Discover Resilience: The Podcast

Career spotlight: Resilience across public and private sectors with Mark Harvey 23.06.2026 1h 3min

What can a career spanning search and rescue, the Department of Homeland Security, the intelligence community, the White House, and the private sector teach us about resilience leadership? This week, Mark Harvey, Senior Director of Business Resilience at Regeneron and former Special Assistant to the President of the United States and Senior Director for Resilience Policy on the National Security Council, joins Shayla Bond and Casey Daghigh for a special Career Spotlight episode. Drawing on decades of experience navigating crises at every level, Mark shares lessons on leadership, decision-making, cross-sector collaboration, and why resilient organizations are ultimately built on resilient people.From coordinating national disaster recovery efforts to helping organizations prepare for uncertainty today, Mark offers practical insights on building trust, breaking down silos, and becoming what he calls a “chaos coordinator” — the person responsible not for solving every problem, but for ensuring the right people can solve it together.

The trust gap: Why crisis communications need a reset 09.06.2026 40min

In this episode of Discover Resilience, we sit down with Andrea Davis, President and CEO of The Resiliency Initiative and a recognized leader in emergency management, to explore why crisis communications often fail when communities need them most. Drawing on experience spanning FEMA, the American Red Cross, Walmart, Disney, and more, Andrea shares lessons learned from some of the most complex disasters and response efforts of the last two decades.The conversation examines the growing challenges of misinformation, fragmented trust, and changing communication habits, and why organizations can no longer rely on outdated approaches to reach the people they serve. Andrea offers practical guidance on building trust before a crisis occurs, understanding how different audiences consume information, and strengthening collaboration between public and private sector partners. Along the way, we also talk about rescue pets, traveling cats, Disney cast members, and the surprising moments that make us question whether we’re really adults after all.

From crisis response to resilience: Creating a smarter wellness check playbook 26.05.2026 29min

In this episode of Discover Resilience, we sit down with Everbridge Senior Technical Account Manager Tom Osial to explore what makes an effective employee wellness check program. From designing scalable playbooks and improving situational awareness to balancing duty of care with operational realities, Tom shares practical lessons from years spent supporting organizations through major disruptions, severe weather events, and crisis response scenarios.The conversation dives into the questions organizations should — and shouldn’t — ask during a wellness check, why chasing 100% accountability can sometimes miss the bigger picture, and how even simple outreach can strengthen trust and resilience across the organization. Along the way, we also cover Taylor Swift, Weird Al, butter chicken, and everyone’s ideal last meal.

The warning signs we ignore: Moving from reaction to prevention 12.05.2026 36min

Recorded live on stage at Discover Resilience 2026, Shay Bond and Casey Daghigh sit down with Chris Grollnek for a conversation about workplace violence prevention, crisis leadership, preparedness, and communication under pressure.Chris shares lessons from decades of experience helping organizations identify warning signs earlier, strengthen preparedness, improve training, and respond more effectively when high-pressure situations unfold. The discussion explores what organizations often misunderstand about active threats, where communication breaks down during a crisis, and how leaders can shift from reactive response to meaningful prevention.This special episode was recorded in front of an audience at Discover Resilience 2026 in Chicago.

The power of partnership in critical moments 28.04.2026 30min

In this episode of Discover Resilience, we sit down with Mara Croce, Senior Account Manager at Everbridge, to explore the role of partnership in supporting today’s security and resilience leaders. Drawing on her experience working with large, complex organizations, Mara shares how she helps customers navigate high-pressure situations—where speed, accuracy, and confidence in data are critical to keeping people safe.Through real-world examples, she highlights how simplifying processes, strengthening data integrity, and building trust can significantly improve outcomes when it matters most. This conversation offers a behind-the-scenes look at how strong partnerships—especially in moments of disruption—enable organizations to respond faster, act smarter, and build lasting resilience.

The art of knowing what matters: Risk intelligence in action 14.04.2026 40min

In this timely episode of Discover Resilience, we sit down with Zachary Nelson, Manager of the Everbridge Global Insights team, to break down how organizations can turn overwhelming volumes of information into clear, actionable intelligence. From a fast-paced and lighthearted opener to a deeply strategic discussion, Zach walks us through the full risk intelligence lifecycle and explains how each stage plays a critical role in helping organizations stay ahead of disruption. He brings this framework to life by applying it directly to the ongoing Middle East conflict, offering a real-world lens on how intelligence is gathered, validated, and transformed into decisions that protect people and operations.Zachary also provides a comprehensive readout of the most significant global risk events shaping 2026 so far giving listeners much-needed context in an increasingly volatile environment. At a time when organizations are hungry for clarity, this episode delivers both immediacy and depth, highlighting not only what’s happening around the world, but how resilience leaders can interpret and act on it.

