Beyond the Desk with Mark Thomas

Épisodes

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  The Future of Underwriting: People, AI and Judgment with Simon Jackson 11.08.2026 53min

  In this special Beyond the Desk: Underwriting Edition, host Sanjeev Vegad sits down with Simon Jackson, CEO of Amwins Underwriting, to discuss what it takes to build high-performing underwriting teams, embrace calculated career risks, and lead through one of the insurance industry's most transformative periods.Drawing on leadership experience at Amlin, Beazley and now Amwins, Simon shares the lessons that have shaped his career, from developing underwriting talent and expanding international teams to navigating the rise of MGAs, artificial intelligence and changing market dynamics.The conversation explores why underwriting remains a people business, how technology should empower rather than replace underwriters, and why curiosity may be the most valuable skill for the next generation entering the profession.Whether you're an aspiring underwriter, experienced market professional or insurance leader, this episode is packed with practical insights on leadership, growth and the future of the industry.In this episode you'll learn:How Simon's career evolved from traditional underwriting into executive leadership.Why the best career moves often involve stepping outside your comfort zone.The difference between being a great underwriter and a great underwriting leader.How AI and technology are changing underwriting without replacing human judgement.Why curiosity and relationship-building remain essential skills.The opportunities and challenges facing MGAs.How to build strong underwriting cultures across multiple locations.Simon's outlook for the future of the Lloyd's and specialty insurance markets.Key TakeawaysThe best leadership opportunities often feel uncomfortable at first.Great underwriters don't automatically become great leaders—leadership requires adaptability and emotional intelligence.Technology should empower underwriters, not replace their judgement.Curiosity, client engagement and relationship-building will always be competitive advantages.Building successful teams starts with culture, trust and empowering people to make decisions.Taking informed career risks often leads to the greatest long-term rewards.Key Advice from SimonStay curious throughout your career.Take calculated risks rather than waiting until you're completely comfortable.Build genuine relationships across the insurance market.Learn the businesses and industries you're underwriting.Adapt your leadership style to your audience.Use technology to make better decisions, not to replace them.
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  From Claims handler to CEO with Chris Barclay 04.08.2026 1h 11min

  What does it actually take to go from growing up in one of Glasgow's most deprived areas to becoming a CEO in the insurance industry without a university degree, without a clear plan, and without ever making CEO your goal?In this episode of Beyond the Desk, Mark Thomas sits down with Chris Barclay, CEO of Superscript, for one of the most candid career conversations the show has delivered. Chris traces 20+ years across claims, loss adjusting, commercial leadership, and insurtech including stints at Norwich Union, Crawford & Company, Thistle, and Marsh before joining Superscript as Chief Commercial Officer and being appointed CEO just over a year ago.Chris opens up about the Glassdoor review that triggered genuine anxiety, the imposter syndrome that hit when he became CEO, the six months he spent trying to be someone else, and what pulled him back to himself. He also shares his take on AI in digital broking Superscript's mantra of "enabled by tech, powered by people" along with his three-year growth roadmap and a frank view on the talent and work ethic challenges facing insurance today.Key topics include: non-traditional career paths in insurance, claims as a leadership foundation, turnaround leadership, CEO transition, mental health and resilience, insurtech strategy, and AI in broking.If you work in insurance technology, broking, or insurtech or you're an ambitious leader trying to figure out what the next step looks like then this one is for you.
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  Why Great Leaders Say Yes Before They're Ready with Sally Peace 28.07.2026 1h 1min

