Big Boss Interview

Episoade

• #49 Allwyn UK CEO: Britain Risks Losing the National Lottery if it Doesn't Innovate 15.07.2026 43min

  Andria Vidler, the CEO of Allwyn UK - the operator of the National Lottery - has warned the British public risks losing it, unless it innovates. Allwyn took over the running of the National Lottery from Camelot in 2024, and it had pledged to double the amount if gives to good causes from 33 million pounds to 60 million pounds. But Vidler told Felicity Hannah that its future is at stake, if it doesn't continue to change and adapt at speed. Part of this is the UK launch of Powerball, the first time the American lottery has been offered outside the United States. Unlike EuroMillions, its jackpots are uncapped and can rise into the hundreds of millions. The interview also examines whether the National Lottery should be treated differently from other forms of gambling. Vidler rejected suggestions that draw-based games contribute significantly to gambling harm, arguing that waiting for a result removes the cycle of instant gratification associated with more addictive products. She also defended the lottery’s £500 weekly online deposit limit, saying most players spend nowhere near that amount and fewer than 2 per cent show any indication of problematic play. Allwyn has introduced over 100 new games in the last year.Vidler has also called on the government to close a regulatory loophole which she says allows online prize draws to compete without paying lottery duty or contributing to good causes. Vidler claims that house raffles, car competitions and other online prize draws are “cloaking themselves in lottery disguise” and exploiting legislation intended for small society lotteries. “They will steal our lunch if we’re not careful,” she warned, arguing that Britain should return to a model centred on one National Lottery in order to maximise returns to good causes.Presenter: Felicity Hannah Producer: Olie D'Albertanson Editor: Henry Jones00:00 Sean and Fliss introduce the pod 03:17 Andria joins BBI, discusses 2024 takeover 06:07 The Gambling Commission investigation 10:01 Good causes target and cost of living 14:42 Problem gambling and player protection 17:23 The shift to digital 21:17 Powerball launch 22:38 Prize draw competition and the loophole 26:02 Future of National Lottery is uncertain if it doesn't innovate 32:45 Career, AI, cyber security and women in leadership
• #48 Lloyds Banking Group CEO: The End of Halifax and the Future of Bank Branches 08.07.2026 56min

  The Halifax brand is being retired after more than 180 years — and Charlie Nunn says artificial intelligence is the reason why.The chief executive of Lloyds Banking Group told the Big Boss Interview that the way customers discover financial products has fundamentally changed. Increasingly, people are asking AI tools and large language models to find the best mortgage or savings account, making multiple banking brands less relevant in an increasingly digital world.That shift is also reshaping the debate around bank branches. Nunn challenges one of Britain's most politically sensitive narratives, arguing that physical access to banking has never been greater once post offices, banking hubs, community bankers, ATMs and cash points are taken into account. While he acknowledges that many people feel left behind by branch closures, he says the way banking services are delivered is changing, with thousands of Lloyds colleagues now providing hour-long consultations to vulnerable customers in their own homes. Traditional branches, he believes, will survive for at least another decade, but what constitutes a "branch" is becoming increasingly blurred.Nunn also argues that Britain has become too cautious. Regulation makes it harder and more expensive to lend than in many comparable countries, he says, while the economics of housebuilding no longer work in many parts of the country. The average first-time buyer is now 34, two-thirds take out mortgages lasting 30 years and the bank of mum and dad remains central to getting on the property ladder.Some 13.5% of 16 to 24-year-olds are not in education, employment or training, a figure Nunn describes as "frightening" given the country's ageing population. If young people cannot build skills, save and buy homes, he warns, the long-term economic implications for Britain are significant. Artificial intelligence, meanwhile, could transform banking over the next five years more than the previous 35, democratising access to investment advice and helping tackle fraud.Presenter: Will Bain Producer: Olie D'Albertanson Editor: Henry Jones
• #47 Lloyd's of London CEO: Autonomous Weapons Are Rewriting War Risk 01.07.2026 48min

  AI and drone warfare will force a “complete reimagining” of how conflict risk is calculated and insured, the chief executive of Lloyd’s of London has warned, because traditional assumptions about how wars escalate may no longer hold.Patrick Tiernan, who runs the 337-year-old insurance marketplace, told the Big Boss Interview that autonomous weapons and AI-driven decision-making could remove the warning signs and diplomatic pauses that have historically allowed insurers to adjust cover as conflicts intensify.“When we talk about the way war is insured at the moment, it assumes that it’ll build up, that there’ll be breaks in there, and that you can increase the cover,” he said. “It’s very possible that won’t be the case as there is more drone warfare, more artificial intelligence in the decision-making. So we’re going to have to completely reimagine how we cover that.”His warning comes as governments increase defence spending and NATO allies reassess their military commitments. Tiernan said Lloyd’s must ensure it has the capacity to insure growth in defence, energy and infrastructure, while being clearer about which forms of defence it supports.He said the current risk environment is unlike anything in Lloyd’s history, with physical infrastructure, data and cyber systems, financial services and the international rules-based order all under pressure at the same time. “We are very underprepared for the risks we’re facing because we rely on things that maybe won’t be there tomorrow,” he said.Tiernan also warned that the “protection gap” between economic losses and what is actually insured is widening. He said businesses and governments can no longer assume the state will step in when disaster strikes, arguing that high debt levels mean governments may not have the same financial firepower they had in the past.He called on governments to spell out what they will and will not protect, so private capital can price the remaining risk. Businesses, he said, are being “wilfully ignorant” if they fail to understand their exposure.A major state-backed cyberattack remains one of Lloyd’s realistic disaster scenarios and could be “deeply crippling” to the global economy, Tiernan said. He added that take-up of cyber insurance remains too low, particularly among European SMEs, despite policies offering prevention and resilience support as well as financial cover.On the Strait of Hormuz, Tiernan said Lloyd’s drew on lessons from previous Gulf shipping disruption and the Black Sea closure during the Ukraine war. Insurance capacity remained available, he said, with crew safety rather than the price of cover the main factor affecting shipping.He also argued that the insurance industry, and perhaps the wider economy, has lost some of its appetite for calculated risk since the financial crisis. Pointing to opportunities in undersea data centres, autonomous vehicles and AI-led drug development, he said: “The risk of missing out is greater than the risk of overstepping.”On climate, Tiernan said Lloyd’s has added US flood, severe convective storm and fire to its realistic disaster scenarios, with flood, fire and drought all on an upward trajectory. He defended Lloyd’s continued insurance of legal, unsanctioned fossil fuel activity, but said the market should use its capital to support new energy technologies including small modular reactors, nuclear fusion and renewables.
• #46 Reed Recruitment CEO: Back Humans, Tax Robots 24.06.2026 44min

