first principles, the magic of human connection over Zoom, where robots might fit into the chair one day, and the quiet privilege of a patient simply saying thank you. It's a conversation about taking the long way round — and arriving exactly where you meant to.In This Episode00:01:55 - Travel and adventure 00:05:20 - Childhood in Stroud 00:06:15 - Choosing engineering 00:07:35 - Loughborough years 00:08:45 - Engineering versus dentistry 00:10:00 - First principles thinking 00:12:10 - Life as a consultant 00:17:15 - Losing his purpose 00:18:35 - The pharmaceutical world 00:21:00 - The itch to do medicine 00:22:15 - Working with his hands 00:23:50 - The leap to dental school 00:31:50 - The Innovations Hub 00:36:05 - First extraction 00:38:40 - Blackbox thinking 00:43:45 - Starting a business 00:44:55 - Lectures that stuck 00:48:10 - What makes a course brilliant 00:50:25 - The magic of being in the room 00:52:15 - Soft skills and integrity 00:54:20 - Reading the patient 00:57:45 - Regrets 01:01:45 - Robots in the chair 01:06:00 - Relentless optimism 01:06:45 - Darkest days 01:10:20 - Nervous patients 01:13:40 - Awards and recognition 01:16:20 - Confidence and family 01:18:35 - Fantasy dinner party 01:20:45 - Last days and legacyAbout Henry TotterdellHenry Totterdell is a third-year dental student at Bristol, having come to dentistry after a decade as a mechanical engineer and consultant. A Loughborough graduate, he worked across defence, pharmaceuticals and manufacturing before retraining at 34. Alongside his studies he runs a Dental Innovations Hub at Bristol, introducing students to the technology and business side of dentistry that the course doesn't cover.
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  #345 Do the Thing — Ali Al-Hassan 03.06.2026 2h 2min

  Ali Al-Hassan is the walking embodiment of work hard, play hard — a young dentist who's gone from associate to super associate, practice co-owner and globe-trotter, all while building a following that brings patients straight to his chair. In this episode, he and Payman get into what really separates an ordinary associate from a "super" one: bringing in your own patients, owning your fees, and treating social media as your digital shop front. There's honest talk about outworking self-doubt, the awards debate, a vexatious GDC referral that came out of nowhere, and a wild Covid-era trading story that took a £50k bounce-back loan to seven figures and most of the way back down again. Threaded throughout is a simple philosophy — do the thing, do it thousands of times, and let it compound. You'll come away with plenty to think about, whether you're weighing up your own brand or just wondering how one person fits in this much living.In This Episode00:02:30 - Work hard, play hard 00:08:10 - Growing up and family 00:14:30 - The inflection point 00:17:30 - Associate vs super associate 00:24:40 - Social media and the first Invisalign open day 00:33:15 - Tenacity and outworking self-doubt 00:39:05 - Niching down 00:49:50 - Cornerstones of safe GDP ortho 00:53:50 - Blackbox thinking 00:59:30 - The GDC referral 01:08:45 - Compounding and word of mouth 01:09:45 - Dental Opulence 01:18:55 - The awards debate 01:25:35 - Travel and friendships 01:29:25 - Working with Robbie 01:32:05 - The Covid trading story 01:42:25 - Examinations and case acceptance 01:48:05 - Composite bonding approach 01:54:50 - Finishing teeth upside down 01:56:25 - Fantasy dinner party 02:00:25 - Last days and legacyAbout Ali Al-HassanAli Al-Hassan, known online as Doctor Ali, is a Cardiff-trained dentist working across practices in Swindon, the Midlands and London, with a focus on Invisalign and composite. He's a super associate who built his patient base through years of consistent social media, and co-owns the Dental Opulence clinic in the Midlands. Away from the chair, he travels monthly, invests, and is renovating a house back home in Swindon.
