Healthcare IT Today Interviews

Episodes

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  AI-Native Artera Fills Gaps in Care and Provider Performance 04.11.2026 37m

  AI agents in healthcare are changing how patients reach their care teams. In this interview, Artera CEO and Co-founder Guillaume de Zwirek explains what an AI-native approach to patient communication really looks like. He breaks down conversational AI in healthcare (https://artera.io/) : an AI agent that understands why a patient is calling, books the visit or handles the refill in plain language, and closes care gaps on the same call instead of chasing people with callbacks they ignore. He also shows how Artera's AI agents in healthcare (https://artera.io/) keep staff in control, and makes the case for why safety, not memory, is the real moat, and why rigid phone-tree IVR systems are on their way out.Learn more about Artera: https://artera.io/Healthcare IT Community: https://www.healthcareittoday.com/
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  InterSystems Talks on Health Data Standards, Quality, and AI 02.11.2026 17m

  InterSystems is the data Goliath of health care, present in 20 countries and processing two-thirds of all medical records in the United States. But even InterSystems has to evolve to deal with the challenges of health care, including shrinking funds and the vast expansion in the use of data for analytics and AI.In a recent interview at the Civitas conference, we hear from two experts at InterSystems Public Sector Corporation: Kirk Grothe, Head of Public Sector Strategy, and Dave Nelson, Head of Public Sector Sales Engineering. They discuss standards in health care data exchange, efforts to improve data sharing and quality at CMS, the ONC, and states, and the importance of defining context and use cases for data.Learn more about InterSystems: https://www.intersystems.com/Healthcare IT Community: https://www.healthcareittoday.com/
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  Delivering Clear Data for Patient Care at xCures 19.10.2026 10m

  Hundreds of companies are offering AI for clinical and other healthcare related uses. Kenny Wong, Chief Product Officer at xCures, offers two criteria for judging the value of a solution: first whether the outcome is repeatable and shows the work that was done transparently, and second whether it is generating a desired result such as saving you time.In our recent interview at the Civitas conference, Wong reviews his background in genetics, the history of xCures, and the state of data today. He estimates that 80% of healthcare data is "messy," meaning it exists in unstructured formats such as PDFs and JPEGs. xCures can extract the information needed for patient care from these sources—what Wong calls a "clinical clarity engine."Learn more about xCures: https://xcures.com/Healthcare IT Community: https://www.healthcareittoday.com/
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  How BridgeLink and Innovar Healthcare Are Advancing Open Source Healthcare Integration 16.10.2026 18m

  Innovar Healthcare is known for data movement and integration in healthcare: any data in any format, between any set of customers. One major trait that distinguishes Innovar from nearly all services in health care today is that it offers and supports open source tools, which is common in other industries. In our recent interview at the Civitas conference, CEO and Founder Loyd Bittle talks about security, administrative convenience, and use cases for his company's integrations.The first part of our interview is devoted to security incidents. Bittle points out that while open source code (and nowadays AI) makes it easier for malicious intruders to attack, it also makes it easier for researchers to uncover bugs, and for Innovar to provide patches.  This actually happened recently when researchers discovered a security issue with the open source Mirth Connect project which Innovar Healthcare and the community forked to create BridgeLink.  Once Innovar and the BridgeLink community learned about the security issues, they were able to address them quickly.  Bittle notes that it's now unsafe to continue using the insecure open source Mirth Connect project.Learn more about Innovar Healthcare: https://www.innovarhealthcare.com/Learn more about BridgeLink: https://www.bridgelink.net/Healthcare IT Community: https://www.healthcareittoday.com/
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  PerfectServe Uses AI to Transform Healthcare Workflow Orchestration 14.10.2026 22m

  After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time.Castel's goal for PerfectServe is to "get the right information to the right person at the right time using the most appropriate channel, no matter where." He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed.Learn more about PerfectServe: https://www.perfectserve.com/Healthcare IT Community: https://www.healthcareittoday.com/
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  How CSIRO is Making Interoperability a Front-of-House Clinical Benefit 28.09.2026 20m

