The Global Hospitality Collective

Odcinki

• 
  Episode 27 - Towed at 6 AM: Anja Schaer on Hospitality When Things Go Wrong 06.10.2026 40min

  Anja Schaer is co-owner of Peach House, a boutique property management company in Marietta, Georgia, and is featured in chapter four of the new Sisterhood book, released March 2026. She and her husband run a hybrid rental strategy blending short-term and mid-term furnished rentals for homeowners across the Atlanta suburbs.In this episode, Anja covers:• Building a hybrid short-term and mid-term rental strategy in the Atlanta suburbs, and why it works especially well for homeowners looking for flexible income• How Peach House uses light interior themes (Scandinavian, cabin-in-the-city) to make urban properties stand out without going overboard on amenities like pools or pickleball courts• The back-end operations side of hosting that new hosts overlook: inventory tracking, turnover inspectors, standardizing linens and dishware, and knowing when a welcome basket helps versus creates more liability• A wild guest story involving a Chevy Suburban that didn't fit in the garage, a middle-of-the-night tow, and how empathetic problem-solving turned it into a five-star reviewResources + Links:• Hospitable Hosts book series, Sisterhood edition, chapter 4.Connect with Anja Schaer:• Website: peachhousegroup.com• Instagram: @anja_invests• Facebook: Anja Schaer• LinkedIn: Anja SchaerCheck out her properties:• peachhousegroup.comConnect with Tanya Rooney:• Instagram: TanyaRooneyMN• Facebook: Tanya Rooney
• 
  Episode 26 - Does Your Team Know What Good Hospitality Looks Like 29.09.2026 54min

  In this episode, Jodie, Debbie, Helen, and Rose cover:Why treating your own team with hospitality is the foundation for how they treat guests, from onboarding standards to team appreciation eventsPractical systems for training cleaning teams and VAs: photo references, SOPs, checklists, and brand standards documentationThe ongoing debate over labeling kitchens and light switches: does it help guests or break the "home away from home" feel?How AI tools like Host Buddy are being used to handle guest communications, and where human oversight still mattersDelegating and stepping away: building backup systems (family members, co-hosts, seasonal closures) so the business doesn't depend on one person being always onSmall ways to show appreciation for team members going through hard times, from gift cards to acknowledging what's going on in their lives Connect with the Hosts:Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/Instagram:https://www.instagram.com/theglobalhospitalitycollective/Facebook: https://www.facebook.com/jodie.stirling.9/Helen LavigneWebsite: https://www.brookledgeny.com/Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose TipkaWebsite: https://www.yourfamilysplace.com/Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie ToddWebsite: https://thewoodlandsathockinghills.com/Instagram: https://www.instagram.com/thewoodlandsathockinghillsFacebook: https://www.facebook.com/profile.php?id=100072403310165 
• 
  Episode 25 - From Cracks to Systems: How Libby Ross Built Her Own STR App 22.09.2026 31min

  Libby Ross is a co-hosting powerhouse based in Oklahoma City, managing nearly 50 properties across the state and stepping into a new 120-door student housing project in Norman, Oklahoma.In this episode we cover:Growing a co-hosting business from her own properties into managing nearly 50 across Oklahoma, plus a new short-term-to-midterm student housing project near the OKC airportBuilding her own custom app to replace a stack of disconnected tools (Google Sheets, QuickBooks, cleaning software) and cut down team frictionHer role as an Airbnb community leader in Oklahoma and how that visibility strengthens her businessTurning a rough guest experience (AC failure during a heat wave) into a five-star outcome through thoughtful communication and small gesturesResources + Links:Hospitable Hosts Couples book, Chapter 9 Connect with Libby Ross:Co Hosting Website: cohostoklahoma.com⁠Instagram: Co Host Oklahoma Facebook: Co Host Oklahoma + Libby RossCheck out her properties:hostlahoma.com⁠⁠Connect with Tanya Rooney:Instagram: TanyaRooneyMN Facebook: Tanya RooneyCheck out her properties:https://www.yyhmn.com/Airbnb Host Profile
• 
  Episode 24 - When It All Goes Wrong (And You Still Win) 15.09.2026 53min