  Britain should stop taxing workers and start taxing robots, according to the chief executive of one of the country's biggest recruitment firms, who says the UK's tax system is pointing in entirely the wrong direction at the worst possible moment.James Reed, CEO of Reed Recruitment, told the Big Boss Interview that the government is taxing employers who hire young people "to pick up beer glasses in gardens" whilst letting AI and automation — the technologies actively replacing those workers — go entirely untaxed. His mantra: "Back humans, tax robots." And he wants the next prime minister and chancellor to make it the centrepiece of a wholesale redesign of how Britain raises revenue.Reed argues this is not a fringe idea but an inevitability. "Taxation follows wealth," he said. "When you see these companies being valued at over a trillion, that's where the action is. So that's where the taxation should follow." He envisions transaction-based levies on AI services and automation — "rather like VAT" — or surcharges on businesses that replace human workers with machines. He acknowledged it would "take some designing" but said the principle is simple: the robots are generating the wealth, so the robots should be taxed.The urgency, he said, is driven by the collision of two forces. The first is the October 2024 budget, which Reed described as a "historic mistake." The £25 billion employers' National Insurance increase was, in his words, "a tax on jobs" that caused clients to cancel hiring within a week and has driven businesses towards automation and offshoring at precisely the moment AI makes both easier than ever. The second force is AI itself. Reed warned it is "burning through entry-level jobs," destroying opportunities for young people at a pace the country is not prepared for. He said Britain is behaving like "rabbits looking into the headlights" of these changes, with no collective strategy for what happens when the jobs disappear — and with them, the income tax, employees' National Insurance and employers' National Insurance that fund public services.Reed was unequivocal about the political response required. Asked whether there should be a new chancellor, he said: "Yes, absolutely. The incumbent made the decisions that caused the damage." He called the current period one of the toughest in his 30 years as chief executive, ranking alongside the financial crisis of 2008 and the early days of the pandemic — but worse in one respect. "In 2008 and 2020, there was a sense that we need to sort this out. I don't see that at the moment."The consequences are already visible in the data. Vacancy numbers on reed.co.uk have been in decline for three years. National statistics show vacancies have fallen from over a million to around 700,000 — fewer than before the pandemic. But it is the graduate jobs market that tells the starkest story. Graduate vacancies on Reed's platform have collapsed from 180,000 to 50,000 in four years, and are still falling. The hardest-hit group is 21 to 25-year-olds, many of whom emerged from university with degrees that have, in Reed's words, "no currency out there in the world."This led Reed to question the value of university itself. He said many graduates feel "mis-sold," that apprentices in their early twenties are now "way ahead" of their university-educated peers, and that the idea of half the country's young people attending university is "very outdated." Britain, he said, has been "ridiculously snobby about trades" — which he believes are the jobs of the future. He proposed a "three-lane superhighway" in which a third of school leavers go to university, a third do apprenticeships, and a third go straight into work with a short-term employer subsidy to help them get started.Presenter: Sean Farrington Producer: Olie D'Albertanson Editor Henry JonesImage Courtesy of Reed Recruitment03:05 A real moment of opportunity and good opportunity for a reset. 04:18 The need for a new Chancellor 10:25 The need to change course on taxation around jobs 12:05 AI is burning through entry-level jobs 13:09 One of the toughest periods since 2008 (the financial crisis) 13:47 Back humans, tax robots 23:03 Is University still worth it? 35:40 Applicants being ghosted by employers 41:00 Spelling mistakes on CVs now positively sought after 44:01 Big tech companies need to pay more tax: "back humans, tax robots" pt 2
• #45 Mondelēz CEO: We're Questioning Our Future UK Investment 16.06.2026 45min

  Mondelēz International, the company behind Cadbury, Oreo, Toblerone and Ritz, has warned that future European investment could bypass the UK if regulatory instability persists.Chief executive Dirk Van de Put says the UK is the company’s second-biggest market globally and contributes more than £2.3 billion to the economy each year, supporting 12,000 jobs and spending £1.3 billion with more than 1,000 UK suppliers. But he is sharply critical of food and drink being left out of the government’s industrial strategy, despite representing around a quarter of industrial turnover. He says the sector is being taken for granted and warns that repeated policy shifts have already cost Mondelēz £40 million in reformulation work that was then superseded by further changes. Asked whether future investment could go elsewhere in Europe because of government policy, he says: “Yes, of course.”Van de Put also defends Mondelēz’s decision to continue operating in Russia, despite acknowledging the company pays taxes there that contribute to the war in Ukraine. He argues that withdrawal would have put 3,000 employees out of work, left 10,000 farmers without a buyer, and likely handed confiscated plants to Kremlin-linked interests that could generate even more money for the Russian state. He says: “I’m not pleased about that,” but maintains that staying was “not the most popular decision” but “the right decision”. The conflict in Ukraine is not theoretical for Mondelēz. Van de Put reveals that the company’s office building in Ukraine was hit on the morning of the interview, and its factories have been struck and rebuilt twice at a cost of tens of millions. He also said staff were evacuated to neighbouring countries during the worst of the fighting. More broadly, he describes the past two years as the toughest of his 30-year career. Wars, inflation, oil prices, packaging costs, fertiliser markets and weak household budgets have created cascading pressure across the business. He says global consumer confidence is among the worst he has ever seen.The cocoa supply chain has also suffered its worst disruption in at least 40 years. Concentrated production in Ghana and Ivory Coast, endemic crop disease and back-to-back extreme weather events drove an 18 per cent fall in harvests and sent prices soaring. Two stronger crops have eased the immediate pressure, but Van de Put says the structural fragility remains and the sector needs long-term intervention from governments, companies and farming communities.He also pushes back against the backlash against processed food, saying: “The world cannot live without processed foods.” He argues that processing is essential to food preservation and global food security, though he accepts the industry must continue to make products healthier.On GLP-1 weight loss drugs, Van de Put says Mondelēz is not yet seeing a material impact, but expects the trend to reshape consumer habits over time. He sees the drugs as broadly positive and says the company is adapting through acquisitions in protein and health snacking, including Grenade, Clif Bar and Perfect Snacks, as well as developing products with more protein, fibre and cleaner ingredients.Presenter: Leanna Byrne Producer: Olie D’Albertanson Editor: Henry Jones0:00 Will and Leanna intro the podcast 03:01 Dirk Van de Put interview begins / His background as a vet 08:53 Forces shaping the business: wars, tariffs, climate, cocoa, regulation, GLP-1 drugs 13:25 Europe as a difficult market / Consumer confidence at historic lows16:28 Continuing operations in Russia / Moral decisions & taxes funding the war 21:51 Cocoa supply chain crisis, El Niño & prices 24:27 Consumer pricing, shrinkflation & recipe integrity 29:30 UK industrial strategy: food industry left out 33:00 Future investment in UK & HFSS regulation 36:07 Education vs. regulation on obesity & weight loss drugs 41:48 Acquisitions (Grenade, Clif Bar) & protein/fibre trends 43:50 Chocolate tasters & "tasting Neanderthal" confession
• #44 TSMC: Humanoid Robots Will Look After the Elderly 11.06.2026 22min

