EOS for a Better Business, Better Life

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  Keith Greer: Stop Trying to Be Right and Start Getting Curious 21.09.2026 1ชม. 2นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Keith, an executive coach and leadership development specialist, to explore how to stop trying to be right and start getting curious in our relationships, teams & organisations.Keith shares insights from his background in clinical social work, family therapy, executive coaching & Conversational Intelligence, explaining how quickly our brains begin assessing whether an interaction feels safe or threatening. He explores how much of that assessment happens through non-verbal communication, including tone, body language, eye contact, attention & listening behaviours.The conversation dives into why trust can be built through authentic curiosity & genuine listening, and how easily it can be damaged when leaders interrupt, become distracted, make assumptions or enter conversations already convinced they know the answer.Keith encourages leaders to become more aware of the signals they are sending and to take responsibility for their own contribution to a relationship.Debra & Keith also explore what happens when trust has already been damaged. Rebuilding it requires courage, empathy & a willingness to acknowledge that a relationship has become difficult. Rather than allowing negative assumptions to grow, leaders can create space to discuss what each person needs & make the invisible dynamics visible.This episode is a valuable listen for leaders, entrepreneurs & family business owners who want to understand how everyday conversations can either build or break trust, and how becoming more intentional about communication can transform the way people work together.CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________      GUEST’S DETAILS:► Keith Greer – LinkedIn: https://www.linkedin.com/in/keith-greer-l-c-s-w-p-c-c-81256a130/ ► Website – Keith Greer Coaching – https://www.keithgreercoaching.com/ Ep 290 Chapters: 00:00 – Introduction 00:36 – Keith Grier’s Professional Journey 06:35 – The Science of Conversational Intelligence 12:52 – Building Trust Through Communication 17:18 – Navigating Difficult Conversations 21:27 – Dynamics in Family Businesses 32:47 – Implementing Trust and Safety Agreements 54:17 – Managing Personalities and Styles 54:57 – Key Takeaways for Effective Leadership
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  Debra Chantry-Taylor: The Scorecard Mistakes That Keep Leaders Flying Blind 14.09.2026 39นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor explores why leaders flying blind can put an entire business at risk, and how the right data can give leadership teams the visibility they need to make better decisions.Debra explains why businesses rarely fail without warning. Before major problems appear, there are usually subtle signals hiding in the numbers, from declining sales and increasing debtor days to changes in customer behaviour and operational performance. The challenge is knowing which numbers actually matter and using them early enough to do something about them.A key focus of the episode is the difference between leading and lagging indicators. Revenue, profit & customer loss tell you what has already happened, while measures such as sales calls, proposals sent & other activity-based indicators can provide an early warning of what is likely to happen next. Debra explains how leaders can reverse engineer their desired outcomes to identify the activities that will influence future results.Debra also explores why a Scorecard should work like a car dashboard. It does not need to tell you exactly what has gone wrong, but it should alert you to where you need to look before a small issue becomes a major problem. Keeping the leadership Scorecard to five to fifteen critical numbers makes it easier to spot trends without overwhelming the team with unnecessary data.Ultimately, this episode is about replacing hope & hindsight with visibility and action. A strong Scorecard gives leaders the information they need to spot problems early, investigate what is really happening & make course corrections before issues become catastrophic.If your leadership team is making decisions based on gut feel, outdated financial reports or numbers that tell you what happened rather than what is coming next, this episode will help you build a Scorecard that keeps you from flying blind. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected]►EOS Worldwide Website: Debra Chantry-Taylor | EOS Implementer | EOS Worldwide Ep 289 Chapters: 00:00 – Introduction 00:47 – The Purpose of Data 07:58 – Leading and Lagging Indicators 13:40 – The Pitfalls of Bad Data 18:03 – Managing People with Numbers 23:25 – Common Scorecard Mistakes 27:00 – Building an Effective Scorecard
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  Mastering The Art of Communication with Brenden Kumarasamy 12.09.2026 39นาที