  This week, Jodie, Rose, Debbie, and Helen come together for an honest, no-holds-barred conversation about service recovery: what happens when bookings go sideways, and how each host handles it with professionalism, humor, and heart.In this episode, the hosts cover:Real guest disasters, from a lake gone wrong to an all-night lockout scrambleWhen to refund, and when a gift card or gesture works betterThe "sandwich method" for delivering bad news without losing the guestHow to head off complaints before they happenWhat to do when nothing you offer is enoughResources + Links:"Build your own recovery plan" resource link coming soon! Connect with the Hosts:Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/Instagram: https://www.instagram.com/theglobalhospitalitycollective/Facebook: https://www.facebook.com/jodie.stirling.9/Helen LavigneWebsite: https://www.brookledgeny.com/Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose TipkaWebsite: https://www.yourfamilysplace.com/Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie ToddWebsite: https://thewoodlandsathockinghills.com/Instagram: https://www.instagram.com/thewoodlandsathockinghillsFacebook: https://www.facebook.com/profile.php?id=100072403310165
• 
  Episode 23 - Locked Out, Lesson Learned with Anja Wynne 08.09.2026 29min

  Anja Wynne is a short-term rental host and land developer featured in the Hospitable Hosts STR Sisterhood Edition. She and her family operate seven STR properties across Colorado, New Mexico, and North Carolina's Outer Banks, and are now building a family-run eco-village and event venue on land bordering the Rocky Mountains.In this episode, Anja covers:How a family land purchase near the Air Force Academy turned into Ponderosa Paradise, a future event center and glamping venue built around yurts, tiny houses, and renovated airstreamsCurating one property with a friend's original artwork and letting guests browse and buy pieces through an in-house QR code catalogA guest lockout gone wrong that pushed her to connect every smart lock to her booking platform, and how she recovered the relationship with a bar tab and a free weekendHer "three top tips" check-in message format: address and check-in time, door code and backup access, and Wi-Fi, sent an hour before arrival instead of buried in early messagesResources + Links:Hospitable Hosts book series, STR Sisterhood Edition, chapter 16Connect with Anja Wynne:Website: https://thewynnegrp.com/Instagram: @holidays_with_altitude; @ponderosa.paradiseFacebook: Holidays with AltitudeLinkedIn: Dr. K. Anja Wynne, GPHRConnect with Tanya Rooney:Instagram: TanyaRooneyMN Facebook: Tanya Rooney Check out her properties:www.yyhmn.comAirbnb: https://www.airbnb.com/users/profile/1465675173593782883
• 
  Episode 22 - Kitchen to Campfire: Amenities Guests Actually Want 01.09.2026 47min

  Jodie, Helen, Debbie, and Rose dig into the everyday essentials every short-term rental should have, going room by room through the kitchen, bathroom, bedrooms, living room, and outdoor spaces.In this episode, the hosts cover:Kitchen must-haves, from dishwasher pods and spices to how often to replace pots, pans, and small appliancesCoffee and beverage setups across four very different properties, including K-cups, local coffee partnerships, and give-back sourcingBathroom essentials like towel counts, hair dryers, toiletry baskets, and eco-friendly refill systemsOutdoor and living room touches, including firewood policies, water safety for hot tubs and kayaks, lighting, and remote-control organizationResources + Links:Full amenities checklist compiled by the four hostsMicrofiber hair towel wraps (Amazon)Towels (Amazon and Sam's Club)Connect with the Hosts:Jodie Odlin Website: ⁠⁠https://www.theglobalhospitalitycollective.com/⁠⁠ Instagram: https://www.instagram.com/theglobalhospitalitycollective/ Facebook: https://www.facebook.com/jodie.stirling.9/Helen Lavigne Website: ⁠⁠https://www.brookledgeny.com/⁠⁠ Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose Tipka Website: ⁠⁠https://www.yourfamilysplace.com/⁠⁠ Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie Todd Website: ⁠⁠https://thewoodlandsathockinghills.com/⁠⁠ Instagram: https://www.instagram.com/thewoodlandsathockinghills Facebook: https://www.facebook.com/profile.php?id=100072403310165
• 
  Episode 21 - Making Vacation Rentals Autism Friendly with Suzanne Robinson 28.08.2026 35min