  The next great wave of demand for artificial intelligence chips could come not from chatbots, but from humanoid robots caring for ageing populations. That is the prediction of Wendell Huang, chief financial officer of TSMC, the Taiwanese company that manufactures the world’s most advanced semiconductors. As countries grapple with rapidly ageing societies, Huang sees robot carers and autonomous vehicles as major commercial frontiers beyond the current boom in AI data centres.TSMC is already struggling to keep pace with demand. Huang says the company is expanding as fast as it can across Taiwan, the United States, Japan and Germany, but new fabrication plants take two to three years to build and a further year or two to reach full production. Despite concerns about overinvestment, he rejects the idea that AI is a bubble, describing it as a “multi-year structural megatrend” backed by the financial strength of the world’s biggest cloud and technology companies.The most advanced chips will continue to be ramped up in Taiwan, Huang says, because research and manufacturing teams need to work in close proximity. Recreating Taiwan’s semiconductor ecosystem in the US will take at least five to ten years, even though TSMC’s Arizona lab has now matched the yield of its mother lab in Taiwan.Huang is also pointed about Elon Musk’s stated ambition to manufacture chips. “There’s no shortcut in semiconductor manufacturing,” he says, arguing that government subsidies alone cannot guarantee success in the foundry business. TSMC’s advantage, he suggests, rests on technology, execution and nearly four decades of customer trust.Geopolitics remain unavoidable. TSMC sits at the centre of US-China tensions over technology and Taiwan, but Huang declines to be drawn on the politics, insisting the company builds capacity according to customer demand rather than government instruction. On export controls and reports of chips reaching China through third parties, he says TSMC has robust compliance systems, while acknowledging the limits of tracing products once they leave its facilities.Presenter: Suranjana Tewari Producer: Jaltson Akkanath Chummar& Olie D'AlbertansonPicture Courtesy of Taiwan Semiconductor Manufacturing Company, LTD3:10 The AI chip landscape 5:21 Is the AI boom a bubble? 7:28 Humanoid robots and the future of AI demand 8:14 Will AI replace jobs? 10:25 Will cutting-edge chips stay in Taiwan? 13:27 Huawei and Chinese chip ambitions 19:08 TSMC on receiving US government subsidies 19:27 Elon Musk's chip-making ambitions 20:45 Middle East, supply chains and stockpiling 21:35 Talent challenges and cultural adjustment in Arizona
• #43 Debenhams Group CEO: Our Fightback Against China's Fast Fashion 09.06.2026 38min

  Debenhams was once one of the biggest names on the British high street. Founded in 1778, it collapsed into administration before being rescued in 2024 and rebuilt as a digital-only marketplace. Now, under chief executive Dan Finley, Debenhams Group is back to growth after reporting a £350 million loss in the year to February 2025. Finley argues the business is now one of the biggest turnarounds in recent UK retail history, with the Debenhams brand generating £654 million in annual revenue and a marketplace model built around 25,000 brands across fashion, home and beauty.But his biggest fight is not just with the legacy of the high street. It is with China's fast fashion giants. Shein and Temu have disrupted the UK market, and Finley says the brands in his group — Boohoo and PrettyLittleThing among them, once the original online fashion disruptors — have taken a hit. He admits they have had a tough time but says the fightback is under way, with the group dusting itself off and competing again. The challenge is compounded by the de minimis tax exemption, which allows low-value parcels to enter the UK without import duties. Finley says this gives Chinese platforms a structural cost advantage over British retailers, which pay UK taxes, employ British workers and comply with domestic safety regulation. The government has committed to closing the loophole by 2029, but Finley wants action within 12 months, pointing to the United States, which moved in six months, and the EU, which begins rolling out changes from July.There is also pressure closer to home. Frasers Group, controlled by Mike Ashley, owns close to 30 per cent of Debenhams Group and recently blocked the formal company name change from Boohoo to Debenhams Group. Finley says the business already operates as Debenhams Group in practice, trades under the stock market ticker "DEBS", and remains focused on delivering value for all shareholders. His own incentive plan is tied to a dramatic target: taking the share price from around 23p to £3, an 18-fold increase sustained over two years, creating more than £4 billion in shareholder value. Finley calls it a big challenge, but says he is determined to get there.The next stage of the turnaround is built around AI and agentic commerce. Debenhams has struck a partnership with Meta and is preparing for a future where consumers shop through platforms such as ChatGPT and Perplexity. Internally, AI is being used to scale marketing content from a single photo shoot into millions of personalised assets, while a partnership with Multiverse will deliver more than 100 AI apprenticeships for staff. Finley describes AI as a "snakes and ladders moment" for both companies and individuals.What is not coming back is the department store. Finley rules out a return to physical retail and says Debenhams' future is entirely digital. His ambition is for the brand to become "to retail what Spotify is to music": a curated marketplace where shoppers can discover thousands of brands in one place.Presenter: Will Bain Producer: Olie D'Albertanson Editor: Henry Jones00:00 Will and Sean intro pod 02:00 Dan Finley on the Debenhams turnaround 13:57 Frasers/Mike Ashley standoff 17:19 18x share price target 18:26 De minimis loophole benefitting Shein/Temu. 21:15 Fast fashion fight-back & influencer growth 27:50 AI and agentic commerce push 33:13 No return to physical stores
• #42 Hinge CEO: The Cost of Living Crunch Is Changing How We Date 03.06.2026 57min