Teaching resilience early: Helping kids prepare for the unexpected 31.03.2026 45min

In this episode of Discover Resilience, Shay and Casey sit down with Soraya Sutherlin, certified emergency manager and founder and CEO of Emergency Management Safety Partners, for a powerful conversation about what it really means to prepare for the unexpected. Drawing on more than 20 years of experience supporting crisis response, disaster planning, and public safety, Soraya shares how resilience starts long before an emergency happens, especially when it comes to helping children build the language, confidence, and skills to stay safe.From teaching kids situational awareness and emergency basics in age-appropriate ways to creating family conversations that make preparedness feel normal rather than scary, this episode explores how parents and caregivers can empower the next generation. Thoughtful, practical, and deeply personal, this conversation is a reminder that resilience is built at home, one conversation at a time.

The new duty of care: Protecting employees wherever work happens 17.03.2026 27min

Casey and Shay open the episode with a lighthearted conversation about their dream “adult boarding school” courses before welcoming Everbridge Vice President of Program Management Lisa Radley to the podcast.Drawing on more than two decades of experience in enterprise SaaS, critical communications, and safety technology, Lisa shares how duty of care is evolving as work moves beyond traditional offices. The conversation explores the growing risks faced by lone and field workers—from healthcare professionals and social workers to retail employees—and why smartphones alone may not be enough in emergency situations. At its core, the episode highlights the expanding responsibility organizations have to keep employees safe wherever work happens.

Ask a CSO: The conversations leaders actually want to have 03.03.2026 36min

Casey and Shay open with a nostalgic conversation about their first jobs before sitting down with Everbridge Chief Security Officer Tracy Reinhold for an unfiltered discussion on the realities of modern security leadership. From organizational fragility to crisis communication breakdowns, Tracy shares practical insights shaped by his experience in the FBI and enterprise security leadership.The conversation explores AI’s impact on modern security, the importance of exercising response plans, and why resilience must extend beyond a company’s four walls. At its core, this episode reframes security as a business enabler—and reinforces that resilience is everyone’s responsibility.

Protecting a city within a city: Emergency operations in the USA's largest public housing system 17.02.2026 38min

Casey and Shay kick off the episode with a candid and humorous conversation about staying calm under pressure before being joined by Rudy Murillo, Vice President of Emergency Management and Services at the New York City Housing Authority, the largest public housing authority in the United States.Rudy shares his journey from the U.S. Marine Corps to leading 24/7 emergency communications and large-scale incident response for more than half a million New Yorkers. Through stories of building teams, merging departments, and navigating complex risks—from climate events to budget constraints—he offers a grounded perspective on preparedness, leadership, and equity-centered service delivery. The conversation explores what it takes to build resilience inside a massive organization, emphasizing mentorship, clear roles, documentation, and the power of narrowing scope to make real progress. At its core, this episode reinforces that enterprise resilience is built through people, trust, and the systems that empower them to lead when it matters most.

The cloud isn’t bulletproof: Rethinking risk, redundancy, and resilience 03.02.2026 39min

Casey and Shay kick things off with a candid conversation about personal quirks, productivity systems, and the routines that keep us all moving before welcoming resilience leader Lisa Jones. A business continuity regional manager at Control Risks and DRJ Consultant of the Year, Lisa brings deep expertise on the hidden risks of cloud dependency and the false sense of security many organizations place in SLAs alone. Together, they unpack what true redundancy really means, why testing isn’t the same as exercising, and how leaders can better prepare for large-scale outages by understanding architecture, contracts, and risk appetite. The conversation closes with reflections on leadership, resilience, and Lisa’s passion for amplifying women’s stories—reminding us that resilience is built through curiosity, accountability, and the courage to ask better questions.

At the helm of crisis: Leading New York City’s Watch Command 20.01.2026 37min

Casey and Shay open with a lighthearted dive into New York City culture before sitting down on-site at NYC Emergency Management with Stacey Martinez, Director of Watch Command. Stacy leads the city’s 24/7 operations center, coordinating real-time monitoring and response across agencies to keep New York safe. She shares her career journey from FDNY EMT to emergency management leader, highlighting the importance of situational awareness, empathy, and calm leadership in moments of crisis. From managing citywide emergencies to witnessing hurricane devastation in Jamaica, Stacey offers a powerful perspective on leadership, representation, and the unseen work required to protect millions—reinforcing that resilience, at its core, is about people.For those looking to learn more about organizations involved in recovery and rebuilding efforts in Jamaica following Hurricane Melissa, the following groups may be of interest:The BREDS Treasure Beach Foundation: https://bredsfoundation.org/World Central Kitchen: https://wck.org/Rebuild Jamaica Now: https://www.rebuildjamaicanow.com/

