On Brand with Nick Westergaard

Episódios

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  Can You "Rewild" the Corporate Mind? 14.09.2026 30min

  What if the biggest threat to your organization isn't disruption from the outside, but the way you operate inside? Tom Dennis argues that many companies have become overcontrolled and disconnected from the things that make organizations resilient: trust, adaptability, and human connection. A former Royal Marines officer, he's the founder and CEO of Serenity and Leadership and author of Rewilding the Corporate Mind. What You’ll Learn in This Episode Why relying on rigid control creates hidden organizational fragility How Nelson’s naval strategies offer a modern template for leadership trust What self-awareness reveals about your unconscious management habits Why psychological safety drastically reduces costly operational mistakes How setting up the right environment allows you to step back and let go Episode Chapters (00:00) Intro (01:17) Rewilding as a Business Metaphor (03:33) Military Strategy and Delegated Initiative (07:52) The Power of Leadership Self-Awareness (10:46) Overcoming the Urge to Micromanage (13:27) Cultivating Psychological Safety (19:34) Navigating Cultural Resistance at the Top (24:40) A Brand That Made Him Smile About Thom Dennis Thom Dennis is a former Royal Marines officer and the founder and CEO of Serenity in Leadership. With over 30 years of experience helping executives rethink how they lead, Thom is the author of Rewilding the Corporate Mind. He specializes in helping organizations move away from rigid command-and-control structures toward cultures built on adaptability, psychological safety, and trust. What Brand Has Made Thom Smile Recently? Thom smiled thinking about Cadbury’s classic gorilla drum-solo commercial set to Phil Collins. While he laments how corporate acquisitions changed the company’s original Quaker-led approach to caring for people, the pure joy of that iconic campaign still stands out. Resources & Links Connect with Thom on LinkedIn. Learn more about Serenity in Leadership. Check out his book, Rewilding the Corporate Mind. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Great Technology Isn't Enough 07.09.2026 29min

  AI may be everywhere, but Brian Herr says the technology itself isn't the competitive advantage. The real moat, he argues, is data, distribution, and trust. As founder and CEO of Starting Blocks and managing partner at HHI Advisory Group, Brian helps startups, scale ups, and portfolio companies grow while also advising organizations on secure adoption. What You’ll Learn in This Episode How data distribution and trust serve as true competitive moats in the AI era Why software wrappers fail without core business fundamentals and strategy How transparent, auditable AI processes protect brand credibility and trust How agile small teams leverage AI augmentation to outperform larger competitors How shared AI knowledge networks accelerate cross-functional team velocity Episode Chapters (00:00) Intro (00:55) Defining the AI Moat (03:11) SAAS-pocalypse and Business Fundamentals (05:53) Building Trust in Technology (09:30) Responsible AI in Practice (12:28) Balancing Speed and Trust (17:23) Effective AI Startup Strategies (21:45) What We Overestimate in AI (24:18) Brand That Made Brian Smile About Brian Herr Brian Herr is the founder and CEO of Starting Blocks and managing partner at HHI Advisory Group. With extensive experience as an operator, executive, advisor, investor, and scout, Brian guides startups, scale-ups, and portfolio companies through growth and secure technology adoption. What Brand Has Made Brian Smile Recently? Filmlink, a Detroit-based company, made Brian smile recently by solving distribution and visibility challenges for the independent film industry. Their scrappy, enthusiastic approach to building a brand that connects independent filmmakers with audiences creates authentic support and excitement. Resources & Links Connect with Brian on LinkedIn. Learn more about ⁠HHI Advisory Group⁠ and ⁠Starting Blocks⁠. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Emergent Leadership Beats Overwhelm 31.08.2026 33min

  Leaders have more advice, tools, and resources than ever. So why are so many still overwhelmed? Don Gregori says we've been missing the bigger picture. He's the COO of First Factory and author of The Emergent Leader, a book about leadership, self-mastery, and building a strong brand. We're talking about what it takes to become a leader and build something that really lasts. What You’ll Learn in This Episode How building yourself and building a brand are the exact same project Why empathy needs to be treated as a hard skill for managers What separates "emergent" leadership from static management models How to avoid getting overwhelmed by the sheer volume of new tech tools Why AI should serve the individual rather than replace human judgement Episode Chapters (00:00) Intro (00:46) Building Yourself vs Building a Brand (04:30) Empathy as a Core Management Skill (06:08) Defining the Emergent Leader (09:34) Navigating Modern Information Overload (12:32) Managing Stress and Fear in Leadership (18:33) The Theater and Business Connection (22:34) Managing AI and the Human Element (28:44) A Brand That Made Don Smile About Don Gregori Don Gregori is the Chief Operating Officer of First Factory, a nearshore software development firm, and the author of The Emergent Leader. With a background spanning technology, strategy, and the performing arts, he focuses on self-mastery, organizational culture, and navigating rapid industry change through empathetic leadership. What Brand Has Made Don Smile Recently? During a recent trip to Maine, Don was brought a smile by Gelato Fiasco—a local favorite in Brunswick—and Middle East Coast, a regional brand making exceptional tahini-forward hummus. Resources & Links Connect with Don on LinkedIn. Check out his book, The Emergent Leader. Learn more on his website. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Listen & Support the Show Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Woman Behind the Aflac Duck 24.08.2026 31min

