Comparesoft Podcast

Leading Waste & Recycling Maintenance at Biffa 18.09.2026 1j 23min

Damien O'Neill, Group Head of Engineering (Maintenance) at Biffa, joins the Comparesoft Maintenance Management Podcast to unpack CMMS selection in the waste and recycling industry, across more than 100 sites and roughly £1bn of assets that keep the UK's recycling infrastructure running. Drawing on 12 years as a Royal Navy marine engineer and maintenance leadership roles at EMCOR, Doncasters and ATS, Damien explains why he is reviewing his CMMS while it still works, why the technician's experience is too often an afterthought in system selection, and why the data you feed a system matters more than the system itself. In this episode, Damien talks about: What CMMS selection looks like in waste and recycling maintenance Scaling a maintenance operation across 100+ sites through acquisition Why the right maintenance manager matters more than the data or the process The EOS meeting cadence and KPIs behind a national maintenance team Why proactive system review beats waiting for a CMMS to break Why the technician interface, not the database, is the real differentiator Building the "golden data set" before you move to a new CMMS Winning technician adoption with one system and one linear workflow Where AI genuinely helps in large-scale asset history and fault finding Making the case for maintenance investment to a cost-focused business

SAP & Oracle ERP Implementation In Aerospace 11.09.2026 1j 1min

Doug Hanson, a former IT and ERP Director with a 40 year career across aerospace and defence manufacturing, joins the Comparesoft ERP Podcast to explain what more than 25 ERP deployments taught him about selecting, implementing and adopting the right system. Starting as a Fortran programmer at McDonnell Douglas back when it was still called MRP II, Doug went on to lead SAP and Oracle deployments at Honeywell Aerospace and B/E Aerospace. Now retired, he talks openly about why so many ERP projects fail, and what leaders must get right before they sign a contract. Full episode: https://comparesoft.com/erp-software/podcasts/sap-oracle-aerospace/

Running Microsoft Dynamics ERP at Alpine F1 Team 08.09.2026 1j 5min

Jaco Schutte, ERP Manager at the Alpine Formula One Team, discusses selecting, implementing and running Microsoft Dynamics ERP inside Formula One. Jaco leads the technical and functional design of Microsoft Dynamics 365 Finance and Operations for a team of roughly 900 people. He explains why an F1 team is really a manufacturing business, how the system was selected, why he aligns processes to the software before customising, how his team connects PLM and ERP in real time, and why adoption depends on people, not technology.

Maintenance in MTO Manufacturing: 300 Machines & 1000 Custom Doors a Day 02.09.2026 1j 3min

Israel Arrieta, Senior Maintenance Manager at TruStile Doors, joins the Comparesoft Maintenance Management Podcast to unpack MTO maintenance management: what it takes to keep a made-to-order manufacturing plant reliable when almost every product coming down the line is different. Drawing on 10 years in the US Navy as an aviation structural mechanic, then maintenance leadership in medical device manufacturing and pharmaceuticals, Israel explains how he runs a 24/7 operation across roughly 900 maintainable assets and 1000 custom doors a day with CMMS Software. 🔗 Listen and read more: https://comparesoft.com/cmms-software/podcasts/made-to-order-manufacturing/

Leading Water Utility Maintenance With a CMMS at United Utilities & Binnies 27.08.2026 59min

Chris Bates, Director of Operations and Maintenance Excellence at Binnies, joins the Comparesoft Maintenance Management Podcast to unpack what water utility maintenance management really involves across a large, ageing and heavily regulated asset base. Drawing on eight years at United Utilities, where he went from graduate mechanical engineer to Reliability Maintenance Manager and helped shape the company's predictive maintenance strategy, Chris now leads a consultancy team advising water companies on asset health. In this episode, Chris talks about: What water utility maintenance management looks like, from United Utilities to Binnies Why you nail the requirements before you go anywhere near a CMMS How to select a maintenance system in a regulated, bill-payer-funded environment The two suites of KPIs that show a CMMS implementation is working Setting SMART KPIs for the first time, and letting them evolve with maturity Building the culture, vision and zero-blame environment that makes change stick Winning technicians over to condition monitoring and new maintenance tools Where AI helps in condition monitoring, and where it takes engineers too far from the data Making the case for maintenance to a C-suite that sees it as a cost centre