  Brenden is the founder of MasterTalk, a coaching business he started to help ambitious executives & business owners become TOP 1% communicators in their industries so that they can accelerate their success in the workplace & companies.He also hosts a successful YouTube channel by the same name with over 11,000 subscribers.He has coached many executives from companies like Salesforce, Amazon, IBM, Morgan Stanley, Blue Cross, J. Walter Thompson, Deloitte, Verizon and the list goes on."HOST'S DETAILS:___________________________________________►Debra Chantry-Taylor is a Professional EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►See how she can help you: https://www.businessaction.com.au/____________________________________________GUESTS DETAILS:____________________________________________►Website: https://www.rockstarcommunicator.com/
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  Bobby Rouse: Why Picking and Choosing EOS Tools Doesn't Work 07.09.2026 51นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Bobby Rouse to explore the risks of picking and choosing EOS tools instead of embracing EOS® as a complete operating system. Bobby shares his journey from growing up on a farm in Idaho to becoming a serial entrepreneur and Professional EOS Implementer®. His experiences across management, technology & business helped him recognise the value of EOS as a practical framework for creating clarity, discipline & stronger leadership teams. A key theme throughout the conversation is that EOS works because the tools are designed to work together. Bobby explains that businesses do not change simply because they introduce a Level 10 Meeting® or a Scorecard. Real change happens when the people within the organisation change how they think, communicate, make decisions & hold one another accountable. Debra & Bobby discuss why businesses that self-implement often fall into the trap of picking and choosing EOS tools. A leadership team might adopt Level 10 Meetings or create a Scorecard while overlooking foundational tools such as the Accountability Chart® and People Analyzer®. While this can create some improvement, it rarely delivers the full transformation EOS is designed to create. Bobby & Debra also unpack the importance of keeping Scorecards simple. Using a scuba diving analogy, Bobby explains that leaders do not need hundreds of numbers to understand whether a business is healthy. They need the handful of critical numbers that tell them whether they are heading in the right direction. The episode goes beyond business implementation too, with practical advice on staying in your designated seat, using your calendar to architect your life & taking regular Clarity Breaks when pressure and uncertainty increase. Bobby also shares the “Is it true? Is it helpful? Is it kind?” framework as a useful way to challenge the stories & communication patterns that can affect both teams and individuals. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected]►EOS Worldwide Website: Debra Chantry-Taylor | EOS Implementer | EOS Worldwide___________________________________________       GUEST’S DETAILS: ► Bobby Rouse – LinkedIn: https://www.linkedin.com/in/bobby-rouse-2887613/ ► Website – EOS Worldwide – Bobby Rouse | EOS Implementer | EOS Worldwide Ep 288 Chapters: 00:00 – Introduction 00:14 – The Impact of Traction 31:44 – Becoming an EOS Implementer 31:56 – Space Learning and Implementation Mastery 32:09 – Self-Implementation vs Professional Help 32:19 – Effective Data and Scorecards 41:26 – Essential Business Tips
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  Is Your Business Ready for The EOS Spotlight? with Alicia Butler Pierre 05.09.2026 34นาที

  Alicia Butler Pierre is the owner & CEO of a company called Equilibria Inc. They specialize in building operations management, specialising in sort of diagnosing, and designing business infrastructure and processes. Discover her three D's and three R's top tips in this episode.
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  Mathis Young: The Systems That Took His Business From Struggling to Scaling 31.08.2026 45นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Mathis Young, a former dog grooming franchise owner and now Professional EOS Implementer®, to explore his journey from struggling to scaling a business.Mathis shares how he went from struggling with the day-to-day demands of running a dog grooming franchise, including managing appointments, grooming dogs & dealing with the stress of being constantly needed, to building the largest franchise in the USA.A major turning point came when Mathis recognised that he could not continue doing everything himself. Hiring his first manager, Steve, gave him the support & perspective he needed to step away from the operational side of the business and focus on growth. Mathis explains how having the right people in the right seats became a crucial part of his journey.His experience with Vistage during the challenges of COVID-19 eventually introduced him to EOS®. Although initially sceptical, Mathis discovered how the EOS framework could bring structure, accountability & clarity to his growing business. Through tools such as the Level 10 Meeting®, Accountability Chart® & Scorecard, his leadership team developed stronger communication, clearer priorities & greater ownership.The conversation also highlights the importance of asking for help, surrounding yourself with a supportive network & being willing to learn from others. Mathis shares how mentors, peer groups & the EOS community helped him achieve not only greater business success but also more peace & fulfilment.If you’re feeling stuck