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  #344 The Package Deal — Ashley King & Sophie Lovett 27.05.2026 1h 57min

  Ashley King and Sophie Lovett run the international side of Pearl, the AI company that reads dental radiographs — and they turn up as a self-confessed package deal. The chat starts with what the tech actually does (a second opinion for clinicians, and a way to help patients finally see what's going on in their own mouths), but it doesn't stay there for long. Payman, Ashley and Sophie get into US versus UK dentistry, the state of the NHS, why trust beats price every time, and how AI is creeping into everyday work. Then it gets personal: women and AI, the awkwardness of asking for a pay rise, what happens when a woman out-earns her partner, and whether having children is selfless or selfish. Honest, funny and occasionally controversial — this one wanders well beyond the X-ray.In This Episode00:00:50 - Life at a start-up 00:02:20 - Life on the road 00:04:35 - Distributors or your own office 00:06:05 - What Pearl does 00:09:30 - Accuracy and limits 00:10:45 - A controversial take 00:12:45 - AI and the future 00:18:35 - A cottage industry 00:21:20 - US vs UK dentistry 00:24:40 - NHS vs private 00:30:20 - Getting set up 00:34:00 - The price 00:35:40 - Why trust is everything 00:37:45 - The word "sell" 00:40:35 - Living in London 00:46:50 - The worst of America 00:51:50 - Politics 00:56:05 - AI in their own work 01:00:50 - Women and AI 01:02:30 - The pay rise problem 01:05:20 - The gender pay gap 01:08:25 - Femininity as power 01:11:00 - Relationships and self-reliance 01:13:55 - Children01:16:30 - Out-earning a partner 01:25:10 - "I'm just a hygienist" 01:26:30 - Business influences 01:33:50 - Biggest business mistakes 01:38:40 - Competitors and USP 01:45:40 - Guilty pleasures 01:49:05 - Fantasy dinner party 01:54:00 - Ministry of SoundAbout Ashley King & Sophie LovettAshley King leads international partnerships at Pearl, having started out in dental back in 2018 at VOCO; she's from North Carolina and now calls London home. Sophie Lovett heads up Pearl's international market development and, despite only three years in dentistry, talks the clinical language like a native. The two are best friends as much as colleagues — which is exactly why they turned up to record together.
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  #343 Serendipity — Tara Renton 20.05.2026 2h 10min

  Professor Tara Renton OBE brings four generations of dental history — and a career built on curiosity rather than ambition — to her conversation with Payman. From navigating undiagnosed dyslexia and a father who begged her not to follow him into dentistry, to becoming the first female chair of oral surgery at King's College London, her story is one of serendipity, resilience, and an almost obsessive interest in the patient behind the pain. She shares remarkable insights into orofacial pain — nerve injuries, psychosocial histories, patients whose chronic pain only begins to shift when someone finally takes the time to ask the right question — and makes a compelling case for multidisciplinary thinking in a profession she feels has been far too siloed for far too long. Sharp reflections on surgical safety, local anaesthetic technique, and the state of dental education sit alongside something warmer: a life philosophy that's disarmingly simple. Stay curious.In This Episode00:02:50 - Four generations of dentists00:06:05 - Child dental health crisis00:07:20 - New grandmother00:10:00 - Choosing dentistry00:17:05 - Serendipity over ambition00:37:15 - The juggle: three kids and a PhD00:41:00 - Bullying and misogyny in surgery00:44:45 - King's: first chair in oral surgery00:47:35 - Multidisciplinary pain clinic00:49:25 - The Iranian patient00:56:00 - Trust underpins consent01:00:00 - Classifying orofacial pain01:07:05 - When grief resolves chronic pain01:12:15 - Blackbox thinking01:17:00 - Local anaesthetic tips01:22:00 - Wrong site surgery01:25:30 - Dental student selection01:27:15 - Redesigning the dental course01:47:50 - Bruxism: rethinking the evidence01:50:15 - Fantasy dinner party01:53:45 - Last days and legacyAbout Professor Tara Renton OBEProfessor Tara Renton OBE is Emeritus Professor of Oral Surgery at King's College London Dental Institute, where she became the first female chair of oral surgery — and one of the world's leading authorities on orofacial pain and nerve injury. Over a career spanning more than 40 years, she has authored over 250 research papers, completed a PhD centred on morbidity following third molar surgery, established a pioneering multidisciplinary pain clinic at King's, and carried out extensive medico-legal work in surgical safety. She is the co-founder of the patient resource orofacialpain.org.uk.
