Business Leader

How Humble Crumble went from viral video to stores across London 02.06.2026 38мин

Kim Innes, the founder of the dessert brand Humble Crumble, recounts her extraordinary business journey to Sir Richard Harpin. It begins with tough shifts at a vendor's stall in Spitalfields market in east London and ends with a chain of successful shops devoted to her product, the fruit crumble pudding. She didn't get it right at first in the market stall, she explains. She was too fixated on exotic flavours and she hadn't yet started to cook live on site, creating those appetising aromas. She also had to learn, as a small brand, how to leverage social media though a series of posts that went viral. These cooked up huge demand and people began to seek her out, including the Royal Family. Though looking back, she thinks she could have approached it in a smarter way. She also shares with Harpin her plans for the future, which include a possible move into retail environments like supermarkets.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

How to build an AI startup in the UK 26.05.2026 46мин

Nnamdi Emelifeonwu left a top London law firm to set up one of the UK’s fastest-growing legal tech companies. He talks to host, Sir Richard Harpin, about how building a tool to help his visually impaired colleague to navigate complex legal documents led to co-founding Definely. It is an AI-powered legal tech platform designed to help lawyers access definitions, clauses and key information instantly without leaving the Word document they’re working on. It is used by some of the world’s leading law firms and global businesses and is now integrated into Anthropic’s Claude. Nnamdi shares the reality of becoming a founder, the challenges of raising investment, and how solving one deeply personal problem evolved into a multi-million-dollar AI business. Themes include:The future of AI in the legal industry Building a startup from scratch Entrepreneurship, risk and resilience Scaling a B2B company Expanding into the USStarting a business in the UKBusiness Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

From €2.5bn to €16bn: How Sephora redefined beauty retail 19.05.2026 51мин

Chris de Lapuente, former Executive at LVMH and CEO of Sephora, played a pivotal role in scaling the business from €2.5bn to €16bn during his 13 years at the helm of the beauty retailer. He first met host Sir Richard Harpin at Procter and Gamble and shares reflections on their training which led to many successful business leaders. Chris describes how he grew Sephora, expanded globally and learned to be adaptable, as well as the mistakes that define his journey. Also, what is it like to work with Europe’s richest man and CEO of LVMH, Bernard Arnault?Topics covered:Procter and GambleWork-Life balanceTransformationExpansionRetail brands and experienceHigh-performing teamsLVMH and Bernard ArnaultTips for Scaling businessesBusiness Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Using AI to fight cyber risk 12.05.2026 43мин

Jonathan Spry, co-founder and CEO of reinsurance startup Envelop Risk, talks to Sir Richard Harpin about how cyber-attacks are now inevitable for modern businesses — and how business leaders can mitigate the risks. From ransomware and Black Swan events to AI-generated threats, Jonathan reveals how his company uses AI and advanced analytics to model catastrophic cyber scenarios for insurers around the world. He also shares how he scaled a Bristol-based B2B business, raised major investment and built competitive moats. Also, how many Jonathans has he hired? Topics covered:InsuranceArtificial IntelligenceB2BSalesCyber attacksBlack SwanGeopoliticsInvestmentQuantum ComputingLeadershipHiring talentLondon and IPOBristolMentoringBusiness Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

The art of the possible: Scaling to £240M 05.05.2026 38мин

If something isn’t working in your business – at what point do you say – let’s adapt and change course? Sir Richard Harpin talks to Kai Feller, the co-founder of Bark.com, the online marketplace that connects you to a local gardener or event planner. Kai Feller had a make-or-break moment and changed his business model in response. After that the company grew by 200 percent over three years and Kai sold it for £240 million. How did he pivot so successfully and how important is harnessing AI for the future of businesses? Also Kai Feller recommends reading Stephen Covey's book "The 7 habits of highly effective people" and he compares notes with Richard about buying the local village pub.Topics covered:LeadershipBuilding and scaling a businessArtificial IntelligenceInternational expansionManaging peopleWork/Life balanceLocal pubBusiness Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Can BT beat the odds? 28.04.2026 46мин

BT's chief executive, Allison Kirkby, talks to Sir Richard Harpin about how her working class upbringing and training at Procter & Gamble set her up for becoming CEO. Kirkby built her reputation as a straight-talking turnaround leader and since taking the top job at BT, over two year’s ago, she’s been cutting costs, reshaping the leadership team, and trying to bring clarity to the business. As its first female CEO in 180 years, she is bringing back BT as a brand and is determined to return the company to growth. Kirkby says more needs to be done to encourage British investment in the UK stock market and reveals what it is like having Sunil Bharti Mittal, the Indian 'telecoms tiger', as the company's biggest shareholder and board member.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

