T2RLTalks

Episodes

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  T2RL Talks: Navigating the New Era of Airline Distribution 03.11.2026 39m

  In this episode of T2RL Talks, host Amanda Campbell is joined in the studio by T2RL colleagues Ian Luck and Yuna Huellou to dissect the latest trends in airline IT and retailing. Drawing on 2025 passenger boarded data from T2RL's upcoming flagship report, The Market for Airline Distribution, the team explores the rapid shift toward web and mobile bookings, the evolving role of modern GDS aggregators, and how carriers can evaluate their long-term distribution strategies in an increasingly complex landscape.
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  The State and the Outlook of the Airline Industry LIVE from T2RL Engage 2026 24.09.2026 31m

  Ian Tunnacliffe, Amanda Campbell and Henry Harteveldt, live from the T2RL Engage 2026 Conference in London,  discuss the state of the airline industry and in particular the external pressures that affect it.Referencing the hot-off-the-press report; Everything Is Connected -T2RL's Airline Industry Outlook (available on t2rl.net) they reminisce on subjects from DC8 aircraft to 2026 wars and extreme weather and future issues of AI, sustainability and climate change impacts.  Listen now to see how they find cause for optimism.
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  Engage 2026 LIVE - The Market for Airline Retailing and Delivery Systems 2026 22.09.2026 16m

  Ian Tunnacliffe, Amanda Campbell and Mark Lenahan, live at T2RL Engage 2026 in London, discuss the state of the market for airline commercial systems including PSS and the new Offer Order Settle Deliver systems to coincide with today’s publication of the The Market for Airline Retailing and Delivery Systems Report, now available on t2rl.net for subscribers.
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  Legacy to Next-Gen: Glide Path or Turbulence? 04.09.2026 15m

  Join Ian Tunnacliffe and Amanda Campbell of T2RL alongside Steph Toomey from Globant in our most recent episode.It’s easy to talk about transforming airline IT, but it’s hard to execute. How can airlines modernise core systems while protecting operational stability? What checks and balances can be put in place to reduce turbulence during the journey.
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  Channels are shifting. Are airlines? 10.08.2026 18m

  Ian Tunnacliffe talks to Mike Reyes from Sabre and T2RL's Amanda Campbell in an extract from a longer conversation.Agentic AI is rapidly changing how travelers search, compare, and book travel. Ahead of T2RLEngage 2026, Mike Reyes explores what this shift means for airline retailing and how airlines can maintain control of their offers, customer relationships, and commercial outcomes as discovery increasingly moves into AI-powered channels.
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  OOSD Update 04.08.2026 39m

  Ian Tunnacliffe, Ian Luck and Yuna Huellou discuss the progress towards adoption of modern standards and inevitably the involvement of Artificial Intelligence in the industry migration to Offer Order Settle Deliver.
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  Is Delivery Having its Cinderella Moment? 03.08.2026 24m

  Ian Tunnacliffe and Amanda Campbell of T2RL hear from Ink Innovations CEO Shawn Richards about the current status and outlook for the Delivery of services within modern airline technology platforms.For years the industry focused on Offers and Orders while Delivery remained the overlooked stepchild of airline retailing. Is delivery finally getting its moment and what measurable value can we expect to see as a result?
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  Making Modularity Real: Interoperability and the Economics of Transition 23.07.2026 22m

  In anticipation of the T2RL Engage 2026 Conference in September Ian Tunnacliffe talks to Barbara Moreno and Jonathan Newman of our Knowledge Partner Accelya about the realities and future of modularity in airline technology.Interoperability has become one of the industry's biggest talking points, promising greater flexibility, faster innovation and freedom from vendor lock-in. But how close are airlines to making it a reality? What technical, commercial and organisational barriers remain, and what will it take to build truly open airline retailing? Join industry leaders as they separate ambition from execution.
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  Do Airline AIs Need a Matchmaker? 20.07.2026 23m

  Ian Tunnacliffe and Rasih Ustun of T2RL talk to Justin Jander, Senior Director of Product Management at PROS.Dynamic pricing with AI requires interaction and coordination between multiple models running different functions. How can we ensure there are smooth interactions as the world becomes more AI reliant?
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  Airline Operations Systems in Focus: Insights from the T2RL Market Report 2026 13.07.2026 37m