  CSIRO’s Smart Health Checks is Bringing Conversations Back to CareHealthcare interoperability is seen as a back-office challenge and it is rarely spoken about as a benefit to clinicians. But what if it was? Could it help accelerate initiatives? An initiative in Australia is doing just that - improving data exchange to reduce screen time so that clinicians can focus more on conversations with patients. Healthcare IT Today sat down with Kirsty Maunder, Senior Business Analyst at CSIRO’s Australian e-Health Research Centre. She explains how their Smart Health Checks initiative uses Smart on FHIR technology to pre-populate clinical forms and return providers to natural conversations with patients. You will discover how bidirectional data write-back stops transcription errors and why building from frontline clinical frustrations drives genuine technology adoption. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about CSIRO's Australian e-Health Research Centre at https://aehrc.csiro.au/Find more great health IT content at https://www.healthcareittoday.com/
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  Inside Epic’s Push to Help Customers Build Their Own AI Agents Using Agent Factory 25.09.2026 22m

  Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers.Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he expects organizations to shape existing AI features to the organization's policies, guidelines, data, and workflows. Next, they will build new agentic features for revenue cycle management, clinical decision making, patient engagement, etc. In the future, Epic will expand the scope of Agent Factory to use external connectors and run on partner platforms outside Epic, including Care Everywhere.Learn more about Epic: https://www.epic.com/Healthcare IT Community: https://www.healthcareittoday.com/
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  Why Healthcare Needs Coordinated Infrastructure, Not More Point Solutions 23.09.2026 21m

  Cotiviti ties together providers and payers, including the top 25 US health plans, that collectively serve 300 million members in the United States. In this video, CEO Ric Sinclair describes how the "friction" between providers and payers can be resolved by leveraging smarter infrastructure like what Cotiviti provides.Sinclair looks beyond technology and data, even beyond the use of AI, to talk about how an underlying platform can bring together all the expert insights and reduce the waste in health care. Ultimately, he wants to eliminate denials and appeals by "getting it right the first time" in billing. This requires more than the application of AI in "silos," which he predicts are not sustainable. "Coordination" is a key concept he shares while talking about being a healthcare infrasrtucture company that creates value for its users.Learn more about Cotiviti: https://www.cotiviti.com/Healthcare IT Community: https://www.healthcareittoday.com/
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  Anita Ghose Shares Real-World Tactics for Women in Health IT Leadership 21.09.2026 18m

  Standard networking events and leadership courses fail to keep women in digital health careers. Half of female tech talent exits the sector by age 35. The solution? Offering practical advice and operational mentorship from women who have actually been successful. At HIC2026 in Sydney, Australia, Healthcare IT Today sat down with Anita Ghose, CEO at InventiveX and Program Lead for Women in Digital Health Leadership at the Australasian Institute of Digital Health (AIDH). Ghose breaks down why leadership development must center on hard-won deployment lessons rather than abstract theory. She also shares where Australian health systems are targeting AI investments to reduce cognitive load on frontline clinicians.🔔 Subscribe for more great interviews with Health IT leaders.Learn more about InventiveX at https://www.linkedin.com/company/inventivexai/about/Find more great health IT content at https://www.healthcareittoday.com/
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  The Global HIM Evolution: Why AI Requires Human Data Stewards According to HIMAA 18.09.2026 20m