How the UK was Omazed 21.04.2026 39мин

Omaze's co-founder and CEO Matt Pohlson learnt the art of storytelling in Hollywood and used it to build a £200m revenue, for-profit, prize-draw business. He tells Sir Richard Harpin how two near-death experiences made him more determined to grow the company and how intuition is more powerful than he realised. The sweepstake specialist is a rare example of a business idea born in the US that found success when it moved to the UK, but why does the UK not match the US's growth-mindset? Also, Pohlson gives his top three tips for founders.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

'Value people - especially those closest to the customer' 14.04.2026 39мин

Mitie may not be a household name, but its services are woven into the fabric of British life. It outsources key government services, including everything from facilities management of hospitals and data centers to security services for events. Its Chief Executive, Phil Bentley, who previously led British Gas, tells Sir Richard Harpin that the key to his success is 'managing your energy and the energy of those around you.' He says "the people who count the most, are those closest to the customer". As the CEO of a FTSE 250 company, Phil Bentley explains why the London equity market is valued lower than Amsterdam's and why the government needs to promote investment in Britain. He believes a leader's purpose is to make decisions and take risks, even if you make mistakes. Also, how is his company using technology and AI to fight retail crime which costs the UK £4.2bn a year?Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

From £500 To Millions: The Mindset That Changed Everything 07.04.2026 39мин

Harry Stebbings gave up on his law degree in 2015 to take a chance on podcasting – a novel idea back then. He was an early mover in the world of entrepreneurship podcasting and built up a large, loyal following. But just as important, he explains to Sir Richard Harpin, were the guests he was meeting from the worlds of business and investment. He used his contacts to start the 20VC fund, named after his podcast. It raised $400m in 2024, becoming one of Europe’s largest VC funds. Stebbings explains how podcasting sharpened his skills as an investor, and what he looks for when scouting for entrepreneurial talent.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

"I can't quit" - Olivia Jenkins built a jewellery brand in honour of her mum 31.03.2026 44мин

At the height of Covid in 2021, Olivia Jenkins felt her life was in "the perfect storm". Foremost in her mind was the loss of her mother, to cancer. It was at this moment that she decided with her partner (and now fiancé) Jack, that they would start a jewellery business, named after her mother. Jewellery was an area she was passionate about and had some retail experience in. She developed stylish and hard-wearing stainless steel products designed to work well with activewear. She was able to tap into the wellness industry boom and by 2026 her annual revenues would be close to £12m. Olivia explains to Sir Richard Harpin how she overcame imposter syndrome to build the business and reveals the lessons she has learnt along the way, covering everything from product development, to trade shows, external investment and marketing spend.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

"I don't like being switched off" - Stuart Machin, CEO of M&S, on work-life balance 26.03.2026 25мин

Stuart Machin, CEO of Marks and Spencer, talks to Sir Richard Harpin at the Business Leader Summit about leadership and encouraging "positive dissatisfaction". He also says he doesn't like to use the c word - cyber - as that was one of the hardest things he and the company have ever gone through. He gives a run through of his typical morning as a CEO, how he walks the floors of stores and the secret of protecting the magic of M&S whilst modernising the rest.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

'From €200m to €24bn - How I built a global glass empire' 24.03.2026 46мин

Gary Lubner, the former CEO of Belron, discusses his journey scaling the vehicle glass giant from a value of €200 million to €24 billion over 23 years. Lubner explains to Richard Harpin how the company achieved global dominance through strategic acquisitions, a standardised operational model known as 'The Belron Way', and the iconic "Autoglass repair, Autoglass replace" jingle – which Richard sings along with him! Lubner reflects on his upbringing in apartheid-era South Africa, which instilled a deep sense of social responsibility and influenced his people-centric leadership style. Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Rentokil CEO: ‘This industry is unglamorous but gets in your blood’ 17.03.2026 49мин

After just over 12 years as CEO of global pest firm Rentokil Initial, Andy Ransom shares what he has learned as he prepares to step down. In that time the share price has quadrupled and profits breached $1bn. Ransom discusses how he progressed from a working-class background to a legal career at ICI, where he took charge of a legal case in the US that cemented his reputation. When he joined Rentokil, it was involved in many business areas, from parcel delivery to laundry. One of his first decisive actions, he explains to Sir Richard Harpin, was to focus the business on pest control. Ransom explains how he prides himself in being a deal-maker and has used a strategy of M&A to grow the global business and make it more efficient through operational “density”. He also discusses the challenges of cracking North America, which is responsible for half the global pest-control market. Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Dash Drinks: The challenger brand scaling patiently 10.03.2026 46мин

