Gartner ThinkCast

Afleveringen

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  Data and Analytics 2030: The Future AI-Native Enterprise 06.08.2026 24min

  By 2030, AI models may be everywhere. Competitive advantage won't be. In this episode of Gartner ThinkCast, Distinguished Vice President Analyst and Chief of Research Rita Sallam explores what will separate the true leaders as AI becomes increasingly commoditized. Drawing from Gartner's vision for the AI-native enterprise, she outlines the critical shifts data and analytics leaders need to make now, from building trusted data and context foundations to rethinking workforce design, governance, and the role of AI agents in decision-making. You'll learn: Why trusted data will become the primary sources of AI differentiation How AI agents will reshape data and analytics workflows and operating models What AI-native organizations are doing differently to generate value Why "questioneers" may become the workforce advantage of the future   Dig deeper: Register to watch the full webinar Enhance your data, analytics and AI strategy See why Gartner is the world authority on AI   Timestamps:  (00:00) Intro (01:40) A New AI Advantage (03:25) Beyond Models and Infrastructure (07:57) Three Shifts for D&A Leaders (12:08) Human-Agent Teams (16:45) Analytics Gets Automated (20:42) Hiring for the AI Era (22:40) Making AI Pay Off
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  Start With AI Literacy: Why Most Leaders Are Missing the Point 23.07.2026 28min

  AI isn't failing. AI literacy is. Nearly half of CEOs say their AI investments are breaking even at best. In this episode of ThinkCast, Gartner Distinguished Vice President Analyst Mandi Bishop explains why the biggest barrier to AI value isn't the technology — it's people's ability to work effectively with it. Learn how critical thinking, prompt discipline and AI literacy can improve adoption, reduce risk and unlock better business outcomes.   You'll learn: Why AI literacy — not more AI tools — is the foundation for AI success How prompt discipline can improve output quality and reduce AI costs The critical thinking skills employees need to work effectively alongside AI Practical steps leaders can take to drive sustained AI adoption and value   Dig deeper: Become a client to learn more about AI literacy Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI   Timestamps:  (00:00) Intro (02:22) The hidden risks of low AI literacy (05:30) Why leaders keep buying more tools (08:40) Who owns AI literacy? (09:50) Building an AI-literate workforce (15:50) Why AI literacy affects everyone (21:20) Making AI literacy stick  (25:16) The first step leaders should take
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  AI Needs People: Why CIOs Are Rethinking the Productivity Play 09.07.2026 25min

  Many companies cut talent in pursuit of AI value. Now they're discovering what was lost in the process. In this episode, we explore a shift taking place in organizations' AI journeys: after an initial rush to pursue productivity gains and cost savings, many leaders are rediscovering that human expertise is essential to realizing AI's full value. Gartner Senior Executive Partner Denise McCurdy joins us to share what she's hearing directly from CIOs as they navigate mounting pressure to deliver AI outcomes, implement agentic AI and prepare for new operating models — all while preserving the people, knowledge and relationships that drive lasting transformation.   You'll learn: Why productivity gains alone rarely create lasting AI value The difference between "blue money" and "green money" outcomes How organizations are rehiring talent they initially replaced Why CIOs must deepen collaboration with CFOs and business leaders   Dig deeper: Download the 1H 2026 Gartner CIO Report Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI  
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  How Executives Actually Talk About AI 25.06.2026 27min

  In this episode of Gartner ThinkCast, we explore how executive conversations about AI are rapidly evolving — and why focusing on ROI alone is no longer enough. Drawing from his standout session from Gartner CIO Leadership Forum, VP Analyst Nate Suda unpacks three distinct C-suite perspectives shaping AI strategy today: value, workforce and operating philosophy.   You'll learn: The three critical AI conversations happening across the C-suite Why ROI is no longer a sufficient measure of AI success How "human-plus" work and shifting team boundaries are reshaping the organization What defines an AI-shaped enterprise and how to start thinking like one   Dig deeper: Learn how to communicate AI's value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI  
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  The 3 Practices for Leading Through Uncertainty 18.06.2026 9min

  In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is now a defining feature of the business landscape. Gartner expert Mary Mesaglio returns to offer a succinct and timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.   You'll learn: Why corporate-speak fails in times of change and what to say instead The 10x10x10 rule for reinforcing priorities with your team How guiding principles offer stability and direction   Dig deeper: See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights Learn how to create a strategic workforce plan  
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  Get AI ROI Unstuck: From Productivity to True Business Value 11.06.2026 25min

  AI is delivering pockets of productivity, but far less business value than expected. In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structures and outdated operating models often prevent that value from scaling. In a preview of a recent standout webinar, you'll hear what it really takes to unlock measurable impact — from rethinking how work flows across teams, to redesigning end‑to‑end processes, and leading the organizational change required to make AI stick.   You'll learn: Why productivity gains alone don't guarantee financial returns Where AI value gets trapped inside workflows and operating models How to redesign work around end‑to‑end outcomes, not individual tasks What it takes to lead organizational change and consistently convert AI into ROI   Dig deeper: Register to watch the full "Value is Trapped" webinar Learn how to prove quantifiable value from AI See why Gartner is the world authority on AI  
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  The AI Services Split: From Digital to Phygital 04.06.2026 24min

  AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.   You'll learn: Why the AI services market is splitting and who's winning How AI agents and platforms enable "growth without growth" Why hyperscalers threaten digital-only service strategies Where "phygital" experiences create new competitive advantage   Dig deeper: Download the Top 3 Priorities for Tech Services Leaders Learn more about Gartner for Tech Services Practice Leaders See why Gartner is the world authority on AI
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  The 2026 Hype Cycle for Agentic AI: What Leaders Need to Know 28.05.2026 22min

  Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real. In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can separate real opportunity from market noise. From rising investment interest to the challenges of governance, integration and scale, this conversation unpacks where organizations are today — and what comes next.   You'll learn: What Gartner Hype Cycles reveal and how to use them effectively Why agentic AI is at peak hype, but still early in adoption The real barriers to success: governance, guardrails and clean data How to identify high-value use cases and avoid "agent washing"   Dig deeper: Download the full Hype Cycle for Agentic AI See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights  
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  Turn AI Risk Into a Resilience Advantage 21.05.2026 27min

  AI adoption is accelerating fast, but so is enterprise risk. In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile. Drawing from real-world examples, Paul breaks down how AI can shift from a source of exposure to a powerful driver of resilience — reducing remediation time, improving threat detection, and strengthening fraud prevention.   You'll learn: The three priorities leaders must get right: security, governance and talent How to focus on AI use cases that actually reduce risk What separates successful AI adoption from high-speed failure Dig deeper: Learn more and download the 2026 Gartner CIO Report Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights
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  Scaling Agentic AI: Why CIOs Can't Go It Alone 14.05.2026 27min

  Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind. In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scaling agentic AI can't be done in silos, and how CIOs must co-lead with other C-suite members to build the financial, operational, and governance foundations for enterprise-wide impact.   You'll learn: Why the biggest risk in agentic AI isn't failure — it's waiting too long to act What it takes to scale AI beyond isolated use cases into enterprise-wide systems How to align the CIO, CFO, COO and CHRO around shared outcomes Why the CIO's role is shifting from technology owner to orchestrator Dig deeper: Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights  
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  Inside the Top Cybersecurity Trends for 2026 07.05.2026 21min

  AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher. In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic systems, and mounting regulation are pushing security programs to their limits and forcing CISOs to rethink how they operate and where they invest. Gartner experts Chiara Girardi and William Candrick break down the most critical shifts, from AI-powered social engineering and behavior risk, to automation in the Security Operations Center (SOC), postquantum urgency, and securing AI agents through modern identity strategies.   You'll learn: Why AI is breaking traditional security awareness models How SOC teams must evolve without losing critical skills What "harvest now, decrypt later" means for your data How identity is becoming the control plane for AI agents   Dig deeper: Watch the Top Trends in Cybersecurity for 2026 webinar Download the full Top 8 Trends in Cybersecurity breakdown See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights  
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  The 4 Cs of Manager Communication: How to Build Trust, Clarity and Engagement 28.04.2026 18min

  Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Competencies: Championing, Coaching, Conversing and Connecting. From helping employees link strategy to daily work, to creating true two-way dialogue, Alexandra outlines a clear framework to elevate communication and improve team engagement. You'll Learn: Why managers remain the most effective communication channel The 4 essential communication competencies every manager must build How contextualization helps employees see themselves in strategy Practical steps for self-assessment and peer support networks Dig deeper: Learn more about Gartner for Communication Leaders Benchmark yourself with the Gartner Communications Score Tool See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights   This episode originally aired September 9, 2025
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  AI After the Hype: Why Scaling Value Means Quitting More 21.04.2026 25min