in your business, doing too much yourself, or wondering what it takes to scale successfully, this episode offers an honest & inspiring look at what can happen when you ask for help, build the right team & create the structure needed to grow.CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected]►EOS Worldwide: https://implementer.eosworldwide.com/debra-chantry-taylor/___________________________________________       GUEST’S DETAILS: ► Mathis Young – LinkedIn: https://www.linkedin.com/in/mathisyoung/ ► Website – EOS Worldwide – https://implementer.eosworldwide.com/mathis-young/ Ep 287 Chapters: 00:00 – Introduction 00:32 – Mathis Young’s Journey to Entrepreneurship 02:33 – Mathis’ Entry Into the Dog Grooming Franchise 05:23 – The Turning Point: Hiring a Manager 08:48 – Joining Vistage and Discovering EOS® 11:42 – Implementing EOS® and Its Impact 25:14 – Transitioning to an EOS Implementer®31:11 – Mathis’ Approach as an EOS Implementer® 34:31 – Challenges and Successes with Clients 40:54 – Mathis’ Personal Reflections
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  Enable Me to The Next Level with Jono Bredin 29.08.2026 33นาที

  Financial wellbeing is one of the single biggest causes of stress for Kiwis. And money is a very emotional thing.Having forged a career as a tax specialist, business owner and Chartered Accountant, Jono Bredin is the proud CEO of Enable.Me - a business whose core purpose is to change the financial lives of hardworking New Zealanders.Enable Me has been around for the last 14-15 years and is the brainchild of Hannah McQueen, an amazing human who revolutionised the way Kiwis think about their finances. Jono shares how Hannah is a Visionary, with all the incredible ideas at rapid pace. He stepped in to run alongside her & help her with some of the heavy lifting, so that she could focus on what she is best at.That's what really brought EOS to the front of his mind as a tool that could take Enable Me to that next level - being able to harness the absolute best of Hannah in an organised way. He shares how they started implementing with 15 people on their leadership team, and through EOS introducing more rigor and accountability to these roles, they now have a leadership team of 6.Not only is Jono the CEO & Integrator, he is also a customer of Enable.Me."What sticks with me, as I went through my journey, was that I thought I was good with money. I was an accountant. But when you actually turn up the dial, what are you frittering away each week? And how could we be using that to get you ahead faster?For people who've got family, how do we help them achieve the goals that they've got for their children and for the next generation?We are ultimately trying to build out a personal or a family's cash surplus, that's the first stage of the journey. Then it's how do we put that surplus to work? How can it be multiplied by doing things in a certain way?"Every person in New Zealand can use financial literacy and financial accountability to get ahead faster. Even those people who think they are good with money, Jono included, can benefit from a layer of accountability that Enable Me provides.In his spare time, Jono is a National Rugby Referee, having also officiated Netball to the highest international level. Jono's biggest challenge is being the proud Dad of three kids 5 years old and under!
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  Debra Chantry-Taylor: Another Year on the Scorecard: Why We Need to Get Better at Celebrating Success 24.08.2026 23นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor explores why another year on the Scorecard should never be treated as just another set of numbers. Instead, it can be an opportunity to recognise progress, strengthen culture & understand what is helping a business succeed. Debra challenges the tendency for leadership teams to focus almost exclusively on what is going wrong. Red numbers, missed targets & Rocks that have fallen off track naturally attract attention, but when leaders only notice failure, they can unintentionally teach their teams that problems get recognised while consistent success simply becomes expected. As her own business approaches its 21st anniversary, Debra reflects on the years of decisions, challenges, mistakes, relationships & achievements that build a business over time. She explores why celebrating success does not mean lowering standards or handing out praise for the sake of it. Genuine recognition is about noticing meaningful results, incremental improvements, courageous behaviours & people living the organisation’s Core Values. The conversation also looks at how leaders can use their Scorecard differently. Instead of treating it purely as an exception report for problems, Debra encourages teams to examine what is going well & ask why. When a person or team consistently delivers strong results, understanding what they are doing differently can help turn individual success into a repeatable system that others can learn from. Debra also explores what success looks like in family businesses, where commercial results are only one part of the picture. Healthy succession conversations, clearer boundaries between family & business, and next-generation family members earning their roles through merit can all represent significant wins that deserve recognition. At the heart of the episode is Debra’s idea of carefrontational leadership. Great leaders need the courage to address underperformance, but they also need the awareness to acknowledge excellence. By asking questions such as “What are we proud of from the last 90 days?” & “What are we doing now that we used to find difficult?”, leadership teams can create a culture where progress is noticed as well as problems. This episode is a reminder that another year on the Scorecard is more than a collection of targets & results. It is a story of what the business has learned, what its people have achieved & what can be celebrated as it continues to grow.         