  The health information management (HIM) profession is undergoing a massive worldwide evolution. AI require strict data governance to function safely, putting a direct spotlight on clinical data quality…and right in the wheelhouse of HIM professionals.Healthcare IT Today sat down with Kathleen Rogers, Member & Profession Services Manager, and Danika Bakalich, Director of Workforce Advocacy & Development from the Healthcare Information Management Association of Australia (HIMAA). They unpack the worsening shortage of clinical coders, practical strategies to bridge the graduate training gap, and why health information managers must demand a seat at the executive table. You will also discover why accurate clinical data management is fundamentally an issue of patient safety rather than just a billing exercise. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about HIMAA at https://www.himaa.org.au/ Find more great health IT content at https://www.healthcareittoday.com/
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  The Healthcare Infrastructure Working Behind the Scenes 16.09.2026 33m

  One of the most interesting organizations in healthcare is Civitas Networks for Health.  This non-profit organization brings together some of the key organizations that provide the national infrastructure for health and health data.  One of their best venues to convene their community is at the upcoming Civitas 2026 Annual conference.I recently sat down with Jolie Ritzo, CEO at Civitas Networks for Health, Anne Santifer, Executive Director at Arkansas State Health Alliance for Records Exchange, and Dan Cranshaw, Executive Director at KC Health Collaborative, to learn more about what's happening in the Civitas community and get a preview of their annual conference.  One thing they shared was how often healthcare infrastructure serves an important purpose but goes unrecognized. This is by design.  For example, an HIE (Health Information Exchange) may make a patient's information from multiple organizations available to a clinician at the point of care.  The clinician and patient often have no idea how the information from external organizations was made available to them, but having that data often improves care. Good infrastructure like an HIE quietly does this work in the background, often with little recognition.Learn more about Civitas: https://civitasforhealth.org/Learn more about Arkansas State Health Alliance for Records Exchange: https://sharearkansas.com/Learn more about KC Health Collaborative: https://www.kchealthcollaborative.org/Healthcare IT Community: https://www.healthcareittoday.com/
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  Faster, Safer Patient Care Starts With Better Team Chat 04.09.2026 15m

  In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap.Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging.Learn more about Zenzap: https://www.zenzap.co/Healthcare IT Community: https://www.healthcareittoday.com/
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  Stop Waiting for Interop: PocketHealth Uses Agentic AI to Automate Operations Across Systems 02.09.2026 22m

  [SPONSORED] Custom APIs Are Failing Interoperability: How Agentic AI Replaces Manual Data Entry Healthcare systems spend billions attempting to force disparate software to connect through complex data standards. What if agentic AI could solve the problem without complex integration or the need for universal agreement on data standards?In this interview, Rishi Nayyar, CEO of PocketHealth, explains how their platform, Conductor, automates longitudinal workflows across legacy systems. Discover why electronic health records are engineered for data storage rather than process orchestration, and learn how applying automated AI agents directly to user interfaces solves cross-system bottlenecks without massive IT overhauls. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about PocketHealth at https://pockethealth.com/Find more great health IT content at https://www.healthcareittoday.com/PocketHealth is a proud sponsor of Healthcare Scene.
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  AI Plus Larger Data Sets Drive Workflows to the Cloud and to the Edge 31.08.2026 21m

  The sudden emergence of AI models for all sorts of healthcare procedures, along with advanced hardware such as NVIDIA's GPU processors, creates questions for healthcare practices that want to improve outcomes and costs with these technologies. In a recent video interview, Dan Schneider, Enterprise Platforms Product Specialist at NVIDIA, and Sandra Colner, GM Global Healthcare & Life Sciences at Dell Technologies dove into these important topics and shared some key insights as healthcare leaders navigate AI in their organization.Learn more about NVIDIA: https://www.nvidia.com/en-us/Learn more about Dell Technologies: https://dell.com/HealthcareHealthcare IT Community: https://www.healthcareittoday.com/
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  The Patient Remains at the Center with NTT Data's Healthcare Technology and Services 28.08.2026 23m