  AI hype hasn't disappeared, but patience has.  In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI initiatives stall after early wins — and what separates CIOs who move through the hype from those who fail to generate lasting value. Hear why organizations making real progress with AI aren't chasing the next breakthrough use case. Instead, they're changing how they decide what to stop, when to quit, where to double down, and how to lead through the Trough of Disillusionment.   You'll learn: How CIOs who deliver value decide when to persist, pivot, or pull the plug What it really means to scale AI beyond pilots and proofs of concept Why "quitting better" is a leadership skill — not a failure How to move from AI hype toward an AI‑shaped organization Dig deeper: Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights
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  The "AI-Free" Trust Disruption: Backlash or the Future of Responsible AI? 14.04.2026 24min

  AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine credibility? In this episode of ThinkCast, Gartner Senior Director Analyst Deepak Seth returns to explore a growing counter‑movement: the rise of "AI‑free" trust. From content labels that signal human creation to new expectations around AI governance, Deepak breaks down why trust — not capability — is becoming the defining challenge of the next AI era.   You'll learn: Why "AI‑free" could become the new organic label for content and brands How trust, provenance and context shape responsible AI use What recent high‑profile failures reveal about over‑automation risks How CIOs can build guardrails without stalling innovation Dig deeper: Watch the 7 Disruptions You Might Not See Coming Become a client to learn more about AI governance, trust and risk See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights  
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  The AI Upskill Most Teams Are Overlooking 07.04.2026 31min

  Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale in the age of AI. From practical workforce exercises to Mandi's own racing experience, hear how over‑reliance, complacency and automation bias creep in — and how CIOs can rebuild critical thinking, judgment and contextual awareness to turn AI tools into true performance accelerators. You'll learn: Why automation bias is one of the biggest hidden risks in AI adoption How soft skills like skepticism and judgment directly impact AI outcomes Why hands‑on techniques, like hallucination hunts, can build real AI literacy How better prompting reinforces human thinking instead of replacing it What CIOs can do now to operationalize soft skills across the enterprise Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights  
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  Human Moments That Matter in an AI‑Driven Customer Experience 31.03.2026 24min

  AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI‑driven design. Through real‑world stories from travel, retail, financial services and the public sector, Don shows how "moments of humanity" shape trust, loyalty and long‑term growth.   You'll learn: What happens when organizations over‑automate customer relationships How to recognize and design for moments that truly matter Where empathy fits into AI‑driven efficiency efforts Why CX challenges often stem from design decisions, not technology limits How CIOs can ensure AI enhances experiences without dehumanizing them   Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights
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  How AI Really Thinks — and Why It Hallucinates 24.03.2026 13min

  In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and toward precision, all while relying on AI-ready data. You'll learn: Why hallucinations happen and what they say about how AI works How multiagent systems and PINNs are changing how machines reason When to use probabilistic neural networks vs. deterministic tools Why not every business problem needs AI How hallucinations might actually help reframe your thinking Dig deeper: Download Gartner's CIO Agenda for 2026 Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI
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  AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short 17.03.2026 19min

  Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you'll hear what's really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate.   You'll learn: Why most AI initiatives stall at productivity gains instead of delivering financial  ROI The three types of AI value and how confusion between them derails results What's actually happening to jobs as AI adoption accelerates The essential skills every employee needs in an AI‑dominant future Why change management is the missing linchpin for sustained AI impact   Dig deeper: Register to watch the full Workforce Readiness webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI
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  No APIs, No AI: Organizing Software Engineering for Today's AI Reality 10.03.2026 17min

  How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built.   In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore the team structures that help scale GenAI to repeatable delivery, the platform patterns that reduce cognitive load and drive value, and the API strategies that AI implementation can't function without.   You'll learn: Why GenAI efforts fail without the right team structures How platform engineering reduces complexity and accelerates delivery Why APIs are the backbone of GenAI and agentic AI The five‑dimension API maturity model and where to focus first The tools and next steps to scale AI safely and effectively   Dig deeper: Learn more with Gartner for Software Engineering Leaders See why Gartner is the world authority on AI Become a client to try AskGartner
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  Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI 03.03.2026 34min

  AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind.  In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Leigh McMullen explain why now is the moment for cybersecurity to stop resisting the Hype Cycle, and start using it as a strategic advantage.   You'll learn: Why AI hype is becoming a catalyst, not a distraction, for cybersecurity How to use outcome‑driven metrics to guide smarter investments The biggest risks and realities of GenAI and AI agents What early AI adopters in cybersecurity are doing differently How embracing hype can strengthen resilience and unlock innovation   Dig deeper: Explore more Gartner for CISOs insights Attend a Gartner Cybersecurity Conference near you See why Gartner is the world authority on AI Become a client to try AskGartner