CONNECT WITH DEBRA:     ___________________________________________          ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected]  ►See how she can help you: https://businessaction.co.nz/  ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/  ___________________________________________                   Ep 286 Chapters: 00:00 – Introduction 01:23 – The Importance of Noticing Success 05:00 – Lessons from Twenty-One Years 06:50 – Defining Genuine Recognition 08:19 – Using the Scorecard Effectively 12:41 – Building Culture Through Values 14:03 – Success in Family Businesses 16:36 – Implementing Better Leadership Habits
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  Living With Cancer: A Story Of Love & Heartbreak with Kim Sorrelle 22.08.2026 37นาที

  In 2009, while battling breast cancer, Kim Sorrelle's love, Steve, received a pancreatic cancer diagnosis. After six great weeks together, Kim held Steve as he took his last breath. Her first book, Cry Until You Laugh, chronicles that journey through laughter and tears and laughter again.The back-to-back cancer diagnosis led her youngest son, Noah, to change his trajectory and earn a Ph.D. as a cancer researcher. With a focus on breast cancer, Noah has made significant discoveries that have already helped with other research and continue to move the needle on the survivor rate.Kim's second book, Love Is, came from a desire to know the true meaning of love. Love Is, chronicles her year-long quest to discover the true meaning of love, a sometimes funny, sometimes scary, always enlightening journey that led to life-changing discoveries found mostly on the streets of Haiti.Today, Kim lives in her hometown of Grand Rapids, Michigan, USA, a regular radio, television, and podcast guest, Kim speaks to audiences all over the world. Inspirational and educational, Kim entertains CEOs, industry leaders, company staff members, educators, parents, women's groups, and more.With first-hand experience, Kim also speaks for The American Cancer Society and Susan G. Koman.A coach is always a coach and Kim is no different. Working with individuals and teams, Kim helps people succeed not only in business and family life but in every aspect of life, leading to greater fulfillment and happiness while teaching the secrets to working less and playing more.When she is not writing, broadcasting, coaching, speaking, or serving, Kim enjoys her life-long and newer friendships, hanging out with the grandkids, reading, playing tennis and pickleball, painting (she's no Bob Ross!), traveling, meeting new people, and an occasional stick of black licorice.HOST'S DETAILS:___________________________________________►Debra Chantry-Taylor is a Professional EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►See how she can help you: https://www.businessaction.com.au/____________________________________________GUESTS DETAILS:____________________________________________►Book: https://www.amazon.com/Love-Yearlong-Experiment-Living-Corinthians/dp/0825446740/ref=sr_1_1?dchild=1&keywords=love+is+kim+sorrelle&qid=1629861751&sr=8-1►Website: https://www.kimsorrelle.com/
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  Mirko Roettgers: How to Go From Losing Money to 20%+ Profit with EOS 17.08.2026 47นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by an experienced EOS Implementer®, Mirko Roettgers to explore how to go from losing money to 20%+ Profit with EOS®. The conversation begins with Mirko's journey from digital transformation in Queensland’s tourism industry to entrepreneurship, where he discovered EOS® while working with a Martech startup. At the time, the business was struggling with negative profits. After implementing EOS, it transformed into a company generating more than 20% profit margins.A major part of that turnaround came from focusing on the right things. The leadership team introduced a disciplined Scorecard®, identified the numbers that genuinely drove performance, & made sure the right people were in the right seats. Debra & Mirko also discuss the Accountability Chart®, why it can be confronting, & how it helps leadership teams clarify ownership, uncover gaps & resolve confusion around accountability.They also explore the value of leading indicators, the challenge of being an Integrator pulled into constant firefighting, & why sustainable growth requires a strong leadership team underneath the Integrator role.The conversation then turns to the opportunities ahead for Queensland, including the 2032 Olympic Games & major infrastructure investment. Rather than simply hoping for growth, Debra & Mirko discuss why businesses need to build the structure, people & systems