From Jet Engines to Runways: Airport Maintenance Management at Manchester Airports Group 13.08.2026 1j 15min

James Ayre, Asset Management Director at Manchester Airports Group (MAG), joins the Comparesoft Maintenance Management Podcast to unpack what airport maintenance management really involves at the UK's largest dedicated cargo hub, East Midlands Airport. After 20 years at Rolls-Royce, from engineering apprentice to global maintenance executive, James now oversees more than 220,000 assets across Manchester, London Stansted and East Midlands. In this episode, James talks about: What airport maintenance management looks like across a group managing over 220,000 assets The move from reactive repair to proactive, condition-based maintenance The leading and lagging KPIs he tracks, and why he brought OEE from Rolls-Royce How his team uses IBM Maximo and Maximo Monitor, and why clean data comes first Where AI genuinely fits into maintenance today, as a multiplier rather than a replacement Building a digital twin of the airfield to see failures below the surface Outsourced facilities management, team culture and having hard conversations Making the business case to the board: maintenance as value protection, not cost Comparesoft: 👉 https://comparesoft.com/cmms-software/podcasts/Airport-Maintenance-Management/

How a Korn Ferry FM Gets Supplier and Contractor Management Right 14.07.2026 33min

Lewis O'Brien, Facilities Manager UK at Korn Ferry, joins the Comparesoft Facilities Management Podcast to explain how he manages suppliers and contractors across three offices, and why he still runs most of the operation on spreadsheets rather than a Computer-Aided Facilities Management (CAFM) system. Lewis started at Korn Ferry as an Operations Assistant in March 2020 before moving into the UK Facilities Manager role, and now oversees the London, Manchester and Dublin offices. This is a candid look at a manual facilities management (FM) operation: how contractors get selected and onboarded, how work orders are raised and closed, how planned preventive maintenance (PPM) schedules get built from call-out history, and what still gets missed when it all lives in spreadsheets. In this episode, Lewis talks about: Running FM across offices of 1,000, 200 and 50 people, and why the small sites are not a smaller job Managing work orders, maintenance schedules and compliance dates on spreadsheets Extending an existing IT ticketing system to facilities, and why nobody pushed back on adoption Building trust with contractors, and how quickly it breaks Handling substandard work face-to-face without a blame culture Onboarding contractors for a Dublin office relocation from another country Using response time and call-out history to judge contractor performance Three things every new facilities manager should get right about contractor management 🔗 Listen and read more 👉 https://comparesoft.com/facilities-management-software/podcasts/supplier-contractor-management/

What FMs Need to Get Right First: Team, Tools & Knowledge 01.07.2026 50min

Rachael Lawton, Head of Estates at the Royal Armouries Museum, joins the Comparesoft Facilities Management Podcast to share advice for new and entry-level facilities managers, and to make the case that you do not need an expensive software system to run an estate well. Drawing on more than two decades in facilities management (FM), from accommodation assistant to leading the estate of a national museum, Rachael explains how she runs a team of 24 on SharePoint, spreadsheets and a ticketing tool, and what really matters when you are starting is having the right team, tools, and knowledge at your disposal. In this episode, Rachael talks about: Why real-world experience should come before formal FM qualifications How to run an effective estate without a complex or expensive set-up The case for keeping FM teams in-house, and when to outsource PPM servicing How to use KPIs that drive decisions, instead of measuring for the sake of it Deciding what you actually want AI to do in an FM role Showing the value of the FM team and winning budget from senior management Whether you need CAFM software yet, and how to decide 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/podcasts/fm-team-tools-knowledge/

Running ERP In-House: Lessons From a Six-Country ERP System Rollout 23.06.2026 1j 6min