  What can happen in 30 seconds? For Linda Kaplan Thaler, quite a lot. She’s the creative force behind some of the advertising world’s most unforgettable ideas, from the Aflac duck to “I don’t want to grow up, I’m a Toys R Us kid.” Now, in her new book, My Life in 30 Seconds, Linda looks at the small moments that can change a career or even a life. She’s here to talk about creativity, resilience, leadership, and why sometimes the smallest ideas can make the biggest impact. What You’ll Learn in This Episode How distilling complex messages into 30-second constraints drives massive brand awareness Why adopting an improv “yes, and” mindset unlocks breakthrough team creativity How taking bold, fearless pitches to conservative clients can rescue dying brands Why replacing standard networking with “nice working” yields long-term career returns How human creativity retains its edge in an era of rapid AI adoption Episode Chapters (00:00) Intro (00:49) Welcome Linda Kaplan Thaler (02:42) The Power of 30-Second Distillation (03:43) Pitching Herbal Essences and Bold Ideas (06:46) Writing the Iconic Toys R Us Jingle (10:55) Applying Improv Rules to Business Creativity (11:51) Creating the Aflac Duck (16:23) Building Agency Culture Through Kindness (18:13) Human Creativity in the Age of AI (23:12) The Difference Between Networking and Nice Working (24:28) A Brand That Made Linda Smile About Linda Kaplan Thaler Linda Kaplan Thaler is a legendary advertising executive, author, and speaker responsible for some of the most iconic pop-culture campaigns in history, including the Aflac duck and the Toys R Us jingle. As the co-founder of the Kaplan Thaler Group, she helped build one of the fastest-growing agencies in the United States, scaling it from scratch to over a billion dollars in billings. A master of message distillation and creative leadership, her latest book, My Life in 30 Seconds, explores how micro-moments and rapid insights shape extraordinary careers. What Brand Has Made Linda Smile Recently? Recently, Linda has been smiling at Progressive Insurance for their long-running campaign warning homeowners not to turn into their parents. She loves the humor and stand-up performance driving the spots, pointing out that even when an ad makes you laugh before you remember the exact name, the sheer joy and entertainment value make it stand out in a low-interest category. Resources & Links Connect with Linda on LinkedIn. Check out her book, My Life in 30 Seconds. Learn more on her website. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Why AI Is a Mirror and Not a Tool 17.08.2026 30min

  Most conversations about AI focus on the technology. David Dean thinks we're looking in the wrong place. In his new book, An Inbox Between Us, AI and the Reality of Modern Work, he argues that AI is acting like a mirror, revealing the hidden workarounds, decision-making, and human judgment that have always kept organizations running. Today, we're talking about what leaders can learn from that reflection. What You’ll Learn in This Episode Why AI functions as an organizational mirror that exposes hidden workarounds and human judgment How the majority of workers operate as AI survivalists rather than power users The hidden cost of the retry tax when over-relying on automated outputs Why human intuition and lived consequence remain irreplaceable in critical decision-making How to avoid industrializing existing workplace dysfunction with new technology Episode Chapters (00:00) Intro (00:36) AI as an Organizational Mirror (05:11) Navigating the Productivity Maxing Trait (09:01) The AI Survivalist and Adoption Realities (11:19) Understanding the Hidden Retry Tax (13:21) How Organizations Rely on Workarounds (17:20) Tech Problems versus Behavioral Problems (19:56) Why Human Judgment Outlasts Automation (23:40) Authenticity as the Ultimate Leadership Skill (25:19) A Brand That Made Him Smile About Bill Sherman David Dean is an author, productivity solution designer, and change management practitioner focused on the intersection of human behavior and emerging technology. In his book, An Inbox Between Us: AI and the Reality of Modern Work, he examines how enterprise technology impacts ground-level teams across HR, finance, and operations. Drawing on years of experience analyzing workplace workflows, David helps organizational leaders navigate digital transformation by focusing on human judgment, authentic leadership, and practical operational discovery. What Brand Has Made David Smile Recently? A brand that made David smile recently is Marvel. After taking his son to see the newest Spider-Man movie, he appreciated how the brand continues to craft engaging experiences that bring families together and build lasting memories. Resources & Links Connect with David on LinkedIn.Learn more on his website. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Five Thought Leadership Avatars for Scaling Ideas 10.08.2026 31min

  What does it really take to turn expertise into influence? My guest this week has spent the last two decades answering that very question. Bill Sherman is the COO of Thought Leadership Leverage and co-author of the Thought Leadership Handbook. His journey into thought leadership began with a simple question from a Fortune 500 executive. How do I scale the ideas in my book? Since then, he's helped organizations and experts transform ideas into impact. What You’ll Learn in This Episode Why practice matters more than how in thought leadership The five distinct avatars of thought leadership How the growth-minded CEO opens new doors Why silence in a noisy world is never neutral How to simplify complex concepts so they stay memorable Episode Chapters (00:00) Intro (01:35) The Five Thought Leadership Avatars (05:13) Breaking Down the Avatars from CEO to Legacy (08:25) Matching Strategy to Your Personal Brand (14:03) Why Ideas Can't Speak for Themselves (17:49) Creating a Platform Identity for Your Work (23:43) Why Silence is Never Neutral in Turbulent Times (29:32) A Brand That Made Bill Smile About Bill Sherman Bill Sherman is the COO of Thought Leadership Leverage and co-author of the Thought Leadership Handbook. Over the last two decades, he has helped organizations, Fortune 500 executives, and independent experts scale their ideas, transform insights into strategy, and build sustainable impact. He also co-hosts the Thought Leadership Podcast, where he explores the mechanics of turning deep expertise into widespread influence. What Brand Has Made Bill Smile Recently? Bill recently smiled at Pirate Ship, an online shipping service that simplifies sending author copies of his book right from his front door. He loves their delightful, pirate-themed user interface and how effortlessly the service eliminates the hassle of traditional post office runs. Resources & Links Connect with Bill on LinkedIn. Learn more on his website. Check out his book, The Thought Leadership Handbook. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The AI Brand Speed Trap 03.08.2026 30min