now so they are ready when those opportunities arrive.Drawing on the discipline of ultra-marathon running, this episode is a powerful reminder that business growth rarely comes from one dramatic effort. It comes from consistent execution, clear priorities, disciplined habits & the willingness to keep moving when things get difficult.A valuable listen for business owners who feel stuck, want to improve profitability, or need to prepare their organisation for the next stage of growth.CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST’S DETAILS: ► Mirko Roettgers – LinkedIn: https://www.linkedin.com/in/mirkoroettgers/ ► Website – Mirko Roettgers – https://www.mirkoroettgers.com.au/ Ep 285 Chapters: 00:00 – Introduction 00:30 – Mirko’s Professional Journey 05:36 – The Power of EOS Tools 09:54 – Developing Effective Scorecards 14:23 – Challenges of the Integrator Role 18:58 – Transitioning to EOS Implementation 22:50 – Economic Outlook and Scaling 27:07 – Clarity and Business Discipline
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  Don’t Listen To the Naysayers with Wyndi Tagi 15.08.2026 33นาที

  Wyndi (Rodokal) Tagi is a Visionary who is passionate about enhancing the mana of Māori and Pacifica People, with a vision to impact the lives of 10 million.Wyndi took an idea, convinced her husband to start a business and things were going well. Then they were told by one of the big 4 accounting firms that they should stop spending so much time & money with their community & with their family - that their culture didn't differentiate them. It was demoralising but also a big turning point for Wyndi & her husband Eli.Hear how they took this, what it prompted in them & how they built this into a purpose-led business across several countries.Wyndi is now one of my EOS clients. We connected on LinkedIn initially and just chewed the fat over a walk & talk. Later on, she contacted me having read the EOS books & wanted to talk to me to see if I could help them. She shares what EOS has done for the business & their family, how they went from 47 goals down to 6 & how they manage to employ family in the business without any issues.More about Wyndi:On her mother's side, she is from Ati-Hau-Nui-A-Paparangi, on her dad's side, she is of NZ European descent from England and Greece.After her first breast cancer diagnosis in 2017, she decided that she wanted to ensure she lived her best life and she wasn’t interested in dying with regret. So she's been living into her purpose, which is to better the statistics of Māori and Pacifica people. WE Accounting is one of the many vehicles she drives for doing just that."At WE, WE don’t just believe in a better future, WE are building it. Our Accounting Practice provides support, guidance and opens growth opportunities to small and medium-sized NZ businesses. WE know that SME’s are the backbone of the economy and when they thrive, so too do families, communities and our economy."
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  Dr. Michael Filosi: The Journey From Doing Everything to Almost Nothing 10.08.2026 1ชม. 3นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Dr Michael Filosi, former owner of Fullarton Park Dental, to explore his remarkable journey from doing everything to almost nothing in the business he built.Michael began his career as a dentist after graduating from Adelaide University in 2006. For years, he was deeply involved in the clinical side of the practice, personally generating around 40% of its revenue. But as his interest in business, strategy & leadership grew, he began asking an important question: how could he build a successful business that no longer depended on him?That question led Michael on an intensive journey of business education. He read around 100 business books in three years, including Traction by Gino Wickman, & began applying what he learned to his practice. Over time, he reduced his clinical contribution from 40% of revenue to just 0.6%, creating a business that could operate successfully without relying on any single person.Michael shares how clear expectations, strong recruitment, accountability & the right Visionary/Integrator relationship helped him build a more scalable & dependable organisation. With a strong leadership team around him, he was able to move away from doing everything himself & focus instead on vision, growth & the bigger picture.Debra & Michael also explore some of the harder realities of business ownership, including dealing with underperforming team members, maintaining high standards, learning from mistakes & creating a culture where people feel comfortable giving honest feedback. Michael explains why reducing key-person dependency is one of the most important things any owner can do to protect the long-term value of their business.The conversation also dives into financial resilience. Michael shares why business owners need to prepare for difficult periods while things are going well, from maintaining a rainy-day fund to understanding cash flow & making thoughtful long-term investments. Having experienced economic uncertainty firsthand, he explains why planning for the unexpected is essential for both financial security & peace of mind.CONNECT WITH DEBRA:   ___________________________________________        ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner►Connect with Debra: [email protected]►See how she can help you: https://businessaction.co.nz/►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/___________________________________________      GUEST’S DETAILS:► Dr. Michael Filosi – LinkedIn: https://au.linkedin.com/in/michaelfilosi► Website – Fullarton Park Dental : https://www.fullartondental.com.au/Ep 284 Chapters:00:00 – Introduction03:29 – The Importance of Business Education and Planning06:57 – Building a Scalable and Dependable Business08:06 – Challenges and Lessons in Business Ownership08:37 – The Role of Leadership and Team Dynamics08:49 – The Impact of Business Ownership on Personal Life09:32 – The Journey to Success and the Importance of Resilience11:32 – Preparing for the Worst54:38 – Top Tips for Business Success