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  #342 Looking for the Edge — Mike Gray 13.05.2026 1h 53min

  Mike Gray's path to dentistry was anything but straightforward — and that's precisely what makes this conversation so compelling. A former semi-professional mountain biker who raced the World Series across three disciplines, a musician who once had the head of Universal Publishing sitting in his living room in rural Wales, and a dentist who spent years doing everything he could to avoid dentistry, Mike has lived several lives before arriving at the one he clearly loves. Payman and Mike cover the full sweep — grief, therapy, surgical war stories, and an obsessive, self-taught approach to digital restorative dentistry that culminates in his POISE Protocol: a no-prep veneer workflow that he believes makes truly minimally invasive ceramics available to the vast majority of patients, not just a lucky five per cent.In This Episode00:00:55 – Introductions and first impressions00:01:20 – Mountain biking career00:09:15 – A friend's suicide, guilt and stepping back from maxfax00:12:15 – Therapy00:14:10 – Life on the World Series circuit00:19:25 – From maxfax to music00:28:10 – Blackbox thinking00:33:45 – Music career — Alabama Three, Peppa Pig and Covid00:49:25 – NHS dentistry debate00:51:50 – Falling in love with dentistry00:54:40 – Self-taught restorative and the digital workflow01:00:25 – Ditching the articulator01:01:20 – Prototypes, not temporaries01:05:10 – Into implants01:11:00 – Compassion fatigue01:13:40 – POISE protocol and no-prep ceramics01:25:10 – The Lodge and the course01:29:05 – Resilience and failure01:34:20 – Practice ownership01:41:10 – Instagram01:49:20 – Fantasy dinner partyAbout Mike GrayMike Gray is a dentist based in Wales, working at Parkway Clinic in Swansea and The Lodge — a referral and education centre where he hosts his sold-out POISE Protocol course on minimally invasive ceramic veneers. His background spans maxillofacial surgery, semi-professional mountain biking at World Series level, and a music career that attracted interest from Universal Publishing and, improbably, Peppa Pig. He teaches himself CAD, machines his own surgical instruments, and has spent five years developing a digital workflow for no-prep ceramic restorations that he believes renders feldspathic and heavy preparation largely redundant.
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  #341 Underestimated — Rawa Jawad Quinn 06.05.2026 1h 54min

  Rawa Jawad Quinn is a dentist-turned-tech founder whose restless energy and refusal to be underestimated have shaped every chapter of her career. In this episode, she tells Payman about growing up in Chelsea after her Iraqi family fled Kuwait with nothing, studying in Liverpool, and working across 16 dental practices before channelling her frustrations into Medicube — a consent and patient communication platform built to give associates the consistency they've never had. The conversation takes some wonderfully unexpected detours into quantum physics, telepathy, AI-driven futures and the spiritual experiences that Rawa can't quite explain but absolutely trusts. There's also plenty of practical wisdom on occlusion, practice culture and what it really takes to bootstrap a dental tech start-up while raising a three-year-old without a nanny.In This Episode00:00:45 – Introduction and welcome00:01:25 – Growing up on the Kings Road and childhood in Chelsea00:03:30 – Studying dentistry in Liverpool and reinvention00:07:00 – Dyslexia diagnosis and learning differently00:10:10 – The itch beyond dentistry00:14:00 – Fleeing Kuwait, starting over in the UK00:16:25 – Why her parents' medical careers put her off medicine00:18:05 – Ambition, being underestimated and self-belief00:23:15 – Spirituality, connectedness and trusting intuition00:26:10 – Wanting it all — motherhood, marriage and a start-up00:31:00 – Lessons from 16 dental practices00:36:25 – Working in corporates and at Bupa00:41:20 – NHS vs private practice00:45:15 – The birth of Medicube00:48:30 – How Medicube works and pilot results00:55:55 – Finding a co-founder and the UCL connection00:58:50 – Funding through grants, awards and bootstrapping01:03:25 – AI, the Turing test and the future of work01:10:25 – Robots, relationships and what makes us human01:22:55 – Physics, multiverse theory and keeping an open mind01:28:40 – Blackbox thinking01:33:40 – A patient with buyer's remorse after crown preps01:36:55 – Occlusion, full mouth rehabs and the Dawson Academy01:43:20 – Tech conferences and the reality of being a founder01:47:05 – Fantasy dinner partyAbout Rawa Jawad QuinnRawa Jawad Quinn is a dentist based in Belfast, currently working at Bupa, with a particular interest in full mouth rehabilitation cases. She is also the co-founder of Medicube, a dental tech platform that streamlines consent, treatment planning and patient communication. Rawa trained at the Dawson Academy and Chris Hall's programme, and has worked across 16 practices spanning NHS, private and corporate settings.
