To Care is Human

ตอน

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  You Are Not Alone: Finding Hope through Your Breast Cancer Journey with Susan G. Komen® 18.08.2026 21นาที

  In this episode, Stacey Palmer sits down with Laurel Pointer, Director of Community Marketing at Susan G. Komen®, to explore the human experience of navigating breast cancer. Drawing on her 27 years with Komen, her family's history with breast cancer, and her own experience as a survivor, Laurel shares how advances in research, patient navigation, advocacy, and compassionate care are making a difference for patients and families. She also offers an important reminder for healthcare providers.
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  What Matters to You: Reorienting Healthcare Around Humanity, Hope, and Connection 10.08.2026 52นาที

  In this episode, Jason Wolf sits down with Anders Vege and Shaun Maher, members of WMTY.world's Convening Team. They reflect on their journeys from nursing and quality improvement to leadership in the global "What Matters to You?" movement. Through moving personal stories about patients, families, and their own parents, they demonstrate how understanding what truly matters to each individual can restore dignity, strengthen relationships, improve health outcomes, support staff, and make better use of healthcare resources. The pair also discusses the role of leaders in embedding this approach as a guiding cultural principle—not simply another process—and offers practical advice for creating meaningful change.
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  Front & Center: Disability Rights, Community Care, and the Future of the Olmstead Decision 31.07.2026 22นาที

  What could a recent U.S. Department of Justice memo mean for people with disabilities and the future of community-based care? In this inaugural episode of Front & Center, we examine the ongoing debate surrounding the landmark Olmstead v. L.C. decision and explore its potential impact on individuals, families, and healthcare systems. Featuring perspectives from a family advocate, a public policy leader, and national reporting, this conversation provides context, examines the issues from multiple viewpoints, and highlights why this topic matters to patients, families, and communities.
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  The Strategic Value of Healthcare Volunteers 21.07.2026 22นาที

  What if your volunteers stopped showing up? Houston Goodwin, CEO of Better Impact, joins Stacy Palmer to discuss how healthcare organizations can better leverage volunteer programs to improve patient experience, support staff, and make the case for greater investment. Learn how volunteer leaders can measure the impact of their programs, tell their story with data, and position volunteerism as a strategic arm of healthcare.
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  What Matters Most: Advancing Human-Centered Care Through a Simple Question 07.07.2026 25นาที

  In this episode, host Kiia Lappalainen sits down with Claire Snyman and Angela DeVanney of What Matters to You World to explore how one simple question—"What matters to you?"—can transform healthcare experiences. Drawing on both professional and personal perspectives, they share powerful stories illustrating how understanding what matters most to patients leads to more personalized care, stronger relationships, and better outcomes. They also offer practical advice for organizations looking to embed this human-centered approach into everyday practice, demonstrating that meaningful change often begins with a single conversation.
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  Turning Teen Volunteers into Healthcare Leaders 30.06.2026 18นาที

  What happens when hospitals stop treating teen volunteers as helpers and start empowering them as leaders? In this episode, Terri Ipsen sits down with Tracy Herrington and Tammy Rivera of CommonSpirit Health to explore an innovative teen volunteer program that develops leadership skills, builds confidence, and introduces young people to meaningful healthcare careers. Discover how giving teens responsibility today is helping shape the healthcare workforce of tomorrow.
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  From Personal Loss to Global Change: Vita Steina's Mission to Advance Human Experience in Healthcare 16.06.2026 28นาที

  Jason Wolf sits down with Vita Steina, one of the leading voices advancing human experience in healthcare across Europe. In this inspiring conversation, Vita shares how the loss of her young son to cancer transformed her life and sparked a mission to improve healthcare for patients, families, and caregivers. From pioneering patient experience efforts in Latvia to advocating for human experience as a cornerstone of healthcare quality and policy, Vita discusses the power of purpose, the importance of supporting the workforce, and her vision for creating lasting change across healthcare systems. A powerful conversation about resilience, leadership, and the human heart at the center of care.
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  What Matters Most: A Conversation with Maureen Bisognano 02.06.2026 34นาที