  What if AI isn't just changing marketing, but changing what a brand actually is? Melissa Jackson-Parsey has spent her career helping some of the world's most recognizable organizations reinvent themselves at the intersection of strategy, creativity, technology, and experience. As Global Chief Strategy Officer at RGA, She leads a worldwide team shaping brands for the intelligence age, from rebooting Android to launching the new sports streaming brand from ESPN, Fox, and Warner Brothers Discovery. What You’ll Learn in This Episode Why building brands for AI agents requires context over cleverness How to shift marketing focus from single campaigns to generating intelligent systems The critical difference between bottom line efficiency and top line growth in the AI age Why modern talent needs to evolve from T-shaped to M-shaped expertise How the craft of human taste prevents brand slop Episode Chapters (00:00) Intro (00:45) What Endless Tech Evolution Hasn’t Changed About Brand Building (02:06) Encoding Brands for Machines, Agents, and Markdown Files (06:05) How AI is Changing What a Brand Actually Is (08:36) Moving from Making Campaigns to Making Intelligent Systems (12:08) Human Value, Critical Thinking, and the Role of Taste (16:33) The Biggest Strategic AI Mistake Brands Make Today (20:12) Cultivating M-Shaped Talent and the Future of Skillsets (24:41) A Brand That Made MJP Smile About Melissa Jackson Parsey Melissa Jackson Parsey is the Global Chief Strategy Officer at R/GA, having worked at the forefront of brand, innovation, and experience design across three continents. She leads a global team of strategists, designers, coders, and writers, accountable for shaping brands and experiences that add value to people and businesses. In the past year, they’ve rebooted the world's largest operating system brand, Android, and created the much-anticipated live sports streaming brand from ESPN, Fox, and Warner Bros. Discovery. Over the course of her career, she’s led brand transformation initiatives for a broad array of organizations, including Microsoft, Under Armour, Google, IBM, the UN, and for Dwayne (The Rock) Johnson’s portfolio. What Brand Has Made Melissa Smile Recently? Melissa shared her appreciation for the brand identity work created for the Amazon rainforest. The team mapped the literal curvature of the Amazon River to craft a custom typeface and visual identity system, blending deep environmental context with exquisite design craft. Resources & Links Connect with Melissa on LinkedIn. Check out the R/GA website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Uncommon Leadership in Times of Change 27.07.2026 28min

  What if the qualities we call “uncommon leadership” are actually the ones that should be ordinary? After leading at IBM, AT&T, Pitney Bowes, SuperValu, and Walmart through decades of transformation, Keith Wyche argues that the leaders who endure aren't simply the smartest or the most innovative—they're the ones who consistently lead with integrity, humility, and trust. His new book, Uncommon Leadership, is both a call to higher standards and a practical guide for leading people through change. What You'll Learn The four Rs required to guide teams through rapid industry transformation Why trust equals character times competency times consistency How to distinguish real character from captivating charisma in executive selection The simple question frontline associates need to be asked during store visits How managing imbalance replaces the impossible myth of work balance Episode Chapters (00:00) Intro (01:10) Leading Through Decades of Corporate Transformation (01:52) The Four Rs of Navigating Organizational Change (03:04) The Steep Decline of Trust in Modern Leadership (04:49) The Simple Formula for Building Real Trust (06:05) Why True Leadership Demands Character Over Charisma (11:10) Moving Beyond Results to Value Human Capital (12:38) How Vulnerability and Listening Transform Team Culture (18:17) Simplifying What Matters Most in Strategic Communication (20:27) Managing Imbalance to Protect Energy and Prevent Burnout (22:25) Planting Trees and Building a Lasting Leadership Legacy About Keith Wyche Keith Wyche is a seasoned corporate executive and author who has led major operational transformations across global organizations, including IBM, AT&T, Pitney Bowes, Supervalu, and Walmart. With decades of executive leadership experience, he focuses on helping leaders navigate disruptive change, cultivate authentic trust, and build cultures grounded in character, humility, and human capital. His latest book, “Uncommon Leadership,” provides a practical guide for modern leaders striving to elevate organizational standards and leave a lasting legacy. What Brand Has Made Keith Smile Recently? Walmart recently made Keith smile by launching an upskilling initiative that retrains hourly associates for skilled trades such as electrical work, HVAC, and plumbing. By creating clear pathways for associates to transition into high-demand technical roles as automation evolves, the brand demonstrates how major employers can invest directly in human capital and long-term economic mobility. Resources & Links Connect with Keith on LinkedIn, Instagram, Substack, and his website. Listen and Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Mortal Kombat Madness Over Mediocrity 20.07.2026 31min