  In this episode of Beyond the Desk, Mark Thomas is joined by Sally Peace, Chief of Staff and HR Director at Apollo, to discuss an unconventional career that has spanned actuarial science, catastrophe modelling, operations, business planning, HR and executive leadership.Sally shares how embracing opportunities, rather than following a rigid career plan, helped shape her journey into one of the most unique leadership roles in the insurance market.The conversation explores leadership, company culture, mentoring, diversity, flexible working, AI's impact on talent, and why saying "yes" before you feel completely ready can be one of the most powerful career decisions you'll ever make.Whether you're leading teams today or aspiring to leadership tomorrow, this episode is packed with practical advice and honest reflections.In this episode you'll learn:Why you don't need a five or ten-year career plan.How sideways career moves often create the best leaders.The difference between management and leadership.Why confidence grows after saying yes not before.How Apollo approaches culture and flexible working.The role HR should really play in shaping a business.Why communication is leadership's most important skill.How AI is changing talent development in insurance.Why mentoring and coaching can accelerate your growth.Key TakeawaysCareers don't have to follow a straight line embrace opportunities that stretch you.Great leaders listen more than they speak.Culture isn't created by HR alone it's everyone's responsibility.Flexible working works best when it's built on trust rather than rigid policies.Confidence comes from doing difficult things, not waiting until you feel ready.AI won't replace great people but it will change the skills organisations need.ConnectIf you enjoyed this episode, make sure you subscribe to Beyond the Desk, leave a review and share it with someone in your network.You can connect with Mark Thomas and Sally Peace on LinkedIn to continue the conversation.
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  How Technology Is Transforming Insurance with John Wingate 21.07.2026 1h 17min

  Episode DescriptionIn this episode of Beyond the Desk, Mark Thomas is joined by John Wingate, Chief Technology Officer at Envelop Risk, to explore how artificial intelligence is transforming insurance and why technology should enhance people rather than replace them.John shares his fascinating journey from developing software for Rolls-Royce jet engines and military systems to leading one of the insurance industry's most innovative technology teams.Together, they discuss AI, machine learning, cyber insurance, leadership, communication, and what it really takes to build products that solve meaningful problems.Whether you're interested in technology, insurance, engineering or leadership, this episode offers practical insights into the future of work and innovation.In this episode you'll learn:How John transitioned from aerospace engineering into insurance.Why Envelop Risk has built its own AI-powered underwriting platform.How AI is changing software development and insurance.Why technology should help people make better decisions—not replace them.The biggest opportunities AI presents for insurers.Why communication is an underrated technical skill.What makes a great Chief Technology Officer.How to build high-performing technical teams.Why solving the right problem is more important than solving it quickly.Key TakeawaysGreat technology starts with understanding the problem—not the tool.AI will increase productivity by helping people do more, not simply replacing jobs.Communication is one of the most valuable skills technical leaders can develop.The best CTOs stay close to technology while empowering their teams.Innovation comes from combining technical expertise with deep industry knowledge.Long-term career success comes from choosing interesting problems rather than chasing titles.
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  The Unconventional Road to COO with Carys Lawton-Bryce 14.07.2026 51min

  In this episode of Beyond the Desk, Mark Thomas sits down with Carys Lawton-Bryce, Chief Operations Officer at Markel International, to explore her unconventional journey into executive leadership.From growing up in South Africa to leading large-scale operational transformation across one of the insurance industry's leading organisations, Karis shares how curiosity, calculated risk-taking and a commitment to continuous learning shaped her career.They discuss why leadership isn't about having all the answers, how AI is transforming insurance operations, and the qualities that separate great COOs from good ones.Whether you're aspiring to senior leadership, navigating career decisions, or interested in the future of operations and AI, this episode is packed with practical insights.In this episode you'll learn:Why the best careers rarely follow a straight line.How stepping outside your comfort zone accelerates growth.The lessons Karis learned managing teams outside her technical expertise.Why adding value matters more than chasing job titles.How AI is changing the role of the modern COO.Why Markel rolled out Microsoft Copilot across its workforce.The balance between strategic thinking and operational execution.The leadership qualities Karis believes every executive should develop.Practical advice for anyone aspiring to a C-suite role.Key TakeawaysTake opportunities that help you learn even if they don't make perfect sense on paper.Great leaders don't need all the technical answers; they need to ask the right questions.AI should empower people, not replace them.Career progression isn't about climbing a ladder it's about building experience.Humility, curiosity and a willingness to get your hands dirty remain some of the most valuable leadership traits.
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  What It Really Takes to Become a Chief People Officer with Kirk Southern, Chief People Officer at Howden 07.07.2026 1h 8min

