Bandwidth

Episodes

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  What It Really Takes for an ISP to Add Mobility 27.10.2026 35m

  Adding mobile service to an ISP is more than adding another line to the product catalog. It changes how customers buy, activate, pay for, and get support for a service they expect to work wherever they go.In this episode of Bandwidth, Georgette Lopez-Aguado, Rick Seemann, and Larry Weidig explore what it takes for a broadband provider to become a mobile virtual network operator, or MVNO. They discuss selling mobile service over another carrier’s network and deciding how far to expand into handsets, eSIMs, international roaming, and customer support.The hosts debate mobility as a customer-retention strategy, the value and limitations of unified billing, and the operational complexity behind a convenient customer experience. They also consider how regional ISPs can respond when national carriers bundle free mobile service with fiber internet.In this episode, you will learn:Why the customer experience becomes central when your ISP sells mobile service over another carrier’s networkHow handsets, eSIMs, roaming, and device financing change the scope of your mobile offeringWhere automation and self-service can reduce activation, provisioning, and support frictionWhy mobility may deliver more value through customer retention than acquisition aloneHow unified billing can simplify the experience while creating new questions about pricing and perceptionWhy matching a national carrier’s discounts can undermine a regional ISP’s competitive strengthsLearn how to evaluate mobile service as an extension of your customer relationship and decide how much complexity your business can support.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Toughest Tradeoffs in an ISP 13.10.2026 42m

  Every ISP says everything matters, until competing priorities force the business to choose what comes first. Customer trust, revenue, operations, culture, technology, and employee performance may all be essential, but operators cannot always protect or improve them at the same time.In this episode of Bandwidth, Larry Weidig, Georgette Lopez-Aguado, and Rick Seemann rank some of the most difficult priorities facing broadband operators. They debate whether people, processes, or technology create the most value; which business losses are hardest to recover from; which customers and operating teams matter most; and whether trust, convenience, or performance creates lasting loyalty.The conversation also examines the tension between reliability, innovation, and affordability—and culminates in a defining question for any business under pressure: if the organization is on fire, should leadership save its revenue, reputation, or culture first?In this episode, you will learn:Why great people can create value that competitors cannot easily replicateWhy customer trust and reputation can take years to build and minutes to loseHow profitability, customer tenure, and account size create different forms of valueWhich ISP teams have the greatest influence on the customer experienceWhy trust, convenience, and network performance create different kinds of loyaltyHow operators should weigh reliability, innovation, and affordabilityWhy survival, reputation, and culture can demand conflicting decisions during a crisisLearn what your team’s rankings reveal about how your ISP makes decisions when every priority feels critical.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  What Matters Most at Every Stage of ISP Growth 29.09.2026 45m

  Sustainable ISP growth requires different priorities at every stage of the business. The systems, processes, and leadership that support an operator with 500 subscribers may not be enough when that same company reaches 5,000 or 50,000.In this episode of Bandwidth, Georgette Lopez-Aguado, Rick Seemann, and Larry Weidig examine what broadband operators should prioritize as they move from initial infrastructure build-out to network densification, service expansion, and growth through new markets or acquisitions. They discuss why building a successful ISP requires more than deploying a network, when automation begins creating meaningful value, and how unchecked complexity can make a growing company less efficient and less profitable.The conversation also explores the challenges that emerge during expansion, including inconsistent customer experiences, disconnected systems, competing internal priorities, support-team burnout, and cultural differences between markets. The hosts explain why intentional leadership, clean data, repeatable processes, and controlled integration become increasingly important as the business grows.In this episode, you will learn:Why building a strong ISP requires more than deploying infrastructureHow repeatable processes create a foundation for sustainable growthWhen automation helps and when implementing it too early can backfireWhy operational complexity can grow faster than subscriber countHow rapid growth can place pressure on margins, support teams, and cash flowWhy data integrity and customer consistency become critical during expansionHow ISP leadership must evolve at every stage of growthLearn how to align your people, processes, platforms, and priorities with the stage of growth your ISP is navigating.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Add-On Economy and What’s Worth Selling 15.09.2026 32m