  How do you go from producing Dirty Dancing to building the global Mortal Kombat franchise? Today’s guest, legendary producer Larry Kasanoff, has raised over a billion dollars by embracing what others call a little bit crazy. He has shaped the entertainment landscape by constantly fighting the current of mediocrity. Today, we are breaking down how to lead through massive industry shifts and build brands that stand the test of time. What You’ll Learn in This Episode How to identify the core essence of a brand so you can stretch it across different media successfully Why fostering a state of play is essential for leading creative teams and sparking innovation The importance of asking anyone anything to advance your projects and overcome creative barriers How to balance emerging technologies like AI with the enduring human elements of storytelling Why embracing a touch of the madness helps you fight the pull of mediocrity in your work Episode Chapters (00:00) Intro (01:08) Finding the Essence of Enduring Global Brands (04:41) Protecting the Brand and Knowing When to Say No (06:24) Embracing a Touch of the Madness in Leadership (08:13) The Create Ask Play Framework (10:20) The Origins of a Touch of the Madness (14:08) Balancing New Technologies with Timeless Storytelling (16:49) Leading Like a Visionary and the Value of Play (26:51) The Brand That Made Our Guest Smile About Larry Kasanoff Larry Kasanoff is a legendary producer who has raised over a billion dollars and shaped the entertainment landscape. He is known for building enduring global franchises across movies, video games, theme parks, and music, including the massive Mortal Kombat brand. Beginning his career as head of production at Vestron, he greenlit the Academy Award-winning film Platoon and has since led major tech shifts in the industry. Larry is the author of A Touch of the Madness, where he shares his philosophy on fighting mediocrity and taking bold creative risks. What Brand Has Made Larry Smile Recently? Larry recently smiled thinking about Sennelier, a historic French brand of pastels. As someone who enjoys drawing, he visited their store in Paris and was captivated by the brand’s enduring story. Now, whenever he sees his Sennelier pastels on his work table, it brings a smile to his face. Resources & Links Connect with Larry on LinkedIn and his website. Learn more about Larry’s company, Threshold Entertainment Group. Check out his new book, A Touch of the Madness. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Positioning in Eight Words (or Fewer!) 13.07.2026 31min

  What makes you different? Do you have a concise and compelling answer to that question? When it comes to positioning, less is more. But too often, companies get wordy and convoluted, losing the plot in a sea of text. Emma and Adam Ketterer argue that true clarity comes from radical constraints. In their new book, Eight Words or Fewer, this marketing duo shares how to distill your difference into a single line that sticks: a micropitch. What You’ll Learn in This Episode Why B2B companies naturally fall prey to the instinct that more must be better when defining their value proposition The strategic breakdown that occurs during the last mile of the positioning process and how to build for brevity from day one Tactical ways to overcome the anxiety of leaving things out by showing your stakeholder work and mapping customer journeys How to use a homeopathic distillation framework to create a micropitch that infuses everything from sales decks to homepages The creative and editorial realities of writing a pocket guide on concision as a married couple Episode Chapters (00:00) Intro (01:34) Why We Struggle with Brevity (03:27) Losing the Plot in the Positioning Process (06:44) Overcoming the Anxiety of Distillation (09:59) The Subline and Structure of Eight Words or Fewer (12:08) How to Kill Your Darlings (15:27) The Micropitch as a Brand Strategy Anchor (17:26) Collaboration and Constraint as a Married Couple (22:57) Finding Your Point of View and Conviction (25:38) Brands That Make Us Smile (27:50) Where to Connect with Emma and Adam About Emma and Adam Ketterer Emma Ketterer and Adam Ketterer are seasoned marketing professionals specializing in positioning, messaging, and content strategy for B2B technology companies. Emma brings extensive experience from both the agency and corporate sides, currently serving as the Global Lead Editor at Celonis. Adam is a co-founder of Beneath, a specialized B2B marketing agency. As a married couple, they blended their strategic and creative insights to co-author Eight Words or Fewer: Distil your difference into the perfect micropitch, a pocket guide exploring the critical intersection where strategic brand positioning meets ultra-concise writing. What Brands Have Made Emma and Adam Smile Recently? Emma found recent inspiration in the B2B tech space through GitHub's smart, witty, and exceptionally well-produced explainer videos. Adam pointed to the timeless, iconic print campaigns of The Economist, noting how the brand's playful, minimalist approach continues to inspire creative professionals to riff on its memorable format across digital and physical signage. Resources & Links Connect with Emma and Adam on LinkedIn. Check out their new book, Eight Words or Fewer. Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Why Leaders Need to Rethink Resistance 06.07.2026 28min

  Your team isn’t trying to sabotage your new corporate strategy—their brains are just wired to fight it. In this episode, Salesforce change leader and neuroscience expert Travis D. Hahler shares insights from his new book, Rethink Resistance. Discover the biological reasons why 70 percent of corporate transformations fail, and how leaders can stop fighting human nature and start working with it. What You’ll Learn in This Episode Why the human brain treats a standard corporate reorg as a literal threat to survival The hidden danger of performance conformity when forcing speed onto an organization How to navigate the four communication quadrants to build deep trust during a major pivot Why renaming your entire transformation strategy to empathy is the ultimate leadership unlock Episode Chapters (00:01) Intro (00:41) Meeting the Resistance Fortune Teller (02:41) How the amygdala misinterprets corporate change (06:42) Reframing employee pushback as biology instead of rebellion (08:18) Practical tools for moving teams past their status quo (11:58) Why a constant state of urgency completely backfires (15:26) How clear storytelling neutralizes negative narratives (18:15) Balancing the four communication quadrants to create safety (24:11) The brand that makes Travis smile (25:22) Where to learn more About Travis Hahler Travis D. Hahler transforms how Fortune 500 companies navigate change by revealing a startling truth: resistance isn’t rebellion—it’s biology. As Senior Director of Global Strategy and Transformation at Salesforce and Founder of The Neurological Nomad, he brings an unprecedented fusion of neuroscience and business acumen to organizational transformation. Having conducted EEG research in Denmark, studied neuropsychology at Harvard, and led change across major global enterprises, Travis helps leaders remove ego, embrace neural wiring, and put people back at the center of successful strategic change. What Brand Has Made Travis Smile Recently? Anthropic is the tech brand bringing genuine joy to Travis lately. He has been highly impressed by their recent platform updates and collaborative features, which have allowed him to smile while learning—a rare feat for complex technology products that typically bring more frustration than fun. Resources & Links Connect with Travis on LinkedIn. You can also check out his website, ⁠The Neurological Nomad⁠, as well. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Invisible Engine Behind Every Brand Decision 29.06.2026 32min