  Suzanne Robinson is the owner of Welcoming Wow and Chapter 27 of Hospitable Hosts: STR Sisterhood Edition, managing 25 to 30 short-term rental properties across Florida and North Carolina.In this episode, Suzanne covers:How a childhood friend's frightening experience with a missing autistic child inspired her to make her properties autism friendlyPractical, low-cost changes hosts can make, from door and window alarms to trigger colors and sensory-friendly touchesHow she communicates these features to guests and builds repeat, direct bookings as a resultHer new "12 step program" for hosts who want to make their properties more accessible without feeling overwhelmedResources + Links:Suzanne's 12 step program for making properties autism friendly : https://linktr.ee/SuzRobinson Becoming Rentable (Lorraine Woodward), a resource for accessibility certification: https://www.becomingrentable.com/Hospitable Hosts: STR Sisterhood Edition (March 2026), Chapter 27Connect with Suzanne Robinson:Website: https://www.welcomingwow.com/Instagram: @welcomingwowFacebook: Welcoming WowLinkedIn: Suzanne RobinsonCheck out her properties:https://www.privacyinthepalms.com/Connect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: Tanya RooneyCheck out her properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883
• 
  Episode 20 - Profit and Purpose: How Debbie Todd Built Give-Back Into Every Booking 25.08.2026 34min

  Debbie Todd co-owns three short-term rentals in Hocking Hills, Ohio, and is featured in Hospitable Hosts Volume 3. She's built her hosting business around a simple idea: giving back isn't one more thing to do, it's part of how you do business.In this episode, Debbie covers:How her family turned a portion of every booking into charitable giving, and how guests get to choose where their five percent goesWhy the give-back component shows up again and again in her reviews and even drives direct bookings, especially from repeat retreat groupsHandling reviews that reflect a guest's circumstances (weather, group size, noise) rather than the property itselfGive Back Hospitality, the initiative she launched to help other hosts build purpose into their properties with simple, low-lift stepsResources + Links:Give Back Hospitality: givebackhospitality.comHospitable Hosts Book Series, Volume 3Food DonationConnect with Debbie Todd:Website: https://givebackhospitality.com/ https://thewoodlandsathockinghills.com/Instagram: @thewoodlandsathockinghills @givebackhospitalityFacebook: The Woodlands at Hocking Hills Debbie Monti KayLinkedIn: Debbie ToddCheck out her properties:The Woodlands at Hocking Hills (STR website): https://thewoodlandsathockinghills.com/Connect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: Tanya RooneyCheck out her properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883
• 
  Episode 19 - Campfires, Connection, and What's Coming at the Summit 18.08.2026 44min

  Jodie, Helen, Debbie, and Rose sit down for a special preview episode ahead of the STR Hospitality Summit, an in-person hospitality immersion taking place at Helen's property in Saratoga, New York.In this episode, the hosts cover:What each of them is most looking forward to at the summit, from campfire chats to yoga sessions to reconnecting with hosts they've only met onlineReflections on last year's event in Colorado and why in-person connection matters so much in this industryA rundown of speakers and sessions, including design, safety, accessibility, and a first look at TGHC's new TV showPractical advice for first-time attendees on packing, easing nerves, and stepping away from the business for a few daysResources + Links:STR Hospitality Summit Brookledge, Saratoga, New York | 29th Sept - 1st Oct 2026 Connect with the Hosts:Jodie Odlin Website: ⁠https://www.theglobalhospitalitycollective.com/⁠ Instagram: https://www.instagram.com/theglobalhospitalitycollective/ Facebook: https://www.facebook.com/jodie.stirling.9/Helen Lavigne Website: ⁠https://www.brookledgeny.com/⁠ Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose Tipka Website: ⁠https://www.yourfamilysplace.com/⁠ Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie Todd Website: ⁠https://thewoodlandsathockinghills.com/⁠ Instagram: https://www.instagram.com/thewoodlandsathockinghills Facebook: https://www.facebook.com/profile.php?id=100072403310165
• 
  Episode 18 - 70% Direct Bookings and Zero Hot Tubs: Kerri & Philippe's Secret Sauce 11.08.2026 33min

  Kerri & Philippe are corporate escapees turned boutique hospitality owners in Quebec, Canada, featured in chapter eight of the Hospitable Host Couples book. Between six ski chalets and a newly acquired 18-room motel they're renovating themselves, they've built a brand rooted in the Scandinavian concept of Hygge and hit a 70% direct booking rate on their chalets.In this episode, Kerri & Philippe cover:The operational differences between running short-term rental chalets and a 100% occupancy, one-night-average-stay motelHow they built and sustained a 70% direct booking rate over five years through SEO, social, tourism board partnerships, and paid adsTheir team culture and why staff become an extension of the familyWhy they intentionally skipped hot tubs for the sake of their neighbors, and what they offer guests insteadResources + Links:Hospitable Host Couples book (chapter 8)Connect with Kerri & Philippe:Website: https://bio.site/motelboutiquehyggeInstagram: @Kerri_reinvented @pitch12345Facebook: Kerri Gibson & Philippe PichetteLinkedIn: Kerri Gibson & Philippe Check out their properties:Chalets Hygge / Motel Boutique Hygge (Quebec)Connect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: Tanya RooneyCheck out her properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883
• 
  Episode 17 - Raising the Standard: What Every Host Owes Their Guests 04.08.2026 34min

