50 Shades of Hospitality

Afleveringen

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  The Future of Hospitality Training: Why Knowledge Isn’t Enough Anymore 03.08.2026 32min

  Alison Magee-Barker is the Founder of ImmersiV XP, an immersive behavioural learning platform that combines virtual reality, AI and realistic workplace scenarios to help hospitality businesses recruit better, onboard faster, build confident teams and deliver consistently exceptional guest experiences. Rather than simply delivering training, ImmersiV XP allows employees to practise real-life workplace situations in a safe, engaging environment where they can learn from their decisions b...
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  Beyond Service: Inspiring the Future of Hospitality 20.07.2026 33min

  Maxime Blot, Meilleur Ouvrier de France (French Best Craftsman) for Hotel Reception, talks to our listeners about this professional honor and describes the demanding process of competing and winning this prestigious award. Maxime has worked in some of the most prestigious and luxurious palaces in the world and in this podcast, he describes his first few years of honing and perfecting his skills. Maxime also talks to us about his current job as a hospitality consultant and t...
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  Hospitality Beyond the Tangible: Rethinking Value Creation 06.07.2026 29min

  In this podcast, we speak to Mouna Ennour, the Managing Director of YALTEN, a consulting firm specializing in brand equity, intangible capital, and experience governance across hospitality, tourism, and real estate. Mouna describes her Hospitality Management studies in Switzerland and answers my questions about hospitality education today. Mouna goes on to describe what motivated her to create her own company and she gives our listeners her perspective on tourism, destination deve...
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  How To Make Access to Hospitality Luxury Easier and In Tune with Our Times 22.06.2026 41min

  In this podcast, Robert Recupero shares his extraordinary career path with our listeners and explains how this path led to the creation of Moomenti, a high-end marketplace for booking luxury hotel experiences. This entrepreneurial adventure was Robert’s answer to making hospitality luxury easier to navigate and enjoy. Early in his career, Robert worked at Swissport, which enabled him to learn essential service and leadership skills that have helped him throughout his career and tr...
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  Human Innovation in Hospitality: Meaning, Psychological Safety and the Courage to Lead 08.06.2026 42min

  In this episode of 50 Shades of Hospitality, Crystal Cavin speaks with Jay Humphries, a hospitality advisor, educator, communicator and co-founder of HoCoSo, whose career has moved across hotel operations, corporate leadership, development, asset management, academia, concept creation and media. Together, they explore the idea of human innovation in hospitality: not innovation as technology alone, but as the design of places, cultures and leadership systems where people can think clearly, spe...
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  Reaching for Excellence – Running an Amalfi Coast Luxury Boutique Hotel 25.05.2026 29min

  In this podcast, we interview Estelle Vassallo, who is the General Manager of the Anantara Convento di Amalfi Grand Hotel in Italy. Estelle answers our questions about crisis management in the hospitality field and about what it takes to become a GM. We ask Estelle to describe what it is like to manage a hotel in an iconic location like the Amalfi Coast and she explains what kind of clients the Anantara Convento di Amalfi Grand Hotel attracts. We also discuss the selection ...
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  Cooking Her Way Around the World 11.05.2026 25min

  Celine Maier, the EuroSkills Gold Medalist for Culinary Arts, decided after winning Gold to embark on a global, culinary journey. Since 2024, she has been a culinary globetrotter, traveling through Europe, America, and Asia to explore the diversity of international cuisines, learn new techniques, deepen and expand her network, and experience cultural influences firsthand. In this podcast, Celine talks about the competitions she has participated in and how, during her journey, she ...
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  Creating a Dynamic Career Path in Hospitality Management 27.04.2026 33min

  In this episode, Andrra Berisha describes how she has dynamically created an envious hospitality management path for herself after her hospitality studies in Switzerland. As the Business Development Manager at Lighthouse, the leading commercial platform for the travel & hospitality industry, Andrra uses her hospitality acumen to drive revenue growth and foster long-term client partnerships. We ask Andrra to describe her hospitality education and how it has helped her to succeed in t...
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  Discovering One of Turkey’s Lifestyle Destinations – Scorpios Bodrum 13.04.2026 34min

  As a young hotelier, Can Erikan explains how his global career and Swiss hospitality education has led him back to his native country of Turkey where he is currently the General Manager of Scorpios Bodrum, part of the Soho House Group. Bodrum was once known as the ancient city of Halicarnassus and it is home to one of the seven ancient wonders of the world. Scorpios Bodrum is set on a 70,000 square metres and Can explains to our listeners why their aim is to recreate a Gree...
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  Myth or Reality? The Allure of Becoming a Hotel General Manager 30.03.2026 39min

