Design Mind frogcast

Epizodes

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  The Serious Side of Playful Design 13.08.2026 24min

  On this episode of the Design Mind frogcast, we're exploring the serious side of playful design. To guide us through the conversation, we're joined by Jenny Savage, Senior Visual Designer at frog. Jenny shares why it’s hard work to make things not feel like hard work. We also discuss the role of play in design, how creativity can unlock better experiences and why designing for neurodiversity—like designing for any kind of accessibility—makes it better for everybody. Jenny also speaks about AI, dating apps, and why pulling from a deep well of silliness can help create more human experiences.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info:https://www.frog.co/designmind/design-mind-frogcast-ep-62-the-serious-side-of-playful-designDownload the frog report 'The New Lines of Luxury' (The New Lines of Luxury | frog, part of Capgemini Invent) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Steven Strange 
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  The New Lines of Luxury 23.07.2026 34min

  Today on our show, we're diving into frog's latest luxury research, drawn from conversations with over 5,000 high-net-worth and ultra-high-net-worth individuals worldwide. Gagandeep Gadri, Managing Director of frog and Anne-Laure Colcy, frog's Global Head of Luxury, unpack five defining trends shaping 2030 and beyond, from the Revenge of Retail to Beauty Shifts and New Frontiers like space tourism and robotics. Then, frog VP Caroline Le Bars sits down with Agnès Roquefort, Global Chief Development Officer, Luxury & Lifestyle at Accor to explore what these trends mean for hospitality, from branded residences to the reimagined Orient Express. It's a rich look at where luxury is headed next.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Find episode transcripts and relevant info(Design Mind | Thought Leadership | Reports | Trends | Blogs | frog)Download the frog report 'The New Lines of Luxury' (The New Lines of Luxury | frog, part of Capgemini Invent) Replay Webinar The New Lines of Luxury 2026 Edition, June 22thHost/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frogAudio Production: Steven Strange
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  Co-evolving with Physical AI 04.06.2026 24min

  On this episode of the Design Mind frogcast, we’re exploring what happens when AI moves from the screen into the physical world. To take this leap, we’re joined by John Robins, Head of Physical AI at frog. John defines physical AI as intelligence that understands the physics of our world. Together, we journey through how real-world experiences could be set to evolve as AI gains the ability to move through space, share our environments and take actions alongside us. Are we about to see physical AI at scale? And if so, where will we see early adoption? How can we navigate decisions around what to and what not to automate? How can we ensure we don’t lose touch with human aspects, such as emotion and ritual?
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  Live from Milan Design Week 21.05.2026 41min

  On this episode of the Design Mind frogcast, we ask: how is the physicality of AI expanding into our lives? From eyewear to self-driving cars, AI-powered products of all sizes are increasingly making their way into our worlds. What can we do to ensure we welcome robotics into human spaces in mindful, respect ways? And could these intelligent objects set us on the path to finally becoming superhuman? Live from our Milan frog studio during Milan Design Week 2026, join a panel of experts as they share insights into this fascinating, fast-developing area. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info https://www.frog.co/designmind/design-mind-frogcast-ep-59-live-from-milan-design-week Download the frog report Futurescape: Artificial Realities Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Gareth Entwistle, Editorial Manager, frog
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  When Human Connection Meets AI 16.04.2026 27min

  Today on our show, we welcome Jess Leitch, Head of frog North America, to talk about how design is evolving in an AI-shaped world. Jess also traces her transition from consulting to experimentation-led design, discusses the rise of vibe coding, the opening up of creative tools and how AI is redefining brand relationships and business models. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info: https://www.frog.co/designmind/design-mind-frogcast-ep-58-when-human-connection-meets-ai Download the frog report 'Futurescape: Artificial Realities' https://www.frog.co/designmind/futurescape-2026-artificial-realities-human-ai-chemistry Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown/Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange https://www.stevenstrange.com/
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  Writing the Future of AI 19.03.2026 23min

  On this episode of the Design Mind frogcast, we welcome Sheldon Pacotti, Technology Director in frog North America to talk using AI to create meaningful connections, the power of the parasocial and defining the line between creepy and cool when it comes to intelligent interactions. Sheldon’s passions for technology, fiction writing and game design have influenced his work and his life—and may inspire you to write your own chapter in the world of design. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info https://www.frog.co/designmind/design-mind-frogcast-ep-57-writing-the-future-of-AI Download the frog report 'Futurescape: Artificial Realities' Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown/Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange https://www.stevenstrange.com/
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  The Future of Customer Experience 05.03.2026 26min

  Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co/) Find episode transcripts and relevant info. (https://www.frog.co/designmind/design-mind-frogcast-ep-56-the-future-of-customer-experience) Featured in this episode: Futurescape: Artificial Realities (https://www.frog.co/designmind/futurescape-2026-artificial-realities-human-ai-chemistry) Resonance AI Framework by Capgemini (https://www.capgemini.com/solutions/resonance-ai-framework/) Unilever: Creating Consumer Insights at Scale (https://www.frog.co/work/creating-consumer-insights-at-scale) The New Lines of Luxury Report (https://www.frog.co/designmind/the-new-lines-of-luxury#download) Deepening Customer Engagement with IKEA Retail (https://www.frog.co/work/deepening-customer-engagement-with-ikea-retail) Hyliko: Decarbonizing Trucking with Hydrogen (https://www.frog.co/work/decarbonizing-trucking-with-hyliko) Home Kitchen: A New Recipe for Change (https://www.frog.co/work/home-kitchen-a-new-recipe-for-change) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com/)
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  What Makes a Product Great? 10.12.2025 24min

  We’re back! And today on our show, Peter Skillman, Global Head of Design at Philips, joins us to discuss the evolution of product design and the role of design leadership. For over a century, Philips has been a global leader in customer-focused innovation, and in recent years, the company has shifted its focus towards pioneering health technology aimed at improving lives worldwide. See you again soon in 2026! Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-55-what-makes-a-product-great) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)
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  Confronting AI's Prophecy 15.04.2025 26min

  Today on our show, we’re joined by Thordur Arnason, a Vice President and Global Gen AI GTM Lead at Capgemini Invent. Thordur, a contributor to frog’s recent Futurescape report, is here to help us understand the potential impact this continuously unfolding technology can and will have in all of our lives, but more importantly, our role as designers, technologists, business leads and consumers in shaping it. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-54-confronting-AIs-prophecy) Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)
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  Engaging in Our Natural Language 01.04.2025 27min

  On today’s episode of the Design Mind frogcast, we’re joined by Antonello Crimi, Head of Design on the West Coast, North America at frog, to talk about the shift from app-centric to language-centric technology and the potential for natural, conversation-like interactions with devices. Antonello shares insights on how language will be used to further integrate digital touchpoints into the physical world–and how AI and natural language processing can contribute to positive mental health outcomes. Plus, Antonello tells us how a focus on quality and attention to detail has influenced the creation of a new frog typeface that embodies the brand. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-53-engaging-in-our-natural-language) Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)
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  Expanding the C-Suite 18.03.2025 25min

  Today on our show, we’re sitting down with Kara Pecknold, Vice President of Regenerative Design at frog to talk about the world-changing potential that can take place when we come together and share space—whether it’s around the boardroom table the dinner table, or even nature’s table. For starters, we explore the need for new business strategies in the face of disruption, followed by a main course of the evolving role of leaders and we finish off by asking if the solution to the climate crisis could be found by looking at nature's cycles. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-52-expanding-the-c-suite) Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century) Find out more about frog's Cards for Sustainability game (https://cardsforsustainability.frog.co) Learn more about Kara’s personal project focused on leading with nature, The Field Trip Co (https://www.thefieldtrip.co/) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)
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  The CX Auto Race is On 27.02.2025 22min

  Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of Germany at frog, part of Capgemini Invent. Christina brings her experience leading global CX transformation programs with top automotive brands as well as insights from her recently published thought leadership in the space. Join us as we explore innovative strategies to revolutionize customer journeys across the automotive industry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-51-the-cx-auto-race-is-on) Read the Capgemini Research Institute report ‘Joining the race: Automotive’s drive to catch up with customer experience,’ co-authored by Christina Schehl. (https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)
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  Welcome to the Simulation Mindset World 31.10.2024 29min

  Today on our show, we’re talking about the creative process at a time of synthetic data and AI-powered simulations. To do this, we’re joined by Jason Severs, Head of Design for frog on the East Coast in North America. Jason is a self-identified ‘skeptical optimist’ when it comes to engaging with new tech, which is an approach he brings into all aspects of his life, from his work with teams at frog, to his own art practice, as well as to the many IoT devices in his home currently in various states of connectivity. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Read Jason's article 'Convergent Design in the Age of AI' (https://www.frog.co/designmind/convergent-design-in-the-age-of-ai) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Download the frog report 'Convergent Transformation' (https://go.frog.co/en/en/convergent-business-transformation) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Building the Future of Loyalty 19.09.2024 40min

  Today on our show, we’re talking about what it takes to build loyalty by creating long-lasting relationships between brand and consumer. To do this, we’re joined by Christopher Baird, frog’s head of loyalty based in the UK, in conversation with Aaron Mitchell, Global VP of Membership and Personalization at The LEGO Group. Throughout their chat, the two talk about the intersection of play, people and purpose, and what that means for long-term business strategies that simultaneously create a new level of customer value. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Live from London: Cannes Unwrapped 11.07.2024 54min