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  Happy Wife, Happy Life: Bring Your Wife on Your EOS Journey with Jack Martin 08.08.2026 34นาที

  Jack Martin is the Co-founder of 52TEN, a proud U.S. Army Veteran, Father & Husband.In this episode, he talks us through how he founded 52Ten, 6 years ago & has built it up to over 25 people. He share the challenges he has faced & how he overcame them, plus where that name come from.But most importantly he shares with us how he keeps his family 7 children & particularly his wife happy & how he brings Andrea on the EOS Journey.Jack's top 3 tips:1. Read the book Traction, before you buy or start a business. And find yourself an EOS Implementer2. Stay in your superpower 80% of the time3. Learn how to let go
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  Nathan James: The EOS® Implementation That Changed a Creative Agency 03.08.2026 49นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Nathan James, Creative Director at The Attention Seeker, to share his honest story on how EOS® changed a creative agency, & the lessons every entrepreneur can learn from failure, resilience & growth.Nathan’s career began in London’s creative industry in 1995, where he worked with some of the world’s leading advertising agencies, including Mother & R/GA, before taking his expertise across Stockholm, New York, Amsterdam & eventually Auckland. Along the way, he built an impressive career creating campaigns for global brands & later launched his own content production & advertising business.Despite his creative success, Nathan’s business ultimately failed. Poor financial management, inconsistent cash flow & the absence of a reliable sales pipeline led to bankruptcy. Rather than allowing the experience to define him, Nathan chose to learn from it. He openly shares the hard lessons he discovered about cash flow, networking, business strategy & the importance of separating creative talent from sound business management.Nathan eventually joined The Attention Seeker, where implementing EOS® transformed the way the business operates. With clear accountability, structured Level 10 Meeting® rhythms, transparent communication & defined roles through The Accountability Chart®, the agency reduced politics, strengthened collaboration & built a more profitable, stable business. Nathan explains why structure does not limit creativity. It creates the freedom for creative people to do their best work.Debra & Nathan also explore the importance of company culture & core values, discussing how transparency, daily recognition of team members & hiring based on shared values have helped create a high-performing team. Nathan shares why reporting to someone younger than himself became a valuable lesson in humility, proving that great businesses are built on merit, not hierarchy or ego.Throughout the conversation, Nathan offers honest advice for entrepreneurs who are facing setbacks. He encourages business owners to never stop learning, let go of ego & remember that material possessions do not define success. Instead, lasting success comes from building a healthy business, maintaining strong relationships & creating a life that is fulfilling both professionally & personally. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST’S DETAILS: ► Nathan James – LinkedIn: https://nz.linkedin.com/in/nathanjames-cooper ► Website – attn:seeker : https://www.attnseeker.com Ep 283 Chapters: 00:00 – Introduction 00:38 – Nate’s Background and Early Career 09:17 – Transition to Digital and Freelancing 17:27 – Joining The Attention Seeker 21:41 – Impact of EOS® on Business Structure 34:33 – Cultural Values and Team Dynamics 39:22 – Reducing Ego and Embracing Structure 47:37 – Lessons Learned from Business Failures 47:46 – Advice for Entrepreneurs
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  The Ultimate Pricing Strategy with Per Sjöfors 01.08.2026 37นาที

