Young's Pubs People Podcast

Epizodes

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  What Makes the PERFECT Serve? 🍻 26.08.2026 31min

  What makes a drink go from good to great? 👀In this episode, Ellis is joined by Issy, Luke Morris from Asahi UK and Ffion Blunsdon from Diageo to get stuck into the art of the perfect serve.We’re talking beautiful beer glasses, killer cocktails, fancy garnishes (that actually have a job to do), sparkling-clean lines and why those extra few seconds behind the bar really can make all the difference.Plus, we get into the big question: does the customer really notice all those little details?Spoiler: they probably notice more than you think. 🍺🍸It’s a lively chat about great drinks, great experiences and taking a bit of pride in what we put in front of our guests.Because when it comes to the perfect serve… it’s all in the detail.
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  Service Masters: Raising the Bar for Hospitality 14.07.2026 30min

  What does it take to deliver truly memorable hospitality?In this episode of the Young's Pubs People Podcast, we're celebrating our fantastic Service Masters and the incredible impact they have on our pubs every single day.Join Toby from the Prince Albert and Drew from the Hare & Hounds as they share what it's really like to be a Service Master, the moments they're most proud of, and how they're helping to raise standards, build brilliant teams and create exceptional experiences for every guest.They're joined by Flora from the Young's Retail Training team, who gives us a behind-the-scenes look at how our Service Masters programme is designed to build confidence, develop skills and inspire hospitality excellence across our estate.Expect plenty of laughs, practical insights and inspiring stories from three people who are passionate about delivering great service. Whether you're already a Service Master, thinking about becoming one, or simply love great hospitality, there's something in this episode for you.🎧 Tune in and discover how great service makes all the difference.
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  Allergens at Young's: Confidence, Care and Consistency 08.06.2026 42min

  Welcome back to the Young’s Pubs People Podcast - our show celebrating everything pub life! 🍻 Great hospitality is all about making every guest feel welcome. In this episode, we're talking about how allergen awareness helps us do exactly that.Joining us are Izzy and Dan, two of our General Managers, alongside Natalie, Young's Compliance Manager, and Nadim from the Natasha's Allergy Research Foundation. Together, they explore why allergen management matters, the role we all play in keeping guests safe, and how confidence, care and consistency help create exceptional experiences across our pubs.Through practical examples, real-life experiences and an open conversation, we'll discuss best practice, bust a few myths and highlight how allergen awareness is embedded in the way we operate every day.Whether you're front of house, in the kitchen or leading a team, this episode is a reminder that creating safe, welcoming experiences for every guest is everyone's responsibility.Tune in and join the conversation.
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  🍻 What Makes a Proper Pub? 11.03.2026 30min

  Welcome back to the Young’s Pubs People Podcast – our show celebrating everything pub life! 🍻In this episode, we’re asking the big question: what really makes a proper pub? Is it the people, the atmosphere, the food, or the drinks?Join us as we chat with Tom, Young’s Operations Director, who shares his perspective on what makes a pub truly stand out. We’re also joined by the legendary Nicky, landlady of the Rose & Crown in Wimbledon, who gives us an insider’s view on running a pub that feels like home to its community. And Neil from the Woodhouse Pub – our very own community king – talks about what it takes to create a space where everyone feels welcome.Tune in for real stories, expert insights, and plenty of behind-the-bar wisdom from the people keeping pub life alive and thriving.Don’t forget to subscribe to Young’s Pubs People to keep up with all our podcasts and behind-the-scenes pub stories 🍻
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  Sustainability at Young’s Pubs: practical action, real impact, and greener pubs 24.01.2026 34min

  Welcome back to the Young’s Pubs People Podcast – our show celebrating everything pub life! 🍻In this third episode, we’re shining a spotlight on sustainability at Young’s, exploring how our pubs are taking practical steps to reduce their environmental impact while still delivering great pub experiences.We’re joined by Aimee, Sustainability Manager at Young’s, who shares how sustainability is embedded across the business. We also chat with Jack from The Spring Grove, winner of Young’s Sustainability Pub of the Year, about what sustainability looks like in a pub setting, and Jamie, Head Chef at The Boathouse, who offers insight from the kitchen, including sustainable sourcing and reducing food waste.Tune in for top tips, real examples, and inspiring insights from the people helping shape a more sustainable future for Young’s pubs.Don’t forget to subscribe to Young’s Pubs People to keep up with all our podcasts and behind-the-scenes pub stories 🍻
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  Apprenticeships at Young’s Pubs: building skills, confidence, and career growth across our pubs. 20.11.2025 38min

  Welcome back to the Young’s Pubs People Podcast - our show celebrating everything pub life! 🍻In this second episode, we’re shining a spotlight on apprenticeships at Young’s, exploring how they build skills, confidence, and career growth across our pubs.Join us as we chat with Katie and Caitlin, who share their experiences of completing apprenticeships with Young’s, giving insight into the opportunities, challenges, and rewards of learning on the job. We’re also joined by Andy from PLG, who explains how Young’s has fine-tuned its apprenticeship programmes over the years to ensure they’re fully fit for purpose and set people up for success. Plus, Issy, our Retail Trainer, talks about the wide range of apprenticeships available and how to get involved if you’re interested in starting your own journey.Tune in to hear real stories, insider perspectives, and discover how Young’s apprenticeships are shaping the next generation of pub talent!Don’t forget to subscribe to Young’s Pubs People to stay up to date with all our podcasts and behind-the-scenes pub stories 🍻
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  Inside The Ram Agency: teamwork, flexibility, and life at Young's Pubs. 04.11.2025 21min

  Welcome to Young’s Pubs People Podcast - our brand new podcast celebrating everything pub life! 🍻In this first-ever episode, we’re shining a spotlight on The Ram Agency, Young’s internal team made up of passionate front of house and back of house team members who help keep our pubs running smoothly. Join us as we chat with Monse, Manager of The Ram Agency, alongside team members Oliver, Giulia, and Alice, to hear their perspectives on what it’s like to be part of this dynamic crew. We also hear from Tallon, who shares his perspective as a General Manager who regularly works with Ram Agency team members in his pub.Tune in to hear insider stories, learn more about how The Ram Agency supports our pubs, and get a behind-the-scenes look at the teamwork, innovation, and dedication that makes Young’s pubs what they are!Don’t forget to subscribe to Young’s Pubs People to stay up to date with all our podcasts and behind-the-scenes pub stories.