  In this episode, the panel covers:- Rose's approach to going beyond baseline cleanliness, including a playful "Monster Free Zone" sign under the beds for families- Debbie's ongoing work on basic safety (smoke alarms, trip hazards, signage) and how STR safety consultant Justin Ford reshaped her thinking- Why the group built the Global Hospitality Collective Standard to bring hotel-level consistency to an unregulated industry, and how it will be unveiled at this year's STR Hospitality Summit- A behind-the-scenes look at Helen's property, this year's summit venue, including her "pull back the curtain" approach to laundry rooms, hot tub turnovers, and accessibility upgrades with keynote speaker Sean EvansResources + Links:- Global Hospitality Collective Standard (unveiled at the STR Hospitality Summit) - - STR Hospitality Summit, hosted this year at Helen's property - Brookledge- Justin Ford, short-term rental safety consultant - -Shaun Evans / Ainsley's Angels, accessibility advocate and summit keynote speaker - - The Global Hospitality Collective Connect with the HostsJodie Odlin Website: ⁠https://www.theglobalhospitalitycollective.com/⁠ Instagram: https://www.instagram.com/theglobalhospitalitycollective/ Facebook: https://www.facebook.com/jodie.stirling.9/Helen Lavigne Website: ⁠https://www.brookledgeny.com/⁠ Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose Tipka Website: ⁠https://www.yourfamilysplace.com/⁠ Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie Todd Website: ⁠https://thewoodlandsathockinghills.com/⁠ Instagram: https://www.instagram.com/thewoodlandsathockinghills Facebook: https://www.facebook.com/profile.php?id=100072403310165
• 
  Episode 16 - From Mountain Rental to Matchmaker: Karen Piscitelli's Explorabout Story 28.07.2026 33min

  Karen Piscitelli, featured in Chapter 17 of Hospitable Hosts: STR Sisterhood Edition, converted her family's North Carolina mountain home into a short-term rental before pivoting to launch Explorabout, a platform connecting property managers with local tour and experience providers.In this episode, Karen covers:How managing her family's Burnsville, NC rental taught her what property managers actually need and where the gaps wereWhy Explorabout partners directly with property managers instead of competing with them, so the guest relationship (and reviews) stay with the PMHow the commission-sharing model, vetted local partners, and curated "top 20" experience lists work in practicePractical advice for hosts outside Explorabout's current East Coast markets who want to build their own local tour and activity partnershipsResources + Links:Explorabout.comGroceriesAhead.com Hospitable Hosts: STR Sisterhood Edition (Chapter 17)Connect with Karen Piscitelli:Website: www.explorabout.comInstagram: @exploraboutFacebook: https://www.facebook.com/exploraboutLinkedIn: https://www.linkedin.com/in/karen-piscitelli-explorabout/Connect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: Tanya Rooney Check out her properties:www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883
• 
  Episode 15 - One Thing That Changed My Hosting  21.07.2026 40min

  In this episode, four seasoned hosts from around the world get candid about the one thing that changed how they host. From letting go of guest fear to finally collecting emails, this conversation is full of small shifts that made a big difference.In this episode, Jodie, Helen, Rose, and Debbie cover:Rose on stepping away from negative Facebook host groups and choosing not to fear her guests as well as her magic phrases to figure out what kind of guest is stayingHelen on switching to a Property Management Software//PMS to automate messaging and stop manually blocking calendars across platformsJodie on collecting guest emails through Jotform to get direct bookings flowingDebbie on hiring inspectors to catch the details her cleaning team missed, and treating the business like a businessConnect with the HostsJodie Odlin Website: https://www.theglobalhospitalitycollective.com/ Instagram: https://www.instagram.com/theglobalhospitalitycollective/ Facebook: https://www.facebook.com/jodie.stirling.9/Helen Lavigne Website: https://www.brookledgeny.com/ Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose Tipka Website: https://www.yourfamilysplace.com/ Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie Todd Website: https://thewoodlandsathockinghills.com/ Instagram: https://www.instagram.com/thewoodlandsathockinghills Facebook: https://www.facebook.com/profile.php?id=100072403310165
• 
  Episode 14 - From Bunny Hills to 80% Direct Bookings: Jenn Boyles' Marketing Playbook 14.07.2026 34min