  Lindsey Bengfort, Managing Director, Healthcare Provider at NTT Data, cites two key principles that healthcare institutions are concerned with today. First, put the patient outcome at the forefront, which requires empathy but also a sense of urgency. Second, do more with less, which requires the right technology and, when AI is deployed, the right models for each situation.Learn more about NTT Data: https://www.nttdata.com/global/en/industries/healthcareHealthcare IT Community: https://www.healthcareittoday.com/
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  A Demo of Truven Health Insights Turning Data Into Actionable Insights 26.08.2026 14m

  Renee Wiczorek, Lead Product Manager at Truven by Merative, wants healthcare institutions to ask the deep questions about the trends they're seeing: What caused a recent cost increase? What programs are working? Which of their populations need more attention?  When you ask the right questions and have the right data, healthcare organizations can glean a lot of value.Truven's dashboards, which Wiczorek demos during this video, let managers find "clarity" in their data, and learn "not just what happened, but why." The demo is well worth viewing in full screen.Learn more about Truven Health Insights: https://www.merative.com/truvenHealthcare IT Today: https://www.healthcareittoday.com/
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  Human in the Loop Does Not Mean Safe: The Hidden Risks of Agentic AI in Healthcare 24.08.2026 12m

  Treating healthcare AI like a standard software rollout creates a dangerous false sense of security for health system executives. Slapping human oversight onto agentic AI does not eliminate operational risk, it simply shifts massive legal and operational liability onto overburdened clinicians.In this interview from eHealth26, Julia Zarb, founder of Blue x Blue, breaks down why traditional IT playbooks fail when applied to agentic AI. She explains how small, logical micro fissures in AI outputs bypass manual checks and multiply when autonomous agents interact across an organization. Viewers will gain a practical framework for identifying governance blindspots and protecting clinical teams from hidden operational traps.🔔 Subscribe for more great interviews with Health IT leaders.Learn more about Blue x Blue at https://www.bluexblue.com/Find more great health IT content at https://www.healthcareittoday.com/
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  The Hidden Risk of Rushed Technology: Patrick Lo on Establishing AI Governance 21.08.2026 15m

  Healthcare organizations are rushing to implement artificial intelligence tools without establishing basic operational safeguards. Moving too fast exposes your health system to severe compliance failures and massive security risks. In this interview, Patrick Lo, CEO of Privacy Horizon, maps out the critical framework needed to govern clinical AI before signing vendor contracts. Discover how to move past basic compliance checklists, apply clear lines of team accountability, and handle automated errors before they impact patient care. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about Privacy Horizon at https://www.privacyhorizon.com/Find more great health IT content at https://www.healthcareittoday.com/
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  Why US Hospitals Drown in Claims While Canada Misses Clinical Data 19.08.2026 15m

  Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healthcare funding alter the daily operational reality for professionals on each side of the border.Healthcare IT Today sits down with Jodi McMullin, CEO of ScoJo Consulting, at the eHealth26 conference to unpack how distinct funding models dictate the daily reality of clinical coding. You will discover how portfolio funding versus multi-payer commercial models impacts code volume, and why both systems face severe data accuracy challenges. Learn how clinical documentation improvement programs protect patient safety, reduce claims friction, and secure stable resources. 🔔 Subscribe for more great interviews with Health IT leaders.Learn more about ScoJo Consulting at https://scojocoding.com/Find more great health IT content at https://www.healthcareittoday.com/
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  AI and Automation Are Reshaping Revenue Cycle Management 17.08.2026 13m

  Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over the next couple of years. In our recent interview, Mehta describes the current stresses in healthcare RCM and where AI can help.When you improve RCM, Mehta says, you improve profits in two ways: by handling bills more efficiently and by getting higher reimbursements by avoiding errors. Thanks to traditional techniques known as robotic process automation (RPA) and the latest AI, you can check 100% of submissions and prior authorization requests rather than just a small subset. Plus, for provider organizations, improved profitability also leads to better credit ratings and further savings.Learn more about Omega Healthcare: https://www.omegahms.com/Healthcare IT Community: https://www.healthcareittoday.com/