  From a working-class upbringing in South Derbyshire to Chief People Officer at Howden, Kirk Southern shares the experiences, lessons and leadership principles that have shaped his career.In this episode of Beyond the Desk, Kirk discusses his unconventional route into HR, why curiosity and humility have been the biggest drivers of his success, and how the role of the Chief People Officer has evolved from operational HR into a strategic business partner.The conversation explores the future of leadership in an AI-driven world, why insurance remains one of the City's best-kept secrets, and what tomorrow's leaders need to succeed.Whether you're aspiring to the C-suite, leading teams today, or simply interested in the future of work, this episode is packed with practical insights.In this episode, you'll hear:Kirk's journey from recruitment consultant to Chief People Officer at HowdenWhy taking a step backwards can sometimes be the fastest way forwardsThe importance of mentorship, curiosity and learning throughout your careerHow the Chief People Officer role has evolved into a strategic leadership positionWhy insurance is one of the most rewarding industries to build a career inHow AI is changing work and why human judgement will become even more valuableThe leadership skills organisations will need over the next decadePractical advice for anyone aspiring to reach executive leadershipWhy commercial understanding is essential for future leadersThe leadership trait Kirk believes matters more than any other: humilityKey TakeawaysGreat careers are built through patience, not shortcuts.AI should enhance human capability not replace it.Commercial awareness is one of the biggest differentiators for aspiring executives.The best leaders remain curious, humble and open to feedback.Strong organisational cultures are built by investing in people first.Guest: Kirk SouthernChief People Officer at HowdenLinkedIn: https://www.linkedin.com/in/kirk-southern-mcipd-01788118/Host: Mark ThomasCo-Founder and Managing Partner at Invecta GroupLinkedIn: https://www.linkedin.com/in/markthomas0/Subscribe to Beyond the Desk for conversations with leaders shaping the future of insurance.
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  Why the Future of Insurance Will Be Orchestrated, Not Built with Nigel Walsh, Global Head of Insurance at ServiceNow 22.06.2026 1h

  In this episode of Beyond the Desk, Mark Thomas is joined by Nigel Walsh, Global Head of Insurance at ServiceNow.Nigel shares his journey from writing 210 letters trying to secure his first position at the start of his career to key leadership positions at some of the world's leading firms, including Capgemini, Deloitte, Google and his current position at ServiceNow.The conversation explores Nigel’s early route into technology, his move into insurance, the lessons he drew from consulting and global technology organisations, and what it was like to help shape Google Cloud’s approach to the insurance market.Mark and Nigel also discuss the next phase of AI in insurance, why the industry is moving beyond isolated pilots, and how agents, workflow orchestration and automation could reshape underwriting, claims and operations over the next 12–18 months.Guest: Nigel WalshGlobal Head of Insurance at ServiceNowLinkedIn: https://www.linkedin.com/in/nigelwalsh/Host: Mark ThomasCo-Founder and Managing Partner at Invecta GroupLinkedIn: https://www.linkedin.com/in/markthomas0/Subscribe to Beyond the Desk for conversations with leaders shaping the future of insurance.
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  The Evolution of the CDO Role in Insurance & Navigating the AI hype with Chris Pearce, CDO at esure 08.07.2025 1h 19min