Aissam Drai, ERP Head at the Middle East Broadcasting Centre (MBC), talks through his journey of selecting, implementing, and adopting an ERP system. He explains how he runs Oracle Fusion across six countries and 38 legal entities, with more than 25 integrated applications covering finance, procurement, HR, and project and performance management, at the largest broadcaster in the Middle East, and why he chose to implement it in-house. In this episode, Aissam talks about: How MBC runs Oracle Fusion across six countries, with payroll configured to each country's labour laws Why he moved from legacy Oracle E-Business Suite to cloud as a phased early adopter, not a Big Bang (plus a comparison between SAP & Oracle Fusion) The three legacy pain points that drove the move: interface, customisation, and upgrades Why he implemented in-house after two external implementers failed, and when that model does not fit How a small pilot in Jordan built the momentum to win management's backing How he uses agentic AI to tackle shadow systems, and where AI and human-in-the-loop automation fit into ERP adoption Listen and read more: https://comparesoft.com/erp-software/podcasts/in-house-erp-rollout/

Running a PPM Schedule Across 80+ Stations at First Rail London 16.06.2026 35min

Marianne Martin, PPM and Statutory Compliance Manager at First Rail London, joins the Comparesoft Facilities Management Podcast to unpack what it really takes to build and manage a planned preventive maintenance (PPM) schedule across mission-critical sites. With over a decade in facilities management across demanding environments, including Wembley Stadium and rail depots, Marianne is currently responsible for PPM and statutory compliance across more than 80 London Overground stations, sidings and depots. She is the central knowledge hub for PPM information in her team, and in this episode, she shares the practical details behind keeping a complex, multi-site schedule compliant and on track. Marianne talks about: Why an accurate asset register is the most important element of any PPM schedule How to keep a planner trustworthy, and why a separate RAG register helps Matching maintenance frequency to how hard an asset actually works Building the case to replace ageing assets instead of repeatedly repairing them Managing split maintenance responsibilities across Network Rail and TfL The CAFM capabilities that matter most for running PPM at scale

Ep 24: Building FM From Scratch at Ocado Retail (and When You Actually Need CAFM) 09.06.2026 32min

Can you run facilities management for a major retail head office without a CAFM system? Lisa Assiotes does. She's built an FM function from scratch four times, and in this episode she explains how a lean team, an integrated provider and a disciplined RAG report keep a single site compliant. Plus, the exact point where software starts to pay for itself. In this episode, Lisa talks about: The first-90-days gap analysis Integrated vs multiple vendors The single-site vs multi-site CAFM decision The "15 days of AI" and where AI helps Managing reactive vs planned maintenance costs Dogs in the office and 100% standing desks 🔗 Listen and watch: https://comparesoft.com/facilities-management-software/podcasts/ocado-retail-fm/ Guest: Lisa Assiotes, Facilities Manager at Ocado Retail (formerly NSPCC, Paddy Power Betfair, Hotel Chocolat). Host: Ryan Condon, Head of Content at Comparesoft. ------- 00:00 A typical day in retail head-office FM 02:20 Building an FM function from scratch: the first 90 days 07:20 Standing desks, dogs in the office & desk booking 12:15 Why an integrated service provider works 15:40 When a CAFM system is (and isn't) worth it 17:45 Where AI fits: the "15 days of AI" 21:45 Managing FM budgets & getting value from suppliers 25:40 Proving the value FM brings 30:15 Advice for new FMs: be curious

Running Maintenance in FMCG Manufacturing With a CMMS 02.06.2026 32min

Ibnu Pookkayil, Engineering Supervisor at Gosh! Food, a B Corp-certified food manufacturer in Milton Keynes, joins the Comparesoft CMMS Podcast to explain what running maintenance in fast-moving consumer goods (FMCG) manufacturing really involves. Drawing on more than a decade of food-industry engineering, from a large plant in Saudi Arabia to a lean one-engineer-per-shift operation in the UK, Ibnu shares the disciplines that keep perishable products moving through tight delivery windows, and what an engineering team needs from a computerised maintenance management system (CMMS). In this episode, Ibnu talks about: What running maintenance at an FMCG manufacturer involves day to day How to prioritise when two production lines break down at once Why perishable products and tight delivery windows raise the cost of downtime The Friday planning meeting that brought maintenance under control Cutting reactive work from around 35 per cent to below 20 per cent How to approach preventive maintenance across older and newer lines The CMMS capabilities a small or mid-sized manufacturer actually needs Using fishbone (Ishikawa) analysis to break the firefighting cycle Listen and read more: https://comparesoft.com/cmms-software/manufacturing/fmcg/