  Jenn Boyles is a Direct Booking Success founder and marketing strategist featured in the Sisterhood Edition of Hospitable Hosts, chapter 13. She built her own STR portfolio across Europe from a French Alps apartment to an Austrian chalet to a Liverpool canal boat, hitting 80% direct bookings before pivoting to teach other hosts how to do the same.In this episode, Jenn covers:Why relying on Airbnb as your sole booking channel is a business risk, and how a saturated Austrian ski town forced her to build her own brandThe mindset shift from "accommodation provider for a platform" to running an actual hospitality businessHow the STR Content Lab compresses a full marketing plan into two hours a month using her AI powered engineWhy the direct connection between host and guest, not welcome baskets or thread counts, is the real driver of great hospitality"It's not a case of if you build it, they will come. You have to tell people, and that's where the marketing comes in."Resources + Links:Hospitable Hosts book series, Sisterhood Edition, chapter 13The STR Content Lab: a monthly membership where hosts build a full month of marketing content in two hours, guided by Jenn's bespoke AI tool Connect with Jenn Boyles:Website: www.directbookingsuccess.comInstagram: @directbookingsuccessFacebook - Jenn Boyles LinkedIn: Jenn BoylesConnect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: Tanya Rooney Check out her properties:www.yyhmn.comAirbnb Host Profile
• 
  Episode 13 - Two Dishwashers, No Front Desk: Kim Herrlein on Hosting Big Groups and Boutique Hotels 07.07.2026 37min

  Kim Herrlein has spent over a decade hosting large groups at Purveyors of Leisure, her Palm Springs area vacation rental company built around homes with six or more bedrooms. She's since expanded into boutique hotel management, running properties in Northern California and Wyoming.In this episode we cover:The setup details that make large group hosting work: noise monitors, double dishwashers, extra fridges, and a coffee station built for a crowdMaking the leap from vacation rentals to boutique hotel management, and the surprising challenges of running a contactless hotelWhy she stays connected through a long-running women's mastermind group, and how outside perspectives sharpen her own businessShe also touches on the creative things being planned for The Global Hospitality Collective Summit, fall of 2026"We're purveyors of leisure. We're not here to have you come and not have a good time."If you host big groups or you're eyeing a move into boutique hotels, this one's full of hard-won details you can use right away.Resources + Links:Hospitable Hosts 1, Chapter 19StayFi Connect for Success Mastermind Always Receptive Front Desk Solutions: Kim's Boutique Hotel front desk servicesConnect with Kim Herrlein:LinkedIn: Kim HerrlineInstagram: ⁠Kim_InsightSeeker⁠Check out her properties:STR Rentals Website: Purveyors of LeisureThe Fainting Couch (Northern California hotel)Elk Antler Inn (Wyoming hotel)Connect with Tanya Rooney:Instagram: TanyaRooneyMNFacebook: TanyaRooney28Check out her properties:STR Rentals Website: www.yyhmn.comAirbnb Host Profile
• 
  Episode 12 - From IT to Intentional Host: How Dawn Cornett Traded Corporate for Lake Houses, Boutique Hotels, and Freedom 30.06.2026 39min

  Dawn Cornett manages lake houses across multiple markets, a micro resort on a 34-acre Texas ranch, and boutique hotels in Granbury, Texas. In this episode she shares what it really takes to grow without losing the guest experience.In this episode, Dawn covers:Building teams across multiple markets and why it's easier than you thinkAnticipating guest needs before they know they need them, and why no one should ever have to move a bed frame to charge their phoneThe perks of booking direct, and why boutique hotels might be the next move for STR hosts ready to level upResources + Links:Hospitable Hosts STR Sisterhood Edition, Chapter 9HostBuddy AI Turno Cloudbeds StayFi Connect with Dawn Cornett:Instagram: Dawn of a Great Day + Skyview VacationsBoutique Hotel Coaching: The Hospitality HustleConnect with Tanya Rooney:Instagram: ⁠TanyaRooneyMN⁠Facebook:⁠ Tanya Rooney⁠ Check out her properties:⁠www.yyhmn.com⁠⁠Airbnb Host Profile ⁠
• 
  Episode 11 - Hospitality Isn’t Housekeeping 23.06.2026 44min