  Jackie Jantos, CEO of Hinge, says the cost of living is reshaping dating habits, with daytime meet-ups becoming more common and traditional drinks dates becoming less popular as younger people look for cheaper ways to meet in person.She argues that AI should help users express themselves rather than speak on their behalf, rejecting suggestions that AI is making online dating less authentic. Hinge has introduced a range of AI-powered tools, including features that help users improve profiles, start conversations and reconsider potentially offensive messages before sending them. Jantos defends these interventions, saying they encourage reflection rather than creating a filtered version of users online.Jantos says it "breaks her heart" that some young people are turning to AI chatbots for emotional support instead of confiding in friends, arguing that difficult conversations and human connection remain essential parts of building relationships. She points to research showing high levels of loneliness among Gen Z and says younger generations are spending significantly less time together in person than previous cohorts.Jantos also discusses the wider dating-app industry, arguing that Hinge is continuing to grow despite broader challenges across the sector. She attributes that growth to the company's focus on helping users to meet in person and ultimately leave the app altogether.Presenter: Sean Farrington Producer: Jeevan Nerwan Editor: Olivia Baron03:18 Gen Z loneliness and isolation 07:19 Hinge’s growth compared to other dating apps 09:18 Growth in the UK and the gender balance 15:20 AI features on the app and authenticity 32:37 The younger generation's relationship with AI 36:12 Age restrictions on social media usage 39:20 Tinder and other Match Group apps 42:25 Is “Designed to be deleted” at odds with the business model? 46:20 The cost of living crisis is leading to growth in daytime dating as opposed to traditional bar dates 54:46 Her career in tech, including roles at Spotify
• #41 Barratt Redrow CEO: Bricklaying Robots & Echoes of 2008 27.05.2026 48min

  David Thomas, the outgoing chief executive of Barratt Redrow, says bricklaying robots are already being deployed on commercial building sites and predicts a revolution in how homes are built over the next decade.Factory-built timber frames, off-site manufacturing and “brick-simulation” cladding are beginning to reshape the construction industry, reducing the amount of labour required on site and changing how developments are assembled. Thomas believes the biggest transformation will come beyond ten years, as automation and factory production become increasingly embedded across housebuilding.The industry has struggled with recruitment for more than two decades, with far fewer young people entering trades such as bricklaying, plumbing and electrical work than in previous generations. Drone technology and AI are also becoming more common across large developments, helping with surveying, infrastructure monitoring and site security — though Thomas sees technology augmenting workers rather than replacing them entirely.He also explores the mounting pressures facing Britain’s housing market, warning that conditions for first-time buyers are now as difficult as they have been since the Great Financial Crisis, but without the government support schemes that existed in 2009. Student debt, higher borrowing costs and rising interest rate expectations following the recent Middle East conflict are all reducing affordability and pushing the average age of home ownership higher.At the same time, the cost of building homes has surged. Thomas says construction costs have risen by around £75,000 per typical property in just five years, driven by inflation, supply chain disruption and tightening environmental regulation. The shift away from gas boilers towards air source heat pumps is adding thousands more to the cost of new homes, whilst repeated periods of 40-degree heat are forcing the industry to rethink how houses are designed for a warmer future.Presenter: Sean Farrington Producer: Olie D'Albertanson Editor: Henry Jones03:40 Climate change and overheating homes 11:12 Rising build costs 18:32 Housing demand, affordability and regional challenges 21:18 First-time buyers: toughest market since the financial crisis 26:20 Supply and demand: a whole generation at risk 28:18 Interest rates, the war in Iran and market uncertainty 38:21 Skills shortages and the future of construction 40:20 Bricklaying robots, factory production and modern methods 42:57 AI, drones and technology on building sites
• #40 Next CEO: The Crisis Facing Entry-Level Employment 25.05.2026 29min

  Lord Wolfson, Chief Executive of Next and a Conservative peer, warns Britain is facing a crisis in entry-level employment. Applicants for every shop vacancy at Next have almost doubled from 10 to 19 in just two years — a trend he describes as “indicative of just how big the crisis is in youth unemployment.” Across retail and the wider economy, he says there has been “a dramatic fall in entry-level employment opportunities” as rising National Insurance and National Living Wage costs push up the cost of hiring younger and less experienced workers. UK youth unemployment has now reached 15%.The crisis, he argues, will deepen under the Employment Rights Bill. Restrictions on flexible part-time working mean retailers risk being locked into permanent contracts when offering extra hours at Christmas or during university holidays. The result, Lord Wolfson says, will be fewer opportunities for students and reduced service for customers — consequences, he says, the government never intended. The legislation was “cobbled together very quickly”, he argues, reflecting a broader problem in British politics: governments arriving in office with slogans rather than detailed plans. “Becoming prime minister is not an achievement. Being a great prime minister, that’s an achievement.”Lord Wolfson also makes the case that Britain’s planning system is the single biggest drag on economic growth. He says an acre of agricultural land worth around £15,000 rises to £1.5 million once planning permission is granted — wealth he argues is being extracted from the economy rather than invested in better homes and infrastructure. His solution is to replace the planning system with principle-based building regulation, allowing development provided it does not damage neighbouring property values or overload local infrastructure.He also argues for pay-per-mile road pricing, warns against government industrial strategy becoming “the referee becoming the player”, and says reopening the Brexit debate would distract from the structural reforms — planning, energy and transport — that could do far more to drive economic growth.Presenter: Simon Jack Producer: Ollie Smith & Olie D'Albertanson02:00 Entry-level jobs crisis and youth unemployment 05:30 Employment Rights Bill and seasonal work 07:00 Shareholders vs workers benefitting from profits 09:56 Brexit and closer ties with Europe 11:02 Planning reform and the cost of development land 13:15 Road pricing and transport policy 15:13 Industrial strategy and government intervention 20:44 AI and the future of jobs 25:37 Winning office vs winning government
• #39 Amazon UK Boss: Make Work Experience Mandatory for Over-16s 21.05.2026 49min