  Per Sjöfors is the Founder and CEO of Sjöfors & Partners Inc, Los Angeles. He used pricing as the lever to turn around several European and US companies in his 25 years of executive management experience. Per believes that what business schools teach about pricing is too abstract for executives to act on and has made it his life’s work to make pricing practical and actionable.Per has a unique appreciation for the importance of optimal pricing and brings with him his international experience of pricing practices from a global perspective. He has helped over 600 clients substantially increase sales and profits by bringing understanding of how pricing affects sales volume, adding billions to their bottom line.HOST'S DETAILS:___________________________________________►Debra Chantry-Taylor is a Professional EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►See how she can help you: https://www.businessaction.com.au/____________________________________________GUESTS DETAILS:____________________________________________►Website:https://www.persjofors.com/►Books:1. The Price Whisperer: A Holistic Approach to Pricing Power: https://www.amazon.com/Price-Whisperer-Holistic-Approach-Pricing/dp/16373511782. 7 Easy Steps To Successfully Increase Prices: ...And Keep Your Customers Happy: https://www.amazon.com/Easy-Steps-Successfully-Increase-Prices-ebook/dp/B015GOOMJY/ref=sr_1_2?qid=1663298761&refinements=p_27%3APer+Sjofors&s=books&sr=1-2&text=Per+Sjofors
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  Jeff Starin: The EOS Lesson That Grew a Business by 484% 27.07.2026 49นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Certified EOS Implementer® Jeff Starin to share the remarkable story of how he grew his business by 484% after implementing EOS® & transforming the way he led his company. Jeff’s entrepreneurial journey is anything but ordinary. After leaving college to become a professional pool player, he started an auto parts business with the simple goal of earning enough money to one day open a pool hall. Over the years, he built the company into a successful business, but after reaching around $5 million in revenue, growth completely stalled. For four consecutive years, sales remained virtually unchanged, leaving Jeff searching for a better way forward. Everything changed when Jeff discovered the Entrepreneurial Operating System®. Like many business owners, he initially chose to self-implement after reading Traction. While the tools helped, he quickly realised that trying to facilitate the process himself limited the results. Bringing in an experienced EOS® Implementer became the turning point, giving his leadership team the accountability, structure & objective guidance they needed to gain real Traction®. One of the biggest breakthroughs came through redesigning The Accountability Chart® & clearly defining the Visionary & Integrator roles. Jeff explains how understanding his natural strengths as a Visionary & finding the right Integrator to drive execution allowed him to stop being the bottleneck in the business. By learning to delegate effectively & empowering others to lead, the company experienced dramatic improvements in both performance & culture. Debra & Jeff also discuss the power of EOS® tools such as Level 10 Meeting® & IDS®. Jeff shares why helping leadership teams identify the real issue, instead of treating symptoms, transforms the quality of conversations, accelerates decision-making & creates a stronger culture of accountability. They also explore why difficult conversations become much easier when leadership teams have clear data, defined expectations & a proven framework for solving problems. Throughout the episode, Jeff shares practical leadership lessons that extend beyond EOS®, including why businesses move at the speed of their decisions, the importance of understanding what customers are truly paying for, & why happiness often lies on the other side of the difficult conversations leaders avoid. This episode is essential listening for entrepreneurs who want to grow their business, overcome the plateau many companies experience, & discover how EOS® can help build a stronger leadership team, create greater accountability & unlock sustainable long-term growth. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST’S DETAILS: ► Jeff Starin – LinkedIn: https://www.linkedin.com/in/jeffstarineosimplementer ► Website – Entrepreneurs Organization - Los Angeles Valley: https://eolavalley.com Ep 282 Chapters: 00:00 – Introduction 00:57 – Building a Business by Accident02:02 – Discovering EOS and Achieving 484% Growth06:03 – Visionary vs Integrator: Finding the Missing Piece08:02 – The Difference Between Visionaries and Integrators22:20 – Helping Businesses Grow Is the Greatest Reward44:34 – Jeff's Top Three Business Lessons
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  Blame It On EOS! A Family Business Tale with Corey Lawson 25.07.2026 33นาที

  "Being an excellent husband, father, friend & entrepreneur is a choice. Easy to say, hard to do." That's how Corey describes himself on his LinkedIn Profile & when you listen to this podcast you'll understand how he achieves all of these.Corey works as the Co-Owner & President of All Volleyball Inc - a family-owned business that has been running for many years.Just 2 years ago, after trying to implement many other business systems, the family business decided to go with EOS & use a professional implementer to help them.In that time they have survived & thrived throughout a pandemic & grown the business to 5x its revenue. However, it hasn't been without its challenges.Find out why they chose to go with EOS, what it has done for the business & how they went from 5 family members on the leadership team down to just one but how they still all get along & love each other.Their story is VERY inspiring & if you're a family business owner or part of a family business, you will take a lot from this episode.