  ISP add-ons can grow revenue and strengthen customer relationships, but every new service also creates new responsibilities. Managed Wi-Fi, mobile plans, security services, and streaming bundles can make customers' lives easier. They can also add support costs, partner handoffs, and products customers never wanted in the first place.In this episode of Bandwidth, Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig explore how broadband operators can decide what's actually worth selling beyond the internet connection. They discuss the difference between useful convenience and unnecessary complexity, whether ISPs should sell services they cannot support in-house, and why customers still hold the ISP accountable when a partner's product fails.The conversation also challenges the idea that lower churn automatically means stronger loyalty. The hosts debate customer lock-in, the evolution of the traditional internet-TV-phone bundle, and what to do when customers keep paying but become less satisfied. Flexible packages and direct customer feedback may reveal a better offer than a rigid bundle.In this episode, you will learn:How to evaluate whether an add-on makes customers' lives easierWhy new services affect sales, support, billing, and operationsHow partner support and escalation paths affect the customer experience Where customer loyalty ends and lock-in beginsWhy the traditional triple play is being reconsideredHow customer satisfaction can expose problems that churn alone missesLearn how to build an ISP service portfolio that earns trust instead of simply adding more products to the bill.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  When Financial Stress Shows Up Before the Metrics Do 01.09.2026 34m

  Financial stress often shows up in customer behavior long before it appears in churn or bad debt. A billing-date change, an autopay opt-out, a downgrade request, or even more time spent reviewing cheaper service options can signal that a subscriber is under pressure before a payment is ever missed.In this episode of Bandwidth, Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig explore how broadband operators can recognize those early warning signs and respond before financial stress becomes customer loss. The conversation breaks down how difficult economic conditions change customer priorities, why normal ISP playbooks can stop working when behavior becomes less predictable, and how rigid processes can unintentionally push otherwise loyal customers toward cancellation.The hosts also examine why retention does not always mean protecting ARPU in the short term. Payment arrangements, temporary downgrades, lower-speed options, referral programs, and other structured forms of flexibility can help operators preserve relationships while customers navigate difficult periods. The challenge is designing those options proactively and consistently rather than improvising after churn has already started.In this episode, you will learn:Which customer behaviors can signal financial stress before a missed paymentWhy autopay changes, billing-date requests, and downgrades can be early warning signsHow economic pressure changes what broadband customers valueWhy rigid collection policies can unintentionally accelerate churnHow ISPs can build structured payment and retention options before customers cancelWhy lifetime customer value can matter more than ARPU aloneHow data and automation can help operators identify changing behavior earlierLearn how to spot customer stress before the traditional metrics catch up and build a retention strategy that protects both relationships and long-term revenue.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Next Stage of AI for Broadband Operators 18.08.2026 44m

  AI for broadband operators is moving beyond chatbots. The bigger question now is what happens when AI stops simply answering questions and begins identifying patterns, recommending decisions, and taking action inside an ISP. In this episode of Bandwidth, Larry Weidig, Rick Seemann, and Georgette Lopez-Aguado break down how operators should think about the next stage of AI adoption, from low-risk assistance to systems that can directly affect customers, billing, and network operations.The conversation separates AI, machine learning, and large language models before exploring the different levels of trust required as systems gain more authority. The hosts discuss when deterministic automation may actually be safer than AI, why customer-facing experimentation carries a different risk than internal workflows, where humans should remain in the loop, and why AI should be judged against the error rate of the human process it is replacing rather than an unrealistic standard of perfection.The group also looks beyond the technology itself. Employees and subscribers still have to trust the systems they interact with, organizations have to rethink how work gets done, and operators need to understand the economics of the AI tools becoming embedded in their businesses. As model costs, vendor dependency, and automation increase, the real challenge becomes deciding where AI creates measurable value and where human judgment still matters most.In this episode, you will learn:Why AI, machine learning, and LLMs should not be treated as the same thingHow ISPs can move from AI-generated insights to recommendations and automated actionWhy different broadband workflows require different levels of trust and oversightWhen traditional automation may be safer and more predictable than AIWhy AI mistakes should be compared with human error instead of perfectionHow customer and employee trust can shape successful AI adoptionWhy AI costs and vendor dependency should be part of an operator's long-term strategyMove beyond the AI hype and learn how broadband operators can decide what to automate, what to keep human, and how much control they are actually ready to hand over.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  What ISPs Must Become by 2030 04.08.2026 30m