Why ERP Change Management Makes or Breaks Implementation 27.05.2026 47min

Ashley Birrell-Riley, a change management lead with over a decade of experience on large-scale ERP transformations, joins the Comparesoft ERP Podcast to explore the single factor that most often decides whether an ERP implementation succeeds or fails: change management. 88% of programmes with excellent change management meet or exceed their objectives, against just 13% of those with poor change management. Ashley explains what sits behind that gap, drawing on programmes across local government, construction, and transport, including an award-winning ERP implementation at the Royal Borough of Kensington and Chelsea. In this episode, Ashley talks about: What change management actually means inside an ERP programme, beyond communications and training How to measure adoption with stage gates and readiness surveys, before and after go-live The difference between a skill gap and a will gap, and how to handle workarounds How to build a change strategy from scratch after system selection Why change champions carry the load when supporting 30,000 employees with a team of four How to make the business case for change management investment to a CFO 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/change-management/

Maintenance in Food and Beverage Manufacturing at Arla Foods 18.05.2026 38min

Josh Clarke, Senior Maintenance and Engineering Manager at Arla Foods, joins the Comparesoft CMMS Podcast to share what good maintenance really looks like in food and beverage manufacturing. Josh runs maintenance at Arla's Aylesbury site, one of the world's biggest dairy factories, where his team handles 500 to 700 work orders a week across processing, production, and a purpose-built energy centre that generates the plant's own electricity, steam, and refrigeration. He has spent his career building maintenance programmes across dairy, bakery, and meat processing, including a 90% downtime reduction during his time as Engineering Manager at Délifrance. In this episode, Josh talks about: What a day looks like running maintenance at a 24/7, 365 dairy site How his team prioritises and moves 500 to 700 work orders a week How food and beverage sites maintain uptime without a shutdown window How he tripled preventative maintenance output by doing one job a day Why plants revert to spreadsheets even when they have a CMMS in place How he cut downtime by 90% at Délifrance, starting from a stabilise-first mindset The three things that separate well-run food and beverage sites from the rest 🔗 Listen and read more: Comparesoft: 👉 https://comparesoft.com/cmms-software/manufacturing/food-beverage/

How to Ensure a Successful ERP Implementation Go-Live 08.05.2026 55min

Laura Pointer, Founder of Pivotal Project Management, joins the Comparesoft ERP Podcast to explain how she has built a 100% go-live success rate across ERP implementations in oil and gas, engineering, manufacturing and facilities management. In this episode, Laura unpacks what ERP go-live actually means, why most buyers mistake it for the end of the project, and the methodology that has kept her record intact. She walks through the checklist non-negotiables, the most common causes of delay, and what it takes to sustain a go-live once the consultants have demobilised. Laura talks about: What ERP go-live really means, and how to define a successful one beyond "the system is on" The honesty-first methodology behind her 100% success rate, including why RAG greenwashing kills programmes faster than any technical issue The go-live checklist non-negotiables, from people-first sequencing to multi-date sign-off on customisations What go-live day actually looks like, including the field-rename incident that almost broke a fully integrated solution Why change management is the single biggest cause of go-live failure, and how to spot the quiet resistors How big bang and phased rollouts compare, and where peer cascade pays off What it takes to sustain a go-live in the first six months, including hypercare, top-down messaging, and letting it settle 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/go-live/

How to Build a Condition Monitoring Strategy That Gets Results 24.04.2026 50min

Andy Mellor, Founder of Pragmatic Maintenance & Reliability, joins the Comparesoft Maintenance Podcast to break down what a successful condition monitoring strategy actually looks like, and why so many programmes fail to deliver, even when the right tools and data are in place. Drawing on over 20 years of hands-on experience across heavy industry, including eight years at British Steel and contract work at sites such as Anglesey Aluminium, Andy explains why culture, communication, and trust matter more than technology when it comes to turning predictive data into maintenance action. In this episode, Andy talks about: The real reasons condition monitoring programmes fail to deliver ROI What a successful condition monitoring strategy looks like and how to measure it How to present vibration, thermography, and oil analysis findings to plant managers Why proving business consequences matters more than proving faults Simple, low-cost wins most maintenance teams overlook What to look for in condition monitoring hardware and software How to balance AI and remote sensors with the judgement of trained technicians The four principles that prevent machinery from needing emergency troubleshooting 🔗 Listen and read more: https://comparesoft.com/cmms-software/condition-based-maintenance/monitoring-strategy/