  Amazon's UK boss has called for work experience to be made mandatory for everyone aged sixteen and over, describing it as "the most transformative thing" he has seen for young people entering the workforce. John Boumphrey argues that the education system is not producing work-ready school leavers and that the blame should fall on the system rather than on young people themselves.The cost of living crisis and its effect on retail pricing is a constant theme. Just this week the govenment called on supermarkets to cap the price of some goods to help consumers. Boumphrey - who is the UK Country Manager - sets out how Amazon aims to match the lowest price among national competitors and resists the suggestion that government intervention could do a better job than competitive markets. He acknowledges the impact of National Insurance increases and global disruption, including the closure of the Strait of Hormuz, on business costs, while insisting these have not yet fed through to customer prices.Amazon's record as a supplier is challenged directly. The Groceries Code Adjudicator ranks Amazon worst among retailers for supplier complaints, and Boumphrey, UK country manager at Amazon, accepts the company has "a lot more to do," particularly around delayed payments in its grocery division. He points to recent changes including named contacts for every grocery supplier.A pilot drone delivery service in Darlington, the first outside the United States, is delivering products within two hours. Boumphrey suggests the service will initially suit rural and remote areas rather than city centres, and expects the timescale to shorten towards thirty-minute delivery.The conversation addresses the near-miss union recognition vote at Amazon's Coventry warehouse, where the result fell just short of the threshold. Boumphrey says he personally values the existence of unions but prefers direct engagement with employees, adding that if workers choose union recognition, the company will comply.Amazon's UK tax contribution of more than five point eight billion pounds is set out, though Boumphrey resists calls to publish a standalone corporation tax figure, citing the volatility of that number during periods of heavy investment. He also addresses illegal streaming on Fire Stick devices, confirming that sideloading has been restricted on newer products and that Amazon is working with a global anti-piracy coalition.And could Ai soon be ordering your shopping for you? Amazon is piloting a service in the United States called Buy For Me, where an AI agent can purchase products on a customer's behalf — buying items automatically when they hit a specified price, without the customer needing to place the order themselves. Boumphrey confirms there are no immediate plans to bring it to the UK but describes it as part of a broader shift in how retail is evolving. Boumphrey acknowledges the responsibility that comes with holding a customer's payment details and acting on their behalf, but stresses that the customer remains in control at every stage.Presenter: Sean Farrington Producer: Olie D'Albertanson Editor: Henry Jones03:44 Cost of living & pricing 05:00 Government & price intervention 15:15 Supplier complaints & Groceries Code 21:48 AI, Alexa Plus & agentic shopping 25:53 Drone delivery in Darlington 29:40 Robots, automation & the jobs market 31:28 Mandatory work experience & skills crisis 37:08 Union recognition & Coventry vote 42:46 Tax transparency 45:48 Fire Stick piracy
• #38 Raspberry Pi Founder: People Overestimate What AI Can Do 14.05.2026 45min

  Eben Upton, founder and chief executive of Raspberry Pi, joins the Big Boss Interview to discuss artificial intelligence, British manufacturing, semiconductors and why he believes there is a growing tendency to overestimate what AI tools can currently do. AI tools are “genuinely incredible”, Upton says, and he uses them regularly himself. But he warns against assuming they remove the need for human judgment, engineering skill or technical understanding. His concern is that the current enthusiasm around AI risks creating the impression that deep technical understanding is becoming less important, when in reality the opposite may be true. Raspberry Pi itself was originally created to reverse collapsing computer science applications at Cambridge University by giving children affordable programmable computers that could encourage them to “accidentally slide into engineering”. Upton’s message to young people is simple: “do more maths”. Despite advances in AI, he argues the world will need more engineers, not fewer, and describes engineering as “the most incredible job” where “they pay you money to mess about”. He also reflects on the persistence required to build successful companies, revealing that during Raspberry Pi’s early years he repeatedly drifted towards other ideas before family members — particularly his wife and co-founder — pushed him back towards the business that would ultimately become one of Britain’s biggest technology success stories. The interview also explores the future of British manufacturing and industrial policy. Upton argues that high energy prices are now the single biggest threat to manufacturing in the UK. Raspberry Pi designs its computers in Cambridge, builds them in Bridgend, South Wales, and carries out plastics moulding in Dudley — operations that rely heavily on automated production and energy-intensive manufacturing.Britain, he warns, risks “quietly electing to move manufacturing and heavy industry out of your country” without properly accounting for the embedded carbon emissions in imported goods. The deeper issue, in his view, is political. Upton describes Britain as suffering from a “distributed failure of will” — an inability to sustain long-term decisions across successive governments. He points to decades of indecision over Heathrow’s third runway and repeated delays to nuclear power projects as examples of a country that struggles to commit to major infrastructure over time, despite possessing world-class engineering and industrial capability. The conversation also examines Raspberry Pi’s decision to list on the London Stock Exchange rather than in New York. The company floated in June 2024 at a valuation of £542 million and has since grown to more than £1.3 billion. Upton reveals he initially expected to favour a US listing, but meetings with American investors changed his mind. They argued the perceived valuation premium in New York was largely a “cohort effect” and warned that a business of Raspberry Pi’s size risked disappearing into the “noise floor” of the US market. Geopolitics also looms large over the semiconductor industry. Raspberry Pi’s chips are manufactured by TSMC in Taiwan, and Upton acknowledges the strategic risk posed by tensions around the island. However, he argues the United States cannot realistically allow access to Taiwanese semiconductor manufacturing to disappear, because advanced chipmaking now underpins not only the global economy but the AI revolution itself. Presenter: Fliss Hannah Producer: Olie D'Albertanson Editor: Henry Jones 02:10 What is Raspberry Pi? 03:25 The decline in computer science students 04:56 AI and overestimating these tools 06:26 Startup intensity and pacing yourself 08:08 Listing on the London Stock Exchange 09:21 Luck and serendipity in business 10:23 UK optimism and industrial strength 12:32 Energy costs and manufacturing 15:03 UK infrastructure and political will 18:59 The IPO journey and the multiples gap myth 26:14 Industrial & embedded growth 30:00 Taiwan, TSMC, and geopolitical risk 32:38 Agentic AI and the reality vs the hype 36:57 Advice for young people and the case for mathsPresenter: Felicity Hannah Producer: Olie D'Albertanson Editor: Henry Jones
• #37 Standard Life CEO: British Aren't Sufficiently Financially Literate 07.05.2026 37min

