Omni Talk Retail

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  Costco’s Mark Williamson on Retail Media Membership and the Rise of AI Shopping Agents | Groceryshop 2026 22.09.2026 16นาที

  Live from the Vusion podcast studio at Groceryshop 2026 in Las Vegas, Chris Walton catches up with Mark Williamson, AVP of Retail Media at Costco, to discuss the evolution of Costco’s retail media capabilities and how the business is balancing advertising with its core membership experience.Mark looks at Costco’s rebuilt ad server, clean room, offsite measurement and search integrations, while explaining how retail media connects to a business where much of the shopping still happens inside the warehouse. The conversation also turns to the next phase of digital discovery as AI agents increasingly enter the shopping journey.In this episode:• The progress of Costco’s retail media technology stack• Building retail media around the Costco membership experience• How Costco connects ad exposure to in-warehouse sales• The role of membership in Costco’s retail media strategy• Why the warehouse remains central to Costco’s advertising proposition• How AI agents could change search, discovery and advertising• What it means to reach a shopper when the shopper is an AI agent🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Kroger’s Yael Cosset on AI Shopping Assistants and the Road to Autonomous Retail | Groceryshop 2026 22.09.2026 11นาที

  Fresh off the Groceryshop 2026 mainstage, Ben Miller sits down with Yael Cosset, EVP & Chief Digital Officer at Kroger, live from the Vusion podcast studio at booth 913 in Las Vegas, to unpack Kroger’s AI strategy and what comes next as the company moves from experimentation toward more advanced AI applications.Yael discusses the foundations behind Kroger’s AI strategy, the launch of its AI Shopping Assistant and how the company is thinking about the progression from assisted to augmented to autonomous AI. The conversation also explores governance, the role of humans as AI becomes more capable and how AI can help simplify the business and give associates more time with customers.In this episode:• Kroger’s AI strategy and the foundations needed to scale it• What Kroger is learning from its new AI Shopping Assistant• The evolution from assisted to augmented to autonomous AI• Where human oversight fits into an increasingly autonomous future• How AI can simplify work for Kroger associates• The potential impact of AI across customers, associates and the business• What AI could mean for the future of Kroger’s 84.51 proposition🎧 Subscribe to Omni Talk for more conversations with the leaders shaping grocery and retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Albertsons Media Collective’s Brian Monahan on Retail Media Beyond Ad Revenue | Groceryshop 2026 22.09.2026 15นาที

  Live from the Vusion podcast studio at booth 913 at Groceryshop 2026 in Las Vegas, Chris Walton sits down with Brian Monahan, SVP of Retail Media at Albertsons Media Collective, to explore how the retail media business has evolved since their last conversation and where AMC is headed next.Brian breaks down Albertsons’ focus on “collective growth” beyond advertising revenue, including category growth and household penetration, while discussing how retail media increasingly connects merchandising, stores, digital and operations. He also shares his perspective on why new shopping experiences may be more important than traditional programmatic targeting and where the creator economy could intersect with retail media.In this episode:• How Albertsons Media Collective has evolved over the past year• Why new shopping experiences may be underhyped in retail media• Measuring retail media success beyond ad revenue• Connecting merchandising, stores, digital and operations• Where the creator economy and retail media could intersect• What Albertsons Media Collective could look like in the years ahead🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Unwanted Robots, Disappearing Red Bull, and Shoppers to Light Up Morrisons | GrocerTalk 22.09.2026 42นาที

