Built to Change

Epizodes

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  Measuring What Actually Predicts ERP Success 27.08.2026 32min

  Bad ERP metrics are worse than no metrics at all. Prosci's 2025 Unlocking ERP Implementations research found that organizations with poor metrics succeed 7% of the time. Organizations with no formal metrics at all succeed 26% of the time. Comprehensive metrics maturity delivers outcomes four times better than measuring poorly. Most ERP dashboards are built from activity: hours trained, communications sent, milestones hit, and tickets closed. Those numbers are easy to generate, and they feel o...
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  Technical Readiness Gets Your ERP Live, but People Readiness Gets You ROI 15.07.2026 28min

  Technical readiness gets you live. People readiness gets you the return. Most ERP transformations treat go-live as the finish line. The organization signs off, the system switches on, and everyone assumes readiness has been achieved. But the room that approves go-live rarely includes the people who have to adopt the change, and "we've done the training" is not the same as "our people are ready." In this episode, Prosci change advisor Amber Severson joins host Emma de-la-Haye to unpack what ...
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  Why ERP Implementations Fail Without Active Executive Sponsorship 17.06.2026 29min

  Most ERP implementations don't fail because of the technology. They fail in the gap between approving the change and actively leading it. In the first episode of Built to Change, Prosci's Emma de-la-Haye talks with Kelli Smith about executive sponsorship in ERP transformations, and why active, visible sponsorship is the single biggest predictor of whether an ERP delivers value. Drawing on years of work alongside executives, Kelli explains what sponsorship failure looks like in practice, why l...