How to Speak Maintenance - Tips For And From The Multifamily Industry

Епизоди

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  How to Speak Maintenance: Maintenance Burnout 26.08.2026 31мин

  A can't miss episode of How to Speak Maintenance episode with our guest Jen Piccotti with Swift Bunny as we tackle a critical topic for every maintenance team: burnout. The employees who always say “yes” may be the ones who need your support the most. Maintenance professionals are often the first to respond, the last to leave, and the ones everyone counts on to get the job done. But when reliability becomes overload, how do leaders recognize the signs? Join us as we talk about the warning s...
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  How to Speak Maintenance: What Good Work Actually Means -Part II 22.07.2026 22мин

  How to Speak Maintenance: What Good Work Actually Means Guest: Wade Nauman, Greystar Most teams struggle because no one has clearly defined the standard. This month we're asking the same question about what "good work" actually means but to a property manager. What this month hits: Why “good job” means something different to everyoneThe danger of unclear expectationsHow inconsistency shows up across techs and teamsWhy standards matter more than speedThe Shift: Stop assuming peop...
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  How to Speak Maintenance - What Good Work Actually Means 24.06.2026 28мин

  How to Speak Maintenance: What Good Work Actually Means Guest: Christopher Faddoul with LUMA Residential Most teams struggle because no one has clearly defined the standard. What this month hits: Why “good job” means something different to everyoneThe danger of unclear expectationsHow inconsistency shows up across techs and teamsWhy standards matter more than speedThe Shift: Stop assuming people know what “good” is Start defining it clearly and consistently Practical Takeaway: E...
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  How to Speak Maintenance - Say it So it Gets Done 02.06.2026 30мин

  It's not a matter of skill, it's a matter of communication! Michael Garcia of Greystar joins How to Speak Maintenance with Jason Fein and Becca Ramati to share insights on communication, leadership, and why sometimes you just have to “say it so it gets done.” 🔧
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  How to Speak Maintenance - Why the Best Techs Don't Always Make The Best Supervisor 22.04.2026 31мин

  Promoting your best technician seems like the obvious next step… but what happens when technical skill doesn’t automatically translate to leadership? The truth is almost every company faces this challenge. Join our hosts, Jason Fein and Becca Ramati as we break down how to better support the transition from “player” to “coach” with Cerwin Thompson & Katy Polanco, SHRM-CP, NAAEI Faculty. We’re diving into: • The difference between technical skill and leadership skill • Navigating the “p...
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  How to Speak Maintenance: The Work that Residents Never See 25.03.2026 25мин

  In today's episode of How to Speak Maintenance, we’re diving into the work residents never see and why it matters more than you think. Joining Jason Fein and Becca Ramati is Angel Davila CAMT, CPOI, NAAEI Faculty, National Service Trainer & Performance Manager, Gables Residential. We unpack what it really takes to keep a community running behind the scenes and how to build stronger respect and understanding across your teams. If you work in the office, support operations, or lead a ...
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  How to Speak Maintenance: Meaningful Gratitude for Maintenance Teams. 25.02.2026 30мин

  In this episode of How to Speak Maintenance, we’re talking about what meaningful gratitude really looks like for maintenance teams. Joining us: 🔧 Jesus Zepeda with Camden Property Trust and Texas Apartment Association’s 2026 Maintenance Professional of the Year 🔧 Russell Rubin with HD Supply We’ll break down what actually matters to maintenance professionals — from real investment and career growth to being included in the decisions that affect their work every day. If you lead, support, o...
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  How to Speak Maintenance: 2026 Kickoff 28.01.2026 40мин

  We’re kicking off 2026 with a powerhouse roundtable on what it really means to “speak maintenance”—and why it matters now more than ever. Joining Jason Fein and Becca Ramati are two of the most respected voices in the industry: Paul Rhodes and Mark Cukro, who bring years of onsite experience, leadership insight, and a passion for elevating maintenance teams. This episode is not to be missed and sets the tone for the year with a forward-looking, practical conversation about communication, ali...
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  How to Speak Maintenance - Winter is Coming 29.10.2025 26мин

  Join us for a new episode of "How to Speak Maintenance" with Jason Fein, Dominium, Becca Ramati with TAA and their guest Michael Drake also with Dominium as they break down getting ready for winter. What maintenance teams should be doing now and how office and management teams can help make it a little easier on the maintenance team and better serve their residents.
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  How to Speak Maintenance - Changing Career Paths in Maintenance 01.10.2025 26мин