  How is the airline operations systems market evolving, and what does it mean for airlines making technology decisions today?In this episode of T2RLTalks, Amanda Campbell, Head of Research at T2RL, steps in for regular host Ian Tunnacliffe. Joining her in the studio are Bert Craven, Deputy CEO at T2RL, John Szatkowski, SVP Digital at Seabury Airline Strategy Group, and Claire Taitte, VP at Seabury Airline Strategy Group, to discuss the key findings of the T2RL Airline Operations Systems Market Report 2026.Together, they explore:* Continued vendor consolidation across the market* Why suboptimal technology decisions can have lasting operational and commercial consequences* How vendors can build stronger, more successful engagement with airlinesIf you're involved in airline operations, digital transformation, or technology strategy, this episode offers valuable insight into one of aviation's most important, yet often overlooked, software markets.
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  Interlining Workshop Podcast 02.07.2026 19m

  In this episode of T2RL Talks, host Ian Tunnacliffe is joined by industry experts Jerry Foran and Gyorgyi Szantner to tackle one of the most complex and "thorny" issues in aviation: interlining in the modern retailing era.While the foundations of interlining date back to 1947, the digital revolution is forcing a major rethink of how carriers cooperate. The team explores why the traditional Multilateral Interline Traffic Agreement (MITA) is struggling to keep pace with dynamic pricing, non-interlineable fees, and the rise of low-cost carriers.Key discussion points include:The Revenue Control Crisis: Why current settlement processes often leave airlines with little control over the final revenue they receive.Expanding the Ecosystem: The challenge of integrating non-airline partners, such as rail and bus companies, into a seamless customer journey.The Path to Modern Retailing: Assessing whether the industry is ready for the shift toward "Offer, Order, Settle, Deliver" and the status of new frameworks like IATA’s Standard Retailer Supplier Interline Agreement.This conversation serves as an essential preview for the upcoming T2RL Engage conference in London this September, where Jerry and Gyorgyi will lead a dedicated workshop to map out the future of airline partnerships. Whether you are a seasoned specialist or new to the field, this episode provides a comprehensive look at why modernising interlining is critical for the future of airline profitability and the passenger experience.
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  The Payments Plot Twist with CellPoint 30.06.2026 22m

  T2RL's Ian Tunnacliffe and Amanda Campbell talk to Shaun Donaghey, Chief Commercial Officer of CellPoint.Are payments an underappreciated value-driver. What kind of gains can airlines realise by doing things "right"? We will identify the most overlooked areas of opportunity, digging into the question of “What’s holding us back and at what cost?”
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  Research Report - The Market for Revenue Management Systems 15.06.2026 36m

  In this edition of T2RL Talks, host Ian Tunnacliffe sits down with expert T2RL consultants Jerry Foran and Rasih Ustun to discuss the rapidly evolving world of airline revenue management (RM).The conversation centers on the findings of T2RL’s latest annual survey of the market for RM solutions, exploring whether traditional revenue management still has a role to play as the industry moves toward modern retailing and OOSD (Offer, Order, Settlement, and Delivery). The panel examines the "inevitable" shift where offers are created in response to every individual query and how the science of RM must adapt to become more customer-centric.Key highlights of the discussion include:The Integration of RM and Pricing: Why the historical separation of these two functions is being consigned to history in favour of joined-up commercial processes.Ancillary Revenue Management: The challenges of applying RM principles to services like seats and bags, including the complexities of data collection and optimization.The Role of AI and Machine Learning: How sophisticated RM providers are using AI tools to extract actionable insights from increasingly large and unstructured datasets.Market Dynamics: A look at why some major airlines continue to build in-house solutions to keep their science proprietary while others move toward specialist vendors."Bring Your Own Science": A look into the future of unified offer optimization platforms and the assembly of different components to manage right-to-fly, ancillaries, and bundling.Whether you are interested in the rise of dynamic pricing or the future of network optimization, this episode provides essential insights into the technology and strategies shaping the airline industry today. To learn more, subscribers can download the full report at t2rl.net or join the conversation in person at the T2RL Engage conference in London this September.
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  Beyond Launch: Managing a Multi-Vendor Offer & Order Ecosystem for Commercial Advantage 12.06.2026 26m