  The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------In this episode, we explore the essential aspects of housekeeping and team management in the short-term rental industry, sharing practical tips and lessons learned from experienced hosts. Discover how to maintain high standards, communicate expectations, and handle common challenges effectively.Keywordsshort-term rental, housekeeping, team management, guest experience, property maintenance, cleaning SOPs, hospitality standardsKey TopicsHousekeeping best practices in STRBuilding and managing cleaning teamsStandard Operating Procedures (SOPs) for cleaningHandling maintenance and unexpected issuesCommunication and expectation setting with staffGuest experience and first impressionsUsing technology for property managementTraining and empowering staffTakeaways-Consistent use of checklists and SOPs ensures quality and guest satisfaction.-Building strong relationships with reliable cleaners is crucial for smooth operations.-Clear communication of expectations prevents misunderstandings and mistakes.-Regular training and feedback improve team performance.-Documenting issues and using apps streamline maintenance requests.Chapters00:00 Introduction to Leadership and the Seven Habits03:03 Housekeeping in Short-Term Rentals06:01 Current Events in Short-Term Rentals08:46 Challenges and Solutions in Housekeeping12:05 Managing Cleaning Teams15:02 Personal Experiences in Cleaning and Management18:44 The Importance of Cleaners in Hospitality22:01 Team Structure and Responsibilities24:14 Standard Operating Procedures for Cleaning28:42 Communication and Maintenance Coordination32:49 Handling Mistakes and Guest Expectations40:32 Learning from Negative Reviews49:51 Personal Reflections and Future GoalsConnect with the Hosts:Jodie Odlin⁠ https://www.theglobalhospitalitycollective.com/⁠Helen Lavigne⁠ https://www.brookledgeny.com/⁠Rose Tipka ⁠https://www.yourfamilysplace.com/⁠Debbie Todd⁠ https://thewoodlandsathockinghills.com/
• 
  Episode 10 - Slow Down to Speed Up: What Brittany Blackman Learned After Selling the Business She Built 16.06.2026 47min

  The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------Brittany Blackman spent 14 years in the vacation rental industry, working her way from property manager in Destin, Florida to operations manager, and eventually founding her own company, Breathe Easy Rentals, in 2020. Three years in, she made a decision most people are too afraid to make: she sold the business she built to sell, and walked away. Not because it failed. Because she finally got honest with herself about what she actually wanted.Now, through her consulting company Discover Freedom, Brittany works with STR operators, property managers, and business leaders to help them find the heartbeat of their business before they optimize anything else. Her message is simple and hard at the same time: you have to know who you are before you can build something worth keeping.In this episode, Brittany and Tanya cover:Why being great at something doesn't mean you're supposed to keep doing it, and how a pros and cons list, personal coaching, and deep self-reflection helped Brittany finally make the callThe coach she met at a pirate festival in Tampa who helped her understand she had been living by everyone else's definition of successWhy so many hosts can talk about AI, KPIs, and revenue management, but can't answer the question: "What does hospitality mean to you?"The question Brittany gives clients to cut through the noise: "If your business wasn't serving people tomorrow, what would be missing?"Why your values only work if you know what order they come in, and how that clarity guides every hard decision in businessHow positive reinforcement, not corrections, is what actually fuels a team and keeps hospitality alive through every layer of your operationWhy even your cleaner needs to understand the vision, and what happens to your culture when they don'tHer core message to every operator at any stage: slow down to speed up"If you don't know who you are and why you put your feet on that cold floor every single morning, and it gives you energy, passion, and love that nothing else can give you externally, you're not doing what you need to be doing."If you've ever felt your light dimming in a business you used to love, or if you're building something and realize nobody on your team can actually answer what hospitality means to you, this episode will make you stop, think, and get back to what matters.Resources + Links:Hospitable Hosts Sisterhood Edition - Chapter 5Wheel of Life ExerciseConnect with Brittany Blackman:Website: discoverfreedom.lifeLinkedIn: @BrittanyBlackmanInstagram: @discoverfreedom.lifeFacebook: @discoverfreedom.lifeConnect with Tanya Rooney:Instagram: @TanyaRooneyMNFacebook: @TanyaRooneyTanya's Properties:www.yyhmn.comAirbnb Host Profile
• 
  Episode 9 - Building An STR From The Ground Up 09.06.2026 55min