The director's cut on risk intelligence 06.01.2026 42min

Casey and Shay open with a humorous chat about dining experiences before diving into a cinematic exploration of risk intelligence with Adam DeLuca, Director of Risk Intelligence and Strategy at Everbridge. Using three iconic films—Die Hard, Jurassic Park, and You’ve Got Mail—Adam breaks down exaggerated scenarios to highlight real-world lessons in risk management. From insider threats and physical security failures in Die Hard, to asset mismanagement and ethical oversights in Jurassic Park, and market disruption and ethical conflicts in You’ve Got Mail, the conversation illustrates how organizations can identify unacceptable risks, prioritize mitigation strategies, and build resilience.

Personal resilience: Having a bounce-back mindset 23.12.2025 30min

Casey and Shay open this episode of Discover Resilience: The Podcast with playful banter about dream places to live, fantasy homes, and where they’d escape to if anything were possible. They’re then joined by Stephanie Marjoram, VP, Product Marketing and Strategic Accounts at Everbridge, and a true Swiss Army knife of the resilience world. Stephanie shares her perspective on what resilience really means, from bouncing back through life’s messiest moments to building habits, mindsets, and trusted communities that help people and organizations grow stronger through uncertainty.

Career spotlight: The Chief Security Officer 09.12.2025 46min

In this episode of Discover Resilience, Casey and Shay reflect on the rising cost of concerts and the nostalgia of reunion shows before welcoming Pamela Larson, Chief Security Officer for North America at Everbridge. With over two decades of experience in security and operational resilience, Pamela shares her journey from the Secret Service to leading resilience efforts at major organizations like Twilio and Wells Fargo. She discusses the importance of integrating HR into resilience planning, the transformative role of AI in security, and the value of lateral career moves for growth. Pamela also highlights the power of vulnerability in leadership and the need for collaboration across disciplines to strengthen resilience. This episode offers insights into navigating a male-dominated field, building adaptable teams, and leveraging technology to protect people and assets.

Building a resilience committee: Practical steps to strengthen business continuity 25.11.2025 32min

Casey and Shay kick off with festive banter before welcoming Brad Henske of Carilion Clinic to unpack how a Risk & Resilience Committee unites risk, ITDR, emergency/crisis communications, and BC to achieve operational resilience. He covers committee scope, mission alignment, and collaboration via curiosity, regular cross-functional touchpoints, and shared accountability. The episode distinguishes strategic resilience goals from tactical BC execution and stresses first steps: define the model, engage partners, begin the work.

Empowering collaboration during crisis 11.11.2025 40min

In this episode of Discover Resilience, hosts Casey and Shay get into the fall spirit, talking spooky season and a dramatic Eagles win before shifting to the critical topic of collaboration during a crisis. They are joined by James Podlucky, a Senior Product Manager at Everbridge who brings a unique dual perspective as a former Certified Emergency Manager. James discusses the realities of incident command, from common pitfalls like information bottlenecks and role confusion to the importance of leaving ego at the door. He provides a blueprint for success, highlighting the need to build relationships before disasters strike, conduct realistic training, and establish a shared language.

Buy-in beyond the boardroom: Building and maintaining SME engagement 28.10.2025 30min

In this episode of Discover Resilience, hosts Casey and Shay trade travel recovery tales before tackling a critical challenge: securing buy-in from subject matter experts. They are joined by April Renner, Business Continuity Manager at Burns & McDonnell, who brings MBCP and CCRP credentials to the conversation. April shares her proactive, people-first strategies for overcoming common hurdles like competing priorities and active resistance, showing how to transform SMEs from participants into true program champions through genuine partnership.

From silos to synergy: The evolution of resilience 14.10.2025 41min

Discover Resilience kicks off with hosts Shay and Casey pulling back the curtain on why this podcast exists and where resilience is headed. With humor (and a bit of coffee talk), they frame the industry’s shift from siloed functions to true enterprise-wide resilience. Guest Sean McDevitt, Director of Product Marketing at Everbridge, joins to trace the evolution of global security—from “guards and gates” to tech-enabled, duty-of-care–driven operations—and how it intersects with BCDR’s roots in IT disaster recovery and regulatory compliance.

Introducing Discover Resilience: The Podcast 07.10.2025

Welcome to Discover Resilience: The Podcast What does it truly take to achieve enterprise-wide resilience? Join hosts Shayla Bond and Casey Daghigh, who bring a combined 30 years of experience in the resilience space, as they sit down with customers, industry leaders, and Everbridge experts. They will explore everything from the philosophical to the strategic and tactical steps required to build and maintain real resilience.Mark your calendars: Episode one launches on October 14.