  We like to think our buying decisions are completely rational and deliberate. The truth is that most consumer behavior is driven by subconscious perception and invisible mindstates that leaders completely miss. When we design brand strategies for the logical mind, we miss the actual human experience. Our next guest spent years inside PepsiCo unlocking how consumers really think. Now he is helping brands blend behavioral science with artificial intelligence to fundamentally change how we communicate. What You’ll Learn in This Episode Why all brand decisions start emotionally before the rational mind attempts to justify the consequence How to elevate traditional consumer research by mapping functional goals to higher aspirational identity The critical difference between efficiency artificial intelligence and effectiveness technology in modern brand strategy Why customer segmentations fail when they evaluate static attitudes instead of dynamic situational mindstates How iconic organizations earn creative liberty by helping their audience achieve their very best day Episode Chapters (00:00) Intro (01:31) The Reality of Thirty-Five Thousand Daily Decisions (03:47) Moving From Squishy Emotional Marketing to Goal Theory (06:42) The Car GPS Analogy for Consumer Behavior (08:41) Defining the Temporary Mindstate Overlay (12:01) The Complexity of Shifting Consumer Roles (15:57) Lessons Learned From the True North Campaign Failure (19:11) Priming and the Five Guys Friday Night Phenomenon (21:36) Balancing Efficiency Versus Effectiveness in Artificial Intelligence (25:16) The Spotify Disco Ball Logo Tension (27:58) Show Wrap Up and Connect Points About Will Leach Will Leach is a behavioral scientist, marketing strategist, and the founder of Mindstate Group. A former PepsiCo executive, he has spent decades helping organizations understand how subconscious perception shapes customer decisions. Will specializes in the intersection of behavioral science, branding, and artificial intelligence, teaching brands how to look past traditional demographics to uncover the hidden motivations of their audience. He is also the author of Marketing to Mindstates, a definitive guide exploring the psychological reasons behind why customers choose what they choose. What Brand Has Made Will Smile Recently? A brand that has made Will smile recently is Spotify. He observed the massive marketplace tension and public opinion surrounding their recent temporary icon shift to a disco ball. Will noted that brands are stored in minds as emotional predictions rather than visual assets, and he smiled because Spotify has earned the creative liberty to experiment after twenty years of helping users reach their music aspirations. Resources & Links Connect with Will on LinkedIn. Check out the Mindstate Group website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Capturing Coachella Lightning in a Bottle 22.06.2026 30min

  When Addison Rae headlined Coachella this year and the crowd lost it to “Fame Is a Gun,” the cultural momentum felt instant. But the social infrastructure behind that track was built months in advance, one creator at a time, by Griffin Haddrill and his team at LV8. By moving past the standard 48-hour launch spike and focusing on an always-on creator strategy, they drove over 80 million views and a staggering 9% engagement rate. What You’ll Learn in This Episode How to move past the standard 48-hour launch spike and build true cultural momentum What a deep, hyper-specific audience mapping approach looks like compared to standard demographic targeting How to build and organize a massive global framework of editors for real-time clipping strategies Why organic marketing and performance marketing must live in separate, equal buckets to scale effectively The real data behind human-led vs. AI-driven creative performance and how it impacts consumer retention Episode Chapters (00:00) Intro (04:00) Moving Beyond the 48-Hour Launch Spike (05:29) The Power of Depth in Audience Targeting (07:22) Setting a 9% Engagement Rate Standard (08:31) Capturing Lightning in a Bottle with Speed to Market (09:59) The Underbelly of Social Strategy: Clipping and Global Editors (11:39) Splitting the Buckets: Organic Brand Building vs. Performance Marketing (14:12) The Hidden Impact of AI on Consumer Attention and Retention (18:48) Human-Led Creative vs. AI Performance Data (21:48) The Brand That Made Griffin Smile (22:30) Outro About Griffin Haddrill Griffin Haddrill is the founder of LV8, a Gen Z-founded and led digital-first agency based out of Las Vegas. LV8 specializes in creator-led strategies that drive massive digital culture momentum for music labels and global legacy brands alike. Known for pushing past traditional marketing frameworks, Griffin and his team have orchestrated high-profile lifecycle campaigns for artists like Addison Rae and major entertainment partnerships with Columbia Records. What Brand Has Made Griffin Smile Recently? e.l.f. Cosmetics recently put a massive smile on Griffin’s face with their unexpected Liquid Death collaboration. He loved how two highly unique, disruptive brands came together to create something incredibly fun, cool, and beautifully chaotic for their shared communities. Resources & Links Connect with Griffin on LinkedIn. Check out the LV8 website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Creating a Workplace System That Delivers Joy 15.06.2026 31min

