That's What I Call Marketing

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  TWICM 211: Jellyfish's Natasha Wallace On How Marketers Win with Humans & AI Without Flattening Their Brands 17.08.2026 35นาที

  Natasha Wallace, Chief Solutions Officer for Strategy, Planning and AI at Jellyfish, joins That’s What I Call Marketing to discuss how brands can become more visible and understandable to AI without sacrificing creativity, emotion or distinctiveness.This episode explains how marketers should approach the growing challenge of serving two audiences at once: humans, who respond to stories, feelings and ideas, and AI models, which rely on clear signals, context, trust and specificity.In this episode, we cover:– Why Jellyfish’s research found almost no correlation between how humans and AI models judge creative work– What “brand flattening” means and why marketers should resist making everything rational and functional– How to make a brand legible to large language models without weakening its creativity– Why brand trust, distinctive assets and consumer consensus still influence AI recommendations– The role of YouTube, Reddit, creators, ecommerce and digital PR in shaping model perception– Why paid, owned and earned media need to work together in an AI-led discovery environmentNatasha also explains Jellyfish’s concept of the “brand echo”: the conversation, reaction and community created around a brand, even when the original activity is not directly visible to an AI model.The practical message is not that marketers need to abandon the fundamentals. It is that audience strategy, brand positioning, content, media and measurement need to work together more closely. The brands most likely to succeed will be clear enough for machines to understand and interesting enough for people to care about.A useful listen for marketers interested in AI in marketing, GEO, brand strategy, creativity, content strategy, advertising effectiveness and the future of search and discovery.That’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.com**Timestamps**00:00 Why marketers must not flatten their brands for AI00:39 Introducing Natasha Wallace of Jellyfish02:04 Natasha’s career across digital, media and emerging technology03:35 Why AI feels different from previous industry shifts05:23 Working globally with Heineken and major sports properties07:05 Why Natasha joined Jellyfish09:00 Bringing media, content, creative and AI strategy together12:32 What humans and AI models see in award-winning advertising15:31 The danger of brand flattening16:36 How the “brand echo” influences AI models17:35 Why brand trust and distinctive assets still matter20:21 Why YouTube is frequently cited by large language models22:28 How marketers should prioritise their AI and GEO activity24:46 Leading and lagging indicators for AI visibility26:01 The platforms and voices that shape model perception27:27 Borrowed credibility, belonging and long-term brand associations30:05 Testing creative work without making it formulaic32:25 Why AI should strengthen human thinking, not replace itThat’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comThis Cannes Sessions episode is produced in partnership with The Digital Voice.That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 210: The Human Cost: How Fear-Based Wellness Advertising Makes People Feel 11.08.2026 41นาที

  Sarah Booth, Chief Brand and Creative Officer at Ancient + Brave, and Leanne Tomasevic, Partnerships and Strategy Director at Electric Twin, examine fear-based wellness advertising, synthetic audience research and the human consequences of marketing built around insecurity. Using the Electric Twin platform live during the conversation, we test real wellness advertisements with synthetic audiences and explore how people respond to messages about ageing, attractiveness, sleep, cellulite and female confidence. The results raise an important question for marketers: are we measuring the commercial value of a sale while ignoring what the advertising costs the person on the other side?In this episode, we cover:– How wellness brands use fear of ageing, shame and insecurity to attract attention– What women and men really think about fear-based wellness advertising– How synthetic audiences allow marketers to test advertising reactions in seconds– Why scientific language can make weak or misleading claims feel more credible– How performance algorithms can reward increasingly negative advertising– The tension between short-term conversion and long-term brand integrity– Why marketers should consider the cultural and emotional impact of their workAdvertising that sells through fear can leave vulnerable consumers feeling worse, even when it produces a conversion. Leanne demonstrates how Electric Twin creates digital replicas of real audiences, allowing marketers to run surveys, discussions and message testing with a reported average accuracy of 92%. As brands produce hundreds or even thousands of digital assets, marketers can become focused on feeding the algorithm rather than considering how each message affects the person seeing it. A critical listen for marketers interested in brand strategy, wellness marketing, synthetic research, AI in marketing, advertising ethics, consumer insight, marketing effectiveness, performance marketing and responsible brand building.Timestamps00:43 Modern wellness advertising and real consumer reactions03:17 How Electric Twin’s synthetic audience platform works04:58 Sarah Booth on Ancient + Brave and female confidence06:25 Leanne Vic explains synthetic audiences08:17 Why wellness advertising increasingly sells through fear09:45 Testing a “fear of getting old” advertisement13:14 How fear-based advertising makes women feel14:49 Testing the “science of beauty sleep”18:19 Would consumers actually click on the advertisement?19:31 The regulatory challenge of digital wellness advertising21:17 How algorithms create an advertising arms race22:36 What marketers need to understand about cultural influence24:00 Why designers think differently about human impact25:00 Which brands represent female bravery?27:12 What would make women feel braver?29:00 Testing cellulite advertising with men32:00 Can better evidence rescue a damaging advertisement?34:22 What men think about the way women are marketed to35:00 Testing a long-form menopause supplement advertisement36:10 “Dangling hope in front of someone in pain”36:37 Can platforms make their algorithms more positive?37:00 Competing without using fear or shame39:17 The responsibility marketers have for their workThis episode is in partnership with Electric Twin. Electric Twin is a synthetic audience platform that helps brands, marketers, product teams and insight professionals understand audiences, test ideas and explore consumer reactions in seconds.Find out more at: https://www.electrictwin.comThat’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 209: The Singles: If Carlsberg Did Podcasts, Did Sydney Sweeney work, Norway winning the World Cup and the AI Brand Wars 03.08.2026 33นาที

  In this episode of The Singles on That’s What I Call Marketing, Conor Byrne is joined by Bella and Ed from Tracksuit to unpack the biggest marketing stories right now using brand tracking data. They dive into the AI brand wars between ChatGPT/OpenAI and Claude/Anthropic, including how Super Bowl advertising impacted awareness and consideration, and discuss how people use each tool for work vs personal life. The team shares Tracksuit’s acquisition of Hall, a Sydney startup that measures how brands show up in AI answers, helping marketers understand AI discoverability and sentiment. They also revisit American Eagle’s Sydney Sweeney campaign one year on (awareness gains vs declines in consideration and investigation), break down Norwegian Air’s playful British Airways newsjacking around Norway’s World Cup momentum, and explore Carlsberg’s revival of the “If Carlsberg Did…” platform and what it could mean for brand funnel performance.01:05 Today’s Marketing Hot Topics02:11 AI Brand Wars Data05:27 Who Uses Claude vs ChatGPT07:52 AI Use Cases and Model Fatigue12:54 Tracking AI Visibility17:31 American Eagle One Year Later21:44 BA vs Norwegian Newsjacking26:44 Carlsberg Revives Classic PlatformCheck out tracksuitThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 208: System 1's Andrew Tindall & Vanessa Chin: Feels Vs Deals - the real battle for Q4 27.07.2026 1ชม.

  What should marketers take from Cannes Lions once the presentations are over and the real work of planning for Q4 begins?In this special crossover episode of That’s What I Call Marketing and The Sleeping Barber Podcast, System1’s Andrew Tindall and Vanessa Chin join Conor Byrne, Marc Binkley and V to explore what the latest marketing thinking means in practice for brands, agencies and creative teams.The conversation begins with Mark Ritson and Byron Sharp’s Cannes debate, looking at where they agree, where important differences remain and why marketers need to go beyond familiar headlines on penetration, distinctiveness, consistency and brand purpose. Andrew and Vanessa discuss whether distinctiveness alone can drive growth, why differentiation still matters and how the search for “new news” can lead brands to abandon creative assets before they have built recognition.The episode also examines how AI is changing advertising. Rather than removing people from the process, AI is becoming part of production, helping brands adapt and localise ideas more efficiently. The group considers Coca-Cola’s AI Christmas advertising, PepsiCo adapting Lay’s creative for Walkers in the UK, and why human judgement still matters. There are practical lessons on creator marketing, brand characters, fluent devices and staying consistent. Andrew explains why creators should be treated as creative partners who understand their platforms, not as interchangeable media assets.The discussion then turns to audio and radio advertising. System1 research suggests campaigns using audio can produce stronger business effects, support profit and penetration, and reduce price sensitivity. The group explores sonic branding, jingles and why radio should not be treated only as a short-term performance channel.Attention matters, but it is not the end goal. Andrew explains why marketers need to move from impressions, to attention, and ultimately to the brand memories advertising creates.The episode closes with a practical Q4 playbook for Black Friday, Cyber Monday and Christmas. “Salesmanship” may deliver immediate conversion, but emotional “showmanship” builds memories, demand and pricing power. The lesson: focus on the feels, not only the deals.CHAPTERS03:24 Ritson and Sharp at Cannes04:45 Distinctiveness versus differentiation06:00 Is brand purpose outdated?08:00 Why marketers struggle with consistency11:05 Turning theory into growth13:09 AI, creativity and human judgement16:10 How PepsiCo uses AI in advertising19:05 Why AI was quieter at Cannes19:55 AI avatars and brand characters22:01 Why marketers need to stay the course22:54 When did a campaign become a media flight?24:45 Turning Cannes insights into a Q4 plan25:22 The “Double Double” audio research28:04 Why audio matters30:13 What makes an effective radio ad?32:29 Why radio is more than a performance channel34:00 Storytelling and creating an audio world36:50 Should creators work across every channel?38:00 What System1’s creator research found40:54 Is Q4 the right time for a fluent device?42:06 Moving from attention to brand memory46:36 Can brands be built through Meta and TikTok?48:49 Why brands need to appear early50:02 The Q4 marketing playbook50:43 Make people feel something51:52 Black Friday: deals versus feels52:23 Salesmanship, showmanship and short-term optimisation54:48 What marketers can learn from Amazon56:26 Feels, not deals57:01 Why brands should re-air effective Christmas ads58:00 Consumers do not get bored of good advertisingThis episode was created in partnership with System1. Find out more at system1group.com.Subscribe to That’s What I Call Marketing for more conversations on brand growth, marketing effectiveness and creative strategy.That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 207: Samsung Ads’ Matt Butts on Marketing Science and the Rigour Behind Better Decisions 20.07.2026 25นาที

  Matt Butts, Head of Marketing Science at Samsung Ads Europe, joins That’s What I Call Marketing to discuss marketing science, incrementality, connected TV measurement and why rigorous testing matters more than a positive result. This episode explains how marketers can move beyond convenient metrics, design better experiments and connect advertising activity to meaningful business outcomes. Matt also explores how changing television behaviours are reshaping media planning, audience measurement and the role of connected TV.In this episode, we cover:– Why marketers often measure metrics without questioning whether they matter– The difference between basic A/B testing and genuine incrementality testing– Why the quality of the test matters more than whether the result is positive– How marketing scientists translate complex analysis into commercial decisions– How Samsung Ads measures viewing across linear television, streaming and gaming– Why reported reach can hide significant audience duplication– How incremental reach can reduce media waste and identify missed audiences– The role of connected TV data in advertising planning and measurement– Why marketers need to communicate measurement differently to CMOs, CFOs and media teams– How rigorous measurement helped one advertiser move from zero investment to a seven-figure commitmentMatt argues that marketing science should not simply validate decisions that have already been made. Its role is to challenge assumptions, identify what would have happened without the advertising and give marketers evidence they can confidently use to make better investment decisions.A useful listen for marketers interested in marketing science, advertising effectiveness, connected TV, incrementality, media measurement, experimentation and commercial impact.Timestamps01:16 How Matt found his way into marketing science02:19 How advertising measurement has changed03:27 Are marketers measuring things without knowing why?04:27 Why measurement assumptions must be tested continually05:02 Do marketers know how to test properly?06:00 The limitations of basic A/B testing06:17 Why incrementality is the missing part of marketing testing07:18 The importance of statisticians, data scientists and translation08:13 Matt’s journey to Samsung Ads08:18 What Samsung Ads does09:00 How television viewing behaviour has changed10:18 Balancing audience precision, relevance and scale11:02 Relevance without intrusive personalisation12:19 Samsung Ads’ Total View measurement capability12:36 Audience duplication, incremental reach and missed audiences13:40 Why platform reach figures can be misleading14:06 What a Head of Marketing Science actually does14:40 Building advertiser-specific measurement playbooks15:16 Using measurement to improve future advertising investment15:23 How to explain incrementality to senior business leaders15:41 Why marketers need to understand marketing science17:00 How measurement feeds into marketing mix models17:33 A real example of fixing incomplete advertising data19:00 How a geo test led to a seven-figure investment19:43 Why negative test results should not frighten marketers20:40 Combining scientific rigour with commercial thinking21:51 What comes next for connected TV measurement22:00 Connecting television and mobile data23:30 Why marketing measurement must keep pace with human behaviourThat’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comThanks to the Digital Voice for their partnership https://www.thedigitalvoice.co.uk/That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 206: Nectar360’s Amir Rasekh on Customer Insight, Retail Media and Agentic Commerce 17.07.2026 28นาที

  Amir Rasekh, Managing Director of Nectar360, joins That’s What I Call Marketing to discuss customer insight, retail media, AI-powered measurement and how agentic commerce could change the way people shop.This episode explains how retail media has evolved from loyalty data, targeted coupons and direct mail into a sophisticated, measurable channel spanning in-store, onsite and offsite media.In this episode, we cover:– Why customer insight remains the foundation of effective retail media– How Nectar360 connects loyalty, insight and retail media in one customer-focused system– Why brands hold retail media to a higher measurement standard than traditional channels– How Nectar360 measures incrementality and multi-touch attribution across omnichannel campaigns– How its AI-powered Pollen platform makes campaign planning, creative production and measurement faster– What agentic commerce could mean for retailers, marketers and customer decision-making– Why AI should support better human relationships rather than remove the people involvedAmir also shares early results from Pollen, including 2.5 times more incremental sales from omnichannel campaigns and evidence that retail media can influence the middle and upper parts of the marketing funnel, rather than acting only as a conversion channel.The conversation also explores an important tension for marketers: technology can make retail media simpler, faster and more measurable, but clients still expect strong relationships, expertise and human judgement. A useful listen for marketers interested in customer insight, retail media, marketing measurement, AI in marketing, incrementality, omnichannel strategy and the future of commerce.Timestamps00:00 Introduction01:27 Amir Rasekh’s career in retail and Sainsbury’s04:34 Building an insight-led culture05:00 What Nectar360 does today06:06 Why retail media suddenly became so prominent07:18 The fundamentals of retail media08:52 Why measurement expectations are increasing10:28 Introducing Nectar360’s Pollen platform12:15 Are marketers rigorous enough when testing campaigns?13:33 How AI accelerated retail media technology14:21 AI audience building, creative scoring and production14:38 Cutting creative production from weeks to 90 seconds14:59 Early results from omnichannel retail media16:10 Retail media as a brand-building channel17:05 How customer shopping behaviour is changing18:00 What agentic commerce means for retail20:03 Will consumers shop through ChatGPT and AI agents?22:16 Why physical stores still matter24:00 How Nectar360’s teams are using AI25:16 Building AI literacy across an organisation25:47 Why clients do not want technology to replace people26:04 Closing thoughtsThat’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comThis Cannes Sessions episode is produced in partnership with The Digital Voice.Find out more at: https://www.thedigitalvoice.co.ukThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 205: GumGum’s Pete Wallace on Why Attention Matters More Than Ad Clicks 14.07.2026 22นาที

  What does attention actually tell us about whether advertising is working?Pete Wallace, Managing Director EMEA at GumGum, explains why clicks remain a poor measure of advertising effectiveness and how attention can help marketers connect media exposure with real brand outcomes.Pete shares how GumGum combines contextual signals, attention data, time, device and creative performance to predict the mindset of an audience. He brings this to life through GumGum’s work with the BBC and Havas on *Celebrity Traitors*, where targeting and creative changed as tension and excitement around the programme developed.We also discuss why there is no universal number of seconds that guarantees attention, how creative testing can reveal when branding should appear, and why advertising needs to respect the environment in which it appears.The conversation then moves into privacy, the value exchange between advertising and free content, the problem with ad tech companies using the same language, and why marketers need to ask more difficult questions about the technology behind their media plans.Pete also reflects on moving from agency life into ad tech and leading teams across Europe, Japan and Australia, where different cultures require different approaches to pitching, testing and decision-making.## In this episode, you will learn:* Why attention can be more useful than clicks as a measure of advertising effectiveness* How contextual advertising can predict consumer mindset without relying on personal identity* How GumGum adapted targeting and creative during the BBC’s *Celebrity Traitors** Why every brand may require a different attention benchmark* How creative attention data can improve branding and message placement* Why advertising works best when it respects the surrounding content* How marketers can test ad technology rather than accepting similar-sounding sales pitches* What Pete has learned from leading teams across different international markets## Timestamps01:38 Pete’s journey from media agencies into ad tech03:23 The difference between agency life and working in sales05:33 What GumGum does and how the business has developed06:00 Using data signals to predict consumer mindset06:55 How GumGum worked on the BBC’s *Celebrity Traitors*08:46 Why attention has always influenced media planning09:25 Connecting attention to business and brand outcomes10:21 How GumGum measures attention11:15 Why there is no universal attention benchmark11:23 Using attention data to improve creative execution12:45 Matching advertising to the environment around it13:34 Why brands are asking more questions about ad technology14:33 Where GumGum fits within the modern media plan14:40 Why marketers need greater digital and technical knowledge15:12 Are marketers rigorous enough when testing media?16:00 The problem with every ad tech company sounding the same17:00 Why campaign learning needs to feed into future activity17:42 Leading teams across Europe, Japan and Australia18:23 How culture changes client expectations and ways of working20:01 Balancing global consistency with local flexibility21:23 What international markets can learn from one another*The Cannes Sessions are brought to you in partnership with The Digital Voice.*That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 204: Why Simplicity Wins in Ad Tech with Limelight Founder James MacDonald 10.07.2026 29นาที

  James MacDonald, Founder of Limelight, joins That’s What I Call Marketing to discuss programmatic advertising, building a global ad tech business, AI and why simplicity still matters for marketers today.This episode explores the journey from Fleet Street advertising sales to modern programmatic technology, through a practical conversation about risk, reinvention, customer focus, remote culture and building technology that solves real problems.In this episode, we cover:– What Fleet Street taught James about sales, resilience and asking for the business– Why helping people buy is more powerful than pushing people to buy– How James identified the gap that led to Limelight– Why programmatic advertising still needs simplicity, support and better execution– How Limelight thinks about AI, interoperability and the importance of human judgement– What it takes to build and maintain a strong remote culture across a global teamA useful listen for marketers interested in ad tech, programmatic advertising, AI in marketing, founder stories, sales, customer success, remote teams and building through change.That’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comThis Cannes Sessions episode is brought to you in partnership with The Digital Voice.Find out more at: https://www.thedigitalvoice.co.uk01:38 Starting out on Fleet Street03:19 What early sales teaches you04:35 From eggs to advertising06:27 Helping people buy, not pushing a sale07:04 Mentors, mistakes and learning through failure07:11 Starting again and founding Limelight09:31 Finding the right business partner10:59 Identifying the gap in programmatic12:00 Building the Limelight platform14:00 Taking risks as a founder15:59 Building culture as the company grows16:42 Running a fully remote global business18:17 What Limelight does20:49 How people discover Limelight22:16 Listening to customers and building the product23:33 AI, human judgement and interoperability26:05 Why simplicity matters in technologyThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 203: Julia Linehan on PR, AI Search and Why Amplification Matters 06.07.2026 21นาที

  Julia Linehan, Founder and CEO of The Digital Voice, joins That’s What I Call Marketing to discuss Cannes Lions, the changing role of PR, AI search, trusted sources and why amplification matters for marketers today.This episode explores how brands, agencies and marketing leaders need to think about discoverability in a world where search, AI, content and credibility are all changing at pace.In this episode, we cover:– Why The Digital Voice describes itself as an amplification partner, not a traditional PR agency– How AI search and LLMs are changing the value of trusted, published content– Why consistency, repetition and clear messaging matter more than ever– What it takes to plan properly for Cannes Lions and create real value from the week– How Julia has built a fully remote team with strong culture, energy and trust– Why Cannes needs to stay accessible for students, publishers, creators and smaller businessesA useful listen for marketers interested in PR, brand visibility, AI in marketing, thought leadership, Cannes Lions, agency leadership and the future of discoverability.That’s What I Call Marketing is the podcast for marketers who care about brand, B2B, creativity, effectiveness and the future of the profession.Follow the show for more conversations with CMOs, marketing leaders, agency leaders, professors, authors, thinkers and practitioners.Find more episodes at: https://www.thatswhaticallmarketing.comVisit the Digital voice at https://www.thedigitalvoice.co.uk/That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Singles: The hot hits of June with The World Cup, Spotify, Brew Dog & The Lotto 29.06.2026 30นาที

  In the latest episode of The Singles, Conor is joined by Ed Parkin and Bella Harrison from Tracksuit to dig into four marketing stories where the headlines only tell part of the story.The episode starts with the FIFA World Cup and what it could mean for soccer in the US. Major League Soccer still has a long way to go versus the NFL, NBA and MLB on awareness, but Tracksuit data shows consideration is already moving in the right direction. The conversation gets into younger audiences, affluent consumer skews, regional growth and why feeling “for people like me” matters so much in sports marketing.Then it’s onto World Cup sponsorship. Coca-Cola, Adidas and McDonald’s show what decades of investment can do when brand associations compound over time, while Mengniu shows how sponsorship can still create warmth for a lesser-known brand.The team also discuss Spotify’s temporary 20th anniversary logo, the backlash it received, and whether marketers sometimes overreact when a strong brand plays with its distinctive assets. With 88% awareness and very strong consideration, Spotify has more room to experiment than most.BrewDog is next. Once valued at £2bn and now sold for £33m, it is a reminder that awareness can remain even when consideration, usage and preference are falling. The discussion also looks at James Watt’s new brand, Second Best, and whether founder-led challenger energy can travel from one brand to another.Finally, the episode turns to the Irish National Lottery ad controversy, after its new work closely followed a New Zealand Lottery ad scene for scene. The question is not whether the insight worked. It did. The question is what happens when inspiration becomes imitation.Tracksuit University is also featured in the episode, including how it helps marketers make the case for brand in a more finance-friendly way.Get 20% off Tracksuit University with the discount code: That’s What I Call MarketingVisit: university.gotracksuit.comIn this episode:00:00 Introduction01:24 Tracksuit University and making brand finance-friendly02:48 The FIFA World Cup and soccer in the US03:47 MLS awareness, consideration and growth potential05:25 Younger audiences, affluent consumers and regional skews06:49 Why relevance matters in sports marketing09:02 World Cup sponsorship and long-term brand investment13:00 Spotify’s 20th anniversary logo backlash16:31 Why Spotify has earned the right to play with its assets18:21 BrewDog’s sale and brand decline20:01 Trust, relevance and the erosion of BrewDog’s core audience21:01 Second Best and the future of founder-led brands23:33 The Irish National Lottery ad controversy26:45 Distinctiveness, copying and creative shortcuts29:07 Tracksuit University discount detailsThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Cannes Sessions - TWICM X The Uncensored CMO 27.06.2026 6นาที

  Jon Evans (Uncensored CMO) on Going Solo: Sponsorship, Podcasting as Networking & Cashflow RealityConor Byrne chats with Jon Evans (Uncensored CMO) about leaving the CMO track to run his podcast full time, using sponsorship to fund the work and turning “being good at talking” into a career. Jon explains why podcasting is a powerful networking tool—CMOs often decline coffee but say yes to being a guest—and how it accelerates learning by speaking to experts weekly. He also shares the less glamorous surprises of working for yourself: contracts, running a business properly, cashflow, and the difficulty of getting paid on time while supporting a team. Jon stresses that success is a long grind—“seven years to have an overnight success”—and that consistency and compounding effort are what make creator-led media businesses work in marketing.That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Cannes Sessions Day 4 - Daily Round Up 25/06/2026 25.06.2026 28นาที

  In this episode of the Cannes Sessions, Conor Byrne takes us through another packed day on the Croisette, starting with the CMOs in the Spotlight session featuring Jill Kramer of Mastercard, Michelle Klein of Westpac, Manuel “Manolo” Arroyo of The Coca-Cola Company, and Suhayl Limbada CMO of KFC India. There were big themes running through the day: how legacy brands stay useful, why marketers need to understand the P&L, what happens when creativity meets commercial pressure, and why the best brands do not throw away their distinctive assets just because the world has changed. There is also a brilliant conversation with Maddy Cooper, Founder and CEO of Flourish, on how AI can help marketers in regulated sectors get work to market faster without creating a compliance nightmare. That matters because the future of marketing is not just more content, more formats and more channels. It is whether brands can still make sharp, responsible, commercially useful work at the speed the market now demands. The Digital Voice team were also out on the Croisette speaking to marketers including Langton McCombe from Particular Audience, Rory McDonald from Market Media at The Warehouse Group, and Alex Springer from OpenAttribution.org about retail media, incrementality, AI, ROAS, creativity, and what Cannes is really for and James Taylor CEO of Particular Audience.And, of course, there was a big moment for Ireland, with Heineken’s The Pub That Refused To Die winning a Grand Prix, plus a look ahead to the Cannes Young Lions results where Darragh Spain and Fardosa Flanagan from 123.ie represented Ireland in the Young Marketers category along with lots of amazing talent representing Ireland.01:18 – CMOs in the Spotlight: Mastercard, KFC India, Westpac and Coca-Cola02:01 – Why Mastercard is re-examining the Priceless platform03:14 – KFC, Gen Z, universal truths and the role of the Colonel04:19 – Westpac, jingles, legacy brands and speaking the language of the CFO05:14 – Coca-Cola, creativity, behaviour and why great teams matter more than big budgets11:28 – Spending time with Jonnie Cahill and the value of generous senior marketers15:03 – Maddy Cooper on Flourish, AI, compliance and regulated marketing18:29 – Inside the Cannes Lions work exhibition21:00 – Ireland’s Grand Prix moment for Heineken23:58 – Langton McCombe on retail media, commerce media and incrementality26:32 – Rory McDonald on creativity, ROAS and business outcomes29:54 – Alex Springer on attribution, AI, influence and the future of content34:26 – Final reflections from Cannes Sessions 2026Thanks to The Digital Voice for partnering on the Cannes Sessions.Find out more:The Digital Voice: thedigitalvoice.co.ukFlourish: flourishingworld.comThat’s What I Call Marketing: follow the podcast for more conversations with the people shaping modern marketing.That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Cannes Sessions Day 3 - Daily Round Up 24/06/2026 24.06.2026 21นาที

  Cannes Lions Day 3: Moloco CMO Paul Darcy on AI Disruption, Brand vs Performance + Festival Voices & Award HighlightsOn day three of the Cannes Lions Festival of Creativity, host Conor Byrne records The Cannes Sessions in partnership with The Digital Voice and interviews Paul Darcy, CMO of Moloco, fresh off an Adweek panel on how AI and LLM-driven consumer behavior are disrupting digital brands and acquisition channels. Darcy discusses the growing importance of brand as a signal to LLMs, the rising opportunity cost and measurement challenges of brand media versus increasingly optimized performance marketing (including CTV and in-app video), and Moloco’s focus on expanding modern performance surfaces. He also summarizes Moloco and BCG’s report on AI disruption by industry, highlighting discovery and customer-relationship durability, and notes AI overviews reducing clicks. The episode also features Cannes attendee perspectives (Amir Rasekh of Nectar 360, Beatrice Bordel Grant, Pauline Yoo from Samsung Ads, and Max from Adnormally) and Conor’s press-room roundup of select Cannes Lions winners.00:00 Welcome to Cannes01:15 Meet Paul Darcy01:39 AI Disrupts Brands02:43 Brand vs Performance04:29 Performance as Brand05:19 Fixing Ad Inefficiency06:44 Moloco Growth Mission07:19 BCG Disruption Report10:33 Digital Voice Street Chats10:56 Nectar 360 Goals11:50 Amazon Port Surprise14:24 Samsung Ads Highlights16:12 Networking at Cannes17:34 Press Room Winners20:07 Wrap and TomorrowThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Cannes Sessions Day 2- Daily Round Up 23/06/2026 23.06.2026 24นาที

  Cannes Lions 2026 Day 2: Google’s Paul Limbey on AI Transformation, LinkedIn Creators & Heineken’s Bronze LionOn day two at Cannes Lions 2026 (Tuesday, 23 June), host Conor Byrne recaps a busy schedule at Brand Tech Beach, including an interview with Natasha Wallace to be released later in the summer with The Digital Voice. He doorstops Google’s Paul Limbey, who warns against the “double shift” of giving top performers both day jobs and transformation work, highlights the rise of forward-deployed roles backed by major programs from Google Cloud, Anthropic and OpenAI, and explains his upcoming leadership fable The Frog in a Sock (out early July) about organizational constraints like workflows, approvals and pilot obsession; he also argues for product-minded scaling, better performance metrics for transformation, and repeated communication. At the System1 party, Conor discusses talks from Andrew Tindall, Mark Ritson and Jon Evans, chats with creator Henry about high-effort LinkedIn video, and interviews Jon Evans on going full-time with Uncensored CMO. Fiona shares Heineken Ireland’s Bronze Lion wins for The Pub That Refused To Die, while Digital Voice street interviews cover AI, retail media, and creators seeking long-term brand partnerships.00:00 Day Two Kickoff01:02 Paul Limbey from google01:28 Ending The Double Shift05:00 Frog In A Sock05:50 Scaling Beyond Pilots06:45 Performance And People08:07 Repeat To Lead Change09:31 System1 Party Recap10:35 Henry Hayes On LinkedIn Comedy14:45 Jon Evans Goes Solo20:54 Heinekens Bronze Lion with Fiona Curtin23:19 Croisette Street InterviewsThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  The Cannes Sessions - Daily Round Up 22/06/2026 22.06.2026 22นาที

  Cannes Lions 2026 Day 1: Young Lions Kickoff, AI Takes Over the Croisette & Early WinnersOn day one of Cannes Lions 2026, host Conor Byrne covers the Young Lions competition as teams prepare for a 24-hour brief, and shares highlights from meetings and sessions across the festival. He recaps a coffee catch-up with Karen Nelson-Field and plans to feature her on the podcast, then reports recurring Cannes themes around AI, including agentic AI in ad tech and the importance of transparency and human-in-the-loop control discussed by Limelight leaders. From Adweek House, he notes talks on moving at “the speed of now,” AI enabling human connection (including Grindr and TD Bank), and sponsorship as a marketing lever. He also shares early Lions winners across Creative B2B and health categories, and summarizes research from WARC, Jellyfish, and Inseed on how creativity performs differently for humans versus LLMs.00:39 Young Lions Kickoff01:24 Coffee With Karen Nelson-Field02:19 Limelight on AI Transparency04:48 Adweek House Highlights06:31 Early Lions Winners Roundup07:59 Creativity in an LLM World12:21 Oshri on Limelight US Growth14:46 Ritson vs Sharp Debrief with Marc & V from the Sleeping Barber PodcastThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 195: LinkedIn's Ty Heath on why she will defend brand to the death 15.06.2026 49นาที

  “I will defend brand to the death.” Ty Heath, Global Director of Thought Leadership at LinkedIn and Jury President for the B2B Creative category at Cannes Lions 2026, joins Conor Byrne on That’s What I Call Marketing for a conversation about B2B marketing, brand building, AI search, thought leadership, creativity and the future of buying decisions.Ty has helped shape some of the most influential thinking in modern B2B marketing through The B2B Institute at LinkedIn, including work on the 95/5 rule, brand and demand, buying committees, B2B creativity and the emotional nature of business decision-making.In this episode, Ty shares her journey from high-performance athletics to Google, Nestlé, IBM and LinkedIn, and explains why the lessons of elite sport still shape how she thinks about leadership, resilience and long-term practice. The conversation then moves into some of the biggest questions facing marketers today. What changes when buyers use AI tools and LLMs to build their shortlists? How should brands think about visibility, authority and credibility in an AI-assisted search world? Does gated content still make sense? Why does brand still matter when algorithms and AI tools are influencing discovery? And what will Ty be looking for as Jury President of the B2B Creative Lions at Cannes Lions 2026?This episode is part of the Cannes Sessions, sponsored by The Digital Voice, the amplification agency working with leading ad tech and martech companies globally. The Digital Voice helps brands show up across the full mix, from global press and thought leadership to content, social, events and creative, including major moments like Cannes Lions.What you will learn:Why Ty Heath says she will “defend brand to the death”How B2B marketing moved beyond rational messaging into emotional decision-makingWhy The B2B Institute focused on what does not change, not just what is changingHow the 95/5 rule helped reframe long-term B2B growthWhy buying committees need to feel safe before they say yesWhat AI search and LLMs mean for B2B discoverabilityWhy authority, credibility and reputation now matter moreHow brands can be visible to buyers and surfaced by AI toolsWhy gated content can create a trade-off between lead capture and reachHow employee and executive voices can build trust at scaleWhat Ty will be looking for in B2B creative work at Cannes Lions 2026Why B2B creativity is finally getting the attention it deservesTimestamps:03:03 – From elite athletics to marketing leadership10:51 – Google, Nestlé, IBM and finding a path into marketing15:20 – Why words, language and communication carry responsibility17:52 – The emotional reality of B2B decision-making18:57 – Building The B2B Institute and changing B2B marketing21:55 – Brand and demand, the 95/5 rule and long-term growth23:18 – AI, LLMs and the changing future of discoverability27:42 – Buying committees, buyability and making decisions feel safer30:36 – The gated content debate35:14 – Why brand still matters in an AI-assisted world38:58 – Employee voices, executive presence and B2B credibility43:23 – Cannes Lions 2026 and the rise of B2B creativityListen to more episodes of That’s What I Call Marketing for conversations with leading marketers, CMOs, founders, strategists and creative thinkers on brand, effectiveness, creativity, marketing leadership and the future of the industry.#B2BMarketing #BrandBuilding #TyHeath #LinkedIn #TheB2BInstitute #CannesLions #B2BCreativity #MarketingEffectiveness #ThoughtLeadership #AIsearch #LLMSEO #GEO #BrandAndDemand #MarketingLeadership #ThatsWhatICallMarketingThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 194: Former Dove CMO Alessandro Manfredi on Why Marketing Is Losing It's Professionalism 08.06.2026 49นาที

  Former Dove CMO Alessandro Manfredi joins That’s What I Call Marketing to discuss Dove Real Beauty, brand fundamentals, AI, creative effectiveness and why marketing may be losing some of its professionalism. Alessandro spent 28 years at Unilever and played a major role in the growth of Dove, one of the most famous examples of long-term brand building in modern marketing. In this conversation, he explains why Dove’s success was not built on purpose alone, but on product quality, emotional connection, research, innovation, communication architecture and strategic rigour. Thanks to the Marketing Society of Ireland for organising this event. Tracksuit cares deeply about marketing professionalism and have introduced Tracksuit University to close the gap between Marketing and the C Suite and you can get 20% Off with an exclusive TWICM Discout - use the code thatswhaticallmarketing at https://university.gotracksuit.com/This episode is for marketers, CMOs, brand leaders, strategists and agency teams who want to understand what it really takes to build brands that last.What you will learn:Why marketing is losing some of its professionalism and trainingHow Dove Real Beauty moved the brand from product love to emotional connectionWhy “people don’t buy beautiful ideas” without strong products behind themWhat Alessandro means by brand fundamentalsWhy AI is powerful for execution, but not a replacement for strategyHow CMOs can reclaim strategic influence without making it a power grabWhy brands need to shape culture rather than chase trendsHow purpose can work when it is grounded in a real human tensionWhat smaller marketing teams can learn from Dove’s approach to creativity, insight and rigourChapters:03:35 From academia to Unilever and Dove06:22 The origins of Dove Real Beauty09:37 Why marketing is losing strategic discipline12:03 How Dove grew over 20 years14:23 Research, insight and emotional connection19:30 Why people do not buy beautiful ideas alone20:41 Brand fundamentals and communication architecture22:54 Why AI is not strategy24:32 Working with agencies and strategic planners25:48 The three elements of bulletproof brand fundamentals29:34 Purpose, North Star and shaping culture33:09 Creative effectiveness: culture, talent and rigour36:50 What smaller marketing teams can learn from Dove37:26 Handling criticism of Real Beauty39:04 Social media, mental health and marketers’ responsibility41:23 Life after Dove and Unilever44:37 Where to find Alessandro ManfrediGuest: Alessandro ManfrediHost: Conor ByrnePodcast: That’s What I Call MarketingFind out more about Alessandro Manfredi: aleikigai.comLearn more about Tracksuit: gotracksuit.comSubscribe for more conversations with leading marketers, CMOs, brand builders, strategists and creative leaders. https://www.thatswhaticallmarketing.com/#Marketing #BrandBuilding #Dove #RealBeauty #CMO #BrandStrategy #CreativeEffectiveness #AIInMarketing #Unilever #MarketingLeadership #PurposeMarketing #BrandFundamentals #ThatsWhatICallMarketingThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 193: How Tourism Australia Became One of the World’s Strongest Brands 01.06.2026 49นาที

  Tourism marketing often gets reduced to beautiful beaches, drone shots and generic aspiration. Susan Coghill has spent years proving that isn’t enough.In this episode of That’s What I Call Marketing, Conor sits down with the CMO of Tourism Australia to explore how one of the world’s most recognisable destination brands thinks about salience, creativity, distinctive assets and long-term brand building in an increasingly competitive global market.Susan shares the story behind Tourism Australia’s hugely successful “Come and Say G’Day” platform, why Ruby the Kangaroo became such a powerful brand asset, and how the organisation balances consistency with freshness across markets including the US, UK and China.The conversation also explores Susan’s fascinating career journey from working at Apple during the “Think Different” era, including delivering creative work directly to Steve Jobs in Hawaii, through to leading one of the most admired tourism brands in the world.Along the way, they discuss:Why Australian marketers consistently punch above their weight globallyThe role of salience and mental availability in destination marketingWhy tourism brands often fall into category samenessThe importance of distinctive assets like Ruby the KangarooHow Tourism Australia approaches talent partnerships with figures like Nigella Lawson and Robert IrwinWhat modern tourism marketing can learn from entertainment and social mediaHow AI discoverability is changing brand strategy and search behaviourWhy consistency compounds in marketingThis is a conversation about much more than tourism. It is really about how brands stay memorable in a crowded world.07:40 – Working during Apple’s “Think Different” era & meeting Steve Jobs14:05 – Moving from agency life to brand side16:20 – Why Tourism Australia is “the best job in the world”18:00 – Why Australian marketers punch above their weight20:15 – Escaping tourism marketing clichés22:10 – Building the “Come and Say G’Day” platform24:45 – Talent strategy, Robert Irwin and Nigella Lawson29:30 – How Tourism Australia thinks about salience and consideration32:10 – Competing without the biggest budget35:00 – Social media, TikTok and destination storytelling38:20 – The creation of Ruby the Kangaroo42:40 – AI discoverability and the future of search45:20 – Why tourism marketing matters economically and culturallyA huge thank you to our partners at Tracksuit for supporting the podcast.You can listen to more episodes of That’s What I Call Marketing here:That’s What I Call MarketingThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 192: LinkedIn’s CMO on why Marketers Need a GM Mindset with Jessica Jensen 25.05.2026 41นาที