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  #340 Exit at the Peak — Andy Acton 29.04.2026 1h 36min

  Andy Acton returns to the Dental Leaders hot seat for a proper deep-cut conversation about the business of owning a dental practice — from first purchase right through to the exit. Payman and Andy cover the current market (spoiler: banks still love dentists, and buyers far outnumber sellers), before getting into the real meat of the episode: owner fatigue. Andy breaks down the five categories of burnout he's observed across 25 years of working with practice owners, and it's the kind of honest, unglamorous stuff that rarely gets aired. There's also a brilliant success story about a single-surgery practice that became a near-£2 million sale in four years, plus some sharp advice on what not to do in your first month of ownership. Whether you're thinking about buying, selling, or just trying to work out why you're so tired, this one's well worth your time.In This Episode00:00:50 – Andy's business portfolio and the FTA family of companies 00:03:10 – Market snapshot: supply, demand and the state of play in December 2025 00:04:15 – Squats vs acquisitions 00:07:35 – What buyers are really looking for 00:10:15 – Occupancy levels and the case for maximising before expanding 00:13:10 – Corporates vs independents: deal structures and flexibility 00:17:10 – Patient attrition when the owner leaves 00:20:25 – Horror stories and success stories: flipping practices 00:28:15 – Young dentists buying early and the bank of mum and dad 00:31:05 – Would Andy encourage his kids to become dentists? 00:33:20 – Owner fatigue: five categories of burnout 00:35:25 – How valuation methods have evolved over 25 years 00:42:45 – Raising finance and banking terms 00:45:45 – The ownership lifecycle and signs of fatigue 00:55:55 – Sales readiness: the checklist 01:05:30 – Business education and the case for teaching it at school 01:13:05 – Understanding financial accounts and key KPIs 01:18:25 – Quick-fire: favourite business book, business hero, and the green lights philosophy 01:25:15 – Dental leaders who inspire Andy 01:32:25 – Fly on the wall moment: the Man United treble changing roomAbout Andy ActonAndy Acton is co-founder of Frank Taylor Associates, one of the UK's leading dental practice sales and valuation firms. Alongside his business partner Chris, Andy has built a portfolio of dental-focussed businesses, including FTA Finance, FTA Media, FTA Wealth, and the Principals Club — a members-only community for independent practice owners. He has worked in the dental sector for over 25 years.