  The perk trap is costing organizations thousands while leaving teams burned out. Yolanda Fraction, author of the book Joyful Workplaces, joins us to share how leaders can move past surface-level culture and design systems that deliver both joy and results. What You’ll Learn in This Episode Why multi-billion dollar corporate perks like unlimited PTO and cold brew fail to fix the root causes of team burnout The critical operational shift from viewing talent development as a cost center to treating it as a core business driver What it means to lead as a steward of people rather than a controller, and how that impacts daily management decisions How to utilize tactical self-leadership tools like the Johari Window and 360-degree feedback to expose your own leadership blind spots Why corporate culture is never a kickoff project and how to accurately diagnose your workplace using the culture iceberg Episode Chapters (00:00) Intro (00:33) The Reality of the Perk Trap (03:15) Designing Systems for Joy and Performance (05:48) Shifting From Controller to Steward of People (08:53) The True Human Cost of Broken Systems (13:51) Using Self Leadership to Drive Team Clarity (19:01) Uncovering Blind Spots and Reflective Leadership (21:20) Diagnosing Culture Beyond the Surface (25:31) A Brand That Makes Yolanda Smile (27:38) Where to Connect with Yolanda Fraction About Yolanda Fraction Yolanda Fraction, M.Ed., is an organizational development consultant, leadership advisor, and corporate trainer with more than two decades of experience helping executives build healthier, high performing workplaces. Currently pursuing her PhD in industrial organizational psychology, Yolanda holds a graduate degree in adult and organizational learning, bringing a deeply practical and human centered approach to talent management across corporate, nonprofit, academic, and government sectors. She is the author of Joyful Workplaces: How People and Systems Create Energy, Resilience, and Results, and she hosts the Teamwork Sandbox podcast, where she explores the direct ways leaders influence and shape modern organizational culture. What Brand Has Made Yolanda Smile Recently? Yolanda shared a powerful story about Marriott that perfectly illustrated care beyond measure. While managing a hectic work travel schedule and undergoing IVF treatments, she arrived well before check-in at a Marriott property needing a safe place to store her temperature-sensitive medications. Instead of sticking strictly to standard front desk policy, an empathetic employee stepped up, securely stored the medication in a staff refrigerator, and personally ensured it safely reached her room later. For Yolanda, this moment of going above and beyond proved that a culture of genuine care is truly embedded within the Marriott brand. Resources & Links Connect with Yolanda on LinkedIn. Learn more about Yolanda Fraction and her work at her website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Designing for Humans Instead of the Machine 08.06.2026 27min

  Branding is losing its personality. In the race for digital efficiency, the world has succumbed to “blanding”—clean, neutral, and entirely safe design built for algorithms instead of people. Mark Nichols, Creative Director and Co-Owner of WMH&I, joins the show to challenge this rise of system-friendly simplicity. He shares why the brands that truly matter must push against global scalability, embrace their unique quirks, and design for humans—even if that means not being for everyone. What You’ll Learn in This Episode - Why brands are paying millions of pounds to strip away the exact quirks that drive human connection The strategic power of distinctiveness and why only fifteen percent of brand assets are actually memorable - How a sector agnostic approach allows creatives to cross pollinate ideas from fashion into electric vehicles - The shift from designing for machine efficiency to using live data sets and creative code for living brandscapes - Why Nike should have doubled down instead of backing out when a bold running campaign polarized audiences Episode Chapters (00:00) Intro (01:08) The Rise of Blanding (03:34) The Value of Distinctiveness (04:48) Sensory Storytelling with Red Breast Whiskey (07:31) The Case for Being Sector Agnostic (12:04) Overcoming Client Fear of Polarization (16:30) Idea Driven Branding vs Style Points (19:42) Embracing Irreverence and Creative Code About Mark Nichols Mark Nichols is the Creative Director and Co-Owner of WMH&I, a sector-agnostic creative agency specializing in bold rebrands that push against global scalability and machine efficiency. Trained as a multi-disciplined designer, Mark began his career at WMH&I as a graduate, refined his craft at leading agencies like Taxi Studio and Jack Renwick, and ultimately returned home to lead the agency’s creative output. His exceptional, award-winning work for global giants and boutique brands alike has earned recognition from the New York Festivals, Art Directors Club, Pentawards, and Brand Impact. Beyond the agency, Mark is a dedicated champion of design education, lecturing internationally at institutions ranging from his alma mater, the Norwich University of the Arts, to IDEP Barcelona and the University of Delaware. What Brand Has Made Mark Smile Recently? Mark smiled recently at the daring and irreverence of brands that lean entirely into their distinct personalities. He highlighted Liquid Death’s punk-media approach to the water category, alongside Nike’s willingness to reflect the gritty reality of their consumers—such as their London campaign noting that running in the city is awful, but loved. Mark prefers brands that choose a clear voice and stand their ground rather than homogenizing their message for safe, forgettable neutrality. Resources & Links Connect with Mark on LinkedIn. Learn more about WMH&I. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Science (and Secrets) of Building Super Teams 01.06.2026 32min