  Broadband is becoming essential, increasingly universal, and harder for internet service providers to differentiate. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with David Zumwalt, P.E., President and CEO of WISPA, to examine what ISP consolidation, broadband utility regulation, fixed wireless, fiber, automation, and universal coverage could mean for the future of the broadband industry. Drawing from his experience operating and scaling Broadband VI, David explains why providing a reliable internet connection may no longer be enough to keep an ISP competitive, valuable, or relevant.The conversation traces how COVID transformed broadband from a nice-to-have service into critical infrastructure and forced operators to rethink provisioning, automation, capacity, and long-term planning. David also breaks down the benefits and risks of treating broadband like a utility, why consolidation is a natural pressure in connectivity markets, and why operators should choose technology based on customer and market needs rather than loyalty to fiber or fixed wireless.Looking toward 2030, the group explores how operational discipline, over-the-top services, public safety applications, precision agriculture, and other uses of broadband infrastructure could help independent ISPs strengthen customer relationships, build new revenue streams, and create value beyond pure connectivity.In this episode, you will learn:Why broadband shifted from a convenience to essential infrastructureHow utility regulation could support broadband deployment while limiting innovationWhy ISP consolidation and M&A activity are likely to continueWhy fiber, fixed wireless, and other technologies should be matched to the marketHow operational discipline can make an ISP more efficient and valuableWhy over-the-top services may become critical to ISP differentiationWhat internet service providers should be preparing for before 2030Discover how broadband operators can adapt to universal coverage, fierce competition, and a market where internet access alone may no longer be enough.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Who Really Built Rural Canada’s Internet? 21.07.2026 16m

  Rural internet in Canada was not built by major carriers alone, and many regional providers still do not get the recognition they deserve. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with Neil Smellie, Executive Director of CanWISP, to unpack why regional ISPs have been the backbone of connectivity in underserved communities, where policy and funding programs still fall short, and what the next era of broadband growth could look like. If you care about competition, rural access, and the future of independent broadband providers, this conversation gives a clear and grounded look at what is really happening on the ground.The team explores how so many regional ISPs were built out of real local need, why smaller operators are often under-recognized despite the infrastructure they already created, and how overbuilds, funding rules, and regulatory pressure can create real frustration for the people already serving these communities. They also dig into why CanWISP matters, how advocacy gives local providers a bigger voice, and what happens when the industry gets closer to universal connectivity and the old growth model starts to change.In this episode, you will learn:Why regional ISPs played such a major role in building rural internet accessHow local providers helped fill needs that larger incumbents ignoredWhy government overbuilds and funding structures can frustrate smaller operatorsHow CanWISP helps independent providers strengthen advocacy and visibilityWhat smaller ISPs may need to consider as broadband markets mature and evolve Explore why regional ISPs still matter, why their role deserves more recognition, and how independent providers can keep adapting as the market changes. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Why the TV Bundle Still Matters for ISPs 07.07.2026 14m

  The streaming landscape is more fragmented than ever, but that does not mean TV is dead for ISPs. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with Michael Hawkes from TiVo to unpack why the bundle still matters, how content-first video strategy can reduce churn, and why operators still have an opportunity to win on entertainment. If you have ever wondered whether TV still belongs in the broadband business, this conversation gives a grounded answer.The team breaks down how TiVo approaches aggregation across linear, FAST, and OTT services, why the modern viewing experience is still full of friction, and how ISPs can offer a more unified product without recreating the old rigid cable model. They also explore why OTT costs are rising, why linear TV is evolving instead of disappearing, and how the right partner can make video easier to launch than many operators assume.In this episode, you will learn:Why the bundle still matters for broadband providersHow content aggregation can create a better viewing experienceWhy OTT fragmentation is still a major consumer pain pointHow TV can reduce churn and open new revenue streams for ISPsWhy linear TV is evolving rather than dying Explore how broadband providers can stay relevant in video, simplify the viewing experience, and think more strategically about what customers still want from a bundle. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Network Engineers Quietly Keeping the Internet Running 23.06.2026 11m

  The internet does not stay reliable by accident, and most ISP teams only see one side of the system. In this episode of Bandwidth, Rick Seemann and Larry Weidig sit down with Jonathan Black, Executive Director of NANOG, to unpack the engineer-led, vendor-neutral organization helping keep the broader internet open, secure, and resilient. If you operate a broadband network and want a better understanding of what happens beyond your upstream connection, this conversation gives you a practical look at the resources, history, and infrastructure that matter.The team explores how NANOG grew out of the early internet, why its content is selected by engineers for engineers, what makes its vendor-neutral model valuable, and how AI is already changing the infrastructure side of networking. They also dig into why educational communities like this still matter, how network engineers solve problems in real time, and where broadband operators can go to keep leveling up.In this episode, you will learn:What NANOG is and why it matters to broadband operatorsHow network engineers use NANOG’s events, presentations, and mailing listWhy vendor-neutral, engineer-led education still matters in broadbandHow AI is already affecting network infrastructure and monitoringWhat ISP teams can learn from the people working beyond the upstream connection Explore how broadband operators can better understand the wider internet, tap into engineer-led resources, and think more clearly about where networking is headed next. Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Why AI Is Overwhelming Broadband Operators 09.06.2026 46m

