The Travel Disruptor

Эпизоды

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  Travel Expos? Why Bother? (Big Spicy Debate) 30.09.2026 1ч 5мин

  Why did Expos come back after COVID? Can technology replace the relationships that drive the travel industry? What defines those relationships anyway? And who cares? Dylan Lall is joined by Uma Somia and Claudio Torti of Europe Incoming to debate the future of DMC sales and the growing tension between face-to-face relationships and digital scale. From trade shows and personal networks to online marketing, digital platforms and AI, the conversation asks a fundamental question: Can you build ...
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  Will AI Know You Better Than You Know Yourself? 23.09.2026 21мин

  What happens when AI stops being a tool we use and starts becoming something that knows us? In this episode, Dylan Lall explores AI, trust, accountability and the future of human connection — including what happens when personal AI assistants understand our preferences, habits, decisions and behaviour better than the people around us. In this episode: Using AI as a thought partner rather than blindly following itAI, human mistakes and the question of accuracyTrust and accountability in an A...
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  Future Luxury Travel: AI, Access & the Human Touch 16.09.2026 47мин

  What happens to luxury travel when AI can find almost anything, automate huge parts of the planning process and learn a traveller’s preferences? In this episode of The Travel Disruptor, Europe Incoming COO Dylan Lall speaks with Monica Balli, a luxury travel and concierge specialist with more than 20 years of experience across travel and events. Together, they unpack what actually makes an experience feel luxurious today. Is it the hotel, the destination or the price tag? Or is real luxury in...
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  The Tech of Travel: Major Disruption Is On The Horizon 09.09.2026 23мин

  What happens when you turn the microphone around on the host? In this special episode of The Travel Disruptor, Producer Jeff Streck interviews Host Dylan Lall, revisiting some of the biggest ideas, debates and provocations from the first season of the podcast. The conversation takes a deep dive into Dylan's thinking around technology, artificial intelligence, human creativity, trust, automation and the future of work while challenging some of the assumptions that have appeared throughout the ...
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  Wellness Travel Needs Knowledge, Not Vibe-Planning 02.09.2026 45мин

  Europe Incoming CEO Uma Somia and COO Dylan Lall sit down with Puneet Dahiya of Trexova, who brings 26 years of experience across the global travel industry and is now focused on the fast-growing world of wellness travel. Rather than getting caught up in the big growth figures around wellness tourism, the conversation looks at what’s actually happening behind them: a fragmented market, more informed travellers, the importance of trust, and the challenge of matching people with an experience t...
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  Ai Won't Replace Travel Pros 26.08.2026 37мин

  Europe Incoming CEO Uma Somia and COO Dylan Lall sit down with David Boigne, travel industry veteran and founder of 5Continents, to talk about what AI is changing in travel and, perhaps more importantly, what it isn’t. David’s career has taken him from working as a tour guide in France to building a global travel business, giving him a front-row seat to decades of change in the industry. His view on AI is pragmatic: the future isn’t about technology replacing travel professionals, but about g...
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  Safety, Service, and AI Strategies for DMCs 19.08.2026 32мин

  Europe Incoming COO Dylan Lall looks at a side of travel planning that doesn’t always make it into the glossy itineraries: knowing where not to go, what to watch out for and how good local knowledge can keep travellers out of trouble. From security advice and safer routing to real-time alerts, Dylan explores how AI could help travel companies spot risks earlier and communicate them faster. Rather than waiting for something to go wrong and then fixing it, could technology help DMCs prevent som...
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  Will AI Disrupt or Replace Travel Agents and DMCs? 12.08.2026 33мин

  Europe Incoming COO Dylan Lall and CSO Staffan Nilsson take on one of the biggest questions facing travel right now: is AI genuinely going to disrupt the industry, or are we getting carried away by the hype? Drawing on Staffan’s 30 years across travel and travel tech, they explore where AI can genuinely make a difference and where the fundamentals haven’t changed. Trust, relationships, operational experience and having a real person there when something goes wrong still matter, particularly f...
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  From Telex to AI: Why Trust and Human Care Still Matter in Travel 05.08.2026 42мин

  What the hell is a telex?? Uma Somia is CEO and Dylan Lall is COO at Europe Incoming. In This Episode: Uma, a 40-year travel industry veteran, shares how communication and operations evolved from landlines, telex and typewriters to computers, booking programs, email and now AI. Uma explains that early bookings relied heavily on phone calls, personal relationships, carbon-copy records and local knowledge without internet tools like Google. She argues that while technology speeds processing an...
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  Welcome to The Travel Disruptor 28.07.2026 1мин

  This is where it all begins! The Travel Disruptor Podcast is about the big changes happening across travel, business and technology, and what they actually mean for the people living through them. From AI and automation to leadership, customer expectations and human connection, each episode brings together honest conversations, different viewpoints and questions worth arguing about. Who We Are: The Travel Disruptor is brought to you by Europe Incoming, a destination management partner for tra...