  The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------Show Notes // Episode Summary:Most short-term rental operators design around their own preferences — the furniture, finishes, colors, and amenities they personally like. But in this episode of the Global Hospitality Collective Podcast, Jodie Odlin, Helen Lavigne, Rose Tipka, and Debbie Todd explore why the best-performing hospitality spaces are designed around guest experience instead.From fully accessible vacation rentals and large group properties to a creatively transformed Woodstock-inspired bus stay, the panel shares how intentional design choices impact guest comfort, operations, and long-term profitability. The conversation dives into accessibility, durable materials, themed spaces, guest flow, timeless design, and creating memorable experiences that guests continue talking about long after checkout.More than a conversation about construction or décor, this episode is about intentional hospitality — understanding your guests deeply and designing every detail to support the experience you want them to have. Whether you're building, renovating, or refreshing a property, this discussion offers valuable insights into creating spaces that are both beautiful and functional.In This Episode, They Share:• Why guest-centered design outperforms personal preference• Accessibility features that improve every guest’s experience• Lessons from building large group vacation rentals• Designing around brand identity and guest expectations• Timeless design principles versus trends• Why durability and operational efficiency matter• Creating memorable experiences through thoughtful hospitality• Balancing aesthetics, functionality, and profitabilityKey Takeaway:The most successful hospitality spaces aren’t built around trends or luxury for luxury’s sake — they’re built with intention. Every design decision should support the guest experience. Great hospitality begins long before check-in; it starts during the design process itself.#ShortTermRentals #VacationRentalDesign #HospitalityIndustry #STRBusiness #GuestExperience #HospitalityDesign #GlobalHospitality #AirbnbHostingConnect with the Hosts:Jodie Odlinhttps://www.theglobalhospitalitycollective.com/Helen Lavignehttps://www.brookledgeny.com/Rose Tipkahttps://www.yourfamilysplace.com/Debbie Toddhttps://thewoodlandsathockinghills.com/
• 
  Episode 8 - The Mom Test: Steve Resnick on Running 90 Properties Without Losing the Heart of Hospitality 02.06.2026 36min

  The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.-------------------------------------------------------------------Steve Resnick didn't get into the hospitality business to build a portfolio. He got into it because of a place, a family, and a memory he wanted to protect. When he and his wife Kim started vacationing in Ocean City, New Jersey, they weren't thinking about co-hosting or concierge services. They were just trying to hold onto something precious. That purpose became the foundation of Heavenly Rez, a hospitality-first property management company now managing 90 properties in one of the Jersey Shore's most competitive markets.In this episode, Steve shares:Why he and Kim decided to stay hyper-focused on one market rather than expand, and how that discipline made them the best at what they do in Ocean CityThe "mom test": the simple standard he applies before taking on any propertyHow he turned a teardown of a property into a flip, a profit, and a long-term co-hosting relationship with the buyerThe Heavenly Rez Hospitality Hub: a 5,800-square-foot operations center that powers a centralized linen service, color-coded bagging system, and three-point cleaning certification processWhy providing linens is genuinely a differentiator on the East Coast, and what it takes to do it at a level that feels like a hotelThe concierge store: pre-stocked fridges, bellhop service, daily beach caddy setup, private chefs, and golf cart rentals, all optional, all designed to take the vacation experience up a levelA midnight AC emergency that became a five-star story, and why 24/7 guest support with a sub-7-minute response time is non-negotiableHis framework for scaling: people, process, and technology, and why what worked at 10 properties completely breaks down at 90Why perfection isn't achievable, but the pursuit of perfection always is"Perfection is not achievable, but the pursuit of perfection is achievable."If you've ever wondered what it really looks like to build operations that hold up at scale without losing the heart of hospitality, this one is for you.Resources + Links:Hospitable Hosts Couples Edition Breezeway Hostco Owner Rez Monday.com Loom Connect with Steve Resnick:heavenlyres.comInstagram: @heavenlyresFacebook: @heavenlyresYouTube: @heavenlyres_ocnjConnect with Tanya Rooney:https://www.instagram.com/tanyarooneymnhttps://www.facebook.com/TanyaRooney28Check out her properties:www.yyhmn.comAirbnb Host Profile