  AI adoption for broadband operators is moving fast, but many teams are still trying to figure out where to start, what tools to trust, and how to use AI without getting overwhelmed. In this episode of Bandwidth, Rick Seemann, Larry Weidig, and Jason unpack the practical reality of AI in broadband, from everyday use cases to vendor hype, automation risk, and why operators should focus on real problems before chasing the latest tool. If you are trying to understand how AI can actually help your broadband business, this conversation gives you a grounded starting point.The team breaks down why AI should not be treated like an oracle, how operators can experiment safely, and why internal culture matters just as much as the technology itself. They also explore how AI is changing workflows, decision-making, customer support, vendor platforms, and the speed at which teams can test new ideas.In this episode, you will learn:Why AI adoption starts with small, practical use casesHow broadband operators can avoid getting lost in AI hypeWhy AI outputs still need validation, citations, and human judgmentHow vendor platforms are implementing AI and what operators should prepare forWhy teams need safe space to experiment before scaling AI useLearn how broadband operators can cut through the AI hype, start with practical use cases, and build safer, smarter adoption habits before scaling AI across the business.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast?Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Digital Divide Isn’t About Access Anymore 26.05.2026 35m

  The digital divide is no longer just about broadband access. In this episode, Georgette Lopez-Aguado, Rick Seemann, and Larry Weidig break down why broadband adoption still lags even when service is available, and what that means for ISPs trying to close the real gap. The conversation explores affordability, digital literacy, language support, and why access alone does not solve the problem.They unpack how the digital divide is shifting from geography to economics, why some communities still cannot adopt service even when the network is there, and how AI may be creating a new divide on top of the old one. This episode matters because it reframes the problem in a way operators can actually act on, with practical insight into adoption barriers, community support, and long-term business decisions.Why broadband adoption still lags even when coverage existsHow affordability affects adoption more than availabilityWhy language support and accessibility shape real-world usageHow AI is creating a new digital divideWhy low-income neighborhoods may still be worth serving long-termDon’t risk treating the digital divide like an access problem only. Learn how to understand the real barriers to broadband adoption and what operators can do about them.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Why Install Day Defines Your ISP Brand 12.05.2026 29m

  The install is not just a technical moment. It is a brand moment. In this episode, Larry, Rick, and Georgette break down why field operations shape customer trust faster than most ISPs realize, and how one bad install can create avoidable churn, repeat truck rolls, and long-term support pain.The conversation covers the tradeoff between speed and quality, the soft skills that separate average technicians from great ones, and the practical systems that reduce disputes in the field. From placement plans and install photos to technician judgment, communication, and safety, this episode focuses on the habits that protect margin and improve customer experience from day one.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!
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  The Most Common Operational Bottlenecks ISPs Don’t Realize They Have 28.04.2026 31m

  Operational bottlenecks in ISP growth can quietly destroy customer experience, slow installs, and create chaos before most providers even realize there’s a problem. In this episode, Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig break down the operational bottlenecks that hurt ISPs most—manual processes, tribal knowledge, field technician inefficiencies, documentation gaps, and the hidden costs of scaling too fast. If you’re trying to grow your ISP without breaking your systems, this conversation gives you the playbook to scale smarter.From field tech scheduling and billing workflows to customer support overload and undocumented processes walking out the door, this episode explores what happens when growth exposes the cracks in your operations. Rick, Georgette, and Larry share practical lessons on documentation, process building, automation, and balancing sales momentum with operational readiness—so you can protect customer experience while building for long-term growth.Identify the first operational workflows that typically break as customer growth acceleratesLearn how to reduce tribal knowledge and protect your business from undocumented processesUnderstand why field technician scheduling and admin tasks can create major inefficienciesDiscover how better documentation improves customer support, installs, and billing consistencyAvoid the costly mistake of letting sales outpace operations without a planDon’t risk scaling your ISP into operational chaos. Learn how to build systems that grow with you before the bottlenecks slow everything down.👀 Subscribe for new episodes featuring candid operator insights, broadband strategies, and industry realities.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to like, comment, and subscribe!📧 Learn more about Sonar → sonar.software 
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  The Wildest Things ISP Technicians Have Seen in People's Homes 14.04.2026 37m