  In this episode of Beyond the Desk, Mark Thomas is joined by Chris Pearce, Chief Data Officer at esure. Chris shares his fascinating journey from a childhood love of video games to leading one of the UK’s most advanced data and AI transformations in the insurance industry.We explore Chris’s academic path from mathematics to a PhD in epidemiology, his early career spanning banking, automotive, and aggregators, and his progression into insurance leadership. Along the way, Chris gives a brutally honest view on the evolution of the CDO role, the hype and reality of AI in production, and how esure has embedded over a dozen generative AI use cases into the frontline of its business.Key topics discussed:Why video games sparked Chris’s interest in problem-solving and led to a career in dataWhat a PhD in epidemiology taught him about resilience, research, and learning how little you knowHis early career in banking, Mercedes-Benz, and MoneySuperMarket and how each built his leadership toolkitEntering insurance with Hastings Direct and building data science teams across pricing, fraud, and claimsBecoming CDO at esure and building an enterprise-wide data and AI capabilityThe differences between 1st-gen and 2nd-gen Chief Data Officer rolesWhat most people misunderstand about driving value from data scienceHow to thrive as a leader without losing your technical edgeWhat 16 GenAI use cases in production actually looks like in practiceWhere the CDO role is heading, and why agentic AI is nextThis is a brilliant insight into the mindset and career history of a modern, new CDO and what's next for data leaders in the insurance sector. Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereChris on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams.
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  From Corporate Tech Leader to Independent: How David Clamp took to leap and ended up building The Camelot Network 01.07.2025 1h 8min

  In this episode of Beyond the Desk, Mark Thomas is joined by David Clamp Founder of The Camelot Network, a network of independent consultants serving the insurance sector. From apprentice electronic engineer to insurance transformation leader and founder of a thriving network of 150+ independent experts, David Clamp’s career path has had some key milestones and changes in direction. In this episode, David shares the pivotal moments that shaped his journey, the birth of The Camelot Network, and his mission to reinvent what it means to be an independent advisor in insurance.We dive into:Leaving corporate life and embracing risk at 50Building The Camelot Network from a pub meetup to a market forceBridging the gap between insurance and insurtechWhat makes a successful independent consultantThe future of AI, data, and operating models in insuranceConnect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereDavid on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Not Your Typical CTO - Taking a different path to insurance tech leadership with Daren Rudd, VP Insurance Consulting at CGI 24.06.2025 55min

  In this episode of Beyond the Desk, Mark Thomas is joined by Daren Rudd, Head of Insurance Business and Technology Consulting at CGI. Daren is a self-proclaimed "non-traditional CTO" whose route into insurance technology started not with a computer science degree, but a geography course and a job in marketing. Daren's path is a masterclass in curiosity, resilience and leadership that prioritises strategic impact over ego or titles.We delve into the pivotal moments that have shaped his 30+ year career, including a decade at Hiscox, a stint at Brit, the leap into consulting, and his current leadership role at CGI. Along the way, we explore how insurance businesses are tackling modernisation, the risks of layering AI on legacy, and why tech leaders need to stop pretending they have all the answers.Whether you're a current or aspiring leader, Daren's story offers an honest and refreshingly practical view on what good leadership actually looks like in insurance tech today.Key topics we cover include: Why Daren swapped marketing for tech (with no formal background)What makes a great BA and why it's not just a stepping stoneLeading without being the expert: lessons in facilitationThe danger of "AI as a silver bullet" for legacy systemsWhat today’s insurance clients really need: clarity, resilience, and pragmatismConnect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereDaren on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Exploring the evolution of the insurance CTO with Paul Butler, CTO at Hiscox Re & ILS 17.06.2025 55min