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  Kris Snyder: The Next Evolution of EOS Powered by AI 20.07.2026 55นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Kris Snyder, Chief Advocate at Ninety.io, to explore how EOS® Powered by AI is helping leadership teams work smarter, run better meetings & build scalable businesses.Kris shares his journey from building five software companies & surviving the dot-com crash to becoming an EOS® Implementer & one of the driving forces behind Ninety.io. Today, the platform supports more than 18,000 companies & over 300,000 users, while staying grounded in the core principles of EOS®.A major focus of the conversation is how AI is transforming the way businesses use EOS®. Kris explains that AI is not replacing the EOS® process or the role of the EOS® Implementer. Instead, it removes administrative work, surfaces insights & helps leadership teams spend more time solving real business issues.Debra & Kris discuss how AI-powered tools within Ninety.io can improve meeting preparation, identify patterns, provide visibility into team performance & help leaders ask better questions. They also explore how Ninety.io is balancing innovation with the simplicity that makes EOS® so effective.Beyond technology, Kris shares why exit planning should begin long before a business owner is ready to sell. He explains how EOS® helps businesses become less dependent on the founder by building stronger leadership teams, clearer accountability & systems that allow the business to thrive independently.Throughout the episode, Debra & Kris reinforce that while AI can improve productivity & efficiency, lasting business success still depends on clear leadership, disciplined execution & meaningful human relationships.This episode is essential listening for entrepreneurs & leadership teams who want to understand how EOS® Powered by AI can improve meetings, strengthen accountability, simplify operations & build a business ready for the future. CONNECT WITH DEBRA:   ___________________________________________        ►Debra Chantry-Taylor is a Certified EOS Implementer® | Entrepreneurial Leadership & Business Coach | Business Owner►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/___________________________________________      GUEST’S DETAILS: ► Kris Snyder – LinkedIn: https://www.linkedin.com/in/krissnyder/► Website – Kris Snyder: https://krissnyder.com/ Ep 281 Chapters:00:00 – Introduction47:04 – Transition to EOS and Ninety.io47:19 – Changes in Ninety.io and EOS Purity47:33 – Impact of AI on EOS and Ninety.io47:47 – Challenges and Opportunities in EOS Implementation50:11 – Planning for Exit and Personal Growth50:44 – Advocacy and Community Building53:26 – Final Thoughts and Tips
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  Don’t Get Caught by The Dastardly D’s with Kerry Boulton 18.07.2026 36นาที

  Do you have an exit strategy?Because guess what, we are all going to exit our businesses one day, simply because we are human. That's the bottom line.Most people don't think about who the most important investor is in their business, which of course is themselves. Even if they're 100%, shareholder, they are the most important investor in the business. So thinking about somewhere down the track, how you're going to move on from that business is essential.Kerry Boulton is a professional EOS Implementer, a certified exit planner and a certified value builder. In this episode, she discusses the necessity of having an exit strategy, even if you're planning on staying in the business for decades to come. She shares the 5 questions you must ask yourself to put an exit strategy in place and why it's important to think about these things to be in control.Listen to find out how you can strategise now to exit on your terms, in your timeframe.
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  Niki Wilson: Should You Self-Implement EOS or Hire an Implementer? 13.07.2026 35นาที

  In this episode of Better Business, Better Life, Debra Chantry-Taylor sits down with Niki Wilson, founder of Snapline Systems and Professional EOS Implementer®, to explore the challenges of attempting to self-implement EOS and why many leadership teams ultimately realise they need external support.Niki shares her journey as the first employee of a fast-growing software company, where she worked closely with an inspiring Visionary owner to help scale the business. As the company grew, clarity around roles, priorities & accountability became increasingly difficult.Together, Niki & the owner recognised that EOS® was exactly what the business needed. Like many leadership teams, they initially chose to self-implement, believing they could learn & apply the tools themselves.While self-implementing EOS® created significant improvements, Niki explains that it also revealed its limitations. Leadership time that could have been focused on growing the business was instead spent facilitating sessions, learning the process & keeping everyone aligned.Eventually, they realised that bringing in an objective EOS® Implementer could accelerate progress, challenge assumptions & allow the leadership team to focus on leading rather than facilitating.A major theme throughout the conversation is the power of the Accountability Chart®. Niki describes it as one of the most transformational EOS® tools because it creates clarity around roles, responsibilities & expectations. Rather than organising people around job titles, the Accountability Chart® helps leadership teams build the structure the business actually needs to achieve its vision.The discussion also covers the impact of the Level 10 Meeting®, the EOS® Proven Process & why consistent execution is far more valuable than trying to customise or shortcut the system. Throughout the episode, Niki emphasises that EOS® is not simply a collection of business tools. It is a complete operating system that delivers the greatest results when followed as designed.This episode is essential listening for entrepreneurs considering self-implementing EOS®, leadership teams looking to create greater clarity & accountability, & business owners who want to understand when bringing in an experienced EOS® Implementer can dramatically accelerate their journey towards Vision, Traction, Healthy™. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: [email protected] ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST’S DETAILS: ► Niki Wilson – LinkedIn: https://www.linkedin.com/in/niki-t-wilson/ ► Website – EOS Worldwide: Niki Wilson, EOS Implementer, New Orleans | EOS Implementer | EOS Worldwide Ep 280 Chapters: 00:00 – Introduction00:51 – Nikki Wilson’s Background and EOS® Journey 03:22 – Challenges of Self-Implementing EOS® 03:36 – The Role of the Accountability Chart® 05:22 – The Impact of EOS® Tools and Meetings 10:55 – Focus Day and the EOS® Proven Process 18:59 – The Role of an EOS® Implementer 21:39 – The Visionary–Integrator Dynamic 27:36 – The Power of the Issues Solving Track (IDS) 31:33 – Top Tips and Tools for Success