  What does it take to make your mark at the Cannes Lions festival? We asked our experts who attended the 2024 Cannes Lions to share trends and observations from their experience on the ground along the famed croisette. Live from an event in frog's London studio, we get a glimpse at the brands, campaigns and activations that made the biggest splash at 2024's premier global festival for creativity. Our guests: Kate Dale, Director of Marketing, Sport England; Bhavesh Unadkat, VP of Brand, Content and Marketing at frog UK; Sharon Jiggins, Managing Director, 23red; Tristan Cavanagh, Creative Director, 23red Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Visit the episode page for links to videos featured in this episode. (https://www.frog.co/designmind/design-mind-frogcast-ep-48-live-from-london-cannes-unwrapped) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Studio Sessions: Your Consumer Responsibility 05.06.2024 56min

  Today on our show, we’re diving deeper into last episode’s conversation on consumer responsibility. You’ll soon be listening in on a chat recorded live in London between Bhavesh Unadkat, Vice President of Brand and Marketing UK, frog; Sharon Jiggins, Managing Director, 23red, also part of Capgemini Invent; and Matt Gratze, Former Director of Digital at Signet Jewelers. Our experts share their perspectives on some of the key ways that brands can show up and take a renewed ownership of their impact. Learn how leading with responsibility can lead to fresh forms of creativity and open up new avenues of business. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Watch the full video of the conversation (https://www.frog.co/designmind/design-mind-frogcast-ep47-studio-sessions-your-consumer-responsibility) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Serving the Consumer Unconditionally 14.05.2024 36min

  Most brands will tell you they put the customer first. But how far are they really willing to go? For instance, how many companies make consumer needs priority over the fiscal bottom line? How many brands would be willing to recommend a competitor's product if it served their customer's needs better? Probably not a lot. In our newest frog report, 'The New Terms of Engagement' we explore these tensions with our guests and report authors Bhavesh Unadkat, Vice President of Brand, Marketing and Content Services UK, frog, Kerry Lee, Director of Commerce and Customer Transformation UK, frog and Christopher Baird, Global Head of Loyalty. At a time of unconditional responsibility, where consumers care more than ever about their purchasing decisions and customer experiences, with an eye toward sustainability, inclusivity and purpose, companies may need to change the way they act and communicate to meet a consumer base looking for more meaning in their marketing and commerce interactions. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-46-serving-the-consumer-unconditionally) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Futurescape: Trajectories for Tomorrow 17.04.2024 28min

  The Futurescape: a place where reality is challenged everyday by the evolution of AI, where the devices we use to measure our sense of wellness might negatively affect our health if we don't unplug every once in a while, and where our relationship with the very notion of change is constantly changing. Of course, it’s also the subject of frog’s latest report 'Futurescape: Trajectories for Tomorrow.' To dive in deeper to the report, we're joined by Gagandeep Gadri, Managing Director, frog, Part of Capgemini Invent. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Futurescape: Trajectories for Tomorrow' (http://bit.ly/49JRYSB) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-45-futurescape-trajectories-for-tomorrow) Learn more about the 'Eco-Digital Era (TM)' from Capgemini (https://www.capgemini.com/insights/research-library/the-new-digital-economy-research/) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  Powering Beauty Tech: L'Oréal's Transformation 06.02.2024 48min

  How has world-class beauty brand L'Oréal, with 115 years of experience selling products on a global scale, transformed itself into a tech powerhouse standing beside tech giants like LG and Samsung? By ushering in the future of Beauty Tech. On this episode, we're joined by leaders from L'Oréal Groupe to talk orienting around customer needs, as well as using emerging technology like GenAI and augmented reality to power new services—all while pioneering at the crossroads of innovation and sustainability. Our Guests: Béatrice Dautzenberg, Global Director of Beauty Tech Services, L'Oréal; Stéphane Lannuzel, Beauty Tech Program Director, L'Oréal; Charlotte Pierron-Perles, Executive Vice President and Managing Director of Intelligent Industry, Capgemini Invent Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://www.linkedin.com/posts/frogdesign_powering-beauty-tech-lor%C3%A9als-transform[…]671624130560-wZJV?utm_source=share&utm_medium=member_desktop) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation) Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)
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  When Creativity Becomes Method Acting 06.12.2023 28min

  Today on our show, we’re talking about the creative process as a fusion of art, logic and performance. To do this, we’re joined by François Nguyen, Executive Design Director in frog New York. François is a long-time frog and a very accomplished industrial designer with an extensive history in his field, working on everything from medical products to next-generation hardware across industries and even designing the iconic Beats by Dre headphones. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/beyond-the-vehicle-report) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-43-when-creativity-becomes-method-acting) Find François Nguyen on Spotify. (https://open.spotify.com/album/3YMHFmIESOodoqS2h3lFCR?si=Av07Qr76RiiDGdpqwRYisA) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)