Built to Change
Built to Change is a podcast and video series from Prosci, a company focused on organizational change management. The show presents candid, interview-style conversations with change experts who share real stories of successes and failures in driving change. Hosted by Emma de-la-Haye, Prosci's Engagement Director for Europe, each season dives deep into a specific topic, from enterprise systems to AI, while standalone episodes explore individual questions. The series emphasizes treating change as a capability to build, not just a project to get through, and offers practical insights based on over 25 years of research. New episodes are released monthly on YouTube and podcast platforms.
Episodes
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ERP Go-Live is the Beginning, Not the Finish Line 16.10.2026 47mERP drift rarely announces itself. Ninety days after go-live, the project team has moved on and sponsors are focused on the next priority. Help desk tickets are falling, which looks like adoption. Often it means people stopped asking for help because they found a workaround. Prosci's 2025 Unlocking ERP Implementations research found that human factors matter six times more than technical factors in improving ERP benefits. When value stalls after go-live, the system is usually working fine. ... -
Measuring What Actually Predicts ERP Success 27.08.2026 32mBad ERP metrics are worse than no metrics at all. Prosci's 2025 Unlocking ERP Implementations research found that organizations with poor metrics succeed 7% of the time. Organizations with no formal metrics at all succeed 26% of the time. Comprehensive metrics maturity delivers outcomes four times better than measuring poorly. Most ERP dashboards are built from activity: hours trained, communications sent, milestones hit, and tickets closed. Those numbers are easy to generate, and they feel o...
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Technical Readiness Gets Your ERP Live, but People Readiness Gets You ROI 15.07.2026 28mTechnical readiness gets you live. People readiness gets you the return. Most ERP transformations treat go-live as the finish line. The organization signs off, the system switches on, and everyone assumes readiness has been achieved. But the room that approves go-live rarely includes the people who have to adopt the change, and "we've done the training" is not the same as "our people are ready." In this episode, Prosci change advisor Amber Severson joins host Emma de-la-Haye to unpack what ...
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Why ERP Implementations Fail Without Active Executive Sponsorship 17.06.2026 29mMost ERP implementations don't fail because of the technology. They fail in the gap between approving the change and actively leading it. In the first episode of Built to Change, Prosci's Emma de-la-Haye talks with Kelli Smith about executive sponsorship in ERP transformations, and why active, visible sponsorship is the single biggest predictor of whether an ERP delivers value. Drawing on years of work alongside executives, Kelli explains what sponsorship failure looks like in practice, why l...
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