  Andy Briggs, chief executive of Standard Life, joins the Big Boss Interview to discuss the war in Iran, pension reform,and the growing risk that millions of people are not putting enough aside for later life.Briggs says pension savers should not panic about the conflict in the Middle East, arguing that most economists expect short-term volatility rather than lasting structural damage to investments. Standard Life, which looks after 12 million customers and manages more than £300 billion in assets, believes pensions should be viewed over decades. Workplace retirement saving continued through COVID, the Ukraine inflation shock and the Liz Truss mini-budget fallout, because contributions are taken from gross pay before workers see their wages.Briggs addresses concerns about a potential AI bubble, noting that much of the funding flowing into artificial intelligence is now debt-based, which could create risks if companies fail to generate sufficient cash to service that debt.The new Pension Schemes Act — the biggest overhaul of the sector in more than a decade — has his broad support, particularly the push for greater scale and investment in productive assets such as infrastructure and growth equity. UK pension savers have generated real returns of around 4% per annum over the past decade, compared with 5.2% in Canada and 5.5% in Australia. The biggest difference, he says, is exposure to private assets. He draws a clear line at mandation, however, arguing that investment decisions should remain a matter of customer choice rather than government compulsion.Briggs is emphatic that pensions policy needs long-term, cross-party consensus rather than budget-cycle speculation. He points to the damage caused by rumours ahead of Rachel Reeves's budget, when thousands of customers withdrew their tax-free cash prematurely — only for the policy to remain unchanged, leaving those savers worse off.The current auto-enrolment minimum of 8% of salary is no longer sufficient, he warns, calling for a gradual increase to 12%. Without change, 60% of people could reach retirement in the 2040s without enough for a decent standard of living. The crisis is partly hidden because today's retirees still benefit from defined benefit pensions built up earlier in their careers — a cushion that is rapidly disappearing.Briggs concedes the UK is "not sufficiently financially literate" on pensions and expresses concern for younger generations struggling to find secure work. Greater pension investment in the UK economy, he argues, could stimulate growth, improve infrastructure and create better jobs — benefiting both savers and the wider economy.Presenter: Felicity Hannah Producer: Olie D'Albertanson Editor: Henry Jones01:54 Andy Briggs joins the pod - discusses political upheaval. 06:00 War in Iran impact on pension savers 08:19 AI bubble concerns & tech stock exposure 09:58 Pension drawdowns around the Reeves budget 11:32 Pension Scheme Act & mandation 17:02 Returns gap vs Canada & Australia 22:20 Pension adequacy & the case for 12% 24:05 60% face inadequate retirement by the 2040s 26:35 Young people & the retirement challenge 30:50 Financial literacy admission 36:10 Personal reflections on careers & opportunity
• #36 Bank of England: Private Credit Has Echoes of Great Financial Crisis 27.04.2026 23min

  Sarah Breeden, Deputy Governor of the Bank of England for financial stability, joins Big Boss Interview to discuss risks in the global financial system, the rapid growth of private credit, and whether markets are prepared for the next economic shock.She tells BBC Business Editor, Simon Jack the private credit market has grown to around $2.5 trillion in less than two decades, and says the BoE is watching the sector closely. She warns it has “never been tested at this scale” and that aspects of the market carry echoes of the period leading up to the 2008 financial crisis — including rising leverage, complex interconnections between funds, insurers, pension schemes and banks, and limited transparency compared to traditional lending.There are already signs of strain. Investors have begun pulling money out of some funds, while others have been gated or marked down. Breeden warns this could lead to what she describes as a “private credit crunch”, where companies reliant on this form of financing may struggle to refinance their debt. While distinct from a banking-led crisis, she says the consequences for the real economy could still be significant.At the same time, she highlights a growing disconnect between financial markets and underlying economic risks. Asset prices in some areas remain close to record highs despite geopolitical instability, persistent inflationary pressures and vulnerabilities within parts of the financial system. Breeden says the Bank expects an adjustment — meaning prices will fall — but stresses the key question is not whether this happens, but when and how sharply.A further concern is the reduced capacity of governments to respond to future crises. Sovereign debt levels are at historic highs, limiting the scope for large-scale fiscal intervention of the kind seen during the 2008 financial crisis or the energy shock following Russia’s invasion of Ukraine. That places greater emphasis on ensuring the resilience of the financial system itself.Breeden says the scenario that most concerns her is a combination of risks materialising simultaneously — a macroeconomic downturn, a loss of confidence in private credit, and a sharp repricing of risky assets. It is this kind of convergence, she says, that “really keeps me awake at night”. The Bank is actively stress-testing such scenarios and working with international counterparts to ensure the system is prepared.While she notes that the banking sector is significantly better capitalised than before 2008, reducing the likelihood of a repeat of that crisis, the interview makes clear that new forms of risk are emerging in parallel — and that understanding how they interact will be critical in determining how resilient the global financial system proves to be.Presenter: Simon Jack Producer: Ollie Smith & Olie D'AlbertansonPicture: Bank of England
• #35 Pret CEO: Inflation From War Starting to Bite 22.04.2026 49min