  In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Lauren Livak Gilbert, Executive Director of the Digital Shelf Institute, live from Las Vegas on the eve of Groceryshop 2026, to unpack the latest grocery news and trends shaping the global grocery and CPG industry.This week, they discuss:• UK concerns over autonomous delivery robots, following a YouGov poll and the end of Starship Technologies’ Sheffield pilot. (Source)• Target naming Mark Weinstein as its new Chief Marketing and Guest Experience Officer, and what his appointment could mean for the shopper experience. (Source)• Morrisons rolling out “Shop to Light” across more than 200 stores, and whether the ESL use case adds real value for shoppers. (Source)• Kroger removing Red Bull from its stores and fuel centers, amid its push to challenge suppliers on pricing. (Source)Plus, Lauren joins us to preview Groceryshop 2026, including the key themes to watch and her one must-see session, and of course, she shares a global grocery story in GrocerTalk Grab & Go.A few things worth checking out from this week’s episode:Follow along with Omni Talk’s coverage from Groceryshop 2026, including exclusive interviews with executives from Kroger, Sam’s Club, Hy-Vee, Costco, Albertsons, Instacart, Ahold Delhaize and more. Catch the interviews across the Omni Talk LinkedIn page, podcast channels and YouTube.Episode 006. Welcome to GrocerTalk.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/Music by hooksounds.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Retail Daily Minute | J.C. Penney Loses Ground as Sales Slide, Wegmans Bets $110M on Supply Chain & Presto Powers Toast's Drive-Thru AI 22.09.2026 4นาที

  Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:J.C. Penney's Q2 sales fall more than 8% as the department store loses market share, even as beauty and active apparel post gains.Wegmans commits $110 million to a new refrigerated distribution facility and return center in Rochester, N.Y.Presto's drive-thru voice AI integrates with Toast's POS ecosystem, aiming to ease adoption for mid-market restaurant chains.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Retail Daily Minute | Kroger Pulls Red Bull, Toys R Us Opens 120 Stores & Albertsons Upgrades Ad Measurement 21.09.2026 5นาที

  Welcome to Omni Talk's Retail Daily Minute, sponsored by R&S Logistics, ZenlineAI, and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Kroger stops selling Red Bull at all stores and fuel centers amid a reported pricing dispute, and pulls Boar's Head deli meats from many locations.Toys R Us announces 120 new stand-alone stores this holiday season with Go Retail Group, bringing its footprint to 160 locations.Albertsons launches a new multi-touch attribution tool with LiveRamp, promising "couch to checkout" measurement for retail media advertisers.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Scaling Retail Marketplaces and Platform Business Models with Justin Samakow of Mirakl | Ask An Expert 20.09.2026 19นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.This episode features Mirakl’s section of our Fall Conference Season “Must-See” Tech Preview, where Justin Samakow, Head of Platform Strategy at Mirakl, explores what it takes for retailers to build and scale successful marketplace and platform business models.The conversation covers the continued shift toward marketplace-driven e-commerce and the opportunity for retailers to build new sources of revenue beyond traditional trade. Justin breaks down the organizational and strategic foundations required to launch a marketplace, from executive sponsorship and dedicated cross-functional teams to creating a focused “minimal viable ecosystem” that delivers value for both shoppers and third-party sellers.Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Closing the Off-Site Media Attribution Gap with Oliver Leigh of Portal | Ask An Expert 20.09.2026 19นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.This episode features Portal’s section of our Fall Conference Season “Must-See” Tech Preview, where Oliver Leigh, CEO & Co-Founder of Portal, explores how CPG brands can gain greater visibility into what happens after shoppers click on off-site digital advertising.Brands investing in platforms like Meta, TikTok and Google often lose visibility once shoppers leave the ad and head to a third-party retailer. Oliver explains how Portal captures critical e-commerce funnel metrics such as bounce rates, add-to-cart activity and conversion performance, giving CPG brands a clearer picture of how their off-site media is translating into retail outcomes while maintaining privacy and compliance.Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Streamlining Merchant Negotiations with Daniel Duty and Alex Kopplin of Portager | Ask An Expert 20.09.2026 22นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.This episode features Portager’s section of our Fall Conference Season “Must-See” Tech Preview, where Daniel Duty, Conlego, CEO & Founder of Portager, and Alex Kopplin, Conlego, Principal and Architect of Portager, explore how technology can streamline merchant negotiations and joint business planning.With merchandising teams managing hundreds or even thousands of vendor relationships, spreadsheets, emails and disconnected data can make negotiations unnecessarily difficult. Daniel and Alex explain how Portager creates a centralized view of retailer and supplier data, incorporates built-in data checks and can be deployed quickly without complex internal integrations, helping merchandising teams spend less time managing information and more time on vendor negotiations.Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Putting AI to Work in Retail Operations with Daniel Slowe of Quorso | Ask An Expert 20.09.2026 20นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.This episode features Quorso’s section of our Fall Conference Season “Must-See” Tech Preview, where Daniel Slowe, Founder & Chief Product Officer of Quorso, breaks down where AI can deliver practical value in retail operations.Rather than applying AI to broad, open-ended strategic questions, Daniel explains why its sweet spot can be in the high-frequency, labor-intensive tasks retailers deal with every day, from analyzing customer feedback and triaging store issues to recommending staffing adjustments. He also explores the “harness” retailers need around AI to provide context, guardrails and measurement, helping turn AI-driven insights into measurable action.Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Capturing Real-Time Customer Feedback at Checkout with Georgina Nelson of TruRating | Ask An Expert 20.09.2026 14นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.This episode features TruRating’s section of our Fall Conference Season “Must-See” Tech Preview, where Georgina Nelson, Founder & CEO of TruRating, explains how retailers can capture real-time customer feedback by asking shoppers one targeted question right at checkout.Traditional customer surveys often struggle to generate meaningful response rates. Georgina breaks down how TruRating integrates directly with POS and payment systems to connect customer sentiment with actual basket data while maintaining anonymity, and how retailers can use that feedback to identify and close operational execution gaps across stores.Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Lightning Round: Sports Authority, AI Coffee & Airport Etiquette | Fast Five Shorts 19.09.2026 5นาที