  What if the secret to a high-performing team isn’t found in a pep talk or a personality test but in the cold, hard data of behavioral science? Today we are joined by Dr. Ron Friedman, an award-winning psychologist and author of the new book Superteams. We dive into the science-backed strategies that transform a group of individuals into a cohesive powerhouse, challenging the myths of traditional management along the way. What You’ll Learn in This Episode Why confusing collaboration with constant togetherness is driving your team toward burnout - The specific calendar strategies super teams use to play offense and protect deep work time - How to implement a simple rule for meeting guidelines that ensures you only meet when a decision is required - The shocking data behind why most feedback fails to improve performance and how to pivot to a future-focused approach - Why the reasons your team chooses to work on vacation matter more than the act of working itself Episode Chapters (00:00) Intro (00:39) Welcome Ron Friedman (01:09) The Hidden Costs of Constant Communication (02:21) How Super Teams Were Studied and Defined (03:40) Calendar Offense and Focus Amplification (05:19) Creating Better Team Meeting Guidelines (08:09) Establishing Specific Modes of Communication (10:21) The Truth About Remote and Hybrid Teams (13:07) Creative Lessons From ABBA and Broadway (15:48) The Sunday Night Litmus Test (19:19) Why Most Feedback Fails and How to Fix It (24:27) Modeling Culture and Vacation Realities (27:02) A Brand That Makes Ron Smile (28:13) Where to Learn More and Show Wrap Up About Ron Friedman Dr. Ron Friedman is an award-winning psychologist and the founder of Ignite80, a learning and development company that teaches leaders science-based strategies for building high-performing teams. His extensive research into human behavior and organizational success has been featured on major platforms, including NPR, Bloomberg, The New York Times, and Harvard Business Review. He is the author of The Best Place to Work, Decoding Greatness, and his latest book, SuperTeams: The Science and Secrets of High-Performing Teams, which delivers a data-driven playbook on how the world's most effective teams manage their time, energy, and attention. What Brand Has Made Ron Smile Recently? Ron shared his enthusiasm for Hyperice, a high-performance wellness and recovery brand specializing in advanced massage and compression technology. After experiencing their vibrating rollers at his gym, he tried their innovative, inflatable compression pants designed to relieve leg tension and muscle soreness. As a fitness enthusiast, Ron is now an evangelist for the brand because the product completely eliminates post-workout soreness, making him ready to perform again the very next day. Resources & Links Connect with Ron on LinkedIn. Check out his new book Superteams. Learn more about Ron Friedman’s research and access free tools on his website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Story Behind Mrs. Meyer's Clean Day 25.05.2026 32min

  Building a brand that lasts requires a bundle of promises, an uncompromising dedication to craft, and a healthy dose of grit. Monica Nassif, the force behind Mrs. Meyer’s Clean Day, didn’t just disrupt a tired $30 billion category—she bottled a legacy. From raising capital to fueling creative muscle, she knows exactly what it takes to turn an authentic story into a market-shifting powerhouse. What You’ll Learn in This Episode - How training your eyes to notice beauty helps you identify distracting retail clutter and build an uncompromising premium brand - Why a former Target speechwriter decided to intentionally knock off her own high-end business with a thrifty Midwestern alternative - How capturing real words and designing a detailed stylist guide can create a consistent domestic mentor persona for a real-life mother - What two belly-flop startups taught a product geek about the dangers of running two businesses at once without a dedicated sales structure - Why stepping away from digital focus groups and walking the aisles of a competitive landscape provides the ultimate customer insight Episode Chapters (00:00) Intro (02:42) Balancing Startup Grit with Premium Detail (04:26) Turning a Real Person Into a Beloved Household Brand (05:56) Creating a Brand Bible Around a Legacy Persona (12:47) Learning from Startup Flops and Learning to Sell (15:37) The Framework of Why You Should Start a Business (19:56) The Retail Rat Approach to Market Research (26:13) A Brand That Makes Monica Smile About Monica Nassif Monica Nassif is an author, founder, entrepreneur, and motivational speaker who revolutionized the consumer household product market by launching the premium cleaning lines Caldrea and Mrs. Meyer’s Clean Day. After beginning her career in marketing communications at Target Corporation as a speechwriter, editor, and publicist, she founded Kilter Incorporated, a Minneapolis-based agency serving major retail companies. Nassif’s fearless approach to business has led her through four startups, resulting in major market-shifting successes and instructive flops alike. Since selling her company to SC Johnson in 2008, she continues to inspire founders with her insights on perseverance, retail savvy, and craftsmanship, which she shares in her book, I Bottled My Mother. What Brand Has Made Monica Smile Recently? A recent collaborative launch by Swatch and a high-end partner brought a smile to Monica’s face. As a self-described product and branding geek, she loved seeing two old Swiss heritage names join forces to release a bold, colorful pocket watch format. For an entrepreneur who appreciates nostalgic craftsmanship, tracking the enduring success of mechanical watchmakers in a digital world served as a delightful reminder that consumers are always hungry for quality and tactile details. Resources & Links Connect with Monica on LinkedIn Check out her website. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  Kindness as a Competitive Edge 18.05.2026 32min

  How does a brand move from being a commodity to being a community? Scott Woodward joins the show to discuss why kindness is no longer a "soft" marketing line but a high-leverage strategic advantage that drives everything from customer acquisition to 76% higher employee engagement. What You’ll Learn in This Episode - The secret history of Ray-Ban's cultural dominance through product integration - Why 61% of consumers refuse to buy from brands they consider unkind - Lessons from the genesis of Lady Gaga’s Born This Way Foundation - The data behind how internal kindness boosts team creativity by 60% - How to transition from managing legacy icons to building an impact-driven consultancy Episode Chapters (00:00) Intro (00:37) The Core Story of Heritage Icons (03:19) The Secret History of Ray-Ban and Product Placement (08:23) Evolution of Brand Partnerships and Integration (11:24) Pivoting from Corporate Powerhouses to Entrepreneurship (14:27) Connecting the Dots Between Kindness and Strategy (18:26) Why Kindness is a High-Leverage Strategic Advantage (23:22) Kindness as a Core Strength for Leaders (27:10) Brand Smile: Burberry’s Digital Heritage About Scott Woodward Scott Woodward is an award-winning brand architect and the founder of SEW Branded. His career began in the in-house marketing trenches of global powerhouses, including Ray-Ban, Calvin Klein, and The Coca-Cola Company, where he helped shape some of the world’s most recognizable identities. A pioneer in the “kindness space,” Scott has collaborated with Lady Gaga’s Born This Way Foundation and One Direction to launch massive social impact campaigns that challenge bullying and promote empowerment. In addition to his consultancy work, he serves as an advisor to startups and is an adjunct faculty member at the Parsons School of Design, where he teaches the next generation about the intersection of strategic design, humanized marketing, and brand management. What Brand Has Made Scott Smile Recently? Scott is smiling at the heritage brand Burberry for their recent campaign featuring actor Tom Blythe. He appreciates how they are celebrating their iconic trench coat through a 360-degree digital approach that feels savvy in the modern fashion landscape. Scott notes that while the NFL’s recent work with Tim Ellis and Dhar Mann shows that kindness makes teams unstoppable, Burberry’s ability to modernize a classic British icon is what has caught his eye lately. Resources & Links Connect with Scott on LinkedIn. Check out Scott’s personal website and the SEW Branded site. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Inter Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Intuitive Intelligence Advantage in an AI World 11.05.2026 30min