  Pano Christou, CEO of Pret, joins Sean Farrington for this episode of Big Boss Interview to discuss fuel volatility, salads, and subscriptions.Pret is starting to see inflation from the war in the Middle East, with fuel price volatility affecting the business. Prices aren’t currently set to rise, but he says they may have to if disruption continues. Some exports into the Middle East business are taking longer, but that’s not hampering Pret’s growth ambitions in the region.He says Pret’s revised £5-a-month drinks subscription has grown by close to 25% over the past year, after the original COVID-era offer had to “evolve”. Its newer large salad range has been a “roaring success”, selling 40% more units than expected, especially in the evening, as consumers move away from bread.He says he never set out to become chief executive, having worked his way up from assistant manager after earlier roles at Pret and McDonald’s, and says career progression comes from focusing on the job in front of you.Presenter: Sean FarringtonProducer: Jeevan NerwanEditor: Henry Jones00:12 Fliss and Sean set up the interview 01:58 Pano Christou joins the pod/return to the office 09:12 Pret's subscription offer 14:12 Career history - from assistant manager to CEO 31:15 Impact of the US-Israel war with Iran 38:15 Salad success/Brits moving away from bread 43:38 Weight-loss drugs 45:07 Listing
• #34 Autotrader CEO: Chinese Car Growth is "Mind-boggling" 08.04.2026 40min

  Nathan Coe, CEO of Autotrader, joins Sean Farrington for this episode of Big Boss Interview to discuss how rising fuel prices, the rapid growth of Chinese carmakers and advances in AI are reshaping the UK car market.Coe says the recent spike in petrol prices has triggered an immediate shift towards electric vehicles, with enquiries on Autotrader up 30% month-on-month. He says higher fuel costs are pushing more buyers to reconsider the total cost of ownership, accelerating interest in EVs.He also highlights the rapid rise of Chinese manufacturers in the UK market, describing their growth as “mind-boggling”. Firms such as BYD, he says, have scaled in a year what took Tesla six to seven, helped by competitive pricing and a shift in consumer behaviour - with EV buyers showing less loyalty to traditional brands.Coe is also asked about the Competition and Markets Authority investigation into online reviews, stressing the company’s focus on acting with integrity.On AI, Coe says Autotrader is working with firms including OpenAI, Google Gemini and Meta, and argues that while investor concerns about AI have weighed on the company’s share price, it has not seen a fall in traffic and believes the technology will strengthen its offering rather than disrupt it.Presenter: Sean FarringtonProducer: Jeevan NerwanEditor: Henry Jones00:12 Fliss and Sean set up interview 01:47 Nathan Coe joins the pod/Iran war impact on EV demand 09:10 Chinese car sales in the UK growing faster than expected 16:08 The UK's EV transition 18:42 CMA investigation 23:53 AI
• #33 Octopus CEO: Energy Bills Likely to Rise From July 29.03.2026 41min

  Wholesale gas prices have roughly doubled in three weeks amid instability in the Middle East, and Greg Jackson, co-founder and Chief Executive of Octopus Energy, the UK's biggest household energy supplier, says it is "very likely" that energy bills will rise from July. The energy price cap is set to fall in April due to government tax cuts on electricity, but Jackson warns that fixed tariffs and business tariffs are expected to climb in the summer quarter. He compares the situation to Groundhog Day — just three years after Russia's invasion of Ukraine triggered a fossil fuel crisis.Consumer behaviour has shifted sharply in the three weeks since the crisis began. Octopus has recorded a 50% increase in rooftop solar sales, a 30% rise in heat pump sales, a 40% jump in heat pump orders, and a 30% increase in demand for electric vehicle charging points. He says a dramatic shift is needed in the UK. China's approach to energy offers a stark contrast. Some 75% of all renewables being built globally are in China, more than half the cars sold there last year were electric, and the Chinese state oil company is planning for no petrol stations by 2040. He describes China's energy investment as "breathtaking" and sees "a lot of talk and no action" in Europe. Octopus has raised around $3 billion in investment, but Jackson reveals that roughly $2.9 billion of that came from outside the UK. He blames pension and fund management regulations introduced around 2000, which he says have caused UK pension funds to cut their allocation to UK equities from about 40% to roughly 3%. The result, he argues, is that British pensioners receive lower returns while overseas investors capture the growth of British companies.Presenter: Sean Farrington Producer: Olie D'Albertanson Editor: Henry Jones00:13 Fliss and Sean set up interview 02:01 Greg Jackson joins the pod/ Iran war impact on energy. 05:07 Bills likely rising from July. 08:42 Consumer response. 50% solar surge, heat pumps. 14:40 Tesla & Musk's business entering the UK energy market. 16:07 Future of energy and cars. 19:18 Europe "torturing ourselves" over electrification.. 24:33 Overseas investment and UK consequences 27:57 Next election. Reform, Greens, and the future of energy policy 31:22 The entrepreneur. How Jackson became passionate about energy 36:45 AI and the next generation. Impact on young people's prospects 41:39 End of pod
• #32 BlackRock CEO: Global Recession Looms if Iran War Continues 25.03.2026 35min

  Larry Fink, is Chairman and CEO of BlackRock - the world’s largest asset manager, overseeing more than $14 trillion in investments on behalf of governments, pension funds and individual investors globally. He tells BBC Business Editor Simon Jack that oil prices could remain above $100 a barrel for years — and rise to $150 — if the Iranian conflict is not resolved, a scenario he says would trigger a “stark and steep recession”. Higher energy costs would ripple through agriculture, fertiliser, and global supply chains, acting as a regressive tax that disproportionately affects the poorest.Fink calls for “energy pragmatism”, arguing countries should use all available energy sources — from oil and gas to renewables and nuclear — to build resilience. He highlights Europe’s fragmented power systems as a structural weakness, particularly as energy demand rises with the expansion of AI infrastructure.On trade, Fink says globalisation is being recalibrated rather than reversed. Post-war trading systems that favoured certain economies are shifting towards greater symmetry, though he acknowledges tariffs are inflationary.He dismisses comparisons to the 2008 financial crisis, arguing the $2.2 trillion private credit market is transparent, with clearly defined liquidity limits.Artificial intelligence, he says, will be transformational — driving demand for massive infrastructure investment while creating large numbers of skilled blue-collar jobs. Fink argues societies have overemphasised university education and must reassess the value of skilled trades in the AI economy.Presenter: Simon Jack Producer: Olie D'Albertanson & Ollie Smith00:15 Will Bain and Simon Jack set out who BlackRock/Larry Fink is 03:30 Larry Fink joins the podcast - discuss oil price scenarios 12:04 Globalisation and tariff impact 19:07 Are we reliving the Financial Crisis of 2008? 22:53 AI Investment: Bubble or necessity? 30:28 The case for blue-collar careers 32:58 AI, demographics, and the future of taxation
• #31 Mountain Warehouse CEO: Middle East Conflict Impacts UK Retail 16.03.2026 35min