  ISP field service stories don’t just entertain—they reveal the real operational challenges that can make or break your team. In this episode of ISP field service stories, you’ll hear unforgettable, real-world moments from the front lines that highlight safety risks, customer dynamics, and the human side of running an ISP. If you’ve ever worked in support, dispatch, or field operations, these ISP field service stories will help you anticipate issues, protect your team, and improve how you operate.Hosted by Rick Seemann, Georgette Lopez-Aguado, and Larry Weidig, this episode throws out the usual format and dives into raw, unfiltered stories from the field—from dangerous installs and unpredictable customers to bizarre service calls and hard-earned lessons. Beyond the laughs, these stories unpack what really matters: technician safety, customer communication, operational consistency, and how small decisions in the field can have lasting business impact.What you’ll learn:How to handle high-risk or volatile customer situations safelyWhy documenting customer notes and context is critical for your teamCommon (and unexpected) causes of service issues in the fieldHow to balance customer experience with technician safetyLessons from real scenarios that can improve your SOPs and trainingDon’t risk learning these lessons the hard way—learn how to better prepare your team, protect your operations, and navigate the realities of field service today.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Why MDUs Are the Battleground ISPs Keep Losing 31.03.2026 36m

  MDU internet strategy is often pitched as easy growth for ISPs, but this episode reveals why MDU internet strategy quickly turns into operational chaos without the right playbook. If you're navigating MDU internet strategy, this conversation breaks down how to avoid losing control, improve customer experience, and actually scale. Learn why frictionless setup, not just speed or price, is becoming the defining competitive edge in multi-dwelling unit deployments.In this episode, Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann unpack the realities of serving MDUs, HOAs, and other shared environments, from the hidden complexity of infrastructure and tenant expectations to the risks of exclusivity and poor communication control. Backed by real-world experience and industry data (including a 26-point NPS boost tied to frictionless onboarding), they explore how ISPs can build smarter systems, stronger partnerships, and more resilient growth strategies. Whether you're entering the MDU market or trying to fix what’s already broken, this episode gives you a clearer path forward.What you’ll learn:Why MDUs create operational headaches despite looking like “easy growth”How frictionless setup (QR codes, self-serve onboarding) drives higher NPS and lower churnThe tradeoffs between exclusivity vs. competition in multi-unit environmentsHow to manage communication when property managers control the resident relationshipWhen Wi-Fi-only deployments make sense—and when they failDon’t risk losing control of your customer experience in MDUs—learn how to build a scalable, frictionless strategy that actually works.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  Why Customers Blame YOU for Their WiFi Problems 17.03.2026 32m

  The ticket says "internet's not working," but your network looks fine — so where's the real problem? In this episode, we break down why customers blame their ISP for in-home issues, how managed WiFi can turn a support headache into a revenue opportunity, and where to draw the line on troubleshooting equipment you didn't deploy. We also play Love It or Hate It, tackling gear resets, the WiFi-equals-internet debate, and speed test server controversies.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/ 🔔 Love the podcast? Don’t forget to like, comment, and subscribe!📧 Learn more about Sonar → sonar.software
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  How ISPs Traffic Shape Without Breaking Trust 03.03.2026 36m

  Traffic shaping gets a bad rap, but done right, it's one of the smartest tools an ISP can use. It's not throttling—it's optimization. And when implemented correctly, customers may not even realize it's happening.In this episode, we break down:• How traffic shaping actually works• The difference between prioritization and throttling• Deep Packet Inspection (DPI) explained • Why transparency builds customer trust• Real-world examples of traffic policies • How to respond when the press gets it wrongFollow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Hidden Reason Customers Leave ISPs So Fast 17.02.2026 31m

  You didn't lose that customer because of speed, pricing, or coverage. You lost them because of friction in the install, billing, or the first 10 minutes of using your service.In this episode, we dive deep into where ISPs drop the ball after the sale—from miscommunication between sales and support to onboarding mistakes that quietly drive churn. Most operators think customer loyalty is about reliability, but it's not. It's about removing friction before the customer ever feels it.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software
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  The Real Ways ISPs Are Using AI Right Now 03.02.2026 38m

  AI isn’t replacing ISP jobs, but it is changing how networks are run, decisions are made, and customers are kept or lost.In this episode of Bandwidth, hosts Georgette Lopez-Aguado, Larry Weidig, and Rick Seemann break down how ISPs are actually using AI today, from churn prediction and call analysis to smarter routing, fraud detection, and faster decision-making across teams.They unpack where AI delivers real operational wins, where it can hurt customer experience if deployed carelessly, and why waiting to “figure it out later” is already putting some operators behind. The conversation also covers the guardrails ISPs need, including data readiness, AI usage policies, and keeping humans in the loop when automation starts affecting trust.If you’re an ISP leader trying to use AI without creating new risks, this episode offers a practical, no-hype look at what works, what doesn’t, and where to start.Follow us on Instagram → https://www.instagram.com/the_bandwidth_podcast/🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software