  It’s lightning round time, and Chris Walton and guest host Josh Hahn tackle some of life's most pressing questions, from choosing whether Sports Authority or Meijer prepared Josh better for recruiting, to the exact AI superpower Chris wishes he had for his morning routine. Plus, they debate the best QSR to add to Walmart's restaurant tab and establish a non-negotiable rule for airport etiquette. ▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Kroger Trims Its Sales Outlook | Fast Five Shorts 19.09.2026 8นาที

  Kroger has trimmed its full-year same-store sales outlook even as digital e-commerce and retail media continue to see strong double-digit growth. Chris Walton and Josh Hahn discuss the state of traditional grocery and what shrinking sales forecasts mean when digital layers are the primary bright spots. ▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  SKIMS Taps DoorDash for On-Demand Delivery | Fast Five Shorts 19.09.2026 8นาที

  SKIMS has teamed up with DoorDash for its first-ever on-demand delivery partnership, making thousands of styles available from select U.S. stores in under an hour.Chris Walton and Josh Hahn discuss whether instant delivery helps or hurts a brand whose entire appeal has been built around exclusivity and hype.▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Amazon Turns Prime Video Into a Storefront | Fast Five Shorts 19.09.2026 5นาที

  Amazon has significantly expanded its Prime Video shopping features, growing its "Shop the Show" tool from 1,300 titles to more than 8,000 while adding new visual search capabilities. Chris Walton and Josh Hahn discuss whether shoppable TV is finally reaching scale or if it risks ruining the core entertainment experience. ▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Is Macy's Turnaround for Real? | Fast Five Shorts 19.09.2026 5นาที

  Macy’s has posted its fifth consecutive quarter of comparable-sales growth, beating Wall Street estimates and raising its full-year guidance as CEO Tony Spring's turnaround strategy takes hold. Chris Walton and Josh Hahn discuss whether it's finally time to plant the victory flag at Macy's, or if there is still too much heavy lifting left to do on the core brand. ▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Walmart Adds Papa Johns to Express Delivery | Fast Five Shorts 19.09.2026 9นาที