  Mark Neale, founder and chief executive of Mountain Warehouse - the outdoor clothing company - joins Will Bain for this episode of Big Boss Interview to discuss how conflict in the Middle East, tariff volatility and UK economic policy are affecting retailers and the wider economy.Disruption to global shipping routes is already pushing up costs for businesses importing goods from Asia. Prior to the latest US/Isarael war against Iran ,attacks on commercial vessels in the Red Sea had effectively closed the Suez Canal to many freight ships for nearly a year, forcing cargo to travel around the Horn of Africa instead. That detour adds roughly two weeks to delivery times and significantly increases freight costs. Neale says companies have built greater resilience into supply chains since the pandemic, but sustained disruption in from the latest conflict will eventually feed through into higher prices if the situation continues.Trade policy is creating further uncertainty due to the impact of American tariffs. Neale questions what such tariff policies are designed to achieve, arguing that no realistic trade regime is going to bring garment manufacturing back to the United States. He also says they've tried diversify away from Chinese made clothes as a result.The interview also examines the state of the UK economy. Neale argues the country has lost “the best part of a year of growth” because the government repeatedly emphasised how broken parts of the country were — from the NHS to the economy — without setting out a clear positive vision for growth. When the new administration arrived, he says, inflation and interest rates were already beginning to fall and there were early signs of recovery emerging. Neale compares the situation to a new chief executive taking over a struggling company: you acknowledge the problems, but you also need to rally the workforce with a plan.Hiring and labour regulation are another concern. Neale describes the government’s proposed Employment Rights Bill as “the let’s make it more difficult for people to get a job Bill”, warning that additional regulation may make businesses more cautious when recruiting. With around a million people in the UK currently out of work due to long-term sickness, he argues that policies which increase perceived hiring risk could make it harder for people trying to re-enter the workforce to get an opportunity.Competition for jobs is already intense. When Mountain Warehouse opened a new store in Wigan, 493 people applied for just ten roles, including more than 100 applicants for the store manager position alone. Neale says that when employers face such large applicant pools alongside stricter employment rules, they are more likely to choose the safest candidate — potentially shutting out those who most need a chance.Presenter: Will Bain Producer: Olie D'Albertanson Editor: Henry Jones00:00 Sean and Will start the show 01:45 Mark Neale joins BBI 02:28 From rollerblades to Mountain Warehouse 08:17 Freight concerns & Middle East disruption 11:38 Diversifying supply chain away from China 17:44 Government stamping out green shoots of recovery & lost year of growth 25:39 Employment Rights Bill impact & unintended consequences for hiring 29:33 De minimis, ideal high street & long-term confidence
• #30 PwC UK: The Chancellor Should Break Her Fiscal Rules 13.03.2026 40min

  Marco Amitrano, European boss of PwC, joins the Big Boss Interview to discuss the UK economy, artificial intelligence, business confidence and the case for loosening the government’s fiscal rules to unlock infrastructure investment.Amitrano makes a direct appeal to Chancellor Rachel Reeves to reconsider the government’s borrowing limits, arguing that strict fiscal rules risk preventing the investment needed for long-term economic growth. He says the UK faces what has been described to him as a £2 trillion infrastructure gap, spanning transport, digital networks and the energy grid. Relaxing borrowing restrictions, he argues, could allow government to invest alongside business in the technology, talent and infrastructure needed to make the UK globally competitive. Amitrano acknowledges that markets may initially react with higher borrowing costs, but says a transparent plan showing how spending would drive growth could reassure bond investors.Artificial intelligence is already reshaping the professional services sector, with Amitrano revealing that more than 80% of chief executives globally are making material investments in AI, and around 60% now see it as critical to their organisation’s survival. He discusses how the technology is transforming how businesses operate, while pushing back against claims that AI is already replacing large numbers of graduate jobs. PwC recently reduced its graduate intake from around 1,500 to 1,300, but Amitrano says that decision was driven by a slowdown in demand following the November 2024 Budget, not automation. The firm still receives roughly 400,000 applications each year and uses AI only in the early stages of screening before human interviews.Before the recent escalation in the Middle East, Amitrano says business confidence had been showing signs of recovery. Falling finance costs, strong corporate balance sheets and wage inflation running ahead of cost inflation had created conditions for what he describes as potential economic “lift-off”. However, geopolitical tensions have reintroduced uncertainty, particularly around energy prices, where the UK remains the most expensive country in Europe for energy.He also reflects on the impact of the November 2024 Budget, which he describes as a miscalculation that combined several policies — workers’ rights reforms, minimum wage increases and higher employer National Insurance contributions — in a way that made hiring feel riskier for businesses. Amitrano says that damaged the relationship between government and business, although dialogue has begun to improve through initiatives such as Keep Britain Working, which aims to bring economically inactive people back into the labour market.Presenter: Simon Jack Producer: Ollie Smith & Olie D'Albertanson02:32 AI transformation imperative for business survival 06:15 Graduate recruitment cut due to economic slowdown, not AI 10:07 AI in recruitment: screening 400,000 applications for 4,000 jobs 14:07 Value of university education beyond qualifications 19:37 November 2024 budget damaged business confidence 21:57 Middle East conflict derails UK economic recovery 26:32 Call for Rachel Reeves to relax fiscal rules for infrastructure 28:07 £2 trillion infrastructure gap: technology, talent and infrastructure spending needed