  In this episode of Beyond the Desk, Mark Thomas by Paul Butler, newly appointed CTO of Hiscox Re & ILS and former CTO of Hiscox London Market. Paul’s journey is anything but typical. From writing code as a teenager on a ZX Spectrum to launching tech for startups in Borough Market and leading reinsurance innovation at one of the most recognised names in the London Market, his story is full of surprises, learnings, and sharp insights.We dive into:Why coming from outside insurance gave Paul the right tools for success inside itHow he scaled a startup from 10 to 350 people while battling burnoutThe pivot from project to product thinking at HiscoxHow hiring for attitude (not just skillset) helped him build high-impact teamsWhat he learned from selling data products to hedge fundsThe future of insurance automation and why underwriters still matterPlus, Paul shares his take on flow engineering, embracing multi-cloud, and loads more. Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HerePaul on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Neural Networks to Insurtech with Krishnan Ethirajan, Chief Digital & AI Officer at Mosaic Insurance 10.06.2025 1h 5min

  In this episode of Beyond the Desk, Mark Thomas is joined by Krishnan Ethirajan, Chief Digital & AI Officer at Mosaic Insurance. Krishnan shares his fascinating journey from studying neural networks in the 1980s to leading cutting-edge AI initiatives in the global insurance sector. With a background that spans academia, consulting, and executive leadership, Krishnan's career is anything but linear. Together, they explore pivotal moments in his personal and professional life, how early exposure to neuroscience shaped his thinking on AI, and why staying uncomfortable is often the best place to grow.Key Topics Covered:Growing up in India and pursuing engineeringStudying AI and brain cognition in the 1980sBuilding a PhD from scratch at University of HoustonEarly neural networks and NASA-funded researchSelling his first company at 26 and choosing not to retireTransition from academia to John Deere to AllstateMoving into consulting with Gartner and PwCBecoming CEO of Ironshore after being their consultantFounding Mosaic Insurance in the middle of the pandemicDriving value through AI, tech and strategic innovationHow to build differentiated, future-facing AI in insuranceFrom brain plasticity and robotics to insurance operations and AI-led underwriting, this is an episode filled with thoughtful reflection, practical advice, and inspiring insights. Whether you're a tech leader, aspiring executive, or someone curious about where AI and insurance intersect, this is not one to missConnect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereKrishnan on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Building a COO Career from Code to Strategy with Ketan Motwani, COO at Arch Insurance 03.06.2025 1h 6min

  In this week's episode of Beyond the Desk, Mark Thomas is joined by Ketan Motwani, COO at Arch Insurance, for a rich and refreshingly candid conversation about career reinvention, resilience, and rising through transformation. From rebelling at school in India to being parachuted into boardrooms in the UK, Ketan’s story spans military training, software engineering, Deloitte consulting, and executive leadership at Aon and Arch.Key Topics Covered:From physics to the Indian Army to Deloitte: an unconventional startHow transformation became his leadership DNAMaking the shift from consulting to industry (and how having twins was the catalyst)The evolution of the COO role — and why it’s not one-size-fits-allEmbedding AI as part of a broader operating model shiftAdvice for aspiring COOs on building a rounded careerWe unpack the pivotal decisions that shaped his journey, the mindset shift required to go from change agent to COO, and why the London Market's data challenge is today’s biggest opportunity. Whether you’re an aspiring leader, a transformation junkie, or just love a great story - there’s something in here for you.Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereKetan on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Decoding the Insurance CIO Journey with Arvinder Mudhar, Group CIO at IQUW 27.05.2025 1h 7min

  In this weeks episode of Beyond the Desk, Mark Thomas sits down with Arvinder Mudhar, Group CIO of IQUW, whose career spans investment banking, global tech transformation, and the intricacies of the insurance world. From his first lines of BASIC code in East London to leading IT strategies across Mumbai, Geneva, and now London, Arvinder's journey is anything but typical.Key topics that we discussed include:Why he never planned to be a leader, and how he found his way into the CIO chairThe biggest cultural shift he experienced when moving from banking to insuranceHow bereavement counselling and career coaching shaped him into a better leaderHis view on AI as the most profound shift in tech in our lifetimeWhy insurance needs a CMO for the next generationThis episode is packed with practical advice for anyone considering a career in tech leadership, as well as deeply human insights into how people grow, change and lead through challenge.Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereArvinder on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com
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  Hélène Stanway on the Leap from Leadership to Independent Advisor 20.05.2025 1h 6min