  This episode picks up where the industry's attention has been fixed: the live operation of Riyadh Air on FLYR Offer & Order - the first full-service airline running a fully native Offer & Order platform in production. Rather than revisit the build, this conversation moves the story forward. Joining the conversation are Sam Chamberlain, Chief Product Officer at FLYR, and Raghuvir Konanki, Director of Product and IT Delivery at Riyadh Air alongside host Ian Tunnacliffe and Bert Craven, Head of Technology Practice at T2RL
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  What to do in a Crisis 04.06.2026 32m

  In this episode of T2RL talks, host Ian Tunnacliffe leads a timely discussion on the dual-front crisis currently impacting the airline industry. Joined by Bert Craven, Head of Technology Practice and Deputy CEO of T2RL, and Jane Atkinson, Senior Vice President of Business Development, the team explores the "pinch at both ends" caused by rising fuel costs and suppressed travel demand following military operations in the Middle East.The conversation moves beyond the immediate crisis to offer practical strategies for airline IT and business managers. The experts discuss where to find "buried treasure" within existing contract portfolios, highlighting often-overlooked areas like aviation messaging costs, distribution forensics, and the critical importance of "material change of business" clauses.From the nuances of contractual minima to the massive return on investment provided by a well-run RFP, this episode provides a roadmap for airlines looking to achieve long-term commercial efficiency and robust leverage, even when the market is at its most volatile. Whether you are facing immediate cost pressures or preparing for upcoming renewals, this session offers essential insights into navigating the current crisis while maintaining a "keep calm and carry on" strategic focus.
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  IBE Report Podcast 02.06.2026 34m

  Looking at how the market for airline booking engines has evolved over the past 30 years.   T2RL's Amanda Campbell and Ian Tunnacliffe talk to Srdjan Prokic of Air SerbiaIs IBE as a concept now so deeply engrained in the PSS that it should barely be considered separately.  And will or should users even notice as booking systems migrate into Offers and Orders.Mobile booking apps now surpass the web interface only allowing biometric payments, passport scanning and issuing of digital boarding passes.Will  AI agents integrate enhance or replace traditional players and systems?
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  OOSD Status Report May 2026 29.05.2026 33m

  Join the team at T2RL Talks for an insightful discussion on the airline industry's "slow but steady progress" toward modern retailing. In this episode Ian Tunnacliffe invites our experts Amanda Campbell and Ian Luck to break down the key findings from the May 2026 Offer Order Settle Deliver (OOSD) Status Report.Highlights of the conversation include:A "Huge Milestone" for OOSD: The team discusses Riyadh Air finally going live for sales, marking a significant moment for modern retailing technology.Industry Shifts: An analysis of the Amadeus and Tata Consultancy Services (TCS) partnership, exploring why Amadeus is now utilising third-party developers for its core systems.The AI Wave: A look at whether AI in travel is a "bubble" or a genuine disruptor, featuring updates on Sabre’s new partnerships and the emergence of agentic AI in distribution.Solving the "Baggage Problem": A look at Dohop’s new BagConnect product and its potential to streamline virtual interlining for low-cost carriers.The Road Ahead: A preview of the T2RL Engage 2026 conference in London, emphasizing the critical need to involve travel sellers in the transformation conversation.This episode is essential listening for anyone tracking the digital transformation of airline distribution and technology.
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  The Market for Airline Loyalty Management Systems 2026 06.05.2026 42m

  Ian Tunnacliffe and Amanda Campbell of T2RL and Oliver Ross, Head of Loyalty CRM and Onboard Product at KMMalta Airlines discuss aspects of loyalty technology as highlighted by the recently published report The Market for Airline Loyalty Management Systems 2026 on t2rl.net
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  Highlights from the Quarterly OOSD Update Report from T2RL 02.04.2026 37m

  Ian Tunnacliffe talks to T2RL's Amanda Campbell and Bert Craven on a variety of matters raised by the recently released OOSD report which tracks the modernisation of airline retailing technology. Discussion includes key recent industry developments and announcements, highlighting what they mean for airline strategy, technology, and transformation priorities.
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  The Role of Systems Integrators in Airline Commercial Transformation 18.02.2026 36m

  The airline industry is embracing the biggest commercial change for a generation it's going to need some help. T2RL has worked with a group of Systems Integrators to examine what help may be available and how best to apply it to the challenge  of OOSD. Hear Ian Tunnacliffe dive into the detail with Bert Craven and Nick Moore.