  Next up on How To Speak Maintenance Podcast, Hosts Jason Fein (Dominium) and Becca Ramati (TAA Education Foundation), are joined by Jesus Zepeda with Camden Property Trust for a conversation on Changing Career Paths in Maintenance.
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  How to Speak Maintenance - Protecting Your Maintenance Team’s Time 27.08.2025 31мин

  Join us for a new episode of How to Speak Maintenance with Jason Fein with Dominium and TAA's Becca Ramati. Today we're speaking with LUMA Residential's Jon Sanchez, CAPS, CAM, CAMT and Christopher Faddoul, CAMT about all things communications, emergencies, teams messages and how to protect your maintenance team's time throughout it all.
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  How to Speak Maintenance - The Importance of Effective Communication 12.08.2025 31мин

  Join us for a new episode of How to Speak Maintenance. Each month, host Jason Fein with Dominium and TAA Education Foundation's Becca Ramati chat with guests on different topics to establish a deeper understanding of the role maintenance teams play to improve communication among the onsite staff and elevate the resident experience. In this episode we hear from expert trainer, Mark Cukro as we discuss impactful stats and tips that can help every company! https://www.taa.org/resource-typ...
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  How to Speak Maintenance - What Your Shop Says About The Health of Your Team & Business! 09.07.2025 28мин

  Join hosts Jason Fein (Dominium), Becca Ramati (TAAEF) and guest Ryan Mascorro with Camden Property Trust as they dig into what really drives maintenance teams to quit and how better communication can fix it.
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  How to Speak Maintenance - Summer (and beyond) Hiring Tips for Maintenance 30.05.2025 30мин

  Join hosts Jason Fein with Dominium and TAAEF's Becca Ramati for another episode of "How to Speak Maintenance". Today we have guests Cassidy Ristad and Socrates Flores both with Greystar as we discuss one of the most crucial aspects of running a successful property—hiring the right maintenance team.
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  How to Speak Maintenance - Is a Maintenance Shortage Coming? 24.04.2025 17мин

  Join us for the newest episode of How to Speak Maintenance! 🚨 Your hosts Jason Fein (Dominium) and Becca Ramati (TAAEF) are back with guest Matthew Smith, CTS from The Liberty Group, to tackle a BIG question: “Is there a maintenance employee shortage coming?” With shifts in oil and gas production and workforce trends, now’s the time to talk strategy on how you can prepare for the possible slide of available maintenance talent. This is an important conversation that everyone should be h...
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  How to Speak Maintenance - Recognizing and Promoting your Maintenance Team Members 26.03.2025 32мин

  Join Jason Fein (Dominium), Becca Ramati (TAAEF), and special guest Tony Sousa (Sousa Consulting) as they dive into "Recognizing Your Maintenance Team Members." From small shout-outs to big wins, discover powerful ways to appreciate the teams that keep our communities running.
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  How to Speak Maintenance - 2024 Wrap Up 23.12.2024 36мин

  How to Speak Maintenance is closing out 2024 with a must-watch episode as hosts Jason Fein from Dominium and TAAEF's Becca Ramati chat with Paul Rhodes of Brookfield Properties about what every team needs to know heading into 2025.
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  How to Speak Maintenance - Budget Season 05.11.2024 30мин

  Join Jason Fein from Dominium, Becca Ramati with TAA and our special guests from Camden Property Trust, Andrea Wynn and Jesús Zepeda as we break down budgeting for maintenance and share tips to make your budgeting process smoother this season!
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  How to Speak Maintenance - More Preventative Maintenance 21.10.2024 21мин

  Join us for How to Speak Maintenance! - ⏰Join us for the newest episode of the How to Speak Maintenance podcast. 🛠️🎧 🎙️ Jason Fein from Dominium, Becca Ramati with TAA and our special guest, Ryan Mascorro with Camden Property Trust will share expert preventative maintenance tips to keep properties in top shape and avoid costly repairs down the road.
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  How to Speak Maintenance - Emergency Proceedures 11.10.2024 28мин

  Tune in as Jason Fein from Dominium, Becca Ramati with TAA and our special guest, Josè Patiño with RPM Living share essential tips on staying prepared for maintenance emergencies & proper emergency maintenance protocol.