  In this week’s episode of Beyond the Desk, Mark Thomas sits down with Hélène Stanway independent advisor and former Head of Digital & Innovation at AXA XL. With a career spanning more than 30 years across reinsurance, operations, digital innovation, and data, Hélène has carved a truly unique path through the insurance industry.In this wide-ranging conversation, we unpack her zigzag career journey, how curiosity led her into the world of insurtech and emerging tech, and why she's convinced insurance doesn’t have a technology problem but an adoption problem. From reinsurance recoveries in Farnborough to spearheading global innovation strategies and now advising organisations across the market, Helene shares wisdom on leading transformation, creating space for change, and making the leap to work independently.Key topics discussed:How Hélène intentionally chose insurance (yes, really!) and started in outwards reinsuranceThe pivotal moment RPA sparked her passion for innovationTransitioning from global operations to a digital innovation leadership role at AXA XLWhy success in innovation starts with structure, not just ideasThe secret to driving adoption in legacy-heavy environmentsWhat most insurers are getting wrong about AI and talent strategyWhy insurers must think beyond efficiency and start solving for growthThe reality of becoming an independent advisor - and the challenges of BD without playing golfThe power of breadth over linear career pathsHélène’s call for insurance to become service-led, not just product-ledThis is a fascinating story of career evolution and how you can flip what you are doing quickly, the challenges that change presents and whole lot more. Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereHélène on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: linkedin.com/company/invecta-group
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  From Art Student to Tech Leader: The Unexpected Journey of Sally NG, Delivery Director at RSA 13.05.2025 1h 9min

  In this week's episode of Beyond the Desk, Mark Thomas sits down with Sally Ng, Change and Technology Delivery Director at RSA. Sally shares her remarkable journey - from arriving in the UK as a child with no English language skills, to becoming a leading force in transformation delivery within one of the UK's most historic insurers.We explore her early creative passions, how growing up in a family-run Chinese takeaway instilled a fierce work ethic, and the pivotal moment she swapped a future in art for a career in technology. Sally talks candidly about her time in consulting at Accenture, her transition into industry with QBE and DXC, and how RSA is now embracing a bold future as part of the Intact Group.Key topics discussed:Sally’s journey from Hong Kong to Greenwich and how it shaped her resilienceA decade at Accenture: consulting as a fast-track training groundMoving into industry and finding her voice as a leaderThe power of the Chief of Staff role in shaping her outlookLearning when to let go as a leader and why it’s critical for growthDelivering tech and data transformation at RSA as it becomes part of IntactHer passion for diversity in tech and giving back to the next generationWhy insurance is ripe for innovation and full of purpose at its coreAdvice on navigating imposter syndrome, career pivots, and building self-worthThis episode is a powerful story of grit, growth, and leadership from someone who never set out to be in tech but is now helping shape its future in UK insurance.Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereSally on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: linkedin.com/company/invecta-group
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  From Harrods to Insurance & the journey to the C-Suite with Hasani Jess, CTO at Aventum Group 06.05.2025 1h 24min

  In this week's episode of Beyond the Desk, Mark Thomas sits down with Hasani Jess, Group CTO at Aventum Group. Hasani shares his fascinating journey from an early love of technology (sparked by an old-school typewriter that his mum brought home!) through a career spanning global consulting firms, banking, healthcare, luxury retail, travel, and now, speciality insurance.We cover pivotal career moments, the transition from engineer to leader, and how strategic decisions and mentorship shaped his progression into senior leadership. We also dive deep into the transformation underway at Aventum Group and Hasani’s vision of creating a true Insurtech leader within speciality insurance.Key topics discussed:How Hasani first discovered his passion for technology (and journalism!)Lessons from early career roles at BT, IBM, Morgan Stanley, and VisaHis critical transition from hands-on engineer to leadership at UnitedHealth UKHow working at Harrods and TUI shaped his views on operational pace and customer focusSecuring his first CTO role at Simply Business and navigating that leapThe power of mentoring and deliberate career planningBuilding a technology-led culture at Aventum GroupHasani’s take on AI’s role in insurance and the future of digital collaborationWhy keeping great teams engaged is one of the biggest leadership challengesConnect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereHasani on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: linkedin.com/company/invecta-group
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  Making the Leap: From Software Engineer to Strategic Advisor, with Vandana Bhatia, Director at BCG 29.04.2025 1h 8min

  In this week's episode of Beyond the Desk, Mark Thomas sits down with Vandana Bhatia, Director at Boston Consulting Group (BCG) and globally experienced technology transformation leader, currently shaping strategy and innovation in the insurance sector. Her journey from building early chatbots in India to leading transformation for tier-one insurers across the US, UK and Europe is a fascinating one!Some of the key topics they discuss are:Her early career as a software engineer and the leap to business strategyHow moving countries shaped her leadership styleHer thoughts on AI’s adoption curve in insuranceWhy core modernisation is just the beginningThe role of mentorship, mindset, and culture in accelerating careersThis is a must-listen for anyone in insurance, tech, or transformation who wants to understand the next wave of innovation and how to prepare for it.Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereVandana Bhatia on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in—see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more at www.invectagroup.com
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  Transformation as a Career: Mastering Change with David Greenwood, COO at IQUW 15.04.2025 1h 6min

  In this week's episode of Beyond the Desk, Mark Thomas sits down with David Greenwood, Chief Operating Officer at IQUW, a leading Lloyd's specialty underwriter. David shares a rich account of his extensive career, from his early days at the National Rifle Association to his pivotal roles at PA Consulting, Barclays, Tesco Bank, and beyond. Known for his expertise in transformation, David dives into the essential elements that drive successful change, effective leadership, and continuous learning in the fast-evolving insurance industry.Key Topics Covered:Early career experiences and foundational momentsThe journey from project management to executive leadershipLessons learned from roles across diverse sectors, including insurance, banking, and consultancyInsights on effective transformation and change managementNavigating the move from interim roles to permanent executive positionsThe future of insurance: Technology, AI, and market differentiationImportance of networking, relationship-building, and maintaining curiosityAdvice for professionals aiming for senior leadership rolesConnect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereDavid Greenwood on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in—see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more at www.invectagroup.com
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  From Coder to CTO: The Path to Leadership with Al Robertson (CTO at ICE InsureTech) 08.04.2025 1h 11min

  In this episode of Beyond the Desk, Mark Thomas sits down with Al Robertson, CTO of ICE InsureTech, to discuss his journey from a passionate developer to an influential technology leader in the insurance sector. Al shares candid stories from his early days at John Lewis Partnership and RSA, through to taking the leap into the startup world and building transformative insurance platforms. With over two decades at ICE InsureTech, Al reveals the pivotal moments that shaped his career, the lessons learned along the way, and his vision for technology's role in the future of insurance.Key Topics Covered:Transitioning from mainframe programming to modern tech stacks.Al’s experience moving from corporate roles into the startup environment.The critical role of continual learning and personal development.Building and scaling technology platforms in the insurance industry.Lessons learned through challenging mergers and acquisitions.The impact and future of AI in insurance.Balancing innovation with governance in a regulated industry.Advice for tech professionals considering a move into leadership roles.Connect with us:Mark Thomas on LinkedIn: Connect HereFollow Beyond the Desk on LinkedIn: Follow HereWatch Full-Length Video Episodes on YouTube HereConnect with Al on LinkedIn: Connect HereIf you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable!New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in—see you next time on Beyond the Desk! 🎧Sponsor:This episode is brought to you by Invecta Search, the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more at www.invectagroup.com