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  Mind Movers #49 — Vanita Rattan 24.04.2026 1h 7min

  In this lively and layered episode of Mind Movers, Vanita Rattan joins Rhona and Payman to talk about medicine, entrepreneurship, motherhood and the sheer force of personality it takes to build something different. She traces her path from UCL medical school to formulating skincare for skin of colour, then opening clinics around the world before Covid forced a brutal pivot into social media and direct-to-consumer growth. What follows is not just a business story. It is a conversation about dyslexia, immigrant pressure, obsession, sacrifice, miscarriage, ambition and the cost of always operating in warrior mode. Honest, sharp and occasionally uncomfortable, this one goes well beyond skincare.In This Episode00:01:15 - Medicine to formulation00:02:05 - Building global clinics00:05:05 - Covid and the pivot00:06:20 - Community over following00:10:25 - Crisis mode and grit00:15:00 - Opportunity cost thinking00:20:15 - Dyslexia and determination00:27:25 - Business, children and sacrifice00:31:00 - Money, ambition and power00:56:25 - Miscarriage and autopilotAbout Vanita RattanVanita Rattan is a medical doctor, cosmetic formulator and entrepreneur focused on skincare for skin of colour. After qualifying in medicine at UCL, she trained in formulation, built the Hyperpigmentation Clinic into an international business, and later grew a highly engaged skincare brand through education-led content and direct community input. She is known for combining science, straight talking and a clear mission to serve women who have long been overlooked by mainstream beauty.
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  #339 Crack On — Ali Hashemizadeh 22.04.2026 1h 32min

  At just 27, Ali Hashemizadeh is doing things most dentists twice his age haven't managed — two private associate roles, a growing reputation as an endodontist, and the kind of self-awareness that usually takes a decade to develop. In this episode, Payman sits down with the Newcastle-based, Aberdeen-raised, Iranian dentist to trace the path from a rocky first year on the NHS to finding his feet in private practice. Ali talks candidly about the complaint that rocked him early in his career, the perspective shift it forced, and why he's genuinely glad it happened. It's a conversation about curiosity, resilience, and the quiet power of just cracking on.In This Episode00:00:50 – Introduction: Ali Hashemizadeh00:03:45 – Lifelong learning00:07:25 – The future of dental events00:14:30 – Optimism as a work philosophy00:15:35 – NHS complaint, first job00:19:40 – Resilience and perspective00:21:10 – Going private early00:22:25 – Becoming the endo guy00:25:55 – Generalist or specialist?00:26:50 – The disease of the twenties00:28:30 – Iranian roots in Aberdeen00:38:15 – Foundation year in London00:40:55 – Outdoor pursuits and Ironman training00:46:10 – CBCT and safe-ended files00:50:05 – Endo, implants and aesthetics under one roof00:52:00 – Treatment coordinators and ethical selling00:57:15 – The value of mentorship00:59:00 – Networking and landing the jobs01:02:55 – The two practices compared01:07:35 – Lucas Lassman and the most inspiring lecture01:10:40 – Dental resources: YouTube and Instagram01:15:10 – Being Mortal and Man's Search for Meaning01:16:30 – Modern Wisdom and guilty pleasures01:22:35 – Ten-year plan01:27:40 – Fantasy dinner partyAbout Ali HashemizadehAli Hashemizadeh is a 27-year-old private associate dentist working across two practices in the northeast of England — Middleton Saint George Dental in Darlington and Ken Harris's clinic in Sunderland — where he has developed a particular focus on endodontics. Born and raised in Aberdeen to Iranian parents, he qualified from Newcastle University and completed his foundation year in London before heading back north.