What Your ERP Delivery Partner Does Between Purchase and Go-Live 23.04.2026 39min

Yuriy Zaletskyy, CTO and Co-Founder of Acupower, joins the Comparesoft ERP Podcast to pull back the curtain on ERP delivery: What actually happens once a business has signed the contract and the ERP delivery partner gets involved? Drawing on over thirteen years of implementation experience, including hands-on development and architecture work across cloud ERP platforms, Yuriy explains: What happens in the first two weeks after a buyer signs with an ERP delivery partner The gap between polished ERP sales demos and day-one implementation reality Why the 70% ERP failure statistic deserves more scrutiny than it gets Why customisation is treated as the "root of all evil" in ERP, and when it is actually the right choice How his team built a custom integration from scratch to solve an international payroll gap The questions buyers should be asking their ERP delivery partner before they sign 🔗 Listen and read more: https://comparesoft.com/erp-software/implementation/delivery-partner/

Retail Facilities Management at Scale: Lessons from 700+ High-Street Stores 17.04.2026 35min

Christopher Lloyd, Facilities Manager at EssilorLuxottica UK, joins the Comparesoft Facilities Management Podcast to discuss the reality of maintaining over 700 high-street retail stores across fashion and optical healthcare brands. Drawing on over 12 years in retail and wholesale facilities management, Chris explains how FM teams protect the customer experience at scale, why communication and transparency matter more than perfection, and what he has learned from rolling out a new self-managed CAFM system across his entire estate. In this episode, Chris talks about: How FM teams prioritise thousands of incoming work requests across 700+ stores Why health and safety, operational disruption, and customer experience form the priority structure for triaging reactive maintenance How fashion brands like Ray-Ban and Oakley raise the bar for store presentation and preventive maintenance The differences between managing optical healthcare environments and traditional fashion retail What a self-managed CAFM system delivers compared to a vendor-led platform, including price intelligence and contractor assignment The importance of first-time fix rates and why reducing revisits matters more than headline SLAs Practical advice for anyone stepping into a multi-site retail FM role for the first time 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/facilities-manager/retail/

ERP Recovery Roadmap: How to Rescue a Failing ERP Programme 08.04.2026 41min

Adileh Mountain, Founder at Strat Scale Advisory, joins the Comparesoft ERP Podcast to explore what causes ERP programmes to go off the rails, what a real recovery plan looks like in practice, and why field adoption is the make-or-break factor in construction ERP. Drawing on 15 years in construction and EPC operations and her experience leading ERP transformation and recovery work at Deloitte, Adileh explains how she diagnoses failing programmes, what construction firms actually need from ERP, and what leaders must get right to make transformation stick beyond go-live. In this episode, Adileh talks about: What triggers the call for help, and who makes it (CFOs, COOs, and project directors) The 10 dimensions of implementation health she uses to diagnose a failing programme Why leadership absence and incomplete requirements are the most common root causes of failure A real recovery case: $4M in avoided costs and 85% field adoption on a programme six months behind schedule What construction firms actually need from ERP, and why field data capture is consistently underweighted Why field adoption is the single most important success factor in construction ERP What CFOs and COOs should do in the next 30 days if their programme is drifting

How to Become a Facilities Manager: The Skills, Qualifications & Digital Tools You Actually Need 30.03.2026 32min

Daniel Hughes, Facilities Manager at a 61-unit industrial estate, joins the Comparesoft Facilities Management Podcast to share how he broke into the FM profession without a degree or traditional career path. Drawing on a career that started with forklift driving and street wardening before a mentor and an IOSH qualification opened the door, Daniel explains what the transition into facilities management really involves, where communication skills matter more than formal qualifications, and how treating contractors and tenants as partners shapes better outcomes across the board. In this episode, Daniel talks about: The non-traditional route into facilities management and why practical experience builds the strongest foundation Why 70% of an FM's job is communication and relationship management, not technical work How face-to-face conversations and a tenant newsletter prevent issues from escalating What 'good' looks like when evaluating contractors — and why attitude matters more than price Why landscaping is arguably a higher priority than security on an industrial estate The FM tools and workflows he relies on, and where they break down

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