  Walmart has added Papa Johns to Walmart Express Delivery, making it the first national restaurant brand fulfilled entirely from locations outside of Walmart stores. Chris Walton and guest host Josh Hahn discuss whether Walmart’s latest move is a clever way to bring customers into the app more often, or if they are solving a need that consumers never actually asked for. ▶️ Watch the full Fast Five episode here: https://youtu.be/089y7s8PKCEThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Making Space – Real Time: Inside Michaels’ New Format, TJX’s Rare Miss, and Target’s Beauty Play 18.09.2026 42นาที

  Welcome to the very first episode of Making Space Real Time, a new show from Chris Niesen, presented by the Association of Retail Consumer Professionals (ARC) in partnership with the Omni Talk Retail Podcast Network. The week Chris Niesen is joined by Omni Talk CEO Chris Walton as his guest host to break down what's actually happening on the retail floor.In this episode:🎨 Michaels' next-gen store format — What the knit-and-sew shop, rebuilt party shop, and Pinterest trend bar in the new Rogers, Arkansas store tell us about Michaels' pivot toward "creativity and celebration," and whether the format can scale past three test stores📉 TJX's rare miss — Why Marmaxx (TJ Maxx and Marshalls) comped just 1% against a 6% comp the quarter before, and whether it's a competitive pricing issue, a merchandising and space-planning issue, or both, with a direct comparison to sister brand HomeGoods💄 Target's Beauty Studio launch — A first-hand, opening-day walkthrough of Target's new owned-and-operated beauty shop rolling out to 600+ stores, replacing the Ulta Beauty partnership, including candid notes on staffing, training, in-store marketing clutter, and whether the experience lives up to a "prestige" positioning🎤 Plus: a Checkout segment covering lessons from the two Chris's shared years at Gap, can't-miss retailers to visit (Patina Stores, Dick's House of Sport, Sam's Club), and the most overlooked category in retail today📍 New episodes of Making Space -- Real Time every other week.📩 Subscribe to Chris Niesen on Substack: chrisniesen.substack.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Landmark Group's Shailesh Jain on AI, Personalization & Smarter Business Decisions | Live from Paris 18.09.2026 11นาที

  Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Shailesh Jain, Chief Customer & Analytics Officer at Landmark Group, to cut through the AI hype and explore where the technology is actually creating value in retail.Shailesh explains why AI can amplify both good and bad business decisions, why retailers should start with the problem rather than the technology, and how Landmark Group is scaling AI across thousands of stores, multiple brands and geographies. He also breaks down how AI is enabling the company to personalize content across 2,000 micro-segments, while keeping guardrails in place to make sure personalization helps customers without crossing the line into feeling like surveillance.In this episode:• Where AI is creating real value in retail, and where the hype is misplaced• Why retailers should start with business decisions, not AI projects• How Landmark Group is scaling AI across brands and geographies• Using AI to personalize content across 2,000 customer micro-segments• How AI is changing CRM, customer communication and personalization• Why the best customer decision can sometimes be not to communicate• Where retailers should draw the line between personalization and surveillance• The importance of human oversight in critical customer and business decisions• What retail CEOs should focus on when approaching AI🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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  Omni Talk’s Fall Conference Season “Must See” Tech Preview | Ask An Expert 17.09.2026 1ชม. 47นาที

  The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year.Whether attending a conference over the next few months or if you just have FOMO, we have assembled a review of the cutting edge solutions providers thinking about how to make retail work better.Chris Walton (OmniTalk, President & CEO) and special guest host and conference content producer extraordinaire Ben Miller (GrocerTalk, Founder & Editor-in-Chief) break down key insights alongside executives from every solutions provider highlighted.Featured expert speakers and companies include:Georgina Nelson – TruRating, Founder & CEODaniel Slowe – Quorso, Founder & Chief Product OfficerDaniel Duty – Conlego, CEO & Founder of PortagerAlex Kopplin – Conlego, Principal and Architect of PortagerOliver Leigh – Portal, CEO & Co-FounderJustin Samakow – Mirakl, Head of Platform StrategyBe sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences!We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today!P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here.Music by hooksounds.comSponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy