HR Unlocked with Lisa Oakley

Epizódok

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  Sandy Hall - Recognition | ADHD, Neurodiversity & Rethinking How We Lead 14.09.2026 40p

    What changes when we stop asking people to fit into the workplace and start asking how the workplace can help different people succeed?In this episode of HR Unlocked, Lisa Oakley sits down with Sandy Hall, founder of Recognition, to explore neurodiversity, ADHD, leadership and the experiences that shaped Sandy's work. Sandy shares how her own ADHD diagnosis, alongside her son's diagnosis 23 years ago, ultimately led her to research, experiment and develop a practical way of understanding the ADHD brain. She explains why the idea that people can simply leave their personal selves at the door when they come to work does not reflect reality, particularly for people who spend significant energy masking. At the centre of the conversation is Sandy's Star Map, built around what she calls the "tips and the dips". She explores hyperfocus and scatteredness, precognition and impulsivity, creativity, adaptability and masking, and what she calls second sight. At the centre sit values and purpose, which Sandy describes as the source of a person's energy. Lisa and Sandy also explore the role leaders play in recognising strengths, the power of genuine encouragement, Sandy's approach to building positivity and her preference for anti-fragility over resilience. The conversation finishes with a look at the next generation of leaders and why Sandy believes leadership is not something we ever fully master, but a lifelong practice. What You'll Learn How Sandy's own experience with ADHD shaped her work and her book Why masking can be so limiting and exhausting Sandy's Star Map and the "tips and dips" of ADHD How hyperfocus can become a workplace strength Why pattern recognition can also show up as impulsivity The relationship between creativity, adaptability and neurodiversity Why understanding your own strengths and challenges can help you navigate work How leaders can become more intentional about encouragement Why Sandy prefers the idea of anti-fragility to resilience The importance of acknowledging vulnerability and asking for support Why younger generations give Sandy hope for the future of work How leadership is shifting away from command and control Why self-awareness, curiosity and continual learning matter for leaders The impact a specific, genuine word of encouragement can have on someone's career Key Takeaways Neurodiversity is not simply about accommodating challenges. It is also about recognising and enabling strengths. The same ADHD trait can have both a "tip" and a "dip", depending on the person, task and environment. Understanding how you work allows you to adapt intentionally rather than constantly trying to fit someone else's mould. Great leaders recognise what people are good at and tell them. Vulnerability and strength are not opposites. Growth can begin with acknowledging where support is needed. Leadership is increasingly about creating the conditions for people to contribute their best thinking. Curiosity, authenticity and self-awareness are becoming increasingly important leadership capabilities. Sometimes one person recognising your strengths can change the direction of your career. About Sandy Hall Sandy Hall is the founder of Recognition, a boutique consultancy supporting fast-growth businesses with leadership, People & Culture, talent strategy and neuro-inclusive workplace practices. She brings experience across HR, talent, engagement and leadership development and holds a Master's in Education focused on career counselling. Sandy is also an ADHD coach and neurodiversity advocate, co-founder of the Hall and Hutch Podcast, and an author whose work draws on both research and her lived experience with ADHD. Why This Episode Matters As workplaces become more aware of neurodiversity, the challenge is moving beyond awareness towards understanding what different people actually need to perform at their best. Sandy's Star Map offers a different lens. Rather than viewing ADHD characteristics only through their challenges, it encourages people to understand both their "tips" and "dips", recognise when each appears and build environments and support systems that allow them to succeed. For HR professionals and leaders, the conversation is also a reminder that leadership is deeply human. People remember the leaders who saw something in them, encouraged them and gave them the confidence to recognise their own strengths. Resources & Links Recognition: https://www.recognition.co.nz/ Hall and Hutch: https://www.youtube.com/@hallandhutch Sandy Hall: https://www.linkedin.com/in/sandy-hall-recognition/ Sandy's book 'Hyperfocused': https://lnkd.in/eJY_v2-b HR Unlocked: https://linktr.ee/hrunlockedSee omnystudio.com/listener for privacy information.
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  Margo Thomas - Sime Motors - CPO | Human Leadership in an AI World 09.09.2026 47p

  How can leaders embrace AI and rapid change without losing the human connection that drives great workplaces? In this episode of HR Unlocked, Lisa Oakley sits down with Margo Thomas, Chief People Officer at Sime Motors, to explore leadership, trust, organisational culture, and the evolving role of HR in today's workplace. Drawing on more than two decades of experience across education, banking, technology, manufacturing, distribution, and automotive, Margo shares practical insights into leading with authenticity, building high-trust teams, and helping organisations balance commercial performance with genuine care for people. From leadership vulnerability and relationship building to AI, commercial acumen, career development, and the future of HR, this conversation explores why people professionals need to spend less time behind their desks and more time understanding the people and businesses they support. The discussion also explores the importance of intuition in leadership, coaching future HR professionals, navigating difficult conversations with empathy, and why curiosity, courage, and connection remain some of the most valuable capabilities for the future of work. What You'll Learn Why human connection remains HR's greatest strength How AI should enhance, not replace, leadership The importance of building high-trust relationships Why HR professionals need to spend time in the business, not just behind a screen How commercial understanding strengthens People & Culture leadership The value of vulnerability and authenticity in leadership Why curiosity and saying "yes" create career opportunities How to coach leaders through difficult conversations with empathy The importance of balancing policy with sound judgement Practical advice for building a successful HR career Key Takeaways Great leadership starts with trust, authenticity, and genuine relationships. Technology should strengthen human connection, not replace it. HR creates the greatest value when it understands the commercial realities of the business. Strong leaders balance empathy with sound judgement. Curiosity and continuous learning accelerate career growth. High-performing HR professionals spend time where the work happens. Leadership becomes stronger when people feel trusted, supported, and challenged. Organisations succeed when people and business outcomes are considered together. About Margo Thomas Margo Thomas is Chief People Officer at Sime Motors, where she leads the organisation's People & Culture strategy across leadership, organisational capability, employee experience, and workforce development. With more than 20 years of HR leadership experience spanning education, banking, telecommunications, technology, manufacturing, distribution, and automotive, Margo is passionate about building high-performing teams, developing leaders, and creating workplaces where people feel connected, trusted, and empowered to succeed. Why This Episode Matters As organisations embrace AI, flexible work, and increasing workplace complexity, leaders face the challenge of maintaining meaningful human connection while delivering commercial outcomes. This episode provides practical insights into how People & Culture leaders can build trust, strengthen leadership capability, and create workplaces where technology supports, rather than replaces, authentic relationships. Whether you're an HR professional, executive, business owner, or people leader, Margo offers practical advice for leading with empathy, commercial awareness, and purpose. Resources & Links Sime Motors: https://www.simemotors.co.nz/ Connect with Margo Thomas on LinkedIn: https://www.linkedin.com/in/margo-thomas-567ba04/ See omnystudio.com/listener for privacy information.
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  Nicola Taylor - Tax Traders & Taxi | Innovation, Leadership & Building Better Cultures 07.09.2026 49p

  What separates genuinely innovative organisations from those that simply talk about innovation? In this episode of HR Unlocked, Lisa Oakley sits down with Nicola Taylor, co-founder of Tax Traders and Taxi, to explore organisational culture, innovation, leadership, and the mindset required to build businesses that continually evolve. Drawing on her experience building successful fintech companies, Nicola shares practical insights into creating cultures where experimentation, curiosity, belonging, and psychological safety drive better decisions and stronger business outcomes. From productive failure and behavioural values to leadership, recruitment, AI, feedback, and continuous improvement, this conversation challenges many of the common assumptions about innovation. Nicola explains why innovation is built through disciplined experimentation rather than random ideas, why leaders should ask better questions instead of having all the answers, and how organisations can intentionally design cultures where people feel empowered to contribute their best thinking. The discussion also explores how belonging starts long before an employee's first day, why feedback should be celebrated rather than feared, and how removing ego from decision-making allows organisations to learn faster and perform better. What You'll Learn Why innovation requires discipline as much as creativity The difference between productive and unproductive failure How psychological safety differs from comfort Why belonging begins before an employee's first day How behavioural values create stronger organisational cultures The role curiosity plays in leadership and innovation Why leaders should ask better questions instead of providing all the answers How experimentation drives continuous improvement The importance of feedback, reflection, and lifelong learning How AI and technology can support, rather than replace, human capability Key Takeaways Innovation is built through disciplined experimentation, not random ideas. Psychological safety allows people to contribute without fear, even when conversations are uncomfortable. Great cultures are intentionally designed through everyday behaviours. Strong leaders create environments where others can succeed. Curiosity and feedback accelerate learning and better decision-making. Behavioural values are more powerful than aspirational statements. Belonging strengthens engagement, confidence, and performance. Technology will continue to evolve, but human judgement, empathy, and creativity remain essential. About Nicola Taylor Nicola Taylor is the co-founder of Tax Traders and Taxi, two award-winning New Zealand fintech businesses transforming the way organisations manage tax and business funding. Passionate about innovation, entrepreneurship, and building exceptional workplace cultures, Nicola is recognised for challenging conventional thinking around leadership, organisational design, and business growth. She is a strong advocate for creating environments where curiosity, experimentation, and continuous learning enable both people and organisations to thrive. Why This Episode Matters As organisations navigate rapid technological change, AI, and evolving workforce expectations, creating innovative cultures has become a critical leadership capability. This episode provides practical insights into how leaders can intentionally design workplaces where people feel safe to experiment, challenge ideas, learn from failure, and contribute their best thinking. Whether you're an HR professional, business owner, executive leader, or entrepreneur, Nicola offers practical ideas for building cultures that are innovative, resilient, and ready for the future. Resources & Links Tax Traders: https://www.taxtraders.co.nz Taxi: https://www.gotaxi.co.nz/ Connect with Nicola Taylor on LinkedIn: https://www.linkedin.com/in/nicola-raffills-taylor/ See omnystudio.com/listener for privacy information.
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  Samantha Ford & Heather Phillips - Awanui | Strategy, Leadership & Leading Organisational Change 02.09.2026 49p

  How do organisations successfully align people, strategy, and communication to create meaningful change? In this episode of HR Unlocked, Lisa Oakley sits down with Samantha Ford, Chief People Officer, and Heather Phillips, Chief Strategy Officer at Awanui to explore the unique partnership between People & Culture and Strategy, and why organisational success depends on both functions working together. Leading across one of New Zealand's largest healthcare providers, Samantha and Heather share practical insights into executive leadership, organisational strategy, digital transformation, workforce capability, communication, and leading through complexity in a highly regulated environment. From building executive alignment and developing future leaders to AI, change management, collective bargaining, pay equity, and creating purpose-driven cultures, this conversation explores what it takes to lead organisations where strategy is translated into meaningful action through people. The discussion also explores why communication is far more than simply sharing information, how leaders can create buy-in for organisational change, and why purpose, curiosity, and strong relationships remain essential leadership capabilities in an increasingly digital world. What You'll Learn Why strategy and People & Culture should work hand in hand How organisations can successfully lead large-scale change Why communication is about understanding, not simply delivering messages The importance of bringing people with you through transformation How executive teams create alignment around long-term strategy Why purpose drives engagement and organisational performance The leadership capabilities organisations need for the future of work How AI and digital fluency are changing workforce capability Lessons from pay equity, collective bargaining, and stakeholder communication Why curiosity, adaptability, and relationship-building remain critical leadership skills Key Takeaways Great strategy only succeeds when people understand and believe in it. Leadership requires clear communication, patience, and long-term thinking. Organisational change is most successful when leaders meet people where they are. Digital capability is important, but human connection remains a competitive advantage. Executive leadership is strongest when complementary perspectives work together. Purpose helps people stay engaged through periods of uncertainty and change. Commercial realities and people outcomes must be balanced through honest conversations. Strategy, culture, leadership, and communication are inseparable drivers of organisational success. About Samantha Ford Samantha Ford is Chief People Officer at Awanui, where she leads the organisation's national People & Culture strategy across leadership, organisational capability, workforce planning, employee relations, remuneration, and HR systems. With experience across multiple industries, Samantha is passionate about developing leaders, modernising HR, leading organisational change, and building workplaces where people and strategy work together to achieve meaningful outcomes. About Heather Phillips Heather Phillips is Chief Strategy Officer at Awanui, leading enterprise strategy, corporate affairs, brand, communications, stakeholder engagement, and organisational transformation. With a background spanning communications, digital strategy, corporate affairs, and executive leadership, Heather specialises in helping organisations create clarity, align people behind strategy, and build long-term organisational capability. Why This Episode Matters As organisations navigate AI, workforce transformation, increasing complexity, and rising expectations of leaders, strategy can no longer exist separately from people. This episode provides practical insights into how executive teams can align strategy, communication, leadership, and organisational culture to create sustainable change. Whether you're an HR professional, executive leader, business owner, or people manager, Samantha and Heather offer valuable lessons on leading organisations through complexity while keeping people connected to purpose and performance. Resources & Links Awanui: https://awanuigroup.co.nz/ Connect with Samantha Ford on LinkedIn: https://www.linkedin.com/in/samanthalouiseford/ Connect with Heather Phillips on LinkedIn: https://www.linkedin.com/in/heatherphillipsnz/See omnystudio.com/listener for privacy information.
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  Monica Ayers - NZ Post | Transformation, Workforce Capability & Leading Through Change 31.08.2026 49p

  How do organisations evolve without losing what already makes them successful? In this episode of HR Unlocked, Lisa Oakley sits down with Monica Ayers, Chief People Officer at New Zealand Post, to explore leadership, organisational transformation, workforce capability, and the realities of leading people strategy inside one of New Zealand’s most recognised organisations. With experience spanning insurance, local government, and large-scale operational environments, Monica shares practical insight into redesigning operating models, navigating strategic change, and preparing organisations for the future of work. From balancing legacy systems with innovation to building workforce capability in rapidly changing environments, this conversation explores the intersection of strategy, culture, leadership, and long-term organisational performance. The discussion also dives into inclusion, workforce planning, AI, generational shifts, leadership influence, and the challenge of helping organisations stay future-ready while managing immediate operational pressures. What You’ll Learn How large organisations approach operating model transformation Why organisational capability should drive workforce planning The relationship between strategy, culture, and performance How HR leaders can influence long-term thinking during economic pressure What future workforce capability looks like in practice The role AI may play in workforce design and capability planning Why inclusion and diversity remain commercially important How to balance operational delivery with long-term organisational sustainability What HR professionals need to understand about leadership influence How “work imagined versus work done” shapes organisational performance Key Takeaways Organisational transformation requires alignment between strategy, structure, culture, and capability Future workforce planning starts with understanding organisational capability needs Strong HR leadership balances immediate pressures with long-term thinking Inclusion and diversity are critical to future workforce sustainability Leadership influence relies on understanding business priorities and communication styles High-performing organisations listen closely to frontline realities Data, insights, and storytelling are increasingly important HR capabilities The future of work requires adaptability, strategic thinking, and continuous learning About Monica Ayers Monica Ayers is Chief People Officer at New Zealand Post, where she leads the organisation’s people functions across employment relations, remuneration, organisational development, talent, and safety and wellbeing. She joined NZ Post in 2020 and has played a key role in supporting organisational transformation and future workforce capability planning during a period of significant change and investment. Monica has held senior HR leadership roles across insurance, local government, and large-scale operational environments, and is recognised for her pragmatic, future-focused approach to people strategy and leadership. Why This Episode Matters If you’re a leader, HR professional, or business owner navigating transformation, workforce change, or future capability planning, this episode offers practical insight into what large-scale organisational leadership actually looks like in practice. It’s a grounded conversation about balancing operational realities with future readiness, while keeping people, culture, and organisational performance aligned through change. Resources & Links New Zealand Post Monica Ayers | LinkedIn See omnystudio.com/listener for privacy information.
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  Wendy Baker - Brosnan CPO | Global HR Lessons for Building High-Performing Teams 26.08.2026 47p

  What can international HR experience teach us about leadership in an increasingly connected world? In this episode of HR Unlocked, Lisa Oakley sits down with Wendy Baker, Chief People Officer at Brosnan, to explore global HR, commercial leadership, organisational culture, and the leadership capabilities needed to thrive in today's rapidly changing workplace. Drawing on more than 20 years of experience across New Zealand, the United Kingdom, Australia, and Singapore, Wendy shares practical insights into leading across cultures, developing commercial acumen, building trust, and helping organisations navigate complexity. From international career opportunities and cultural intelligence to leadership, psychological safety, AI, governance, and high-performing teams, this conversation explores how curiosity, adaptability, and continuous learning enable HR professionals to become trusted business partners. Wendy also shares lessons from competitive yacht racing and the Clipper Round the World Yacht Race, drawing fascinating parallels between teamwork, communication, resilience, safety, and leadership in the workplace. What You'll Learn How international experience shapes stronger HR and leadership capability Why curiosity is one of the most important leadership skills The value of cultural intelligence in diverse workplaces How HR professionals can strengthen their commercial and financial acumen Why understanding the business is essential for becoming a trusted advisor Practical advice for building an international HR career Lessons on teamwork, trust, and communication from competitive yacht racing How leaders can create psychologically safe, high-performing teams Why lifelong learning and adaptability are critical for future leaders How AI can enhance HR by creating more time for meaningful conversations Key Takeaways Great HR starts with understanding the business, not just the people. Curiosity, listening, and adaptability are essential leadership capabilities. Cultural intelligence helps leaders build stronger relationships across diverse teams. Commercial understanding allows HR to become a genuine strategic partner. High-performing teams are built on trust, communication, and psychological safety. Leadership development is a lifelong journey of learning and reflection. Technology should enable better conversations, not replace human judgement. Supporting new employees well creates stronger teams and better long-term outcomes. About Wendy Baker Wendy Baker is Chief People Officer at Brosnan, bringing more than 20 years of Human Resources leadership experience across New Zealand, the United Kingdom, Australia, and Singapore. Her career includes senior HR leadership roles with organisations including American Express, JLL, CBRE, and Carter Holt Harvey, with expertise spanning organisational transformation, strategic HR, governance, commercial partnering, and leadership development. A Chartered Member of HRNZ and Fellow of the UK's Chartered Institute of Personnel and Development (CIPD), Wendy is passionate about building high-performing teams, developing future leaders, and helping organisations create workplaces where people and performance thrive together. Why This Episode Matters As organisations become increasingly global, diverse, and technology-enabled, HR leaders are expected to contribute far beyond traditional people practices. This episode provides practical insights into building commercial capability, leading across cultures, creating psychologically safe teams, and developing the curiosity and adaptability needed to thrive in the future of work. Whether you're an HR professional, business leader, or people manager, Wendy's international experience offers valuable lessons that apply across every organisation. Resources Connect with Wendy Baker on LinkedIn: https://www.linkedin.com/in/wendybaker1/ Brosnan: https://brosnan.co.nz/ See omnystudio.com/listener for privacy information.
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  Estelle Curd - Kami | Building High-Performing Cultures & Better Leaders 24.08.2026 47p

  What separates truly high-performing organisations from everyone else? In this episode of HR Unlocked, Lisa Oakley sits down with Estelle Curd, Chief People Officer at Kami, to explore leadership, organisational culture, startup growth, and the role people leaders play in building exceptional workplaces. Drawing on experience across Rocket Lab, Armstrong's and Kami, Estelle shares practical lessons from founder-led organisations where belief, purpose and high standards drive extraordinary outcomes. From middle leadership and organisational culture to Women in STEM, flexible work, employee experience, and authentic leadership, this conversation explores what it really takes to build workplaces where people perform at their best while staying connected to meaningful work. What You'll Learn Why founder-led organisations often create exceptional cultures The critical role middle managers play in organisational performance Why leaders should seek respect before popularity How purpose and a clear "why" drive engagement and performance The importance of clarity, transparency and difficult conversations How HR can create meaningful employee experiences instead of simply managing compliance Why flexibility still requires clear expectations and accountability Practical ways organisations can attract more women into STEM careers How authentic leadership builds trust during uncertainty Why New Zealand produces world-class talent and how organisations can help it thrive Key Takeaways High-performing cultures begin with leaders who model high standards Respect creates accountability more effectively than authority alone Great HR is visible, people-focused and deeply connected to the business Difficult conversations become easier when expectations are clear from the beginning Strong employee experiences are built through connection, purpose and trust Career pathways become more accessible when organisations actively create opportunities Authentic leadership means being honest, vulnerable and consistent New Zealand organisations have the talent and capability to compete on the global stage when leaders believe in their people About Estelle Curd Estelle Curd is Chief People Officer at Kami, where she leads the global people strategy for one of New Zealand's fastest-growing education technology companies. Her career spans Rocket Lab, Armstrong's and global technology businesses, with expertise in scaling organisations, leadership development, organisational culture, employee experience and people strategy across New Zealand, the United States, Canada and the United Kingdom. Estelle is passionate about helping organisations build high-performing cultures through great leadership, meaningful work and exceptional employee experiences. Why This Episode Matters As organisations navigate rapid growth, changing workforce expectations and increasingly flexible ways of working, leadership has never mattered more. This episode provides practical insights for HR professionals, business owners and leaders looking to build stronger cultures, develop better managers and create workplaces where people genuinely want to perform, contribute and stay. Resources Kami: https://www.kamiapp.com Connect with Estelle Curd on LinkedIn - https://www.linkedin.com/in/estelle-curd-21717699/ See omnystudio.com/listener for privacy information.
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  Faye Restall - Les Mills - CPO | Building High-Performing Teams 19.08.2026 51p

  How do you build a people strategy that supports one of New Zealand's most recognised global brands while staying true to its purpose? In this episode of HR Unlocked, Lisa Oakley sits down with Faye Restall, Chief People Officer at Les Mills International, to explore leadership, organisational culture, global people strategy, and how HR can create real commercial value. Leading the People & Culture function for a business that reaches thousands of employees, over 100,000 instructors and 25,000 gym partners worldwide, Faye shares practical insights into building high-performing teams, developing exceptional managers, navigating AI, and keeping people connected to purpose in a rapidly changing world. From leadership capability and employee engagement to business strategy, organisational development, AI adoption, and the future of work, this conversation explores how modern HR leaders can simplify complexity while helping organisations thrive. Faye discusses why management excellence matters just as much as leadership, how curiosity and continuous improvement create better outcomes, and why People & Culture should always be aligned to commercial priorities. The conversation also explores how Les Mills has maintained a strong culture while expanding globally, the importance of balancing consistency with entrepreneurial thinking, and why creating meaningful employee experiences starts with understanding what the business is trying to achieve. What You'll Learn How Les Mills maintains culture across a global organisation Why People & Culture strategy should align with business strategy The importance of management excellence alongside leadership capability Practical ways AI is improving HR and employee experience How curiosity drives innovation and continuous improvement Why simplicity often creates better People & Culture outcomes The role purpose plays in employee engagement and performance How to balance consistency with entrepreneurial thinking Why communication is critical to successful capability development How HR can become a genuine commercial partner to the business Key Takeaways Great People & Culture starts with understanding the business Strong managers create stronger employee experiences Purpose attracts people, but great leadership helps them stay HR delivers the most value when it solves business problems AI should support real organisational challenges, not create more complexity Curiosity and continuous improvement drive innovation Simple, practical people strategies are often the most effective Culture becomes a competitive advantage when people understand both what they do and why it matters About Faye Restall Faye Restall is Chief People Officer at Les Mills International, where she leads the global People & Culture strategy for one of the world's leading fitness brands. With executive leadership experience across organisations including PwC, Optus and Westpac, Faye specialises in organisational development, leadership capability, employee engagement, business transformation, and global people strategy. She partners with executive leaders to build high-performing teams, strengthen management capability, and support continued global growth while preserving the purpose and culture that have made Les Mills an internationally recognised brand. Why This Episode Matters As organisations navigate rapid technological change, evolving workforce expectations, and increasingly global ways of working, HR has become far more than a support function. This episode demonstrates how People & Culture leaders can create measurable business value by aligning people strategy with commercial priorities, building capable managers, embracing AI thoughtfully, and keeping people connected to purpose. Whether you're an HR professional, business owner, executive leader, or people manager, this conversation offers practical insights into creating organisations where culture, leadership, and performance work together. Resources & Links Les Mills International: https://www.lesmills.com Connect with Faye Restall on LinkedIn - https://www.linkedin.com/in/faye-restall-a17b6612/ See omnystudio.com/listener for privacy information.
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  Khush Sethi - ClearPoint - Head of Talent & Culture | The Power of Great Culture 17.08.2026 41p

  How do you build a workplace where people don't just stay, but grow, return, and recommend it to others? In this episode of HR Unlocked, Lisa Oakley sits down with Khush Sethi, Head of Talent & Culture at ClearPoint, to explore leadership, organisational culture, talent management, and the future of People & Culture. Drawing on more than 15 years of experience, Khush shares practical insights into creating exceptional employee experiences, developing leaders, fostering psychological safety, and balancing technology with genuine human connection. From co-creating organisational values and embracing AI to building curiosity, resilience, and authentic leadership, this conversation offers practical lessons for leaders looking to create cultures where both people and businesses thrive. What You'll Learn Why talent management is about the entire employee lifecycle How organisational values should guide everyday decisions The importance of curiosity, psychological safety, and continuous learning How AI can enhance, rather than replace, human connection Why leadership development is an ongoing journey How co-creating culture strengthens engagement and trust The difference between being kind and simply being nice as a leader Key Takeaways Strong cultures are built through everyday behaviours, not words on a wall Great leaders lead with curiosity, empathy, and authenticity AI is most valuable when it supports, rather than replaces, human connection Leadership is about creating environments where people can learn, grow, and contribute Trust, communication, and shared ownership are the foundations of high-performing organisations About Khush Sethi Khush Sethi is Head of Talent & Culture at ClearPoint, leading People & Culture across Australasia and the United Kingdom. Passionate about creating meaningful employee experiences, she specialises in organisational culture, leadership development, talent strategy, and building workplaces where people feel connected, valued, and empowered to do their best work. Why This Episode Matters As organisations navigate AI, changing workforce expectations, and increasingly complex leadership challenges, creating cultures built on trust, learning, and authentic human connection has never been more important. This episode offers practical insights for leaders, HR professionals, and business owners looking to build resilient, high-performing organisations. Resources Connect with Khush Sethi on LinkedIn - https://www.linkedin.com/in/khushsethi/ See omnystudio.com/listener for privacy information.
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  Danielle Scott - AoFrio - Manager People & Sustainability | Leading with Empathy 12.08.2026 40p

    How do organisations create workplaces where people can thrive while still delivering strong business outcomes? In this episode of HR Unlocked, Lisa Oakley sits down with Danielle Scott, Manager People & Sustainability at AoFrio, to explore leadership, resilience, employee wellbeing, and the changing role of People & Culture. Drawing on her experience across operations, customer experience, and people leadership, Danielle shares practical insights into building authentic workplace cultures, supporting leaders through change, developing capability, and helping employees bring their whole selves to work. From psychological safety and financial wellbeing to AI, sustainability, and leadership development, this conversation explores what modern organisations need to do to create resilient, high-performing teams. What You'll Learn Why empathy and trust are essential leadership capabilities How authentic workplaces improve engagement and performance The importance of resilience and wellbeing for People & Culture leaders Why capability building matters more than ever in an AI-enabled workplace How to support technical experts as they transition into leadership The connection between sustainability, purpose, and employee engagement Why organisations are increasingly hiring for potential rather than experience Key Takeaways Great leadership starts with self-awareness, empathy, and trust Employee wellbeing and business performance go hand in hand Capability and learning agility are becoming more valuable than technical expertise alone Strong cultures are built by creating space for people to learn, grow, and bring their authentic selves to work AI will change how we work, but human leadership remains essential About Danielle Scott Danielle Scott is Manager People & Sustainability at AoFrio, where she leads people strategy, sustainability initiatives, leadership development, and organisational capability. Passionate about creating authentic, people-first workplaces, Danielle focuses on building resilient teams and helping organisations navigate change with empathy and purpose. Why This Episode Matters As organisations navigate AI, changing workforce expectations, and increasing pressure on leaders, creating workplaces where people feel supported, connected, and able to grow has never been more important. This episode offers practical insights for leaders, HR professionals, and business owners looking to build resilient cultures that balance people, performance, and purpose. Connect Connect with Danielle on LinkedIn - https://www.linkedin.com/in/daniellescottnz/ See omnystudio.com/listener for privacy information.
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  Maria Coupland - Finance Now - GM People & Culture | Building Better Employee Experiences 10.08.2026 41p

  What happens when organisations genuinely listen to their people and act on what they hear? In this episode of HR Unlocked, Lisa Oakley sits down with Maria Coupland, General Manager People & Culture at Finance Now, to explore employee experience, leadership, culture, and the commercial realities of building high-performing workplaces. Drawing on experience across multiple industries and countries, Maria shares practical insights into creating meaningful employee experiences, building trust through action, and partnering with leaders to drive business outcomes through people. From leadership development and culture champions to employee engagement, recognition, and commercial HR, this conversation explores how organisations can create workplaces where people feel heard, valued, and motivated to contribute. What You'll Learn How employee experience drives engagement and retention Why listening to employees is only valuable if you act on the feedback How Culture Champions can strengthen workplace culture The role recognition plays in engagement and performance Why leadership development should be continuous, not event-based How HR can build credibility through commercial thinking What it means to be a true business partner Key Takeaways Great employee experiences start with listening and follow-through Trust is built through consistency and action Leadership development works best when leaders learn together HR creates the most value when it's connected to business outcomes Small changes can have a significant impact on engagement and culture About Maria Coupland Maria Coupland is General Manager People & Culture at Finance Now. With experience across multiple sectors and countries, she is passionate about creating workplaces where people can thrive while delivering strong business outcomes through practical, people-focused leadership. Why This Episode Matters As organisations compete for talent and navigate ongoing change, employee experience has become a critical driver of performance, retention, and culture. This episode provides practical insights for leaders, HR professionals, and business owners looking to create workplaces where people genuinely want to stay and contribute. Resources Maria Coupland | LinkedIn See omnystudio.com/listener for privacy information.
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  Bernadette Kelly - TVNZ - CPO | Leading Through Organisational Change 05.08.2026 47p

  How do organisations successfully transform while bringing their people with them? In this episode of HR Unlocked, Lisa Oakley sits down with Bernadette Kelly, Chief People, Corporate & Operations Officer at TVNZ, to explore organisational transformation, leadership, change management, and the evolving role of People & Culture. Drawing on her experience leading large-scale transformation across one of New Zealand's most recognised media organisations, Bernadette shares practical insights into building change capability, supporting leaders, communicating through uncertainty, and helping people adapt in an environment of constant disruption. From digital transformation and organisational change to AI, trust, leadership, and workforce capability, this conversation explores what it really takes to create meaningful, sustainable change. What You'll Learn Why successful transformation starts with people, not technology The importance of dedicated change management and communication capability How leaders can build trust during periods of uncertainty Why organisational change should happen with people, not to them How to communicate effectively throughout large-scale transformation The leadership skills needed to navigate continuous change Why AI should enhance human capability, not replace it Key Takeaways Organisational transformation succeeds when people understand the purpose behind the change Trust, transparency, and communication are the foundations of successful change management Leaders need support too, especially when navigating uncertainty Technology enables transformation, but people determine its success Building change capability is a strategic investment, not an afterthought About Bernadette Kelly Bernadette Kelly is Chief People, Corporate & Operations Officer at TVNZ, where she leads People & Culture, Legal, Corporate Affairs, Health & Safety, and Operational Services. She has extensive experience leading large-scale organisational transformation, developing leadership capability, and helping organisations navigate change while balancing commercial performance with people outcomes. Why This Episode Matters As organisations face accelerating technological change, evolving workforce expectations, and increasing business disruption, leaders need practical strategies to help their people adapt with confidence. This episode offers valuable insights for leaders, HR professionals, and business owners looking to lead organisational change, strengthen leadership capability, and build resilient, future-ready workplaces. Resources Connect with Bernadette Kelly on LinkedIn - https://www.linkedin.com/in/bernadette-kellynz/See omnystudio.com/listener for privacy information.
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  Kate Bacchus - HR Butter - Founder | The Power of Difficult Conversations 03.08.2026 59p

  What happens when workplaces stop avoiding difficult conversations and start leaning into them? In this episode of HR Unlocked, Lisa Oakley sits down with HR consultant, facilitator, workplace investigator, and founder of HR Butter, Kate Bacchus. Drawing on decades of experience across operational industries, leadership development, workplace investigations, and conflict resolution, Kate shares practical insights into human behaviour, communication, resilience, and the growing importance of critical thinking in the workplace. From workplace mediation to leadership capability and the impact of AI on human connection, this conversation explores the skills leaders and organisations need to thrive in an increasingly complex world.   What You'll Learn Why difficult conversations are often the key to growth How facilitation helps teams navigate conflict and rebuild trust What Kate means by "human friction" and why it matters The risks of outsourcing too much thinking to technology How leaders can build resilience without expecting people to be invincible Why curiosity is one of the most important leadership skills The role emotions play in workplace culture and performance   Key Takeaways Most workplace issues grow when they're avoided Human connection and communication remain critical leadership skills Curiosity leads to better decisions and stronger relationships Resilience is about recovery, not simply enduring pressure Organisations perform better when leaders create space for honest conversations   About Kate Bacchus Kate Bacchus is the founder of HR Butter and an experienced HR consultant, facilitator, workplace investigator, and leadership adviser. With more than 25 years of experience across New Zealand, Australia, and the UK, she helps organisations navigate complex people challenges, develop leaders, and build healthier workplace cultures.   Why This Episode Matters As technology accelerates and workplaces become increasingly complex, the ability to communicate, think critically, navigate conflict, and build meaningful human connections has never been more important. This episode provides practical insights for leaders, HR professionals, and business owners who want to create stronger workplaces and better conversations.   Resources Kate Bacchus, CMHRNZ | LinkedIn See omnystudio.com/listener for privacy information.
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  Evan Bateup - KPMG - Chief People & Inclusion Officer | Creating Workplaces Where People Thrive 29.07.2026 42p

  What does it take to build a workplace where people genuinely belong and can do their best work? In this episode of HR Unlocked, Lisa Oakley sits down with Evan Bateup, Partner and Chief People & Inclusion Officer at KPMG New Zealand. Drawing on a non-traditional career journey that spans operations, change, sales, marketing, and people leadership, Evan shares practical insights into leadership, inclusion, culture, and the role HR can play in creating meaningful impact. From belonging and organisational culture to commercial HR, leadership capability, and the future of work, this conversation explores what it takes to create environments where both people and businesses can thrive.   What You'll Learn Why inclusion is about more than diversity metrics The role belonging plays in engagement and performance How HR can become a true strategic business partner Why curiosity is one of the most valuable leadership traits The difference between leadership principles and leadership certainty How organisations can create environments where people flourish Why commercial understanding is critical for modern HR leaders Key Takeaways Great leaders create the conditions for others to succeed Belonging drives engagement, performance, and retention HR creates the most value when it's deeply connected to the business Curiosity and humility are critical leadership skills Strong cultures are built through everyday behaviours, not statements on a wall   About Evan Bateup Evan Bateup is Partner and Chief People & Inclusion Officer at KPMG New Zealand. With experience spanning operations, sales, marketing, change, and people leadership, he is passionate about helping organisations create cultures where people feel valued, included, and empowered to contribute at their best.   Why This Episode Matters As organisations navigate rapid change, evolving workforce expectations, and emerging technologies, leaders need to create workplaces where people feel connected, supported, and able to thrive. This episode provides practical insights for leaders, HR professionals, and business owners looking to build stronger cultures and more inclusive organisations.   Resources Evan Bateup | LinkedIn See omnystudio.com/listener for privacy information.
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  Kim Milne - Elf Group - Chief People Officer | Building New Zealand's Future Workforce 27.07.2026 42p

  How do organisations build talent when the skills they need take years to develop? In this episode of HR Unlocked, Lisa Oakley sits down with Kim Milne, Chief People Officer at Elf Group, including AB Equipment and Speirs Finance Group, to explore apprenticeships, leadership, workforce development, and the future of skilled trades in New Zealand. Drawing on her experience across operations, people leadership, governance, and industry training, Kim shares practical insights into developing talent from the ground up, creating career pathways, and helping technical specialists transition into leadership roles. From attracting young people into trades and supporting women in operational industries to workforce planning and leadership development, this conversation highlights the importance of investing in people for the long term.   What You'll Learn Why apprenticeships remain critical to New Zealand's workforce future How organisations can identify potential before technical skills exist The leadership challenges faced by technical specialists moving into management Why customer skills matter just as much as technical expertise How businesses can attract more women into trades and operational roles The importance of workforce planning and knowledge transfer Why commercial understanding strengthens people leadership Key Takeaways Great talent is built, not simply recruited Attitude and potential often matter more than existing skills Leadership requires a different skill set than technical expertise Investing in apprenticeships creates long-term organisational success The future of work still relies heavily on skilled people and human connection   About Kim Milne Kim Milne is Chief People Officer at Elf Group and serves on the boards of MITO and Christchurch Boys' High School. She is passionate about apprenticeships, workforce development, leadership capability, and creating career opportunities across trades and operational industries.   Why This Episode Matters As New Zealand faces ongoing skills shortages and changing workforce demands, organisations need practical strategies to attract, develop, and retain talent. This episode offers valuable insights for leaders, HR professionals, educators, and business owners committed to building the workforce of the future.   Resources Kim Milne | LinkedInSee omnystudio.com/listener for privacy information.
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  Ross Aitken & Mark Quin - Northern Rescue & NZ Ambulance | Trust and High-Stakes Decision Making 22.07.2026 46p

  What can HR and business leaders learn from paramedics who make life-and-death decisions every day? In this episode of HR Unlocked, Lisa Oakley sits down with Ross Aitken, Clinical Operations Manager at Northern Rescue, and Mark Quin, Secretary of the New Zealand Ambulance Association. Together they explore leadership under pressure, resilience, decision-making in high-stakes environments, and what a truly constructive employer-union relationship looks like in practice. Drawing on decades of experience in emergency services, Ross and Mark share practical insights on staying calm in crisis, valuing highly skilled workforces, and creating partnerships that deliver better outcomes for organisations, employees, and the communities they serve. What You'll Learn How paramedics make decisions in high-pressure situations Practical lessons leaders can apply when navigating workplace crises Why adaptability and course-correction are critical leadership skills The importance of trust in employer-union relationships How regular communication prevents conflict and builds partnership Why workforce value goes beyond pay alone Lessons in resilience, leadership, and emotional regulation Key Takeaways Great leaders stay calm, adaptable, and focused under pressure Trust is built through consistent communication and follow-through Strong employer-union relationships create better outcomes for everyone Workforce retention starts with genuinely valuing people Sometimes the most important leadership skill is knowing when to pause and reassess About Ross Aitken & Mark Quin Ross Aitken is Clinical Operations Manager at Northern Rescue, leading highly skilled aeromedical and rescue teams across New Zealand's upper North Island. Mark Quin is Secretary of the New Zealand Ambulance Association, representing ambulance professionals across New Zealand and advocating for workforce wellbeing, capability, and sustainable employment outcomes. Why This Episode Matters Whether you're leading a team, managing workplace challenges, or navigating complex stakeholder relationships, this episode offers practical leadership lessons from professionals who operate in some of the highest-pressure environments imaginable. Resources & Links Northern Rescue: https://www.nrhl.co.nz/  New Zealand Ambulance Association: https://www.nzambulance.org.nz/  See omnystudio.com/listener for privacy information.
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  Rachael Satherley - Serko - Chief People Officer | Leadership Across Cultures & Building for Growth 20.07.2026 49p

  What does it take to scale a New Zealand technology company into a truly global organisation? In this episode of HR Unlocked, Lisa Oakley sits down with Rachael Satherley, Chief People Officer at Serko, to explore the realities of global growth, leadership across cultures, and building organisations that can scale without losing their identity. Drawing on experience from Expedia Group and now Serko, Rachael shares practical insights from building teams across New Zealand, India, Europe, the United States, and the Middle East. From creating a network of global hubs to navigating different leadership styles and cultural expectations, this conversation offers a candid look at the opportunities and challenges that come with international expansion. The discussion also explores workforce capability, AI, employee experience design, and why successful growth is ultimately driven by people, leadership, and culture.   What You'll Learn How to scale teams across multiple countries while maintaining culture and connection The importance of local leadership when expanding into new markets How leadership styles differ across New Zealand, India, and the United States Why capability building is becoming more important than traditional workforce planning How to create alignment without forcing uniformity across global teams What employee experience design can teach HR and people leaders How AI is influencing learning, leadership, and organisational capability Why adaptability and resilience are critical leadership skills in high-growth environments   Key Takeaways Successful global expansion starts with strategy, not headcount Local leadership is critical for translating strategy into local reality Strong cultures are built through shared principles, not identical practices Leadership capability becomes increasingly important as organisations scale Employee experience improves when solutions are co-created with employees rather than designed for them Learning, adaptability, and experimentation are essential in technology-driven organisations Growth is easier to sustain when organisations take the time to build strong foundations first   About Rachael Satherley Rachael Satherley is Chief People Officer at Serko, one of New Zealand's leading travel technology companies. With more than 20 years of international experience, Rachael has built and scaled teams across New Zealand, Europe, the Middle East, the United States, and India. Prior to joining Serko, she spent 16 years with Expedia Group, helping navigate periods of rapid global growth and organisational expansion. At Serko, she leads the people strategy behind the company's international growth, focusing on leadership, capability, culture, and building connected global teams.   Why This Episode Matters As organisations increasingly operate across borders, leaders are being challenged to build cultures that work across different markets, time zones, and ways of working. Whether you're leading growth, building capability, managing distributed teams, or preparing your organisation for the future of work, this episode offers practical lessons from someone who has successfully navigated those challenges firsthand.   Resources & Links Serko: https://www.serko.com Rachael Satherley (she / her / hers) | LinkedIn See omnystudio.com/listener for privacy information.
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  Dr Jarrod Haar - Massey University - Deans Chair | The Hidden Challenges Shaping Modern Work 15.07.2026 46p

  Why are burnout rates still so high years after COVID, and what can leaders actually do about it? In this episode of HR Unlocked, Lisa Oakley sits down with Professor Jarrod Haar, one of New Zealand’s leading workplace researchers, to explore burnout, workplace loneliness, leadership, wellbeing, and the future of work. Drawing on decades of research and data collected across New Zealand workplaces, Jarrod shares why severe burnout continues to affect around one in five workers, the surprising role workplace loneliness plays in employee wellbeing, and how leaders can better manage workload, change, and performance pressures. The conversation also explores AI, productivity, organisational culture, Māori perspectives on work, and the leadership behaviours that make the biggest difference to employee wellbeing. This episode challenges many of the assumptions organisations make about performance and offers practical insights into creating healthier, more sustainable workplaces.   What You'll Learn Why burnout remains one of the biggest workplace challenges in New Zealand The connection between workplace loneliness and employee wellbeing How workload design and job creep contribute to burnout What leaders can do to identify and prevent burnout earlier Why productivity and long hours are not the same thing The impact AI is having on performance, workload, and employee wellbeing How Māori perspectives can influence workplace culture and leadership The role connection, belonging, and community play in workplace success What great leaders do differently when supporting wellbeing and performance   Key Takeaways Workplace loneliness is one of the strongest predictors of burnout Burnout is often caused by workload design and organisational systems, not individual weakness High performance should not be confused with long working hours Organisations need to prioritise workload, not simply add more initiatives AI may improve efficiency, but can also increase workload expectations Strong leadership improves wellbeing, engagement, and performance simultaneously Connection and belonging are critical to creating healthy workplaces Small, consistent leadership behaviours often have a greater impact than large wellbeing initiatives   About Jarrod Haar Professor Jarrod Haar is Dean’s Chair and Professor of Management and Māori Business at Massey University. He is one of New Zealand’s most respected workplace researchers, specialising in employee wellbeing, burnout, leadership, workplace culture, and Māori business. Jarrod has published more than 170 academic journal articles, secured numerous research grants, delivered over 140 keynote presentations, and has been ranked among the world’s top 2% of scientists since 2021. His research regularly informs business leaders, government agencies, and organisations seeking to better understand the future of work and employee wellbeing.   Why This Episode Matters Burnout, loneliness, and workplace pressure are affecting organisations across every sector. For leaders, HR professionals, and business owners looking to create healthier, higher-performing workplaces, this episode provides evidence-based insights into what is really driving employee wellbeing and what practical steps can be taken to improve it.   Resources & Links Massey University Prof Jarrod Haar, PhD, FRSNZ, CFHRNZ | LinkedIn See omnystudio.com/listener for privacy information.
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  Nikki Leske - Comvita - Chief People & Culture Officer | Creating Workplaces Where People Can Thrive 13.07.2026 54p

  How do leaders support mental health at work without becoming therapists, and what role does the workplace environment really play in wellbeing? In this episode of HR Unlocked, Lisa Oakley sits down with Nikki Leske, Chief People & Culture Officer at Comvita, to explore mental health, psychosocial risk, leadership, and the foundations of a healthy workplace. With extensive global experience leading people functions across North America, Europe, Asia, Australia, and New Zealand, Nikki shares a practical and refreshingly simple perspective on wellbeing. Rather than focusing on wellness initiatives and perks, she argues that great workplaces are built on strong leadership, clear communication, meaningful connection, and getting the basics right. The conversation explores everything from psychosocial hazards and psychological safety to hybrid work, burnout, feedback, performance management, and the future role of AI in the workplace.   What You'll Learn What psychosocial risk means and why employers need to pay attention How leaders can support mental health without becoming counsellors or clinicians Why workplace environment has a greater impact on wellbeing than many organisations realise The role communication and connection play in hybrid and remote workplaces How to create meaningful one-on-one conversations with employees Why performance management should never come as a surprise The importance of feedback in building high-performing teams How AI is changing work and the capabilities organisations need to develop What leaders can do to create trust, engagement, and psychological safety   Key Takeaways Mental health should be approached with the same care and structure as physical health Leaders are responsible for creating supportive environments, not diagnosing problems Strong communication and regular connection are critical in hybrid workplaces Burnout and wellbeing are often influenced by a lack of boundaries and disconnection from work Performance issues are easier to address when feedback happens early and often Curiosity and adaptability are becoming essential leadership capabilities Honest communication builds trust, especially during periods of uncertainty The fundamentals of leadership still matter most: connection, feedback, clarity, and care   About Nikki Leske Nikki Leske is Chief People & Culture Officer at Comvita, where she leads the global people, IT, and health and safety functions. She has spent more than a decade working with globally distributed teams across North America, Europe, Asia, Australia, and New Zealand, building expertise in organisational design, workforce planning, leadership, and transformation. Before joining Comvita, Nikki held senior people leadership roles across fintech, software, cybersecurity, digital marketing, and technology organisations. She is passionate about creating workplaces where people can thrive while delivering sustainable business performance.   Why This Episode Matters Mental health, burnout, and psychosocial risk have become some of the most important leadership challenges facing organisations today. Whether you're leading a team, managing organisational change, navigating hybrid work, or looking to strengthen workplace wellbeing, this episode offers practical advice grounded in real-world experience rather than theory.   Resources & Links Comvita Connect with Nikki Leske on LinkedIn See omnystudio.com/listener for privacy information.
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  Cath Lomax - Southern Cross - Chief People & Strategy Officer | Building Capability for the Future 08.07.2026 47p

  What does it take to lead people, strategy, and transformation in an environment of constant change? In this episode of HR Unlocked, Lisa Oakley sits down with Cath Lomax, Chief People & Strategy Officer at Southern Cross, to explore the intersection of strategy, leadership, workforce capability, and organisational transformation. With responsibility spanning people and culture, strategy, and transformation, Cath shares a unique perspective on how organisations can prepare for the future while staying connected to purpose, people, and performance. The conversation explores everything from workforce capability and leadership adaptability to governance, technology, wellbeing, and the evolving role of Chief People Officers. Cath also shares practical insights on self-awareness, resilience, feedback, and why future success depends on building adaptable organisations and leaders.   What You'll Learn Why strategy and people capability must be developed together How the role of Chief People Officers is evolving Why workforce planning is shifting from headcount to capability The importance of adaptability in leadership and organisational success How leaders can navigate uncertainty and continuous change Why self-awareness and reflection are critical leadership skills The value of governance experience in shaping executive leadership How technology and AI can support connection, learning, and decision-making What boards are increasingly looking for in future leaders   Key Takeaways Successful organisations align strategy, culture, leadership, and capability Adaptability is becoming one of the most important leadership competencies Future workforce planning is about skills and capability, not just headcount Strong leaders focus on what they can control and influence Self-reflection and feedback are essential for leadership growth Governance experience helps leaders think longer term and more strategically Technology should strengthen human connection, not replace it Building capability for the future requires continuous learning and curiosity   About Cath Lomax Cath Lomax is Chief People & Strategy Officer at Southern Cross, where she leads people and culture, strategy, transformation, and strategic delivery. With experience spanning strategy, leadership, governance, and organisational transformation, Cath brings a unique perspective on how organisations create sustainable success through people, capability, and culture. She is passionate about helping organisations navigate change, build future-ready workforces, and create environments where people and performance can thrive together.   Why This Episode Matters As organisations face increasing disruption, workforce shifts, and rapid technological change, leaders need to think differently about capability, adaptability, and long-term success. Whether you're a people leader, executive, board member, or HR professional, this episode provides practical insights into how leadership, strategy, and culture come together to drive meaningful organisational outcomes.   Resources & Links Southern Cross Health Insurance Connect with Cath Lomax on LinkedIn See omnystudio.com/listener for privacy information.