  Jessica Jensen is the CMO of LinkedIn, but this conversation goes far beyond platform strategy or social media trends.In this episode of That’s What I Call Marketing, Jessica joins Conor Byrne for a deep conversation about what modern marketing leadership actually looks like inside one of the world’s biggest technology companies.From studying Japanese and living in Tokyo, to starting a business during the 2008 financial crisis, to leading global marketing teams across Silicon Valley, Jessica shares the experiences that shaped her approach to marketing, creativity, leadership and growth.They explore why marketers need a GM mindset, how LinkedIn thinks about trust and brand building, why AI is changing career development, and what separates marketers who stay relevant from those who get left behind.Jessica also explains:– Why most marketing messaging is forgettable– Why marketers should learn finance, product and sales– How LinkedIn manages global marketing across multiple business units– Why human networks matter even more in the AI era– The real tension between global scale and local market needs– What CMOs actually measure internally– Why humour and humanity matter in B2B marketingIf you’re a CMO, marketing leader, brand strategist, or someone trying to build a long-term marketing career in the age of AI, this episode is packed with practical insight.Timestamps00:00 Intro02:25 How Jessica accidentally inspired the podcast03:40 Learning Japanese & living in Tokyo05:45 Startup failure & “Mama had to go get a job”07:00 Discovering marketing at Facebook08:40 Bringing humour into LinkedIn marketing10:55 The difference between LinkedIn & Indeed12:30 Why personal brands matter more in AI13:40 Is organic reach on LinkedIn getting harder?15:05 Managing complexity as LinkedIn’s CMO18:00 Running global marketing across 20+ markets22:05 Breaking down silos inside large organisations26:20 What Jessica actually measures as a CMO28:15 Why marketers need a GM mindset30:20 Why marketers should “wear lots of sweaters”32:00 Jessica’s warning for marketers ignoring AI35:20 The skills marketers need in 202637:45 What prepared Jessica to become LinkedIn’s CMO39:00 Final reflections on leadership & humanitySubscribe for more conversations with the world’s leading CMOs, founders, strategists and creative leaders.Listen to the podcast:Spotify: https://open.spotify.com/show/7MXhujDpTzbSRRbyQFgdWpAcast: https://shows.acast.com/thats-what-i-call-marketingFollow Conor Byrne on LinkedIn for more marketing analysis and commentary.Brought to you by TracksuitTracksuit is the always-on brand tracking platform helping marketers understand brand health, measure impact, and make better decisions over time.👉 https://gotracksuit.com#Marketing #CMO #LinkedIn #ArtificialIntelligence #BrandStrategy #B2BMarketing #MarketingLeadership #PersonalBrand #FutureOfWork #DigitalMarketingThat’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.
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  TWICM 191: How a bank CMO builds trust with Laura Lynch 18.05.2026 41นาที

  Banking is one of the hardest categories in marketing.Trust is fragile. Customer expectations are shaped by every app on their phone, not just other banks. And every interaction has the potential to redefine the relationship.In this episode of That’s What I Call Marketing, Conor Byrne sits down with Laura Lynch, CMO of Bank of Ireland, to explore what it actually means to build a modern banking brand in 2026.Laura takes us inside Bank of Ireland’s recent brand transformation, including the thinking behind the new “Right With You” platform, the role of customer experience in shaping strategy, and why the bank deliberately avoided category clichés in its latest advertising work.The conversation also explores:Why Laura stepped out of traditional marketing roles before becoming CMOHow customer trust is rebuilt after the banking crisisThe balance between AI, personalisation and human connectionWhy marketers can become too focused on attribution and performance metricsThe challenge of creating distinctive advertising in regulated categoriesHow Bank of Ireland uses customer insight, segmentation and CX to shape growthThe role of leadership, resilience and timing in building a marketing careerLaura also shares the inside story behind Bank of Ireland’s latest campaigns, including the strategic use of humour, movie references, and why every line, casting decision and creative choice was intentionally designed to create distinction.For marketers working in financial services, regulated industries, or legacy brands navigating change, this is a fascinating look at how modern brand building actually works inside one of Ireland’s most important organisations.Timestamps:00:00 – Why trust in banking has to be earned every day02:00 – Laura Lynch’s path to becoming CMO of Bank of Ireland06:30 – Leaving traditional marketing to build customer experience capability10:00 – Going “all in” to land the CMO role13:00 – Leadership, intensity and avoiding groupthink16:30 – The reality of leading marketing inside a major bank18:00 – Rebuilding customer trust after the banking crisis20:00 – Why banking competition has fundamentally changed21:30 – Inside Bank of Ireland’s new brand strategy24:00 – Building “Right With You” with customers and colleagues27:00 – Why the strategy had to stretch the organisation29:00 – The making of the new Bank of Ireland advertising32:00 – Using humour to talk about fraud and financial confidence35:00 – Creating distinctive work in a regulated category37:00 – AI, personalisation and the future of marketing teams39:00 – Why performance marketing alone is not enoughBrought to you by TracksuitTracksuit is the always-on brand tracking platform helping marketers understand brand health, measure impact, and make better decisions over time.👉 https://gotracksuit.comListen / Follow That’s What I Call Marketing:🎧 Spotify: https://open.spotify.com/show/7MXhujDpTzbSRRbyQFgdWp📩 Email: thatwhatswhatIcallmarketing@gmail.comSubscribe for weekly conversations with leading marketers.That’s What I Call Marketing is where marketers come for real conversations about brand, B2B, creativity, effectiveness and the future of the profession.Hosted by Conor Byrne, the show features conversations with CMOs, marketing leaders, agency leaders, authors, thinkers and practitioners about what good marketing looks like in practice.Listen, follow and find more episodes at: https://www.thatswhaticallmarketing.comConnect with Conor on LinkedIn: https://www.linkedin.com/in/conorbyrneirl/If you enjoy the show, please follow, subscribe and leave a review. It helps more marketers find the conversations. Hosted on Acast. See acast.com/privacy for more information.