Service Management Leadership Podcast

Epizódok

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  Service Management Leadership - AI Use Case 01.10.2026 6p

  In this episode, Jeffrey discusses an AI use case he encountered in everyday lifeEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - The Need To Slow Down 28.09.2026 5p

  In this episode, Jeffrey discusses the need to slow downEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Can You Have Too Much Automation and AI? 24.09.2026 7p

  In this episode, Jeffrey asks whether we can have too much automation and AI.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Technical Debt 21.09.2026 6p

  In this episode, Jeffrey continues his discussion on technical debtEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Do Your Technology Clothes Still Fit? 17.09.2026 6p

  In this episode, Jeffrey discusses how innovation (namely AI) requires updating how we workEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Do These Two Things If You Need Transformation Speed 14.09.2026 4p

  In this episode, Jeffrey discusses the two things required for increasing the speed of your next transformation.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Innovation or Operational Excellence ... or Both? 10.09.2026 6p

  In this episode, Jeffrey discusses the leadership mistake of believing they must choose between innovation and operations.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Your CMDB Needs Help, Whether You Realize It Or Not 07.09.2026 6p

  In this episode, Jeffrey discusses the why CMDBs rarely are as accurate as leaders hope.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Increase Your Standard Changes 03.09.2026 6p

  In this episode, Jeffrey discusses the need to increase the number of standard changes.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - The Safest Time During A Flight 31.08.2026 6p

  In this episode, Jeffrey discusses why it is important to worry about the take-off and landing of our technology servicesEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Anchoring Conversations 27.08.2026 5p

  In this episode, Jeffrey discusses why it is important to anchor conversations with metricsEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Why the US Will Never Compete in Men's Soccer Globally 24.08.2026 6p

  In this episode, Jeffrey applies the US World Cup team to our industry.Email Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Hardware Asset Management 20.08.2026 8p

  In this episode, Jeffrey discusses Hardware Asset ManagementEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page
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  Service Management Leadership - Problem Management 17.08.2026 9p

  In this episode, Jeffrey discusses Problem ManagementEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for over 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 2,000 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - How Much Has Your Technology Changed? 13.08.2026 4p

  In this episode, Jeffrey asks how each organizations' technology has changedEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - Why Transformations Fail 10.08.2026 7p

  In this episode, Jeffrey discusses why transformations failEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - Past, Present, & Future of Technology 06.08.2026 4p

  In this episode, Jeffrey tells a story of old that relates to today and tomorrowEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - Green Is Not Always Great 03.08.2026 4p

  In this episode, Jeffrey discusses how green is not always greatEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - Sticky Metrics 30.07.2026 6p

  In this episode, Jeffrey discusses sticky metricsEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.
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  Service Management Leadership - Great AI and CMDB Demands Great Data 27.07.2026 3p

  In this episode, Jeffrey discusses how great AI and CMDB demand great dataEmail Jeffrey with any questions or feedback ([email protected])Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.