Receivables Podcast | Discussions About Debt Collection

Afleveringen

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  Humanizing Bereavement Recovery | Nick Cherry | Ep. 292 06.08.2026 30min

  When a consumer passes away, how a financial institution responds defines its core values. On this episode of Receivables Podcast, host Adam Parks connects with Nick Cherry, Divisional CEO of Phillips & Cohen Associates, to examine the rise of specialized deceased account care, a discipline where high-touch empathy directly drives operational success. Tune in for a strategic look at how technology, compliance, and genuine compassion intersect to set a new standard for international esta...
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  Building Trust Through Reviews | Joseph Torriere | Ep. 291 30.07.2026 17min

  In the latest episode of the Receivables Podcast, Adam Parks and Joseph Torriere of Spire Recovery Solutions explain how Google reviews for collection agencies strengthen credibility and generate authentic consumer feedback in receivables. Hear how consumers verify debt collection companies, why online reviews in debt collection matter, and how digital trust in debt collection grows over time. Listen now and subscribe at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.c...
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  Why Consumers Prefer Digital Debt Resolution | Yale Levy | Ep. 290 23.07.2026 28min

  In the latest episode of the Receivables Podcast, Adam Parks and Yale R. Levy, Director of Client Development at Solo, discuss the growing role of the digital debt settlement process, evolving consumer-preferred collection channels, and how organizations can create more effective paths toward consumer-initiated debt resolution. Listen and subscribe to understand why consumer experience is becoming an increasingly important part of modern recovery strategy. Podcast website: https://receivab...
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  Private Student Loan Refinancing for Collection Agencies | Andrew Black | Ep. 289 16.07.2026 31min

  Private student loan refinancing has become an important tool for collection agencies seeking new ways to resolve defaulted accounts while improving consumer outcomes. In this episode, Adam Parks is joined by Andrew Black of Yrefy to discuss how refinancing can complement traditional recovery strategies for private student loans. They discuss referral partnerships with collection agencies, the role of refinancing in resolving defaulted accounts, credit rebuilding, consumer affordability, and...
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  How to Recover Dormant Accounts the Right Way | Dane Mauldin | RNN Group | Ep. 288 09.07.2026 30min

  In this episode of the Receivables Podcast, Adam Parks sits down with Dane Mauldin, President of RNN Group, to discuss how actionable collection data can improve recovery performance, especially when it comes to dormant accounts. Dane explains why successful recovery depends on data that is accurate, timely, and aligned with the right treatment strategy, not simply more data. They explore continuous account monitoring, post-judgment recovery, verified consumer information, and practical app...
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  What's Changing in Recovery Strategy as Recovery Rates Decline? | Will Weidman | Ep. 287 02.07.2026 28min

  Recovery has always been a numbers game. But what happens when the numbers start moving in opposite directions? Delinquencies are climbing, recovery rates are slipping. And across the industry, creditors are being forced to rethink how they approach collections, litigation, and legal recovery operations. Adam Parks welcomes Will Weidman of Convoke for a mid-year pulse check on the recovery landscape, exploring why legal channels are gaining momentum, how litigation networks are evolving, an...
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  Why People Still Drive Debt Collection Performance | Ep. 286 25.06.2026 29min

  Is AI in debt collection replacing people or helping build better collectors? Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance. Listen now and subscribe for more conversations on people-powered AI solutions for debt collection. Podcast website: ...
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  The Consumer Side of AI in Debt Collection | Ep. 285 18.06.2026 41min

  Consumer AI in receivables is moving from theory to real operational risk. In our latest episode, Adam Parks sits down with Leslie Bender to explore how consumer use of AI is creating new questions for debt collection, compliance, disputes, litigation, and consumer engagement. From pro se litigants and AI hallucinations to bots, regulatory concerns, and the future of consumer communication, Leslie shares what receivables leaders should be watching as AI becomes part of both sides of the conv...
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  How Machine Learning Is Transforming Debt Collection Consumer Engagement | Ep. 284 04.06.2026 26min

  How is machine learning in debt collection changing the future of consumer engagement? In this episode, Adam Parks talks with Ohad Samet, Founder of TrueAccord and CEO of TrueML, about machine learning in collections, reinforcement learning systems, and how behavioral analytics are helping organizations personalize collections strategies at scale. Ohad also shares insights on digital communication, consumer behavior shifts, LLMs, bot-to-bot interactions, and the growing role of AI across deb...
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  How AI-Enabled Debt Collection Operations Are Reshaping BPO | Ep. 283 28.05.2026 26min

  Is AI really changing the future of global BPO strategy for collections? In this episode, Adam Parks sits down with Saket Sahoo of Connect BPS to discuss offshore collections operating models, AI copilot tools for collectors, and why empathy may become the biggest differentiator in modern receivables outsourcing. Saket shares real-world insights on scaling collections operations globally while balancing compliance, customer experience, and evolving FTC concerns around offshore servicing. If...
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  Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282 12.03.2026 33min

  Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels. If you're modernizing agency operati...
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  Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281 19.02.2026 31min

  How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report. He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in ...
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  How AI Context Orchestration Reduces Friction in Collections | Ep. 280 09.02.2026 29min

  How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer col...
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  Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279 05.02.2026 33min

  Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management. They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability ...
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  Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278 29.01.2026 32min

  Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, ...
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  Messaging Strategy for Collections That Carriers Actually Trust | Rick Lang | Ep. 277 22.01.2026 31min

  Do your text messages reach consumers or get filtered before they ever matter? In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level. They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conver...
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  From APIs to Intelligence Layers in Collections AI | Shantanu Gangal | Ep. 276 20.01.2026 38min

  What does intelligence layer architecture for collections actually mean and why does AI fail without it? In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility. This conversation is built for exec...
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  Future-Proofing Collections With AI Governance | Rob Grafrath, CSS Impact | Ep. 275 15.01.2026 33min

  Are we actually talking about AI the right way in collections? In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk. They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This...
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  Why AI Voice Is Reshaping Collections Operations | Corafone Founders | Ep. 274 13.01.2026 58min

  What does conversational AI deployment in collections actually look like in production? In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails. Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operatio...
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  Operationalizing Compliance Under RMAI Certification | Sara Woggerman | Ep. 273 08.01.2026 30min

  RMAI certification audit readiness has moved from best practice to business requirement. In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections. They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level...