  In this special What Matters to You episode of To Care Is Human: Leading the Conversation, Jason Wolf sits down with healthcare pioneer Maureen Bisognano to explore the question that sparked a global movement: "What matters to you?" Drawing on personal stories as a nurse advocating for critically ill patients to the moments that shaped her lifelong commitment to person-centered care, she shares powerful examples of how listening deeply can change lives. Listeners will leave inspired by practical ways to bring the What Matters to You philosophy into everyday interactions with patients, families, colleagues, loved ones, and themselves.
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  Planting a Seed in Hostile Soil: Reclaiming Humanity in Healthcare 19.05.2026 33นาที

  In this episode of To Care is Human, Victor Montori, M.D., joins Jason Wolf for a thought-provoking conversation on the humanity of healthcare. Together, they explore how healthcare has become increasingly industrialized, why human connection and curiosity matter in care, and what it will take to create a future grounded in "careful and kind care for all."
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  From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career 05.05.2026 33นาที

  In this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System Chief Nursing Officer at University of Texas Medical, who reflects on how a recent bedside interaction brought him back to his childhood experiences as a patient. Through this powerful connection, he highlights how clear communication, reassurance, and presence can ease uncertainty and build trust. His story is a meaningful reminder that even the smallest moments in care can shape lifelong perceptions and lasting impact.
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  "Leap, and a Net Will Appear": Leading Teams into the Unknown 02.03.2026 30นาที

  In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children's Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world's top-ranked pediatric hospitals while keeping the human experience at the center of care. Whether you are a bedside nurse, a healthcare executive, or a patient advocate, this conversation offers a masterclass in leading with optimism and gratitude.
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  The Art of the Warm Welcome: Measuring What Matters in Healthcare Experience 02.02.2026 17นาที

  Evan Steele, Founder and CEO of rater8, reinforces how first impressions shape the human experience in healthcare. From a frustrating hotel check-in in Prague to building a platform that helps healthcare organizations listen, learn, and improve in real time, Evan shares the origin story behind rater8 and the philosophy of the "art of the warm welcome." This conversation is a practical and inspiring look at how measuring, improving, and celebrating experience can drive more consistent, compassionate care across organizations.
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  AI in Healthcare Experience: Reflections from a Physician 19.01.2026 32นาที

  Dr. Jamie Colbert, a hospitalist at Mass General Brigham and Chief Medical Officer of Commure, joins the podcast to discuss how ambient AI is reshaping clinician presence, wellbeing, and patient trust—and what healthcare leaders must do to ensure AI enhances the human experience.
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  Leading with Kindness: A Conversation on Courage and Human Connection 10.11.2025 36นาที

  In this episode of To Care Is Human, host Jason Wolf sits down with Anne Marie Hadley, Chief Experience Officer for New South Wales Health, to explore what it means to lead with courage, compassion, and authenticity. From her personal journey shaped by resilience and empathy to her groundbreaking work designing kindness into one of the world's largest healthcare systems, Anne Marie shares how small acts of humanity can spark profound change. Her message is clear: be brave, be kind, and keep showing up.
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  FAST Connections: Transforming Patient Experience in the ED 27.10.2025 35นาที

  In this episode, we sit down with Dr. Swati Mehta of Vituity and Dr. Terrance McGovern and the Director of Nursing, Robyn Dodds, from Marian Regional to talk about how they're helping teams reconnect with the human side of emergency care. They share how a simple communication tool called F.A.S.T.—First impression, Acknowledge, Sit/Say/Slow down, and Teach-back—has strengthened teamwork, reduced burnout, and made a real difference in how patients feel seen and heard.
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  Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes 06.10.2025 23นาที

  In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how empowering people with their health information can transform the care experience.
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  Shaping the Future of Human Experience with Tyler Gegen 29.09.2025 35นาที

  Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
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  The Impact of the ED Service Ambassador Program 15.09.2025 19นาที

  In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.
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  Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare 02.09.2025 35นาที

  Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
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  Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering 04.08.2025 19นาที

  In this episode, we explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volunteers support families, staff, and patients through programs in child life, the ED, and beyond—while building lasting connections and future healthcare careers.