The Travel Disruptor

Avsnitt

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  Will AI Disrupt or Replace Travel Agents and DMCs? 12.08.2026 33min

  Europe Incoming COO Dylan Lall and CSO Staffan Nilsson take on one of the biggest questions facing travel right now: is AI genuinely going to disrupt the industry, or are we getting carried away by the hype? Drawing on Staffan’s 30 years across travel and travel tech, they explore where AI can genuinely make a difference and where the fundamentals haven’t changed. Trust, relationships, operational experience and having a real person there when something goes wrong still matter, particularly f...
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  From Telex to AI: Why Trust and Human Care Still Matter in Travel 05.08.2026 42min

  What the hell is a telex?? Uma Somia is CEO and Dylan Lall is COO at Europe Incoming. In This Episode: Uma, a 40-year travel industry veteran, shares how communication and operations evolved from landlines, telex and typewriters to computers, booking programs, email and now AI. Uma explains that early bookings relied heavily on phone calls, personal relationships, carbon-copy records and local knowledge without internet tools like Google. She argues that while technology speeds processi...
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  Welcome to The Travel Disruptor 28.07.2026 1min

  This is where it all begins! The Travel Disruptor Podcast is about the big changes happening across travel, business and technology, and what they actually mean for the people living through them. From AI and automation to leadership, customer expectations and human connection, each episode brings together honest conversations, different viewpoints and questions worth arguing about. Who We Are: The Travel Disruptor is brought to you by Europe Incoming, a destination management partner for tra...