  Personal branding isn't about the perfect headshot or a polished LinkedIn bio anymore. In an AI-saturated world, the leaders who stand out are the ones brave enough to lead with intuition rather than just data. Elizabeth Rosenberg is helping the C-suite find their unfiltered voice and reclaim their spiritual health before they hit a wall. What You’ll Learn in This Episode How to harness intuitive intelligence as a human skill that AI cannot replicate Why the future of the C-suite may include a Chief Spiritual Officer to drive purpose and impact The three essential human skills needed to thrive in an AI-driven world Why personal branding requires a human story rather than an AI-generated script The connection between spiritual health and overcoming executive burnout Episode Chapters (00:00) Intro (01:18) Gaming the LinkedIn Algorithm (03:36) Defining Intuitive Intelligence (05:41) Critical Thinking and Emotional Intelligence (08:08) The Role of the Chief Spiritual Officer (10:42) Addressing Burnout Through Spiritual Health (13:47) Building a Healthy Relationship with AI (21:22) Recovering Your Childhood Brand (24:15) A Brand That Makes You Smile About Elizabeth Rosenberg Elizabeth Rosenberg is a serial entrepreneur and the founder of The Good Advice Company, a marketing and communications consultancy that provides unfiltered guidance to C-suite leaders on personal branding and PR strategy. With over 25 years of experience in corporate PR working for Fortune 500 brands, she also founded Chief Spiritual Officer, a platform dedicated to helping executives integrate intuitive intelligence and spiritual health into their leadership. An intuitive medium based in Los Angeles, Elizabeth specializes in helping leaders move past corporate norms to find a more human and purposeful connection with their audience. What Brand Has Made Elizabeth Smile Recently? Elizabeth is currently a fan of Alloy, a health brand focused on the perimenopausal and menopausal industry. She appreciates the brand’s innovation in addressing the shortage of essential prescriptions like estrogen patches while providing products that support women’s health during this stage of life. Resources & Links Connect with Elizabeth on LinkedIn. Check out Elizabeth’s company, The Good Advice Company. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
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  The Values Gap: What Do You Really Stand For? 04.05.2026 31min

  We all claim to have values, but do we actually know how to use them when the stakes are high? Paul Ingram, the Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?, joins us to dismantle the “corporate poster” approach to values. He shares a research-backed framework for identifying your true North Star and, more importantly, how to turn those abstract ideals into a practical tool for better leadership and more authentic brand storytelling. What You’ll Learn in This Episode - The critical difference between your espoused values and the actual values-in-use that drive your behavior - Why limiting your organizational values to five or fewer is the key to making them operative and memorable - How to navigate the inherent conflict of values without damaging your team's culture or relationships - The specific role of “value stories” as the most credible way to express and build trust around your principles - Practical implementation techniques from Slack emojis to using personification and archetypes like Miles Davis Episode Chapters (00:00) Intro (01:31) The disconnect between posters and practice (03:15) The power of simplicity and the five-value limit (05:33) Addressing skepticism with empirical evidence (07:41) Creating an inclusive process for cultural ownership (11:39) Using values as a tool for productive conflict resolution (14:39) Storytelling as a bridge to credibility and trust (17:16) Practical techniques for daily implementation (22:54) Sharpening your labels and the importance of vocabulary (25:54) A brand that makes Paul smile About Paul Ingram Paul Ingram is the Kravis Professor of Business at the Columbia Business School and a renowned expert on leadership and organizational culture. He has received Columbia's highest recognition for teaching, the Presidential Award for Excellence in Teaching, as well as the Dean's Award for Teaching Excellence, and thirteen teaching awards voted by graduating students at Columbia and Cornell Universities. An empirical social scientist by trade, Paul has spent two decades researching how values influence performance at both the individual and organizational levels, resulting in more than one hundred published articles and books. What Brand Has Made Paul Smile Recently? Paul finds joy and a boost of creative energy in the Italian clothing brand Etro. He appreciates the brand's aesthetic—often featuring paisley prints and plaid foundations—noting that it has become a core part of his professional identity and a personal reminder of his own value of creativity. Resources & Links Connect with Paul on the Columbia Business School website. Check out his book, What Do You Really Stand For? We also discussed my work around values stories. Here’s a link to a Harvard Business Review article I wrote on this. Listen & Support the Show Watch or listen on Apple Podcasts, Spotify, YouTube, Amazon/Audible, TuneIn, and iHeart. Rate and review on Apple Podcasts and Spotify to help others find the show. Share this episode — email a friend or colleague this episode. Sign up for my free Story Strategies newsletter for branding and storytelling tips. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices