Hospitality Daily Podcast
Josiah Mackenzie
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Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Епизоди
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Why Hotel Guest Satisfaction Is Rising - Andrea Stokes, J.D. Power 30.09.2026 35минHotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and shared spaces, why responsive human service still matters alongside mobile check-in, and what operators can learn from food and beverage. We also discuss how J.D. Power benchmarks large third-party hotel management companies. Learn more: 2026 North America Hotel Guest Satisfaction Index Study20... -
Research: The State of AI in the Hotel Industry - Josiah Mackenzie 29.09.2026 11минToday in Washington, DC, I shared findings from the State of Hotel AI research I ran with Nazpari Aydin for Destination AI. We surveyed hotel company leaders about how they feel about AI, where it's paying off today, and what's holding them back. The research State of Hotel AI: Fall 2026 findingsTake the survey to get the full benchmarking data setRelated episodes Destination AI: How I Built the #1 Hospitality AI Event From Scratch (Nazpari Aydin)Stop Guessing About AI. See What Hotel L... -
AI is the Tool. Mindset is the Operating System. Hospitality is the Outcome. (Danica Smith) 28.09.2026 19минAI is the tool, mindset is the operating system, and hospitality is the outcome. In this episode, Danica Smith, Guest Experience Correspondent at Hospitality Daily and founder of MorningStar GX, shares what this framework means for hospitality leaders: giving people the time and support to use AI, keeping experimentation focused on useful outcomes, and considering operational efficiency alongside team well-being and guest experience. Read Danica’s article: You Cannot Automate Your Way Out Of ... -
Danica Smith and Josiah Mackenzie: Is AI Actually Improving Our Lives? 26.09.2026 28минIn this episode, Danica Smith, Guest Experience Correspondent at Hospitality Daily and founder of MorningStar GX, joins Josiah Mackenzie to share her read on AI in travel and hospitality, fresh from the main stage at AI Summit Barcelona, where not one person in the room said they would let an AI agent book their trip without approval. Danica and Josiah compare that hesitation with Josiah’s recent experience using AI to research and book a trip. They also discuss inequality in experimenting wi... -
AI That Works: How Hotel Leaders Move From Experimentation to Results - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus] 25.09.2026 32минIn this episode, Steven Moore, CEO of Actabl, and Joseph Benjamin, Actabl's Chief Technology Officer, share a practical approach to using AI in hotel operations as leaders prepare for budget season. They explain why reliable operational AI depends on trusted data, how it can give hotel teams more time with guests, and how leaders can move from scattered experiments to a coherent architecture without creating new security and cost problems. Watch the webinar: Access the original on-demand Acta... -
How Loews Hotels Puts AI to Work for Guests and Teams - Dan Kornick, Loews Hotels 24.09.2026 31минDan Kornick, Chief Information Officer at Loews Hotels, explains how they decide where AI can improve hotel work and guest service. Dan also discusses working with technology partners, measuring results, and testing whether the value justifies the cost. Going to Destination AI? Hear Dan there: Destination AI Forum. Read my related HotelOperations.com article: Most Hotel AI is Stuck in “Pilot Purgatory” But Loews Sees a Way Out. A few more resources: If you're new to Hospitality Daily, sta... -
How to Make Hotels More Profitable and More Human - Alex Cabañas 22.09.2026 50минAlex Cabañas, founder and CEO of Astound Ventures and executive chairman of Pyramid Global Hospitality, shares how our industry can innovate to make hotels more profitable, working in hotels more rewarding, and stays in hotels more enjoyable. Learn more: Astound Ventures: launch announcement, net unit margin approach & portfolio companiesOperational examples: Base Power (home batteries) | Fox Fold (refillable paper) | Outmore (heated outdoor furniture) | Relivable (meeting and event work... -
Why I'm Building an AI-Native Hotel Management Company - Sloan Dean, AI Hospitality Group 21.09.2026 39минSloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI; the pressure on hotel owners; and how he's approaching recruiting, sales, and daily operations through hotel partnerships. Sloan also explains his profit-sharing management model and what he believes this approach could mean for hotel associates, owners, and guests. Links: AI Hospitality GroupSloan’s newsletter: Services Are the New So... -
Cornell's Chris Anderson: Why Hotels Can't Wait on AI 17.09.2026 24минIn this episode, Cornell professor Chris Anderson shares why hotels cannot afford to treat AI as a "wait-and-see" issue. Drawing on research he conducted about how different traveler segments use AI, he explains why hotel discovery is becoming more contextual and why reviews and trusted third-party information matter. We also discuss what hoteliers can test now, why integrated technology will matter more, and how more specific guest requests could eventually change what hotels offer. Chr... -
Authentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London 15.09.2026 1ч 9минIn this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares what she has learned about building a career and leading as herself. Charlotte explains how her sales and marketing background prepared her to become a GM, why trusting her team shapes the guest experience, and how she balances ambition with family life. She also shares what hospitality needs to change to support women’s progression a... -
My Positive (and Negative) Experiences with AI in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley 11.09.2026 10минJeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a recent experience with AI as a guest, and then what it's like providing service in a world where more and more people use AI as they travel. Previous episodes with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experience That Earned Us Michelin’s Three Key Distinction A few...
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How to Train Your Teams for Excellence in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley 10.09.2026 8минJeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a few thoughts on how to train your teams for excellence. Previous episodes with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experience That Earned Us Michelin’s Three Key Distinction A few more resources: If you're new to Hospitality Daily, start here. You can s... -
What Should Stay Consistent in Hospitality, and What Should Change? (Jeff Wielgopolan, Meadowood Napa Valley) 09.09.2026 9минJeff Wielgopolan of Meadowood Napa Valley explains what it means for a guest experience to be consistent within itself, with the setting, language, and service all fitting together. He shares how that coherence can look different across properties and individual guests, including a bellman in Johannesburg whose personal response met him exactly where he was after a long journey. More conversations with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experie... -
The Energy of Excellence - Jeff Wielgopolan, Meadowood Napa Valley 08.09.2026 9минJeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, joins us to explore what excellence looks and feels like in hospitality. He explains why you often sense the quality of a hospitality experience within the first minutes, and how team energy, attentiveness, and simple acts of service shape the guest experience. You’ll hear examples from Meadowood and Raffle... -
Summer Road Trip Reflections: What Stood Out Driving Coast to Coast - Josiah Mackenzie 07.09.2026 14минThis summer, Hospitality Daily founder Josiah Mackenzie did something he’d wanted to do for years: drive across the U.S. coast to coast. In this episode, he shares some of the experiences that stood out to him, what he appreciated as a guest, and how an evening gone wrong reminded him how important hospitality is. Mentioned in this episode: evo Hotel Salt Lake City Conversation with Kevin Masse of Small State Provisions Share with Josiah what stood out to you about your travel... -
The Hotel Investor The Wall Street Journal Spotlighted for Using AI to Listen to Guests - Drew Bridges, JMI Realty 04.09.2026 37минIn this episode, Drew Bridges, principal at JMI Realty, shares the process behind one of the hotel deals the Wall Street Journal recently covered, including how he uses AI to read thousands of guest reviews and understand what is actually broken in a hotel before buying it. You’ll hear how Drew uses guest feedback to identify investment opportunities, how the same analysis showed him that the elevators at the Hilton Garden Inn Austin Downtown were a real capital problem while the air conditio... -
How to Make Hotel Wellness Practical and Profitable - Emily Johnson, Erica Huss, and Jen Veralle 15.08.2026 37минIn this episode, Emily Johnson, founder of Elevate Hospitality Collective; Erica Huss, creator of All Too Well; and Jen Veralle, founder of Mindful Drinking Movement and Sauna and Sobriety, share a practical approach to hotel wellness that doesn't start with a big CapEx budget. They explore why the guest room may be the most powerful wellness facility on a property, how a thoughtful non-alcoholic beverage program can create incremental revenue, and how guided sauna and community experiences c...
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How AI Is Changing My Work and Life as a Hotel Leader - Matt Schwartz, Sage Hospitality Group 07.08.2026 10минWhat does AI adoption personally mean for a hospitality technology leader? In this episode, Sage Hospitality CTO Matt Schwartz explains how he is using AI to manage email, meetings, calendar demands, and other work so he can get back time for his company, family, and personal well-being. Matt also shares how he keeps building AI fluency by learning from peers inside and outside hospitality, following technology companies and industry thinkers, and making continuous learning part of his routin... -
Planning for Profit: How to Budget for AI - Matt Schwartz, Sage Hospitality Group 06.08.2026 9минIn this episode, Sage Hospitality CTO Matt Schwartz explains how hospitality leaders can evaluate AI investment by connecting it to expense reductions, revenue, GOP, and NOI. Listen to our series with Matt: Part 1: The Weekend Class That Changed My CareerPart 2: How We’re Leading AI Adoption With a Human-First ApproachPart 3: Our 4-Layer AI Framework: Data, Reporting, Insights, ActionLearn more about the Destination AI Forum in Washington, DC (where Matt will be speaking) More: Uber caps empl... -
How We Choose Technology Partners in the AI Era - Matt Schwartz, Sage Hospitality Group 05.08.2026 9минEvery technology partnership is a bet, especially when AI is changing what software can do and which providers may remain relevant. In this episode, Sage Hospitality CTO Matt Schwartz explains how he evaluates hotel technology partners -- and who he chooses to work with. Listen to the series: Part 1: The Weekend Class That Changed My CareerPart 2: How We’re Leading AI Adoption With a Human-First ApproachPart 3: Our 4-Layer AI Framework: Data, Reporting, Insights, ActionLearn more: The Bitter ...
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