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  #338 Show, Don’t Tell — Grant Goodstein 15.04.2026 1h 37min

  Grant Goodstein isn't a dentist — and that might be exactly why this episode is so refreshing. An American tech exec turned practice owner, Grant moved to London for love (a Hannah Montana-inspired trip to LA, a dating app, and a last-minute Vegas concert, if you can believe it) and ended up buying a mixed NHS practice in Fulham with his wife, Leah. What follows is a masterclass in what happens when someone with zero clinical background but serious business chops walks into a neighbourhood dental practice and starts asking, "What do patients actually want?" From GBT machines and AI phone systems to living wage accreditation and obsessing over Wi-Fi signal strength in the toilet, Grant's approach is equal parts Silicon Valley hustle and genuine community spirit.In This Episode00:01:00 – Meeting Leah: dating apps, Hannah Montana and a spontaneous trip to Vegas00:06:15 – London vs Los Angeles00:08:25 – Growing up sports-obsessed and working for Michigan basketball00:13:10 – Coaching rituals and building team enthusiasm00:15:25 – Buying the practice: staff turnover, evolution vs revolution00:19:35 – Practice valuations then and now00:22:05 – Listening to patients and expanding hygiene00:26:10 – Running a mixed practice: the case for keeping NHS00:32:20 – Growing Invisalign from 20 to 100 cases a year00:34:10 – Genuine interest, patient conversations and the "daughter test"00:36:10 – The search for the right practice00:41:20 – Nervous patients and the patient experience00:43:35 – Investing in GBT and premium hygiene00:49:40 – Learning when and how to say no00:55:25 – Tech stack: CareStack, VoIP, AI transcription and remote hiring01:02:45 – Reception as a revenue driver01:06:25 – Training, role plays and AI for SOPs01:09:20 – High-performing teams: sports analogies in practice01:11:30 – Blackbox thinking01:15:20 – Refurb lessons and driving urgency01:18:50 – Finding purpose after tech burnout01:21:15 – Favourite business books01:24:50 – Fantasy dinner party01:31:15 – Leah's fearless flyer course and treating nervous patientsAbout Grant Goodstein Grant Goodstein is the managing director of Pearly Whites dental practice in Fulham, London, which he co-owns with his wife, dentist Leah Goodstein. A University of Michigan economics graduate, Grant previously worked in tech — including a stint at Twitter — before moving to the UK and channelling his business background into practice ownership.
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  #337 Extraordinary Experiences — Mehy Lo Presti 08.04.2026 1h 50min

  Mehy Lo Presti joins Payman on the podcast for a wide-ranging conversation that's equal parts origin story and quiet manifesto. Raised in the heartland of La Mancha by a Palestinian father and Italian mother, Mehy arrived in London in 2015 with barely any English, no NHS number, and — as it turns out — very little interest in following the conventional path. He's since built a reputation not just as a restorative associate but as one of dentistry's most creative event and experience designers, currently channelling that energy into Dent Town, a major immersive dental conference launching this September. The conversation ranges freely across the fear culture surrounding the GDC, the science of patient experience design, and the painful economics of putting on events that are actually good — before landing somewhere unexpectedly personal, as Mehy opens up about the impact of October 7th on his family and his mental health in the weeks surrounding his daughter's birth.In This Episode00:00:55 - Introductions00:01:50 - The outsider mentality00:03:05 - Palestinian-Italian roots and growing up in La Mancha00:07:15 - On parenting and giving children freedom00:10:30 - Problems with conventional education00:30:55 - GDC fear culture vs Spain00:37:10 - Moving to London from scratch00:40:20 - First steps in private practice00:41:25 - Master's in aesthetic restorative dentistry at King's00:43:20 - College of Extraordinary Experiences00:48:00 - Patient Experience Design00:49:30 - Designing the ideal squat00:52:55 - Reception as the heart of the practice01:02:10 - Google reviews and the "feel" factor01:04:05 - Associate vs clinic owner01:09:15 - The economics of running events01:17:15 - Events mistakes01:20:50 - Blackbox thinking01:25:00 - Setting patient expectations01:29:20 - Favourite resources01:32:05 - Fantasy dinner party01:36:25 - October 7th, Gaza, and personal impact01:43:00 - Faith, karma, and identityAbout Mehy Lo PrestiMehy Lo Presti is a London-based associate dentist with a master's degree in aesthetic and restorative dentistry from King's College London, currently practising at The Kensington Dentist. A son of Palestinian and Italian parents who met in Egypt and settled in Spain, he grew up in La Mancha before relocating to London in 2015. He is probably best known as the creative force behind Global Dental Collective and the Dental Rama brand, and is now co-founder of Denttown — an immersive two-day dental conference launching in September 2026.