Dash Water is a UK-based, challenger drinks brand that was founded in 2017 by Alex Wright and Jack Scott. With a team of just 35 people, it sells more than 60 million cans of fruit-flavoured, sparkling water drinks a year. It focuses on a new category of mass market drinks which promise to be healthy and sustainable. In this Business Leader episode, Wright explains his growth strategy with Richard Harpin. He explains how Dash tackles food waste by using “wonky fruit”, which would otherwise go to waste – like 40% of the food globally that is made but never consumed. Wright also shares how they found investors to help them grow (with three rules for choosing them), how he’s built a healthy workplace culture while scaling and how to use a combination of coaching and mentoring to improve as a leader.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

The Beauty Tech Group: From start-up to IPO 03.03.2026 43мин

The Beauty Tech Group is a British business success story. Laurence Newman founded the home-use beauty tech firm in Manchester in 2009. It’s probably best-known for its LED face masks for skincare treatments. In late 2025 it went public on the London Stock Exchange, valued at more than £300m. Newman explains to Dougal Shaw how he scaled the business, in an emerging category that not everyone had faith in. He set out by focusing on four key pillars of aesthetic technology, including LED and radio frequency, to offer clinical results at home – treatments usually associated with expensive aesthetic clinics. He shares insights on the challenges of securing investment in a niche market and the complexities of managing international regulation and manufacturing and supply chains for a global e-commerce brand.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Ben Askins of Gaia: Scaling and exiting with a healthy company culture 24.02.2026 51мин

Ben Askins is the co-founder of Gaia, a green technology company that builds online tools for companies within the environmental space. But he cut his teeth as an entrepreneur by creating a digital marketing business for luxury brands, which he scaled and successfully exited. He shares with Richard Harpin practical advice on interview techniques to hire the best candidates, building an engaged and happy workforce and how to scale a start-up with a future exit in mind.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Sam Stoffel and Outplayed: Betting against yourself to make millions 17.02.2026 39мин

Sam Stoffel is the entrepreneur who founded the matched betting platform Outplayed, taking a punt on the online betting space. He explains to Richard Harpin how he bootstrapped a simple idea into a multi-million pound enterprise by copying and refining existing business models and mastering digital marketing. He shares the leadership lessons he picked up along the way, including the dangers of "shiny object syndrome". The interview explores the technicalities of subscription-based revenue, the risks of rebranding while you scale, and the importance of well-planned delegation. Stoffel also discusses his exit and transition to his latest venture, Subspot, sharing his ambition to scale a globally successful software platform.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Tenzing: How to scale a challenger energy drink 10.02.2026 53мин

Hub van Bockel shares his story with Richard Harpin about founding Tenzing, a natural energy drink brand inspired by Himalayan sherpas. Drawing on his marketing background at Unilever, MTV, and Red Bull, van Bockel explains how he identified a gap in the market for low-sugar, plant-based alternatives to artificial energy drinks. But how do you take on incumbents in such a competitive space? He explains his bootstrapping strategy, which to begin with focused on niche communities like climbing and running. He also explains how he slowly wooed major retailers like Tesco and Sainsbury's. But it all really began with a pitch deck he presented to convince his wife of the risks.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Caspar Lee: ‘How I turned attention into business leverage’ 03.02.2026 44мин

In this episode of The Business Leader podcast, Richard Harpin interviews Caspar Lee, the YouTube pioneer who successfully transitioned from influencer to powerhouse entrepreneur. Lee reveals the strategies behind co-founding Influencer.com, a marketing agency with multi-million pound revenues and his subsequent move into venture capital with Creator Ventures. The conversation explores vital insights for scaling businesses. Lee explains why hiring 'big company' veterans can backfire in mid-sized firms. He also outlines how partnerships can be used to drive organic growth when building communities. He also shares his tips for personal branding, reflecting on the strategies he used to build his own following.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.

Rory Sutherland: The advertising guru's tips to scale your business 27.01.2026 43мин

Is cost cutting really a strategy or is it quietly holding businesses back? In this episode of the Business Leader podcast, Sir Richard Harpin sits down with advertising and marketing legend Rory Sutherland. Sutherland challenges some of the most deeply held assumptions in modern business, from efficiency and procurement to marketing, pricing, and customer experience – all through the lens of a marketer. Drawing on decades of experience at the advertising group Ogilvy and in behavioural science, Rory explains why an obsession with cost reduction and short-term efficiency can destroy long-term value, and why businesses need to think in terms of opportunity, not just spreadsheets. This episode is essential listening for founders, CEOs and senior leaders who want to grow sustainably without sacrificing innovation, trust, or long-term opportunity. Subscribe for weekly conversations with the thinkers and leaders shaping the future of business.Business Leader is a membership community for ambitious CEOs and founders of mid-sized UK companies, designed to help them grow with purpose through strategic support, peer-to-peer learning, expert coaching, and high-impact events. Join the Business Leader community here and sign up for our newsletter here. Hosted on Acast. See acast.com/privacy for more information.