  In this podcast, Philippe Clarinval, the current General Manager of Le Prince de Galles Hotel in Paris, France, discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand Hotel Les Trois Rois in Basel allowed him realise the impo...
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  Managing the Luxury Emeralda Golf Club in Indonesia 16.03.2026 32min

  For this podcast, we invited and interviewed Yenny Tanudjaja, the General Manager of Emeralda Golf Club in Indonesia. This famous 27-hole golf club near Jakarta is a signature design of two Golf Legends : Arnold Palmer and Jack Niklaus and has played host to several Indonesian Opens, the Johnnie Walker Super Tour, the Dunhill Asian Masters and the Volvo Masters Asia. Emeralda Golf Club has deservedly been recognized as Best Luxury Golf Course in Indonesia by Luxury Lifestyle Award...
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  Being the first Ambassador of Hospitality in France (MOF) 02.03.2026 36min

  Claire Dupleix is a Hospitality and Hotel Reception Ambassador in France and a MOF (Mellieur Ouvrier de France / Best Craftsman of France). She was the first to receive this prestigious honour for Hotel Receptionist in 2015. In this podcast, Claire describes her passion and enthusiasm for the hospitality industry and elaborates on her educational and career paths. In this podcast, we learn more about what it takes to be a MOF and how this competition is run. The title of M...
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  Twistic Digital - Revolutionising the Hospitality Industry 16.02.2026 34min

  In this podcast, Salvador Elena Bosca, the Director of Twistic Digital (twisticdigital.com), gives our audience reasons why the hospitality and tourism industries should be using technology solutions as a way of taking their customers’ experiences to the next level. From using Information Totems, to Digital Signage and reducing buffet waste, Twistic Digital offers elevated and revitalized digital solutions as a way of improving and sustaining current hospitality endeavors. As a former hospita...
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  Next Generation Hotel Equipment by Brandon Burnett, Hospitality Futurist 02.02.2026 35min

  In this podcast, entrepreneur Brandon Burnett describes how his next generation of hotel equipment is poised to improve and transform the hotel industry. He also describes his career path from completing a hospitality management degree in Switzerland to working for some of the major hotel chains in different capacities. Brandon shares his views and opinions about the hospitality industry, tech trends and staffing challenges. Brandon in the founder of Abellcart LLC, a hospita...
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  Souji – The Circular Revolution for Hospitality 19.01.2026 25min

  Souji (www.souji.es) is a Spanish company that has developed a unique and patented technology capable of transforming used cooking oil into effective and environmentally sustainable cleaning products in just a few minutes. In this podcast, we speak to Sergio Fernandez, the CEO of SOUJI. Souji offers a flexible solution that combines sustainability, practical circular economy practices, and operational efficiency. The products are effective, environmentally friendly, and allow businesses...
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  Hospitality HR Recruitment in South East Asia 05.01.2026 34min

  In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Bangkok working as a partner for LHC International. LHC is an international hospitality and operating real estate executive search firm w...
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  The Impact of Synergies & Interactions Between Media and Hospitality 22.12.2025 27min

  In this podcast, Chris Horn who is currently the General Manager at Gold Key Media, discusses his career path and answers our questions about the synergies between the Media and Hospitality. Gold Key Media has a hard earned and formidable reputation for quality and credibility in the industry for providing a reliable, competitive service and consequently represent all of the world’s leading hospitality brands with the world’s most respected and trusted publications. In addition to...
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  Thinking Outside The Box: Why The Hospitality Field is a Good Fit for Neuro-Divergent Learners 08.12.2025 42min

  In this remarkable interview, Rosalin Abigail Kyere-Nartey, who was diagnosed with dyslexia at age 30 after years of struggling through school, decided to transform her trials and tribulations into a mission: to transform how people, teachers, and employees understand and support learners with dyslexia and related learning differences. Rosalin is the proud Founder of the Africa Dyslexia Organization (ADO) and she travels around the world to educate and raise awareness on the importance ...
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  The Golden Keys That Open Doors to the World of Hospitality 01.12.2025 37min

  Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in New York City. Michael walks us through the kinds of duties performed by a Chief Concierge and relates some anecdotes with the diplomacy and discr...
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  The Future of Retail in the Hospitality Industry 24.11.2025 35min

  Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-founded Back Label with his wife Amy and they have successfully continued to grow their company with exclusive clothing lines for the lu...