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  #336 Boss Moves: Doing Good by Doing Well — Andy Sloan 01.04.2026 1h 41min

  Prav is back in the host's chair for a conversation that's quite literally close to home — Andy Sloan is his boss. Andy is the MD of Agilio, the dental software and compliance platform, and a man who has overseen well over a hundred practice acquisitions throughout his career. But before any of that, he was a council house kid from the Wirral, running paper rounds at 14, pulling pints at 18, and somehow landing — by his own admission — in dentistry entirely by accident. This episode traces that unlikely path through hospitality, banking, accountancy and private equity, unpicking the one constant that runs through all of it: relationships. Andy opens up about the dark periods too — fertility struggles, the pressure of simultaneous transactions, and the moments where burnout lurked closer than he'd care to admit. Honest, warm and genuinely self-aware, it's a cracking listen—or catch the video on whichever platform you usually get your weekly Dental Leaders dose.In This Episode00:00:20 - Introducing Andy Sloan - Prav's boss 00:02:15 - Early life00:12:10 - Hospitality years00:26:40 - Meeting Lynette; buying the pub00:27:00 - Banking and sales00:38:15 - Into dentistry — DBG00:43:50 - Henry Schein Business Solutions and Europe00:46:45 - Portman Dental00:59:05 - Joining Julio; building the tribe01:04:00 - Julio's growth — 17 acquisitions in under five years01:07:35 - Relationships as the common thread01:13:20 - Blackbox thinking01:15:45 - Practice valuations — the levers that matter01:27:25 - Dark moments01:34:55 - Julio's future and the Dental OS vision01:37:10 - Dentistry Reimagined01:41:25 - Last days and legacyAbout Andy SloanAndy Sloan is the Managing Director of Agilio, the dental software and compliance group that has completed 17 acquisitions in under five years. His career spans hospitality, banking, private equity and dental M&A — including a spell as Business Development Director at Portman Dental Care, where he oversaw the acquisition of more than 120 practices. He is also the founder of Dentistry Reimagined, an independent industry event focused on the conversations dentistry has been too cautious to have.
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  #335 Hard Reset — Zain Remy 25.03.2026 1h 51min

  This week, Payman sits down with Zain Remy, a Newcastle-based practice owner whose path to dentistry was anything but straightforward. After missing out on dental school the first time round, Zain took the pharmacology route, grafted his way through eight years of study, and eventually qualified from King's College London in 2016. What followed was a decade of pivotal decisions — a golden handshake from a corporate, a restorative diploma that nearly cost him his job, and a mental health crisis serious enough to land him in hospital for two months.Rather than shy away from any of it, Zain unpacks each chapter with an honesty that's genuinely refreshing. By October 2023, he'd bought his own private practice in Newcastle — and the lessons he's drawn from every stumble along the way are, frankly, worth the listen alone.In This Episode00:00:50 - Introduction00:01:35 - Growing up in London00:02:00 - Dad the dental technician00:04:40 - Dental school reflections00:14:45 - The pharmacology detour00:20:30 - Heading northeast00:22:40 - Foundation year00:24:20 - The corporate golden handshake00:30:05 - Restorative diploma and CPD00:40:05 - Burnout00:43:05 - Mental health crisis00:50:35 - Recovery and talking therapy00:57:25 - Buying the practice01:00:30 - Practice ownership: the hard reality01:05:10 - The associate–principal relationship01:10:25 - Social media as a clinical tool01:16:05 - Diary of Dental Practice Owners01:20:15 - The awards debate01:29:35 - Hiring and firing01:33:05 - Blackbox thinking01:40:05 - Fantasy dinner party01:44:30 - Favourite and least favourite treatments01:46:10 - Future visionAbout Zain RemyZain Remy is a dental practice owner based in Newcastle, who qualified from King's College London in 2016 after first completing a pharmacology degree. Having worked across NHS and mixed practices in the northeast, he acquired his own fully private practice in October 2023. He holds a postgraduate diploma in restorative dentistry and runs the Diary of Dental Practice Owners community on Facebook, offering an unfiltered look at life as an independent practice principal.